Welcome on board. XX 2017 June 2017

Transcription

1 Welcome on board XX 2017 June 2017

2 Dear [company s representative], We would like to welcome you on board! Hapag-Lloyd and UASC have joined forces to form a top tier carrier. The merger of our two companies holds various key benefits for you and we are proud to introduce you to our enhanced joint company which will globally be operated under the brand of Hapag-Lloyd. With a smooth transition of the business activities, we will ensure business continuity and will safeguard that you receive the same excellent service you experienced from UASC. With this onboarding information we would like to provide you with key information for doing business with us right from the start. We are looking forward to cooperating with you in the future and we thank you for your trust in our combined services. Kind regards, [HL s representative] Hapag-Lloyd Quality, Reliability, Professionalism Hapag-Lloyd s Strengths We ensure the safe, reliable and smooth transport of your cargo! Our Service Network Special Cargo Our Employees Key Strengths Reefer e- Business Hapag-Lloyd is a reliable, professional and experienced carrier with a global service network. We have a profound expertise in handling the most complex cargo from temperature-sensitive goods, dangerous goods to out-of-gauge and project cargo. Hapag-Lloyd has worldwide the same organizational set-up and uses a unique, self-developed IT system globally. Highly standardized working procedures ensure high service quality, fast decision-making and customer satisfaction. DG / High Value Cargo For more detailed information about each key feature of our services, please follow the hyperlinks. 1 better.united. Hapag-Lloyd & UASC

3 Joint Forces Your Benefits Through the combination of Hapag-Lloyd and UASC, we will be able to offer you an even better product and an even greater variety of services. You will benefit from: A reliable partner being among the Top 5 global carriers Hapag-Lloyd s global expertise meets UASC s east-west strength A strong UASC Middle East presence is being added to the Hapag-Lloyd network portfolio UASC customers will enjoy new strong network presence on Transatlantic and to South America One of the youngest and most efficient vessel fleets in the industry A strong partner in THE Alliance network Large office network around the globe with dedicated staff near your location Efficient processes and first class IT systems Dedicated and service oriented customer facing staff A financially secure and stable operator minimizing supply chain risks Our Sales Representative will be glad to explain the customer benefits in more detail to you! Service Overview Brochure Our new brochure provides a comprehensive overview of all Hapag-Lloyd & UASC services, including maps, port rotations and transit times. For further service and schedule information, please also refer to our website. Our expertise in pre-carriage and on-carriage transport is well known, and thousands of customers trust us with their carrier's haulage cargo every day. This expertise has a name: Hapag Logistics For further information, please also refer to our website. 2 better.united. Hapag-Lloyd & UASC

4 Business Migration from UASC to Hapag-Lloyd A smooth transition period with the accustomed business practices is essential for a successful merger. To safeguard continuity of all business activities, comprehensive training programs have been established to ensure timely training of all our staff, as well as clear communication of new business contacts. Both Hapag- Lloyd and UASC will continue to operate as stand-alone entities with Hapag-Lloyd and UASC Bills of Lading and systems until start of commercial cut-over (= transfer of UASC services into Hapag-Lloyd s IT systems). We will begin to gradually transfer UASC services in July Until then, you will not be affected by any changes to the current communication channels, and we kindly ask you not to deviate from your current booking pattern until the transfer of services begins pricing, allocation and Sales responsibilities will remain unchanged as well as Customer Service, Operations and Finance processes. Please continue to communicate and place all bookings and rate requests with your existing UASC contacts until booking channels will be open for first joint sailings. Only thereafter we invite you to contact your new Hapag-Lloyd contacts provided within this information package. A detailed timeline of the commercial cut-over schedule as well as supporting details will be provided by mid June 2017 and will be explained in detail to you by our Sales Representative. The transfer of all UASC services into Hapag-Lloyd s systems should be completed by the end of September Our Organizational Set-Up Our worldwide offices are organized in 35 Areas managed by 5 Regions to ensure fast decisions and a global presence close to you our customers. Please find all our offices worldwide including street/postal addresses, contact persons for relevant business functions, addresses and phone numbers on our website. 3 better.united. Hapag-Lloyd & UASC

5 A smooth Customer Onboarding We are looking forward to cooperating with you in the future and thank you for your trust in our combined services! In order to meet your individual customer requirements, our Sales Representative will contact you to discuss your needs for all involved fields of our future cooperation. We have developed special onboarding tools to enable a smooth transfer of your business. e-business Registrations The combined organization is committed to providing all UASC customers with e-business continuity. Hapag-Lloyd will transfer existing registrations with UASC web portal and subscriptions to Hapag-Lloyd s e-business to ensure a smooth switch. A detailed with pre-registration information for the Hapag-Lloyd Online Business will be sent out in due course covering additional information about all Hapag-Lloyd web features. Customers with a bilateral EDI connection to UASC will be contacted by our experts to build a connection with Hapag-Lloyd in parallel by replicating the existing implementation. Customers using INTTRA, CargoSmart or GTNexus will be mapped centrally with Hapag-Lloyd for a smooth integration and will be informed accordingly. You will find a set of various brochures providing a first impression of Hapag- Lloyd web features. Once you are registered, you will have 24/7 access to the full scope of your transport details. Online Business User Guides for Schedules, Shipments, Tariffs, Documents, Tracing, Booking and User Data Please also watch our video on Web Booking and Online Business We offer you the most suitable e-solution for a successful implementation within your organization. Making things easy from schedule information to invoice: Schedules / Booking requests / Shipping instructions webvgm Submission / Sea-Waybill download / Invoice download Shipments / Container tracing / Import Local Charges / Service Fees / Detention & Demurrage Tariff 4 better.united. Hapag-Lloyd & UASC

6 Your dedicated Hapag-Lloyd Contacts To ensure the most efficient and timely handling of your inquiries, please see your new Hapag-Lloyd contacts. Please contact them as soon as you want to place bookings or any requests for services managed under Hapag-Lloyd Bill of Lading as per commercial cut-over list. In addition, we would like to invite you to benefit from our comprehensive e-business solutions: For New Business & Quotations please contact your Sales Representative: TW Sales Team (Vovo) (Andy) (Jerry) (Hank) Vovo.Hsu@hlag.com; Andy.Shih@hlag.com Jerry.Chen@hlag.com; Hank.Tsao@hlag.com For Support on Contracts & Rates please contact your Sales Coordinator: TW Sales Team (Vovo) (Andy) Vovo.Hsu@hlag.com; Andy.Shih@hlag.com Adams.Lee@hlag.com; For Special Cargo (Reefer / DG / OOG) please contact your Sales Representative: TW Sales Team (Vovo) (Andy) Vovo.Hsu@hlag.com; Andy.Shih@hlag.com (Jerry) (Hank) Jerry.Chen@hlag.com; Hank.Tsao@hlag.com 5 better.united. Hapag-Lloyd & UASC

7 For Bookings / Booking Confirmations please contact our Customer Service Booking: TW Booking contact center ~11 TWBKG@hlag.com ~11 Huei-ShanSharon.Ke@hlag.com For Equipment Release please contact our Customer Service Booking: TW Booking contact center ~11 TWBKG@hlag.com ~11 Huei-ShanSharon.Ke@hlag.com For Documentation Inquiries / Shipping Instructions / VGM Submission please contact our Customer Service Documentation: TW Documentation contact center ~ ~12 Joan.Lee@hlag.com; Wendy.Chang@hlag.com; Mindy.Chou@hlag.com Tracy.Lee@hlag.com 6 better.united. Hapag-Lloyd & UASC

8 For Export Invoicing / Disputes / Payment Collection please contact our Customer Service Documentation: TW Documentation contact center ~ ~12 Joan.Lee@hlag.com; Wendy.Chang@hlag.com; Mindy.Chou@hlag.com Tracy.Lee@hlag.com For Bank Transfer / Payments please contact our BA / Finance and Accounting: Fay Yu Fay.Yu@hlag.com Bank Transfer Details Beneficiary Bank Account Number Information 台灣赫伯羅德股份有限公司 兆豐國際商業銀行忠孝分行 For Import Manifest / Arrival Notification / Delivery Order / Container Return please contact our Customer Service Import: TW Import contact center ~13 Nancy.Lee@hlag.com ~13 Yumei.wu@hlag.com 7 better.united. Hapag-Lloyd & UASC

9 For Import Invoicing / Disputes / Payment Collection please contact our Customer Service Import: TW Import contact center ~13 Nancy.Lee@hlag.com ~13 Yumei.wu@hlag.com 8 better.united. Hapag-Lloyd & UASC