IMPORTANT SAFETY RECALL

Transcription

1 DEPARTMENT OF COMPLIANCE VEHICLE SAFETY AND RECALL MANAGEMENT BUILDING N MAIN ST MIDDLEBURY, INDIANA NHTSA RECALL: 17V707 CANADA RECALL: NONE <<VIN>> <<OWNER NAME/DEALERNAME>> <<ADDRESS>> <<CITY>>, <<ST>> <<ZIP-XXX>> This Notice applies to your vehicle VIN listed above. Dear Forest River Customer: O Integrity O Safety O Quality O Customer Service November 20, 2017 This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act (US) and the Motor Vehicle Safety Act (Canada). Forest River Office of Corporate Compliance ( OCC ) has been notified by FCA US, LLC that a defect, which relates to the motor vehicle safety, exists in certain 2017 through 2018 model year DYNAMAX - ISATA - ISC36DSD, ISC35DBD, ISC36DSD4X4, Class C recreational vehicle motorhomes. WHAT IS THE DEFECT/NONCOMPLIANCE? According to the recall notice received by FCA US, LLC: The water pump on your truck may experience a failure resulting in an engine compartment fire. A water pump failure may occur which may result in an engine compartment fire and an increased risk of injury to motor vehicle occupants or persons outside the vehicle. EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL. According to the recall notice received by FCA US, LLC: A water pump failure may occur which may result in an engine compartment fire and an increased risk of injury to motor vehicle occupants or persons outside the vehicle. WHAT IS FCA US, LLC GOING TO DO? WHAT SHOULD YOU DO? HOW LONG WILL THE REMEDY PROCESS TAKE? WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION? What if you no longer own this vehicle? If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner. PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS. MAY FCA US, LLC OR FOREST RIVER ASSIST YOU FURTHER? If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below: CONTACT PHONE NUMBER FCA US, LLC DYNAMAX CUSTOMER SERVICE (574) x 212 Page 1 of 2

2 If you are still having difficulty getting your vehicle/towable repaired in a reasonable amount of time or without change, you may write to the following address: Administrator National Highway Traffic Safety Administration 1200 New Jersey Ave, S.E. Washington, D.C Or you may call the toll free Vehicle Safety Hotline at or (TTY: ). Or visit and search; Recall ID: 17V707 Head of Recalls Motor Vehicle Safety Investigations Laboratory Transport Canada 80 Noël street, Gatineau, Quebec, J8Z 0A1 Telephone (800) Facsimile (819) Recall ID: NONE Sincerely, Forest River, Inc. Engineer Office of Corporate Compliance Page 2 of 2

3 DEPARTMENT OF COMPLIANCE VEHICLE SAFETY AND RECALL MANAGEMENT BUILDING N MAIN ST MIDDLEBURY, INDIANA NHTSA RECALL: 17V707 CANADA RECALL: NONE <<DEALERNAME>> <<ADDRESS>> <<CITY>>, <<ST>> <<ZIP-XXX>> O Integrity O Safety O Quality O Customer Service November 20, 2017 Pursuant to USC49CFR Notification to Dealerships and Distributors Paragraph B It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law. Forest River motorized and towable products are contained in this section- CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5 Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law. Forest River Office of Corporate Compliance ( OCC ) has been notified by FCA US, LLC that a defect, which relates to the motor vehicle safety, exists in certain 2017 through 2018 model year DYNAMAX - ISATA - ISC36DSD, ISC35DBD, ISC36DSD4X4, Class C recreational vehicle motorhomes. Forest River is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance to Forest River. The identified VIN referenced in the attached document(s). The designated Date range of production is September, 2016 through October, DEFECT/NONCOMPLIANCE: According to the recall notice received by FCA US, LLC: The water pump on your truck may experience a failure resulting in an engine compartment fire. A water pump failure may occur which may result in an engine compartment fire and an increased risk of injury to motor vehicle occupants or persons outside the vehicle. EVALUATION OF RISK: According to the recall notice received by FCA US, LLC: A water pump failure may occur which may result in an engine compartment fire and an increased risk of injury to motor vehicle occupants or persons outside the vehicle. SERVICE PROCEDURE: Please review the attached Notification from FCA US, LLC included with this notification. AVAILABILITY OF REMEDY: Please review the attached Notification from FCA US, LLC included with this notification. HELPFUL CONTACT INFORMATION: CONTACT PHONE NUMBER FCA US, LLC DYNAMAX CUSTOMER SERVICE (574) x 212 Page 1 of 2

4 The Recall shall be considered the utmost priority to remedy the 2017 through 2018 model year DYNAMAX - ISATA - ISC36DSD, ISC35DBD, ISC36DSD4X4, Class C recreational vehicle motorhomes in question. The retail consumer shall not be charged any amount of monies for remedy to their 2017 through 2018 model year DYNAMAX - ISATA - ISC36DSD, ISC35DBD, ISC36DSD4X4, Class C recreational vehicle motorhomes listed under this Recall. If your dealership has already performed the remedy to 2017 through 2018 model year DYNAMAX - ISATA - ISC36DSD, ISC35DBD, ISC36DSD4X4, Class C recreational vehicle motorhomes, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s). If the remedy needs to be performed on an out of warranty 2017 through 2018 model year DYNAMAX - ISATA - ISC36DSD, ISC35DBD, ISC36DSD4X4, Class C recreational vehicle motorhomes in which the VIN falls under as stated in the identified VIN listing, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s). Notice: In no manner shall a Forest River Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall. Additionally, all dealership(s) that are Forest River and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner. Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties. Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee within ten days. If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership. Sincerely, Forest River, Inc. Engineer Office of Corporate Compliance Page 2 of 2

5 This notice applies to your vehicle, 2017 RAM 5500 VIN: T5l/NHTSA 17V-562 IMPORTANT SAFETY RECALL Dear 00DNS-Forest River In: Diesel Water Pump This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. FCA has decided that a defect, which relates to motor vehicle safety, exists in certain 2017 model year RAM 5500 vehicles equipped with a 6.7L 16 Cummins Turbo Diesel Engine. WHY DOES MY VEHICLE NEED REPAIRS? The water pump on your truck [1] may experience a failure resulting in an engine compartment fire. A water pump failure may occur which may result in an engine compartment fire and an increased risk of injury to motor vehicle occupants or persons outside the vehicle. YOUR SCHEDULING OPTIONS 1. Visit recalls.mopar.com to sign up for or SMS notifications for available. You will be asked to provide your Vehicle Identification Number (VIN), provided above 2. Scan below using your smartphone or tablet to sign up to be notified available 3. Wait for FCA US to contact you again, by mail, with a follow-up recall notice when remedy parts are available HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? The remedy for this condition is not currently available. We are making every effort to finalize a remedy and obtain parts as quickly as possible, and will service your vehicle free of charge (parts and labor). FCA US will contact you again, by mail, with a follow-up recall notice when the remedy and/or parts are available. Once you receive your follow-up notice, simply contact your Chrysler, Jeep, Dodge or RAM dealer right away to schedule a service appointment [2]. Additional options for your next steps are included on the left side of this notification. We appreciate your patience. WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? If you have already experienced this specific condition and have paid to have it repaired, you may visit to submit your reimbursement request online [3] _ Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA USLLC 4. Call the FCA Recall Assistance Center at An agent can sign you up to be notified available, or answer any other questions you may have DEALERSHIP INSTRUCTIONS Please reference Safety Recall T5l /#83581/T51-3D