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1 Page 1 of Ford Fusion 2.5L Eng VIN 3 Hybrid Component Print Date: SYNC SYSTEM GENERAL PROCEDURES Audio Control Module (ACM) Self-Diagnostic Mode Audio Systems Without Navigation NOTE: If the Audio Control Module (ACM) is inoperable the ACM part number may be obtained from a label affixed to the chassis. 1. Turn the ACM on. 2. Operate the audio system in radio tuner (AM/FM) mode. 3. Press and hold preset buttons 3 and 6 for 3 seconds until the speaker walk test begins. 1. The display indicates each speaker as it is tested. NOTE: If the speaker walk test is the only test required, this procedure can be stopped after Step 3 by turning the ACM off. 4. Before the speaker walk test is complete, carry out any of the following actions: Preset Button Press Diagnostic Function Display Diagnostic Function Description 1 ACM Self- Test SELF TEST The ACM carries out a self-test. At the end of the self-test, the display either indicates SELF PASS or scrolls through any DTCs present. Note that the self-test may not indicate all DTCs that are present. If additional DTCs are suspected, retrieve continuous and on-demand DTCs using the scan tool. 2 View DTCs NO DTCS, or scrolls through DTCs The ACM displays any DTCs that are present. To scroll through the DTCs, press the TUNE UP button. If no DTCs are present, the display reads NO DTCS. 3 AM/FM Antenna Signal Strength SIGNAL ### The ACM displays the AM/FM antenna signal strength. To run this test, the audio system should be in AM radio tuner mode before entering the ACM self-diagnostic mode.

2 Page 2 of Software Levels SOFT LEVELS The ACM displays software levels for various components of the audio system. Knowing the software levels may not aid diagnostics. Press the TUNE UP button to scroll through the software levels. 5 Display Test DISPLAY TEST, then all segments illuminate All of the ACM display segments illuminate. 6 Retrieve ACM Part Number RADIO CONFIG The ACM displays the ACM part number and various configuration levels. Press the TUNE UP button to scroll to the desired function. 5. To exit the self-diagnostic mode, turn the ACM off. Satellite Radio Electronic Serial Number (ESN) Retrieval - Vehicles Without Navigation NOTE: If the SDARS is inoperable the Electronic Serial Number (ESN) may be obtained from a label affixed to the chassis. 1. Operate the audio system in satellite radio mode. 2. Depending on vehicle configuration, press and hold the AUX button and preset button 1 or the SIRIUS button and preset button 1, simultaneously. 1. The Satellite Digital Audio Receiver System (SDARS) module Electronic Serial Number (ESN) displays on the screen. 3. Record the SDARS module ESN. 4. Turn the audio system off. Audio Systems With Navigation 1. Turn the Audio Control Module (ACM) on. 2. Operate the audio system in radio tuner (AM/FM) mode. 3. Press and hold preset buttons 3 and 6 for 3 seconds until the speaker walk test begins. 1. The display indicates each speaker as it is tested. NOTE: If the speaker walk test is the only test required, this procedure can be stopped after this step, or by allowing the speaker walk test to complete on its own. 4. Before the speaker walk test is complete, press the "End Test" selection.

3 Page 3 of 314 Fig 1: Audio System Display - Bezel Diagnostics Menu Courtesy of FORD MOTOR CO. 5. The following tests are available through the "BEZEL DIAGNOSTICS" menu: Display Selection On Demand Self Test Diagnostic Function Description The ACM carries out a self-test. At the end of the self-test, the display either indicates "Test Passed" or lists any DTCs present. Note that the self-test may not indicate all DTCs that are present. If DTCs are suspected, retrieve continuous and on-demand DTCs using the scan tool. View DTCs The ACM displays any DTCs that are present. If there is more than a full screen of DTCs present, to scroll through the DTCs, press the down arrow on the display. If no DTCs are present, the display reads NO DTCS. Press the "Clear DTCs" selection to clear any DTCs present. Configuration Status The display shows the ACM configuration. A "0" indicates the item is configured off, while a "1" indicates the item is configured on. If the ACM appears to be misconfigured, refer to MODULE CONFIGURATION -- FUSION MILAN & MKZ article. System Info The ACM displays system information for various components of the audio system. The following items are most important for servicing the audio system: 1. Nav Radio Part Number - provides the ACM part number

4 Page 4 of ESN1 - provides the satellite radio Electronic Serial Number (ESN) GPS Info The current Global Positioning System (GPS) satellite information is shown, along with the current vehicle position. Pressing the "SV Status" selection provides additional information, if present. Speaker Walk Test DVD Mechanism Test The ACM carries out the speaker walk test. The ACM tests the internal CD/DVD drive mechanism. Display Test This test provides for testing of the touchscreen colors and the touchscreen sectors. Pressing any of the colors on the display causes the whole display to change to that color; pressing the display again returns to the Display Test menu. Pressing the "Touchscreen Activation Test" selection enters the touchscreen sector test. Press any area of the screen to test the touchscreen sector; press the "X" at the RH lower corner of the display to return to the Display Test menu. Hardkey Test This test provides for testing of the ACM buttons (not the touchscreen). When each button is pressed, the screen displays the button that is active. This test can also be used to isolate a stuck button. Radio Signal Strength The ACM displays the AM/FM antenna signal strength. To run this test, the audio system should be in AM radio tuner mode before entering the ACM self-diagnostic mode. HDD Test The ACM tests its internal hard drive. Sensor I/O Status The ACM displays inputs it is receiving from external sources. These inputs include: 1. Ignition - indicates ON (ignition in ACC or RUN) or OFF 2. Brake - indicates ON (vehicle in PARK) or OFF (vehicle not in PARK) 3. Illumination - indicates ON or OFF 4. Reverse Gear - indicates ON (vehicle in REVERSE) or OFF (vehicle not in REVERSE) Microphone Test SDARS Signal Strength The ACM tests the microphone by supplying a test tone and monitoring the input from the microphone. If there is a concern with the microphone input, the ACM sets DTC B1D79:01. For diagnostics, refer to DIAGNOSIS AND TESTING in this service information. The ACM displays the satellite radio antenna signal strength.

5 Page 5 of To exit the self-diagnostic mode, press the "Exit Diagnostics" selection from the "BEZEL DIAGNOSTICS" menu. Accessory Protocol Interface Module (APIM) Software Level Check SPECIAL TOOL Vehicle Communication Module (VCM) and Integrated Diagnostic System (IDS) software with appropriate hardware, or equivalent scan tool Universal Serial Bus (USB) Male-A to Male-A Cable CCMUSB2-AM-AM-10 or equivalent NOTE: This procedure applies to checking the Accessory Protocol Interface Module (APIM) software level. To program the APIM, refer to Accessory Protocol Interface Module (APIM) Programming in MODULE CONFIGURATION -- FUSION MILAN & MKZ article. 1. Turn the Audio Control Module (ACM) on. 2. Connect the scan tool to the Data Link Connector (DLC). 3. Connect one end of the Universal Serial Bus (USB) male-a to male-a cable to the scan tool. 4. Connect the other end of the USB male-a to male-a cable to the vehicle USB port. 5. From the technician service publication website, run On-Line Automotive Service Information System (OASIS) using Quick Start or by manually entering the Vehicle Identification Number (VIN). 6. From the OASIS tab, select the "Sync/APIM" bullet. 7. Select the "Read APIM" button to verify the current APIM software level. 1. The display shows both the Vehicle Interface Processor (VIP) and Consumer Interface Processor (CIP) software levels. 8. The scan tool displays the following information: 1. Last Recorded State - Hardware

6 Page 6 of VIN: vehicle identification number associated with the current APIM 2. Installed date: date the APIM was installed 3. Radio: currently identified ACM in the vehicle 4. HW Part No.: APIM hardware part number 5. Un-installed date: date (if any) the APIM was uninstalled 6. S/N: APIM serial number 2. Last Recorded State - Software 1. Date/Time: date and time of last recorded software installation 2. VIP: VIP software that was installed at that time 3. CIP: CIP software that was installed at that time 4. Description: a description of the content of the software revision 3. History - Software 1. Date/Time: date and time of any recorded software installation 2. VIP: VIP software that was installed at that time 1. CIP: CIP software that was installed at that time 2. Description: a description of the content of the software revision 4. Available Software for Programming 1. Select: allows the software package to be selected 2. Lineage: the original software release, if the software available is a revision 3. VIP: VIP software level that is available with the selection 4. CIP: CIP software level that is available with the selection 5. Description: a description of the content of the software revision 9. Click a CIP software level to view the device compatibility list associated with the CIP software level, if desired. 10. To exit the APIM software level check, disconnect the scan tool from the DLC and the USB port, or exit the OASIS screen. REMOVAL AND INSTALLATION Antenna - AM/FM NOTE: Combination AM/FM/satellite antenna shown in illustration, others similar.

7 Page 7 of 314 Fig 2: Antenna AM/FM/Satellite Replacement Components With Torque Specifications Courtesy of FORD MOTOR CO. ITEM DESCRIPTION Item Part Number Description 1 - Antenna cable bolt (part of 18812) Antenna Antenna mast Removal And Installation 1. Remove the LH and RH assist handles. For additional information, refer to Headliner in INTERIOR TRIM & ORNAMENTATION -- FUSION, MILAN & MKZ article. 2. Remove the LH and RH C-pillar trim panels. For additional information, refer to INTERIOR TRIM & ORNAMENTATION -- FUSION, MILAN & MKZ article. 3. Carefully lower the rear of the headliner to gain access to the antenna. 4. Loosen the antenna cable bolt and disconnect the cable from the antenna.

8 Page 8 of To install, tighten to 8 Nm (71 lb-in). 5. Remove the antenna. 1. Remove the antenna mast, if equipped. 2. Press the 2 tabs and remove the antenna. 6. To install, reverse the removal procedure. Antenna - Satellite Radio NOTE: Combination AM/FM/satellite antenna shown in illustration, others similar. Fig 3: Antenna AM/FM/Satellite Replacement Components With Torque Specifications Courtesy of FORD MOTOR CO. ITEM DESCRIPTION Item Part Number Description 1 - Satellite radio antenna cable bolt (part of 18812) Satellite radio antenna

9 Page 9 of Antenna mast (if equipped) Removal And Installation NOTE: This procedure applies to the stand-alone satellite radio antenna, the combination AM/FM/satellite radio antenna, and the combination satellite radio/global Positioning System (GPS) antenna. 1. Remove the LH and RH assist handles. For additional information, refer to Headliner in INTERIOR TRIM & ORNAMENTATION -- FUSION, MILAN & MKZ article. 2. Remove the LH and RH C-pillar trim panels. For additional information, refer to INTERIOR TRIM & ORNAMENTATION -- FUSION, MILAN & MKZ article. 3. Carefully lower the rear of the headliner to gain access to the satellite radio antenna. 4. Loosen the satellite radio antenna cable bolt and disconnect the cable from the antenna. 1. To install, tighten to 8 Nm (71 lb-in). 5. Remove the antenna. 1. Remove the antenna mast, if equipped. 2. Press the 2 tabs and remove the satellite radio antenna. 6. To install, reverse the removal procedure.

10 Page 10 of 314 Antenna Module Fig 4: Antenna Module Replacement Components With Torque Specifications Courtesy of FORD MOTOR CO. ITEM DESCRIPTION Item Part Number Description 1 19C029 Antenna module 2 - Antenna module-to-antenna connector (part of 19C029) 3 - Heated rear window connectors (part of 19C029) 4 - Antenna module electrical connectors (part of 14A005) 5 - Antenna module bolt Removal And Installation

11 Page 11 of Remove the RH C-pillar trim panel. For additional information, refer to INTERIOR TRIM & ORNAMENTATION -- FUSION, MILAN & MKZ article. 2. Disconnect the antenna module connectors. 1. Disconnect the antenna cable-to-antenna module connector. 2. Disconnect the antenna module electrical connectors. 3. Disconnect the antenna module-to-antenna connector. 3. Remove the bolt and the antenna module. 1. To install, tighten to 12 Nm (106 lb-in). 4. To install, reverse the removal procedure. Antenna Cable - AM/FM NOTE: Only the front AM/FM antenna cable is shown in illustration. Fig 5: Identifying Antenna Cable Components - AM/FM Courtesy of FORD MOTOR CO. ITEM DESCRIPTION

12 Page 12 of 314 Item Part Number Description Front AM/FM antenna cable 2 - Front-to-rear AM/FM antenna cable connection (part of 18812) Rear AM/FM antenna cable Removal NOTE: Both the front and rear AM/FM antenna cables are part of the vehicle wiring harness. Because the cables cannot be removed from the harness, this procedure applies to replacement of the cables only. Front cable 1. Remove the Audio Control Module (ACM). For additional information, REFER to AUDIO CONTROL MODULE (ACM) - FUSION, MILAN or AUDIO CONTROL MODULE (ACM) - MKZ in this service information. Rear cable 2. Remove the RH front and RH rear sill panels by pulling straight upward. NOTE: For MKZ, it is only necessary to remove the RH C-pillar trim panel. 3. Remove the LH and RH assist handles, and the LH and RH C-pillar trim panels. For additional information, refer to INTERIOR TRIM & ORNAMENTATION -- FUSION, MILAN & MKZ article. NOTE: For Fusion/Milan, it is necessary to loosen the antenna cable bolt. 4. Disconnect the rear AM/FM antenna cable from the AM/FM antenna (Fusion, Milan) or the antenna module (MKZ). 5. Remove the enable circuit. Both cables 1. Disconnect C237 at the RH kick panel. 2. Remove the pin retainer from the inside of the male side of the connector by pulling straight out with pliers. 3. Using a suitable tool such as a straight pick, release the locking tab and remove the enable circuit CME44 (BU) from C Cut the existing circuit end and secure it with electrical tape.

13 Page 13 of 314 Installation 6. Disconnect the front-to-rear AM/FM antenna cable connection at the RH kick panel. Both cables 7. Cut the ends of the existing cable and tape them back to prevent NVH concerns. 1. Overlay the new AM/FM antenna cable on the vehicle wiring harness, following the routing of the original cable. 2. Secure the new AM/FM antenna cable with tape or zip ties, as necessary. 3. Connect the front-to-rear AM/FM antenna cable connection at the RH kick panel. Front cable 4. Connect the front AM/FM antenna cable to the ACM. 5. Install the ACM. For additional information, REFER to AUDIO CONTROL MODULE (ACM) - FUSION, MILAN or AUDIO CONTROL MODULE (ACM) - MKZ in this service information. Rear cable 6. Install the enable circuit. 1. Insert the enable circuit CME44 (BU) into C Install the pin retainer into the inside of the male side of the connector. 3. Connect C Connect the rear AM/FM antenna cable to the AM/FM antenna (Fusion, Milan) or the antenna module (MKZ). 1. For Fusion/Milan, tighten the bolt to 8 Nm (71 lb-in). NOTE: For MKZ, only the RH C-pillar trim panel was removed. 8. Install the LH and RH assist handles, and the LH and RH C-pillar trim panels. For additional information, refer to INTERIOR TRIM & ORNAMENTATION -- FUSION, MILAN & MKZ article. 9. Install the RH front and RH rear sill panels. Antenna Cable - Satellite Radio NOTE: The front satellite radio antenna cable with navigation is shown in illustration.

14 Page 14 of 314 Fig 6: Identifying Antenna Cable Components - Satellite Radio Courtesy of FORD MOTOR CO. ITEM DESCRIPTION Item Part Number Description /10E928 Front satellite radio antenna cable (without navigation/with navigation) 2 - Front-to-rear satellite radio antenna cable connection (part of 18812/10E928) Rear satellite radio antenna cable Removal NOTE: Both the front and rear satellite radio antenna cables are part of the vehicle wiring harness. Because the cables cannot be removed from the harness, this procedure applies to replacement of the cables only. NOTE: For vehicles with navigation, a splitter is built-in to the front satellite radio antenna cable to split the satellite radio and Global Positioning System (GPS) signals.

15 Page 15 of 314 Front cable Installation Both cables 1. Remove the Audio Control Module (ACM). For additional information, REFER to AUDIO CONTROL MODULE (ACM) - FUSION, MILAN or AUDIO CONTROL MODULE (ACM) - MKZ in this service information. Rear cable 2. Remove the RH front and RH rear sill panels by pulling straight upward. 3. Remove the LH and RH assist handles, and the LH and RH C-pillar trim panels. For additional information, refer to INTERIOR TRIM & ORNAMENTATION -- FUSION, MILAN & MKZ article. 4. Loosen the antenna cable bolt and disconnect the cable from the antenna. 5. Remove the enable circuit. Both cables 1. Disconnect C237 at the RH kick panel. 2. Remove the pin retainer from the inside of the male side of the connector by pulling straight out with pliers. 3. Using a suitable tool such as a straight pick, release the locking tab and remove the enable circuit CME44 (BU) from C Cut the existing circuit end and secure it with electrical tape. 6. Disconnect the front-to-rear satellite radio antenna cable connection at the RH kick panel. 7. Cut the ends of the existing cable and tape them back to prevent NVH concerns. 1. Overlay the new satellite radio antenna cable on the vehicle wiring harness, following the routing of the original cable. 2. Secure the new AM/FM antenna cable with tape or zip ties, as necessary. 1. For the front satellite radio antenna cable on vehicles with navigation, secure the splitter using the built-in push-pins. 3. Connect the front-to-rear satellite radio antenna cable connection at the RH kick panel. Front cable 4. Connect the front AM/FM antenna cable to the ACM.

16 Page 16 of Install the ACM. For additional information, REFER to AUDIO CONTROL MODULE (ACM) - FUSION, MILAN or AUDIO CONTROL MODULE (ACM) - MKZ in this service information. Rear cable 6. Install the enable circuit. 1. Insert the enable circuit CME44 (BU) into C Install the pin retainer into the inside of the male side of the connector. 3. Connect C Connect the rear satellite radio antenna cable to the antenna. 1. Tighten the bolt to 8 Nm (71 lb-in). 8. Install the LH and RH assist handles, and the LH and RH C-pillar trim panels. For additional information, refer to INTERIOR TRIM & ORNAMENTATION -- FUSION, MILAN & MKZ article. 9. Install the RH front and RH rear sill panels. Audio Digital Signal Processing (DSP) Module

17 Page 17 of 314 Sony Sound Fig 7: Audio Digital Signal Processing Module Replacement Components With Torque Specifications - Sony(R) Sound Courtesy of FORD MOTOR CO. ITEM DESCRIPTION Item Part Number Description 1 W S Audio Digital Signal Processing (DSP) module bolts (3 required) 2 - Audio DSP module electrical connectors (part of 14A005) 3 18B849 Audio DSP module

18 Page 18 of 314 THX Sound Fig 8: Audio Digital Signal Processing Module Replacement Components With Torque Specifications - THX(R) Sound Courtesy of FORD MOTOR CO. ITEM DESCRIPTION Item Part Number Description 1 W S Audio Digital Signal Processing (DSP) module bolts (3 required) 2 - Audio DSP module electrical connectors (part of 14A005) 3 18B849 Audio DSP module RH luggage compartment trim panel Removal And Installation NOTE: This procedure applies to Fusion/Milan with Sony sound and MKZ with THX sound only. For all other amplifiers, refer to the appropriate procedure in this service information.

19 Page 19 of 314 NOTE: Module configuration is required when a new audio Digital Signal Processing (DSP) module is being installed. 1. Upload the audio DSP module configuration information to the scan tool. For additional information, refer to Programmable Module Installation (PMI) in MODULE CONFIGURATION -- FUSION MILAN & MKZ article. 2. Remove the 4 pushpins and the RH luggage compartment trim panel. 3. Disconnect the audio DSP module electrical connectors. 4. Remove the 3 bolts and the audio DSP module. 1. To install, tighten to 9 Nm (80 lb-in). 5. To install, reverse the removal procedure. Download the configuration information to the audio DSP module. For additional information, refer to PMI in MODULE CONFIGURATION -- FUSION MILAN & MKZ article. Audio Input Jack NOTE: Stowage bin door shown in illustration removed for clarity. NOTE: Vehicle with the SYNC system shown in illustration, others similar. NOTE: Fusion, Milan shown in illustration, MKZ similar.

20 Page 20 of 314 Fig 9: Identifying Audio Input Jack Components Courtesy of FORD MOTOR CO. ITEM DESCRIPTION Item Part Number Description 1 - Audio input jack bezel 2 - Universal Serial Bus (USB) cable and port (if equipped) (part of 14D202) 3 19A164 Audio input jack Removal And Installation 1. Open the floor console stowage bin door. 2. Using a suitable tool, remove the audio input jack bezel by prying straight back (Fusion, Milan) or straight up (MKZ). 1. Disconnect the Universal Serial Bus (USB) cable and port, if equipped. 3. Release the tabs and remove the audio input jack.

21 Page 21 of 314 Fig 10: Locating Audio Input Jack Tabs Courtesy of FORD MOTOR CO. 4. To install, reverse the removal procedure.

22 Page 22 of 314 Audio Amplifier Fig 11: Audio Amplifier Replacement Components With Torque Specifications Courtesy of FORD MOTOR CO. ITEM DESCRIPTION Item Part Number Description 1 W S Audio amplifier bolts (3 required) 2 - Audio amplifier electrical connectors (part of 14A005) 3 18B849 Audio amplifier Removal And Installation NOTE: This procedure applies to the MKZ with Premium Sound only. For all other amplifiers, refer to the appropriate procedure in this service information. 1. Remove the 4 pushpins and the RH luggage compartment trim panel. 2. Disconnect the audio amplifier electrical connectors.

23 Page 23 of Remove the 3 bolts and the audio amplifier. 1. To install, tighten to 9 Nm (80 lb-in). 4. To install, reverse the removal procedure. Audio Control Module (ACM) - Fusion, Milan NOTE: Without navigation shown in illustration, with navigation similar. Fig 12: Identifying Audio Control Module Components - Fusion, Milan Courtesy of FORD MOTOR CO. ITEM DESCRIPTION Item Part Number Description 1 W Audio Control Module (ACM) screws (4 required) ACM 3 - ACM electrical connectors (part of 14401)

24 Page 24 of 314 Removal And Installation NOTE: It is not necessary to remove the Audio Control Module (ACM) to retrieve the part number. For additional information, REFER to FRONT DISPLAY INTERFACE MODULE (FDIM) - FUSION, MILAN or FRONT DISPLAY INTERFACE MODULE (FDIM) - MKZ in this service information. All vehicles NOTE: Module configuration is required when a new ACM is being installed. 1. Upload the ACM configuration information to the scan tool. For additional information, refer to Programmable Module Installation (PMI) in MODULE CONFIGURATION -- FUSION MILAN & MKZ article. Vehicles with navigation 2. Remove the Front Display Interface Module (FDIM). For additional information, refer to FRONT DISPLAY INTERFACE MODULE (FDIM) - FUSION, MILAN in this service information. Vehicles without navigation 3. Remove the instrument panel center finish panel. For additional information, refer to INSTRUMENT PANEL & CONSOLE -- FUSION, MILAN & MKZ article. All vehicles NOTE: For vehicles with navigation, the 2 upper screws were removed with the FDIM. 4. Remove the 4 screws (2 for navigation) and the ACM. 1. Disconnect the electrical connectors. 5. To install, reverse the removal procedure. Download the ACM configuration information from the scan tool. For additional information, refer to PMI in MODULE CONFIGURATION -- FUSION MILAN & MKZ article.

25 Page 25 of 314 Front Controls Interface Module (FCIM) - Fusion, Milan Fig 13: Identifying Front Controls Interface Module Components - Fusion, Milan Courtesy of FORD MOTOR CO. ITEM DESCRIPTION Item Part Number Description 1 - Instrument panel center finish panel 3 W S Front Controls Interface Module (FCIM) screws (12 required) FCIM Removal And Installation 1. Remove the instrument panel center finish panel. For additional information, refer to INSTRUMENT PANEL & CONSOLE -- FUSION, MILAN & MKZ article. 2. Remove the 12 screws and the FCIM. 3. To install, reverse the removal procedure. Front Display Interface Module (FDIM) - Fusion, Milan

26 Page 26 of 314 NOTE: Without navigation shown in illustration, with navigation similar. Fig 14: Identifying Front Display Interface Module (FDIM) Components - Fusion, Milan Courtesy of FORD MOTOR CO. ITEM DESCRIPTION Item Part Number Description 1 W S Front Display Interface Module (FDIM) screws (4 required) 2 10D885/10E899 FDIM (without navigation/with navigation) 3 - FDIM electrical connector (part of 14401) Removal And Installation NOTE: Vehicles without navigation require Programmable Module Installation (PMI) when a new module is being installed. For vehicles without navigation, the Front Display Interface Module (FDIM) is not a stand-alone module.

27 Page 27 of For vehicles without navigation, upload the FDIM configuration information to the scan tool. For additional information, refer to PMI in MODULE CONFIGURATION -- FUSION MILAN & MKZ article. 2. Remove the instrument panel center finish panel. For additional information, refer to INSTRUMENT PANEL & CONSOLE -- FUSION, MILAN & MKZ article. NOTE: For vehicles with navigation, make sure not to bend the video cable when removing the FDIM. 3. Remove the 4 screws and the FDIM. 1. Disconnect the electrical connectors. 4. To install, reverse the removal procedure. 1. For vehicles without navigation, download the configuration information to the FDIM. For additional information, refer to PMI in MODULE CONFIGURATION -- FUSION MILAN & MKZ article. Global Positioning System Module (GPSM) - Fusion, Milan NOTE: Steering wheel shown in illustration removed for clarity only.

28 Page 28 of 314 Fig 15: Identifying Global Positioning System Module (GPSM) Components - Fusion, Milan Courtesy of FORD MOTOR CO. ITEM DESCRIPTION Item Part Number Description 1 - Global Positioning System Module (GPSM) electrical connector 2 10E893 GPSM Removal And Installation 1. Remove the Instrument Panel Cluster (IPC). For additional information, refer to INSTRUMENTATION, MESSAGE CENTER & WARNING CHIMES -- FUSION, MILAN & MKZ article. 2. Release the clips and remove the Global Positioning System Module (GPSM). 1. Disconnect the electrical connector. 3. To install, reverse the removal procedure.

29 Page 29 of 314 Speaker - Door NOTE: Fusion and Milan shown in illustration. NOTE: Front door shown in illustration, rear door similar. Fig 16: Identifying Speaker Components - Door Courtesy of FORD MOTOR CO. ITEM DESCRIPTION Item Part Number Description 1 - Sail panel 2 - Front door tweeter speaker electrical connector (part of 18808) Door speaker 4 - Door speaker screws (4 required) 5 - Door speaker electrical connectors (part of 14630/14631)

30 Page 30 of 314 Removal And Installation All speakers 1. Remove the door trim panel. For additional information, refer to INTERIOR TRIM & ORNAMENTATION -- FUSION, MILAN & MKZ article. Front door tweeter speaker (Fusion and Milan) 2. Remove the sail panel. 1. Disconnect the electrical connector. 3. Remove the 2 screws and the front door tweeter speaker from the sail panel. Fig 17: Locating Front Door Tweeter Speaker Screws Courtesy of FORD MOTOR CO. Front door tweeter speaker (MKZ) 4. Remove the 2 nuts and the front door tweeter speaker from the door trim panel.

31 Page 31 of 314 Fig 18: Locating Front Door Tweeter Speaker Nuts Courtesy of FORD MOTOR CO. Front or rear door speaker 5. Remove the 4 screws and the door speaker. 1. Disconnect the electrical connectors. All speakers 6. To install, reverse the removal procedure. Speaker - Instrument Panel NOTE: Vehicle without THX shown in illustration, vehicles with THX similar.

32 Page 32 of 314 Fig 19: Identifying Speaker Components - Instrument Panel Courtesy of FORD MOTOR CO. ITEM DESCRIPTION Item Part Number Description Instrument panel speaker cover 2 W S Instrument panel speaker screws (Vehicles without THX - 2 required, THX - 3 required) /18808 Instrument panel speaker (Sony /THX ) 4 - Instrument panel speaker electrical connector (part of 14401) Removal And Installation NOTE: For THX sound, pry the speaker cover at the front, then lift. 1. Using a suitable tool such as a trim removal tool, remove the instrument panel speaker cover.

33 Page 33 of Remove the screws (2 for vehicles without THX sound, 3 for THX sound) and the instrument panel speaker. 1. Disconnect the electrical connector. 3. To install, reverse the removal procedure. Speaker - Parcel Shelf Fig 20: Identifying Speaker Components - Parcel Shelf Courtesy of FORD MOTOR CO. ITEM DESCRIPTION Item Part Number Description 1 - Parcel shelf speaker screws (3 required) Parcel shelf speaker 3 - Parcel shelf speaker electrical connector (part of 14A005) Removal And Installation

34 Page 34 of Remove the parcel shelf. For additional information, refer to INTERIOR TRIM & ORNAMENTATION -- FUSION, MILAN & MKZ article. 2. Remove the 3 screws and the parcel shelf speaker. 1. Disconnect the electrical connector. 3. To install, reverse the removal procedure. Speaker - Quarter Panel Fig 21: Identifying Speaker Components - Quarter Panel Courtesy of FORD MOTOR CO. ITEM DESCRIPTION Item Part Number Description 1 W Quarter panel speaker screws (4 required) Quarter panel speaker 3 - Quarter panel speaker electrical connector (part of 14A005) 4 W Quarter panel speaker mounting bracket screws (3 required) Removal And Installation

35 Page 35 of Remove the quarter trim panel. For additional information, refer to INTERIOR TRIM & ORNAMENTATION -- FUSION, MILAN & MKZ article. 2. Remove the 4 screws and the quarter panel speaker. 1. Disconnect the electrical connector. 3. To install, reverse the removal procedure. Steering Wheel Controls Fusion, Milan NOTE: Fusion shown in illustration, Milan similar. Fig 22: Identifying Steering Wheel Controls Components - Fusion, Milan Courtesy of FORD MOTOR CO. ITEM DESCRIPTION Item Part Number Description 1 9C888 Steering wheel controls

36 Page 36 of Steering wheel controls electrical connector (part of 14A411) Removal And Installation MKZ 1. Remove the driver air bag module. For additional information, refer to SUPPLEMENTAL RESTRAINT SYSTEM -- FUSION, MILAN & MKZ article. 2. Remove the 4 screws and the steering wheel controls bezel. All vehicles 3. Remove the steering wheel controls by pulling the switch toward the rear of the vehicle. 1. Disconnect the electrical connector. 4. Remove the steering wheel controls bezel, if equipped. 5. To install, reverse the removal procedure. Speaker - Subwoofer NOTE: RH side shown in illustration, LH side similar.

37 Page 37 of 314 Fig 23: Identifying Speaker Components - Subwoofer Courtesy of FORD MOTOR CO. ITEM DESCRIPTION Item Part Number Description 1 - Subwoofer speaker screws (4 required) Subwoofer speaker 3 - Subwoofer speaker electrical connector (part of 14A005) Removal And Installation 1. Remove the parcel shelf. For additional information, refer to INTERIOR TRIM & ORNAMENTATION -- FUSION, MILAN & MKZ article. 2. Remove the 4 screws and the subwoofer speaker. 1. Disconnect the electrical connector.

38 Page 38 of To install, reverse the removal procedure. Accessory Protocol Interface Module (APIM) NOTE: Fusion, Milan shown in illustration; MKZ similar. Fig 24: Identifying Accessory Protocol Interface Module Components Courtesy of FORD MOTOR CO. ITEM DESCRIPTION Item Part Number Description 1 - Floor console rear trim panel (part of 045A36) 2 W S Accessory Protocol Interface Module (APIM) screws (2 required (Fusion, Milan), 4 required (MKZ)) 3 14D212 APIM 4 14D202 Universal Serial Bus (USB) cable 5 - APIM electrical connector (part of 14B079)

39 Page 39 of 314 Removal And Installation NOTE: It is necessary to record the current Accessory Protocol Interface Module (APIM) software and hardware level when a new APIM is being installed to make sure that the new component is the same version as the component being replaced. 1. Retrieve and record the current APIM software and hardware level. For additional information, Accessory Protocol Interface Module (APIM) Software Level Check in this service information. 2. Remove the floor console rear trim panel by pulling out at the bottom to disengage the clips then rotating the bottom of the panel out to release the upper retaining tabs. NOTE: For Fusion and Milan, the APIM is removed as an assembly with the bracket. 3. Remove the 2 screws (Fusion, Milan) or 4 screws (MKZ) and the APIM. 1. Disconnect the APIM electrical connector. 2. Disconnect the Universal Serial Bus (USB) cable. 4. To install, reverse the removal procedure. If a new APIM is being installed, program the APIM to the correct software level. For additional information, refer to Accessory Protocol Interface Module (APIM) Programming in MODULE CONFIGURATION -- FUSION MILAN & MKZ article. Universal Serial Bus (USB) Cable And Port NOTE: Fusion, Milan shown in illustration, MKZ similar.

40 Page 40 of 314 Fig 25: Identifying Universal Serial Bus (USB) Cable And Port Components Courtesy of FORD MOTOR CO. ITEM DESCRIPTION Item Part Number Description 1 - Floor console rear trim panel (part of 045A36) 2 - Universal Serial Bus (USB) cable and port-to-bezel connector (part of 14D202) 3 14D202 USB cable and port

41 Page 41 of 314 Removal And Installation 1. Remove the floor console. For additional information, refer to INSTRUMENT PANEL & CONSOLE -- FUSION, MILAN & MKZ article. 2. Disconnect the Universal Serial Bus (USB) cable and port-to-bezel connector. 3. Remove the floor console rear trim panel by pulling straight back to disengage the clips. NOTE: Be careful not to flex the floor console RH side panel too much, or damage to the floor console may occur. Video Cable 4. Remove the USB cable and port. 1. Disconnect the USB cable and port-to-accessory Protocol Interface Module (APIM) electrical connector. 2. Carefully flex the floor console RH side panel and remove the USB cable and port. 5. To install, reverse the removal procedure. Fig 26: Identifying Video Cable Courtesy of FORD MOTOR CO.

42 Page 42 of 314 ITEM DESCRIPTION Item Part Number Description 1 10E929 Video cable Removal And Installation 1. Remove the Audio Control Module (ACM). For additional information, REFER to AUDIO CONTROL MODULE (ACM) - FUSION, MILAN or AUDIO CONTROL MODULE (ACM) - MKZ in this service information. 2. Remove the video cable. 3. To install, reverse the removal procedure. Secure the video cable using tape or zip-ties, as necessary. Microphone Fig 27: Identifying Microphone Courtesy of FORD MOTOR CO. ITEM DESCRIPTION Item Part Number Description

43 Page 43 of 314 Removal 1 19A391 Microphone NOTE: If the microphone is removed from the headliner, a new microphone must be installed. 1. Using a suitable tool, (such as a thin small flat head screwdriver) twist and pry the microphone bezel from the headliner metal mounting bracket. 2. Remove the microphone from the headliner by grasping the microphone pigtail. Disconnect the microphone electrical connector. Installation 1. Reconnect the microphone electrical connector. 2. Wrap the connection with anti-rattle tape. 3. Feed the microphone pigtail into the headliner through the microphone hole. 1. Verify the microphone pigtail points towards the front of the vehicle. 4. Snap the microphone into the headliner mounting bracket. Verify the mounting bracket and microphone are snug to the headliner.

44 Page 44 of 314 Subwoofer Amplifier Fig 28: Subwoofer Amplifier Replacement Components With Torque Specifications Courtesy of FORD MOTOR CO. ITEM DESCRIPTION Item Part Number Description 1 W Subwoofer amplifier screws (3 required) 2 - Subwoofer amplifier electrical connectors (part of 14A005) 3 18B849 Subwoofer amplifier 4 N RH luggage compartment trim panel pushpins (4 required) RH luggage compartment trim panel Removal And Installation NOTE: Make sure the key is in the OFF position.

45 Page 45 of Remove the 4 pushpins and the RH luggage compartment trim panel. 2. Disconnect the subwoofer amplifier electrical connectors. 3. Remove the 3 screws and the subwoofer amplifier. 1. To install, tighten to 5 Nm (44 lb-in). 4. To install, reverse the removal procedure. DIAGNOSIS AND TESTING Information And Entertainment System SPECIAL TOOL(S) Fluke 77-IV Digital Multimeter FLU77-4 or equivalent Vehicle Communication Module (VCM) and Integrated Diagnostic System (IDS) software with appropriate hardware, or equivalent scan tool Flex Probe Kit NUD105-R025D or equivalent Multi-Media Interface Tester Universal Serial Bus (USB) Male-A To Male-A Cable CCMUSB2-AM-AM-10

46 Page 46 of 314 Principles Of Operation NOTE: The Smart Junction Box (SJB) is also known as the Generic Electronic Module (GEM). Audio Control Module (ACM) The Audio Control Module (ACM) can be operated with the key in RUN or ACC. The accessory delay feature allows the audio system to be operated for a preset period of time after the key is turned off and a front door has not been opened. The ACM sends AC voltage audio signals to the speakers or to the amplifiers, depending on vehicle configuration. The ACM can produce its own DTCs, which can be communicated to the scan tool through the Medium Speed Controller Area Network (MS-CAN). Front Controls Interface Module (FCIM) The Front Controls Interface Module (FCIM) acts as a customer interface with the audio system and the climate control system. When a switch is pressed, a message is broadcast over the MS- CAN. When a climate control switch is pressed, the HVAC module sends a message back to the FCIM to illuminate the correct switches to indicate the status of the climate control system. Front Display Interface Module (FDIM) For vehicles without navigation, the Front Display Interface Module (FDIM) is a stand-alone module. It receives messages for all of its displays, which include: Audio information Climate control fan speed and temperature setting Outside air temperature Compass heading For vehicles with navigation, the FDIM is hardwired to the ACM. When the touchscreen is pressed, a signal is sent to the ACM, which acts on the signal either by changing the audio setting or by broadcasting a message via the MS-CAN to the module controlling the function that was selected. The audio system, navigation, and climate control video feed to the FDIM is provided by the ACM. If equipped with a rear view camera, the video feed for the camera is provided directly by the rear view camera. Satellite Audio

47 Page 47 of 314 The satellite radio antenna receives digital audio signals and sends them to the ACM through the satellite radio antenna cable. Antenna - Fusion, Milan The antenna receives AM/FM radio waves, and satellite radio signals (if equipped with satellite radio). All audio signals are sent to the ACM through the antenna cables. Sony Sound For vehicles with the Sony sound system, audio signals are sent from the ACM to the audio Digital Signal Processing (DSP) module, which processes the audio signals and sends them to all of the speakers. The audio DSP module uses internal software to produce an optimal sound environment. The audio DSP module communicates on the MS-CAN. Customer preference settings such as fade and balance are broadcast to the audio DSP module by the ACM. THX Sound For vehicles with the THX sound system, the audio DSP module provides theatre quality sound in the vehicle. Audio signals are sent from the ACM to the audio DSP module, which processes the audio signals and sends them to all of the speakers. An enable detection circuit is utilized for the amplifier (internal to the audio DSP module). The circuit turns the amplifier on. The audio DSP module communicates on the MS-CAN. Customer preference settings such as fade and balance are broadcast to the audio DSP module by the ACM. Navigation System The vehicle navigation system guides the user to a pre-entered destination. No navigation map DVD is needed, as the map guidance information is stored in the ACM hard-drive. The ACM calculates route information based on Global Positioning System (GPS) data. The ACM also uses vehicle speed and transmission gear selected signals received through the MS-CAN to detect vehicle speed and direction, resulting in more accurate navigation tracking. The navigation display is shown on the FDIM. Either the FDIM touchscreen or the buttons on the FCIM can be used to interact with the navigation system. The compass heading is derived from the GPS antenna signal. There are no serviceable parts for the compass. A voice recognition system allows the user to interface with the system without using the touchscreen. A microphone provides the voice recognition input. The microphone is shared with the SYNC system. Jukebox Feature The navigation ACM contains a 10 gigabyte on-board hard drive that is capable of storing music ripped (recorded) from a music disc. The music can be loaded into the jukebox by inserting a disc (in the correct format) and following the on-screen instructions to load the music into the ACM. The jukebox cannot rip MP3 discs. SYNC System

48 Page 48 of 314 The SYNC system allows interaction with several types of customer devices, including mobile phones and media devices. The APIM contains an on-board Bluetooth chipset, which enables certain wireless devices to interact with the system. The APIM consists of 2 internal modules: the Consumer Interface Processor (CIP) and the Vehicle Interface Processor (VIP). The modules are not replaceable individually, but can be flashed independently, if required. The CIP interfaces with all of the inputs to the APIM. The CIP contains an analog-to-digital-toanalog converter, as well as the Bluetooth chipset. Any consumer-available application upgrades that are available are loaded directly to the CIP through the USB port. The VIP provides an interface between the CIP and the vehicle. The main functions of the VIP are controlling the APIM power management and translating both inbound and outbound signals over the CAN. The APIM can receive inputs from the following audio sources: USB port Audio input jack Bluetooth The USB port can be used for connecting a media device (such as an ipod ) with the device's available cable, or for directly plugging in a portable mass storage device (such as a "thumb drive"). When playing media files stored on a mass storage device, the SYNC system only plays files that do not have Digital Rights Management (DRM) protection. The USB port can also be used for uploading vehicle application upgrades. The USB port is powered by the APIM, so no external power source is needed to power a device plugged into the USB port if the device supports this feature. The audio input jack can be used for connecting a media device (such as an ipod ) utilizing a 1/8-inch audio jack. When a device is connected through the audio input jack, only the speaker volume can be controlled by the ACM. All other functions (such as seek, fast forward, pause, etc.) must be carried out on the device itself. The Bluetooth interface can accommodate both Bluetooth-enabled mobile phones and Bluetoothenabled media devices. Any Bluetooth device used with the SYNC system must first be paired with the system before it is operational. Bluetooth is a secure, short-range radio frequency that allows devices to communicate wirelessly through radio waves. The operating range of a Bluetooth signal is a maximum of 32 feet. Only one Bluetooth phone and one Bluetooth media device can be connected to the system at any one time. If an additional device of either type is paired with the system and made active, the APIM will disconnect any active connection and establish a connection with the new device. It is important to understand that not all mobile phones will have the same level of features when interacting with the SYNC system. In addition to audio information, metadata may also be sent to the APIM from a device plugged into the USB port. Metadata consists of such information as artist, album title, song title, and

49 Page 49 of 314 genre. The metadata is used by the APIM to create indexes that can be used to sort for particular music, based on customer preference. Not all USB devices can send metadata to the APIM; also, no metadata is transferred when a device is connected through the audio input jack. When a new media device is connected to the SYNC system, the APIM automatically indexes the information. This may take several minutes (depending on the amount of data on the device), and is considered normal operation. When a device that was previously connected to the SYNC system is reconnected, the APIM updates the index (rather than creating a new one), which reduces the amount of time needed to create the index. The APIM receives both stereo and mono sound inputs, and can also transmit both stereo and mono sound. The mono function is used to receive the microphone input, and to send sound to the ACM for voice prompts, the Text-To-Speech (TTS) feature, ring tones, and any audio received through a connected mobile phone. The TTS feature speaks information so that it does not have to be read from the display. The APIM communicates on the MS-CAN and High Speed Controller Area Network (HS-CAN). Communication with the scan tool is established through the HS-CAN. Global Positioning System Module (GPSM) The Global Positioning System Module (GPSM) provides vehicle location for real-time traffic reports and re-routing, and for identifying vehicle location in the event of a collision. The vehicle location information is broadcast to the APIM over the MS-CAN. The GPSM is part of the SYNC system and is only present for vehicles without navigation. Voice Recognition For Vehicles With Navigation And The SYNC System When the audio system enters voice recognition mode, the ACM initially controls the voice recognition feature. The microphone is wired directly to the APIM, which relays the microphone input to the ACM through dedicated wiring. If the first command spoken is part of the ACM voice recognition set, the ACM retains control of the voice recognition and takes the appropriate action (s). If the first command spoken is part of the APIM voice recognition set, the ACM shuts off its own voice recognition and broadcasts a Controller Area Network (CAN) message to the APIM, transferring the voice recognition to the SYNC system and providing the voice command that was spoken. The ACM controls the voice engine for the base audio, navigation, and climate control systems. The APIM controls the voice engine for the SYNC system (USB port, audio input jack, Bluetooth). Steering Wheel Controls The steering wheel controls consist of a series of resistors. Each steering wheel control switch function corresponds with a specific resistance value within the switch. When a switch is pressed, the ACM (or the APIM) monitors the change in reference voltage to determine the requested function. Noise Suppression Equipment The radio frequency suppression equipment reduces interference transmitted through the speakers by the engine ignition and electrical systems. When installing any new radio suppression equipment components, make sure that a good contact is made at all connections. Audio Signals

50 Page 50 of 314 Audio signal flow varies greatly depending on vehicle content. Stereo signals contain left and right channel information, and are used for most audio signals. A mono signal is used for the microphone input to the APIM. The mono signal is also used for the voice prompts, the TTS feature, ring tones, and any audio received through a connected mobile phone. These audio signals are output from the APIM to the ACM. The mono and stereo outputs from the APIM utilize separate circuits. A digital signal is used to transmit data from a media device connected through the USB port to the APIM. The APIM then converts the signal to analog and relays the signal to the ACM. A wireless signal is used to broadcast audio signals from a Bluetooth device to the APIM. As with a digital signal sent through the USB port, the APIM converts the wireless audio signal to analog and relays it to the ACM. Network Communication The following audio system components communicate via the MS-CAN: ACM Navigation ACM Audio DSP module (Sony sound) Audio DSP module (THX sound) FCIM FDIM (vehicles without navigation) APIM GPSM There are numerous messages internal to the audio system. The functions of these messages include (but are not limited to): Changing the audio source Changing equalizer settings Updating the FDIM display Dialing phone numbers from the FCIM (if equipped with the SYNC system) In addition, the following messages are utilized by the audio system in conjunction with systems outside of the audio system: AUDIO SYSTEM Message Transmitting Module Receiving Module(s) Audio System Function

51 Page 51 of 314 Accelerometer and Yaw Sensor Data Instrument Panel Cluster (IPC) GPSM Provides vehicle yaw rate to the GPSM for use in vehicle tracking. Accessory Delay Status SJB ACM APIM FCIM FDIM When active, this signal allows the audio component to be operated after the vehicle is shut off. Average Fuel Economy Data Belt-Minder Status Climate Control Data (Hybrid only) Compass Display Status IPC ACM Provides average fuel economy data to the ACM. IPC ACM When this signal is active, the speaker output is reduced to allow the Belt-Minder tone to be more easily heard. This message only applies to vehicles with MyKey that have this feature currently enabled. HVAC module ACM Provides the outside air temperature to the ACM. IPC FDIM Indicates the compass heading or mode (calibration, zone). This message only applies to vehicles without navigation. ecall Notification Restraints Control Module (RCM) APIM Provides the ecall status to the APIM. This message is also used to confirm that the APIM and RCM are both configured for the ecall feature. ecall Status APIM RCM Provides the ecall status to the RCM. This message is also used to confirm that the APIM and RCM are both configured for the ecall feature. English/Metric Mode IPC ACM Indicates whether English or metric units is currently selected. FCIM Button Press Data FCIM ACM APIM Audio DSP module IPC Indicates when a button is pressed on the FCIM so the audio system can make the desired setting change. Fuel Level (Instant) Historical Fuel Economy (Hybrid only) IPC APIM Provides the instant fuel level to the APIM. IPC ACM Provides the historical fuel economy data to the ACM for display on the FDIM. This message only applies to vehicles with navigation. HVAC Button Status (from ACM) ACM HVAC module Indicates when a climate control setting is changed using the FDIM touchscreen (which is hardwired to the ACM) so the HVAC module can make the desired setting changes. This message only applies to vehicles with navigation.