Inspection Checklist

Transcription

1 Inspection Checklist Items Conditions before any adjustments made by inspector Conditions after adjustments made to ready car for service Conditions after Jiffy Lube service performed Tire Pressures LF RF LF RF LF RF Fluid Levels LR RR LR RR LR RR Battery Water Brake Fluid Differential Fluid Manual Trans Fluid Oil Power Steering Fluid Windshield Washer Fluid Serpentine Belt Condition Wiper Blade Condition Antifreeze/Coolant Fluid Level Fluid Condition Any Leaks? Hydrometer Reading Transmission Fluid Fluid Level Fluid Condition Any Leaks? Additional Notes: **Please mark conditions of fluids as low/full, clean/dirty, etc, not just with check marks or ok.** ***At post-inspection, note the conditions upon arrival, not after you fixed them***

2 Jiffy Lube: Technical Shop(#) Location Info Jiffy Lube: Technical Shop Survey 1. Date Pre-Check Inspection visit performed: Mechanic Pre-check Visit 2. Day Pre-Check Inspection visit performed: [Sunday] [Monday] [Tuesday] [Wednesday] [Thursday] [Friday] [Saturday] 3. Make and Model of Car: 4. Mileage: 5. Cost of Pre-check Inspection Visit: $ 0 6. Inspector Name 7. Did the inspector lower the pressure in at least one tire? 8. Did the inspector lower either the differential fluid, power steering fluid, or windshield wiper fluid by about 1"? 9. Did the inspector mark the oil filter? 10. Did the inspector mark the fuel filter? 11. Did the inspector mark the air filter? 12. Did the inspector test your coolant fluid with a "hydrometer"? 13. Did the inspector install tamper seals on cooler line connections to both the transmission and radiator? 14. Did the inspector mark the tires? 15. Did the inspector complete a visual inspection of rotors/drums and note brake pad measurements?

3 ATTENTION SHOPPERS!! PLEASE DO NOT USE THE NAME OF YOUR VEHICLE OR THE MECHANIC USED FOR THE INSPECTION IN YOUR NARRATIVES!!! Please note what was adjusted on your vehicle and list any other findings. We do not need to know about the cost or how long it took you to have the inspection. Inspector Pre-check Inspection Visit comments: 1. Date of Service Center Visit: Service Center Visit 2. Day of Service Center Visit: [Sunday] [Monday] [Tuesday] [Wednesday] [Thursday] [Friday] [Saturday] Please enter in the Jiffy Lube invoice number. An example of this number is: BAY2. 3. Invoice # 4. Employee Information: Enter the employee information contained on the JLI invoice here. 5. Cost of Services performed: $ Properly means that both the front and rear areas were vacuumed. If there were any items that would obstruct the vacuuming process, please explain in your comments. Employees are expected to lift the floor mats and vacuum underneath; however, they are not allowed to REMOVE the floor mats from your vehicle. 7. Was your vehicle vacuumed properly? Properly means that all exterior windows (windshield, rear window, door/side windows) are clean and free of dirt, debris, and streaks. Employees are not required to clean the inside of any window, only the outside. 8. Were all of your vehicles exterior windows

4 cleaned properly? Service Center Visit Comments: Please make sure you describe any NO responses. 1. How long did it take for you to be greeted? 2. Did the employee ask if you wanted a Signature Service Oil Change? If not how were you greeted?(exact Words) 3. Was there a Jiffy Lube Pledge Document Present in the waiting area? 4. Were you given a service review in which the employee recommends additional services? 5. Did the Jiffy Lube employee recommend any additional services? (Please list the additional services recommended) 6. Other notes on your overall experience such as the service treatment, appearance of location etc. Tire Rotation

5 1) Were you offered a tire rotation? Yes No Brake Inspection During your visit you may be informed that the service center is performing complimentary brake inspections. If offered, accept the inspection, but do not authorized any repair work. Please report on the process by answering the following questions. Feel free to inform the employee who provides you with the results/recommendations that you would like to see for yourself what the condition of the brakes are if you believe it may assist you in verifying results. You may also perform your own inspection/measurements as desired, but not required. 1) Were you offered a brake inspection? Yes No 2) What were the results of the inspection? 3) What were the recommendations of the inspection? 4) Do you agree with the inspection Results? Yes No N/A 4A) Please explain your answers with specifics. 5) Do you agree with the inspection recommendations? 5A) Please explain your answers with specifics. Yes No N/A Mechanic Post-check Visit SHOPPERS: PLEASE REMOVE THE REMINDER STICKER THAT WAS PLACED ON YOUR WINDSHIELD DURING YOUR VISIT. THIS WILL ENSURE THAT THE MECHANIC DOESN'T IDENTIFY THE REPAIR FACILITY AS JIFFY LUBE. 1. Date Post-Check Inspection visit performed: 2. Day Post-Check Inspection visit performed: [Sunday] [Monday] [Tuesday] [Wednesday] [Thursday] [Friday] [Saturday] 3. Make and Model of Car:

6 4. Mileage: 5. Cost of Post-check Inspection Visit: $ 0 6. Inspector Name: Please make sure that the mechanic checks your vehicle and marks down all of the items listed on the Inspection Checklist. The following question should be answered "Yes" if the tire pressure was adjusted at all by Jiffy Lube. 7. Were the tires adjusted? [N/A] 8. Was the oil and oil filter changed? [N/A] 9. Were the fluids (excluding brake fluid and antifreeze) topped off as necessary? [N/A] Besides the Signature Service Oil Change, please list any additional service that was PAID for during your Jiffy Lube visit. THIS IS WHERE YOU PUT THE ONE APPROVED SERVICE!!!! 10. Service 1: 11. Did the mechanic observe that Service 1 was performed on your car? 12. Was a proper tire rotation service perform on the vehicle? 13. If a tire rotation occurred, were the results of the brake inspection correct? Inspector Post-check Inspection Visit comments: [N/A]