FOR BUSINESS. Customer Service
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1 FOR BUSINESS Customer Service Deliveree Thailand 555/62-63 SSP Tower 1, 22FL Sukhumvit Soi 63 (Ekamai), Khlong Tan Nuea Wattana, Bangkok Thailand V THAILAND 2017
2 ABOUT US Deliveree is a full service logistics marketplace powered by sophisticated mobile and web app technology that allows your business to book and manage ground transportation of goods, cargo, merchandise, and almost anything else. Our marketplace connects businesses to drivers with a wide range of vehicles who provide safe, reliable, and affordable transport anywhere in Bangkok and select areas beyond. OUR GROWING TEAM IN THAILAND GROUP CEO Tom Kim Tom manages Deliveree s regional business with over 160 staff and 11,000 vehicles across Indonesia, Thailand, Philippines and Vietnam. COUNTRY DIRECTOR June Rueangkirianya June manages Deliveree s Demand and Operations Team in Thailand with responsibility for business development efforts and fleet and operations management. HEAD OF SERVICE Kenny Seangkhak Kenny manages busy Customer Service Center in Thailand which serves large volume of customer contacts daily. 1 WE ARE WORKING hard TO BRING YOU MORE VEHICLE SELECTIONS, SERVICE OPTIONS, AND LOCATIONS IN 2017 IN THAILAND SINCE 2015 We are a Thai company fully licensed by Deliveree Group and supported by a strong team of international and local managers with regional logistics and transportation experience. 2
3 how it works our advantages 1 INSTALL Booking with Deliveree is easy. Download our mobile app from the Google or Apple stores or try our web app. 2 LOCATIONS Enter your pickup and destination locations. Check out the number of available vehicles near your pickup. Add up to 10 destinations per booking! TIMING OPTION ASAP or schedule up to four weeks in advance. QUICK MATCHING Within minutes, our app matches your booking with an available vehicle and driver. 3 VEHICLE AND SERVICES Select the right vehicle for the items you want moved. Then select your timing preference ranging from ASAP to 4 weeks in advance. 4 MATCH Our app matches you with a driver within minutes and provides you with contact details. If your booking is ASAP, your driver will arrive as quickly as possible. If your booking is scheduled, he ll arrive on time. EXTRA SERVICES Select extra services such as Added Destinations, Special Help by Driver, and Extra Helpers. TrANSPARENT PricinG Before you confirm, our app provides clear and itemized price. ANDROID APP ON Download on the See it on the 5 6 TRACK Once your items are loaded and your delivery is in progress, you can track your driver s location and ETA in our app. Chat with our CS for assistance anytime. COMPLETION Once your items arrive at their destination, you ll receive a digital signature from your receiver. If there are multiple destinations, you ll receive one for each receiver. FULL TrACKING Track your driver s precise location and ETA at all times from our convenient mobile or web app. LIVE CHAT Contact your driver directly or our Customer Service for assistance 7 days a week. 3 WE also have a driver favorite and ban feature 4
4 OUR SERVICES Our wide range of vehicles offer affordable flexibility by allowing you to select the right size vehicle to match your cargo for each delivery. ECO CAR MOTORCYCLE L: m 3 L: L: m3 L: m3 Max 1,000 kg Max 100 kg Max 30 kg BOX TRUCK 150 L:L: m33 5 PICKUP TRUCK Max 1,500 kg meet OUR DRIVERS 6 WHEEL TRUCK L:L: m3 7m Max 4,000 kg 6
5 STANDARD PRICING STANDARD FARE FULL DAY DESCRIPTION CLASS Motorcycle FIRST 3 KM KM +10 /km AFTERWARDS +8 /km You can also book any of our vehicles for a Full Day at a fixed price. Enjoy a 9 hour day with unlimited distance and destinations within our Standard Service Area (see our website for a map). Eco Car Pickup Truck Box Truck /km +16 /km. +21 /km +11 /km +14 /km +15 /km Fixed price is inclusive of your driver s time, labor, vehicle, and fuel for 9 hours. Overtime, added helpers, parking, and tolls are extra. Don t forget to allocate time within the Full Day for your driver to take a break for meal. 6-Wheel Truck 2, /km +18 /km FULL DAY PRICING SERVICE Extra Space extra services 2W & 4W VEhicle Eco Car 75 6W VEhicle 200 DETAILS Full Day Price ECO CAR PICKUP TRUCK BOX TRUCK 6-Wheel Truck 1,350 1,800 2,200 4,750 Extra Destinations (Per Destination After First) Special Help by Driver Motorcycle 25 Eco Car 50 Pickup Truck, Box Truck 50 Eco Car 100 Pickup Truck, Box Truck Overtime Special Help By Driver 150 /Hour 200 /Hour 200 /Hour Free Free Free 200 /Hour Free Extra Helper NA Extra Helper Pickup Truck, Box Truck Handcart Rental Box Truck 10 Free Some features are not available with Full Day such as driving outside of service area, photos & digital signatures at destinations, and business services such as COD/POD. Document Processing Motorcycle 40 NA 7 8
6 BUSINESS PROGRAM FEATURES DETAILS EASY ENROLLMENT Fast enrollment on our website BUSINESS HOTLINE Chat, call, Business Hotline 7 AM to 9 PM Daily Or contact us directly 7 am to 9 pm daily Prepay with Credit Balance Available Postpay with Invoicing Destinations Available Up to 10 per Booking PoSTPAYMENT Monthly payment Payments via bank transfer / check Monthly account statements PREPAYMENTS Max credit balance of 100,000 baht Payments via bank transfer / check Monthly account statements Cash on Delivery Proof of Delivery Return (COD & POD) Mon-Sun Cash Guaranteed 100% by Deliveree Location baht Per Location Location baht Per Location COD / POD RETURNS Available Mon - Sun COD/POD together is one charge All cash guaranteed 100% Turn around within 3 business days WARRANTy Max claim coverage for each booking Transparent claims process Fast settlement payments Underwritten by global insurer Warranty Up to 500,000 baht Outside Service Area Available DRIVER PREFERENCES ADDITIONAL BENEFITS Business Web Dashboard Multiple Users, Contact Import & Management, Customized Reports Favorite your drivers to request them for future bookings Ban your drivers to block them from future bookings Business web dashboard Referral bonus program Periodic program bonuses 9 10
FOR BUSINESS. Customer Service
FOR BUSINESS Customer Service 02-105-4400 Deliveree Thailand 555/62-63 SSP Tower 1, 22FL Sukhumvit Soi 63 (Ekamai), Khlong Tan Nuea Wattana, Bangkok 10110 Thailand business.th@deliveree.com V.251218 www.deliveree.com
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