Ed Kelley Service Consultant. J. Brown Certified Technician

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1 Thank you for allowing us to help you maintain your vehicle. In our effort to help you keep your vehicle operating at peak performance, we have assembled this customized Recommended Action Plan that addresses the needs of your vehicle. Please review its contents and let your advisor know which services you would like us to perform today. If you have any questions or concerns please don t hesitate to contact us. We are here to help you. Ed Kelley Service Consultant J. Brown Certified Technician 1

2 Original Customer Requests The following is what you requested we perform or investigate regarding your vehicle: A. USED CAR CHECK LIST (INCLUDES STATE INSPECTION) B. LUBE, OIL AND FILTER (USED CAR) C. RECONDITION VEHICLE FOR SALES DEPARTMENT Package Results UCCL - Used Car Checklist (Regular - NOT Quality-Certified) Failed Task Observation Recommendation Brakes and Calipers - pads and linings have been replaced if worn. Checked for leaks REAR BRAKE PADS ARE THIN, AND UNEVEN AT 3MM. REPLACE PADS MACHINE ROTORS Cautioned Task Observation Recommendation Dents and Dings - check for and describe damage RIGHT FRONT FENDER HAS A SHALLOW DENT. SHOULD POP OUT OK. bodyshop make repairs Left front tire tread depth 6/32" (5 mm) to 4/32" (3 mm) ALL FOUR TIRES ARE WORN UNEVEN CHOPPED AT 3/32 REPLACE FOUR TIRES P215/55R/17 KELLY CHARGERS, PLUS Passed Task Observation Recommendation HVAC system and hoses/lines for leaks HVAC system and hoses/lines in and/or damage good Engine cooling system, radiator, hoses and clamps Accessory drive belt(s) Battery health Clutch operation (if equipped) Constant velocity (CV) drive axle boots (if equipped) Shocks/struts and other suspension components for leaks and/or damage Engine cooling system, radiator, hoses, and clamps in good Accessory drive belt(s) in good Battery health is good Clutch operation normal CV drive axle boots in good Shocks/struts and other suspension components in good 2

3 Passed Task Observation Recommendation Steering and steering linkages Steering, steering linkages, and ball joints in good Exhaust system (leaks, damage, loose parts) Drive shaft, transmission, u-joint and shift linkage (if equipped) and lubricate (as needed) Operation of horn, interior lights, exterior lamps, turn signals, hazard and brake lamps Windshield washer spray, wiper operation and wiper blades Windshield for cracks, chips and pitting VHR activation Left front brake lining Right front brake lining Exhaust system in good Drive shaft, transmission, u-joint and shift linkage in good Horn, interior lights, exterior lamps, turn signals, hazard and brake lamps in good Windshield washer spray, wiper operation, and wiper blades in good Windshield in good SYNC Vehicle Health Report (VHR) activated 5 mm (7/32") or greater (disc) 5 mm (7/32") or greater (disc) Passed Tasks Oil filter Spark plugs Oil change Engine coolant Cabin air filter Fuel filter Tire rotation Inspect for fuel, oil, coolant or other fluid leaks Odometer Reading supported by general of the vehicle Engine - block, cylinder heads, intake and exhaust manifolds, valve cover, seals, belts, vacuum lines, filters - check for cracks or leaks and correct. Examine engine for sludge - repair as needed Confirm all major scheduled maintenance items have been performed (if vehicle is within 30 days or 1,000 miles of a maintenance interval as defined by the OEM Scheduled Maintenance Guide) Transmission fluid Any Modifications on this vehicle (document on repair order) Onboard Diagnostics (OBD) has been checked and all trouble codes corrected Inspect air filter Transmission filter Snowplow - is vehicle equipped with a snowplow? Oil Leaks - check for and correct. Air Cleaner - clean Emission System - all components intact Coolant is at the prescribed level and is not contaminated Pressure Test Cooling System to check/correct operation HVAC system and hoses/lines for leaks and/or damage Radiator and cap, water pump, and hoses checked for cracks or leaks; clamps, fan operational 3

4 Engine cooling system, radiator, hoses and clamps Power Steering pump reservoir and gear box are at the prescribed fluid level and system shows no visual evidence of leaks (including hoses) Condition of terminals Clutch operation (if equipped) Gear Lube is at prescribed level for manual transmission and/or rear differential and unit is not leaking CV Boots are free from cracks and deterioration Shocks/struts and other suspension components for leaks and/or damage Rear Axle Fluid is at prescribed levels and is not leaking Frame/Undercarriage checked for damage Drive shaft, transmission, u-joint and shift linkage (if equipped) and lubricate (as needed) Vibration in the driveline, if any, has been corrected Air Conditioning cools appropriately Accessory drive belt(s) Starter and alternator are operational. Wiring harness is intact, without modifications/corrosion Air Conditioning - all components are operational and functioning properly Transmission/Transfer Case checked for cracks and leaks Automatic Transmission is shifting smoothly and quietly Wheel Cylinders checked for leaks Suspension System (i.e. ball joints, tie rods, struts) checked for cracks, deterioration, and leaks Exhaust system (leaks, damage, loose parts) Engine shows no obvious signs of problems (i.e., excessive smoking, poor performance,etc.) Electrical - all grids on the heated backglass (if equipped) are operational. All interior and exterior lamps are operational Unusual Noises - s causing unusual noises in the engine, transmission, driveshaft, universal joints, or rear axle have been corrected Operation of horn, interior lights, exterior lamps, turn signals, hazard and brake lamps Automatic Transmission Fluid is at the prescribed level, is free of contamination or discoloration, and is not leaking Battery health Brake Master Cylinder is at the prescribed fluid level and shows no evidence of leaks Transmission Fluid is at prescribed level (also transfer case 4x4s) and is not leaking Constant velocity (CV) drive axle boots (if equipped) Axle Seals checked for leaks Steering and steering linkages Exhaust System catalyst is in place, secure, airtight and operational Engine Oil Pressure and Operating Temperatures are within normal range levels Standard/Manual Transmission is shifting smoothly and quietly (also transfer case 4x4) Steering and Suspension - check for abnormal noise, vibration, harsh ride, and handling concerns Windshield washer spray, wiper operation and wiper blades Windshield for cracks, chips and pitting Instrument Cluster Navigation System Window washer fluid Power steering fluid Brake reservoir Transmission fluid (if equipped with dipstick) Engine oil Coolant recovery reservoir Clock/audio system Air Conditioning Heater/Defroster Switches Video System VHR activation Left front brake lining Right front brake lining Wheel balance needed Right front tire pressure set to factory Right rear tire pressure set to factory Tire repair needed Left rear tire pressure set to factory Alignment check needed 4

5 Recommended Services Our technicians recommend the following services for your vehicle. Original Customer Requests Cost Declined Approved A. USED CAR CHECK LIST (INCLUDES STATE INSPECTION) $ X B. LUBE, OIL AND FILTER (USED CAR) $34.75 X C. RECONDITION VEHICLE FOR SALES DEPARTMENT $ X Package Results Status Cost Declined Approved bodyshop make repairs Caution $0.00 REPLACE PADS MACHINE ROTORS Fail $ REPLACE FOUR TIRES Caution $ P215/55R/17 KELLY CHARGERS, PLUS Caution $0.00 Totals, Taxes and Fees Cost Declined Approved Estimate Subtotal $1, $0.00 $ Shop Fees $0.00 Tax 0.00% $0.00 Estimate Total $1,