URGENT SAFETY RECALL
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- Ethelbert Simmons
- 6 years ago
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1 Club Car, LLC Post Office Box Augusta, Georgia (706) URGENT SAFETY RECALL TO: Authorized Club Car Golf and Utility Vehicle Dealers, Distributors, Branch Offices, Regional Managers and Factory Direct Sales Associates DATE: March 9, 2012 SUBJECT: Utility Vehicle Brake Block Campaign Club Car, LLC, in cooperation with the U. S. Consumer Product Safety Commission, is notifying all owners and operators of 2012 model year utility products of a risk of brake pedal mounting block breakage in certain units due to improper processing of the brake pedal mounting blocks. This problem, if not corrected, could present a loss of braking ability, posing a potential crash hazard. Club Car is recalling brake blocks with certain manufacturing date codes in 2012 model year vehicles. Enclosed is a copy of the letter distributed to customers. That letter provides customers who purchased affected vehicles with a listing of the Club Car models and serial numbers affected. A list of all affected vehicles can be accessed on the Safety Info page of Club Car Pavilion. The Safety Info link is at the very bottom right of the main page. This list shows all customers involved and is sorted by state. Please use this list to identify and contact those customers in your service area to arrange the required service. Please check your records to confirm your sales information. To determine if replacement is required for a given vehicle, please view the warranty history for that vehicle in Tavant and look for the 2012_BRAKE_BLOCK campaign. If you cannot access the customer list, or if you find any additional customers who should be contacted, please call extension The attached letter advises customers to contact us to arrange for replacement. However, because of the urgent nature of this issue, Club Car is requesting that you take immediate action by contacting each of the customers in your area to arrange for the immediate replacement of all brake mounting block assemblies in the production range. If a vehicle in this campaign is located, the brake blocks must be replaced immediately. Club Car will reimburse labor and mileage through the normal warranty process. This program is being handled as a campaign in Tavant. Please file claims using the campaign code 2012_BRAKE_BLOCK. This campaign must be completed by April 31, The installation work instructions and warranty reimbursement information are attached to this letter. Club Car has determined that affected brake pedal mounting blocks came from one manufacturing lot. Parts from this lot were not used by our Service Parts operation. Therefore, service parts are not affected by this notice. We appreciate your support with this program. If you have any questions related to this issue, please contact the following for assistance: Technical Support , ext Warranty Reimbursements , Ext or 3256
2 Brake Block Installation Work Instruction The field service required will be replacing both pairs of brake mounting blocks on each affected vehicle by installing a Brake Mounting Block Package, Club Car part number , two part number steel retainer plates and the mounting hardware included with this kit. If the vehicle you are repairing is equipped with brake lights, there is a longer 5/16-18x3.0 bolt included to mount the brake light switch. Be sure to install the new brake blocks, retainer plates and hardware as show in the photo below. Tighten mounting bolts to 95 in-lb (10.7 N m). If installing the longer bolt, use a 5/16 flat washer beneath the bolt head and under to lock nut to provide adequate thread engagement for the lock nut. Please follow the instructions in your Maintenance and Service Manual for removal and replacement of the brake mounting blocks. Please be certain to follow all Cautions and Warnings associated with this repair as stated in your manual. Also, replacing one set of brake blocks at a time as opposed to removing and replacing both sides in one operation will enable you to more easily perform this repair and potentially eliminate the need to readjust the brakes. NOTE: Mark both sets of brake blocks before removal so as not to accidentally mix them with the replacement parts. There is no discernable visible difference between the affected blocks and the replacement blocks. WARRANTY: ALL STANDARD TERMS AND CONDITIONS APPLY. WARRANTY REIMBURSEMENT: Campaign Code: 2012_Brake_Block Action Causal Part Service Procedure Labor Reimbursem ent Remove and Replace Brake Blocks Drive system ( CC) / Brake (009) / Linkage (0184) / Replace (AA) CC AA 0.3 hr (18 min) This repair must be submitted in Tavant under the Campaign Code listed above. Reference Service Bulletin for instructions on submitting a Campaign Code warranty claim.
3 Club Car, LLC Post Office Box Augusta, Georgia (706) March 2012 URGENT SAFETY RECALL CLUB CAR MODEL YEAR 2012 UTILITY & TRANSPORT VEHICLES Dear Club Car Customer: Club Car, LLC, in cooperation with the U. S. Consumer Product Safety Commission, is notifying all owners and operators of 2012 model year utility products of a risk of brake pedal mounting block breakage in certain units due to improper processing of the brake pedal mounting blocks. This problem, if not corrected, could present a loss of braking ability, posing a crash hazard. Club Car is recalling brake blocks with certain manufacturing date codes in 2012 model year vehicles. Club Car, in conjunction with its dealers and distributors, has initiated a field campaign to replace the brake pedal mounting blocks in the affected vehicles. The replacement will be done free of charge. This letter is to provide the information you will need to identify the affected vehicles and the actions you should take to ensure that brake pedal assembly in your vehicle is inspected expeditiously. Which vehicles are affected? Certain 2012 utility and transport vehicles. A full listing of affected models and serial numbers is attached. Precedent golf cars, DS golf cars and all wheel drive products are not affected. What is the problem? Brake pedal mounting blocks may break during operation. This condition, if uncorrected, may lead to loss of brakes on the vehicle. Our records indicate that you are the current owner of a 2012 utility or transport vehicle or vehicles. If you are no longer in possession of the vehicle(s), please contact us at extension 3831 with any information you might have concerning their current location. Immediate actions to be taken for affected vehicles: STEP 1: Determine whether the serial number(s) of your 2012 utility or transport vehicle or vehicles are on the list of potentially affected vehicles in Table 1 (see serial number decal example at right). The serial number is located on a decal just above and to the right of the accelerator pedal. The serial number consists of a two-letter prefix followed by a ten-digit number. The prefix and number must both match the model listings shown in Table 1 for your vehicle to be affected. STEP 2 If your vehicle is included in Table 1, STOP USING THE VEHICLE and immediately contact your authorized Club Car dealer or call Club Car at , ext between 8 a.m. and 5 p.m. ET to arrange for an repair of your vehicle(s). We have initiated these steps out of our concern for safety and continued satisfaction with Club Car products and regret any inconvenience this may cause. Your cooperation and patience in dealing with this important issue is appreciated. 1
4 Club Car, LLC Post Office Box Augusta, Georgia (706) TABLE 1 Transportation and Utility Vehicles TransPorter 4 Villager 6 Plus Villager 8 JS/JT to QS to MG/QE to Carryall 252, Turf 252 JK/JL/XG/ZG to Carryall 1, Carryall Turf 1 Carryall 2, Turf 2, Turf 2 Plus FD/FG/HD/HG EG/QB/QT/RG to to Carryall 6, Carryall Turf 6 JR/JU/JV to Café Express, AF to
5 Serial Vehicle Type Customer Name Dealer Name STATE Registered Owner Name RG TURF 2, 4 WB 11 HP GASOLINE CLUB CAR WESTERN CANADA CLUB CAR WESTERN CANADA CAN JK TURF 252, 48V ELEC, IQ PLUS CLUB CAR WESTERN CANADA CLUB CAR WESTERN CANADA CAN RG TURF 2, 4 WB 11 HP GASOLINE CLUB CAR WESTERN CANADA CLUB CAR WESTERN CANADA CAN RG TURF 2, 4 WB 11 HP GASOLINE CLUB CAR WESTERN CANADA CLUB CAR WESTERN CANADA CAN JK TURF 252, 48V ELEC, IQ PLUS CLUB CAR WESTERN CANADA CLUB CAR WESTERN CANADA CAN QB CARRYALL 2, 48V ELEC, IQ PLUS Golf Cars of Arkansas SOUTHERN ELEGANCE MFG AR JU CARRYALL 6, 11 HP GASOLINE KS University of Central Ark SOUTHERN ELEGANCE MFG AR JR CARRYALL 6, 48V ELEC, IQ PLUS Southwest Golf Cars, Inc. SOUTHWEST GOLF CARS, INC. AZ JU CARRYALL 6, 11 HP GASOLINE KS Thermo King West Inc. THERMO KING WEST, INC. AZ EG CARRYALL 2, 11 HP GASOLINE Thermo King West Inc. THERMO KING WEST, INC. AZ QE VILLAGER 8, 48V ELEC, IQ PLUS Electric Car Distributors ELECTRIC CAR DISTRIBUTORS CA QB CARRYALL 2, 48V ELEC, IQ PLUS Turf & Industrial Equipme G.I.V. INC DBA TURF & INDUSTRIAL CA QB CARRYALL 2, 48V ELEC, IQ PLUS Turf & Industrial Equipme G.I.V. INC DBA TURF & INDUSTRIAL CA FG CARRYALL 1, GASOLINE WALT DISNEY WORLD CART WORLD FL WALT DISNEY WORLD FG CARRYALL 1, GASOLINE WALT DISNEY WORLD CART WORLD FL WALT DISNEY WORLD FG CARRYALL 1, GASOLINE WALT DISNEY WORLD CART WORLD FL WALT DISNEY WORLD FG CARRYALL 1, GASOLINE WALT DISNEY WORLD CART WORLD FL WALT DISNEY WORLD RG TURF 2, 2 WB 11 HP GASOLINE PGA NATIONAL RESORT & SPA CLUB CAR FLORIDA FL PGA NATIONAL RESORT & SPA RG TURF 2, 2 WB 11 HP GASOLINE PGA NATIONAL RESORT & SPA CLUB CAR FLORIDA FL PGA NATIONAL RESORT & SPA RG TURF 2, 2 WB 11 HP GASOLINE PGA NATIONAL RESORT & SPA CLUB CAR FLORIDA FL PGA NATIONAL RESORT & SPA RG TURF 2, 2 WB 11 HP GASOLINE PGA NATIONAL RESORT & SPA CLUB CAR FLORIDA FL PGA NATIONAL RESORT & SPA RG TURF 2, 2 WB 11 HP GASOLINE PGA NATIONAL RESORT & SPA CLUB CAR FLORIDA FL PGA NATIONAL RESORT & SPA RG TURF 2, 4 WB 11 HP GASOLINE PGA NATIONAL RESORT & SPA CLUB CAR FLORIDA FL PGA NATIONAL RESORT & SPA RG TURF 2, 4 WB 11 HP GASOLINE PGA NATIONAL RESORT & SPA CLUB CAR FLORIDA FL PGA NATIONAL RESORT & SPA RG TURF 2, 2 WB 11 HP GASOLINE PGA NATIONAL RESORT & SPA CLUB CAR FLORIDA FL PGA NATIONAL RESORT & SPA RG TURF 2, 2 WB 11 HP GASOLINE PGA NATIONAL RESORT & SPA CLUB CAR FLORIDA FL PGA NATIONAL RESORT & SPA QT TURF 2, 48V ELEC, IQ PLUS PGA NATIONAL RESORT & SPA CLUB CAR FLORIDA FL PGA NATIONAL RESORT & SPA QT TURF 2, 48V ELEC, IQ PLUS PGA NATIONAL RESORT & SPA CLUB CAR FLORIDA FL PGA NATIONAL RESORT & SPA QT TURF 2, 48V ELEC, IQ PLUS PGA NATIONAL RESORT & SPA CLUB CAR FLORIDA FL PGA NATIONAL RESORT & SPA AF CAFE EXPRESS, 11 HP GASOLINE PGA NATIONAL RESORT & SPA CLUB CAR FLORIDA FL PGA NATIONAL RESORT & SPA QS VILLAGER 6, 48V ELEC, IQ PLUS Golf & Electric Vehicles CLUB CAR FLORIDA/GOLF & ELECTRIC FL QB CARRYALL 2, 48V ELEC, IQ PLUS Golf & Electric Vehicles CLUB CAR FLORIDA/GOLF & ELECTRIC FL JR CARRYALL 6, 48V ELEC, IQ PLUS Golf & Electric Vehicles CLUB CAR FLORIDA/GOLF & ELECTRIC FL FD CARRYALL 1, 48V ELEC IQ Golf & Electric Vehicles CLUB CAR FLORIDA/GOLF & ELECTRIC FL JL CARRYALL 252, 48V ELEC,IQ PLUS Jeffrey-Allen - Davie JEFFREY-ALLEN, INC. FL HG TURF 1, GASOLINE Jerry Pate Turf & Irrigat JERRY PATE TURF & IRRIGATION, INC. FL HG TURF 1, GASOLINE Jerry Pate Turf & Irrigat JERRY PATE TURF & IRRIGATION, INC. FL HG TURF 1, GASOLINE Jerry Pate Turf & Irrigat JERRY PATE TURF & IRRIGATION, INC. FL MG VILLAGER 8, 11 HP GASOLINE US GOVERNMENT & MILITARY MORALE WELFARE FUND FL QT TURF 2, 48V ELEC, IQ PLUS Hector Turf TESCO SOUTH, INCORPORATED FL HOLLYBROOK GOLF & TENNIS XG TURF 252, GASOLINE Hector Turf TESCO SOUTH, INCORPORATED FL XG TURF 252, GASOLINE Hector Turf TESCO SOUTH, INCORPORATED FL JV TURF 6, 11 HP GASOLINE PS Hector Turf TESCO SOUTH, INCORPORATED FL XG TURF 252, GASOLINE Hector Turf TESCO SOUTH, INCORPORATED FL WOODFIELD COUNTRY CLUB 2012_BRAKE_BLOCK March 1, 2012
6 Serial Vehicle Type Customer Name Dealer Name STATE Registered Owner Name AF CAFE EXPRESS, 11 HP GASOLINE CLUB CAR MARKETING CLUB CAR, INC AUGUSTA BRANCH GA RG TURF 2, 4 WB 11 HP GASOLINE Specialty Car Company RICO INTERNATIONAL, INC. DBA GA RG TURF 2, 4 WB 11 HP GASOLINE Specialty Car Company RICO INTERNATIONAL, INC. DBA GA RG TURF 2, 4 WB 11 HP GASOLINE Specialty Car Company RICO INTERNATIONAL, INC. DBA GA RG TURF 2, 4 WB 11 HP GASOLINE Specialty Car Company RICO INTERNATIONAL, INC. DBA GA RG TURF 2, 4 WB 11 HP GASOLINE Specialty Car Company RICO INTERNATIONAL, INC. DBA GA RG TURF 2, 4 WB 11 HP GASOLINE Specialty Car Company RICO INTERNATIONAL, INC. DBA GA RG TURF 2, 4 WB 11 HP GASOLINE Specialty Car Company RICO INTERNATIONAL, INC. DBA GA RG TURF 2, 4 WB 11 HP GASOLINE Specialty Car Company RICO INTERNATIONAL, INC. DBA GA RG TURF 2, 4 WB 11 HP GASOLINE Specialty Car Company RICO INTERNATIONAL, INC. DBA GA RG TURF 2, 4 WB 11 HP GASOLINE Specialty Car Company RICO INTERNATIONAL, INC. DBA GA RG TURF 2, 4 WB 11 HP GASOLINE Specialty Car Company RICO INTERNATIONAL, INC. DBA GA QT TURF 2, 48V ELEC, IQ PLUS Specialty Car Company RICO INTERNATIONAL, INC. DBA GA QT TURF 2, 48V ELEC, IQ PLUS Specialty Car Company RICO INTERNATIONAL, INC. DBA GA QT TURF 2, 48V ELEC, IQ PLUS Specialty Car Company RICO INTERNATIONAL, INC. DBA GA QT TURF 2, 48V ELEC, IQ PLUS Specialty Car Company RICO INTERNATIONAL, INC. DBA GA QT TURF 2, 48V ELEC, IQ PLUS Specialty Car Company RICO INTERNATIONAL, INC. DBA GA QT TURF 2, 48V ELEC, IQ PLUS Specialty Car Company RICO INTERNATIONAL, INC. DBA GA QT TURF 2, 48V ELEC, IQ PLUS Specialty Car Company RICO INTERNATIONAL, INC. DBA GA QT TURF 2, 48V ELEC, IQ PLUS Specialty Car Company RICO INTERNATIONAL, INC. DBA GA HG TURF 1, GASOLINE Specialty Car Company RICO INTERNATIONAL, INC. DBA GA HD TURF 1, 48 V ELEC IQ Specialty Car Company RICO INTERNATIONAL, INC. DBA GA HD TURF 1, 48 V ELEC IQ Specialty Car Company RICO INTERNATIONAL, INC. DBA GA QS VILLAGER 6, 48V ELEC, IQ PLUS EGLIN AFB GA EGLIN AFB XG TURF 252, GASOLINE G L Cornell Company G.L. CORNELL COMPANY MD XG TURF 252, GASOLINE G L Cornell Company G.L. CORNELL COMPANY MD HG TURF 1, GASOLINE CAPE FEAR COUNTRY CLUB IN NC CAPE FEAR COUNTRY CLUB, INC. JL CARRYALL 252, 48V ELEC,IQ PLUS Fairway Golf Car Corp FAIRWAY GOLF CAR CORP NY JL CARRYALL 252, 48V ELEC,IQ PLUS Fairway Golf Car Corp FAIRWAY GOLF CAR CORP NY JL CARRYALL 252, 48V ELEC,IQ PLUS Longwood Gardens GOLF CARS, INC. PA JL CARRYALL 252, 48V ELEC,IQ PLUS Longwood Gardens GOLF CARS, INC. PA JL CARRYALL 252, 48V ELEC,IQ PLUS Longwood Gardens GOLF CARS, INC. PA RG TURF 2, 2 WB 11 HP GASOLINE KIAWAH IS INN CO - TURTLE KIAWAH ISLAND INN COMPANY, LLC SC KIAWAH IS INN CO - TURTLE POINT QE VILLAGER 8, 48V ELEC, IQ PLUS TRANE - INGERSOLL RAND TRANE - INGERSOLL RAND SC QE VILLAGER 8, 48V ELEC, IQ PLUS TRANE - INGERSOLL RAND TRANE - INGERSOLL RAND SC HG TURF 1, GASOLINE GOLF CARS OF CHARLESTON SC KIAWAH ISLAND INN COMPANY, LLC HG TURF 1, GASOLINE GOLF CARS OF CHARLESTON SC KIAWAH ISLAND INN COMPANY, LLC ZG CA 252, GASOLINE CLUB CAR NORTH CAROLINA CLUB CAR NORTH CAROLINA VA JS TRANSPORTER 4,48V ELEC,IQ PLUS BOEING COMPANY WA THE BOEING COMPANY JS TRANSPORTER 4,48V ELEC,IQ PLUS BOEING COMPANY WA THE BOEING COMPANY QB CARRYALL 2, 48V ELEC, IQ PLUS BOEING COMPANY WA THE BOEING COMPANY JR CARRYALL 6, 48V ELEC, IQ PLUS BOEING COMPANY WA THE BOEING COMPANY JR CARRYALL 6, 48V ELEC, IQ PLUS BOEING COMPANY WA THE BOEING COMPANY AF CAFE EXPRESS, 11 HP GASOLINE MAYVILLE COUNTRY CLUB PREMIER GOLF & UTILITY VEHICLES,INC WI 2012_BRAKE_BLOCK March 1, 2012
7 Serial Vehicle Type Customer Name Dealer Name STATE Registered Owner Name RG TURF 2, 4 WB 11 HP GASOLINE MAYVILLE COUNTRY CLUB PREMIER GOLF & UTILITY VEHICLES,INC WI XG TURF 252, GASOLINE ADE Turf Equipment PTY, L ADE TURF EQUIPMENT PTY,LTD AUSTR RG TURF 2, 4 WB 11 HP GASOLINE ADE Turf Equipment PTY, L ADE TURF EQUIPMENT PTY,LTD AUSTR RG TURF 2, 4 WB 11 HP GASOLINE ADE Turf Equipment PTY, L ADE TURF EQUIPMENT PTY,LTD AUSTR RG TURF 2, 4 WB 11 HP GASOLINE ADE Turf Equipment PTY, L ADE TURF EQUIPMENT PTY,LTD AUSTR JR CARRYALL 6, 48V ELEC, IQ PLUS ADH Golf & Utility Vehicl DIAMOND VIEW PTY LTD DBA AUSTR JR CARRYALL 6, 48V ELEC, IQ PLUS ADH Golf & Utility Vehicl DIAMOND VIEW PTY LTD DBA AUSTR JR CARRYALL 6, 48V ELEC, IQ PLUS ADH Golf & Utility Vehicl DIAMOND VIEW PTY LTD DBA AUSTR JR CARRYALL 6, 48V ELEC, IQ PLUS ADH Golf & Utility Vehicl DIAMOND VIEW PTY LTD DBA AUSTR JR CARRYALL 6, 48V ELEC, IQ PLUS ADH Golf & Utility Vehicl DIAMOND VIEW PTY LTD DBA AUSTR JR CARRYALL 6, 48V ELEC, IQ PLUS ADH Golf & Utility Vehicl DIAMOND VIEW PTY LTD DBA AUSTR JR CARRYALL 6, 48V ELEC, IQ PLUS ADH Golf & Utility Vehicl DIAMOND VIEW PTY LTD DBA AUSTR JR CARRYALL 6, 48V ELEC, IQ PLUS ADH Golf & Utility Vehicl DIAMOND VIEW PTY LTD DBA AUSTR JR CARRYALL 6, 48V ELEC, IQ PLUS ADH Golf & Utility Vehicl DIAMOND VIEW PTY LTD DBA AUSTR JR CARRYALL 6, 48V ELEC, IQ PLUS ADH Golf & Utility Vehicl DIAMOND VIEW PTY LTD DBA AUSTR JR CARRYALL 6, 48V ELEC, IQ PLUS ADH Golf & Utility Vehicl DIAMOND VIEW PTY LTD DBA AUSTR JR CARRYALL 6, 48V ELEC, IQ PLUS ADH Golf & Utility Vehicl DIAMOND VIEW PTY LTD DBA AUSTR 2012_BRAKE_BLOCK March 1, 2012
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