VEHICLE RECONDITIONING & REMANUFACTURING

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1 VEHICLE REMAN VEHICLE RECONDITIONING & REMANUFACTURING FLEET SERVICE GUIDE 2019 Established 2005

2 Contents MODEL AVAILABILITY 3 Staff Vehicle Perk 3 HOW TO BUY 4 New Depreciation Cycle or Not? 4 Choose the Service Level 4 SERVICE LEVEL REALIZATION 5 SERVICE LEVELS 6 ENGINEERED TO ORDER ETO 6 GOOD 6 BETTER 6 BEST 6 LIGHT- & MEDIUM-DUTY BUSES 7 Re-arched Springs 7 Air Conditioning 7 Alternator, heavy-duty 7 PICKUP TRUCKS 8 Upfitted Truck 8 Tonneau / Rear Bed Cover 8 Spray-in Bed Liner 8 VANS 9 Upfitted Van 9 Boom Truck 11 Service Body Truck, Van 11 Delivery 11 Gooseneck Haulers 11 Platform / Flatbed 11 SUVS / CROSSOVERS 12 Repurpose Vehicle 12 ALTERNATIVE FUEL 13 Existing CNG Conversions 13 New Conversions 13 OTHER OPTIONS 14 Advertising Wraps 14 Racks, Bins & Drawers 14 Spray-on Liner 14 OTHER MOTIVE ASSETS 15 CUSTOM / SPECIAL SUBSYSTEM WORK 16 DE-BRANDING 16 RECONDITIONING 16 VEHICLE WARRANTY & SERVICE CONTRACTS 17 Standard Coverage, Drivetrain (months / miles) 17 Premium Coverage 17 Machinery, Equipment and Capabilities 18 CARS, INTERMEDIATE & FULL SIZE 10 Repurpose Vehicle 10 CHASSIS / CUTAWAY 11 Page sales@vehiclereman.com

MODEL AVAILABILITY Our primary focus is on Ford, GM and Toyota

We provide vehicle reconditioning services for any North American,

Ford GM FCA Toyota Nissan Honda HMC Cars Y Y Y Y Y Y Y Crossovers

Y Y Y Chassis Y Y Y Y - - - Cutaway Y Y Y Y - - - Hybrid Y Y Y Y Y

Vehicle Reman prices are so low, you might consider making

3 MODEL AVAILABILITY Our primary focus is on Ford, GM and Toyota trucks and vans. We provide vehicle reconditioning services for any North American, Japanese and Korean fleet vehicles. Ford GM FCA Toyota Nissan Honda HMC Cars Y Y Y Y Y Y Y Crossovers Y Y Y Y Y Y Y SUV Y Y Y Y Y Y Y Pickups Y Y Y Y Y Y Y Vans Y Y Y Y Y Y Y Chassis Y Y Y Y Cutaway Y Y Y Y Hybrid Y Y Y Y Y Y Y Note: availability subject to change Staff Vehicle Perk Vehicle Reman prices are so low, you might consider making vehicles available to your staff as a desirable perquisite. Ask your account executive for details sales@vehiclereman.com Page 3

4 HOW TO BUY You have a novel accounting choice when you remanufacture: you can depreciate the vehicle all over again if we sell it back to you; else, the service is a repair expense. Interestingly, since we are a motor vehicle dealer, if you sell us your first vehicle, you can use your second vehicle as a trade-in. This approach saves you sales tax (8.25% for parts & labor versus 6.25% for a vehicle). Then, decide the service level that matches your mission. The service level is a combination of deciding what to include in the remanufacturing operation and what parts to use during the work. To fine tune the service level offering, we can work with you to completely customize the remanufacturing to each vehicle. New Depreciation Cycle or Not? Check with your CPA, but the IRS has indicated that as long as you are consistent, you can add our service to your cost basis and continue depreciation or you can treat the service as repair and expense the cost. So, you have maximum flexibility in your accounting. If you want to start a new depreciation cycle for your vehicle, sell us the vehicle, we ll remanufacture it and resell it back to you. Otherwise, treat the expense as a repair charge and write-off the entire cost. Choose the Service Level Evaluate the required function and appearance. Evaluate the need for new and/or used parts. Where new parts are required, pick OEM or aftermarket solutions Combine these preferences and you ve defined the service level for your vehicles. Page sales@vehiclereman.com

SERVICE LEVEL REALIZATION Our team works with yours to ensure proper service level

Utilize our Recon Service to correct minor problems until time for the

Now or Soon Specify Service Level Yes Perform extended maintenance, mechanical

5 SERVICE LEVEL REALIZATION Our team works with yours to ensure proper service level definition, transport and coordination. Utilize our Recon Service to correct minor problems until time for the remanufacture. Schedule Recon Service No Reman? Not Yet Recon? Now or Soon Specify Service Level Yes Perform extended maintenance, mechanical repairs and cosmetic repairs as needed Remanufacture Vehicle to Service Level Return to Service Page 5

SERVICE LEVELS Our team works with yours to ensure proper service level definition, transport and coordination. All service levels use our component aging and failure analysis suite.

6 SERVICE LEVELS Our team works with yours to ensure proper service level definition, transport and coordination. All service levels use our component aging and failure analysis suite. Our goal is to work with your fleet management operations to maximize the return on your vehicle assets. Every vehicle is unique and treated as Engineer To Order or ETO. However, we speak in terms of Good-Better-Best to quickly characterize the service level. We use Good-Better-Best to frame the basis of your order. ENGINEERED TO ORDER ETO Completely design what is included in the remanufacturing operation. Work with our team to analyze aging and failure data, consider vehicle mission and after-use options. GOOD The basis for this service level is Inspect and Repair Only As Necessary (IROAN). Non-destructive inspection techniques combined with component service lifetimes determine what is rebuilt, repaired or replaced. BETTER Beyond IROAN, this service level replaces more components but uses aftermarket repair and replacement parts. BEST This service level typically addresses specific mission profile needs; for example, special paint schemes or emphasis on particular parts (OEM or aftermarket) required for a specialized use. Page sales@vehiclereman.com

Typical customers come from these industries: Paratransit Transit (supplemental, marginal routes, moving bridges) Hospitality Skilled nursing facilities Senior Living facilities Schools Day Care

7 LIGHT- & MEDIUM-DUTY BUSES These platforms are found in a wide variety of uses: from ski lodges to nursing facilities, from paratransit to shuttles. You can use our engineering and fixtures to keep these vehicles on the road and extend your capital expense budgets. Typical customers come from these industries: Paratransit Transit (supplemental, marginal routes, moving bridges) Hospitality Skilled nursing facilities Senior Living facilities Schools Day Care Centers Churches Camps, lodges Shuttles, for-hire, service & employee Re-arched Springs Beef up your suspension if the service body is heavy or frequently loaded, you may need an extra leaf spring; in any event, our reman typically re-arches your existing springs to restore like-new ride...for a lot less money. Air Conditioning We can repair, replace, or retrofit as needed. Alternator, heavy-duty Your bus likely has a heavy electrical demand; we can source special purpose alternators as required sales@vehiclereman.com Page 7

PICKUP TRUCKS This workhorse of the contractor and service industries are mission critical assets and vital to your business.

with Racks and Boxes to customize your truck. Consult your representative to select from several upfit packages or design your own.

reman service. Spray-in Bed Liner Bed liners are a popular choice to protect the bed and create a skid resistant surface.

8 PICKUP TRUCKS This workhorse of the contractor and service industries are mission critical assets and vital to your business. Typical customers come from these industries: Contractors Sales Trades Crafts Service Transportation Upfitted Truck We can also help with Racks and Boxes to customize your truck. Consult your representative to select from several upfit packages or design your own. Tonneau / Rear Bed Cover Whether for protection, security or economy we can fit your truck with a tonneau cover while it s in for the reman service. Spray-in Bed Liner Bed liners are a popular choice to protect the bed and create a skid resistant surface. We can also use this coating to create customized protection solutions according to your specification. Page sales@vehiclereman.com

VANS A favorite of all types of contractors: Acoustical and Ceiling Carpentry Carpet Cleaning

Insulation Masonry and Stone Painting Paper Hanging / Wallcovering Plaster and Drywall Plumbing

Upfitted Van We can also help with Racks and Bins to customize your van.

9 VANS A favorite of all types of contractors: Acoustical and Ceiling Carpentry Carpet Cleaning Concrete Construction Demolition and Wrecking Electrical Excavation Flooring Glass and Glazing HVAC Insulation Masonry and Stone Painting Paper Hanging / Wallcovering Plaster and Drywall Plumbing Roofing, Siding and Sheet Metal Steel Tile Get the lowest possible cost-per-mile with remanufacturing. Upfitted Van We can also help with Racks and Bins to customize your van. Consult your representative; select from several upfit packages or design your own sales@vehiclereman.com Page 9

CARS, INTERMEDIATE & FULL SIZE The workhorse of the contractor and service

Typical customers: Police Pursuit Vehicles Sales Management Subcontractors

vehicles after the remanufacturing service.

10 CARS, INTERMEDIATE & FULL SIZE The workhorse of the contractor and service industries are mission critical assets and vital to your business. Typical customers: Police Pursuit Vehicles Sales Management Subcontractors Executive Delivery Courier Repurpose Vehicle Some customers repurpose their vehicles after the remanufacturing service. For example, some municipalities repurpose police pursuit vehicles for use in other departments. Page

CHASSIS / CUTAWAY When you need a highly-customized vehicle for a very

your chassis from a boom to tool boxes to welders.

11 CHASSIS / CUTAWAY When you need a highly-customized vehicle for a very specialized mission, pairing the chassis with the right body or accessory creates a most valuable tool. We ll help preserve that value by making sure the vehicle is missionready and mission-capable. We can even work with you to tailor a program to refit the specialized asset on your chassis from a boom to tool boxes to welders...let us know how we can help preserve and extend the value in your specialized vehicles. Boom Truck Service Body Truck, Van Delivery Gooseneck Haulers Platform / Flatbed sales@vehiclereman.com Page 11

Typical customers: Police Pursuit Vehicles Sales Management Subcontractors Executive Delivery Repurpose Vehicle Some customers

12 SUVS / CROSSOVERS A remanufactured SUV helps you get the work done. These versatile vehicles have earned a spot on the road by delivering solutions to a wide variety of operators and missions. Typical customers: Police Pursuit Vehicles Sales Management Subcontractors Executive Delivery Repurpose Vehicle Some customers repurpose their vehicles after the remanufacturing service. For example, some municipalities repurpose police pursuit vehicles for use in other departments. Page sales@vehiclereman.com

ALTERNATIVE FUEL Existing CNG Conversions If you already have a CNG engine conversion, our remanufacturing service will extend the chassis life and allow you to reach the

Typically, the tanks and accessories are rated for 15 to 20 years these vehicles are great candidates for remanufacturing as the interior, exterior and suspension will

New Conversions While your vehicle is in for remanufacturing service, consider an alternative fuel engine replacement; the timing is excellent since the hood is up anyway.

13 ALTERNATIVE FUEL Existing CNG Conversions If you already have a CNG engine conversion, our remanufacturing service will extend the chassis life and allow you to reach the full lifetime rating for your CNG conversion. Typically, the tanks and accessories are rated for 15 to 20 years these vehicles are great candidates for remanufacturing as the interior, exterior and suspension will not likely last that long. New Conversions While your vehicle is in for remanufacturing service, consider an alternative fuel engine replacement; the timing is excellent since the hood is up anyway. In general, there are two types of Compressed Natural Gas (CNG) conversions: dedicated and bi-fuel. For fleet-type vehicles we should be able to accommodate a conversion for any vehicle in your fleet. However, conversions are custom and must be verified ahead of time. All CNG conversions we offer are US EPA Certified, California Air Resources Board (CARB) Certified or both sales@vehiclereman.com Page 13

OTHER OPTIONS Advertising Wraps While your vehicle is in for remanufacture, we can coordinate the installation of large

Choose from a wide variety of vinyl designs or upload your own Wraps are printed with only the finest 3M vinyl and are

can install a variety of work-saving organizers in your vehicle.

14 OTHER OPTIONS Advertising Wraps While your vehicle is in for remanufacture, we can coordinate the installation of large side panels enable business owners to add Custom Graphics and create an advertising campaign on wheels. Choose from a wide variety of vinyl designs or upload your own Wraps are printed with only the finest 3M vinyl and are laminated for protection Wraps are all removable, residue-free, durable and scratch-resistant Racks, Bins & Drawers We can install a variety of work-saving organizers in your vehicle. Select any configuration and we ll make it happen or tell us your needs and we ll help craft a solution that will improve your bottom line. Spray-on Liner Whether it s a pickup bed, trailer roof or high-use area a spray-on liner can greatly extend the service life of your vehicle. Ask us about your options for highly-customized applications of a variety of spray-on liners. Page sales@vehiclereman.com

15 OTHER MOTIVE ASSETS Leverage our supply chain, logistics planning and manufacturing execution. We can custom tailor remanufacturing packages for the following motive assets: Special-purpose trailers Compressors Pumps Generators kW Wind Turbines Page 15

CUSTOM / SPECIAL SUBSYSTEM WORK Let us know if you have special requirements for particular subsystems.

Carpet Vinyl flooring Spray-on Liner Custom Accessories such as: Bumper guards, Grilles, Headache Racks, Toolboxes, Hoists

16 CUSTOM / SPECIAL SUBSYSTEM WORK Let us know if you have special requirements for particular subsystems. Whether for one vehicle or the entire fleet, we ll work with you to tailor your remanufacturing service to your particular needs and mission. Air Conditioning Alternator Suspension Powertrain Axle Wheels, Tires & Wheelsets Interior Paint Body Glass Upholstery Carpet Vinyl flooring Spray-on Liner Custom Accessories such as: Bumper guards, Grilles, Headache Racks, Toolboxes, Hoists DE-BRANDING We offer customized de-branding options with full documentation / reporting. RECONDITIONING Let us handle your overflow or large engine, transmission, paint and body work. Page sales@vehiclereman.com

VEHICLE WARRANTY & SERVICE CONTRACTS Warranties and Service Contracts are offered on an individual basis at the time of order.

Standard Coverage, Powertrain (months / miles) Engine Transmission Non-commercial 36 / unlimited 36 / unlimited Commercial 36 / 100,000 36 / 100,000 Heavy-Duty

allowance - regardless of reason for failure on first time replacement.

17 VEHICLE WARRANTY & SERVICE CONTRACTS Warranties and Service Contracts are offered on an individual basis at the time of order. Additional warranty(ies) and / or service contract(s) may be available. Standard Coverage, Powertrain (months / miles) Engine Transmission Non-commercial 36 / unlimited 36 / unlimited Commercial 36 / 100, / 100,000 Heavy-Duty 36 / 100, / 100,000 Labor paid at posted or advertised shop rate - up to $95 per hour, $100 towing allowance, $150 Car rental allowance, and $25 fluid allowance - regardless of reason for failure on first time replacement. Premium Coverage Add coverage for Drive Axle, Brakes, Suspension, Air Conditioning, Electronics, Advanced Electronics, Cooling at additional cost when and where available. Terms and Conditions These are general coverage descriptions; refer to the Warranty or Service Contract for complete terms and conditions sales@vehiclereman.com Page 17

18 Machinery, Equipment and Capabilities Eight, 9,000lb two-post lifts 12,000lb four-post runway lift 64,000lb mobile column lift 3-D alignment machine Exhaust pipe bender Tire mounting machines Tire balancing machines Brake lathe Auto glass Interior refitting Three paint prep stations Final paint prep station Heated final paint booth Multi-fluid extraction; waste lubricant storage Refrigerant recovery, storage and recycling Used battery storage and recycling Co-part re-marketing to reduce waste stream Inventory control and management Mobile sales / quoting application for smartphones and tablet computers And much more ra mp ra mp A Wash Wash B ra mp A i s l e Pr ep Pr ep ra mp Pr ep Pr ep A i s l e C Office N P N P Pr t ep Pr t ep D Outbound Int / Gls Ou Int / Gls Ou E Inbound East Outside Warehouse 50ft x 180ft 9,000 sqft E O Rts Pr ep s Rts Pr ep s E O Bd y Bd y West G Outside Warehouse 62ft x 256ft F 15,872 sqft Interior 1985 sq. ft. F r m A i s l e Pnt Pnt F r m H 375' A i s l e y As sy I E I y As sy Bd In Bd In E I As syi nt/ Gls As syi nt/ Gls J K A l W h Tir e W h Tir e A i s l e A l L Engine / Trans 7877 sq. ft. QA A i s l e QA M Studio N Dock 1894 sq. ft. Warehouse 5555 sq. ft. O ' P Page sales@vehiclereman.com

19 NOTES: Credits: Photographs: Where credit not listed, photograph either Vehicle Reman stock or Creative Commons 2.0 The Vehicle Reman, the Vehicle Reman logo and vehiclereman.com are registered trademarks of Vehicle Reman, LLC. Trademarks are the property of their respective holders Copyright All Rights Reserved Worldwide Page 19

IT S HARD TO TELL Rolling down the road, it s difficult to spot any differences between a Western Star Glider and a new Western Star truck.

IT S HARD TO TELL Rolling down the road, it s difficult to spot any differences between a Western Star Glider and a new Western Star truck. A Glider kit comes to you as a brand-new, complete assembly that