Washington Metropolitan Area Transit Authority Board Action/Information Summary

Transcription

1 Washington Metropolitan Area Transit Authority Board Action/Information Summary Action Information MEAD Number: Resolution: Yes No TITLE: Safety & Environmental Quarterly Report PRESENTATION SUMMARY: The Department of Safety & Environmental Management (SAFE) Quarterly Report publicly communicates safety-related information and statistics. PURPOSE: The Metro SAFE Quarterly Report informs the Safety and Security Committee regarding the ongoing safety culture in the Metro system through established performance measurements in accordance with Authority goals. Further, the public report increases communication to enhance safety of our employees, customers and surrounding Washington metropolitan area community. The Quarterly Safety Report will provide data for the period of April June 215 (2nd Quarter), compared with the same period of time in 214 and against the 214 targets; in addition to summary status of Corrective Action Plans (CAPs). DESCRIPTION: Two key measures of a safety culture are the customer and employee injury rates. As such, both performance measures are included as part of Metro s Strategic Plan. The 215 targets are: Customer Injury Rate (CIR) at less than 1.8 injuries per million Passenger Trips and the Employee Injury Rate (EIR) at less than 4.6 injuries per 2, work hours. Key Highlights: Customer Injury Rate (CIR) For the 2nd QTR CY15, the CIR was 1.97 customer injuries per one million passenger trips, which did not meet the target of 1.8. This rate is higher than 2nd QTR CY14 s rate of The CYTD15 rate is 2.47, or 26% higher than the CY14 rate of There were 177 NTD reportable customer injuries in the 2nd QTR CY15, up from 164 in the 2nd QTR CY14, and down from 236 in 1st QTR CY15. Select actions underway or in development to reduce all injuries below the Authority s target are listed further in this document. Employee Injury Rate (EIR) For the 2nd QTR CY15, the EIR is 5.75 per 2, hours worked (equivalent to 1 employees working one year); this a 4% increase over 2nd QTR CY14 (4.8), but a 19% decrease from 1st QTR CY15 s rate of The CYTD15 rate is 6.44, up from 4.36 from the same time period in CY14. The discussion below identifies the causes of the rate increase in CY15, both for injury types and departments. The winter conditions comparison for the first three months of CY14 and CY15 are also highlighted.

2 Winter Weather Summary - The winter weather for the first three months of CY15 was no worse than the same time period of CY14: The number of days with any snowfall amount was the same (i.e., 14 days); There were fewer days with <1 snowfall (three fewer); The daily average high temperature was only one degree lower in CY15 (i.e., 44.6 degrees); The daily average low was the same at 28.3 degrees; CY15 had two additional days where the maximum temperature was below freezing (12 days); and CY15 had four fewer days where snow was present on the ground (i.e., 16 days). Corrective Action Plans (CAPs) - Currently, 4 CAPs have been closed. There are no Unacceptable CAPs. Of the remaining 76, 37 are categorized as undesirable. An example of a undesirable CAP is NTSB recommendation number R1-2 (Cap #1-5); Remove all 1 Series railcars as soon as possible and replace them with cars that have crashworthiness collision protection at least comparable to the 6 Series railcars. There are 3 CAPs in the Acceptable with review by the Executive Safety Committee category. An example of an acceptable with review by the executive safety committee CAP is Internal Safety Audit finding (CAP 13-51) Training Programs and Documentation are not fully in place. There are 9 CAPs in the Acceptable without review category. Although these CAPs could potentially cause a hazard condition, the frequency and probability there occurrence are very minimal. An example of an acceptable without review CAP is TOC Triennial Review finding (CAP 14-52) There is no written policy or procedure for the control and documentation of RWP manual distribution and receipt. Background and History: The Department of Safety & Environmental Management utilizes two KPIs, the CIR and EIR, as overall indicators of improving the safety culture among employees and the riding public. Daily review of incidents, systematic inspections of facilities and regulatory programs, and employee/contractor training are effective uses of resources which ensure a safer workplace and environment for our employees and passengers. The EIR measures are based on the OSHA Recordable Injury Criteria and the CIR measures are based on National Transit Database (NTD) Reporting Criteria. The data in the attachments support the two KPIs. Discussion: Employee Injuries As the rate did not return to the previous year s levels, the following analysis will compare the first half of CY14 to CY15. The types of injuries driving the increase in the rate compared to last year include: Slips/Trips/Falls (S/T/F): There were 33 more injuries in this category for a total of 16. The primary cause of this increase was ice-related, of which 21 of the 33 additional injuries were classified.

3 Thirty five percent of all S/T/F injuries occurred in parking lots, followed by facilities (e.g., garages), 18% at rail stations, 15% on non-wmata property (e.g., city streets), and the remaining occurred on the right-of-way (1%). Only two injuries were the result of snow removal efforts. The remaining injuries were the result of employees slipping on ice while conducting pre-trips around their vehicles (i.e., MetroBuses, Rail Vehicles), while walking across parking lots and/or exiting their vehicles on icy patches. Exposure: There were 29 additional injuries in this category for a total of 38. The primary cause of this increase was the January 12 incident, where 23 employees were treated for smoke inhalation. Other exposure injuries relate to insect bites and fuel fume exposures. Stress: There were 16 additional injuries in this category for a total of 23. The primary cause of this increase was injuries that were triggered by crime events. Crime events include being verbally assaulted by passengers, having objects thrown at the bus windshield, witnessing a crime on the street or on-board. The other stress-related injuries include witnessing attempted suicides in the system, responding to suicides, and pedestrian strikes (non WMATA). WMATA s Employee Assistance Program has been instrumental in providing medical assistance to employees that are impacted by workplace stress events; assistance includes counseling and support services. Use of the EAP has increased recently due to enhanced departmental partnering; the EAP will continue to proactively reach out to those involved in potential workplace stress events. Collision-related: There were 11 additional injuries in this category for a total of 67. The primary cause for the increase was split evenly among preventable and nonpreventable collisions. Over one third of all collision-related increases occurred to operators with less than five years WMATA experience. Assaults: There were nine additional injuries in this category for a total of 22. The primary cause of this increase was bus operator assaults in the afternoon rush. Historically, assaults occurred late in the evening. Pursuits/Arrests: There were six additional injuries in this category for a total of 18. The primary cause for the increase was running after or searching for suspects. Employee Injury Rate Performance Departmental Outlier Summary The following analysis will compare the first half of CY14 to CY15. Departments that contributed to the increased injury rate and causes are discussed below. The majority of these departments are inclusive of the injury type classifications described above. Bus Transportation (BTRA): BTRA has experienced 57 additional injuries for a total of 163, contributing to an OSHA EIR of 11.82, or 64% higher than the Bureau of Labor Statistics (BLS) average rate for Urban Transit Systems of 7.2. The leading causes for the increase includes ice-related S/T/Fs (+14,) Stress (+12), Collision-related (+7), Assaults (+6), and Exposure (+6). Metropolitan Transit Police Department (MTPD): MTPD has experienced 27 additional injuries, for a total of 5, contributing to an OSHA EIR of Excluding injuries from

4 the L Enfant Plaza accident, MTPD s EIR would be at 1.86, which is below the BLS average for Police (11.5), but significantly higher than its EIR in 214 (7.34). Besides smoke inhalation, the most significant increases are seen in Pursuit and Arrest-related injuries. A review of causal factors indicates an uptick in injuries sustained while running after or searching for suspects, as well as instances where an officer was assaulted (struck by) a suspect. Efforts to improve MTPD Officer safety include developing action plans to address recent safety concerns, such as: Development of a training program, focusing on arresting non-compliant suspects with multiple officers; Establishment of an Accident & Incident subcommittee; and Improvement of data quality entered into Safety Measurement System for accidents and incidents. Rail Transportation (RTSO): RTSO has experienced 24 additional injuries for a total of 66, contributing to an OSHA EIR of 8.94, or 24% higher than the BLS average rate for Urban Transit Systems of 7.2. The leading causes for the increase include S/T/Fs due to inattentive actions (+5,) Struck by/against (+7), Stress (+3), and Assaults (+3). Rail Systems Maintenance (SMNT): SMNT has experienced nine additional injuries for a total of 16, contributing to an OSHA EIR of The SMNT rate is still low when compared to other departments and performed very well in CY14. The additional nine injuries, though, contributed to the WMATA-wide increase. The leading causes for the increase includes ice-related Slips/Trips/Falls (+2,) and Smoke Exposure (+4). Customer Injuries Metrobus: The MetroBus Customer Injury Rate (CIR) for CYTD 215 is 2.29 injuries per million passenger trips, up slightly from 2.28 in 214. There are four fewer customer injuries in 215. The leading customer injuries for CYTD15 are Collison-related and S/T/F; the former has been the leading cause of customer injuries for the last two years. There has been no change in S/T/F between CYTD14 and CYTD15. Most S/T/Fs occur while the bus is in motion (e.g., not being seated as the bus pulls away from a bus stop; changing seats while bus is in motion; and falling from their seat when the bus is turning,) and when the operator has to brake suddenly to avoid an incident. MetroRail: The MetroRail CIR is 2.39 (or 1.7 without L Enfant) for CYTD15 compared to 1.49 during the same time period in CY214. Escalator: CYTD15 escalator injuries have increased 13% when compared to the same time period last year. The leading factors causing escalator injuries are when they are used as a walker and customers falling while running on the escalator. Rail Facilities: CYTD15 Rail Facility injures have increased 8% when compared to the same time period in 214. Inattention/Distraction is the leading cause 36%, followed by Passenger Intoxication (8%), and Running (8%).

5 Rail On-Board: In 215 there has been a 33% increase in the number of customers closed in train doors. Then next leading cause of injuries outside smoke exposure are customers getting injured while the train is in motion (e.g., changing seats and not holding on). MetroAccess MetroAccess CIR CYTD15 rate is down from during the same time period in 214. The leading cause of customer injuries are collision related followed by S/T/Fs. FUNDING IMPACT: Define current or potential funding impact, including source of reimbursable funds. Project Manager: James Dougherty Project Department/Office: TIMELINE: SAFE Previous Actions Anticipated actions after presentation Briefed Safety & Security Committee on Safety Report status in April 215 Continue to be proactive in mitigating and alleviating employee and customer hazards that may lead to injury/incident. RECOMMENDATION: To inform the Board's Safety & Security Committee of the status of the positive and proactive safety foundation being implemented for the 2nd Quarter of 215.

6 Per Million Trips Chart 1: Rail Passenger Injury Rates Escalator Transit Facilities Occupants On-Board *Jan 215 On-Board Rate includes January 12 th Incident Rate Per Million Trips Chart 2: Bus Passenger Injury Rates Number of Contributing Collisions Other Collision Related 214 Collisions 215 Collisions

7 7. Chart 3: Metro Access Passenger Injury Rates 6. Per Million Trips Other Collision Related 8. Chart 4: Bus Collision Rates Per Million Miles Preventable Non-Preventable

8 5. Chart 5: Metro Access Collision Rates Per Million Miles Preventable Non-Preventable 7 Chart 6: Pedestrian/Cyclists Injuries (Transported)

9 4 Chart 7: Smoke/Fire Incidents Smoke Fire *June Smoke/Fire data pending 3 Chart 8: Suicides

10 18. Chart 9: Employee Injury Rate by Department & Type CYTD15 (Jan-June) Injuries per 2, Hours Worked MTPD BTRA RTSO TRST CMNT SMNT PLNT ELES BMNT All Other Slip/Trip/Fall Collision-Related Struck By/Against Exposure Stress Pursuit/Arrest Lifting/Lowering Pushing/Pulling Assault Caught In/By Repetitive Motion Shock/Burn MTPD Transit Police BTRA Bus Transportation RTSO Rail Transportation SMNT Systems Maintenance PLNT Plant Maintenance CMNT Car Maintenance BMNT Bus Maintenance TRST Track and Structures ELES Elevator/Escalator (No injuries) All Other Administration and Other Sections

11 Washington Metropolitan Area Transit Authority Safety Report Moving Metro Forward Safely Safety and Security Committee July 23, 215

12 Statistical Review Employee Injury Rate per 1 Employees Per 2, Hours Lifting/ Lowering 5% Pushing/ Pulling 4% Pursuit/ Arrest 5% Stress 6% Caught In/By 4% Assault 4% Injury Types CYTD15 Repetitive Motion 2% Shock/Burn 1% Slip/Trip/ Fall 29% Trend APR MAY JUNE CYTD TARGET <4.6 Exposure 1% Struck By/Against 12% Collision- Related 18%

13 Statistical Review Customer Injury Rate - per million trips 6. Injury Types CYTD15 Per Million Passenger Trips Striking/ Struck by 4% Smoke Exposure 17% Caught in/ by 3% Slip/Trip/ Fall 5% Trend Motor Vehicle Collision 26% APR MAY JUNE CYTD TARGET <1.8

14 Bus Customer Injury Rate Collision-related Cause: Majority from non-preventable collisions Action: Defensive driving training Slips/Trips/Falls Cause: Falls while buses are in motion and during sudden/hard breaking events Action: Defensive driver training and customer outreach/education on proper riding techniques (e.g., holding onto handrails) Injury Type Collision Related Slips & Other Types Total Rate YOY % Change Injury Diff % % % -4 Rate: Customer Injuries per 1 million Trips

15 Rail Customer Injury Rate Vertical Transportation Cause: Slips and falls from escalators being used as stairs and when customers are running Action: Improve escalator availability; customer outreach on how to safely use the system Rail Facilities/Stations Cause: Slips/Trips/Falls due to inattentive actions, wet surfaces, and intoxication. Action: Customer outreach/education on safety precautions will be targeted at station hot spots On Board Cause: Jan 12 incident, caught in closing doors, falls while the train is in motion; caught in door. Action: Improvements anticipated with the reintroduction of ATC and the 7K series cars (e.g., removal of sudden stops, doors that slightly retract) Injury Type YOY % Change Injury Diff Vertical Transport % +7 Rail Facility % +6 On Board % +78 Total Rate % +91 Rate: Customer Injuries per 1 mil trips

16 Employee Injury Rate Major Causes - Slips/Trips/Falls (+33) - Exposure (+29) - Stress (+16) - Motor Vehicle Collisions (+11) - Assaults (+9) - Pursuits/Arrest (+6) Common Successful Actions - Thorough investigations - Non-punitive investigations - Heavily involved LSCs - Senior Management Involvement - Complete safety incorporation Department YOY % Change Injury Diff MTPD % +27 Bus Transportation % +57 Rail Transportation % +24 Plant Maintenance % -1 Rail Car Maintenance % +2 Rail System Maintenance % +9 Elev/Escalator Maint % -5 Track & Structure Maint % -2 Bus Maintenance % -1 Admin / Support % +8 TOTAL % +122

17 Corrective Action Plans Closed Open

18 Hazard Resolution Matrix of Open Corrective Action Plans Frequency of Occurrence Hazard Categories Catastrophic 1 Critical 2 Marginal 3 Negligible 4 A = Frequent 1A 2A 3A 4A B = Probable 1B 2B 3B 4B C = Occasional 1C 2C 3C 4C 9 D = Remote 1D 2D 3D 4D E = Improbable 1E 2E 3E 4E 1A, 1B, 1C, 2A, 2B, 3A Unacceptable Executive Leadership with Chief Safety Officer 1D, 2C, 2D, 3B, 3C 37 Undesirable - Executive Safety Committee decision required 1E, 2E, 3D, 3E, 4A, 4B 3 Acceptable with review by Executive Safety Committee 4C, 4D, 4E 9 Acceptable without review