IMPORTANT SAFETY RECALL
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- Amberlynn Marsha Newman
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1 IMPORTANT SAFETY RECALL National Highway Traffic Safety Administration Recall Number: 16V217 Transport Canada Recall Number: Forest River Campaign Recall Number: Date: June 17, 2016 PLACE OWNER ADDRESS HERE USING THE MAIL MERGE GUIDE This Notice Applies to Your Vehicle VIN listed on the label above. Dear Forest River - Glaval Bus Customer: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River Office of Corporate Compliance has decided certain 2008 through 2016 model year Apollo, Concorde II, Entourage, Legacy, Primetime, Sport, Titan, Titan II and Titan II Low Floor buses fail to comply with the identification requirements of the Federal Motor Vehicle Safety Standards (FMVSS) number 217, Bus emergency exits and window retention and release. What is the defect? The Emergency Exit Windows manufactured by Hehr do not meet the exit identification requirements of FMVSS 217. The affixed label is more than 16cm away from the release mechanism. Additional labels must be placed closer to the release mechanism in order to comply with the standard. Evaluation of the risk to the vehicle related to the recall. The label currently in place contains operating instructions for the release mechanism and placed on the window in plain view. Therefore the safety risk is minimal due to its current visibility position in the lower center-point of the window. How to confirm if your vehicle is subject to the recall: The vehicle dealers/owners will be instructed to place the labeling on the window per the provided instruction contained within this notification. CURRENT LABEL AFFIXED AFFIX NEW LABELS HERE APPROXIMATELY 1 to 6 FROM THE TOP OF RELEASE HANDLES BEFORE AFTER ***NOTE- IF YOUR WINDOW ALREADY HAS THE LABELS NEXT TO THE HANDLES THEN YOU ARE ALREADY COMPLIANT. YOU MAY DISREGARD THIS NOTICE AND DISPOSE OF THE LABELS PROPERLY*** Page 1 of 3
2 What are Glaval and going to do? IMPORTANT SAFETY RECALL Forest River Glaval, will provide the free service kit from Hehr Window, which will include two (2) window labels to place onto the window(s) as instructed above. What is the Forest River Customer Service Phone Number? (574) Forest River - Glaval is notifying dealerships of the recall. Please have the recall remedied at any Glaval dealership or service center. Your cost for the remedy is completely covered by Forest River and you will not receive any bill of sale for anything covered under the above recall number. What should you do? Please call your dealer without delay and request a service appointment. Forest River wants you to have this safety recall completed on your Glaval Bus. The owner is responsible for making arraignments to have the work completed. Please mention you have been notified by Forest River - Glaval of having a recall in process for your vehicle and provide the recall number for the dealership. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. How long will the remedy process take? The estimated time of repair is.08 hours. However, the dealership may need to keep your unit for a period of time in order to fit into their normal service schedule. Please maintain contact with your dealer if you desire on the status of repairs. What if you have previously paid for repairs to your vehicle for this specific condition? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for service completed directly involved and described in this letter. Please send the service invoice to the following address: Glaval Bus Forest River, Inc. Attn: WARRANTY MANAGER 914 County Road 1 Elkhart, Indiana What if you no longer own this vehicle? If you no longer own this vehicle, and have the address for the current owner, please forward this letter to the new owner. You have received this letter because government regulations require that a notification be sent to the last known owner of record. Our records indicate that you are the current owner. Page 2 of 3
3 Can Forest River assist you further? IMPORTANT SAFETY RECALL If you have difficulties getting your vehicle repaired in a reasonable amount of time or without change, please contact the below representative(s). Warranty & Service (574) kshupert@forestriverinc.com If you are still having difficulty getting your vehicle repaired in a reasonable amount of time or without change, you may call, or write to the following address: Administrator Head of Recalls National Highway Traffic Safety Administration Motor Vehicle Safety Investigations Laboratory 1200 New Jersey Ave, S.E. Transport Canada Washington, D.C Noël street, Gatineau, Quebec, J8Z 0A1 Or you may call the toll free Vehicle Safety Telephone (819) Hotline at or Facsimile (819) (TTY: ) Or visit and search Recall ID: Recall ID: 16V217 Sincerely, Forest River, Inc. Engineer & Director Office of Corporate Compliance Page 3 of 3
4 IMPORTANT SAFETY RECALL Recall Number: NHTSA: 16V217 / TRANSPORT CANADA: Article Number: Dear Valued Forest River Dealer, Date: June 17, 2016 Pursuant to USC49CFR Notification to Dealerships and Distributors Paragraph B It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law. Forest River motorized and towable products are contained within this section- Forest River Corporate Compliance has decided that a safety noncompliance in certain 2008 through 2016 model year Apollo, Concorde II, Entourage, Legacy, Primetime, Sport, Titan, Titan II and Titan II Low Floor buses. Forest River is recalling the noncompliant model(s) to ensure the safety of our future retail consumers and your dealership. Forest River apologizes for any inconvenience this action may cause your dealership; however, safety, continued satisfaction and our commitment to build great products are of the utmost importance to Forest River. The identified VIN numbers are on the attached documents. The identified Date range of production is: August, 2008 through March, 2016 DEFECT/NONCOMPLIANCE: The Emergency Exit Windows manufactured by Hehr do not meet the exit identification requirements of FMVSS 217. The affixed label is more than 16cm away from the release mechanism. Additional labels must be placed closer to the release mechanism in order to comply with the standard. EVALUATION OF RISK: The label currently in place contains operating instructions for the release mechanism and placed on the window in plain view. Therefore the safety risk is minimal due to its current visibility position in the lower center-point of the window. ACTION: The vehicle dealers/owners will be instructed to place the labeling on the window per the provided instruction contained within this notification. How to confirm if your vehicle is subject to the recall: On the rear emergency exit window installed in the rear wall of the bus, affix the two labels in this packet to window as depicted below: CURRENT LABEL AFFIXED AFFIX NEW LABELS HERE APPROXIMATELY 1 to 6 FROM THE TOP OF RELEASE HANDLES BEFORE AFTER ***NOTE- IF YOUR WINDOW ALREADY HAS THE LABELS NEXT TO THE HANDLES THEN YOU ARE ALREADY COMPLIANT. YOU MAY DISREGARD THIS NOTICE AND DISPOSE OF THE LABELS PROPERLY*** Page 1 of 2
5 IMPORTANT SAFETY RECALL AVAILABILITY OF REMEDY: Contained within this notice. WHAT IS INCLUDED IN THE KIT FOR THE REMEDY: PARTS AND RETURN: Description of Part Emergency Exit Decal Pictures of the complete remedy are required for payment under this recall. Dealer Reference Codes: Quantity Per Kit 2 8 per VIN UNITED STATES CANADA REPAIRE CODE DESCRIPTION ALLOWABLE HOUR(S) 16V217 N/A Place labels on window.08 N/A Place labels on window.08 HELPFULL CONTACT INFORMATION: Glaval Customer Service (574) kshupert@forestriverinc.com The Recall shall be considered priority to remedy the 2008 through 2016 model year Apollo, Concorde II, Entourage, Legacy, Primetime, Sport, Titan, Titan II and Titan II Low Floor buses in question. The retail consumer shall not be charged any amount of monies for repair/remedy to their 2008 through 2016 model year Apollo, Concorde II, Entourage, Legacy, Primetime, Sport, Titan, Titan II and Titan II Low Floor buses that are covered under this Recall. If your dealership has already preformed the remedy to 2008 through 2016 model year Apollo, Concorde II, Entourage, Legacy, Primetime, Sport, Titan, Titan II and Titan II Low Floor buses your dealership is entitled to the reimbursement as stated above; if the remedy had been performed on an out of warranty 2008 through 2016 model year Apollo, Concorde II, Entourage, Legacy, Primetime, Sport, Titan, Titan II and Titan II Low Floor buses in which the VIN number falls under as stated in the opening paragraph where no warranty claim has/had been filed against the VIN number and the consumer paid for the remedy personally. Please contact your Warranty Manager within Forest River to arrange the reimbursement. Proof of remedy shall be required. Federal regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee within ten days. If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership. Sincerely, Forest River, Inc. Director & Engineer Office of Corporate Compliance Page 2 of 2
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