Product information. OPAC Turbocharging Operation Performance Package

Transcription

1 Product information OPAC Turbocharging Operation Performance Package

2 OPAC delegated service for performance-based added value With the OPAC Operation Performance Package, ABB Turbocharging is offering customers delegated OEM service solutions paid by the turbocharger running hour. As the world s leading turbocharging specialist, ABB is constantly improving its product and service portfolio. Sharing information is central to this. That is why we regularly canvass our customers, to find out, in detail, what you see changing and what you expect from us. The pay-off? products and services with genuine added value. The Operation Performance Package, or OPAC, is a service product developed with and for ABB s customers. Designed as a more flexible, more cost-effective approach to turbocharger servicing, it is tailored to suit the customer s exact needs over an agreed period of time. And always with the possibility of upgrading, if and when you need to. Customers can choose between two OPAC modules BASE and PREMIUM each offering a different range of services. The customer decides OPAC is a totally customized agreement, based on application specific information. Payment for delegated OEM service is based on each turbo charger s actual running hours. Choose the OPAC BASE module for optimum turbocharger performance with scheduled Original Service that takes account of wear and tear, including Original Parts and labor. For customers requiring a more comprehensive service agreement one that also covers out-of-the-ordinary circumstances ABB has developed OPAC PREMIUM. With this module you can select a number of unforeseen incidents you would like to guard against, and transfer the risk that they might occur to ABB. OPAC Turbocharging Operation Performance Package BASE PREMIUM Foreign object damage Lack of lube oil * Lube oil quality problems Service due to excessive wear and tear Regular overhaul * Does not apply to turbochargers with roller bearings 2

3 Five facts about OPAC ➀ Customers signing up to a Turbocharging OPAC agreement see value added through: Easier cash management and budgeting Reduced administration costs Full access to ABB s consolidated turbo charger and service know-how ➁ OPAC lets you make adjustments to suit your unique and/or changing service needs. ➂ ABB takes full responsibility for your turbochargers, including the risk of excessive wear and tear. ➃ OPAC agreements give you long-term ABB Original Service assurance (five years or longer). ➄ Every Turbocharging OPAC is developed individually, based on a detailed analysis of your specific turbocharger application and operating conditions, and worked out with you for the turbo chargers to be covered by the OPAC agreement. You expect ABB solutions supporting OPAC Safe and reliable turbocharger operation ABB s unique ATURB@web product and service database, providing first-hand knowledge of your specific application data No hidden costs Transparent cost management Access to supplier s know-how and technical expertise OEM product and design know-how Highest Original Parts availability The worldwide ABB Turbocharging Service network Support with budgeting annual service costs ABB s electronic turbocharger maintenance scheduler 3

4 Customized service agreements OPAC modules let you tailor your service agreement individually. You choose the scope based on your specific needs and operational scheduling. 4

5 Your unique service requirements demand a unique set of solutions. OPAC was developed by ABB to let you take control of your service scheduling and manage your costs. The modules OPAC BASE and OPAC PREMIUM let you choose precisely the range of services you require. OPAC BASE ABB developed OPAC BASE both as a stand-alone module and as the platform for OPAC PREMIUM. It covers expenses related to regular service, based on wear and tear, required to ensure high performance for your turbochargers over their lifetime and is conditional on the turbochargers being run within the operating limits given on the rating plate. The timing of the services, which include cleaning and the supply of Original Parts, as well as the deployment of labor, can be planned several months in advance. Downtime is minimized by ABB working with you to organize the service and maintenance, e.g. to comply with a vessel s sailing schedule or, in the case of a power station, when reduced grid demand allows it. OPAC BASE covers the risk of excessive wear and tear. Original Parts required as a result of this unscheduled incident are replaced. Travel expenses and shipping and labor costs are invoiced separately. Delegated turbocharger maintenance is carried out in accordance with ABB maintenance recommendations. If, in the opinion of the ABB Service engineer, a part will discontinue performing as required before the next scheduled overhaul becomes due, it will be replaced as part of ABB s proactive approach to your service requirements. The cost of the replacement is covered by OPAC BASE. OPAC PREMIUM OPAC PREMIUM builds on OPAC BASE by also allowing you to transfer to ABB the risk of unforeseen incidents due to foreign object damage, lack of lube oil, lube oil quality problems, etc. You define the number of unforeseen incidents you want to be covered by the OPAC agreement. Operators of stationary power plants who choose OPAC PREMIUM are also offered the option of a downtime guarantee, in which ABB guarantees an agreed maximum length of time between being informed of the failure causing the downtime and re-start of the turbocharger. Unforeseen incidents Choosing OPAC PREMIUM has an extra benefit: The risk of unnecessary payment for unforeseen incidents covered by the agreement but which do not occur is shared between the customer and ABB. At the end of the negotiated duration of an OPAC PREMIUM agreement, ABB provides an overview of all work performed as a result of unforeseen incidents, together with the corresponding expenses. Should these be lower than the amount stated in the OPAC agreement, ABB will share the difference with the customer. 5

6 Customer-oriented OPAC Flexibility, accessibility and accountability OPAC is totally customer-oriented. Analysis OPAC delegated service agreements are drawn up individually for each customer taking the following parameters into account: Turbocharger operation (engine type, fuel, load, washing requirements) Application specifics (actual running hours, ease of access, running hours to be covered by OPAC, sailing schedule and route) Local aspects (labor rates, shipping costs, taxes, traveling) The analysis of your requirements begins with the spare parts. A summary is then prepared on a per-turbocharger basis. Finally, the turbo chargers are grouped as required by the customer. Flexibility you shape OPAC The built-in flexibility of OPAC takes full account of the need for one-off solutions, tailored exactly to your unique expectations and applications. You determine how long you want an OPAC agreement to run, which turbochargers you want it to cover, and, when OPAC PREMIUM is chosen, the number of unforeseen incidents you wish to include. Additional spares (swap parts) can be included in the agreement to minimize the downtime during servicing of the turbochargers. Turbochargers can also be added to or removed from the agreement to reflect changes in your business plans. You decide! OPAC calculation Original Part 1 Original Part 2 Original Part X TC labor Turbocharger 1 Original Part 1 Original Part 2 Original Part X TC labor Turbocharger 2 OPAC (group) Running hour price Traveling Shipping Swap parts 6

7 One contact for access to the entire network Your point of contact for OPAC related issues is your local ABB Service Station. The Service Station coordinates and organizes Original Service work to be carried out on your turbochargers within the ABB global network. Example: A Norwegian customer signs an OPAC agreement with the ABB Service Station in Norway. Turbocharger service is due on one of the customer s vessels. Based on the vessel s schedule, the port of Singapore is identified as the most suitable port for the work. The ABB Service Station in Norway arranges for the ABB Service Station in Singapore to do the work, including delivery of Original Parts, provision of manpower, such permission as might be needed, and transport. OPAC reporting ABB issues for each Original Service job it performs a report detailing information about the vessel, the port in which service takes place, the Service Station responsible, and the exchanged/repaired turbocharger components. The service report is signed by the customer s personnel on completion of the job. Quarterly OPAC reports give you a timely overview of Original Service jobs performed, allowing you to let your staff concentrate on other work. Customers benefit in particular from the transparency these reports offer. Technical managers can more easily keep track of their turbochargers operational and service statuses. 7

8 Q&A Twelve answers to twelve questions: A quick run-through of issues that might interest customers delegating maintenance, repair and overhaul to ABB Turbocharging Service. 1 If the unforeseen incidents are more cost-intensive 5 If I choose an OPAC PREMIUM agreement with five than ABB expects, couldn t a Service Station go out of business? What happens with my OPAC agreement then? Local ABB Service Stations receive full OPAC support from ABB Turbocharging headquarters. unforeseen incidents and a sixth unforeseen incident, not covered by the agreement, occurs, who bears the extra cost? An incident not stipulated in the OPAC agreement is not covered by it and ABB will invoice the customer separately 2 The ABB Service Station that I always work with has for work performed in connection with it. about 10 people on its staff. Can they manage an OPAC agreement? Yes. They will initially receive support from ABB Turbocharging headquarters. If necessary, they can also be helped with their OPAC obligations by a larger Service Station. 3 How will ABB invoice me? To keep OPAC-related administration to a minimum, invoices are sent on a periodic basis. 4 We operate our vessels on a global scale. Will there be an OPAC contact in every port? One ABB Service Station is responsible for each OPAC agreement and acts as the customer s contact point. The same ABB Service Station arranges all OPAC service jobs within ABB s Service network the customer has a single ABB contact but at the same time access to service facilities throughout the global ABB Turbocharging Service network. 6 Does an OPAC agreement entitle me to extra discounts? No. OPAC was developed to simplify the budgeting process and to minimize the customer s financial fluctuations. However, favorable parts pricing is a key element of every OPAC calculation. 7 Won t OPAC work to ABB s advantage by allowing it to cut back on the turbocharger service it provides, and so increase its profits? An OPAC agreement obligates ABB to always follow the turbocharger maintenance recommendations set out in the ABB operator manual. In addition, ABB Service engineers issue a report after completion of each job, providing the customer with the details of the work done. A quarterly report with an overview of all Original Service work performed also ensures absolute transparency. 8

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10 Q&A 8 I already give all turbocharger-related service work to ABB. How would an OPAC agreement add value for me? OPAC helps you to simplify your budgeting process and cash management. Forward planning with OPAC also gives you more control over future costs. 9 What if my power station cuts back on production or even stops producing altogether for several weeks at a time? How would this affect an OPAC agreement? OPAC is based on the turbocharger s actual running hours if the power station shuts down or produces less, only an agreed minimum amount covering local personnel costs will be invoiced to the customer. 10 What about swap parts? You can include swap parts in the agreement to reduce downtime, if you want to. This can make good sense when the time available for on-site service is normally too short. Work can then be carried out in the Service Station. Payment is based on the running hour price. 11 What about force majeur? How do events like strikes, embargoes and so on affect an OPAC agreement? Both parties have the right to suspend the agreement. If the force majeur event lasts longer than six months, either party may terminate the contract. 12 What happens if I want to terminate for convenience? In the event that the cost of performed services and the customer s payments do not match, ABB will provide an overview of the performed Original Service jobs and their corresponding costs, on which the parties have to reach agreement. Either a credit or debit note will be issued to compensate the difference. 10

11 OPAC adding value for customers Operational reliability and safety increased Total turbocharger operating costs reduced Reliable budgeting of turbocharger service costs Risk of excessive wear and tear transferred to ABB Internal administration costs reduced Maintenance planning by ABB No call for quotation ABB Original Service and maintenance standards guaranteed Timely performance of service work wherever it is required Access to ABB s consolidated turbocharging experience One contact for all turbocharging-related issues 11

12 ABB Turbocharging Service network CHTUS EN 2012 ABB Turbo Systems Ltd, Baden/Switzerland Aalborg Aberdeen Adana Algeciras Antwerp Baden Bangkok Barcelona Bergen Bremerhaven Brisbane Buenos Aires Busan Cape Town Casablanca Cebu Chennai Chicago Chittagong Chongqing Colombo Copenhagen Dakar Dalian Dar es Salaam Davao Delhi Dortmund Douala Dubai Durban Fort de France Freeport Fukuoka Gdansk Genova Gothenburg Guangzhou Guatemala City Hakodate Hamburg Helsinki Hong Kong Houston Incheon Istanbul Izmir Jakarta Jeddah Kaohsiung Karachi Kobe Lahore Las Palmas Le Havre Lima Limassol Los Angeles Lunenburg Madrid Malta Manaus Manila Mannheim Marseille Melbourne Miami Montreal Mumbai Naples New Orleans New York Onomichi Oporto Oslo Panama Perth Piraeus Qingdao Quito Rijeka Rio de Janeiro Rotterdam Saint Nazaire Santo Domingo Santos Seattle Shanghai Singapore Southampton St. Petersburg Suez Sunderland Surabaya Sydney Talcahuano Tallinn Telford Tianjin Tokyo Vadodara Vancouver Varna Venice Vizag Vung Tau (Status: July 2012) ABB Turbo Systems Ltd Bruggerstrasse 71 a CH-5401 Baden/Switzerland Phone: Fax: turbocharging@ch.abb.com