SERVICE INFORMATION POLICIES & PROCEDURES POST WARRANTY BODY REPAIR RATES ACCIDENT / INSURANCE CIRCULATE TO:

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1 SERVICE INFORMATION TYPE SUBJECT POLICIES & PROCEDURES POST WARRANTY BODY REPAIR RATES ACCIDENT / INSURANCE REF NO 2011-PPC MODEL(s) BOLERO Pikup/ GENIO/ GIO/MAXXIMO/THAR CHANNEL(s) PERSONAL & COMMERCIAL CIRCULATE TO: MONTH OF ISSUE November 2011 GENERAL MANAGER [ ] SERVICE MANAGER [ ] PARTS MANAGER [] SALES MANAGER [] SERVICE ADVISOR [ ] RELATIONSHIP MANAGER [ ] SERVICE SUPERVISOR [ ] SALES CONSULTANT [] EXPERIENCE EXECUTIVE [] TECHNICAL SPECIALIST [] TRAINER [ ] CoTEK [ ] WARRANTY MANAGER [ ] TECHNICIAN [] CarTEK [ ] etek [ ] BODY SHOP MANAGER [ ] Enclosed herewith is the fixed menu pricing for BOLERO Pikup, THAR, GENIO Single Cab, GENIO Double Cab, GIO Load Carrier, GIO Passenger, MAXXIMO & MAXXIMO MiniVan Body/Paint repair rates. This can be used as a guide during discussions with insurance surveyors. These rates are Calculated based on the published, post-warranty labour rates (Ref 2011-PPC-00337/October 2011). Following guidelines are addendum to the above referred notification: 1) The Painting labour charges in the enclosed schedule are applicable only for New panel, i.e. Full panel painting In case of repair / touch up painting, the painting labour charges may be reduced in the estimate according to the extent of damage, calculated on basis of area to be repaired / painted. 2) The Painting labour charges in the enclosed schedule are applicable only for Single panel painting. In case multiple panels (Full Panel Paining) are involved, the overall painting charges need to be reduced due to the following factors: A. Reduction in paint preparation & application time B. Reduction in the wastage of paint & non paint consumables C. Reduction in the paint booth running cost The multiple panel reductions to be incorporated, for calculating the painting labor charges of more than one replacement panel are as given below: REF: SI No PPC of 2 MQS/CC/F/23 The repair methods given by the manufacturer in this document are based on the technical specifications, current at the time of release. The methods may be modified as a result of changes introduced by the manufacturer in the production of the various component units and accessories from which the vehicles are manufactured. The reproduction, translation, transmission, in part of or whole of the present document, are prohibited without the prior written consent of Mahindra & Mahindra Ltd. The use of this document by any person other than the trained personnel, at the Authoirsed Service Centre of Mahindra & Mahindra Ltd., will amount to unauthorized use and shall be liable for penalty/prosecution 2011 Mahindra & Mahindra Ltd.

2 SERVICE INFORMATION No Panels Discount on Total Labour 2 2% 3 3% 4 4% 5 5% 6 & Above 6%. 3) All the above rates are for using approved premium PU paints- Supplier Queries & clarifications, contact Respective Area offices, or CLAIMINFOLINE REF: SI No PPC of 2 MQS/CC/F/23 The repair methods given by the manufacturer in this document are based on the technical specifications, current at the time of release. The methods may be modified as a result of changes introduced by the manufacturer in the production of the various component units and accessories from which the vehicles are manufactured. The reproduction, translation, transmission, in part of or whole of the present document, are prohibited without the prior written consent of Mahindra & Mahindra Ltd. The use of this document by any person other than the trained personnel, at the Authoirsed Service Centre of Mahindra & Mahindra Ltd., will amount to unauthorized use and shall be liable for penalty/prosecution 2011 Mahindra & Mahindra Ltd.

3 BODY REPAIR RATES - MAHINDRA - BOLERO-PIKUP (ACCIDENT/INSURANCE) Bonnet # Front Bumper # Front Door # Cargo box Roof panel $ Fender # Cowl Panel $ Pillar - One $ Back panel - $ Running Board- One $ Complete Body Chasis Body Shell (Including Roof) R&R Engine Front windshield Glass Rear Sliding Window

4 BODY REPAIR RATES - MAHINDRA GENIO- Double Cab (ACCIDENT/INSURANCE) Bonnet # Front Door # Rear Door# Cargo box Roof panel $ Fender # Pillar - One $ Back panel - $ Running Board- One $ Complete Body Front Bumper Rear Bumper Chasis Body Shell (Including Roof) R&R Engine Front windshield Glass Rear Sliding Window

5 BODY REPAIR RATES - MAHINDRA GENIO- Single Cab (ACCIDENT/INSURANCE) Bonnet # Front Door # Cargo box Roof panel $ Fender # Pillar - One $ Back panel - $ Running Board- One $ Complete Body Front Bumper Rear Bumper Chasis Body Shell (Including Roof) R&R Engine Front windshield Glass Rear Sliding Window

6 BODY REPAIR RATES - MAHINDRA GIO LOAD CARRIER (ACCIDENT/INSURANCE) Front End Panel Front Side Panel Door # Cargo box Roof panel $ Pillar - One $ Back panel - $ Chasis & underbody Complete Vehicle Front Bumper Body Shell Including Chasis R&R Engine Front windshield Glass Rear Sliding Window

7 BODY REPAIR RATES - MAHINDRA GIO PASSENGER (ACCIDENT/INSURANCE) Front End Panel Front Side Panel Floor- Driver & Passenger Quarter panel Pillar - One $ Loding Door Chasis & underbody Complete Vehicle Front Bumper Body Shell Including Chasis R&R Engine Front windshield Glass

8 BODY REPAIR RATES - MAHINDRA MAXXIMO MINI VAN (ACCIDENT/INSURANCE) Front Panel Front Door # Rear Door # Tail Door # Quarter panel $ Roof panel $ B Pillar - One $ Complete Body Front Bumper Rear Bumper Body Shell R&R Engine Front windshield Glass Rear quarter Window

9 BODY REPAIR RATES - MAHINDRA MAXXIMO (ACCIDENT/INSURANCE) Front Panel # Door # Cargo box Roof panel $ Pillar - One $ Back panel - $ Chasis & underbody Complete Vehicle Front Bumper Body Shell Including Chasis R&R Engine Front windshield Glass Rear Sliding Window

10 BODY REPAIR RATES - MAHINDRA THAR (ACCIDENT/INSURANCE) Bonnet # Door # Fender # Front Grill # Tail Door # Cowl Panel A Piller-One B Pillar - One Rear Quarter panel Running Board- One Complete Body Front Bumper # Rear Bumper - One # Chasis Body Shell R&R Engine Front windshield Galss

SERVICE INFORMATION POLICIES & PROCEDURES POST WARRANTY BODY REPAIR RATES REVISED ACCIDENT / INSURANCE CIRCULATE TO:

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