LEMON LAW COMPLAINT FORM

Transcription

1 LEMON LAW COMPLAINT FORM Texas Department of Motor Vehicles Instructions: Forms submitted incomplete and/or without the attachments listed below may cause a delay that could result In your complaint being rejected due to untimely filing. Return this form with the following attachments: 1) Purchase order or sales contract. 2) Repair order(s). 3) Copy of written notice to manufacturer converter and/or distributor. 4) Extended service contract if applicable. 5) Lease agreement if applicable..6) Other relevant information. If you are seeking repurchase or replacement of your vehicle along with the attachments you must include a $35 filing fee. You can submit the fee by check or money order payable to the Texas Department of Motor Vehicles. Do not mail cash. Send to: Texas Department of Motor Vehicles PO Box Austin TX If you are seeking repairs only send this form and the requested attachments to: Texas Department of Motor Vehicles 4000 Jackson Ave. Austin TX OWNER: 1/4.) iv\tcorkl MAILING ADDRESS: I\J CT CITY: RusAnoGokOo STATE: N..) re% ZIP: 3Z3(0 WORK PHONE: HOME PHONE: 5) ) / iffitc3: ADDRESS: CHECK ALL THAT APPLY: k NEW D USED D DEMO 0 PROGRAM fl LEASE 0 CONVERSION YEAR: MFG/MAKE: CA 01..LCR C MODEL: ANT S VIN: DATE PURCHASED: 11112/13 MILEAGE*. CURRENT I 4 :rip *Not applicable to Towable Recreational Vehicles CONVERSION CO: AT DELIVERY: DATE MILES REACHED: LEASE CO: SELLING DEALER: SERVICING DEALERS 1) DE1TSLAN) 14vie)M CITY: EL- pk.30 CITY: $4_1\0\ DEALER ADDED OPTIONS: 2) CITY: 3) CITY: WHAT REMEDY ARE YOU SEEKING?: REPLACEMENT or n REPAIRS CO3 V) JAN e7/ LL $35

2 EXISTING PROBLEMS LOG You MUST complete this section on this form or the form will be returned as incomplete. "See Attached" or equivalent is NOT a substitute for completion. You may make copies of this page to address additional concerns. Description of one problem that CONTINUES TO EXIST: Repair Visits Date In j Date Out Mileage v./rile OitiVi.N6 1HE ti vlica-.6 ")1i110/61AcKS" PO '31F Ocmv shiptia4 ANC) Acc.ELokts No laik0 chap ENieilve Lit HI CvmES a N ON/ is fgyv occ.a55 dry 5 VEI-ilt.t..E % L.. MIS '.t4.t.l.v.rie 9A ST...0 ra PA PrvS= Eilvtalvi. 0'1'0'1-WEE. LE3.6.E. c" 1 "" "" i. C.ru ei.a./f j )1 6/-0/ful iiitiom cri/11-n IQ G1 i 0/1-9/1q 9/30//q II/ OM /0-f i I._ POwfA yritaing %.FstRiviA4 mi.15%6e Cf\x E oqiisi illi oirwill or\j TH RE.E -1-VNES. COe\ PI-EIE LoSS OF P-E4 t tiff i.m.nn SITIerING tiv Hit. of E.P 441 M vefritell. _.i.% c Uve s Aerh SVAPIA'--75 5m54-t-ov e-fmr Ple-s50if- limit q iii3opu1 Hi lit lb acil Sc.ftElt./iztwc.--s idni liv01. PkOGRIVA PRESET tke `i S 1- acl E &1\14-1" V PitikANI i /0.1 / 1 «AWAY 4/u smee 01E9( EA) GINE L'IGM1' INAJO S-r A 61.11%Prk. G ROMA/11.Y iniic - wivin-3a4 4''qS5A6i' ILARPQ 01V. cyl-s"exik 6 J.A. 5Nclo _ m5.51 -:.AE. s-1 A6 f.lit RAk li..)operan ) Description of one problem that CONTINUES TO EXIST: Repair Visits. Date In Date Out Mileage PAsSEk/GER` 510E v-ifai E0 6E Pk3 ii\bpato I a n IN ) f 1 Iliiino /430/ c otoot. y 1 /1/I5 SA 5 Hoe 14 1 lti -

3 EXISTING PROBLEMS LOG You MUST complete this section on this form or the form will be returned as incomplete. "See Attached" or equivalent is NOT a substitute for completion. You may make copies of this page to address additional concerns. Description of one problem that CONTINUES TO EXIST; Repair Visits Date In Date Out Mileage IHI-k) BRAKE LL-(T 5Thir..r\i6 Cir- ACIR CLAP4\-D\JG 1:'t:' vp-tv-l E. c ' oui la flogii i'-) ll-)iti LA 5-Flop juj -)f i - Description of one problem that CONTINUES TO EXIST; Repair Visits Date In Date Out Mileage Description of one problem that CONTINUES TO EXIST; Repair Visits Date In Date Out Mileage rorrn EN1 140!Rev 04/14 Page 2 of 3 -

4 YES E NO The manufacturer converter or distributor of the vehicle (NOT THE DEALER) was given written notice of the problem(s) on i:4f\aa* Q IF YOU ANSWERED NO PLEASE SEND A LETTER TO THE MANUFACTURER CONVERTER OR DISTRIBUTOR AS SOON AS POSSIBLE (CERTIFIED MAIL/RET(JRN RECEIPT IS SUGGESTED) AND INCLUDE A COPY OF THE LETTER WITH THIS COMPLAINT FORM. E YES g NO The vehicle has been inspected by a factory representative. If you answered yes please provide the inspection date location personnel involved and outcome. Use a separate sheet if needed. DATE: LOCATION: BY WHOM: OUTCOME: I UNDERSTAND THAT THE INFORMATION I AM SUBMITTING MAY BE SHARED WITH THE OTHER INTERESTED PARTIES TO MY COMPLAINT IN ORDER TO RESOLVE THIS MATTER. I HEREBY CERTIFY UNDER PENALTY OF PERJURY THAT ALL STATEMENTS IN THIS COMPLAINT ARE TRUE AND CORRECT. eecyz4q--- Sid URE OF VEHICLE OWNER/LESSEE OAT The Texas Department of Motor Vehicles maintains the information collected through this form. With few exceptions you are entitled on request to be informed about the information that we collect about you. Under Section and of the Government Code you also are entitled to receive and review this information. Under Section of the Gokternment Code you are also entitled to have us correct information about you that is incorrect.

5 Joleen McCorkle 1727 Van Court Alamogordo NM (575) January General Motors LLC P.O. Box Detroit MI TO WHOM IT MAY CONCERN: I am writing to notify you of the problems I am experiencing with my 2013 Cadillac ATS and to request that you correct this problem within thirty (30) days of your receipt of this letter. I purchased my vehicle from Bravo Cadillac El Paso Texas on or about December Approximately 4 Months after purchase I began having trouble with the vehicle accelerating from a stop. When I would start to accelerate from a stop light the vehicle would accelerate and throw us back in the seats. The vehicle would feel like it was "bucking/jerking" as it was accelerating. I would then apply the brake to get the vehicle to stop. On another occasion while driving the vehicle I had to come to a stop for a traffic control. The check engine light came on. I went to accelerate and the vehicle would not accelerate as normal. I again stopped and turned off the vehicle and restarted It. I went to accelerate again and the vehicle felt the same way. The vehicle then displayed engine over speed and it turned off the engine. I again stopped and turned off the vehicle. This time I opened the door to stop the aux power after turning off the ignition. I waited a few minutes and restarted the vehicle; it operated normally at this point. Also three different times I have had the power steering system warning turn on while I was driving and it stopped working Posing complete control of any steering. I took my vehicle back to the dealer for repairs on June ; July /2 2014; Sept ; Dec but to date the dealer has been unable to correct the problem. After each visit to the dealership the vehicle has a new problem when it is returned to us. The vehicle was taken in on December 19th for the touch screen on the CUE system not working at certain points on the screen. After this visit the third brake light stays illuminated not as if I am pressing the brake but as if the lights are turned on. I have checked the car several times after hours of sitting in the driveway and the light is still on. in addition to this tne passenger's side heated seat was not operating properly. i advised the dealership and they treated me like I was stupid asking if I pushed the button to turn it on. I took the vehide back in on December 29th because the CUE screen which was ordered came in. I was advised the heated seat was now working and they could not get the brake light to repeat. I showed them a video of the brake light on even though the car was off and they said that didn't count for anything. I took the vehicle home and found the back portion of the seat heated but the bottom of the seat did not heat. Also I found the touch screen if not working properly again and the third brake light is still staying illuminated.

6 On January 3"d I went to drive my vehicle and there was a warning which stated Stabilitrack malfunction. Also the check engine light was on. I drove the vehicle and it was down shifting hard. I pulled over and turned the vehicle off. I restarted the vehicle and the message and check engine light were still on. I took the vehicle to Autozone to have the check engine code read since it was after service hours at the dealership. The code rear cylinder 6 missfire. I will be brining the vehicle in tb see about having these new issues addressed. We feet these issues which we are having with this vehicle are way Co excessive and bringing the vehicle in for repairs constantly are causing an inconvenience on our lives. The lack of concern by the dealership and the fact they cannot fix the vehicle even when there is photo and video evidence of the issue is a reason for concern. I expect more from a luxury brand of vehicle. The only explanation I have received from the service person is the vehicle is produced so fast you do not take the time to work out the bugs before releasing it to the public for safe. The service manager stated the computers should give a code if something is wrong with the vehicle but the service records show they could not find an error code. To me this seems like they just look for an error code and don't actually test the item in question. I had called Cadillac customer service to advise them of the issues with the vehicle. I told them this car was a lemon due to multiple issues the lady on the phone responded by threatening me that Cadillac would no longer service nw vehicle if I chose to file under the lemon law. f do not feel I should be threatened if I am going to exercise my rights under the law. Attached are copies of the repair orders which document the dealership's attempt to repair my vehicle. This problem substantially impairs the use and value of my vehicle and creates a serious safety hazard. I expect you to REPURCHASE the vehicle pursuant to Chapter 2301 Subchapter M of the Texas Occupations Code Annotated. Please contact me on receipt of this letter at the above address or telephone number. Sincerely 'L E')' 1 t237 Enclosures CERTIFIED MAIL RETURN RECEIPT REQUESTED (INSERT CERTIFIED RECEIPT NUMBER)