Service Program 17 Point Service Free Loaners On-Site Minor Repairs For NO Downtime

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1 17 Point Service Program 17 Point Service Free Loaners On-Site Minor Repairs For NO Downtime Fixed Annual Pricing Complete Record Keeping Service Reminders So You Are Never Behind Today s HOLMATRO Rescue and Industrial Equipment require conscientious user practices in training, proper storage, service, and use. The manufacturer also recommends periodic functional testing and inspection of all rescue and industrial equipment to insure proper calibration and performance. In addition to the regular periodic inspection and testing, in-depth record keeping and preventative maintenance training of your personnel should be an important part of your total training program. Mallory s Comprehensive HOLMATRO Equipment Service Program is designed to incorporate all of these recommendations in a complete program for the customer. The annual inspection/testing/repair/service maintenance shall include the following items: 1) All motors shall be cycled checking exhaust, starting cord switches, cable, plug, frame/carrying handle/ base plates, and control blocks for damage or leaks. to the factory specified pressure. Main slide valve, plunger seals, pigtails, and dust caps will be inspected. 2) 3) 4) 5) 6) 7) 8) 9) Replace the spark plug in the gasoline powered pump or brushes in the electric powered units if required. Change the crankcase oil in the gasoline or diesel engine, and change all the fluid in the hydraulic system with the proper factory specified fluid. Visually inspect the internal operating parts of the pumps if problems are detected. Check and adjust the pump pressure to 10,500 psi (720 bar) for HOLMATRO systems. Adjust the carburetor and clean the air filter. Pressure test the whole system and replace any leaking o rings. Internal seals on hydraulic cylinders are excluded. Cycle all tools and check their working condition. Carrying and Deadman s handles will be checked for damage. Set and check all safety relief valves on the tools 10) 11) 12) 13) 14) 15) 16) Inspect spreading tips, clean and adjust as needed. Grease points will be regreased if required. Inspect the arms of the spreader and de-burr if needed. Lock rings, hinge pins, nuts, yoke, and plunger will be checked. Inspect the cutter for worn parts and tighten bolts to specification, lock rings, yoke, plunger, and hinge pins for damage, and re-grease points if required. Inspect cutter blades, clean and dress small burrs in the cutting edge, lubricate the blades. Inspect the ram pistons for signs of damage, lubricate the ram heads. Check and adjust the high and low pressure settings on the foot pump. Inspect hinge pins, spring and handle/pedal. Check and adjust the pressure of the air pump. 17) Inspect, pressure test and clean the hose reel.

2 On a charge per unit, this annual comprehensive program offers a complete and thorough service to your HOLMATRO system insuring that it meets manufacturer s specifications for performance, pressures, and forces. By servicing and inspecting the system, the chances of a system or tool failure are greatly reduced giving you, the customer, peace of mind knowing that the users and the community being served are provided with properly maintained equipment to the best possible level. The Comprehensive Service Program includes inspection, functional testing, repair, loaners, service maintenance record keeping, operational training, and preventative maintenance training. INSPECTION: All components of your HOLMATRO Equipment will be inspected per manufacturer s specifications and guidelines as per service maintenance outline. FUNCTIONAL TESTING: The latest manufacturer s service requirements provide for a periodic functional test of all HOL- MATRO Equipment to assure calibration and operation. REPAIR: An authorized Mallory/HOLMATRO representative will be prepared to make minor repairs and parts replacement to your HOLMATRO Equipment at your location without removing it from service. If the equipment cannot be repaired at your facility, or must be removed for a factory overhaul or more involved repairs, it will be returned to our service facility, repaired, and returned as soon as possible. No repairs, except those covered under this contract, shall be done without prior authorization. LOANERS: Should major repairs or updates to your equipment be necessary, Mallory will have loaner equipment available on a limited basis within 36 hours of notification. This shall also include loss or theft of covered equipment. SERVICE MAINTENANCE: The yearly service maintenance shall be done in a timely prearranged manor. During the period of the contract, labor rates will be fixed. Normal service time will be fixed depending upon the amount of equipment, and no charges for labor will be computed if the time remains within this specified period. However, if repairs other than prescribed adjustments exceed the specified time limit, labor charges shall be added to the cost. The yearly inspection/testing/repair of your system(s) may include all items in the annual inspection portion of this agreement. RECORD KEEPING: During the service call, the representative will document a complete inventory of HOLMATRO Equipment noting model, serial numbers, test dates, inspection results, actions taken, and recommended corrections. All deviations from manufacturers specifications will be noted and recommended service will be itemized and placed in priority. A copy will be submitted to you for your service files. This will enable our service staff to quickly notify you in the event of an equipment change, product recall, or modification if it is necessary. Repaired parts will also be itemized and old parts returned to you. OPERATIONAL TRAINING: Complete functional training shall be provided with each purchase of new equipment or updated equipment. Training for new personnel in your organization shall be done as per fee. PREVENTATIVE MAINTENANCE TRAINING: Your HOLMATRO Equipment requires and deserves regular attention and care in order to maintain them in an operationally ready condition. Through our comprehensive HOLMATRO Equipment Service Program, your HOLMATRO representative will provide special training to key personnel responsible for maintaining your equipment. Presentations shall include procedures for proper regular inspections, proper cleaning methods and materials, and instruction in performing limited field repairs to assist your organization in keeping the equipment reliably serviceable. WAIVERS: Any alterations, additions, repairs or any unauthorized adjuncts used on or performed with HOLMATRO Tools by anyone other than an authorized HOLMATRO representative will be done at customers own risk and may void this service agreement and/or warranty guarantees. Neither Mallory Inc. nor any of their service personnel may be responsible for any tool failures or injuries that may result from a tool or system failure, or improper usage of equipment after the service maintenance inspection is performed or training accomplished. Additionally, this preventative maintenance inspection will not in any way modify or extend the terms of any contract warranty given by HOLMATRO, INC. or Mallory Inc. with respect to the equipment being inspected. Neither Mallory nor Holmatro are responsible for the warranty service of any gas, diesel or electric motor. Although Mallory performs normal maintenance service to these motors as prescribed by the motor manufacturer, this does not bind Mallory to perform other service, repair or warranty needs that may be required Industrial Way Longview, WA MALLORY

3 Holmatro Pump Services Hydraulic Unit: Check Power Unit for external damage & oil leaks Check Frame/carrying handle for damage Check for correct hydraulic oil volume output Check Pump switchover valve pressure setting, correct if necessary Check Pump pressure output, correct if necessary Inspect and clean intake screens on hydraulic system Inspect/check plunger blocks Clean hydraulic tank interior of all models except PPU & TPU pumps Check Selector Valve for proper operation Check Couplers for dirt and damage; clean by Check Dust Caps to ensure that they are present, clean, & working properly Change Hydraulic oil and fill with Holmatro Hydraulic Mineral Oil Engine Gasoline Check for external damage. Check for quick starting, and correct operation under full load Check for correct motor RPM s, correct if necessary Change the crank case motor oil Replace Spark Plug Replace Air Filter Replace Fuel Filter, if Check Starting Cord for damage Check Muffler for damage & correct attachment Check Spark Arrestor and clean or replace if Treat fuel tank with Sea Foam fuel stabilizer Electric Motor Preventative Maintenance Program You ve invested in the highest performing rescue equipment, make sure it is professionally maintained annually so that it can perform its life saving functions when you need it. Avoid downtime and unnecessary repair expense with our comprehensive annual preventative maintenance. We are systematic, thorough, and care about keeping your tools in great working condition. Check the Switch for proper operation Check Cable & Plug for damage & proper attachment Check Motor under full load Replace normal wear items at no additional charge 800-MALLORY FAX Holmatro Spreader Services Check the Tool for external damage &/or oil leakage Check Arms for visible distortions, or damage Remove Tips check for distortions, damage, & clean Check Tip Release Pins for damage & clean Check all Hinge Pins for damage, replace any distorted or rusted C Clips/Snap rings Check Grease points-clean all control and handle parts, arms, hinge pins & levers Inspect main valve Replace all o-rings in handle assembly Re-Grease all control and handle parts with White Lithium grease Re-Grease metal to metal moving parts with Synthetic Grease Check Carrying Handle for damage Check Yoke and Plunger for any damage Torque all bolts and nuts according to Holmatro Specs Check Couplers for dirt and damage; clean by Check for proper operation of safety relief valve Check Pulling Tips & Chains for damage, if present Holmatro Hose Services Check the Hose for external damage and/or oil leakage Pressure Test Hose at Maximum Operating Pressure Check crimped ends at couplings for leakage Check Couplers for dirt and damage; clean by

4 Holmatro Cutter Services Check the Tool for external damage and/or oil leakage Check Blades for visible cracks, blunt edges, or distortions Dress Blade edges Check all Hinge Pins for damage; replace any distorted or rusted C Clips/Snap rings Check Grease points, clean all handle parts, hinge pins, blades, & levers Inspect main valve Replace all o-rings in handle assembly Re-Grease all control and handle parts with White Lithium grease Re-Grease metal to metal moving parts with Synthetic Grease Check Carrying Handle for damage Check Yoke and Plunger for any damage Torque all bolts & nuts according to Holmatro Specs Check Couplers for dirt or damage; clean by Check for proper operation of safety relief valve Holmatro Ram Services Check the Tool for external damage and/or oil leakage If Ram has Carrying Handle check for damage Check Grease points-clean all control & handle parts Inspect main valve Replace all o-rings in handle assembly Re-Grease all control and handle parts with White Lithium Grease Check Cross Heads for damage remove clean and Re-Grease with Synthetic Grease Check Plunger-Extend fully open and look for any damage Check Couplers for dirt or damage, clean by Check all Accessories & Ram Extensions for damage, if present Holmatro Combi-Tool Services Check the Tool for external damage and/or oil leakage Check Blades for visible cracks, blunt edges, or distortions Dress Blade edges if necessary Check all Hinge Pins for damage; replace any distorted or rusted C Clips/Snap rings Check Grease points, clean all handle parts, hinge pins, blades, & levers Inspect main valve Replace all o-rings in handle assembly Re-Grease all control and handle parts with White Lithium grease Re-Grease metal to metal moving parts with Synthetic Grease Check Carrying Handle for damage Check Yoke and Plunger for any damage Torque all bolts and nuts according to Holmatro Specs Check Couplers for dirt or damage, clean by Check for proper operation of safety relief valve Check Pulling Chains for rust or damage, if present Check Pulling Tips for damage, if present Service Work Charges effective 8/1/07 Pump (4000, 2040) $145 per Pump Pump (2035, PPU20, PU5, DPU30) Pump (PPU15, DPU31) Pump (2060, DPU60, MPU60) Spreader Cutter Combi-Tool Ram Hose (16 & 32 ) Hose Reel Travel $125 per Pump $180 per Pump $210 per Pump $155 per Tool $155 per Tool $155 per Tool $85 per Tool $30 per Hose $60 per Reel Call for Price 800-MALLORY FAX

5 Holmatro, Inc. 505 McCormick Drive Glen Burnie, Maryland 21061, U.S.A. Phone: Fax: Robert D. Brown Western Regional Manager Holmatro, Inc Reformulated Gasoline s Gasoline in almost all cases now contains either methanol (methyl alcohol) or ethanol (ethyl alcohol). You should be aware of certain adverse effects that can occur. In open (vented) fuel systems as is the case with small to large engines commonly used in lawn maintenance equipment, saws, boat motors, ventilation fans, and EXTRICATION PUMPS the alcohol will absorb moisture from the atmosphere. This results in separation of the water/alcohol from the gasoline in the fuel tank. The issues that can arise from the alcohol content include; Corrosion of metal parts Deterioration of rubber or plastic parts Fuel permeation through rubber fuel lines Starting and operating difficulties Causes the loosening of sludge (varnish, gum & resins) from fuel storage tanks o This is especially critical due to the lack of turnover in most municipality s fuel depot tanks o And will lead to clogged jets and/or filters Use of a fuel additive such as Sea Foam ( will greatly reduce or eliminate engine problems related to reformulated gas. This specific product appears to have the best result when compared to other additives on the market, however ANY additive designed to reduce the separation of water/alcohol from the gas is better than none. It is also extremely important to keep fuel fresh. Operating the engine on at least a weekly basis will help avoid stale fuel from accumulating in the tank. Keeping the tank filled will reduce the amount of fuel surface area that is exposed to atmosphere which will reduce the volume of moisture absorbed by the fuel.

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