Govia Thameslink Railway (GTR)

Transcription

1 Govia Thameslink Railway (GTR) Spring stakeholder forum 03 March 2016 Wifi code: etc venues Password: wifi5036 etc venues, Hatton Garden, London, EC1N 8HN

2 Welcome Agenda Update from across the business Recent performance Breakout sessions Q&A Attendees Keith Jipps, Passenger Services Director Great Northern Stuart Cheshire, Passenger Services Director Thameslink Gary Walsh, Area Director East Midlands, Network Rail Steve Hughes, Area Director South, Network Rail GTR senior management

3 Our contract is unique DfT receives all passenger revenue - we do not retain the fare income The franchise contract has 217 obligations that the DfT has set Key incentives around train performance, service quality (on trains and at stations) and revenue protection Penalised if we don t meet operational targets Incentives around key project milestones

4 Achievements to date

5 Improving our stations We are modernising stations to improve our customers experience. We want our customers to have access to more modern technology, use improved and secure station environments and be able to seek support from fully trained employees, more readily available to meet their needs. What we are doing : Staffing 23 GN stations, and 22 TL stations from first to last trains ( We have reduced ticketless travel from 2.6% in 2014 to 1.95% in a year Ticket gates being introduced at 8 GN and 6 TL stations to improve security Improved online retailing, and rolled out the Key smartcard Installing 65 new TVMs Upgrading Customer Information Screens on Hertford Loop line Upgrading lighting across the network Staff receiving new information devices Finalising plans for 2.5m station improvements and introducing a 1m a year for smaller stations Introducing Station Hosts

6 GTR will introduce the role of Station Host. New roles and skilled teams We have reviewed the use of ticket office opening hours, based on customer demand. Less than 30% of all tickets are sold through a ticket office. Our plans to change opening hours is going through a public consultation Our Hosts will assist customers when buying tickets, and are able to sell them also. They will be available and accessible on the station concourse where our customers need them most All Station Hosts will have enhanced customer service training

7 Many stations that are currently unstaffed for large parts of the day, especially evenings and weekends, will now be staffed all day, every day. Ticket office and station staffing hours Our Hosts will be available to assist with ticket sales for times beyond existing ticket office opening hours. They will have modern handheld devices, allowing them to sell tickets and provide accurate customer information Our Hosts will provide support and reassurance for all customers using our stations, more freely available to assist customers especially those with impaired mobility We will staff these stations from the first train to the last, We will increase the opening hours of facilities such as waiting rooms, toilets and lifts On Thameslink and Great Northern we are increasing the number of customer service staff. Version 0.1 7

8 We are introducing more ways to pay to make passenger journeys easier and New technology and more provide ways choice to pay based on their needs, with the reassurance that they have the best product for their needs. We know that lots of customers use smartcards and contactless and book tickets on-line and we will continue to provide multiple options: The key - On line Oyster/contactless - TVMs Station Hosts - Ticket Office We are developing our systems further to improve the ease of buying tickets

9 Class 700s update Seven new Class 700 trains in the UK, stabled at the newly opened Three Bridges Depot Testing has commenced and is flushing out any issues prior to going into service. 12 drivers qualified on Class 700 passed out, this will continue to rise rapidly We are working towards accepting the first train imminently

10 Brand new Moorgate trains On 22 December we announced Siemens as the preferred bidder for the new train fleet for Great Northern suburban services. On 17 February we secured 200m funding contract with Rock Rail The order will be for 25 six-car units (150 vehicles), of a variant of the Class 700, which is being built for the new Thameslink service. Replace Class 313 trains built in 1976/7 Enter service by the end of 2018 on routes to and from Welwyn and Hertford, Stevenage and Letchworth. Key features Fixed length with full width inter-vehicle gangways, creating more space for passengers on board (there are no intermediate cabs) Air-conditioning The latest in passenger information systems with real-time information Fully accessible and compliant with disability legislation Power points throughout

11 What do passengers think autumn 2015 Thameslink Great Northern %satisfied/good Overall satisfaction with journeys and station factors Autumn 2015 Autumn 2014 Variance Overall satisfaction with your journey Overall satisfaction with the station Ticket buying facilities Provision of information about train times/platforms The upkeep/repair of the station buildings/platforms Cleanliness of the station The facilities and services The attitude and helpfulness of the staff

12 Background context South east has seen a phenomenal growth in past 5 years A once in a generation transformation of the railway is underway, with the 6.5bn government-sponsored Thameslink Programme we are 18 months into a four year programme The GTR franchise aims to manage a huge period of change on the railway, with many committed obligations project and improvements to deliver - while working with Network Rail to minimise the impact of Thameslink on passengers Passengers will gradually see improvements in the quality and reliability of services and information over the next two and half years The full benefits will materialise in 2018

13 How are we doing? Period 11: 76.29% Public Performance Measure (PPM) Period 11: 81.64% Public Performance Measure (PPM)

14 Constraints - reduced capacity impact GTR PPM 20 day moving average 2013 Platform reduction Platform reduction Platform 12/13 closed Platform Platform 11/14/15 12/13 closed Narrowed Platform Service 11/14/15 reductions Narrowed Service reductions Removal of up/down fast track Removal of (Bricklayers up/down fast and Spa track Jn ) (Bricklayers and Spa Jn ) 90.4% 85.5% 82.1%

15 Greater consequential impact of primary delays The characteristics of the network have fundamentality changed There is less infrastructure available, and greater complexity and congestion. We are no longer able to recover the service as we once did Reactionary Delay Primary Delay

16 Change to the organisation Adapting to challenges of this network change Key deliverable is the new trains David Scorey with his engineering and operations background will act as the operational interface with Network Rail and Siemens whilst the trains are introduced. Alex Foulds has been asked to manage Southern and reshape focus of back to basics

17 Driver recruitment and training The rest day working need fluctuates depending on labour turnover, sickness levels as well as covering for holiday leave and training Biggest recruitment and training programme in the UK Extra drivers needed so we don t rely on rest days Have 30 more services to resource Huge training program for new fleets, services, new depots, routes around LB, timetable changes, ATO Takes over a year to train a driver. Minimum 240hrs practical training & 840hrs learning theory Since January 2015, we brought in 44 newly trained-up drivers on GN & 38 on Thameslink We have 89 drivers in training on GN and 106 on TL

18 Steady delivery of improvements More qualified drivers - New Class New Gatwick Express - Free Wifi at 104 stations - Platforms 7-9 open - From August, Charing Cross services resume calling at London Bridge. Cannon Street services will not call at London Bridge - Better service information - Longer trains on Uckfiled line Reinstate fourth track approach at London Bridge - Platform 6 re-opens at LB - Automated delay repay - Platforms 1-5 open - Completion of track, signalling and major bridges work around London Bridge station - Station work completes - Southeastern and Thameslink services to and from Cannon Street resume calling at London Bridge - 24 tph through central London - Crossrail interchange at Farringdon - New Moorgate services

19 GTR Great Northern & Thameslink (North) Steve Hughes, Area Director South Gary Walsh, Area Director East Midlands / 21

20 Executive Summary Performance of Area Director South is forecast to exit 2015/16 at 121,787 Delay minutes 15% better than target. Increased focus will be on continuing to improve asset reliability and greater control and integration of all delivery agents undertaking work on Area Director South's area. Area Director South s performance programme is developed with a mixture of tactical actions to arrest decline, and longer term strategic initiatives to underpin future performance improvements, Implementing good practice and a back to basics approach in delivering asset reliability. Bedford is forecasting to improve its delay performance by >20% from last year / 22

21 AD East Midlands / 35

22 Performance Overview / 36

23 Performance Overview TL North NR Responsibility Harlington Bridge Strike Elstree TC Failure Leagrave Fatality & Elstree TC Failure / 37

24 Track Circuit Failures 475,000 investment within the critical assets plan 2016/17 for the Bedford Delivery Unit 1.04 million minor works investment across the Bedford Delivery Unit in 2016/17. Replace all DC Track Circuit Fuses (1200+) to mitigate against future failure Fitting 50 partial magnets to reduce build up of metal filings at joints Track Circuit cable upgrades between Bedford & Sharnbrook / 38

25 Actions Signalling & Train Detection Item Description / Objectives Status Points Testing Ensure staff are on site during point testing so that any works can be undertaken within minimal disruption. Undertake early morning swing tests on critical points to ensure no issues for start of service. Remote Condition Monitoring (RCM) Proactive use of RCM reviewing pre-maintenance trace against post maintenance trace ensuring that the points are left in optimal condition. Remote SSI Reset Facility to enable remote resetting of SSI modules without requiring immediate track access, this enables normal signalling to be reinstated quickly which in turn will significantly reduce the impact to train performance. August 2016 POSA Signal Replacement Replacement of POSAs in the core to maintain reliability due to the wet environment within the tunnels. 50% complete 50% due 2016/17 IBJ Particle Magnet Installation of swarf particle magnets to avoid track circuit failures at IBJs in the core. March 2016 High Voltage Impulse Track Circuits HVI Track Circuits at St Pancras to be fitted with RCM to monitor possible failures. Sept 2016 / 39

26 OLE Failures OLE Defects 5000 OLE defects removed through additional investment during 2014/15 and 2015/16, which in turn has been a key factor in the prevention of circa 5 de-wirements. Insulator Replacement Programme Significant investment in Elstree and Belsize tunnels as part of the with insulator replacement programme. / 40

27 Actions OHL Item Description / Objectives Status OLE Defects 5000 OLE defects removed through additional investment which is believed to have prevented 5 de-wirements. Insulator Replacement Programme Significant investment in Elstree and Belsize tunnels with insulator replacement programmes High Voltage Cables Infrastructure Investment Investment into High Voltage cable routes with significant risk Insulation Resistance monitoring trending for signalling power. The OLE RAM team will be undertaking investment works to enable the introduction of the class 700 trains. This work was originally planned as part of the MMLE project. / 41

28 Track Faults Elstree Tunnel both slow lines renewed to resolve ongoing issues with water related Track Circuit failures West Hampstead and St Albans S&C renewal Around 70M being spent on GTR Route in CP5 / 42

29 Actions Track Item Description / Objectives Date Improvement in cross discipline asset management More effective resolution of earthwork issues Ongoing commitment to Water Management Group for known flooding locations June 2016 Increasing Trend in Level 2 geometry Faults: Level 2 rectification gang now mobilised to reduce numbers 29/02/16 Removal of current TSRs Increased focus from renewal engineers. Urgent action plans being formulated for sites needing more substantial intervention Robust plans in place by June 2016 Increasing trend in rail Rolling Contact Fatigue Realignment of business plan to facilitate enhanced RCF re-railing strategy Instigate delivery on priority basis 2016 BV1000 Welding Pursuing the BV1000 S&C welding to reduce risk of cracked crossings. / 43

30 Vegetation Management 24 miles of vegetation cleared between St Pancras Bedford in 2015/16. This is manual clearance 3-5 m from the track and 5m to boundary. Plus 19 sites where the vegetation management teams were working in specific locations (static). / 44

31 Bedford DU Brands Item Description / Objectives Date Maintenance and Ops teams briefed regarding increased vigilance for at risk trees Swing testing for points Use of teams already on site to notice at risk trees before they cause an incident Recognition that early morning start ups can be an issue. Early morning test of points prior to first service used to prevent failure Monitoring or RCM alerts for points React to potential failures before they affect service / 45

32 Break out sessions Session 1 how are GTR and Network Rail working together? Stuart Cheshire, Gary Walsh & Steve Hughes Session 2 Improving our stations project updates and how we can work together? Keith Jipps, Larry Heyman & Andrew Sidgwick