Vision Vision to Action: 2012 Progress. Community Perspectives. customer focus

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1 Community Perspectives service customer focus Transit Vision 2040 Vision to Action: 2012 Progress Summary Report GREENING FUNDING

2 BACKGROUND THEME 1: Putting Transit at the Centre of Communities Transit Vision 2040 is a 30-year blueprint for optimizing mobility and transit in Canadian society. CUTA worked closely with its members in 2008 to develop the role for transit over a period of time roughly equal to one human generation. Transit Vision 2040 presents the importance of transit for quality of life and acknowledges how communities are changing (greater urbanization and aging population) in relation to future mobility and transit needs. Transit Vision 2040 has key themes, and this annual Progress Report monitors the progress made toward the Transit Vision 2040 objectives. Transit is important to Canadians National public opinion poll for % 4 3 % % Very important Important Neutral Not important 70% What do Canadians think about transit? Canadians appreciate the quality of service National public opinion poll for % 18% TRANSIT USERS 9% 61% Excellent Good Neutral Poor Don t know NON-TRANSIT USERS 9% 14% 20% 13% 44% [ Note: The above indicator is linked to Theme 3, Customer service. ] In a public opinion poll conducted in 2012, asking Canadians about the importance and quality of transit in their communities, over 94% respondents indicated that transit is either Very Important or Important. Of those who took transit, more than three-quarters consistently found the service to be Excellent or Good.

3 THEME 2: Revolutionizing Service Transit ridership per capita Rides per person Vision year (2040) Transit service Revenue service kilometres per capita Transit ridership Total rides Growing service area populations and ridership The primary indicator of progress towards the 2040 vision is transit ridership per capita the number of transit rides taken divided by the population of the transit service area. By and large, transit service is exceeding population increases in service. More and more Canadians are taking transit was the third recordbreaking year in a row. Transit ridership increased by more than 4.5% over the previous year

4 THEME 3: Focusing on Customers THEME 4: GREENing TRANSIT Canadian transit fleet: percent of accessible vehicles Transit vehicle CO 2 emissions (kg/km) % 71% 79% Greater access for RESTRICTED-MOBILITY customers 85% 88% CO 2 emissions per total kilometre (kg/km) , ,069 1, , ,143 1,0 1,400 1,300 1,200 1,100 1, Total vehicle kilometres (million) Transit systems continue to be more accessible to mobilityrestricted clients through the addition of low-floor buses and the construction of elevators and escalators, among other means. Looking only at buses (rather than all transit vehicles, as in the graph above), low-floor buses now account for over 93% of all transit system buses in Canada. Note that the introduction of low-floor streetcars in Toronto will help bring the total number of accessible transit vehicles to more than 90% Alternative energy buses in service Natural gas Hybrid Trolley Battery Fuel cell 1000 Number of buses

5 Greener, but we re not THERE YET THEME 5: Ensuring the Financial Health of Transit Despite the lengthy process for fleet replacement, CO 2 emissions (the most widely tracked emissions relating to global climate change) are decreasing despite significant increases in transit vehicle kilometres. Had CO 2 emissions remained at their 2009 level, total CO 2 output for Canadian transit would have been approximately 11% higher in This is an impressive decrease in emissions in only three years, and it represents savings of approximately 175 million kilograms of CO 2. The significant decline in CO 2 emissions was a result of a significant shift to bio-diesel. Investment in transit: Sources of operating funding % 11% 8% Federal Provincial Municipal 52% Operating cost per kilometre: $6.00 $5.00 $4.00 $3.00 $2.00 $1.00 $0.00 Transit systems continue to increase the number of alternative energy buses in their fleet. As a portion of all buses in revenue operation, the number of alternative energy buses remains low and currently represents about 11% of all buses. It should be noted that the average age for a transit bus in Canada is just over six and a half years. It is also important to mention that some transit systems, like those in the greater Montréal region, have adopted aggressive plans to increase the number of alternative energy vehicles in their fleet. $ (billions) Transit revenue Other Sources of capital funding Higher operating costs but same funding structure While operating costs continue to increase per kilometre of service, transit funding relationships remain largely unchanged, with more than half of the funding being derived from transit fares, and a third derived from provincial sources.

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7 Small and rural communities / petites COMMUNAUTÉS RURALES,000 or less / 000 et moins Small cities / PETITES VILLES,000 to 1,000 / 000 à cities / villes MOYENNES 1,000 to 400,000 / à cities / grandes villes 400,000 to 2 million / à 2 millions MAJOR METROPOLITAN AREAS / grandes régions métropolitaines 2 million or more / 2 millions et plus For more information, contact Jean Paré or Michelle Sawka at techservices@cutaactu.ca. Pour plus d information, veuillez communiquer avec Jean Paré ou Michelle Sawka à techservices@cutaactu.ca. Headquarters Suite York Street, Toronto, ON M5J 1R7, Canada bureau d ottawa 440, avenue Laurier Ouest, bureau 200 Ottawa (Ontario) K1R 7X6, Canada Copyright 2012 by the Canadian Urban Transit Association / Association canadienne du transport urbain