Guide to CERTIFIED PRE-OWNED VEHICLE PROGRAMS
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1 2008 Crain Communications. All rights reserved. September 29, 2008 Guide to CERTIFIED PRE-OWNED VEHICLE PROGRAMS
2 Guide to CERTIFIED PRE-OWNED VEHICLE PROGRAMS Contents Certified pre-owned checklist and sales, 7 months Acura, Audi, Bentley, BMW, Cadillac...5 Chrysler LLC, Ford and Mercury, GM, Honda Division, Hummer...6 Hyundai, Infiniti, Jaguar, Kia, Land Rover...7 Lexus, Lincoln, Mazda, Mercedes-Benz, Mitsubishi...8 Nissan Division, Porsche, Saab, Saturn, Subaru...9 Suzuki, Toyota Division, Volkswagen division, Volvo...10 Glossary of terms...10 Certified pre-owned sales, 2007 by month...11 Automakers, and consumers agree: You can predict the future of a used car or truck by studying its past. That s why s have become staples of car companies certified used s. Each of the 29 certified s covered in this guide requires documentation that the s it sells have not had major damage. The s reassure certified customers, says Glenn Burke, Ford Motor Co. s certified pre-owned manager. The ing is integral to our, Burke told Automotive News. It tells consumers that the they re buying has been a great up to that point, with no issues or problems. Norm Olson, sales oations manager of Toyota Certified Used s, says getting a from Carfax Inc. is the first step Toyota should take when they seek to certify used cars and trucks. We don t waste time if it doesn t pass the Carfax, Olson says. The Toyota brand has required to obtain s on all certified used s since Reliance on s is not the only thing that manufacturers certified s share. To qualify for certification, used s must be late-model. They undergo and rigorous mechanical and cosmetic reconditioning. They are covered by factory warranties. History lesson A tells how many owners a car or truck has had. It indicates whether a was issued a title brand because of major damage in a collision, bad weather or a fire. A branded title disqualifies a from factory certification. Proponents say histories also discourage odometer taming and identify cars and trucks that state lemon laws define as defective. Carfax and Exian Automotive are among the major suppliers of used- I NTRODUCTION We don t waste time if it doesn t pass the Carfax NORM OLSON SALES OPERATIONS MANAGER TOYOTA CERTIFIED USED VEHICLES s. They get data from state departments of motor s, hip service departments and insurance companies. Exian Automotive ed this month that in the first half of 2008, about 1.3 million s got branded titles. Of those s, nearly 15 cent now have clean titles that don t identify their damage, Exian says. Mark Mathews, director of General Motors used- activities, says s allow to avoid those cars and trucks. We require that the is run and that the dealer give that to the consumer, he says. Knowledge is power s give consumers more control over their used- purchases, says a 2007 study by J.D. Power and Associates. Half of the buyers of non-luxury certified s and 58 cent of buyers of luxury certified s got s, the study says. Nearly two-thirds of buyers who took part in the certified study said they would not have purchased their s without the. About 15 cent rejected a based on its, Power says. People are buying used s because they l they can get a high-quality, almost like new, at much better prices, says Jon Osborn, Power s research director. But they re always worried about how the was treated and maintained by the previous owner. s alleviate and address head-on any concerns about how the was treated in the past, Osborn says. Carfax guarantees it will buy back any it s as having a clean title, but for which a state department of motor s issued a branded title. The company offers to pay as much as 10 cent over Kelley Blue Book retail value when it buys back a used. Says Carfax spokesman Chris Basso: We ve bought back 12 s in 4½ years. Considering that millions of people buy Carfax s every year, we think our record is pretty solid. 3
3 C ERTIFIED V EHICLE P RE-OWNED C HECKLIST C ERTIFIED P RE-OWNED V EHICLE S ALES 7 MONTHS 08 VS 07 airbags safety belts antenna steering wheel audio alarm & navigation systems fabric/leather carpet heat engine fluids & filters leaks fans frame chassis shafts exhaust system transmission transaxle major damage from rust or natural disaster paint body panels bums/fenders hinges VIN match engine formance indicator lights gauges carpet trim vent AC defogger defrost lighter power outlets trim mats headliner seats adjusters wires hoses belts mounts differential transfer case tires and wheels joints clutch bars brackets doors hood deck tailgate molding grille Interior Underhood head restraints power windows window tinting moonroof sunroof convertible top horns lighting systems ashtrays glove box radiator pumps tanks battery Underbody Exterior bushings suspension steering brakes hoses lines trim roof rack wheels wheel covers windows and windshield outside mirrors noise and vibration squeaks and rattles cruise control Road test scheduled maintenance transmission and clutch oation steering and suspension Trunk/luggage compartment weatherstripping spare tire jack dashboard illumination radio vanity mirror sun visor fuel and trunk release odors panel no debris alternator ignition system starter cables calis cylinders pads shoes rotors drums wis exterior lights door locks remotes service bulletins recalls brakes/abs tool kit 7 mos. 7 mos. Percent 7 mos change share BMW division 59,984 49, Mini 1, BMW 61,097 50, Chrysler 26,991 25, Dodge 32,964 31, Jeep 18,988 18, CHRYSLER LLC 78,943 74, Ford div., Lincoln, Mercury 89,685 92, Jaguar 3,197 5, Land Rover 3,079 3, Volvo 15,693 13, FORD MOTOR CO. 111, , GM Certified* 261, , Cadillac 24,062 22, Hummer 1, Saab 4,594 4, Saturn 7,217 7, GENERAL MOTORS 298, , Acura 22,700 23, Honda Division 119, , AMERICAN HONDA 142, , HYUNDAI 4, KIA MOTOR AMERICA 1, MAZDA 2,934 3, MERCEDES-BENZ USA 36,533 30, MINI 1, MITSUBISHI** Infiniti 2,153 1, Nissan Division 34,404 32, NISSAN NORTH AMERICA 36,557 34, PORSCHE 4,394 3, SUBARU 5,032 1, SUZUKI 23 Jaguar 1, Land Rover 1, TATA MOTORS 3, Lexus 30,804 28, Toyota Division 169, , TOYOTA MOTOR SALES 200, , Audi 20,940 15, Bentley** Volkswagen division 21,801 20, VW GROUP OF AMERICA 43,171 36, TOTAL CERTIFIED 1,032,410 1,003, DaimlerChrysler sold the Chrysler group on Aug. 3, 2007 Ford Motor Co. sold Jaguar Land Rover to Tata Motors on June 2, 2008 *Includes Buick, Chevroet, GMC, Oldsmobile and Pontiac **Estimate Source: Automotive News Data Center, Autodata Corp. and company sources 4
4 in / s Acura Acura Certified Pre-Owned s 269/ $420 s sign a 150-point Yes 60 months/62,000 miles from original in-service date Yes No/$0 Yes/$0 3-day Dan Crowe 269 participation 6 model years or newer Powertrain 84 months/100,000 miles from original in-service date national remarketing manager agreement Less than 80,000 miles 12 months/12,000 miles comprehensive after new-car expires only Powertrain 36 months/50,000 miles after new-car expires Audi Audi Certified Pre-Owned 268/ $1,150- Audi franchised 300+ point Yes Remainder of new- limited Yes Yes/$50 No/$0 None Mark Ilijanic 268 $1,675 dealer in good 5 model years or newer 24 months/50,000 miles comprehensive after new-car national certified pre-owned manager standing Less than 60,000 miles expires In service for at least Total miles not to exceed 100,000 miles 4 months or 4,000 miles Roadside assistance Bentley Bentley Certified Pre-Owned 39/ $2,590 Trained and 154-point No 12 months comprehensive on 5 model years or newer Yes No/$0 Yes/$50 Varies Carol Glynn 39 certified staff, 5 model years or newer Same full benefits of new and invitation to factory by general manager, Aftersales meets CSI Roadside assistance dealer standards, must pass all car audits BMW* Certified Pre-Owned by BMW 338/ $1,100- s sign Comprehensive No 24 months/50,000 miles comprehensive after new-car Yes Yes/$50 Yes/$0 Bill Bates 338 $2,800 a participation 5 model years or newer expires option manager, pre-owned sales agreement Less than 60,000 miles Roadside assistance *Mini launched its CPO in Jan For details go to Cadillac Cadillac Certified Pre-Owned s 1,283/ $1,000 Available to all 117-point No 6 years/100,000 miles comprehensive, bum to bum from Yes No/$0 Yes/$0 None John Roth 1,500 Cadillac, 48 months from original original in-service date director, retail oations, participation in-service date 24 months/50,000 miles comprehensive beyond new-car Premium channel sales is voluntary Less than 50,000 miles 6 months of OnStar at no additional Trip interruption protection and roadside assistance Note: Total new-car as of Sept s may include - certification s, advertising s and s. Source: Automotive News Data Center and company sources 5
5 in / s Chrysler LLC Brand Spankin Used Certified 1,600/ $405 must 125-point Yes Powertrain 8 years/80,000 miles from original in-service date Yes Yes/$100 Yes/$150 Yes Pre-Owned s 3,462 participate in 6 model years or newer 3 months/3,000 miles Maximum Care from CPO date of sale Steven Landry hip Less than 65,000 miles 3 months/3,000 miles comprehensive after new-car executive vp North America sales installation expires Roadside assistance and rental car allowance Ford and Mercury Ford and Mercury Certified 3,564/ $425- Compliance test 169-point Yes Powertrain 72 months/100,000 miles from original in-service Yes Yes/$100 Yes/$0 None Pre-Owned s 5,393 $595 required, 5 model years or newer date and 36 months/64,000 miles after new-car expires Glenn Burke $500-$1,500 Less than 80,000 miles on models manager, Certified Pre-Owned annual Powertrain 12 months/40,000 after new-car expires on according to dealer models planning volume Roadside assistance from original in-service date GM GM Certified Used s 3,900/ $399 s sign a 117-point Yes Powertrain 5 years/100,000 miles from original in-service date Yes No/$0 Yes/$0 3 days/ Mark Mathews 7,000 participation 6 model years or newer Bum-to-bum 12 month/12,000-mile new 150 miles director, GM used activities agreement Less than 75,000 miles extension after new-car expires customer /7 courtesy transportation and roadside assistance satisfaction guarantee Honda Division Honda Certified Used Cars 1,015/ $365 s sign a 150-point Yes 48 months/48,000 miles from original in-service date Yes No/$0 Yes/$0 None Dan Crowe 1,029 participation 6 model years or newer Powertrain 84 months/100,000 miles from original in-service date national remarketing manager agreement Less than 80,000 miles 12 months/12,000 miles comprehensive after new-car expires Powertrain 48 months/64,000 miles after new-car Hummer Hummer Certified Pre-Owned s 117/ $1,000- Available to all 117-point No 6 years/100,000 miles comprehensive, bum-to-bum Yes No/$0 Yes/$0 None John Roth 171 $1,800 hips, 48 months from original from original in-service date director, retail oations, Premium sales channel participation in-service date 24 months/50,000 miles comprehensive after new-car expires is voluntary Less than 50,000 miles 6 months of OnStar at no additional Trip interruption protection and roadside assistance Note: Total new-car as of Sept s may include - certification s, advertising s and s. Source: Automotive News Data Center and company sources 6
6 in / s Hyundai Hyundai Certified Pre-Owned 538/ $449 must 150-point No Powertrain 10 years/100,000 miles from original in-service date Yes Yes/$50 Yes/$0 None Tracy Bowes 799 enroll and sign 5 model years or newer Trip interruption services and roadside assistance manager, Retail Oations a participation Less than 60,000 miles agreement Infiniti Infiniti Certified Pre-Owned 178/ $895 s sign 145-point No 72 months/100,000 miles from the original in-service date Yes Yes/$50 No/N.A None Mark Igo 181 a participation 4 model years or newer with an optional 1-year service contract vp and general manager, Infiniti Division agreement Less than 60,000 miles 24 months/40,000 miles comprehensive after new-car expires Powertrain 12 months/30,000 miles after new-car expires Trip interruption coverage and roadside assistance Jaguar Jaguar Select Edition Certified Pre-Owned 176/ Varies Available 140-point No 72 months/100,000 miles from original in-service date Yes No/$0 Yes/$0 None Glenn Drake 176 by to all 5 model years or newer 24 months/50,000 miles comprehensive after new-car expires national remarketing manager model Jaguar Less than 60,000 miles Rental car reimbursement 24-hour roadside assistance and trip interruption benefits Kia Kia Certified Pre-Owned Program 129/ N.A. Enrollment 150-point No Powertrain 10 year/100,000 mile limited from CPO Yes Yes/$50 Yes/$0 See Tom Loveless 642 and adherence Up to 5 model years date of sale vp, Sales to certification Less than 60,000 miles Roadside assistance and rental car allowance for procedures details Land Rover Land Rover Certified Pre-Owned 177/ Varies Available 140-point No 6 years/75,000 miles from original in-service date Yes Yes/$100 Yes/$0 None Glenn Drake 177 by to all 5 model years or newer 24 months/25,000 miles after new-car expires national remarketing manager model Land Rover Less than 60,000 miles (for s purchased prior to 11/7/05, coverage is retailers 12 months/12,000 miles after new-car expires) Rental car reimbursement 24-hour roadside assistance and trip interruption benefits Note: Total new-car as of Sept s may include - certification s, advertising s and s. N.A. = Not Available Source: Automotive News Data Center and company sources 7
7 in / s Lexus Lexus Certified Pre-Owned 225/ $995 None 161-point Yes 100,000 miles from original in-service date or 36 months from Yes No/$0 No/$0 None Matt Kaleba model years or newer date of CPO date of sale, whichever occurs first national CPO and fleet manager Less than 70,000 miles Roadside assistance Lincoln Lincoln Certified Pre-Owned 995/ $645 Compliance test 169-point Yes 72 months/100,000 miles comprehensive limited Yes Yes/$100 Yes/$0 None Glenn Burke 1,286 required 5 model years or newer from original in-service date manager, Certified Pre-Owned $500-$1,500 Less than 80,000 miles 24 months/50,000 miles additional comprehensive limited annual after new-car expires based on dealer 72 months/100,000 miles roadside assistance from original planning volume in-service date Mazda Mazda Certified Pre-Owned Program 400/ $0- s sign a 150-point No Powertrain 7 year/100,000 mile limited from original Yes No/$0 Yes/$0 None Doug Boswell 674 $399 participation 5 model years or newer in-service date manager, Customer Satisfaction agreement Less than 60,000 miles Additional powertrain 3 month/3,000 mile limited from and Loyalty Profitability CPO date of sale on s purchased after Sept. 3, hour roadside assistance for the duration of Mercedes-Benz Mercedes-Benz Certified Pre-Owned Program 347/ $595- s must Rigorous Yes 100,000 miles from original in-service date Yes No/$0 Yes/$0 7 days/ Mike Slagter 347 $1,595 meet training 6 model years or newer 12 or 24 months extended limited wrranty 500 miles vp, Sales Oations and Less than 75,000 miles Customer may purchase 12, 24 or 36 months of additional new-car formance coverage up to 100,000 total accumulated miles Mitsubishi Mitsubishi Certified Pre-Owned Program 205/ $199- One-time 123-point No 10 years/100,000 miles from original in-service date Yes No/$0 No/$0 None Marv Baisden 468 $599 enrollment 5 model years or newer director, Sales Oations of $595 Less than 60,000 miles Note: Total new-car as of Sept s may include - certification s, advertising s and s. Source: Automotive News Data Center and company sources 8
8 in / s Nissan Division Nissan Certified Pre-Owned 1,029/ $349 s sign 145-point No 84 months/100,000 miles from original in-service date Yes Yes/$50 No/$0 None Albert Castignetti 1,073 a participation 5 model years or newer Powertrain 24 months/40,000 miles after new-car expires vp, general manager, Nissan Division agreement Less than 60,000 miles Optional Security+Plus Pre-Owned Preferred WRAP Roadside assistance Porsche Porsche Approved Certified Pre-Owned 213/ $1,790- Compliance 111+ point Yes Up to 6 years/100,000 miles from date of sale Yes No/$0 Yes/$0 None Program 213 $1,990 with CPO 8 model years or newer Maximum of 24 months/100,000 miles from the date of sale after Kevin Harvey policy Less than 100,000 miles new-car expires manager, pre-owned oations and Roadside assistance the duration of the procedures Saab Saab Certified Pre-Owned s 208/ $1,195 s sign 117-point No 72 months/100,000 miles from original in-service date Yes No/$0 Yes/$0 None John Roth 245 a participation 4 model years or newer Extended limited available director, Premium Channel agreement Less than 60,000 miles Roadside assistance and are in good standing Saturn Saturn Certified Pre-Owned 299/ $115- Participation 117-point No Powertrain limited 5 years/100,000 miles from original Yes No/$0 Yes/$0 3 days/ James Craner 435 $399 included in 5 model years or newer in-service date 150 miles director, Sales Oations, Saturn franchise Less than 75,000 miles 12 months/12,000 bum-to-bum after new-car agreement expires Roadside assistance and courtesy transportation Subaru Subaru Certified Pre-Owned 360/ $495 + s sign 152-point No Powertrain 6 years/100,000 miles from original in-service date Yes No/$0 Yes/$35 None Tim Colbeck 596 surcharges a participation 5 model years or newer Roadside assistance vp, sales agreement Less than 80,000 miles Note: Total new-car as of Sept s may include - certification s, advertising s and s. Source: Automotive News Data Center and company sources 9
9 in / s Suzuki Suzuki Certified Used Car Program* 35/ $889 s sign a 144-point No 12 months/12,000 miles from CPO date of sale Yes No/$0 Yes/$0 None Tim Finley 523 participation 5 model years or newer Transferable 7-year/100,000-mile powertrain from national fleet and remarketing manager agreement Less than 70,000 miles, original in-service date and must meet Must pass a title Roadside assistance *Suzuki is expected to relaunch CPO in 2009 minimum dealer by Carfax standards Toyota Division Toyota Certified Used s 1,149/ $450 Must be a 160-point Yes Powertrain 84 months/100,000 miles from original in-service date Yes Yes/$50 Yes/$0 s Scott Heyer 1,224 franchised 7 model years or newer 3 months/3,000 miles comprehensive at CPO date of sale option corporate manager Toyota dealer Less than 85,000 miles Powertrain 12 months/40,000 miles after new-car expires and sign Must pass a Carfax Roadside assistance participation agreement Volkswagen Volkswagen Certified Pre-Owned 600/ $450- Volkswagen 112-point No 24 months/24,000 miles from CPO date of sale Yes No/$0 Yes/$150 None Rob Martin 600 $1,250 5 model years or newer Complimentary membership to VW Club CPO manager in good Less than 75,000 miles 2-year roadside assistance standing Volvo Volvo Certified Pre-Owned 355/ $950- Volvo 130+ point No 6 years/100,000 miles from original in-service date Yes No/$0 Yes/$0 None Johnny Lee 355 $1,195 in good 5 model years or newer 2 years/50,000 miles comprehensive after new-car expires pre-owned car line manager standing Less than 80,000 miles Roadside assistance Note: Total new-car as of Sept s may include - certification s, advertising s and s. Certified pre-owned A previously owned sold with the original manufacturer s certification that the is in optimal condition. The manufacturers select s based on age, mileage and a multiple-point process. Age, mileage and vary by manufacturer. Certified details Most certified pre-owned s transfer and extend the existing new-car terms or add terms and mileage. Warranty coverage varies by manufacturer. Warranty deductible The amount the owner is responsible for when repair work is formed under CPO. Many manufacturers do not require a deductible. Transferable If the owner of a certified pre-owned sells the and it is within the iod, the new owner may be eligible for a transfer of the. Some manufacturers require the new owner to pay a transfer. To be considered for certification, a must be a recent model year, have limited mileage and pass a multiple-point. Each manufacturer has its own set of requirements. GLOSSARY OF CERTIFIED PRE-OWNED VEHICLE TERMS Source: Automotive News Data Center and company sources A generated by using the 17-character identification number providing information regarding the of a. The type of information that may be available includes salvaged or junk titles, flood damage, accident, odometer readings, lemon, state emissions results, number of owners, service records, lien activity, or use (taxi, rental, lease, etc.). Point A comprehensive to ensure that the is in excellent working order. The point is a list of the parts of the that are examined. Each manufacturer has its own list, but most are similar. All s are formed under strict manufacturer guidelines. A completed by an outside party that is not affiliated with the hip. Roadside assistance Most certified pre-owned s offer free roadside service while the is under. Return/ Some manufacturers allow for a limited iod of time in which a customer can return or a. Automotive News Data Center makes every effort for accuracy. In the event of a misprint, the guide will not be reprinted but rather corrected in the next scheduled printing. 10
10 C ERTIFIED P RE OWNED V EHICLE S ALES 12 MONTHS Percent January February March April May June July August September October November December Total Total change BMW division 5,645 5,706 7,838 7,368 8,468 7,540 7,178 7,462 7,421 7,998 7,856 9,496 89,976 80, Mini BMW 5,672 5,749 7,957 7,463 8,573 7,636 7,274 7,544 7,501 8,077 7,928 9,567 90,941 80, Chrysler 2,933 3,266 4,476 3,569 3,940 3,811 3,119 3,194 2,949 2,980 2,928 2,749 39,914 38, Dodge 3,920 4,480 5,387 4,305 4,583 4,591 3,900 4,104 3,847 3,983 3,892 3,713 50,705 49, Jeep 2,253 2,417 3,075 2,496 2,688 2,826 2,596 2,886 2,649 2,675 2,442 2,384 31,387 28, CHRYSLER LLC* 9,106 10,163 12,938 10,370 11,211 11,228 9,615 10,184 9,445 9,638 9,262 8, , , Ford Div., Lincoln, Mercury 11,148 10,070 11,410 13,667 15,434 13,742 16,978 14,211 13,256 13,727 12,287 10, , , Jaguar , ,590 12, Land Rover ,900 6, Volvo 1,894 1,851 1,994 1,932 2,029 2,013 2,085 2,092 1,975 2,016 1,833 1,692 23,406 27, FORD MOTOR CO. 14,323 13,096 14,824 16,732 18,876 17,200 20,392 18,222 16,960 17,264 15,700 13, , , GM Certified** 37,550 37,840 47,394 36,625 40,306 40,423 37,354 39,901 36,206 34,843 32,748 30, , , Cadillac 3,732 3,111 3,847 2,800 3,102 3,108 3,026 3,162 3,038 3,255 3,227 3,369 38,777 42, Hummer ,341 1, Saab ,294 8, Saturn ,211 1,109 1,202 1,113 1,153 1, ,029 1,173 12,758 14, GENERAL MOTORS 42,931 42,540 53,330 41,253 45,491 45,505 42,256 44,836 40,825 39,626 37,603 35, , , Acura 3,208 3,231 3,935 3,060 3,509 3,335 3,474 3,238 3,087 2,887 2,832 3,254 39,050 37, Honda Division 14,986 15,238 19,563 17,267 20,713 19,295 17,861 17,903 16,042 15,341 14,938 15, , , AMERICAN HONDA 18,194 18,469 23,498 20,327 24,222 22,630 21,335 21,141 19,129 18,228 17,770 18, , , HYUNDAI , MAZDA ,989 5, MERCEDES-BENZ 3,609 3,910 5,181 4,073 4,582 4,703 4,417 4,388 4,390 3,971 3,620 4,085 50,929 47, MITSUBISHI ,266 1, Infiniti ,835 2, Nissan Division 3,838 4,916 5,322 4,146 5,155 4,953 4,645 4,830 4,588 4,436 4,380 4,213 55,422 49, NISSAN NORTH AMERICA 4,063 5,162 5,622 4,368 5,440 5,206 4,858 5,008 4,825 4,654 4,573 4,478 58,257 51, PORSCHE ,593 6, SUBARU ,365 2, SUZUKI Lexus 3,658 3,708 4,345 3,670 4,517 4,759 4,277 4,641 4,301 4,134 3,692 4,582 50,284 46, Toyota Division 20,023 20,600 26,541 21,602 25,199 24,702 21,927 24,334 22,995 21,532 20,692 21, , , TOYOTA MOTOR SALES 23,681 24,308 30,886 25,272 29,716 29,461 26,204 28,975 27,296 25,666 24,384 26, , , Audi 1,860 1,938 2,429 2,034 2,357 2,255 2,221 2,352 2,171 2,202 2,359 2,889 27,067 24, Bentley Volkswagen division 2,583 2,681 3,452 2,771 3,376 3,184 2,780 3,056 2,451 2,449 2,261 2,343 33,387 37, VOLKSWAGEN OF AMERICA 4,482 4,658 5,924 4,839 5,801 5,508 5,046 5,468 4,682 4,711 4,680 5,292 61,091 62, TOTAL CERTIFIED 127, , , , , , , , , , , ,554 1,678,755 1,641, *DaimlerChrysler sold the Chrysler group on Aug. 3, 2007 **Includes Buick, Chevrolet, GMC, Oldsmobile and Pontiac Estimate Suzuki is expected to relauch CPO in 2009 Source: Automotive News Data Center, Autodata Corp. and company sources 11
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