FOR BUSINESS. Customer Service

Transcription

1 FOR BUSINESS Customer Service Deliveree Thailand 555/62-63 SSP Tower 1, 22FL Sukhumvit Soi 63 (Ekamai), Khlong Tan Nuea Wattana, Bangkok Thailand V THAILAND 2019

2 ABOUT US Deliveree is a full service logistics marketplace powered by sophisticated mobile and web app technology that allows your business to book and manage ground transportation of goods, cargo, merchandise, and almost anything else. Our marketplace connects businesses to drivers with a wide range of vehicles who provide safe, reliable, and affordable transport anywhere in Bangkok and select areas beyond. OUR GROWING TEAM IN THAILAND GROUP CEO Tom Kim Tom manages Deliveree s regional business with over 200 staff and 15,000 vehicles across Indonesia, Thailand, Philippines and Vietnam. GROUP COO Paulo Bengson Paulo oversees regional operations of Deliveree Group with a focus on rapid expansion of fleet and operational excellence. COUNTRY DIRECTOR June Rueangkirianya June manages Deliveree s team in Thailand with responsibility for service and business development efforts to serve local and international businesses. 1 WE ARE WORKING hard TO BRING YOU MORE VEHICLE SELECTIONS, SERVICE OPTIONS, AND LOCATIONS IN 2018 IN THAILAND SINCE 2015 We are a Thai company fully licensed by Deliveree Group and supported by a strong team of international and local managers with regional logistics and transportation experience. 2

3 how it works our advantages 1 INSTALL Booking with Deliveree is easy. Download our mobile app from the Google or Apple stores or try our web app. 2 LOCATIONS Enter your pickup and destination locations. Check out the number of available vehicles near your pickup. Add up to 10 destinations per booking! TIMING OPTION Immediate or schedule up to four weeks in advance. QUICK MATCHING Within minutes, our app matches your booking with an available vehicle and driver. 3 VEHICLE AND SERVICES Select the right vehicle for the items you want moved. Then select your timing preference ranging from Immediate to 4 weeks in advance. 4 MATCH Our app matches you with a driver within minutes and provides you with contact details. If your booking is Immediate, your driver will arrive as quickly as possible. If your booking is scheduled, he ll arrive on time. EXTRA SERVICES Select extra services such as Added Destinations, Special Help by Driver, and Extra Helpers. TrANSPARENT PricinG Before you confirm, our app provides clear and itemized price. ANDROID APP ON Download on the See it on the 5 6 TRACK Once your items are loaded and your delivery is in progress, you can track your driver s location and ETA in our app. Chat with our CS for assistance anytime. COMPLETION Once your items arrive at their destination, you ll receive a digital signature from your receiver. If there are multiple destinations, you ll receive one for each receiver. FULL TrACKING Track your driver s precise location and ETA at all times from our convenient mobile or web app. LIVE CHAT Contact your driver directly or our Customer Service for assistance 7 days a week. 3 WE also have a driver favorite and ban feature 4

4 OUR SERVICES Our wide range of vehicles offer affordable flexibility by allowing you to select the right size vehicle to match your cargo for each delivery. ECO CAR MOTORCYCLE L: W: H: m 3 L: 100 W: 90 H: m3 L: 190 W: 170 H: m3 Max 30 kg Max 100 kg Max 1,000 kg BOX TRUCK CHILLED TRUCK 6-WHEEL TRUCK L: W: H: m 4 3m 3 L: W: H: mm Max 1,000 kg Max 4,000 kg L: W: H: mm Max 1,500 kg 5 L: W: H: PICKUP TRUCK meet OUR DRIVERS 6

5 STANDARD PRICING STANDARD FARE FULL DAY DESCRIPTION CLASS Motorcycle BASE FARE KM +8 /km AFTERWARDS +8 /km You can also book any of our vehicles for a Full Day at a fixed price. Enjoy a 9 hour day with unlimited distance and destinations within our Standard Service Area (see our website for a map). Eco Car /km +11 /km Pickup Truck /km. +14 /km Box Truck /km +15 /km Chilled Truck 1, /km +16 /km Fixed price is inclusive of your driver s time, labor, vehicle, and fuel for 9 hours. Overtime, added helpers, parking, and tolls are extra. Don t forget to allocate time within the Full Day for your driver to take a break for meal. 6-Wheel Truck 2,000 extra services +25 /km +18 /km FULL DAY PRICING SERVICE MOtorbike Eco Car & 4-W Trucks 6-W TRUCK DETAILS MOTORBIKE ECO CAR PICKUP TRUCK BOX TRUCK Chilled Truck 6-Wheel Truck Eco Car 100 Extra Help by Driver Trucks 150 Full Day Price 950 1,350 1,800 2,200 2,500 4,750 Extra Helper (Per Person) (only for trucks) Overtime 100 /Hour 100 /Hour 150 /Hour 150 /Hour 150 /Hour 200 /Hour Extra Destinations (Per Destination After First) Special Help By Driver - Handcart Rental - (only for box & chilled trucks) Extra Helper Extra Space - 30 (only for eco car) 200 Document Processing Some features are not available with Full Day service. Please check our website for more information. 7 8

6 BUSINESS PROGRAM FEATURES Business Hotline DETAILS 7 AM to 10 PM Daily EASY ENROLLMENT Fast enrollment on our website Or contact us directly BUSINESS HOTLINE Chat, call, 7 am to 10 pm daily Prepay with Credit Balance Available Postpay with Invoicing Available PoSTPAYMENT Monthly payment Payments via bank transfer / check Monthly account statements PREPAYMENTS Max credit balance of 100,000 baht Payments via bank transfer / check Monthly account statements Destinations Up to 23 per Booking Cash on Delivery Proof of Delivery Return (COD & POD) COD + POD 0.2% of Collections Min. 50 POD 50 For up to 23 locations COD / POD RETURNS Available Mon - Sun COD/POD together is one charge All cash guaranteed 100% WARRANTy Max claim coverage for each booking Transparent claims process Fast settlement payments *Max. COD Amount: 50,000 /booking Turn around within 3 business days Underwritten by global insurer Warranty Up to 500,000 Outside Service Area Business Web Dashboard Available Multiple Users, Contact Import & Management, Customized Reports DRIVER PREFERENCES Favorite your drivers to request them for future bookings Ban your drivers to block them from future bookings ADDITIONAL BENEFITS Business web dashboard Referral bonus program Periodic program bonuses Enroll for Business Program Please contact or business.th@deliveree.com 9 10