Warranty. Policies and Procedures. 24-Hour Service Hotline

Transcription

1 Warranty Policies and Procedures Frymaster, a member of the Commercial Food Equipment Service Association, recommends using CFESA Certified Technicians. 24-Hour Service Hotline

2 TABLE OF CONTENTS Warranty Procedures and Submittal 3 Warranty Submittal (Completing the CEFSA Form) 6 Proof of Installation 8 Serial Numbers 8 Rating Plate 9 Mandatory Return Parts List 10 Warranty Invoice Status 11 Start-Ups 12 Length of Coverage Standard Warranty 13 Length of Coverage McDonald s 15 Length of Coverage Burger King 17 Length of Coverage Hardee s 18 Length of Coverage YUM 19 Standard Labor Time Allowance 21 What The Warranty Does Not Cover 30 Tidbits of Information 31 Warranty Policy 32 Dean Standard Warranty 33 Dean Frypots 33 Prorated Frypot Structure 34 I-HOP Extended Warranty 34 Dean Model Number Identification 35 Dean Serial Numbers 36 1

3 WARRANTY Manages and provides information concerning the Frymaster Warranty Program. FASC warranty invoice lookup available at Receives and processes warranty claims. Evelyn Sutton Warranty & Parts Manager Patty Sepulvado Parts Coordinator Pat Peyton-Casey Warranty Coordinator Eva Williams Parts Specialist Siobhan Jenkins Warranty Specialist Dana Tubbs Receptionist/ Parts Clerk Loretta Taylor Warranty Specialist

4 WARRANTY PROCEDURES AND SUBMITTAL Tools to use to help with warranty invoice submittals Service Bulletins Service Policy Manual Warranty Claims Procedures Standard Labor Time Chart Internet All Warranty Claims must be on a CFESA, and must be computer generated or typed. Send all claims to : FRYMASTER WARRANTY DEPARTMENT U. S. MAIL: P.O. Box 51000, Shreveport, Louisiana 71135; UPS: 8700 Line Avenue, Dock C, Shreveport, Louisiana DO NOT SEND TO CAMPUS DRIVE unless authorized by Frymaster personnel. When sending claims, please: Batch claims Do not fold Mail in a large envelope Claims that require parts to be sent back should be packaged with the part. This includes all computers, controllers, and parts on the mandatory return list. Please no staples (except frypot claims) optic scanning is performed. Rubber bands and paper clips are acceptable. Claims must be dark enough to scan. The only paperwork needed to process your warranty claim is the white copy of the (CFESA) form. Work orders do not have to be sent, although it is a good idea to send work orders to provide additional information. If you do not send the work order, please keep it until claim has been paid. A copy of the work order may be required to make a decision for payment. Sub-agent work orders must always be attached to the claim in order to get the 10% handling. 3

5 The Warranty Department will correct and pay invoices with mathematical errors. All warranty claims must be submitted within 60 days after the warranty work has been completed. If there is a problem or a reason why a claim cannot be submitted within the 60 days, put the reason on the CFESA and we will determine if we can pay or not. Have your account number recorded in the Service Company section of the CFESA form. Only the Frymaster number is used now. No Dean account numbers are used. When completing the claim form, all areas must be filled in and must have the correct information. Labor time and mileage should be broken down in the correct section. Parts should be in parts section. If for any reason parts are sent to you at no charge by the service department, we still need part numbers. A correct model and serial number. THIS IS A MUST! Installation date THIS IS A MUST -Fryer install date. Warranty is based on install date. Labor time should be based on the time chart provided by Frymaster. There is a copy in this book and also in your service policy binder. If excess time is needed, include the information on the CFESA, or call our Service Department for an authorization number. Authorizations are numbers, not names! Total mileage over 100 miles or travel over two hours will NOT be paid without authorization. Two trips still require an authorization if over the 100 miles, two hours. NO EXCEPTIONS. All freight charges must have an authorization for payment. Again, a number, not a name. No authorization number will be given after warranty claim has been submitted to Frymaster or after warranty claim has been paid. Frypot claims - Old frypot tags must be attached to the warranty claim. Put tag in small envelope and staple (one staple) to back of CFESA or tape to another sheet. Do not tape tags to front of CFESA. Frypots manufactured with 439 stainless steel must be returned to the factory for testing. Frypot should be sent back, do not cut tags out of these pots. 4

6 The new-frypot number, old-frypot number, model and serial number of the fryer must be listed on the CFESA. Also list the install date and dates of service. If there is no tag and/or serial number, only the Warranty Department can issue an authorization number. Computer claims Computers must be returned to Frymaster. No claims will be paid without the computer and tag. The old and new computer serial number must be on the CFESA form. Electronic Control Computer Credit Return form # /01. Paperwork and Computers must come in together. Send to: Frymaster Warranty Department 8700 Line Avenue Dock C Shreveport, La VERY IMPORTANT: Please make sure all information is on the warranty claim and in the correct section when it is submitted. Once a claim has been processed, it will not be reopened for an additional credit due to omissions. If there is anything out of the ordinary that we need to know to process a claim, please include that information in Section 1 of the Warranty Service Report (CFESA). 5

7 WARRANTY SUBMITTAL-COMPLETING THE CFESA FORM 1. Date and invoice number (upper right hand corner of form) 2. Manufacturer: Frymaster LLC 3. Authorization number (if you have one) 4. FASC name, address, phone number and contact person 5. Your account number (found on any of your invoices) Section 1 6. Customer name, store number, address and a correct customer phone number, including the area code. 7. Model and serial number of the equipment. 8. We need the following information where applicable: Voltage, Supply Volts Phase, Amp reading Type of gas W/C pressure 9. Reported complaint: An exact explanation and details must be given of the customer s complaint. Unit not working is not acceptable. 10. Probable Cause: Explanation of what is wrong with the equipment and what caused the problem. 11. Action Taken: Explain what action was taken, what parts were defective, all of the information that tells what was done to fix the problem. Section Service technician s name 13. Exact date of installation Month, Date, Year 14. Number of trips 15. Labor and travel hours and mileage 16. Your labor rate and extended amounts 17. Sub agent handling (if applicable) 18. Total this section Section Quantity of parts replaced 20. Frymaster part numbers only 21. Description of parts 22. List price of parts 23. Extended price list (this should also be the net price) 24. Frypot and computer serial numbers (old and new) 25. Add total parts replaced 26. Parts handling 27. Freight amount (where applicable) 28. Total of parts sections 29. Total of parts section and labor section 30. Name of person completing this form 6

8 CFESA FORM 30 7

9 PROOF OF INSTALLATION If your Serial Number begins in the year 1997; i.e., 9702 And your install date was in the year 1999; i.e., 9912 (two years later) Then you need proof of purchase and install date. Units that have not been installed within three years of their manufacturing date are not covered under warranty SERIAL NUMBERS Like model numbers, serial numbers provide important details when you are searching for troubleshooting assistance, replacement components, and warranty information. With the serial number, Frymaster s call center can identify; the model, options, warranty status, who the unit was sold to, and the month, day and year a unit was produced. Here s a breakdown of a sample serial number: Year Month Model Family Sequential number of fryer built 9501FM0054 Before December of 1987, the serial number designation was different. Year Month Sequential number of fryer built Model Family 85A43416B Note: serial numbers can be verified on Frymaster s website. 8

10 RATING PLATE 9

11 MANDATORY RETURN PARTS LIST For an up-to-date Mandatory Return Parts List please go to Frymaster s web site on the internet. Click on Parts, Service, and Manuals Click on On-Line Literature Click on Technical Bulletins Click on FASC Procedures. Here you will find an up-to-date Mandatory Return Parts List. 10

12 WARRANTY INVOICE STATUS ALL warranty invoices submitted to the factory can be viewed via the Internet at A user ID and Password are required. It is recommended the website be checked regularly to confirm that all invoices have been received. If any invoices are not listed on the website 15 working days (3 weeks) after being sent, please resend. Invoices are listed on the Internet in one (1) of three (3) ways. RECEIVED: Indicates that the invoice is being processed and is to be paid. Once a claim is paid, your invoice number, the amount paid, the date paid and the memo number are displayed alongside your warranty invoice number. REJECTED: Indicates the claim cannot be processed, as it does not meet Frymaster s warranty provisions. A notice will be sent, via fax or , informing you this claim cannot be processed for payment NEED INFO: Indicates that the invoice cannot be processed until further information has been provided. A notice will be sent automatically, via fax or , informing you of the information required, allowing 15 days for you to respond with this information. If no response is received within 15 days, a second notice will be sent as a reminder, allowing a further 15 days for you to respond. If there is no response within this final period the claim cannot be processed for payment. 11

13 START UPS When filing a claim for a start-up, verify a start-up was purchased or that the customer qualifies for a start-up When filing claims for start-ups, include CFESA form and start-up form ( Revised Version 10/02 or 1/04). All serial numbers including the filter serial number must be listed on the CFESA claim. The companies listed below get automatic start up: BACKYARD BURGER BAJA FRESH BOSTON MARKET BRINKERS CONCEPTS: BIG BOWL CHILI S CORNER BAKERY COZYMEL S MACARONI GRILL MAGGIANO S ON THE BORDER WILDFIRE BUFFALO WILD WINGS CARL S JR. CHEESE BURGER IN PARADISE CRACKER BARREL DAIRY QUEEN GOLDEN CORRAL HARDEE S IHOP JOHNNY CARINO S LASALSA LONG JOHN SILVERS OUTBACK STEAK HOUSE McDONALD'S PENN STATION PIZZA HUT RUBY TUESDAY S SONIC WALMART YUM! Co-brand locations incorporating flat-bottom fryers get start-ups. Example: (LJS/Taco Bell / A & W / KFC / Pizza Hut) All of the above start-ups pay: 1. Battery of one to three fryers Battery of four or more fryers (Do not count the filter system as part of the fryer but the filter serial number must be listed on the CFESA claim.) New start-up program pays for fryers with filter systems manufactured beginning January 2, These are dealer-sold fryers to non-chain stores. This start-up pays per battery of fryers. Sheetz Concession is in this start-up. For any restaurants not listed above, if start- up is in question, please contact the Frymaster Technical or Warranty Departments at

14 LENGTH OF COVERAGE STANDARD WARRANTY FRYPOTS HIGH EFFICIENCY After May 1, 1998-all H50 (domestic) automatically get seven year, frypot and labor Before May 1, 1998, one-year labor, frypot, lifetime NON HIGH EFFICIENCY Example: MJCF, MJ45, MJ35, and MJ47 One year parts and labor Second and third year frypot assembly only After third year, lifetime on the bare pot SPAGHETTI MAGIC AND FPTCF Example: 8SMS One year parts and labor Ten year pot only RETHERMALIZER AND WATER BATH Example: FBR18 One year parts and labor Ten year frypot assembly GF14, GF40, G18FB, GL18FB, GL24FB Example: GF14SD Model number will have SP or SD at the end of it One year parts and labor Stainless Steel - Five year pot only COLD ROLL POTS NON STAINLESS STEEL Model number will have ST at the end of it One year parts and labor ELECTRIC UNITS Example: H14, H17, and H22, E1721 One year parts and labor Frypot only lifetime $50.00 Handling is paid on all frypots under warranty. This handling is paid to the FASC. 13

15 COMPUTERS First year parts and labor SHORTENING DISPOSAL UNIT Example: SDU First 90 days all parts and labor Between 90 days and one year, pump parts only PRODUCT HOLDING DEVICE Example: PHD One year parts and labor SINGLE BASKET DISPENSER Example: SINBAD One year parts and labor REPLACEMENT PARTS 90 days-part only FENWAL THERMOSTATS Two year First year, parts and labor Second year, part only BUFFALO WILD WING COMPUTER WARRANTY Two years warranty First year, computer and labor Second year, computer only 14

16 LENGTH OF COVERAGE MCDONALD S FRYPOTS HIGH EFFICIENCY Units manufactured after December 1, 2003 Ten year parts and labor on frypot assembly. Components attached to the frypot, such as the hi-limit, probe, gaskets, seals, igniters, and related fasteners, are also covered by the ten-year warranty if replacement is necessitated by the frypot replacement. Components that are not part of the frypot assembly, such as blower, gas valve, micro switches, doors, cabinetry, are not covered by the frypot warranty Units manufactured July 1, 2001 to November 30, 2003 Seven years from installation date. Components attached to the frypot, such as the hi-limit, probe, gaskets, seals, igniters, and related fasteners, are also covered by the seven-year warranty if replacement is necessitated by the frypot replacement. Components that are not of the frypot assembly, such as the blower, gas valve, micro switches, doors, cabinetry, are not covered by the frypot warranty Installed November 1994 & manufactured before July 1, 2001 Seven years parts and labor on frypot assembly Installed January 1989 through October 31, 1994 One year parts and labor Lifetime on complete pot assembly Installed before January 1989, five year warranty on frypot assembly One year parts and labor Example: BIH252 Five year - pot assembly After five year - frypot handling only $50.00 paid to FASC Note: After fifth year 50% of list price for frypot. FASC receives published handling charge on frypot ELECTRIC Units manufactured after December 1, 2003, ten years parts and labor Installed after January seven year warranty parts and labor Units installed January 1, 1995 carry three-year warranty on elements. One year labor, second and third year part only Installed January 1989 through January lifetime on pot, one year parts and labor Installed before January 1989 Units only had five year warranty Only $50.00 frypot handling paid to FASC Note: After fifth year, 50% of list price for frypot. FASC receives published handling charge. 15

17 COMPUTERS Original M2000 on a new fryer First year computer and labor Second year computer only Third year reduced cost Replacement Service M2000 First and Second year computer only Third year reduced cost Note: When a computer is replaced under warranty, the replaced computer only carries the remaining original warranty. SHORTENING DISPOSAL UNIT Example: SDU First thirty days parts and labor After thirty days, one year parts only, no labor UNIVERSAL HOLDING CABINET Example: UHC Two-year parts and labor HEATED LANDING ZONE Example: HLZ First year parts and labor Second year motor only, no labor VERTICAL TOASTER Example: VT One year parts and labor Units with oriental motor One year parts/labor warranty Second year motor only, no labor SINGLE BASKET DISPENSER Example: SINBAD One year parts and labor REPLACEMENT PARTS 90 days parts only 16

18 LENGTH OF COVERAGE BURGER KING FRYPOTS HIGH EFFICIENCY Installed after September 1995 Burger King has the option to purchase seven-year warranty parts and labor. If seven-year not purchased, warranty would be lifetime on pot assembly, and one-year parts and labor Installed before September 1995 Example: MJH50 One year parts and labor Pot assembly - lifetime NON HIGH EFFICIENCY-STAINLESS STEEL Example: MJCF, MJ45, and MJ35 First year parts and labor Second and third years frypot assembly only After third year, lifetime on the bare pot ELECTRIC One year - parts and labor Lifetime on pot EPRI fryers installed after April 1, 1997, three years part and labor on elements and triacs or solid state relays COMPUTERS First year part, labor, parts handling Second and third years, part and parts handling SHORTENING DISPOSAL UNIT Example: SDU One year parts only FENWAL THERMOSTATS Two years First year parts and labor Second year, parts only REPLACEMENT PARTS 90 days, part only SINGLE BASKET DISPENSER Example: SINBAD One year parts and labor 17

19 LENGTH OF COVERAGE HARDEES FRYPOTS HIGH EFFICIENCY Example: FPH350 After May 1, 1998, all H50 s automatically get seven-year parts and labor Installed before May 1, 1998, one year parts and labor Lifetime on frypot assembly NON HIGH EFFICIENCY Example: FM345ESD First year - complete frypot assembly, and all parts and labor Second through fifth year - complete frypot assembly After fifth year - bare pot COLD ROLL FRYPOTS-NON STAINLESS STEEL Example: FM345ST One year - parts and labor TUBE FRYER Example: F2TCFSD One year parts and labor Ten year on bare pot ELECTRIC Example: FPH314SD One year parts and labor Pot only lifetime COMPUTERS First year labor, part, handling SHORTENING DISPOSAL UNIT Example: SDU First 90 days all parts and labor Between 90 days and one year, pump parts only 18

20 LENGTH OF COVERAGE YUM BASIC FRYER & FILTER SYSTEM One year parts and labor Traveling time 2 hours and 100 miles HIGH EFFICIENCY One year parts and labor Installed before May 1998 Frypot assembly lifetime (Frypot Assembly) Installed after May 1998 Frypot assembly - 7 year parts and labor warranty (includes frypot, insulation, burners, and rails) NON HIGH EFFICIENCY (MJCF, MJ45, MJ35) One year parts and labor Stainless Steel Frypot First year parts and labor Second and third year frypot assembly only After third year, lifetime on the bare pot TUBE FRYERS (KSCF218G, TB14G) One year parts and labor Stainless Steel Frypot First year parts and labor Second through tenth year frypot only ELECTRIC One year parts and labor Frypot First year, parts and labor After first year, lifetime on bare frypot After May 2003 EPRI element, solid state Triacs First through third year, parts and labor FLAT BOTTOM FRYERS One year parts and labor Frypot First year parts and labor Second, third, and fourth year, frypot only COMPUTER First year, parts and labor Second and third year parts only 19

21 SHORTENING DISPOSAL UNIT One year parts only FENWAL THERMOSTATS Two years First year, parts and labor Second year, parts only REPLACEMENT PARTS 90 days parts only Mild Steel frypots 90 days parts only Stainless Steel Frypots 90 days labor, 1 year parts Computers 1 year parts only 20

22 STANDARD LABOR TIME ALLOWANCE Frymaster maintains a standard labor time allowance chart that our servicers comply with. These times are fair and adequate to perform each specific task. This standard applies to both warranty and out-of-warranty service, and is available to our customers. Note: Time shown includes time to diagnose and perform service listed. Travel time is not included. Under normal circumstances, a reasonably competent technician can complete the task within the time allowed. 21

23 H50/52 SERIES MAXIMUM TARGET** FRYPOT REPLACEMENT (NON FILTER) FRYPOT REPLACEMENT WITH FILTER SYSTEM FRYPOT REPLACEMENT EUROPEAN MODELS W/O FILTER (FRYERS WITH SERIAL NUMBERS ONLY) FRYPOT REPLACEMENT EUROPEAN MODELS W/FILTER (FRYERS WITH SERIAL NUMBERS ONLY) COMPUTER OR CONTROLLER REPLACEMENT PROBE, TEMPERATURE REPLACEMENT HIGH-LIMIT THERMOSTAT INTERFACE BOARD REPLACEMENT IGNITION MODULE REPLACEMENT IGNITOR PLUG REPLACEMENT GAS VALVE REPLACEMENT GAS VALVE REPLACEMENT, EUROPEAN MODELS BLOWER MOTOR REPLACEMENT BASKET LIFT RELAY REPLACEMENT BASKET LIFT RODS REPLACEMENT BASKET LIFT MICROSWITCH REPLACEMENT BASKET LIFT MOTOR REPLACEMENT FILTER MOTOR REPLACEMENT FILTER PUMP REPLACEMENT FILTER DRAIN SWITCH REPLACEMENT FILTER RELAY REPLACEMENT DRAIN VALVE REPLACEMENT (WITH FILTER) DRAIN VALVE (WITHOUT FILTER) REPLACEMENT FILTER OIL RETURN VALVE REPLACEMENT BURNER & INSULATION REPLACEMENT (without filter) BURNER & INSULATION REPLACEMENT, EUROPEAN MODELS (and filter models) GAS VALVE RELAY REPLACEMENT SOUND DEVICE REPLACEMENT TRANSFORMER REPLACEMENT SOLENOID VALVE REPLACEMENT FILTER PUMP & FILTER SYSTEM HEATERS COMPLETE FRYPOT INSULATION KIT REPLACEMENT * * REPLACEMENT UPPER COMBUSTION CHAMBER (upper rails) * * * Use time for replacement of appropriate frypot (filter/non-filter) plus 1.00 hour. ** Under normal circumstances, a reasonably competent technician can complete the task within this time. NOTE: Time allowance shown includes time to diagnose and perform service listed. Travel time is not included. These times are to be used as a guide for replacing single parts. If multiple parts are replaced, these times will be significantly reduced. 22

24 FRYMASTER MJ45, MJ47, MJCF, MJCFE, DEAN 60, 65 & 80 SERIES,1824G & 2424G SERIES MAXIMUM TARGET** FRYPOT REPLACEMENT (NON FILTER) FRYPOT REPLACEMENT WITH FILTER SYSTEM DRAIN VALVE REPLACEMENT (NON-FILTER) DRAIN VALVE REPLACEMENT WITH FILTER SYSTEM OPERATING THERMOSTAT REPLACEMENT (includes calibration) HIGH-LIMIT THERMOSTAT REPLACEMENT TEMPERATURE PROBE REPLACEMENT GAS VALVE REPLACEMENT REGULATOR REPLACEMENT THERMOPILE/THERMOCOUPLE REPLACEMENT MELT CYCLE TIMER REPLACEMENT PRESSURE SWITCH REPLACEMENT INTERLOCK RELAY REPLACEMENT TRANSFORMER REPLACEMENT COMPUTER REPLACEMENT INTERFACE/THERMATRON BOARD REPLACEMENT BASKET LIFT RELAY REPLACEMENT BASKET LIFT RODS REPLACEMENT BASKET LIFT TIMER REPLACEMENT BASKET LIFT MICROSWITCH REPLACEMENT BASKET LIFT MOTOR REPLACEMENT FILTER MOTOR REPLACEMENT FILTER PUMP REPLACEMENT FILTER DRAIN SWITCH REPLACEMENT FILTER READY LIGHT/RESISTOR FILTER RELAY REPLACEMENT FILTER OIL RETURN VALVE REPLACEMENT FILTER PAN HEATER FILTER PAN CONTACT BLOCK SOUND DEVICE REPLACEMENT BURNER TARGET REPLACEMENT PIEZO ELECTRIC SPARK ** Under normal circumstances, a reasonably competent technician can complete the task within this time. NOTE: Time allowance shown includes time to diagnose and perform service listed. Travel time is not included. These times are to be used as a guide for replacing single parts. If multiple parts are replaced, these times will be significantly reduced. 23

25 FRYMASTER & DEAN ELECTRIC FRYERS MAXIMUM TARGET** FRYPOT REPLACEMENT (NON FILTER) FRYPOT REPLACEMENT WITH FILTER SYSTEM HEATING ELEMENT REPLACEMENT CONTACTOR REPLACEMENT TEMPERATURE PROBE REPLACEMENT OPERATING THERMOSTAT REPLACEMENT HIGH-LIMIT THERMOSTAT REPLACEMENT COMPUTER REPLACEMENT BASKET LIFT RELAY REPLACEMENT BASKET LIFT RODS REPLACEMENT BASKET LIFT MICROSWITCH REPLACEMENT BASKET LIFT MOTOR REPLACEMENT FILTER MOTOR REPLACEMENT FILTER PUMP REPLACEMENT FILTER DRAIN SWITCH REPLACEMENT FILTER RELAY REPLACEMENT DRAIN VALVE REPLACEMENT (WITH FILTER) DRAIN VALVE (NON-FILTER) REPLACEMENT FILTER OIL RETURN VALVE REPLACEMENT TILT SPRING REPLACEMENT INTERFACE BOARD REPLACEMENT HEAT RELAY REPLACEMENT LATCH RELAY REPLACEMENT TRANSFORMER REPLACEMENT SOUND DEVICE REPLACEMENT FILTER TRANSFORMER REPLACEMENT FILTER PUMP & FILTER SYSTEM HEATER REPLACEMENT SOLID STATE RELAY REPLACEMENT ELECTRONIC THERMOSTAT CONTROLLER ** Under normal circumstances, a reasonably competent technician can complete the task within this time. NOTE: Time allowance shown includes time to diagnose and perform service listed. Travel time is not included. These times are to be used as a guide for replacing single parts. If multiple parts are replaced, these times will be significantly reduced. 24

26 FRYMASTER MJ35, J2X, J2XLR, J1C, J1X, GF14 & GF40 SERIES; DEAN GAS 20, 25, 35, 38, 42, 50, 52, 62 SERIES MAXIMUM TARGET** FRYPOT REPLACEMENT (NON FILTER) FRYPOT REPLACEMENT WITH FILTER SYSTEM HIGH-LIMIT THERMOSTAT REPLACEMENT OPERATING THERMOSTAT REPLACEMENT (includes calibration) GAS VALVE REPLACEMENT REGULATOR REPLACEMENT PILOT MAGNET REPLACEMENT BURNER TARGET REPLACEMENT THERMOPILE/THERMOCOUPLE/CE REPLACEMENT PILOT BURNER REPLACEMENT DRAIN VALVE REPLACEMENT (NON-FILTER) DRAIN VALVE REPLACEMENT WITH FILTER ELECTRONIC THERMOSTAT CONTROLLER REPLACEMENT INTERFACE BOARD REPLACEMENT COMPUTER REPLACEMENT FILTER MOTOR REPLACEMENT FILTER PUMP REPLACEMENT BASKET LIFT RELAY REPLACEMENT BASKET LIFT RODS REPLACEMENT BASKET LIFT TIMER REPLACEMENT BASKET LIFT MICROSWITCH REPLACEMENT BASKET LIFT MOTOR REPLACEMENT ** Under normal circumstances, a reasonably competent technician can complete the task within this time. NOTE: Time allowance shown includes time to diagnose and perform service listed. Travel time is not included. These times are to be used as a guide for replacing single parts. If multiple parts are replaced, these times will be significantly reduced. 25

27 GAS & ELECTRIC SERIES PASTA COOKERS / WATERBATHS / RETHERMALIZERS MAXIMUM TARGET** POT REPLACEMENT, GAS (WITH BURNERS, WITHOUT BLOWER) POT REPLACEMENT [POT IS BARE (8SMS ELECTRIC)] PROBE ASSEMBLY REPLACEMENT BURNERS/ORIFICES REPLACEMENT, GAS ELEMENT REPLACEMENT (8SMS ELECTRIC) CONTACTOR REPLACEMENT (8SMS ELECTRIC) PROBES (HIGH WATER LOW WATER) REPLACEMENT TEMPERATURE PROBE REPLACEMENT TUBING (AUTO FILL) REPLACEMENT TUBING FITTINGS REPLACEMENT TUBING KIT REPLACEMENT (8SMS ELECTRIC) SOLENOID REPLACEMENT PRESSURE REGULATOR REPLACEMENT, GAS IGNITION MODULE REPLACEMENT, GAS BLOWER RELAY REPLACEMENT, GAS BLOWER REPLACEMENT, GAS IGNITOR REPLACEMENT, GAS COMPUTER REPLACEMENT GAS VALVE REPLACEMENT FAUCET ASSEMBLY REPLACEMENT DRAIN VALVE REPLACEMENT BASKET LIFT RELAY REPLACEMENT BASKET LIFT RODS REPLACEMENT BASKET LIFT TIMER REPLACEMENT BASKET LIFT MICROSWITCH REPLACEMENT BASKET LIFT MOTOR REPLACEMENT TRANSFORMER REPLACEMENT RELAY REPLACEMENT (8SMS ELECTRIC) FITTINGS REPLACEMENT (8SMS ELECTRIC) ** Under normal circumstances, a reasonably competent technician can complete the task within this time. NOTE: Time allowance shown includes time to diagnose and perform service listed. Travel time is not included. These times are to be used as a guide for replacing single parts. If multiple parts are replaced, these times will be significantly reduced. 26

28 UNIVERSAL HOLDING CABINET (UHC) ONE UNIT STACKED LOWER UNIT FUSE REPLACEMENT HEATER PLATE REPLACEMENT SWITCH (GREEN ROCKER) REPLACEMENT EXHAUST BLOWER REPLACEMENT MASTER CONTROL BOARD REPLACEMENT TRANSFORMER REPLACEMENT FRONT SLOT DISPLAY REPLACEMENT REAR SLOT DISPLAY REPLACEMENT DISPLAY DRIVER REPLACEMENT SLOT BEZEL REPLACEMENT NOTE: Time allowance shown includes time to diagnose and perform service listed. Travel time is not included. These times are to be used as a guide for replacing single parts. If multiple parts are replaced, these times will be significantly reduced. HEATED LANDING ZONE (HLZ) / HEATED PASS THROUGH (HPT) MAXIMUM TARGET** ROCKER SWITCH (HPT) CONTROLLER BOARD (HPT) COMPUTER REPLACEMENT (HLZ) RELAY & FUSE REPLACEMENT (HLZ/HPT) TRANSFORMER REPLACEMENT (HLZ/HPT) AIR PROBE REPLACEMENT (HLZ/HPT) AIR THERMOCOUPLE REPLACEMENT (HLZ/HPT) HEATER PLATE (PLATEN) REPLACEMENT (HLZ/HPT) BLOWER MOTOR REPLACEMENT (HLZ/HPT) HIGH-LIMIT REPLACEMENT KIT (HLZ/HPT) ** Under normal circumstances, a reasonably competent technician can complete the task within this time. NOTE: Time allowance shown includes time to diagnose and perform service listed. Travel time is not included. These times are to be used as a guide for replacing single parts. If multiple parts are replaced, these times will be significantly reduced. 27

29 VERTICAL TOASTER (VT) MAXIMUM TARGET** COMPUTER REPLACEMENT RELAY REPLACEMENT TRANSFORMER REPLACEMENT CHAIN/SPROCKET REPLACEMENT DRIVE BELT REPLACEMENT (BELT-DRIVE TOASTERS ONLY) TRAY HEATER REPLACEMENT TRAY PROBE REPLACEMENT HIGH-LIMIT REPLACEMENT PLATEN REPLACEMENT COOK BELT ROLLER REPLACEMENT MOTOR REPLACEMENT TEMPERATURE PROBE REPLACEMENT ** Under normal circumstances, a reasonably competent technician can complete the task within this time. NOTE: Time allowance shown includes time to diagnose and perform service listed. Travel time is not included. These times are to be used as a guide for replacing single parts. If multiple parts are replaced, these times will be significantly reduced. PRODUCT HOLDING DEVICE (PHD) MAXIMUM TARGET** COMPUTER ASSEMBLY REPLACEMENT TRANSFORMER REPLACEMENT RELAY REPLACEMENT ELEMENT, BOTTOM, REPLACEMENT ELEMENT, TOP, REPLACEMENT SWITCH, POWER, REPLACEMENT ** Under normal circumstances, a reasonably competent technician can complete the task within this time. NOTE: Time allowance shown includes time to diagnose and perform service listed. Travel time is not included. These times are to be used as a guide for replacing single parts. If multiple parts are replaced, these times will be significantly reduced. 28

30 SINGLE BASKET DISPENSER (SinBaD) MAXIMUM TARGET** LOAD CELL ASSEMBLY REPLACEMENT DISPENSE MOTOR REPLACEMENT DRUM MOTOR REPLACEMENT DRUM ROTOR ARM REPLACEMENT (BULLET REPLACEMENT) INTERFACE BOARD REPLACEMENT PROXIMITY SENSOR CABLE ASSEMBLY REPLACEMENT COMPUTER ASSEMBLY REPLACEMENT POWER (ON/OFF) SWITCH REPLACEMENT TRANSFORMER REPLACEMENT ** Under normal circumstances, a reasonably competent technician can complete the task within this time. NOTE: Time allowance shown includes time to diagnose and perform service listed. Travel time is not included. These times are to be used as a guide for replacing single parts. If multiple parts are replaced, these times will be significantly reduced. 29

31 WHAT THE WARRANTY DOES NOT COVER Damage due to misuse, abuse, alteration or accident. Improper or unauthorized repair. Failure to follow installation procedures, operation instructions and/or scheduled maintenance procedures as prescribed in the Frymaster Service and Owner s Manual. Damage in shipment. Removal, alteration, or destruction of the rating plate. Changes in adjustment and calibrations after thirty days from equipment installation date. Failure to program Computer Magic appliances in accordance with programming procedures prescribed in the Frymaster Service and Owner s Manual. Equipment exported to foreign countries. Normal maintenance items; i.e., electric bulbs, fuses, gaskets, o-rings, interior and exterior finishes, cleaning, and abuse to power cord. O Rings not covered under warranty: , , and Travel over 100 miles or 2 hours. Note: No travel over 100 miles or two hours will be paid without authorization number. Overtime or holiday charges over the standard rate. Damages (the cost of repairing other property, which is damaged), loss of time, profits, use, or any other incidental damages of any kind. Conversion kits are not covered under warranty unless the unit was shipped out incorrectly, or authorization is given by the Technical Service Department. Toll Fees Truck Fees 30

32 TIDBITS OF INFORMATION Serial number etched on the inside of the frypot started in October 1995 Normal frypot change outs as soon as serial number is cut out of frypot, frypot can be thrown away unless it is a 439 material frypot CR means it is a mild steel or cold roll steel frypot (found on the end of the model number of the fryer.) ST would be at the end of model number to indicate mild or cold roll steel SS means it is a stainless steel frypot Frypot Part Numbers: 806 or 106 numbers are frypot assembly (includes baffles and insulation). 823 numbers are frypot only No longer have core credits on computer and controllers McDonald s computer is an obsolete computer. No credit will be issued if this computer is returned McDonald s computer is an obsolete computer. Credit will be given on this computer when it is replaced with an M2000 as long as the fryer is under warranty Before 1990, a bank of fryers shared one serial number. After 1990, each fryer in a bank has its own serial number 1995 forward, all frypot serial numbers are ten digits The filter system also has a serial number 439 frypots must be sent back. These can be tested with a magnet. If the magnet sticks to the frypot, it is 439 material if in doubt, call the warranty or technical service department-. 31

33 WARRANTY POLICY WHAT IS COVERED? The Frymaster Dean warranty covers all defects in workmanship and material in all commercial cooking appliance and computer/controller equipment manufactured by the Frymaster Dean and sold within the domestic United States and Puerto Rico. WHO IS COVERED? The warranty covers only the original purchaser of Frymaster Dean commercial cooking appliances and computer/controller equipment. POLICY ADMINISTRATION Frymaster Dean will strive to establish simple, easily administered warranty policies. The warranty policies will be administered fairly, and in a manner that understands the needs of our customers. WARRANTY STATEMENT Frymaster Dean will customize warranty features for certain customers to better meet their needs. We understand the value of warranty after a sale and will strive to provide the best aftersales service to our customers. FLEXIBILITY Frymaster Dean will administer its warranty policies with an understanding of how we are viewed by our customers. Our intention is to be fair at all times, drawing out adequate information in order to make sensible decisions pertaining to warranty coverage. 32

34 DEAN STANDARD WARRANTY All Dean equipment carries a one-year parts and labor warranty from the date of installation, except for frypots. FRYPOTS *See pro rated structure (next page) Models: SR38, SR42, SR52, SR62 One year mild steel Five years prorated stainless steel* Models: SM 20, SM40¹, SM50, SM60, SM80, SM35¹ Five year mild steel Ten year stainless steel ¹SM40 & SM35 installed before January 1, 2000 One year mild steel Five year prorated stainless steel* Models: 1824 and 2424 Four years mild steel Models: 1414E, 1818E, 2020E, 18UE Five year mild steel Ten year stainless steel Models: 1414G, 1818G, 2020G Five year mild steel Ten year stainless Models: D20G, D50G, D60G, D80G Five year mild steel Ten year stainless steel Models: 118G, 218G Ten year stainless steel Models: TC25, TC35 One year mild steel Five year stainless prorated* Models: RG1824, RG2424 Five year Models: PC60, PC80 Five year Models: BG1824, BG2424 Five year 33

35 *PRORATED FRYPOT STRUCTURE First Year 100% parts and labor. Second year customer pays labor, freight and 20% of current frypot list price. Third year customer pays labor, freight and 40% of current frypot list price. Fourth year customer pays labor, freight, and 60% of current frypot list price Fifth year customer pays labor, freight, and 80% of current frypot list price After fifth year customer pays labor, freight, and 100% of frypot. I-HOP EXTENDED WARRANTY Models: SM20/SM50 2-year parts and labor Additional 3 year warranty on mild steel frypot Additional 8 year warranty on stainless steel frypot 34

36 DEAN MODEL NUMBER IDENTIFICATION SM50GMS SM 50 G M S The number refers to G Gas oil capacity: 20, 35, E 40, 42, 50, 52, 60, 80 Electric SM Super Marathon D Decathlon SR Super Runner TC Counter Top PC Pasta Cooker BG Bagel Boiler RG Rethermalizer T Thermatron Controlled M Millivolt I Electronic Ignition (24v) HP High Performance DI Drop In S at the end indicates stainless steel. No S indicates mild steel (see note below) Note: Valid only on units with recent serial numbers ending in F95 for example. T-Thermatron Controlled I-Electronic Ignition (24V) 1824GTI This number refers to the size of the tank. G = Gas E = Electric 35

37 DEAN SERIAL NUMBERS October 1997 Present Year Month Model Family Sequential number of fryer built 9710FM to 1997 A series of numbers and a letter; i.e., D95. The first set of five or six numbers will be the sales order number. The next three numbers are the numbers for each individual unit; i.e., 001, 002, etc. The following letter is the month followed by the year. In this method you must have the model number to determine material used in construction. An S at the end of the model number signifies stainless steel. If no S, the unit is mild steel to 1993 A series of numbers preceded by a W ; i.e., W SS or MS. The model number is not referenced and must be determined. The first two numbers are the month of production. The next two are the year. The remaining series of numbers are a manufacturing sequence and are not significant. The letters following give the material used in construction: SS = Stainless Steel, MS = Mild Steel. Before 1985 Model number precedes a series of four or five numbers; i.e., These must be manually checked in a card file to determine warranty status. 36

38 NOTES DEAN LIMITED WARRANTY 37