Suresh Kumar Dhawan MSP, MMIM, CSMC, CIT Trainer s Profile

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Suresh is also the founding member of the Malaysian Association of Professional Speakers (MAPS) and a professional member of the International Federation for Professional Speakers (IFFPS), which

1 Suresh Kumar Dhawan MSP, MMIM, CSMC, CIT Trainer s Profile We Empower Your Intelligence Professional Member of IFFPS Certified Stress Management Consultant Certified MBTI Administrator Suresh has been a consultant and international trainer for the past 10 years now. Suresh is also the founding member of the Malaysian Association of Professional Speakers (MAPS) and a professional member of the International Federation for Professional Speakers (IFFPS), which awards him the title of Malaysian Speaking Professional (MSP). He is a member and speaker for the Malaysian Institute of Management (MIM) and has been conferred the Tun Razak Youth Leadership Award (TRYLA), by YAB Dato Seri Najib Tun Razak and MIM. Suresh is a Certified Stress Management Consultants (CSMC), certified by George Bien (Founder of the CSMC) from the International Association of Counsellors and Therapist (IACT). He also has the Certificate In Training (CIT) conferred to him by the Human Resource Development Fund.He is also a certified trainer for Myers Briggs Type Indicator (MBTI), Personality Type Profiling. He has extensive experience in the service and marketing line as he served as an Advertising Sales Executive and Writer in the largest monthly circulating Health Magazine in Singapore. Suresh engaged himself in a fulfilling career as a Trainer with the Malaysian Humanitarian Foundation where he developed and conducted training programs, on relationship building, communication skills, emotional control and coping and handling skills. He also had the privilege of taking up the position of Training Specialist with the Sunway Group of Companies over looking 127 of its subsidiaries training needs and personnel development programs, including the management trainee program and succession planning framework for the entire conglomerate. Owing to his passion towards his career, he has been invited to give talks in esteemed institutions like MIM and Monash University, conduct learning activities for charitable organizations such as the Alzheimer s Disease Foundation (ADFM), Rotary International and to speak on Radio and Television and talk shows such GLOBAL, Moving On Two and Business FM 89.9 on various subjects. His passion for training has given him the opportunity to train across ASEAN, namely, the Philippines, Singapore, Thailand and Vietnam. Suresh is an energetic and versatile speaker who is able to conduct programs in both the English and Malay language. He conducts courses strictly in the field of improving performance such as Customer Service specific for all levels, Team Building designed for service improvement, team excellence and peak performance, Work Effectiveness which concentrates on hands on work competencies and skills, including Business Communication and Writing Skills, Telephone Skills, Public Speaking, Presentation Skills and Stress Management workshops. His Interpersonal Development programs focus on human interaction and communication competencies where as his Personal Development programs focus on self-empowerment, confidence and enhancing potential. The Leadership programs he conducts focuses on middle and senior management competencies. He is an expert in his field as he conducts his own research, which includes his own interviews, on sight observations and behavioural impact evaluations. A scientist by nature, he develops his own material through continuous research and practical experience. He has trained more than people of all ages, in over 150 large and small organizations, various ethnicity, from ages 6 to 60 years. These people rank between Chief Executive Officers, Managing Directors, General Managers, Managers, Executives, Supervisors, Secretaries, Front Liners, Field Workers, Teenagers, Children etc.

2 He has had the privilege and opportunity to work with organizations like, Siemens, Continental Sime, Nestle, Shell, British American Tobacco, Maxis, TM-Touch, Siemens, Maybank Group, Great Eastern Life, Bursa Malaysia, Sony Supply Chain, Panasonic Malaysia, Flextronics, Multimedia Development Corporation, Malakoff Berhad, DRB-Hicom, Perodua, Naza Group, Ambank Group, DHL, Public Bank, Bank of America, Bank of Tokyo, Deutsche Bank, Accenture, Permodalan Nasional Berhad, Alcom Berhad, Pantai Medical, Kumpulan Perubatan Johor, Sunway Group, Hong Leong Yamaha, Gas Malaysia, UEM Group, Danaharta, Schneider Electric, Infineon Technologies, Securities Commission, Dekon Holdings, Tenaga Nasional and many other reputable organizations. He has an impressive track record of repeat programs due to his emphasis on quality and program customization. Suresh gives his very best in every training session laced with humour and fun activities. Concepts are translated into applicable and practical techniques because he believes that people not only need to know what to do, but more importantly how to do it. He is a training consultant who speaks through experience, and the human heart. Among his many accomplishments: Conducted customer service training programs for the entire service engineer workforce of Siemens Healthcare in Malaysia and across ASEAN, which includes Singapore, Thailand, Philippines, Indonesia and Vietnam. The program was specially designed to improve the customer s experience at every major customer touch point. Conducted a customer service leaders program for all ASEAN Country managers of Siemens Healthcare, held in Ho Chi Mihn, Vietnam. Conducted a team building program to forge closer ties between the academic faculty and sales force of Inti University College. Conducted a personal mastery program for UDA Land Berhad. Conducted business presentation skills for Sime Darby Lockton, Insurance Brokers. The program was designed for management and senior management personnel. It looked at methods to enhance business presentation delivery and slide preparation and organization and get the buy in with clients and top management. Conducted a series of development programs for personnel from all business units within the Siemens Group. The programs covered negotiation skills, problem solving skills, leadership skills and people management skills. Conducted a program for B.Braun managers centred around managing organizational conflict with creativity. Conducted a program for B.Braun executives centred around Turning Vision into Reality. The program focussed on the essence of matching organizational vision, mission and values with that of the individual. It also looked at various aspects of inculcating B.Braun s values through team development. Conducted a Stress Management program for Maybank Executives and Managers. Conducted a personal mastery program for all staff of Manipal Medical College JVMC. The program was a continuation to the Team Building program conducted a year earlier. The program focused on getting the staff out the comfort zone and into a new paradigm.

3 Conducted a talk on Innovation specially designed for the property development industry for Suncity Berhad. Conducted a series of high-energy motivational talks for CSC that focussed on developing skills for success throughout one s career called, Pushing Towards Greater Heights, taking personal ownership called I am the CEO of Me, stress management called Don t Worry be Happy, positive thinking in health and success called, Mission Possible and relationships at work called, In Sickness and in Health. Conducted a high-energy motivational talk for Accenture that focused on personal empowerment, business building skills and community consciousness. Conducted a series of customer service, business writing and verbal communication programs for TNT Express. The program targeted participants from the call centre, those who worked with the customs and also selected departments. Conducted a stress management talk for TNT Express. Conducted a selling enhancement program specially designed for ID Industries. The program included a pre-program mystery shopper initiative. Conducted a Leadership Development Program for Managers from various divisions of the Siemens Group. The program focused on managing upwards, downwards, strategic thinking and improving organizational agility and influence. The program included a follow-up program, where by the Managers were assigned special assignment to complete within 2 weeks. The assignments were presented during the follow-up session. Conducted a teambuilding program for all Hitachi managers and senior management from Japan, which focused on improving efficiency and operational leadership. Conducted numerous problem solving and creative thinking programs for the DRB-Hicom Group. Conducted a negotiation skills program for PROTON Holdings. Conducted a series of Stress Management programs for DiGi Telecommunications throughout an 18-month period. Conducted a personal empowerment and wellbeing series for Canon-Opto which included a full fledge Wellness Program that successfully reduced up to 5kgs of personal weight and also an Advanced EQ program to enable participants to better manage work pressure and people pressure. Conducted problem solving and analytical skills programs for the Sime Darby Group organised by the Sime Darby Business School. Conducted a teambuilding session for Regional Financial Directors of BASF which included delegates from India, Pakistan, Germany, Australia, Vietnam, Japan, Taiwan, Korea, Malaysia, Indonesia and other countries. Conducted a series of interpersonal skills programs for Alliance Bank.

4 Conducted numerous Influencing with Impact programs for Bank Negara Malaysia (BNM). The programs were part of the bank s talent development program for Senior Executives and Managers. Conducted a series of problem solving and creative thinking programs for executives and managers of Continental Sime. Conducted an internal and external negotiation skills program for the IOI Group. Conducted a nation wide brand training campaign for Etiqa Insurance and Takaful to institute the new brand promise of humanizing insurance of this merged entity. Etiqa is an entity made up of Mayban Fortis, Takaful Nasional and Malaysia National Insurance (MNI). Conducted all 3 phases of the branding exercise which included the Brand Awareness and Salesmanship program for phase 1, 18 program types collectively for Managers, Executives and Non-Executives throughout an 18 months period for phase 2 for a total of 60 programs and the Brand Internalization program for Managers in phase 3. Conducted an organization wide service improvement plan for MSC Facilitation Services or MFS. The 6-month plan looked at improving various customer touch-points with government agencies and MSC status companies. The core areas identified for improvement were, personnel impression and communication, service delivery and complaint handling, and lastly telephone and written communication. Each area was evaluated with post program initiatives. Conducted a series of Interpersonal Skills programs for the supervisors and managers of GD Express Sdn. Bhd (GDex). Conducted the company wide brand training campaign for the UMW Group to institute the new brand promise of Beyond Boundaries. Proposed and implemented the new telephone greeting and handling system together with the personnel training. Conducted a Leadership Development Program for Team Leaders of Prudential Asia. The 6-month program was made up of a series of modules. They focused on developing personal leadership competencies, interpersonal skills with subordinates and goal setting. Conducted Team Building and Leadership sessions for all senior management personnel of Tokio Marine Insurance (Malaysia) Berhad. The participants included all Managers, Branch Managers, Regional Managers, and General Managers, COO and CEO. Conducted a Team Building and Motivation session for Nestle s Infant Nutrition Division for their nationwide launch of the new NAN infant nutrition product. Delivered a Personal Leadership program for Honda Malaysia call centre agents and Customer Service Department to strengthen them mentally and align their personal vision with that of Honda Malaysia. Delivered a company wide Change Management campaign for Aluminium Corporation Berhad (ALCOM). The program focussed on identifying problems at the shop floor in areas of Machinery, Materials, Man and Methods. Problems uncovered by the shop floor were then escalated to the Group Leaders who then assessed problems with the greatest impact to operations and committed to solutions. These proposed solutions were then escalated to Team Leaders who together with department Managers discussed and approved certain initiatives. The entire campaign included team building, personal

5 development and interpersonal skill programs. Interviews were conducted prior and during milestones to ascertain progress. Delivered a customer service program for the entire Schneider Electric Industries (M) Sdn. Bhd. as one entity and later a teambuilding program after it s acquisition of several organizations. The program was focussed on integrating cultures. Conducted 2 department focussed problem solving programs for Hitachi s engineering division. The program focussed on techniques of assessing problem priorities and their solutions. Conducted an interpersonal skills program for GD Express personnel. Conducted complex negotiation skills program for Siemens national and regional sales directors. Conducted a Change and Leadership program for the Customer Service unit of Siemens Healthcare dubbed People, Potential, Power. Conducted a Customer Service Program, for MCIS Zurich Berhad front-liners. Trained Flextronics supervisors and engineers on presentation skills and technical report writing skills. Trained Robert Bosch trainers and service support personnel on customer service. The program focused on handling customer types and improving the service support process. Delivered a motivational talk to Teradyne Malaysia and Singapore top management and top performers entitled Pushing Beyond to boost them for further growth and excellence. Conducted an assignment based training program for all the service advisors of Federal Auto Sdn. Bhd, distributors of Volvo Cars Malaysia, on Customer Service Excellence. Conducted a 2-Day Technical Conference for Guinness Anchor Berhad s technical division. The conference was aimed at introducing Key Performance Indicators to the line operators. The conference focussed on assessing the previous years performance, communication of year 2007/8 goals and the utilization of TPM as the tool to improve performance. Trained a selected team of Infineon Technologies engineers on teambuilding. The program looked at internal collaboration and coordination. Assessed and trained Infineon Technologies Asia Pacific regional call-centre on teleservice techniques to the US and European markets. The program included pre and post training individual performance report cards for each tele-consultant. Trained the entire Great Eastern Life training department on team building. The program looked at how trainers could improve the quality of training and service they provided to the agents by becoming a more effective and efficient team. Conducted a Customer Service Program for the Human Resource Department of Spansion (KL) Sdn. Bhd. This program was part of their service quality improvement initiative.

6 Conducted a stress management program for the managers and executives of SCOPE International. Participants from around the region attended this program to look at how they could learn how to perform under pressure and deliver results faster. Conducted a nationwide customer service program for the sales and service personnel of Permodalan Nasional Berhad (PNB). Delivered a 2-Year Training plan for selected personnel of PNB. Conducted a 2 Day Customer Service Workshop for all sales and service personnel of Negara Properties which included a 2 second level evaluation. Trained the top sales performers of UAC Berhad on Business to Business (B2B) customer service. Conducted a customer service program for Sunway Shared Services Centre Sdn. Bhd. with emphasis on process reengineering and customer management. Conducted communication skills, customer service, telephone techniques programs for Sunway Holdings Incorporated Berhad. Successfully trained service personnel of STAR-LRT from security guards to counter personnel in a corporate wide customer service upgrade campaign. Conducted a company wide Customer Service program dubbed the SILK Way of Service for Sistem Lingkaran Lebuhraya Kajang Sdn. Bhd. (SILK) which involved all toll tellers, supervisors, traffic patrol, traffic controllers and security guards. Conducted a company wide Customer Service program for the Customer Service Assistants (CSA) of PLUS Berhad. Conducted a program on service operation management and complaint handling for the entire workforce of Hotel Sri Petaling. The program identified critical areas for upgrade and complaint categories for further study. Conducted a Teambuilding program for Sony Supply Chain Services Malaysia personnel. Conducted a Teambuilding program for Sunway Lagoon Club which brought their staff and committee members together. The program objective was to bring these 2 parties closer together and clarify expectations to achieve the club s vision. Trained call centre and front counter service personnel of TM-Touch. Conducted an Interdepartmental Team Building Session coupled with a 3 month action driven follow up schedule for Dekon Holdings Sdn. Bhd. Completed a Train the Trainer workshop for the Top Management team of Sunway Group. Trained selected high performers in a Personal Mastery program which is part of the Sunway Group Management Development Program. Key note speaker for Malaysian Institute of Management (MIM) on Sales and Service. Key note speaker on various topics for Monash University such as Networking, Health and Success Mastery.

7 Key note speaker for Sunway Group on topics such Success Mastery and Health. Conducted regional customer service program for the Touch n Go call centre, service centres and dealerships with emphasis on up grading the service mindset and customer centricity. Successfully trained Maxis service personnel for team excellence. Trained the Finance Shared Service team of British American Tobacco to prepare them for a regional migration project in Australia. Conducted a nationwide Stress Management program for managers and officers of Public Bank Berhad. Trained the Asia Pacific regional team of Shell Shared Services Centre on Diversity and Inclusiveness. Conducted an exclusive training program to improve communication and work performance of the accounts and legal personnel of the Securities Commission. Worked together with the Maxis training department for a monumental event of creating the biggest bamboo logo in Malaysia which was accepted into the Malaysian Book of Records. The feat was achieved during the annual customer service conference that involved 800 service personnel all at once. Conducted a specially designed Customer Responsiveness program for the entire staff of Sunway Group Human Resources to help them identify areas of improvement based on customer feedback and interdepartmental effectiveness. Part of the service was consultation on the development and analysis of the customer service survey form. Completed a national branch alignment campaign to boost team commitment and internal customer service of Perodua Sales. Produced a comprehensive report highlighting action plans for departmental issues and implementation datelines together with training recommendations. Engineered vision alignment tools for Maybank Berhad s Vision Alignment Campaign which included training personnel from junior executives to senior managers. Trained the Finance, Administration and Human resource personnel of Cubic Electronics Sdn. Bhd. in a specially designed Creativity and Communication Skills program, to enhance their problem solving ability and skills in dealing with people. Initiated a career development plan for the frontline staff of SILK Highway. Trained the entire executive workforce of Alam Flora on customer service which includes the operations, human resource, customer service, administration, finance and logistics personnel for 3 years. They have recently won three crystal awards for customer service. Lead numerous corporate wide teambuilding programs with emphasis on internal and external customer service and camaraderie, such as Bursa Malaysia, Gas Malaysia, Bank of Tokyo, Bank of America, AmBank Group, Malaysian Institute of Insurance (MII), Maybank and others.

8 Conducted a company wide Customer Service program for the frontline team of Tung Shin Hospital which included the nurses and assistant nurses, pharmacy staff, traditional medicine staff and selected heads of department. Trained the engineers of Dyson Manufacturing on Communication skills, Business Writing Skills and Presentation Skills which was part of their company wide Personnel Development Plan. Conducted a specially designed grooming and etiquette program for the nursing and nonnursing staff of Pantai Medical. Conducted a specialized Customer Service program for the project team of Deutsche Bank, which involved personnel from various ranks dealing with high profile projects. Conducted a corporate wide internal customer service survey for Primerite Sdn. Bhd. and external customer service survey of their loyal, new and lost customers which became the basis of the corporate wide customer service program. The program report included human resource and training interventions which were later made into corporate policies. Trained the entire personnel of MSC Management Services and helped them look at avenues of overcoming the current hick-ups when servicing MSC status companies. Conducted an in-depth interview and subsequent Customer Service program for the entire staff of Negara Properties. Trained the sales force of Jardine One Solutions Singapore and Malaysia. It was a program focusing on merging cultures of both countries. Trained the Executive team of Colgate-Palmolive with emphasis on regional direction and human capital improvement. Trained the Executive team of Ramunia Fabricators on Vision and Values engineering with global expansion as the main focus. Trained the entire workforce of NAZA Kia and NAZA Motors with the focus of ironing out inter-departmental blocks and promoting process improvements through team communication. Trained a large number of multi-national companies (MNCs) in teaming to excel programs, such as Volvo, Nestle, F&N Coca-Cola, Sanofy Synthelabo, CCM Pharma, EAC Holdings, and Dutch Lady. Conducted a leadership workshop for OAC Berhad senior managers which focused on improving internal operations. Involved with the executive committee of Japanese Tobacco International in designing the annual sales conference in Haadyai, Thailand which included training 500 sales personnel. Forged cultures of MNCs like Reckitt-Beckinser which witnessed the sales force of Malaysia and Singapore come together to build closer ties and smoothen operational processes.

9 Trained local giants like YTL, Proton, Eon, Public Bank, VADS, Tan Chong Motors, Malakoff, UEM, Takaful Ikhlas, and many others. His clients come from various industries. The list below represents the companies he has had the privilege of working with. Company 1. Naza Group Berhad NASIM Naza Bikers Naza Motors Naza Properties Naza Hotels Naza Transport 2. Sunway Group of Companies Sunway Group Internal Audit Sunway Construction Sunway City Sunway Computers Sunway Technology Sunway Business Applications Client Services and Support Mgmt Sunway Medical 3. UMW Group of Companies UMW Toyota UMW Equipment UMW Industrial Power UMW Penzoil/Lubetech UET U-TravelWide UMW Industries UMW Centre of Excellence Group Property & Facilities UMW Advantech UMW Oilfield International Industry Automotive/Distribution Automotive/Distribution Automotive/Distribution Property Development Hospitality Transport Audit Construction Property Development IT IT IT & Business Shared Services Medical Automotive/Manufacturing Material Handling Engineering Distribution IT Travel & Tours Manufacturing Training Property Manufacturing/Engineering Oil & Gas

10 UMW Group Security Security 4. Perodua Sales Sdn. Bhd. Automotive/Distribution 5. Naza Kia Sdn. Bhd. Automotive/Distribution 6. Naza Motors Sdn. Bhd. Automotive/Distribution 7. Federal Auto Sdn. Bhd Automotive/Distribution 8. Perodua Manufacturing Sdn. Bhd. Automotive/Manufacturing 9. Honda (Malaysia) Sdn. Bhd. Automotive/Manufacturing 10. Proton Sdn. Bhd. Automotive/Manufacturing 11. Tan Chong Motors Sdn. Bhd. Automotive/Manufacturing 12. Alliance Bank Berhad Banking and Finance 13. AmBank Berhad Banking and Finance 14. AmDirect Sdn. Bhd. Banking and Finance 15. AmInvestment Sdn. Bhd. Banking and Finance 16. Bank of America Berhad Banking and Finance 17. Bank of Tokyo Berhad Banking and Finance 18. Maybank Berhad Banking and Finance 19. Public Bank Berhad Banking and Finance 20. Exim Bank Berhad Banking and Finance 21. Deutsche Bank Berhad Banking and Finance 22. Affin Bank Berhad Banking and Finance 23. RHB Bank Berhad IT Banking and IT 24. SCOPE International Standard Chartered Bank Banking and IT 25. Dekon Holdings Sdn. Bhd. Construction 26. Accenture Consulting 27. M-Plan Sdn. Bhd. Direct Selling 28. Endress and Hauser Distribution

11 29. Primerite Sdn. Bhd. Distribution 30. Robert Bosch Sdn. Bhd. Distribution 31. Siemens Malaysia Distribution 32. Takaso Marketing Sdn. Bhd. Distribution 33. Monash University Education 34. Sunway University College Education 35. Kumon Oceana (Asia) Berhad Education 36. Manipal Medical College Malaysia Education 37. Inti University College Education 38. Lost World of Tambun Entertainment 39. Petronas Group Finance Finance 40. Bursa Malaysia Berhad Governing Body 41. Securities Commission Governing Body 42. Bank Negara Malaysia Governing Body 43. Malaysian Institute Insurance Governing Body 44. Malaysian Palm Oil Board Governing Body 45. Pembangunan Sumber Manusia Berhad Governing Body 46. EPF Governing Body 47. Ministry of International Trade (MITI) Government 48. Siemens Healthcare Malaysia Healthcare Equipment 49. Siemens Healthcare Thailand Healthcare Equipment 50. Siemens Healthcare Singapore Healthcare Equipment 51. Siemens Healthcare Philippines Healthcare Equipment 52. Siemens Healthcare Vietnam Healthcare Equipment 53. Siemens Diagnostics Healthcare Equipment 54. BBraun Sdn. Bhd. Healthcare Equipment

12 55. Parexel International Malaysia Healthcare Equipment 56. SILK Highway Highway Concessionaire 57. PLUS Highway Highway Concessionaire 58. Senai-Desaru Expressway Highway Concessionaire 59. Genting World Resorts Berhad Hospitality 60. Hotel Sri Petaling Hospitality 61. Istana Hotel Hospitality 62. Palmgold Management Sdn. Bhd. Hospitality 63. Sunway Resort Hotel & Spa Hospitality 64. Berjaya Vacation Club Hospitality 65. Sunway Lagoon Club Berhad Hospitality 66. Sunway Group Human Resources Human Resources 67. Toyota Knowledge Development Centre (TKDC) Human Resources 68. Takaful Ikhlas Sdn. Bhd. Insurance 69. OAC Berhad Insurance 70. Great Eastern Life Berhad Insurance 71. AmAssurance Sdn. Bhd. Insurance 72. Mayban Fortis Holdings Berhad Insurance 73. Etiqa Insurance and Takaful Berhad Insurance 74. MCIS Zurich Berhad Insurance 75. Tokio Marine Insurance Malaysia Berhad Insurance 76. Prudential Assurance Berhad Insurance 77. BH Insurance Insurance 78. Sime Darby Lockton Sdn. Bhd. Insurance Brokers 79. Permodalan Nasional Berhad Investment 80. Kenanga Investment Bank Investment

13 81. Jardine One Solutions Sdn. Bhd IT 82. Tenaga Nasional Berhad ICT IT 83. GW Networks Sdn. Bhd. IT 84. New Wave Technologies Sdn. Bhd. IT 85. CSC Sdn. Bhd. IT 86. Multimedia Development Corporation IT/Services 87. Sunway IT Shared Services IT/Shared Services 88. EAC Holdings Sdn. Bhd. Logistics 89. DHL Sdn. Bhd. Logistics 90. GD Express Sdn. Bhd. Logistics 91. Sony Supply Chain (M) Solutions Logistics 92. TNT Express Logistics 93. DRB-Hicom Berhad Manufacturing 94. Flextronics Sdn. Bhd. Manufacturing 95. Infineon Technologies Sdn. Bhd. Manufacturing 96. Teradyne Bhd. Manufacturing 97. Spansion (KL) Sdn. Bhd. Manufacturing 98. Azman Hamzah Plastic Sdn. Bhd. Manufacturing 99. Malaysian Sheeth Glass Berhad Manufacturing 100. IQM Sdn. Bhd. Manufacturing 101. Dyson Manufacturing Sdn. Bhd Manufacturing 102. Cubic Electronics Sdn. Bhd. Manufacturing 103. Hokuriku (M) Sdn. Bhd. Manufacturing 104. Schneider Electric IndustriesSB Manufacturing 105. Guinness Anchor Berhad Manufacturing 106. Hitachi Sales (M) Sdn. Bhd. Manufacturing

14 107. Aluminum Corporation (M) Berhad (ALCOM) Manufacturing 108. Canon-Opto (M) Sdn. Bhd. Manufacturing 109. BBraun Sdn. Bhd. Manufacturing 110. Panasonic Malaysia Sdn. Bhd. Manufacturing 111. UAC Berhad Manufacturing / Distribution 112. Ampang Puteri Hospital Medical 113. Pantai Medical Center Medical 114. Tawakal Hospital Medical 115. Tung Shin Hospital Medical 116. Primanora Medical Centre Medical 117. Hospital Selayang Medical 118. Colgate-Palmolive Sdn. Bhd. Pharmaceutical 119. Reckitt-Beckinser Sdn. Bhd. Pharmaceutical 120. CCM Pharma Sdn. Bhd. Pharmaceutical 121. Sanofy Synthelabo Sdn. Bhd. Pharmaceutical 122. Nutripharma Sdn. Bhd. Pharmaceutical 123. Malakoff Berhad Power 124. Powertek Berhad Power 125. YTL Berhad Power 126. Tenaga Nasional Berhad Power 127. Negara Properties Property Development 128. IOI Property Berhad Property Development 129. Suncity Berhad Property Development 130. UDA Land Berhad Property Development 131. Sime Darby Property Berhad Property Development 132. Sunway Group Public Relations Public Relations

15 133. Dutch Lady Sdn. Bhd. Retail 134. Nestle Products Sdn. Bhd. Retail 135. F&N Coca Cola Sdn. Bhd. Retail 136. JTI Berhad Retail 137. A Clouet and Co. (K.L.)Sdn. Bhd. Retail 138. Alam Flora Sdn. Bhd. Services 139. Gas Malaysia Sdn. Bhd. Services 140. Puspakom Services 141. VADS Berhad Services 142. Hi-Tech Industries Sdn. Bhd. Services 143. Rangkaian Segar Sdn. Bhd. Services 144. BAT Aspac Shared Service Sdn. Bhd. Shared Services 145. Shell Finance Shared Service Shared Services 146. Sunway Finance Shared Services Shared Services/Finance 147. Maxis Berhad Telecommunication 148. TM-Touch Berhad Telecommunication 149. DiGi Telecommunications Telecommunications 150. Malaysian Institute of Management Training and Development 151. Star-LRT Sdn. Bhd. Transport

LIST OF OPEN TRAINING TRAINING PLANNER 2016/2017 Course location: Lagos, Abuja, Port Harcourt.

LIST OF OPEN TRAINING TRAINING PLANNER 2016/2017 Course location: Lagos, Abuja, Port Harcourt. JANUARY 2016 Credit Management and Collection of 4-6 11-15 14-27 Abuja/Lagos/PH 150,000 220,000 320,000 Receivables Developing Executive Management 4-6 11-15 14-27 Abuja/Lagos/PH 150,000 220,000 320,000