Vehicles Accidents. Measure Major Accidents Repair value above 500. Monthly on the 1st day of each month and/or on demand by POJ.

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1 KPIS KPI 1 Vehicles Accidents Major Accidents Repair value above 500 Minor Accidents Repair value below 500 No Major Accidents Less than 6 minor accidents per quarter. Accidents Occurrence of Major Accident Failure to report minor accidents. KPI 2 Vehicles Availability Major Vehicle availability More than two unplanned unavailability periods of greater than three consecutive days during each contractual year Annually on each anniversary of the Effective Date and/or

2 No unplanned availability periods in any contractual year. Two or more unplanned availability periods each of more than three consecutive days. KPI 3 Staff Availability Major Personal Injury Injury greater than first aid resulting in lost time from work, or are reportable under RIDDOR. Minor Personal Injury Injury greater than first aid resulting in no lost time from work. Quarterly and/or Nil major injury events for the duration of the contract No more than two minor injuries per quarter Occurrence of a major injury event 3 or more minor injuries per quarter

3 KPI 4 Manpower Availability Major Manpower Planning Unplanned Person or Person s away from work for more than four consecutive days resulting in service impact. Zero during entire contractual term. Minor Manpower Planning Unplanned Person or Peron s away from work for more than two consecutive days resulting in service impact. No more than two per contractual year. Annually on each anniversary of the Effective Date and/or KPI 5 Aircraft Delays (Scheduled) Major Delays to Aircraft Time off schedule as a result of refuelling undertaken by the successful Tenderer but taking into account late arrivals of aircraft and late callouts by customers.

4 No more than 2 delays per calendar month. More than two delays per calendar month. KPI 6 Aircraft Delays (Non-Scheduled) Major Delays to Aircraft Greater than 45 minutes time off planned departure time as defined by filed ICAO flight plan as a result of refuelling undertaken by the successful Tenderer but taking into account any late arrivals of aircraft and late callouts by customers. No more than 2 delays per calendar month More than 2 delays per calendar month

5 KPI 7 Fuel Spillage Major Fuel Spillage Any uncontrolled loss of fuel. Litres lost greater than 50 litres. Minor Fuel Spillage Any uncontrolled loss of fuel. Litres lost greater than 5 litres. No major fuel spillage. No more than 1 minor fuel spillage per calendar month Any occurrence of a Major Fuel Spillage. Two or more incidences of Minor Fuel Spillage per calendar month. KPI 8 Fuel Quarantined Major Fuel Quarantined Fuel either in storage at the fuel farm or delivered intoplane not meeting the requisite standards.

6 No incidences of fuel not meeting requisite standards during the entire contractual term. Any incidence of fuel not meeting the requisite standards. KPI 9 Reserve Fuel Major Maintain Stock Levels Fuel unable to be delivered into-plane due unavailability of stock or stocks level below that of the reserve levels as stated in the contract. Minor Maintain Stock Levels Volumes of fuel fall below reserve levels as stated in the contract. Major Zero during entire contractual term Minor No more than two minor fuel shortages per year.

7 KPI 10 Customer Service Major Customer Service Failure to deliver, measure and report on a Customer Service Programme. The terms of the Customer Service Programme to be determined by POJ within three (3) months of the Effective Date, following consultation with Operator, Customers and other representatives of the general aviation community. The full Customer Service Programme will be provided to the Operator before this KPI may be assessed. on demand by POJ (acting reasonably). To be specified in the Customer Service Program To be specified in the Customer service Program

8 KPI 11 Land Licence Compliance with the Operator's obligations and covenants under the Land Licence. No material or subsisting breach of the Land Licence Material, continuing, subsisting or sustained breach of the Operator's obligations and covenants under the Land Licence