MOTOMAN Service Contracts

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Dominick Willis
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1 MOTOMAN Service Contracts M O T O M A N Discount on Training M O T O M A N Expanded Hotline S E R V Discount on Maintenance S E R V I C E Discount on Spare Parts MSC I C E C O N T R A C T S Discount on Service Reaction Time C O N T R A C T S

2 Total Customer Support. Our Attitude Your Benefit!

MOTOMAN Service Contracts 3 MOTOMAN Service Contracts Our service and maintenance agreements round out our comprehensive range of products and services.

MOTOMAN Service Contracts from YASKAWA offer you: Minimized risk of a production stop Optimal conditions in order to keep your production running with high quality Target dates ensure regular and

3 MOTOMAN Service Contracts 3 MOTOMAN Service Contracts Our service and maintenance agreements round out our comprehensive range of products and services. With a MOTOMAN service contract (MSC), you have made the right decision to ensure that your YASKAWA products continue to provide reliable, high-quality production in the future. MOTOMAN Service Contracts from YASKAWA offer you: Minimized risk of a production stop Optimal conditions in order to keep your production running with high quality Target dates ensure regular and timely maintenance Optimal cost control and reduction of the service costs Meaningful suggestions to help keep your robot system up to date A sensible way to plan long-term for upcoming repairs and restoration Necessary information regarding the current condition of your robot system

4 MOTOMAN Service Contracts MOTOMAN Service Contract MSV-Basic You receive the authorization level to reach the YASKAWA MOTOMAN service including holidays and weekends from 8.00 a.m. to 6.00 p.m. at Tel.

4 4 MOTOMAN Service Contracts MOTOMAN Service Contract MSV-Basic You receive the authorization level to reach the YASKAWA MOTOMAN service including holidays and weekends from 8.00 a.m. to 6.00 p.m. at Tel. +49 (0) 1 80 / Our robots are equipped with an extensive diagnostic and alarm systems. A large number of malfunctions can be solved uncomplicated and fast by our expert support.

MOTOMAN Service Contracts 5 MOTOMAN Service Contract MSV-A The implementation is performed according to the inspection manual including lubrication and batteries once every 2 years.

5 MOTOMAN Service Contracts 5 MOTOMAN Service Contract MSV-A The implementation is performed according to the inspection manual including lubrication and batteries once every 2 years. Afterwards a maintenance report and recommendation by YASKAWA will be given. With this contract you have the certainty about the actual condition of your products. This contract contains additionally the 365-days-extended phone support from 8.00 a.m. to 6.00 p.m. at Tel. +49 (0) 1 80 / Our robots are equipped with an extensive diagnostic and alarm systems. A large number of malfunctions can be solved uncomplicated and fast by our expert support.

6 MOTOMAN Service Contracts MOTOMAN Service Contract MSV-B The implementation is performed according to the inspection manual including lubrication and batteries once every year.

6 6 MOTOMAN Service Contracts MOTOMAN Service Contract MSV-B The implementation is performed according to the inspection manual including lubrication and batteries once every year. Afterwards a maintenance report and recommendation by YASKAWA will be given. With this contract you have the certainty about the actual condition of your products. This contract contains additionally the 365-days-extended phone support from 8.00 a.m. to 6.00 p.m. at Tel. +49 (0) 1 80 / Our robots are equipped with an extensive diagnostic and alarm systems. A large number of malfunctions can be solved uncomplicated and fast by our expert support.

MOTOMAN Service Contracts 7 MOTOMAN Service Contract MSV-C The implementation is performed according to the inspection manual for paintingrobots, dual-arm-robots, palletizing-robots with more than

7 MOTOMAN Service Contracts 7 MOTOMAN Service Contract MSV-C The implementation is performed according to the inspection manual for paintingrobots, dual-arm-robots, palletizing-robots with more than 200 kg bearing load, specialand extraordinary robots including lubrication and batteries once every year. Afterwards a maintenance report and recommendation by YASKAWA will be given. With this contract you have the certainty about the actual condition of your products. This contract contains additionally the 365-days-extended phone support from 8.00 a.m. to 6.00 p.m. at Tel. +49 (0) 1 80 / Our robots are equipped with an extensive diagnostic and alarm systems. A large number of malfunctions can be solved uncomplicated and fast by our expert support.

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MOTOMAN Service Contracts 9 MOTOMAN Service Contract Grease Analysis Program (GAP) You can order the grease analysis program as well as an option to our customized MOTOMAN service contract s.

The fat analysis program helps to prevent spontaneous failures of reducers, helps to plan reliable preventive measures and helps to increases the availability of your systems.

9 MOTOMAN Service Contracts 9 MOTOMAN Service Contract Grease Analysis Program (GAP) You can order the grease analysis program as well as an option to our customized MOTOMAN service contract s. The grease analysis program (GAP) was developed by YASKAWA for the durabilityevaluation of reducers. The fat analysis program helps to prevent spontaneous failures of reducers, helps to plan reliable preventive measures and helps to increases the availability of your systems. The samples taken from all reducers of your robots will be analyzed and evaluated by a laboratory. You receive a laboratory evaluation and a detailed report with the evaluation. An individual action plan will be prepared for you if necessary Metal content % S L U R B T

10 10 MOTOMAN Service Contracts Overview of MOTOMAN Service Contracts Description MSC-Basic MSC-A Service without maintenance Implementation of the maintenance according to the inspection manual including lubrication and batteries plus maintenance report once every 2 years Expanded accesibility of the YASKAWA Hotline technical Support 365 days/year from 8.00 a.m. to 6.00 p.m. from our Hotline +49 (0) 1805 / *1 with PIN-Code 365 days/year from 8.00 a.m. to 6.00 p.m. from our Hotline +49 (0) 1805 / *1 with PIN-Code Service request Mo to Fr from 7.30 a.m. to 6.00 p.m. at Tel. +49 (0) 1805 / Mo to Fr from 7.30 a.m. to 6.00 p.m. at Tel. +49 (0) 1805 / Spare Parts dispatch Mo to Thu from 7.30 a.m to 5.00 p.m., Fr from 7.30 a.m. to 4.00 p.m. Mo to Thu from 7.30 a.m to 5.00 p.m., Fr from 7.30 a.m. to 4.00 p.m. Reaction time *2 < 24 hours < 24 hours Discount on Training without depends on the number of participants Discount on Spare Parts without 10 % Discount on Service without without Contract duration 12 months + automatic extension 48 months + automatic extension Price per Robot (when 1 4 Robots are under the contract) 120,00 annually 1.695,00 every 24 months Price per Robot (when 5 10 Robots are under the contract) 105,00 annually 1.615,00 every 24 months Price per Robot (when Robots are under the contract) 90,00 annually 1.450,00 every 24 months Price per Robot (when at least 18 Robots are under the contract) 75,00 annually 1.230,00 every 24 months Price per external axis/gearbox 0,00 annually 200,00 every 24 months Remark to *1 The Hotline can be reached on weekends and on public holidays only with your allocated and in the contract specified PIN-Code Remark to *2 24 hours reaction time within the ordinary working time (Mo to Fr from 8.00 a.m. to 6.00 p.m.)

11 MOTOMAN Service Contracts 11 MSC-B MSC-C FAP Implementation of the maintenance according to the inspection manual including lubrication and batteries plus maintenance report once a year Implementation of the maintenance according to the inspection manual for painting-robots, dual-arm-robots, palletizing-robots with more than 200 kg bearing load, special- and extraordinary robots including lubrication and batteries plus maintenance report once a year Fat (F) Analyzing (A) Program (P) 365 days/year from 8.00 a.m. to 6.00 p.m. from our Hotline +49 (0) 1805 / *1 with PIN-Code 365 days/year from 8.00 a.m. to 6.00 p.m. from our Hotline +49 (0) 1805 / *1 with PIN-Code Mo to Fr from 7.30 a.m. to 6.00 p.m. at Tel. +49 (0) 1805 / Mo to Fr from 7.30 a.m. to 6.00 p.m. at Tel. +49 (0) 1805 / Mo to Thu from 7.30 a.m to 5.00 p.m., Fr from 7.30 a.m. to 4.00 p.m. Mo to Thu from 7.30 a.m to 5.00 p.m., Fr from 7.30 a.m. to 4.00 p.m. < 24 hours < 24 hours depends on the number of participants depends on the number of participants 10 % 10 % See sheet Advantages See sheet Advantages 24 months + automatic extension 24 months + automatic extension 24 months + automatic extension 1.415,00 annually 1.815,00 annually 210,00 according to contract 1.350,00 annually 1.730,00 annually 200,00 according to contract 1.210,00 annually 1.555,00 annually 190,00 according to contract 1.025,00 annually 1.315,00 annually 170,00 according to contract 200,00 annually 200,00 annually 60,00 according to contract The Hotline can be reached on weekends and on public holidays only with your allocated and in the contract specified PIN-Code 24 hours reaction time within the ordinary working time (Mo to Fr from 8.00 a.m. to 6.00 p.m.)

12 MOTOMAN Service Contracts Advantages of the Maintenance Contract MSC-B Discount on maintenance (depending on the number of robots) Discount on training (depending on the number of participants)

12 12 MOTOMAN Service Contracts Advantages of the Maintenance Contract MSC-B Discount on maintenance (depending on the number of robots) Discount on training (depending on the number of participants) Discount on spare parts 10 % Discount on all kinds of service (excluding maintenance) 1. year: 2 % off 2. year: 4 % off 3. year: 6 % off 4. year: 8 % off 5. year: 10 % off (maximum) Supports the customer in keeping the robot properly maintained Technical support from our hotline with a PIN-Code Also on weekends and bank holidays between 8.00 a.m. to 6.00 p.m. The contracted customer gets preferred service 24 hours response time This additional service is with us free of charge

13 MOTOMAN Service Contracts 13 Discount on Training Discount on training Number of participants % 5 % 5 % 5 % 5 % 2 5 % 10 % 10 % 10 % 10 % Number of Robots 3 5 % 10 % 15 % 15 % 15 % 4 5 % 10 % 15 % 20 % 20 % 5 5 % 10 % 15 % 20 % 25 % The MSV-Basic maintenance contract doesn t contain the discount on training. The discount above depends on the number of the participants and robots and is limited to maximum 25 %. The value of the total discount musn t exceed the value of the maintenance contract. The discount on training is valid for training on site, but not for travel expenses. Solely the current prices of the YASKAWA ACADEMY are valid.

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16 YASKAWA Headquarters YASKAWA Europe GmbH Robotics Division Yaskawastraße Allershausen, Germany Tel. +49 (0) 8166/90-0 Fax +49 (0) 8166/ YASKAWA ACADEMY and sales office Frankfurt YASKAWA Europe GmbH Robotics Division Hauptstraße Eschborn, Germany Tel. +49 (0) 6196/ Fax +49 (0) 6196/ YASKAWA GROUP AT CZ ES FR FI YASKAWA Austria Schwechat/Wien +43(0) YASKAWA Czech s.r.o. Rudná u Prahy YASKAWA Ibérica, S.L. Gavà/Barcelona YASKAWA France SARL Saint-Aignan-de-Grand-Lieu YASKAWA Finland Oy Turku +358-(0) GB YASKAWA UK Ltd. Banbury IT IL NL PL YASKAWA Italia s.r.l. Torino YASKAWA Europe Technology Ltd. Rosh Ha ayin YASKAWA Benelux B.V. Son YASKAWA Polska Sp. z o.o. Wrocław RU YASKAWA Nordic AB Moskva SE SI TR ZA YASKAWA Nordic AB Torsås YASKAWA Slovenia Ribnica YASKAWA Turkey Elektrik Ticaret Ltd. Sti. İstanbul YASKAWA Southern Africa (PTY) Ltd Johannesburg DISTRIBUTORS BG ARAMET ROBOTICS Ltd. Yambol Kammarton Bulgaria Ltd. Sofia CH Messer Eutectic Castolin Switzerland S.A. Dällikon DK EE Robotcenter Danmark Løsning RKR Seadmed OÜ Tallinn/Estonia GR Gizelis Robotics Nea Kifissia HU Flexman Robotics Kft Budapest LT Profibus UAB Panevezys NO Skala Robotech AS Lierstranda PT ROBOPLAN Lda Aveiro RO Sam Robotics srl Timisoara MPL Automation S.R.L. Satu Mare +40 (0) robotics@yaskawa.eu.com Technische Änderungen und Irrtum vorbehalten. MOTOMAN Service Contracts, A , A-No

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