O U R V A L U E D C U S T O M E R

Transcription

1 O U R V A L U E D C U S T O M E R Cori Nastro Service Consultant J. Ramirez Certified Technician Y O U R V E H I C L E Year 2007 Make Cadillac Model CTS Engine Type 2.8L V6 T DOHC (MFI) Odometer 90,652 VIN # 1G6DM57T License # 407XYC Date 5/6/2016

2 Table of Contents... Original Customer Requests Package Results Recommended Services Additional Information Original Customer Requests The following is what you requested we perform or investigate regarding your vehicle: A. 108 POINT INSPECTION OIL CHANGE SHOP SUPPLIES Package Results Multi Point Inspection Pre Owned Failed Task Observation Recommendation Done Inspect/measure left rear tire tread 3/32" (2.379 MM) Mount and balance two new rear depth tires Perform alignment Inspect/measure right rear tire tread depth Inspect/measure left front tire tread depth Inspect/measure right front tire tread depth Inspect windshield wiper blades 3/32" (2.379 MM) 3/32" (2.379 MM) Mount and balance two new front tires Perform alignment 3/32" (2.379 MM) Found wiper blades to be worn out Replace windshield wiper blades Cautioned Task Observation Recommendation Done Inspect/measure left rear brake 4/32" (3.175 MM) Have your brakes inspected again pads/shoes in 3 months 2

3 Cautioned Task Observation Recommendation Done Inspect/measure right rear brake 4/32" (3.175 MM) Have your brakes inspected again pads/shoes in 3 months Inspect/measure left front brake pads/shoes Inspect/measure right front brake pads/shoes Inspect air cleaner element Check engine performance/smooth acceleration 7/32" (5.554 MM) Have your brakes inspected again in 6 months 7/32" (5.554 MM) Have your brakes inspected again in 6 months Found air cleaner element to be dirty Found throttle body to be dirty Replace air filter element Clean and service throttle body Passed Tasks Visually inspect EVAP system Inspect catalytic converter Inspect exhaust system heat shields Inspect exhaust system for leaks, damage, and loose parts Inspect inner fenders and mud guards Inspect under car splash shields Inspect frame and chassis Inspect lug nuts/wheel studs Inspect rims for damage Check tire pressure Inspect brake calipers and wheel cylinders Inspect brake hoses and lines Inspect rear brake drums/rotors Inspect front brake drums/rotors Check rear sway-bar links and bushings Check rear suspension bushings Check rear strut/shock mounts Check steering gear assembly Check front strut/shock mounts Check front sway-bar links and bushings Check control arm bushings Check pitman arm Check idler arm Check/lubricate tie-rod ends Check/lubricate ball joints Check rear wheel bearings for noise/play Check front wheel bearings for noise/play Inspect u-joints and driveline slip-joints Inspect front axle CV joints and boots Inspect rear axle CV joints and boots Inspect torque mounts Inspect engine mounts Inspect manual transmission mounts for damage Inspect automatic transmission mounts for damage Check rear differential fluid level/condition Check transfer case fluid level/condition Check manual transmission fluid level and condition Check front differential fluid level/condition Check front axle seals for leaks Check front differential for leaks Check rear axle seals for leaks Check rear differential for leaks Inspect fuel tank, lines, and connections Check power steering system for leaks Check engine for oil leaks Check brake system for leaks Check clutch hydraulic system for leaks Check automatic transmission cooler hoses for damage or leaks Check automatic transmission for leaks Visually inspect AIR system Visually inspect PCV system Visually inspect EGR system Check alternator/charging system Check battery fluid level Inspect battery terminals/cables Inspect wiring harness and connections Inspect fuel hoses, lines, and connections Inspect carburetor and choke Inspect fuel injection system Check idle speed Inspect ignition wires (spark plug wires) Inspect distributor cap and rotor Check distributor advance and ignition timing 3

4 Inspect timing belt/balance shaft belts Inspect accessory drive belts Inspect ABS diagnostic system (ABS warning light) Inspect brake booster Inspect radiator cap Check electric cooling fan operation Inspect fan hub Check condenser cooling fan operation Inspect heater hoses Check windshield washer fluid level/condition Check clutch hydraulic fluid level/condition Inspect/lubricate door latches and mechanisms Check power steering fluid level/condition Check automatic transmission fluid level and condition Inspect/lubricate sunroof and check for leaks Check brake fluid level/condition Inspect convertible top Inspect body for damage, dings, and dents Check hazard light operation Check brake light operation Check back-up light operation Check taillight, turn signal, side marker, and license plate lights Inspect headlight assemblies for cracks/damage Inspect taillight, turn signal, and side marker assemblies for cracks/damage Check seatbelts for normal operation/condition Check headlight low and bright beam Inspect SRS system Check power seat operation Check power antenna operation Check windshield wiper/washer operation Check horn operation Check power window operation Check power locking system operation Inspect rear window defroster operation Inspect cabin air/hepa filter (if equipped) Check air flow switching control (floor, dash vent, and defroster outlets) Check air conditioning operation Check blower motor operation (all speeds) Check brake pedal travel/free-play Check clutch/start switch Check clutch adjustment Check dash and interior lights Inspect SRS diagnostic system (SRS warning light) Scan vehicle computer for fault codes Inspect front shocks and struts; check operation Check for abnormal engine noise/vibrations Check shift lock operation Inspect ABS diagnostic system (ABS warning light) Inspect parking brake adjustment/operation Check front differential for abnormal noise Check clutch for normal operation (if equipped) Check automatic transmission for normal operation/shifting Inspect onboard diagnostics system (check engine light) Inspect rear shocks and struts; check operation Check rear differential for abnormal noise Check manual transmission for normal operation/shifting Check cruise control operation (including resume) Check starter/starting system Check ease of starting Check cooling system for leaks Inspect cooling system hoses Check engine oil level/condition Check engine coolant level/condition Additional Observations P0496 PURGE SOLENOID NOT OPENING FRONT AND REAR BUMPER DAMAGE CLUNKING NOISE WHEN GOING INTO REVERSE OR DRIVE TURN SIGNAL INOP DUE TO MODULE INOP P0300-P0306 ENGINE MISSFIRE Recommendation REPLACE PURGE SOLENOID FRONT AND REAR BUMPER DAMAGE REAR DIFFERENTIAL BUSHING REPLACE TURN SIGNAL SWITCH MODULE TO REPAIR NEED LOF TO BE PERFORM 4

5 Additional Observations RIGHT SIDE HEADLAMP PEANUT BULB BURNED OUT Recommendation REPLACE RIGHT SIDE HEADLAMP PEANUT BULB ---LBFS Recommended Services Our technicians recommend the following services for your vehicle. Original Customer Requests Status Cost Deferred Approved A. 108 POINT INSPECTION $ X OIL CHANGE (OIL CHANGE) $99.99 SHOP SUPPLIES (SHOP SUPPLIES) $75.00 Subtotal $ $ Inspection & Additional Recommendations Insp Status Cost Deferred Approved Mount and balance two new rear tires (3/32" (2.379 MM)) x Fail See AI-15 Mount and balance two new front tires (3/32" (2.379 MM)) x Fail $ See AI-15 Replace windshield wiper blades (Found wiper blades to be worn out) x Fail $65.00 See AI-24 Perform alignment (3/32" (2.379 MM)) x Fail $ See AI-29 REPLACE PURGE SOLENOID (P0496 PURGE SOLENOID NOT OPENING) Fail $ REPLACE TURN SIGNAL SWITCH MODULE TO REPAIR (TURN SIGNAL INOP DUE TO MODULE INOP) Fail $ REPLACE RIGHT SIDE HEADLAMP PEANUT BULB --- LBFS (RIGHT SIDE HEADLAMP PEANUT BULB BURNED OUT) Fail $ Subtotal $1, Have your brakes inspected again in 3 months (4/32" (3.175 MM)) x Caution Have your brakes inspected again in 6 months (7/32" (5.554 MM)) x Caution Clean and service throttle body (Found throttle body to be dirty) x Caution $86.95 Replace air filter element (Found air cleaner element to be dirty) x Caution $65.00 See AI-31 FRONT AND REAR BUMPER DAMAGE (FRONT AND REAR BUMPER DAMAGE) Caution REAR DIFFERENTIAL BUSHING (CLUNKING NOISE WHEN GOING INTO REVERSE OR DRIVE) Caution $

6 Inspection & Additional Recommendations Insp Status Cost Deferred Approved NEED LOF TO BE PERFORM (P0300-P0306 ENGINE MISSFIRE) Caution Subtotal $ Previously Deferred Recommendations Status Cost Deferred Approved Perform alignment Fail $ See AI-63 Change engine oil and filter Fail See AI-96 Subtotal $ Perform alignment Caution $ See AI-63 Perform coolant fluid exchange service Caution $ See AI-164 Perform four wheel alignment Caution $ See AI-63 Perform throttle body service Caution $85.99 See AI-89 Perform fuel injection service Caution $ See AI-86 Subtotal $ Totals, Taxes and Fees Cost Deferred Approved Estimate Subtotal $3, $0.00 $ shop fees Tax Estimate Total For "See AI-" items see the "Additional Information" section Additional Information Below is information we feel would help you better understand some of the reasons for taking preventive maintenance steps -- steps that help to ensure the reliability and safety of your vehicle for you and your family. ** The following section may contain instructions for servicing various components of your vehicle. These are an overview of the process that will be performed by a skilled technician in our shop. They are not intended to be a guide for a do-it-yourself operation. 6

7 Replace worn out or abnormally worn tires Carefully raise the vehicle using an approved automotive lift. Remove the rim/tire assembly from the vehicle. Remove the tire from the rim using the proper tire dismount/mounting equipment. Install a new valve stem assembly in the rim. Install a new tire on the rim using the tire dismount/mounting equipment. Inflate the tire to the vehicle manufacturers recommended pressure. Balance the tire/rim assembly on a computer aided dynamic tire balancing machine. Reinstall the tire/rim assembly onto the vehicle. Torque the wheel retaining nuts to the vehicle manufacturer s specifications. Your vehicles tires are the only connection between your vehicle and the road. Safe vehicle operation depends on your tires being in good condition. If your tires are neglected, the tread can wear completely away, leaving the tire bald and often exposing the steel cords. Not only is condition dangerous, it is also unlawful in many states. Tires with an abnormal tread wear pattern can cause the vehicle to shimmy and vibrate, and can adversely affect the manner in which your vehicle performs. A tire with an abnormal tread wear pattern will no longer contact the road the way that it was designed to, and this condition can be dangerous, especially during adverse road conditions. AI-15 Signs of irregular tire wear. New Tire. Replacing worn tires is part of vehicle maintenance that is necessary to ensure that your driving experience is as safe as possible. Besides the obvious safety benefits, tires that are in good condition and properly inflated to the correct air pressure can increase the overall fuel economy, and help provide a comfortable ride. Replace Windshield Wiper Blades Remove the wiper blades from the wiper arms following the vehicle manufacturer's instructions (found in the owner's guide). Install new wiper blade assemblies onto the wiper arms. Thoroughly clean the windshield. The ability to drive safely interests all of us. Having a clean windshield is a necessity for safe driving. Most driving decisions are dependent on the driver having a clear view of the road ahead. Worn or torn wiper blades do not effectively clean the windshield, and a dirty windshield can obstruct the drivers view, possibly resulting in an accident. AI-24 Impaired View From Worn Wiper Blades Most wiper blade manufacturers recommend replacing your wiper blades every 6 months or 6,000 miles. Something as simple and as inexpensive as replacing your windshield wiper blades will make your driving experience for you and your family a safer one. New Wiper Blades. 7

8 Perform Wheel Alignment Inspect the front and rear suspension components for any signs of wear or damage. Using wheel alignment equipment, adjust the suspension and wheels to the vehicle manufacture s specifications. Vehicle suspensions can wear with age and repeated heavy use. Rough road surfaces and an occasional pothole can change the vehicle s wheel alignment. A wheel alignment can improve your steering control and overall vehicle handling. It can also help prevent abnormal tire wear by bringing the vehicle suspension components back to the vehicle manufacturer s specifications. This important step will keep your vehicle driving the way it was designed to. Keep in mind that a vehicle alignment is necessary any time a worn suspension part is replaced. AI-29 Abnormal Tire wear From a Vehicle that is out of Alignment. Even slightly worn suspension components can affect the vehicle's wheel alignment. This can lead to premature wear of tires and reduce overall vehicle comfort and safety. A vehicle with worn out suspension parts can be unsafe to drive. Maintaining your vehicle suspension and performing regular wheel alignments along with tire rotation can help keep your vehicle safe and reliable. Replace Air Filter Element Remove the Air Filter Element from the air filter housing. Clean the air filter housing and inspect the fresh air duct hose for damage, dirt or obstructions. Inspect the warm air intake hose for signs of deterioration. Replace as necessary. Install a new filter element, and then reinstall the air filter housing access panel. A dirty or clogged air filter can affect the fuel economy and overall vehicle performance. Both Diesel and Gasoline powered engines are designed to maintain a specific air/fuel ratio. A restricted air filter can affect the way the engine maintains the correct air/fuel mixture. If the air filter is restricted, the fuel mileage and overall vehicle drivability can deteriorate rapidly. A Wheel alignment being Performed. AI-31 Extremely Dirty/Restricted Air Filter Replacing your air filter element is a quick and effective way to keep your engine running at its peak performance. New Air Filter 8

9 Wheel alignment Inspect the front and rear suspension components for any signs of wear or damage. Using specialized wheel alignment equipment, adjust the suspension and wheels to the vehicle manufacture s specifications. Vehicle suspensions can wear with age and repeated heavy use. Rough road surfaces and an occasional pothole can change the vehicle s wheel alignment. A wheel alignment can improve your steering control and overall vehicle handling. It can also help prevent abnormal tire wear by bringing the vehicle suspension components back to the vehicle manufacturer s specifications. This important step will keep your vehicle driving the way it was designed to. An alignment is necessary any time a worn suspension part is replaced. AI-63 Abnormal tire wear from bad alignment Even slightly worn suspension components can affect the vehicle's wheel alignment. This can lead to premature wear of tires and reduce overall vehicle comfort and safety. A vehicle with worn-out suspension parts can be unsafe to drive. Maintaining your vehicle suspension and performing regular wheel alignments and tire rotations can keep your vehicle safe and reliable. Fuel injector cleaning Injectors can be cleaned in several different ways depending on the severity of the problem, your type of vehicle, and the particular equipment your service facility uses. The quickest and easiest is a solvent put in the gasoline, but anything that can go in the gas tank will be diluted and thus not have the strength to actually clean an injector, although it may help the injector from clogging with regular use. The most common cleaning method is a high-pressure, on the car cleaning process where special equipment is hooked up to the fuel intake and a powerful solvent is injected under high pressure through the fuel injectors to clean out the stubborn deposits. The most aggressive method is to remove the injectors and have them cleaned off the car which usually is not cost effective except in very specific situations. The efficiency of your vehicle is very dependent on the proper atomization or spray pattern that the fuel injector is responsible for. As little as an 8 or 10% restriction in an injector can adversely affect your engine s performance by not allowing the gasoline entering the combustion chamber to be burnt effectively, losing part of the energy that was available, but not burned. AI-86 Wheel alignment Poor spray pattern Good atomization Fuel injectors are the single most important component in the fuel system to keep your engine running efficiently and getting the most performance and mileage from every ounce of gasoline. 9

10 Throttle body cleaning The throttle body, throttle body ports and the throttle plate needs to be cleaned of gum and carbon deposits that accumulate from engine vapors that condense in the cooler throttle body area when the engine is shut off. Technicians use a specifically formulated solvent that is strong enough to dissolve the tough accumulated deposits while mild enough not to affect the seals or sensors found in the throttle body. The throttle body controls the airflow into the engine by a large throttle plate or butterfly valve that is moved by the accelerator pedal. This is usually connected to the throttle position sensor that tells the computer the position of the throttle plate. If deposits accumulate, the throttle plate will not close properly, sending incorrect signals to the computer and causing drivability issues. AI-89 Dirty, gummed up throttle body Since all the air entering the engine must pass through this critical component it is important to the engine performance that the throttle body and all the sensors work properly or the engine can misfire, idle roughly, and perform poorly, resulting in higher emissions, lower gas mileage and overall rough running. Oil and filter change Completely drain all oil from the engine. Reinstall the oil drain plug using a new oil drain plug gasket, and torque the drain plug to the vehicle manufacturer's specifications. Remove the oil filter from the engine. Lubricate the seal on the new filter using clean motor oil. Install the new oil filter on the engine and tighten it to specification. Refill the engine with the correct amount of motor oil specified by the manufacturer. Start the engine and allow it run for over 30 seconds. Shut the engine off and check for any oil leaks beneath the vehicle. Check the oil level. Top off as necessary. Changing your engine oil and filter is the single most important vehicle maintenance that you can perform to ensure long engine life. Engine oil that is not changed when is should can develop sludge which can cause serious engine damage in less than 15,000 miles. Today s engine oils have additives and detergents that help to prevent sludge formation, but engine heat will eventually break down these additives so they can no longer protect your engine. The solution is to change your engine oil and filter at the recommended service intervals to ensure that your engine runs reliably for many years. Changing your engine oil and filter at or before the factory recommended service interval is the best way to protect your engine from premature wear or complete failure. Today s modern engines commonly last far beyond 100,000 miles when they are properly maintained with regular oil and filter changes. An oil and filter change is an inexpensive way to promote engine longevity and ensure good engine performance. Clean, freely-moving throttle body AI-96 Sludge from lack of oil changes Clean, maintained engine internals 10

11 Coolant fluid exchange service Some coolant may be in such poor condition that a coolant flush is necessary to remove the corrosion and deposits that were created in the engine and the radiator. If so, an approved coolant removal and cycling machine is required for this procedure. Our trained technician will connect the vehicle to a state-of-the-art machine and add a cleaner to safely remove rust, sludge and scale deposits. Once the system has been cleaned, the technician will install a new coolant-and-water mix, along with a conditioner to protect the cooling system. Once this is finished, the engine will be allowed to run until it reaches normal operating temperature and then the fluid will be checked and adjusted if necessary. The engine s coolant pulls the heat from the engine and then dissipates the heat when it enters the radiator. The engine's cooling system is a complex system comprised of many components and materials. The most common materials used are aluminum, plastic, copper, brass, rubber, and steel. The engine coolant must be compatible with all of them. The engine coolant is designed to transfer heat, stop corrosion, and provide a lubricant for the water pump seal. Old antifreeze can become acidic. The combination of acidic fluid and the dissimilar alloys in the cooling system actually creates a crude battery. This condition can cause accelerated corrosion of these materials. Changing the coolant according to a preventative maintenance schedule will prevent this acidic condition, and help prevent corrosion, and expensive future repairs. AI-164 Clean vs. dirty, acidic coolant (antifreeze) Coolant flush equipment Replacing the engine coolant as a part of a scheduled maintenance program is essential to your vehicle's reliability and longevity. New engine coolant has a non-acidic, noncorrosive PH level that will not destroy your cooling system components. The use of proper engine coolant will help keep your engine from overheating, and can help prevent the engine from freezing during cold weather conditions. 11