CERTIFIED PRE-OWNED VEHICLE PROGRAMS

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1 Guide to CERTIFIED PRE-OWNED VEHICLE PROGRAMS Contents Certified pre-owned checklist and sales, Acura, Audi, Bentley, BMW, Cadillac...5 Chrysler group, Ford Division, GM, Honda Division, Hyundai...6 Infiniti, Jaguar, Land Rover, Lexus, Lincoln...7 Mazda, Mercedes-Benz, Mercury, Mitsubishi, Nissan Division...8 Porsche, Saab, Saturn, Subaru, Suzuki...9 Toyota Division, Volkswagen division, Volvo...10 Glossary of terms...10 Certified pre-owned sales, 2005 by month...11 V ehicle s and s are becoming staples of certified used- s. Automotive News reviewed 28 factorybacked certified s. Twelve of them require s at franchised hips. And 23 s require s for certified used cars and trucks. The s and s help oate certified s consistently, automakers say. They also reassure consumers that certified s are mechanically sound, managers add. "We're always looking for ways to add value to the and peace of mind for the consumer," says Paul Pejza, manager of General Motors' GM Certified. About 3,600 of GM's roughly 7,000 U.S. hips sell certified Buick, Chevrolet, GMC, Oldsmobile and Pontiac s under the GM Certified brand. Cadillac, Saab and Hummer have separate certified s. History lesson Bud Place is the Chrysler group's senior manager of used- sales and marketing. He says that requiring a before certification enables to weed out unsuitable cars and trucks. Otherwise, he says, might waste time and money on such s. "That's a substantive enhancement to our," Place says. The Chrysler group limits its certified to its top-rated Five Star hips. Of its 2,051 Five Star stores, 1,641 sell the certified brand. The regimens that are part of most automakers' certified s are broadly similar. Factories hire trained service technicians as outside consultants. They evaluate how hips are oating certified s. The consultants generally visit hips at least once a year, sometimes every three months. I NTRODUCTION We're always looking for ways to add value to the and peace of mind for the consumer. PAUL PEJZA MANAGER, GM CERTIFIED PROGRAM During the visits, the consultants pick as many as half a dozen s from a hip's certified inventory. They examine how well the s meet the 's reconditioning and standards. They verify that repair orders have been completed. The consultants also examine how certified s are displayed on the hip lot. They review how the store uses signs and point-of-purchase materials to promote the. Surprise checks Toyota Division has used outside consultants since it began selling certified s nationwide in Of the company's 1,211 U.S. hips, 1,145 sell the Toyota Certified brand, says Norm Olson, the certified 's sales oations manager. This year, at ' request, Toyota stopped providing advance notice of consultants' visits, Olson says. "The told us, 'We go through the certification process, and we're proud of our s'," Olson says. The requires all hips to follow the same rules when they recondition s for certification, Olson says. Participating like that uniformity, he adds. GM Certified and American Honda Motor Co. began certified s this year. The Chrysler group started its in District parts and service managers previously conducted compliance reviews of certified s at Honda and Acura hips. But those managers' duties have grown with increases in the company's new- sales, says Dan Crowe, Honda's national remarketing manager. "To relieve the workload we opted to go to a third party" for certified s, Crowe says. He adds that nearly all of Honda Division's 1,008 U.S. hips and Acura's 264 stores take part in the company's certified. 3

2 C ERTIFIED V EHICLE P RE-OWNED C HECKLIST C ERTIFIED P RE-OWNED V EHICLE S ALES 7 MONTHS 06 VS 05 airbags safety belts antenna steering wheel audio alarm & navigation systems carpet floor mats heat engine fluids and filters leaks fans frame chassis shafts exhaust system transmission transaxle major damage from rust or natural disaster paint body panels bums/fenders hinges vent AC defogger defrost lighter power outlets trim mats headliner seats wires hoses belts mounts differential transfer case tires and wheels joints clutch bars brackets doors hood deck tailgate molding grille Interior Underhood head restraints power windows security codes moonroof sunroof convertible top horns interior lights ashtrays glove box radiator pumps tanks battery Underbody Exterior bushings suspension steering brakes hoses lines trim roof rack wheels wheel covers windows and windshield outside mirrors dashboard illumination vanity mirror sun visor fuel and trunk release odors alternator ignition system starter calis cylinders pads shoes rotors drums wis exterior lights door locks remotes VIN match service bulletins recalls scheduled maintenance engine formance indicator lights gauges carpet trim noise and vibration squeaks and rattles cruise control Road test transmission and clutch oation steering and suspension Trunk/luggage compartment weatherstripping spare tire jack brakes/abs tool kit 7 mos. 7 mos. Percent 7 mos change share GM Certified* 262, , Cadillac 23,571 23, Hummer Saab 4,928 5, Saturn 11,804 19, GENERAL MOTORS 302, , Lexus 25,727 27, Toyota Division 152, , TOYOTA MOTOR 177, , Ford Div., Lincoln, Mercury 110,808 94, Jaguar 7,576 10, Land Rover 4,408 4, Volvo 16,555 18, FORD MOTOR CO. 139, , Acura 20,922 21, Honda Division 106, , AMERICAN HONDA 127, , Chrysler group** 69,367 62, Mercedes-Benz 27,260 26, DAIMLERCHRYSLER 96,627 89, BMW 51,416 43, Audi 14,523 13, Bentley Volkswagen division 23,369 29, VOLKSWAGEN OF AMERICA 38,130 43, Infiniti 1,125 1, Nissan Division 27,465 26, NISSAN NORTH AMERICA 28,590 27, PORSCHE 3,589 3, MAZDA 2,702 3, SUBARU 1, MITSUBISHI 978 2, SUZUKI HYUNDAI TOTAL CERTIFIED 971, , *Includes Buick, Chevrolet, GMC, Oldsmobile and Pontiac Estimate **Includes Chrysler Division, Dodge and Jeep Source: Autodata Corp. and Automotive News Data Center 4

3 in / s Acura Acura Certified Pre-Owned s 264/ $415 s sign a 150-point Yes 60 months/62,000 miles from original in-service date Yes No Yes/$0 3 days, Dan Crowe 264 participation 6 model years or newer 12 months/12,000 miles after new-car expires national remarketing manager agreement Less than 80,000 miles Powertrain 84 months/100,000 miles from original in-service date only Powertrain 36 months/50,000 miles after new-car expires Audi Audi Certified Pre-Owned 265/ $1,150- Audi franchised 300+ point Yes Remainder of new- limited Yes Yes/$50 No None Jo Obloy 265 $1,675 dealer in good 5 model years or newer 24 months/50,000 miles after new-car expires national sales manager Audi Certified Pre-Owned standing Less than 60,000 miles Total miles not to exceed 100,000 miles In-service at least Roadside assistance 4 months or 4,000 miles Bentley Bentley Certified Pre-Owned 35/ $2,590 Trained and 154-point No One year/unlimited mileage Yes No Yes/$50 Varies Kim Airey 35 certified staff, 7 model years or newer 4 model years or newer receive one-year comprehensive by dealer sales manager, new & pre-owned meets CSI 4-7 model years receive one-year limited standards, must Roadside assistance pass all car audits BMW Certified Pre-Owned BMW 338/ $850- s sign a Comprehensive No 24 months/50,000 miles after new-car expires No Yes/$50 Yes/$0 Bill Bates 338 $1,195 participation 5 model years or newer Roadside assistance option manager, pre-owned sales agreement Less than 60,000 miles Cadillac Cadillac Certified Pre-Owned 1,100/ $1,000 Available to all 110+-point No 6 years/100,000 miles from original in-service date No No Yes/$0 None Jon Branchean 1,500 Cadillac ; 5 model years or newer 2 years/50,000 miles after new-car expires director of retail development, Cadillac participation is Less than 50,000 miles 6 months of OnStar at no addtional voluntary Roadside assistance Note: Total new-car as of September s may include - certification s, advertising s and s. 5

4 in / s Chrysler group Five Star Certified Pre-Owned s 1,641/ $295- Must be a Five 125-point Yes Powertrain 8 years/80,000 miles from original in service date Yes Yes/$100 Yes/$0 No Steven Landry 3,800 $405 Star dealer 6 model years or newer 3 months/3,000 miles from CPO date of sale or upon vp sales and field oations Less than 65,000 miles expiration of remaining new-car 8 years/80,000 roadside assistance and rental car allowance Ford Division Ford Quality Checked 2,426/ $395 Compliance test 115-point Yes Powertrain 72 months/75,000 miles from original in-service date Yes Yes/$100 Yes/$0 None Certified Pre-Owned Program 3,790 required 4 model years or newer Powertrain 36 months/39,000 miles after new-car expires Mike Dennis Less than 50,000 miles Roadside assistance manager certified pre-owned Ford/Lincoln Mercury GM GM Certified Used s* 3,600/ $115- s sign a 110+ point Yes New-car extended to 39 months/39,000 miles Yes No Yes/$0 3 days/ Jeff Heichel 7,000 $135 participation 6 model years or newer from original in-service date 150 miles director, GM used activities agreement Less than 60,000 miles Comprehensive 3 months/3,000 miles after new-car expires Roadside assistance *Buick, Chevrolet, GMC, Oldsmobile and Pontiac Honda Division Honda Certified Used Cars 985/ $359 s sign a 150-point Yes 48 months/48,000 miles from original in-service date Yes No Yes/$0 None Dan Crowe 1,008 participation 6 model years or newer Powertrain 84 months/100,000 miles from original in-service date national remarketing manager agreement Less than 80,000 miles 12 months/12,000 miles after new-car expires Hyundai Hyundai Certified Pre-Owned* 674/ $289 s sign a 120-point No 6 years/75,000 miles from original in-service date No No Yes/$0 None Matthew Keueger 674 participation 4 model years or newer Comprehensive 12 months/15,000 miles after new-car expires national sales manager agreement/ Less than 48,000 miles Roadside assistance $595 initiation *New plan scheduled to be launched in October 2006 Note: Total new-car as of September s may include - certification s, advertising s and s. 6

5 in / s Infiniti Infiniti Certified Pre-Owned 181/ $895 s sign a 142-point No 72,000 miles from the original in-service date or 100,000 miles Yes Yes/$50 Yes/$0 None Mark Igo 181 participation 4 model years or newer 24 months/40,000 miles after new-car waranty expires vp & general manager Infiniti division agreement Less than 60,000 miles Powertrain 12 months/30,000 beyond the new-car limited Roadside assistance Jaguar Jaguar Select Edition Certified Pre-Owned 179/ $1,195- Available to all 140-point No 48 months/50,000 miles from original in-service date Yes No Yes/$0 None Marti Eulberg 179 $1,495 Jaguar 5 model years or newer 72 months/100,000 miles from CPO date of sale executive vp marketing and sales Less than 60,000 miles 24 months/50,000 miles comprehesive after new-car expires Land Rover Land Rover Certified 177/ $985- Available to all 140-point No 6 years/75,000 miles from original in-service date Yes Yes/$100 Yes/$0 None Richard Beattie 177 $1,470 Land Rover 5 model years or newer 24 months/25,000 miles after new-car expires executive vp remarketing and sales Less than 60,000 miles 12 months/12,000 miles after new-car expires Lexus Lexus Certified Pre-Owned 220/ $845 None 161-point Yes 36 months from CPO date of sale Yes No No None Marv Ingram model years or newer 100,000 miles from original in-service date national CPO sales manager Less than 60,000 miles Lincoln Lincoln Premier Certified Pre-Owned 1,106/ $595 Compliance test 141-point Yes 72 months/75,000 miles from original in-service date Yes Yes/$100 Yes/$0 None Mike Dennis 1,365 required Current model year plus 24 months/25,000 miles comprehensive after new-car expires manager certified pre-owned 4 previous model years Less than 50,000 miles Note: Total new-car as of September s may include - certification s, advertising s and s. 7

6 in / s Mazda Mazda Certified Pre-Owned 412/ $399 s sign a 100-point No 8 years/100,000 miles from original in-service date Yes No Yes/$0 None John Sellers 699 participation 5 model years or newer 12 months/12,000 miles after new-car expires national manager used remarketing agreement/ Less than 62,000 miles $799 initiation Mercedes-Benz Mercedes-Benz Certified Pre-Owned Program 340/ $595- s must 130+-point Yes 100,000 miles from original in-service date Yes No Yes/$0 7 days/ Keith May 340 $1,595 meet training 6 model years or newer 12 months after new-car expires 500 miles senior vp of sales and formance Less than 75,000 miles Mercury Mercury Certified Pre-Owned 1,106/ $395 Compliance test 115-point Yes Powertrain 72 months/75,000 miles from original in-service date Yes Yes/$100 Yes/$0 None Mike Dennis 1,984 required Current model year plus Powertrain 36 months/39,000 miles after new-car expires manager certified pre-owned 4 previous model years Less than 50,000 miles Mitsubishi Mitsubishi Certified Pre-Owned Program 171/ $199- $599 initiation 123-point No 10 years/100,000 miles or No No No None Dan Kuhnert 531 $499 5 model years or newer 6 years/72,000 from original in-service date senior vp sales Less than 60,000 miles Nissan Division Nissan Certified Pre-Owned 985/ $349 s sign 142-point No 84 months/100,000 miles from original in-service date Yes Yes/$50 No None Jerry Foley 1,071 a participation 5 model years or newer Powertrain 24 months/40,000 miles after new-car expires vp parts and service agreement Less than 60,000 miles Roadside assistance Note: Total new-car as of September s may include - certification s, advertising s and s. 8

7 in / s Porsche Porsche Approved 208/ $1,495- Compliance with 100+ point Yes 6 years/100,000 miles from original in-service date Yes No Yes/$0 None Certified Pre-Owned Program 208 $1,595 CPO policy and 8 model years or newer 24 months/100,000 miles after new-car expires Kevin Harvey procedures Less than 100,000 miles Roadside assistance national manager pre-owned s Saab Saab Certified Pre-Owned 243/ $1,195 s 110+ point No 72 months/100,000 miles from original in-service date Yes No Yes/$0 None Mark Dysarz 248 in good 4 model years or newer Roadside assistance retail oations specialist/saab CPO manager standing sign Less than 60,000 miles a participation agreement Saturn Saturn Certified Pre-Owned 435/ $330- Participation 150-point No Premium Certified: No No Yes/$35 Return: Ann Campbell 435 $660 included Premium Certified: 48 months/50,000 miles from original in-service date 3/days Saturn retail s in franchise 4 model years or newer 12 months/12,000 miles comprehensive after new-car 150 miles agreement Less than 60,000 miles expires Exchange: Certified: Any model year Certified: Limited powertrain 90 days/3,000 miles 30 days/ or mileage 1,500 miles Subaru Subaru Certified Pre-Owned 581/ $395 s sign a 152-point No 6 years/60,000 miles from original in-service date Yes Yes/$50 Yes/$0 None Tim Colbeck 581 participation 5 model years or newer Powertrain 12 months/100,000 miles from CPO date of sale vp sales agreement Less than 80,000 miles Roadside assistance Suzuki Suzuki Certified Used Car Program 31/ $289 s sign a 144-point No 12 months/12,000 miles from CPO date of sale Yes No Yes/$0 None Tim Finley 523 participation 5 model years or newer Powertrain 7 years/100,000 miles from original in-service date national fleet and remarketing manager agreement/ Less than 70,000 miles Roadside assistance $600 initiation Note: Total new-car as of September s may include - certification s, advertising s and s. 9

8 in / s Toyota Division Toyota Certified Used s 1,145/ $450 Must be a 160-point Yes 3 months/3,000 miles comprehensive at CPO date of sale Yes Yes/$50 Yes/$0 Al Smith 1,211 franchised 7 model years or newer Powertrain 84 months/100,000 miles from original in-service date option corporate manager Toyota dealer Less than 85,000 miles Roadside assistance Volkswagen division Volkswagen Certified Pre-Owned 746/ $450- Volkswagen 112-point No 24 months/24,000 miles from CPO date of sale Yes No Yes/$150 None Patrick McFall 746 $1,250 in good 5 model years or newer general manager CPO and corporate sales standing Less than 75,000 miles Volvo Volvo Certified Pre-Owned 355/ $950- Volvo 130-point No 6 years/100,000 miles from original in-service date Yes No Yes/$0 None North Holbrook 355 $1,195 in good 5 model years or newer 2 years/50,000 mile comprehensive after new-car expires manager commercial sales standing Less than 80,000 miles Note: Total new-car as of September s may include - certification s, advertising s and s. GLOSSARY OF CERTIFIED PRE-OWNED VEHICLE TERMS Certified pre-owned A previously owned sold with the original manufacturer s certification that the is in optimal condition. The manufacturers select s based on age, mileage and a multiple-point process. Age, mileage and vary by manufacturer. Certified details Most certified pre-owned s transfer and extend the existing new-car terms or add additional terms and mileage. Warranty coverage varies by manufacturer. Warranty deductible The amount the owner is responsible for when repair work is formed under CPO. Many manufacturers do not require a deductible. Transferable If the owner of a certified pre-owned sells the and it is within the iod, the new owner may be eligible for a transfer of the. Some manufacturers require the new owner to pay a transfer. A generated by using the 17-character identification number providing information regarding the of a. The type of information that may be available includes: salvaged or junk titles, flood damage, accident, odometer readings, lemon, state emissions results, number of owners, service records, lien activity, or use (taxi, rental, lease, etc.). Point A comprehensive to ensure that the is in excellent working order. The point is a list of the parts of the that are examined. Each manufacturer has its own list, but most are similar. All s are formed under strict manufacturer guidelines. third party A completed by an outside party that is not affiliated with the hip. Roadside assistance Most certified pre-owned s offer free roadside service while the is under. To be considered for certification, a must be a recent model year, have limited mileage and pass a multiple-point process. Each manufacturer has its own set of requirements. Return/ Some manufacturers allow for a limited iod of time in which a customer can return or a. 10

9 C ERTIFIED P RE-OWNED V EHICLE S ALES 12 MONTHS Percent January February March April May June July August September October November December Total Total change BMW 4,745 5,546 6,587 6,753 6,298 6,483 6,738 6,470 5,760 5,861 5,550 6,486 73,277 71, Chrysler group* 8,095 9,157 10,528 8,778 7,936 9,603 8,857 9,014 8,650 8,127 8,590 10, , , Mercedes-Benz 3,522 3,677 4,013 4,201 3,850 3,793 3,924 3,660 3,294 3,391 3,095 3,649 44,069 55, DAIMLERCHRYSLER 11,617 12,834 14,541 12,979 11,786 13,396 12,781 12,674 11,944 11,518 11,685 14, , , Ford Div., Lincoln, Mercury 13,443 13,861 14,904 12,780 13,205 13,897 12,463 13,252 10,741 12,773 13,561 12, , , Jaguar 1,165 1,318 1,581 1,649 1,645 1,852 1,568 1,572 1,475 1, ,662 17,525 15, Land Rover ,865 6, Volvo 2,290 2,285 2,869 2,780 3,105 2,904 2,583 3,347 2,761 2,532 2,415 2,248 32,119 27, FORD MOTOR CO. 17,516 18,140 20,168 17,861 18,595 19,389 17,210 18,773 15,579 16,783 17,023 16, , , GM Certified** 34,331 38,940 40,142 36,997 33,465 35,855 42,905 43,718 35,416 37,765 37,114 38, , , Cadillac 2,893 3,152 3,523 3,312 3,141 3,401 3,583 3,457 2,924 2,817 3,060 3,332 38,595 36, Saab ,652 8, Saturn 2,393 2,671 2,867 2,604 2,212 3,320 3,065 2,843 2,035 1,901 2,091 1,632 29,634 38, GENERAL MOTORS 40,063 45,282 47,249 43,803 39,727 43,530 50,364 50,919 41,227 43,090 42,753 44, , , Acura 2,546 2,702 3,370 3,441 3,172 3,245 3,105 3,044 2,813 2,537 2,708 2,883 35,566 30, Honda Division 13,037 14,689 17,879 18,295 17,217 17,488 17,348 17,227 15,114 14,169 13,119 13, , , AMERICAN HONDA 15,583 17,391 21,249 21,736 20,389 20,733 20,453 20,271 17,927 16,706 15,827 16, , , HYUNDAI MAZDA ,465 3, MITSUBISHI ,155 1, Infiniti ,827 3, Nissan Division 3,536 3,933 4,407 4,128 2,657 3,528 4,015 4,052 4,014 3,713 3,755 3,849 45,587 42, NISSAN NORTH AMERICA 3,683 4,068 4,570 4,288 2,809 3,673 4,144 4,201 4,185 3,873 3,886 4,034 47,414 46, PORSCHE ,475 4, SUBARU , SUZUKI Lexus 3,129 3,553 4,002 4,273 3,703 4,230 4,704 3,984 3,658 3,405 3,519 3,830 45,990 43, Toyota Division 16,905 18,533 21,565 22,053 19,172 19,696 21,283 20,933 20,063 19,474 17,949 19, , , TOYOTA MOTOR 20,034 22,086 25,567 26,326 22,875 23,926 25,987 24,917 23,721 22,879 21,468 23, , , Audi 1,733 1,694 2,067 2,071 1,934 2,052 2,059 2,215 2,056 1,873 1,854 1,964 23,572 25, Bentley Volkswagen division 3,399 3,909 4,701 4,554 4,094 4,598 4,427 4,560 4,602 3,600 3,142 3,187 48,773 53, VOLKSWAGEN OF AMERICA 5,165 5,622 6,793 6,653 6,068 6,683 6,507 6,804 6,685 5,509 5,025 5,187 72,701 78, TOTAL CERTIFIED 119, , , , , , , , , , , ,576 1,615,392 1,583, *Includes Chrysler Division, Dodge and Jeep **Includes Buick, Chevrolet, GMC, Oldsmobile and Pontiac Estimated Year-end figures actual, monthly figures estimated Source: Autodata Corp. and Automotive News Data Center 11

Guide to CERTIFIED PRE-OWNED VEHICLE PROGRAMS

2008 Crain Communications. All rights reserved. September 29, 2008 Guide to CERTIFIED PRE-OWNED VEHICLE PROGRAMS Guide to CERTIFIED PRE-OWNED VEHICLE PROGRAMS Contents Certified pre-owned checklist and