Getting Started. Remote Control Air Massage Foot/Calf Robotic Massage Backrest Robotic Massage

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2 Getting Started 1) Verify that the chair has not been used for more than three consecutive cycles. If it has, power off the chair for 30 minutes to allow the chair to cool down. NOTE: If you run the chair continuously for more than three massage cycles, it may shut down to protect the chair from overheating. This is a safety feature. 2) Power off the chair, wait a few seconds, then power it back on. 3) Verify that the power switch lights, which confirms that the chair is receiving power. If the switch does not light, see Power for further instructions. 4) Select the issue that best describes the problem: Remote Control Air Massage Foot/Calf Robotic Massage Backrest Robotic Massage Backrest Recline Foot/Calf Position

3 Remote Control (error code 90) Screen is blank or display is abnormal. Text displays normally but the selected function doesn t work. 1) Make sure the remote is securely plugged into the chair. 2) Replace the remote. IMPORTANT: This requires a software update; send the appropriate software update kit with the remote. 3) If the problem remains, replace update kit with the PCB. Refer to that function elsewhere in this table.

4 Backrest Robotic Massage (error codes E0, E4, and E5) Air Massage The backrest is not massaging properly. No air massage is working (backrest, seat, arms, or foot/calf). The shoulder massage is 1) Replace the massage mechanism, power cable, and data cable. 2) If the problem remains, replace update kit with the PCB. If the serial number is below J3215, also send a remote. Replace the air pump. 1) If the left-side shoulder massage is not working, replace air valve

5 Air Massage (cont.) not working. kit #2 and #3. 2) If the right-side shoulder massage is not working, replace air valve kit #1. The front arm massage is not working. The rear arm massage is not working. 1) If the left-side front arm massage is not working, replace air valve kit #2 and #3. 2) If the right-side front arm massage is working, replace air valve kit #2. 1) If the left-side rear arm massage is not working, replace air valve kit #2 and #3. 2) If the right-side rear arm massage is working, replace air

6 Air Massage (cont.) The lower back air massage is not working (either side) The seat massage is not working. The hip massage is not working. valve kit #2. Replace air valve kit #1. Replace air valve kit #2 and #3. 1) If the left-side hip massage is not working, replace air valve kit #2. 2) If the right-side hip massage is not working, replace air valve kit #2 and #3. The foot air massage is Replace air valve kit #2.

7 Backrest Recline (error code E1) Foot/Calf Robotic Massage (error code E6, E7, E8) not working. The backrest will not recline or incline. The foot/calf massager rollers are not massaging. 1) Replace the backrest actuator. 2) If the problem remains, replace update kit with the PCB. If the serial number is below J3215, also send a remote. 1) Replace the foot/calf massager. 2) If the problem remains, replace update kit with the PCB. If the

8 Foot/Calf Position The foot/calf massager will not raise/lower. (error code E2) The foot/calf massager will not extend or retract (error code E3) serial number is below J3215, also send a remote. 1) Replace the footrest actuator. 2) If the problem remains, replace update kit with the PCB. If the serial number is below J3215, also send a remote. 1) Raise or lower the foot/calf massager slightly (this resets the internal controls). 2) If the problem remains, replace the foot/calf massager.

9 3) If the problem remains, replace update kit with the PCB. If the serial number is below J3215, also send a remote.

10 Power 1) Check the power cord. Make sure the power cord connection to the chair s power panel on the rear of the chair is secure and that the power cord is not damaged. If the cord is damaged, replace it. 3) Check the wall outlet. Plug a known working device into the outlet. If the device doesn t work, the outlet is likely defective. Plug the chair into a working outlet. 3) Replace send the appropriate software update kit with the PCB. If the serial number is below J3215, also send a remote