FILE: SERVICE: GROUP 00 OF SERVICE INFORMATION BINDER PARTS: GROUP I OF INFORMATION PARTS & ACCESSORIES BINDER. Campaign No January 2004,

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1 FILE: SERVICE: GROUP 00 OF SERVICE INFORMATION BINDER PARTS: GROUP I OF INFORMATION PARTS & ACCESSORIES BINDER. Campaign No January 2004, TO: ALL MERCEDES-BENZ CENTERS SUBJECT: MODELS /764, /375/376/465/ 475/476, /070/082/083/ 265/283/282 REPLACEMENT OF SEAT BELT BUCKLES DCAG has determined that C-Class, CLK-Class and E-Class vehicles in the attached VIN range have seatbelt buckles that may not completely lock when fastened under certain circumstances. If this condition exists, the seatbelt buckle may not remain locked to provide full protection in the event of a crash. For models 203 and 209 replace both front/rear seat belt buckles. For model 211 replace rear seat belt buckles only Please review the Effective Serial Number Chart located on the next page. Attached is a sample copy of a letter which owners of the affected vehicles will receive. Prior to performing this Recall Campaign: Please check VMI to insure the vehicle is involved and to determine if the vehicle has been previously repaired. Please review the entire Recall Campaign bulletin. Approximately 4348 vehicles are involved. Order No. P-RC This bulletin has been created and maintained in accordance with MBUSA-SLP 5.1, Document and Data Control, and MBUSA-SLP 16.1, Control of Quality Records.

2 Effective Serial Number Range Model Plant Code Chassis End Number From To A A F F F T T T A X A X X A A X X Procedure: Ensure you are using the latest version of WIS (11/2003). a WARNING! Risk of injury caused by test or repair work on airbags or seat belt emergency tensioning devices (please refer to WIS: AS91.00-Z A). DO NOT disconnect SRS control module as indicated in the above WIS instructions when performing these procedures Please note, it is acceptable to reuse the seat belt buckle hold down bolts. It is also not necessary to apply additional thread locking material to these bolts. DO NOT deploy the electronic tensioning devices prior to shipping (rear seat belt buckles on models 203.7, 209.3/4). Ensure hazardous shipping guidelines are adhered to. DO NOT disconnect the battery cable. P-RC

3 A. MODELS /764 REPLACEMENT OF FRONT AND REAR SEAT BELT BUCKLES 3 1. Replacement of front seat belt buckles (refer to: WIS AR91.40-P-1515P). i Note (additional information to the above WIS document): When routing seat belt buckle harness, ensure harness is clipped onto seat frame and harness is secured with new cable ties (as in original factory configuration). 2. Replacement of rear seat belt buckle (refer to WIS: AR91.40-P-1516P). 3. Read diagnostic trouble code memory and erase using Star Diagnosis. B. MODELS /375/376/465/475/476 REPLACEMENT OF FRONT AND REAR SEAT BELT BUCKLES 1. Replacement of front seat belt buckles (refer to WIS: AR91.40-P-1515Q). i Note (additional information to the above WIS document): When routing seat belt buckle harness, ensure harness is clipped onto seat frame and harness is secured with new cable ties (as in original factory configuration). 2. Replacement of rear seat belt buckles models /375/376 (refer to WIS AR91.40-P-1516Q). i Note (additional information to the above WIS document step 3): Remove insulation under seat bottom: remove two seat bottom retaining lugs (arrows, Figure 1) remove insulation (A). Figure 1 P Replacement of rear seat belt buckles models /475/476 (refer to WIS AR91.40-P-1516QA). C. MODELS /070/082/083/ 265/283/282 REPLACEMENT OF REAR SEAT BELT BUCKLES 1. Replacement of rear seat belt buckles models /070/082/083 (refer to WIS AR91.40-P-1516T). 2. Replacement of rear seat belt buckles models /283/282 (refer to WIS AR91.40-P-1516TA). P-RC

4 4 Parts Information Qty. Part Name Part Number 2 Seat belt buckle Front Left and Right Models 203, , Seat belt buckle Rear Left Models 203, Seat belt buckle Rear Right Models 203, Seat belt buckle Rear Left Models Seat belt buckle Rear Right Models Seat belt buckle Rear Left Models 211.0, Seat belt buckle Rear Right Models 211.0, Warranty Information Operation: 1. Seat Belt Buckles Driver, Passenger and Rear Seats, Replace ( ) 2. Seat Belt Buckles Rear Seats, Replace ( ) Damage Code Operation Number Labor Time (hrs.) Model Indicator(s) hrs. 2.3 hrs. S1, S2, S3 Q1, Q4, S4, S5, S hrs. T1, T2, T4, T5, U1, U3, U4 P-RC

5 Mercedes-Benz USA Hazardous Material Shipping Guidance Product Name: Seatbelt Pretensioner Part Numbers (P/N): See chart below Hazardous Properties: Contains initiating component STRAIGHT BILL OF LADING ORIGINAL - NOT NEGOTIABLE PIECES IN HM DESCRIPTION WEIGHT RATE CHARGES CLASS X Seat-belt Pretensioners, 9, UN3268, PGIII, Write weight of box(es) here This is to certify that the above named materials are properly classified, described, packaged, marked and labeled and are in proper condition for transportation, according to the applicable regulations of the Department of Transportation. SHIPPER Shipper's Signature CARRIER Print Carrier's Name EMERGENCY CONTACT: Write Name & Phone # of Emergency Contact Provider Here Steps to Follow to Return this Seatbelt Pretensioner: Carefully open received box and remove new replacement pretensioner. Keep the box and box packing contents intact and save it! Place one service campaign seatbelt pretensioner into received box Use packaging tape to secure box closed Ensure that diamond-shaped label with black and white stripes [the Miscellaneous Class 9 Label] is intact (not torn or ripped) and preprinted with the following text: Seat-belt Pretensioners UN3268 Make sure that the UN 4G code preprinted near the bottom edge of the box is clearly visible Make sure "Up Arrows" are preprinted on two opposite sides of box Fill out and attach To/From Address Label Refer to the chart below to determine the EX# that must be written on the DOT HAZMAT ground bill of lading If using an OVERPACK to return the Seatbelt Pretensioners, ensure compliance with U.S. DOT overpack requirements in 49 CFR To: From: "THIS END UP" Part Number A A A A EX# Seat-belt Pretensioners UN3268 4G/... MB-USA 49 CFR /08/04

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7 January, 2004 Safety Recall # Dear Mercedes-Benz Owner, This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. WE SENT YOU THIS NOTICE BECAUSE WE ARE CONCERNED ABOUT YOUR SAFETY. DaimlerChrysler AG (DCAG), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2004 C-Class, CLK-Class and E-Class vehicles. Mercedes-Benz USA, LLC (MBUSA) therefore has initiated a voluntary recall of these vehicles. Our records indicate that your vehicle is included in this group. DCAG has determined that C-Class, CLK-Class and E-Class vehicles in this group have seatbelt buckles that may not completely lock when fastened under certain circumstances. If this condition exists, the seatbelt buckle may not remain locked to provide full protection in the event of a crash. As a result, you or your passengers may be at risk of injury in the event of a crash. Your authorized Mercedes-Benz dealer will replace the rear seat belt buckles on your E-Class vehicle and the front and rear seatbelt buckles on your C- Class and CLK-Class vehicle. Until such time as the repair is performed we encourage you and your passengers to continue to use your vehicle seatbelts. Your authorized Mercedes-Benz dealer is available to provide this service, free of charge. The working time required for your C-Class and CLK-Class vehicle is approximately 3 hours. The working time required for your E-Class vehicle is approximately 1 hour. We are sorry to inconvenience you, BUT IT IS IMPORTANT FOR YOUR SAFETY, AND THE SAFETY OF OTHERS, TO HAVE THE WORK PERFORMED IMMEDIATELY. Please contact your authorized Mercedes-Benz dealer to schedule an appointment. Please mention this is Safety Recall # If you are no longer the vehicle owner, or have a change of address, please complete the reverse side of this letter and return the complete letter in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee. Please contact your authorized Mercedes-Benz dealer should you have any questions or encounter any difficulty regarding this recall. If your dealer is unable to remedy your situation please contact us at 1-(800) FOR-MERCedes. ( ). If an authorized Mercedes-Benz dealer or Mercedes-Benz USA, LLC, fails or is unable to perform this service without charge within 60 days, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C or call the toll-free Auto Safety Hotline at Again, we apologize for any inconvenience this situation may cause you. Sincerely, Klaus Ulkann Vice President, Customer Services