Warranty Statement - Terms and Conditions

Transcription

1 ATS Diesel Performance warrants to the original purchaser that any items purchased shall be covered for defects in material and/or workmanship. ATS reserves the right to determine the course of action regarding repair and/or replacement of any and all warrantable products. Entering into this contract, the purchaser accepts there will be no refunds for products installed or used in any way. Any refund or compensation for unused product is at the sole discretion of ATS. All decisions made by ATS are final. In the event of a warranty claim, all warrantable products must be returned, prepaid, with a complete service history and proof of purchase (date/invoice). ATS must have on file a completed Warranty Registration Card for the product in question. A valid proof of purchase is a dated bill of sale. Repaired or replaced product will be returned to the customer freight collect. Accepted warranty units, which have been replaced, become the sole property of ATS. In the event of a Warranty repair or replacement, product warranty period continues from the original date and vehicle mileage of the original purchase of the product. Warranty is not extended or renewed on repaired or replaced products. This Warranty shall be nullified and ATS shall be relieved from any responsibility or liability under this warranty on any product for which required cores have not been returned to ATS within the allotted time (most items are 20 days). This Warranty shall be nullified and ATS shall be relieved from any responsibility or liability under this warranty on any product for which invoices carry an open balance; i.e.: all bills must be paid in full and all cores must have been returned before warranty replacement or repair will even be considered by ATS. ATS Automatic Transmissions ATS automatic transmissions carry a 3-year/150,000 mile warranty. All labor, shipping or any other charges associated with the transmission and the transmission failure are not covered under warranty. Labor and/or shipping charges will not be refunded under any circumstance. After the one-year anniversary date of the original purchase, there is a limited parts replacement warranty only. In the event of a transmission failure, the defective transmission must be returned to ATS for inspection before any replacement transmission is sent to the customer. After the transmission is inspected by ATS and the failure analysis is completed, the inspection officer at ATS will provide written documentation stating the condition of the transmission and determine, to the best of his or her ability, what caused the malfunction or complaint. Based on the findings of the inspection report, a decision will be made as to the validity of the warranty claim. In the event of clutch pack failure, see Clutch Pack Failures below. In the event the customer requires immediate service and chooses not to wait for their transmission to be returned to ATS for inspection, service, and potential repair or replacement, a replacement transmission can be purchased for the full current MSRP of the transmission, plus applicable core charge, and bi-directional shipping. When the defective transmission arrives at ATS, the core charge will be refunded to the customer, and the transmission will be inspected. During inspection, the transmission will be assessed for warrantable damage. If the transmission has failed under the terms of the original warranty contract, ATS will refund the full purchase price paid by the customer for the replacement transmission. In the event the transmission has failed due to any issue not covered under the original warranty contract, charges will be assessed based on parts required to return the transmission to nominal ATS standards. The total cost of required parts is deducted from the purchase price paid for the replacement transmission, and the customer will be refunded the difference (if any) between the purchase price paid for the replacement transmission and the cost of parts required for repair. In the event of clutch pack failure, see Clutch Pack Failures below. In the event the customer can wait for their transmission to be returned to ATS for inspection, service, and potential repair or replacement, the customer pays bi-directional shipping of the transmission. When the defective transmission arrives at ATS, the transmission will be inspected. During inspection, the transmission will be assessed for warrantable damage. If the transmission has failed under the terms of the original warranty contract, ATS will repair or replace the transmission, at ATS s discretion. In the event the transmission has failed due to any issue not covered under the original warranty contract, charges will be assessed based on parts required to return the transmission to nominal ATS standards. The total cost of parts required for repair of the transmission, and bi-directional shipping, will be billed to the customer prior to the repaired/replaced transmission being sent to the customer. In the event of clutch pack failure, see Clutch Pack Failures below. Clutch Pack Failures Non-Extreme Transmission clutch pack warranty: Any clutch pack failure resulting from abuse or over torque will not be covered under this warranty policy regardless of warranty term period coverage. Shipping, labor or any other damage occurring is not covered. Broken, sheared, damaged or twisted shafts, gear sets, ring gears, drums, sprags, roller clutches or one way mechanical clutches and the main case are not covered Page 1 of 7

2 under this warranty. Extreme Transmission clutch pack warranty: Any clutch pack failure resulting from abuse or over torque will be covered during the full 3-year/150,000 mile warranty period. Shipping, labor or any other damage occurring is not covered. Broken, sheared, damaged or twisted shafts, gear sets, ring gears, drums, sprags, roller clutches or one way mechanical clutches and the main case are not covered under this warranty. Line pressures must be tested at time of install. (This is mandatory for warranty.) Measure the following: 1. Idle line pressure test: Idle vehicle in Drive. Note pressure and record on the bottom of the included warranty card to be sent to ATS. 2. Stall line pressure test: Place vehicle in drive with emergency brake on and pump stop brake 3 times. Hold stop brake with left foot while pressing accelerator to wide-open throttle for 3 seconds. Note maximum pressure and record on the bottom of the included warranty card to be sent to ATS. This transmission warranty shall not apply to any unit that has been improperly stored or installed; or to misapplication, improper operating conditions, accidents, or neglect; or which has been improperly repaired, maintained and/or altered by the owner or his agent/tech. This includes, but is not limited to the following: 1. Abuse resulting in broken, fractured, or sheared shafts/gears; damaged clutch packs/bands (except as identified in Clutch Pack Failures above). 2. Damage to the front pump due to mis-installation or misalignment of the torque converter. 3. Damaged gear train due to insufficient lubrication as a result of: a. Low fluid level b. Improperly serviced transmission c. Modifications to cooler system that is not approved by ATS (i.e.: external transmission filter, restricted cooler lines) d. Non-updated snap-in connectors in cooler lines (Dodge Specific: must be upgraded to screw-in cooler lines) 4. The use of other than Factory or ATS TCM/PCM programming. ATS will not pay for any fluids replaced in the event of a transmission failure. Synthetic fluids are not covered under any circumstance. If Synthetic ATF is to be installed, the customer will be responsible for the cost. Transmission shafts are not covered by warranty on any transmission due to the capability of certain situations to cause stress-loads beyond the structural ability of the shaft. The warranty on automatic transmissions are transferable only by ATS, at ATS s discretion. Warranty transfers are for parts only, and do not include first year shipping and/or labor warranty coverage. The original owner must contact ATS with the contact info of the transferee in order to set up warranty transfer. The transmission may be required to be returned to ATS for inspection prior to warranty transfer. The customer is responsible for all labor and shipping charges incurred in the event the customer decides to have ATS inspect the transmission for warranty transfer. If, after inspection ATS determines there are issues with the transmission, we will notify the original owner, who then has the choice of initiating a warranty claim as outlined above, or having the transmission returned without repair (customer will be responsible for any incurred labor charges). 5Star Viskus Clutch Drive Torque Converters 5Star Viskus Clutch Drive Torque Converters carry a 3-year/150,000 mile warranty. All labor, shipping or any other charges associated with the 5Star Viskus Clutch Drive Torque Converter and the 5Star Viskus Clutch Drive Torque Converter failure are not covered under warranty. Labor and/or shipping charges will not be refunded under any circumstance. After the one-year anniversary date of the original purchase, there is a limited parts replacement warranty only. In the event of a torque converter failure, the defective 5Star Viskus Clutch Drive Torque Converter must be returned to ATS for inspection before any replacement 5Star Viskus Clutch Drive Torque Converter is sent to the customer. After the 5Star Viskus Clutch Drive Torque Converter is inspected by ATS and the failure analysis is completed, the inspection officer at ATS will provide written documentation stating the condition of the 5Star Viskus Clutch Drive Torque Converter and determine, to the best of his or her ability, what caused the malfunction or complaint. Based on the findings of the inspection report, a decision will be made as to the validity of the warranty claim. In the event the customer requires immediate service and chooses not to wait for their 5Star Viskus Clutch Drive Torque Converter to be returned to ATS for inspection, service, and potential repair or replacement, a replacement unit can be purchased for the full current MSRP of the 5Star Viskus Clutch Drive Torque Converter, plus applicable core charge and bi-directional shipping. When the defective Page 2 of 7

3 5Star Viskus Clutch Drive Torque Converter arrives at ATS, the core charge will be refunded to the customer, and the 5Star Viskus Clutch Drive Torque Converter will be inspected. During inspection, the 5Star Viskus Clutch Drive Torque Converter will be assessed for warrantable damage. If the 5Star Viskus Clutch Drive Torque Converter has failed under the terms of the original warranty contract, ATS will refund the full purchase price paid by the customer for the replacement 5Star Viskus Clutch Drive Torque Converter. In the event the 5Star Viskus Clutch Drive Torque Converter has failed due to any issue not covered under the original warranty contract, charges will be assessed based on parts required to return the 5Star Viskus Clutch Drive Torque Converter to nominal ATS standards. The total cost of required parts is deducted from the purchase price paid for the replacement 5Star Viskus Clutch Drive Torque Converter, and the customer will be refunded the difference (if any) between the purchase price paid for the replacement 5Star Viskus Clutch Drive Torque Converter and the cost of parts required for repair. In the event the customer can wait for their 5Star Viskus Clutch Drive Torque Converter to be returned to ATS for inspection, service, and potential repair or replacement, the customer pays bi-directional shipping of the 5Star Viskus Clutch Drive Torque Converter. When the defective 5Star Viskus Clutch Drive Torque Converter arrives at ATS, the 5Star Viskus Clutch Drive Torque Converter will be inspected. During inspection, the 5Star Viskus Clutch Drive Torque Converter will be assessed for warrantable damage. If the 5Star Viskus Clutch Drive Torque Converter has failed under the terms of the original warranty contract, ATS will repair or replace the 5Star Viskus Clutch Drive Torque Converter, at ATS s discretion. In the event the 5Star Viskus Clutch Drive Torque Converter has failed due to any issue not covered under the original warranty contract, charges will be assessed based on parts required to return the 5Star Viskus Clutch Drive Torque Converter to nominal ATS standards. The total cost of parts required for repair of the 5Star Viskus Clutch Drive Torque Converter, and bi-directional shipping, will be billed to the customer prior to the repaired/replaced 5Star Viskus Clutch Drive Torque Converter being sent to the customer. This 5Star Viskus Clutch Drive Torque Converter warranty shall not apply to any unit that has been improperly stored or installed; or to misapplication, improper operating conditions, accidents, or neglect; or which has been improperly repaired, maintained, and/or altered by the owner or his agent/tech. This includes, but is not limited to the following: 1. Mis-installation resulting in 5Star Viskus Clutch Drive Torque Converter hub damage. 2. Stripped bolts or use of bolts other than those supplied by ATS. 3. Damage due to insufficient lubrication as a result of: a. Low fluid level b. Improperly serviced transmission c. Modifications to cooler system that is not approved by ATS (i.e.: external transmission filter, restricted cooler lines) d. Non-updated snap-in connectors in cooler lines (Dodge Specific: must be upgraded to screw-in cooler lines) ATS will not pay for any fluids replaced in the event of a 5Star Viskus Clutch Drive Torque Converter failure. Synthetic fluids are not covered under any circumstance. If Synthetic ATF is to be installed, the customer will be responsible for the cost. The warranty on 5Star Viskus Clutch Drive Torque Converters are transferable only by ATS at ATS s discretion. Warranty transfers are for parts only, and do not include first year shipping and/or labor warranty coverage. The original owner must contact ATS with the contact info of the transferee in order to set up warranty transfer. The 5Star Viskus Clutch Drive Torque Converter may be required to be returned to ATS for inspection prior to warranty transfer. The customer is responsible for all labor and shipping charges incurred in the event the customer decides to have ATS inspect the 5Star Viskus Clutch Drive Torque Converter for warranty transfer. If, after inspection ATS determines there are issues with the 5Star Viskus Clutch Drive Torque Converter, we will notify the original owner, who then has the choice of initiating a warranty claim as outlined above, or having the 5Star Viskus Clutch Drive Torque Converter returned without repair (customer will be responsible for any incurred labor charges). Aurora Series Turbo Chargers Aurora Series Turbo Chargers carry a 3-year/150,000 mile non-transferable, limited parts only replacement warranty. All labor, shipping or any other charges associated with the Aurora Series Turbo Charger and the Aurora Series Turbo Charger failure are not covered under warranty. Labor and/or shipping charges will not be refunded under any circumstance. In the event of an Aurora Series Turbo Charger failure, the Aurora Series Turbo Charger must be returned to ATS for inspection before any replacement Aurora Series Turbo Charger is sent to the customer. After the Aurora Series Turbo Charger is inspected by ATS and the failure analysis is completed, the inspection officer at ATS will provide written documentation stating the condition of the Aurora Series Turbo Charger and determine, to the best of his or her ability, what caused the malfunction or complaint. Based on the findings of the inspection report, a decision will be made as to the validity of the warranty claim. In the event the customer requires immediate service and chooses not to wait for their Aurora Series Turbo Charger to be returned to ATS for inspection, service, and potential repair or replacement, a replacement unit can be purchased for the full current MSRP of the Aurora Page 3 of 7

4 Series Turbo Charger, plus applicable core charge, and bi-directional shipping. When the defective Aurora Series Turbo Charger arrives at ATS, the core charge (if applicable) will be refunded to the customer, and the Aurora Series Turbo Charger will be inspected. During inspection, the Aurora Series Turbo Charger will be assessed for warrantable damage. If the Aurora Series Turbo Charger has failed under the terms of the original warranty contract, ATS will refund the full purchase price paid by the customer for the replacement Aurora Series Turbo Charger. In the event the Aurora Series Turbo Charger has failed due to any issue not covered under the original warranty contract, charges will be assessed based on parts required to return the Aurora Series Turbo Charger to nominal ATS standards. The total cost of required parts is deducted from the purchase price paid for the replacement Aurora Series Turbo Charger, and the customer will be refunded the difference (if any) between the purchase price paid for the replacement Aurora Series Turbo Charger and the cost of parts required for repair. In the event the customer can wait for their Aurora Series Turbo Charger to be returned to ATS for inspection, service, and potential repair or replacement, the customer pays bi-directional shipping of the Aurora Series Turbo Charger. When the defective Aurora Series Turbo Charger arrives at ATS, the Aurora Series Turbo Charger will be inspected. During inspection, the Aurora Series Turbo Charger will be assessed for warrantable damage. If the Aurora Series Turbo Charger has failed under the terms of the original warranty contract, ATS will repair or replace the Aurora Series Turbo Charger, at ATS s discretion. In the event the Aurora Series Turbo Charger has failed due to any issue not covered under the original warranty contract, charges will be assessed based on parts required to return the Aurora Series Turbo Charger to nominal ATS standards. The total cost of parts required for repair of the Aurora Series Turbo Charger, and bi-directional shipping, will be billed to the customer prior to the repaired/replaced Aurora Series Turbo Charger being sent to the customer. Damage due to plugged oil return lines, thrust bushing/bearing damage due to excessive turbo surge, and/or lack of supply oil to the cartridge are not covered under this warranty. Cyclone Series Fuel Injectors Cyclone Series Fuel Injectors carry a 3-year/150,000 mile non-transferable, limited parts only replacement warranty. All labor, shipping or any other charges associated with the Cyclone Series Fuel Injector(s) and the Cyclone Series Fuel Injector(s) failure are not covered under warranty. Labor and/or shipping charges will not be refunded under any circumstance. In the event of one or more injector failures, the Cyclone Series Fuel Injector(s) must be returned to ATS for inspection before any replacement Cyclone Series Fuel Injector(s) is/are sent to the customer. After the Cyclone Series Fuel Injector(s) is/are inspected by ATS and the failure analysis is completed, the inspection officer at ATS will provide written documentation stating the condition of the Cyclone Series Fuel Injector(s) and determine, to the best of his or her ability, what caused the malfunction or complaint. Based on the findings of the inspection report, a decision will be made as to the validity of the warranty claim. In the event the customer requires immediate service and chooses not to wait for their Cyclone Series Fuel Injector(s) to be returned to ATS for inspection, service, and potential repair or replacement, a replacement unit can be purchased for the full current MSRP of the Cyclone Series Fuel Injector(s), plus applicable core charge, and bi-directional shipping. When the defective Cyclone Series Fuel Injector(s) arrives at ATS, the core charge (if applicable) will be refunded to the customer, and the Cyclone Series Fuel Injector(s) will be inspected. During inspection, the Cyclone Series Fuel Injector(s) will be assessed for warrantable damage. If the Cyclone Series Fuel Injector(s) has/have failed under the terms of the original warranty contract, ATS will refund the full purchase price paid by the customer for the replacement Cyclone Series Fuel Injector(s). In the event the Cyclone Series Fuel Injector(s) has/have failed due to any issue not covered under the original warranty contract, charges will be assessed based on parts required to return the Cyclone Series Fuel Injector(s) to nominal ATS standards. The total cost of required parts is deducted from the purchase price paid for the replacement Cyclone Series Fuel Injector(s), and the customer will be refunded the difference (if any) between the purchase price paid for the replacement Cyclone Series Fuel Injector(s) and the cost of parts required for repair. In the event the customer can wait for their Cyclone Series Fuel Injector(s) to be returned to ATS for inspection, service, and potential repair or replacement, the customer pays bi-directional shipping of the Cyclone Series Fuel Injector(s). When the defective Cyclone Series Fuel Injector(s) arrives at ATS, the Cyclone Series Fuel Injector(s) will be inspected. During inspection, the Cyclone Series Fuel Injector(s) will be assessed for warrantable damage. If the Cyclone Series Fuel Injector(s) has/have failed under the terms of the original warranty contract, ATS will repair or replace the Cyclone Series Fuel Injector(s), at ATS s discretion. In the event the Cyclone Series Fuel Injector(s) has/have failed due to any issue not covered under the original warranty contract, charges will be assessed based on parts required to return the Cyclone Series Fuel Injector(s) to nominal ATS standards. The total cost of parts required for repair of the Cyclone Series Fuel Injector(s), and bi-directional shipping, will be billed to the customer prior to the repaired/replaced Cyclone Series Fuel Injector(s) being sent to the customer. Page 4 of 7

5 Cyclone Series Fuel Injector(s) that have utilized home-brew biodiesel, or any other form of fuel not supplied by conventional means are not covered under this warranty. ATS Manual Transmissions ATS manual transmissions carry a 3-year/150,000 mile warranty ONLY if you have purchased and installed the ATS ForceCool Manual Transmission cooler package, otherwise, ATS manual transmissions carry a 1-year/12,000 mile warranty. All labor, shipping or any other charges associated with the transmission and the transmission failure are not covered under warranty. Labor and/or shipping charges will not be refunded under any circumstance. After the one-year anniversary date of the original purchase, there is a limited parts replacement warranty only. In the event of a transmission failure, the defective transmission must be returned to ATS for inspection before any replacement transmission is sent to the customer. After the transmission is inspected by ATS and the failure analysis is completed, the inspection officer at ATS will provide written documentation stating the condition of the transmission and determine, to the best of his or her ability, what caused the malfunction or complaint. Based on the findings of the inspection report, a decision will be made as to the validity of the warranty claim. In the event the customer requires immediate service and chooses not to wait for their transmission to be returned to ATS for inspection, service, and potential repair or replacement, a replacement transmission can be purchased for the full current MSRP of the transmission, plus applicable core charge, and bi-directional shipping. When the defective transmission arrives at ATS, the core charge will be refunded to the customer, and the transmission will be inspected. During inspection, the transmission will be assessed for warrantable damage. If the transmission has failed under the terms of the original warranty contract, ATS will refund the full purchase price paid by the customer for the replacement transmission. In the event the transmission has failed due to any issue not covered under the original warranty contract, charges will be assessed based on parts required to return the transmission to nominal ATS standards. The total cost of required parts is deducted from the purchase price paid for the replacement transmission, and the customer will be refunded the difference (if any) between the purchase price paid for the replacement transmission and the cost of parts required for repair. In the event the customer can wait for their transmission to be returned to ATS for inspection, service, and potential repair or replacement, the customer pays bi-directional shipping of the transmission. When the defective transmission arrives at ATS, the transmission will be inspected. During inspection, the transmission will be assessed for warrantable damage. If the transmission has failed under the terms of the original warranty contract, ATS will repair or replace the transmission, at ATS s discretion. In the event the transmission has failed due to any issue not covered under the original warranty contract, charges will be assessed based on parts required to return the transmission to nominal ATS standards. The total cost of parts required for repair of the transmission, and bi-directional shipping, will be billed to the customer prior to the repaired/replaced transmission being sent to the customer. This transmission warranty shall not apply to any unit that has been improperly stored or installed; or to misapplication, improper operating conditions, accidents, or neglect; or which has been improperly repaired, maintained and/or altered by the owner or his agent/tech. This includes, but is not limited to the following: 1. Abuse resulting in broken, fractured, or sheared shafts/gears; damaged synchronizers. 2. Damage to the input shaft to mis-installation or misalignment of the clutch. 3. Damaged gear train due to insufficient lubrication as a result of: a. Low fluid level b. Improper fluid type c. Improperly serviced transmission d. Modifications to cooler system that is not approved by ATS ATS will not pay for any fluids replaced in the event of a transmission failure. Manual transmission shafts and gears are not covered by warranty on any transmission due to the capability of certain situations to cause stress-loads beyond the structural ability of the shaft or gear. Warranty Term and Labor Coverage for ATS Automatic Transmissions and 5Star Viskus Clutch Drive Torque Converters Page 5 of 7

6 The product/service warranty shall terminate at the end of the 3-year anniversary date from the time of original purchase, or 150,000 original miles (whichever occurs first). The first anniversary date is defined as one year after the original date of purchase or at 50,000 miles (whichever occurs first); the second anniversary is defined as two years after the original date of purchase or 100,000 miles (whichever occurs first); the third anniversary is defined as three years after the original date of purchase or 150,000 miles (whichever occurs first). Every year or 15,000 miles (whichever occurs first), routine service must be performed and documented (using forms attached to the end of this document) by a qualified automotive repair shop. How the ATS product was installed and serviced will determine the warranty criteria: 1. If the ATS product was installed by an ATS Authorized Dealer (go to ATSWebsite/ FeaturedDealers/ATSDealerMap.asp for a current listing of ATS Authorized Dealers), labor (up to $50 an hour, using the warranty repair line from the Mitchell Labor and Repair Estimating Guide), normal ground shipping, and parts costs incurred during the removal, repair, and/or replacement of an ATS product while undergoing warranty work, will be covered through the first anniversary of warranty only, based on ATS discretion, at an ATS Authorized Dealer with prior ATS written approval containing an ATS RMA (Return Merchandise Authorization) number. Until the product has been approved in writing, via an ATS RMA, for return or repair by ATS at one of the ATS Authorized Dealers, the consumer will be responsible for all labor, shipping, and any other costs incurred. After the first anniversary, at the discretion of ATS, ATS will cover parts costs only for a total of 3 years or 150,000 miles (whichever occurs first) from the original date of purchase. Any labor cost incurred after the first anniversary, as well as other costs, including shipping charges, are the responsibility of the customer. If ATS determines that a new unit is to be sent to replace a defective unit, the consumer may be required to purchase the new unit as stated under specific product sections above. 2. If the ATS product was not installed by an authorized dealer, ATS will cover parts costs only for a total of 3 years or 150,000 miles (whichever occurs first) from the original date of purchase. Any labor cost incurred, as well as other costs, including shipping charges, are the responsibility of the customer. Warranty Term and Labor Coverage for products other than ATS Automatic Transmissions, 5Star Viskus Clutch Drive Torque Converters Any products manufactured by ATS which carry a product/service warranty will be specified in the individual product documentation, a copy of which can be downloaded from the ATS website ( Products not manufactured by ATS Diesel Performance, Inc. are covered by their manufacturer s warranty and all potential warranty questions, concerns, or claims should be directed to that manufacturer. All labor, shipping or any other charges associated with any product warranty are not covered under warranty. Labor and/ or shipping charges will not be refunded under any circumstance. The following is not covered under warranty ATS is not liable for any towing charges, travel/lodging expenses, or any other resulting charges due to the failure of the component in question. Labor and/or shipping charges are not covered under any circumstance. Aside from provisions set forth in this statement or other ATS warranty related documents, ATS disclaims any implied warranties of merchantability and fitness for a particular purpose. ATS disclaims any liability for incidental or consequential damages including but not limited to: repair labor, rental vehicles, hotel costs, or any other inconvenience costs. This warranty is in lieu of all other warranties or guaranties, either express or implied, and shall not extend to any consumer or to any person other than the original purchaser residing within the boundaries of the continental U.S. or Canada. Service Intervals for ATS Automatic Transmissions and 5Star Viskus Clutch Drive Torque Converters In order to ensure warranty for the full 3 year/150,000 miles (whichever occurs first), the transmission and/or 5Star Viskus Clutch Drive Torque Converter must be serviced by a qualified automotive shop every year, or 15,000 miles (whichever occurs first). Service includes replacing fluid, filter and gasket. The shop is required to sign the attached check-sheet titled One Year & Two Year Transmission Warranty Service. Shops may contact ATS if there are any questions on service intervals and procedures. Customers who are certified technicians must obtain authorization from ATS prior to performing service operations. Page 6 of 7

7 Notification There are no cash refunds. In the unlikely event the customer is dissatisfied with one of the products or services provided by ATS, the only remedy available under the terms of this agreement is to have repair or replacement services provided under the ATS Diesel Performance warranty, or to trade products for like ATS manufactured products and services. If the customer attempts a credit card chargeback on any product purchased from ATS Diesel Performance, the customer agrees to refund the full amount of the chargeback plus a 50% penalty for the inconvenience and accounting costs. In the event the purchaser decides to pursue legal action towards ATS, for any reason, the parties will mediate in the County of Jefferson, State of Colorado court. All decisions made by a third party mediator are final. This warranty gives you specific rights, and you may have other rights, which vary from state to state. Warranty Registration Cards Complete the bottom portion of the warranty card(s) for your product(s). The warranty card(s) are included with any product which carries a warranty requiring registration. Mail completed Warranty Registration Cards to the address below. Seperate Warranty Registration Cards must be on-file with ATS for each warrantable product to receive any type of warranty coverage for that product. Mail Warranty Registration Cards to: ATS Diesel Performance, Inc Ward Rd. Arvada, CO Page 7 of 7