TABLE OF CONTENTS 0.0 EXECUTIVE SUMMARY... 1

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1 TABLE OF CONTENTS 0.0 EXECUTIVE SUMMARY... 1 Gross written premiums and similar revenues for extended warranties amount to around EUR 3.24 billion excluding policies distributed through direct sales and other channels apart from the automotive trade... 2 France, Italy and Spain host well-developed extended warranty markets relative to the value of car sales... 3 The vast majority of the market value in the UK is concentrated on used car warranties... 3 Around three quarters of dealers and two thirds of manufacturer brands now offer extended warranties... 4 Close to a half of the Europe-wide market value may be controlled by four groups... 5 two of which are manufacturer groups and the other two external providers... 5 namely CarGarantie and Allianz INTRODUCTION... 8 What is this report about?... 8 The focus of the report is on extended warranties for new and used cars bought by individuals... 8 Rationale... 8 The provision of financial services is essential to support both car sales and profitability... 8 This report offers a detailed and unique analysis of the subject in Europe based on primary research... 8 Methodology... 8 Survey of dealers and manufacturers... 8 Market data Computation of market data is based on a variety of inputs including the results of the dealer survey External sources Definitions Extended warranties Operating models Tied and non-tied providers Abbreviations Exchange rates Graphical analyses PartnerBASE and market data annexe Finaccord REGIONAL OVERVIEW Passenger vehicle data Car parc Cars on the road have been growing most rapidly in Poland, Romania, Slovakia and Turkey New car sales to individuals New car sales in 2015 were almost 1 million less than they had been in mainly as a result of their collapse in Russia Used car sales In Poland, over 16 used cars were sold for every new car bought by an individual in compared to an equivalent ratio of just 2.4 in Belgium Sales by manufacturer groups Across the 20 countries VW group sells as many cars as its next two rivals combined which is partly a consequence of a fairly or very strong position in all countries researched Survey of automotive dealers and manufacturer brands Dealer survey results Across Europe, over three quarters of dealers promote extended warranties and this figure exceeds 80% in nine of the 20 countries FINACCORD (08/2016) i

2 Dealers in Italy utilise the highest number of extended warranty providers and in only two countries do independent providers not feature at all Germany features the highest average take-up rates for extended warranties on both new and used cars Extended warranties are more likely to be bought with a used car than a new car in seven countries but overall take-up rates with used cars are below 10% for used car customers in five countries Manufacturer brand survey results Schemes endorsed by manufacturer brands are most evident in France and Switzerland but are least common in Norway which is partly a consequence of a regulatory factor Manufacturer brands are most likely to outsource warranty schemes to external partners in larger markets such as Germany, the Netherlands and the UK Market size The German market for extended warranties accounts for more than one fifth of the European total A significant market for extended warranties sold through alternative channels exists in three countries including France, where they can be bought through a variety of independent sources and the UK, which also features multiple direct providers, such as Warranty Direct and Warrantywise which have also established the strongest links to online comparison sites In Germany, some insurers have developed separate brands for selling extended warranties directly Ireland and the UK host small markets for extended warranties compared to the value of new car sales while as a percentage of the value of all cars sold, the French extended warranty market is the largest Competitor dynamics CarGarantie is the leading external provider thanks to its strength in Europe's largest market while VW group ranks first overall thanks to its captive insurer Allianz, Zurich, The Warranty Group and BNP Paribas Cardif are other leading external providers with the latter having established itself through acquisition of Icare in Renault Nissan, PSA and Ford opt for internal provision of extended warranties in many countries External providers are likely to control almost 60% of the Europe-wide market value AUSTRIA Introduction Passenger vehicle data New and used car sales have stagnated in line with Austria s sluggish economy Three manufacturer groups account for over a half of new car sales Survey of automotive dealers and manufacturer brands Dealer survey results Three companies have achieved limited penetration as non-tied providers Manufacturer brand survey results two of which also hold manufacturer brand partnerships Combined analysis of results Porsche Versicherung is likely to hold the highest market share of new business in this field Market value BELGIUM Introduction Passenger vehicle data New and used car sales have stagnated in line with Belgium s sluggish economy Three manufacturer groups account for over a half of new car sales Survey of automotive dealers and manufacturer brands Dealer survey results Europ Assistance is used by dealers most often as a non-tied provider Manufacturer brand survey results Most manufacturer brands offering extended warranties operate these schemes themselves while CarGarantie claims the largest share of non-captive partnerships Combined analysis of results A combined analysis assigns an implied market share of more than 20% to the leading competitor FINACCORD (08/2016) ii

3 Market value CZECH REPUBLIC Introduction Passenger vehicle data Sales of new cars in the Czech Republic have expanded rapidly since VW group has strengthened further its position in the market for new car sales Survey of automotive dealers and manufacturer brands Dealer survey results Defend Insurance Group is the only apparent non-tied option for dealers Manufacturer brand survey results while CarGarantie is comfortably the leader in terms of manufacturer brand partnerships Combined analysis of results which means that it is also the dominant provider in the combined analysis Market value DENMARK Introduction Passenger vehicle data Total new car sales rose consistently in every year from 2011 to although sales of new cars to individuals reached a peak in Three manufacturers accounted for more than 50% of new cars registered in Survey of automotive dealers and manufacturer brands Dealer survey results Working with Willis and QBE, Nordea s non-tied extended warranty scheme is used by many dealers The revenues of AutoConcept have expanded rapidly in recent years Manufacturer brand survey results All manufacturer-branded extended warranties are reportedly managed on an internal basis Combined analysis of results which means that manufacturer groups control the majority of the overall market Market value FRANCE Introduction Passenger vehicle data Sales of new and used cars have picked up slightly from the trough reached in Three manufacturer groups account for over 70% of new car sales Survey of automotive dealers and manufacturer brands Dealer survey results Buyers of both new and used cars have become more likely to acquire extended warranties Covéa Fleet, Icare and Opteven have a significant presence in their own right and through finance houses Manufacturer brand survey results Extended warranties are available from all manufacturer brands surveyed apart from one with Covéa Fleet, Icare and Opteven again prominent in this sector The Warranty Group supports six manufacturer brands through FCA Capital Combined analysis of results A combined analysis attributes over a fifth of the market to the leading competitor Market value GERMANY Introduction Passenger vehicle data New car sales to individual customers in Germany were around 150,000 lower in 2015 than in Three indigenous manufacturers accounted for almost 60% of new cars registered in FINACCORD (08/2016) iii

4 Survey of automotive dealers and manufacturer brands Dealer survey results Real Garant, CarGarantie and MultiPart Garantie share a half of non-tied partnerships between them with five other competitors named by dealers Manufacturer brand survey results Three external providers of extended warranties are reported as partners of manufacturer brands Combined analysis of results Close to three quarters of new business in the German market could be due to just two competitors Market value IRELAND Introduction Passenger vehicle data New car sales in Ireland increased rapidly in both 2014 and Three manufacturer groups account for over a half of new car sales Survey of automotive dealers and manufacturer brands Dealer survey results MAPFRE Assistance Ireland is used most frequently by dealers as a non-tied partner Manufacturer brand survey results while Allianz and AXA are the only external providers working with manufacturer brands Combined analysis of results A combined analysis assigns an implied market share of almost 60% to the leading competitor Market value ITALY Introduction Passenger vehicle data Sales of new cars picked up in both 2014 and as did those of used cars Fiat Chrysler remains dominant in terms of new car sales Survey of automotive dealers and manufacturer brands Dealer survey results MAPFRE Warranty has carved out a strong position as an independent provider in this market in which take-up rates have increased strongly among buyers of both new and used cars Manufacturer brand survey results Several manufacturer brands utilise external providers for the extended warranty programs but most apparently manage extended warranty schemes on a purely internal basis Combined analysis of results The top four competitors are likely to control over two thirds of the volume of extended warranty sales Market value NETHERLANDS Introduction Passenger vehicle data New car sales picked up again in 2015 following three straight years of consistent decline but sales of used cars fell in every year from 2011 to VW, PSA and Renault Nissan share close to a half of the new car market between them Survey of automotive dealers and manufacturer brands Dealer survey results Only a few dealers work with independent warranty providers Manufacturer brand survey results as they focus mainly on intermediating tied extended warranty propositions with the duo of VVS Assuradeuren and De Nederlanden van Nu again prominent FINACCORD (08/2016) iv

5 Combined analysis of results VW group's partner is likely to be the leading provider when analysing dealers and manufacturers together Market value NORWAY Introduction Passenger vehicle data Both new and used car sales reached a five-year high in VW group is the market leader by new car registrations by a substantial margin Survey of automotive dealers and manufacturer brands Dealer survey results All dealers that offer extended warranties have created their own arrangements for this Manufacturer brand survey results because very few manufacturer brands have their own extended warranty propositions Market value POLAND Introduction Passenger vehicle data New car sales have been rising overall but to commercial and fleet buyers rather than to individuals whose main focus is on used cars, including imports VW, Renault Nissan and Toyota share over a half of the new car market between them Survey of automotive dealers and manufacturer brands Dealer survey results There are at least six non-tied providers of extended warranties serving Polish dealers Manufacturer brand survey results and a few of these also benefit from partnership with manufacturer brands most notably the duo of WAGAS and Hiscox Combined analysis of results A combined analysis assigns an implied 21% market share to the leading provider Market value PORTUGAL Introduction Passenger vehicle data Both new and used car sales have recovered well from the trough of Three manufacturer groups account for over a half of new car sales Survey of automotive dealers and manufacturer brands Dealer survey results Extended warranty distribution through dealers is apparently dominated by tied propositions Manufacturer brand survey results and only one external extended warranty provider is used by manufacturer brands namely LeasePlan Market value ROMANIA Introduction Passenger vehicle data New car sales have picked up since the trough of 2013 and used car sales have surged since Two manufacturer groups account for a combined market share of new car sales of more than 60% Survey of automotive dealers and manufacturer brands Dealer survey results Extended warranties are promoted by around two thirds of dealers in Romania Manufacturer brand survey results FINACCORD (08/2016) v

6 and by most significant manufacturer brands Market value RUSSIA Introduction Passenger vehicle data Sales of new and used cars both fell precipitously in as a consequence of Russia s ailing economy Hyundai group has overtaken AvtoVAZ to become the market leader by new passenger car registrations Survey of automotive dealers and manufacturer brands Dealer survey results Ingosstrakh is the leading non-tied extended warranty provider Manufacturer brand survey results supplementing 15 manufacturer brands that have internally-managed warranty schemes Combined analysis of results A combined analysis attributes nearly a quarter of the market to the leading competitor Market value SLOVAKIA Introduction Passenger vehicle data Sales of used cars in Slovakia have been outpacing sales of new cars VW group's market share of new car sales has slipped back somewhat in recent years Survey of automotive dealers and manufacturer brands Dealer survey results Most dealers only offer the extended warranties organised by manufacturer brands Manufacturer brand survey results CarGarant, CarGarantie and Real Garant all hold manufacturer brand partnerships Combined analysis of results A combined analysis assigns an implied 45% market share to the leading competitor Market value SPAIN Introduction Passenger vehicle data Spain s market for new car sales has recovered from the nadir of VW group leads the market for new car sales thanks to the strength of the SEAT and Volkswagen brands Survey of automotive dealers and manufacturer brands Dealer survey results Spanish dealers rarely use non-tied providers and when they do there is no dominant provider Manufacturer brand survey results Real Garant holds several significant manufacturer partnerships for extended warranties Combined analysis of results making it the likely leader in the combined analysis Market value SWEDEN Introduction Passenger vehicle data Both new and used car sales moved up decisively in Two manufacturer groups accounted for almost 50% of new cars registered in Survey of automotive dealers and manufacturer brands Dealer survey results Willis, AutoConcept and Svensk Bilgaranti control the bulk of the non-tied extended warranty market FINACCORD (08/2016) vi

7 Manufacturer brand survey results with If Skadeförsäkring (including Volvia) strongest by far as a provider to manufacturer brands Combined analysis of results A combined analysis assigns an implied 47% market share to the leading competitor Market value SWITZERLAND Introduction Passenger vehicle data Sales of used cars have outgrown new car sales VW, BMW and Renault Nissan share close to a half of the new car market between them Survey of automotive dealers and manufacturer brands Dealer survey results Quality1 is the dominant non-tied provider of extended warranties to dealers Manufacturer brand survey results and is also one of four independent warranty providers used by manufacturer brands along with Allianz Global Assistance, CarGarantie and The Warranty Group Combined analysis of results Two competitors are likely to control over a half of new business in this market Market value TURKEY Introduction Passenger vehicle data Sales of both new and used cars have grown significantly in recent years Three manufacturer groups account for over a half of new car sales Survey of automotive dealers and manufacturer brands Dealer survey results Extended warranty provision is dominated by tied manufacturer or importer schemes Manufacturer brand survey results Over two thirds of manufacturer brands researched have introduced extended warranty programs Market value UK Introduction Passenger vehicle data The UK s new car market has been buoyant in recent years Over 10% of new car sales are due to manufacturer groups outside of the top ten Survey of automotive dealers and manufacturer brands Dealer survey results At least six non-tied providers of extended warranties are active in the UK market Manufacturer brand survey results Allianz Global Assistance and Car Care Plan are the leading providers through manufacturer brands with two other external providers having picked up mandates for extended warranty schemes Combined analysis of results The leading provider holds over a quarter of the market in the combined analysis Market value FINACCORD (08/2016) vii

8 LIST OF GRAPHICS / TABLES 0.0 EXECUTIVE SUMMARY... 1 Germany is Europe's largest market for extended warranties, followed by France, the UK and Italy... 2 Relative to sales of new and used cars combined, the extended warranty markets of Denmark, Ireland, Norway and Slovakia deliver the least value... 4 Provision rates for extended warranties for both dealers and manufacturers have risen constantly between 2007 and Six of the top ten competitors for extended warranties by weighted share of partnerships are non-tied providers INTRODUCTION... 8 Composition of car dealers surveyed by country and by manufacturer group, 2015 / REGIONAL OVERVIEW Passenger car parc in Europe segmented by country, New passenger car sales to individual customers in Europe, 2011 to New passenger car sales to individual customers in Europe segmented by country, New passenger car sales to individual customers in Europe segmented by country, 2011 to 2015 (table) Used passenger car sales in Europe, 2011 to Used passenger car sales in Europe segmented by country, Used passenger car sales in Europe segmented by country, 2011 to 2015 (table) New passenger car registrations in Europe, segmented by manufacturer group, New passenger car registrations in Europe, segmented by manufacturer group, 2015 (table) New passenger car sales for the top ten manufacturer groups in Europe segmented by country, New passenger car sales for the top ten manufacturer groups in Europe segmented by country, 2015 (continued) Percentage of dealers offering extended warranties at the point of sale in Europe segmented by country, 2015 / Average number of providers used by dealers offering extended warranties at the point of sale in Europe segmented by country, 2015 / Product sources used by dealers offering extended warranties at the point of sale in Europe segmented by country, 2015 / Product sources used by dealers offering extended warranties at the point of sale in Europe segmented by country, 2015 / 2016 (table) Average % of new car purchasers acquiring extended warranties at the point of sale where offered in Europe segmented by country, 2015 / Overall % of new car purchasers acquiring extended warranties at the point of sale in Europe segmented by country, 2015 / Average % of used car purchasers acquiring extended warranties at the point of sale where offered in Europe segmented by country, 2015 / Overall % of used car purchasers acquiring extended warranties at the point of sale in Europe segmented by country, 2015 / Percentage of manufacturer brands with arrangements for branded extended warranties in Europe segmented by country, 2015 / Operating models used by manufacturer brands with arrangements for branded extended warranties in Europe segmented by country, 2015 / Operating models used by manufacturer brands with arrangements for branded extended warranties in Europe segmented by country, 2015 / 2016 (table) Approximate size of the market for extended warranties for new and used cars in Europe segmented by country, FINACCORD (08/2016) viii

9 Approximate size of the market for extended warranties for new and used cars in Europe segmented by country, 2015 (table) Approximate size of the market for extended warranties for new and used cars as a percentage of the value of underlying sales of new and used cars in Europe segmented by country, Approximate size of the market for extended warranties for new and used cars as a percentage of the value of underlying sales of new and used cars in Europe segmented by country, 2015 (table) Implied market shares of new business for extended warranties in Europe segmented by competitor, Implied segmentation of new business for extended warranties in Europe between internal and external providers, AUSTRIA Passenger car parc and new / used passenger car sales in Austria, 2011 to Passenger car parc and new / used passenger car sales in Austria, 2011 to 2015 (table) New passenger car registrations in Austria, segmented by manufacturer group, Provision of extended warranties by dealers in Austria, 2015: provision rate, product sources and provider share of non-tied partnerships Provision of extended warranties by manufacturer brands in Austria, 2015: provision rate, operating models and weighted provider share of partnerships Implied market shares of new business for extended warranties in Austria, revenues in Austria, BELGIUM Passenger car parc and new / used passenger car sales in Belgium, 2011 to Passenger car parc and new / used passenger car sales in Belgium, 2011 to 2015 (table) New passenger car registrations in Belgium, segmented by manufacturer group, Provision of extended warranties by dealers in Belgium, 2015: provision rate, product sources and provider share of non-tied partnerships Provision of extended warranties by manufacturer brands in Belgium, 2015: provision rate, operating models and weighted provider share of partnerships Implied market shares of new business for extended warranties in Belgium, revenues in Belgium, CZECH REPUBLIC Passenger car parc and new / used passenger car sales in the Czech Republic, 2011 to Passenger car parc and new / used passenger car sales in the Czech Republic, 2011 to 2015 (table) New passenger car registrations in the Czech Republic, segmented by manufacturer group, Provision of extended warranties by dealers in the Czech Republic, 2015: provision rate and product sources Provision of extended warranties by manufacturer brands in the Czech Republic, 2015: provision rate, operating models and weighted provider share of partnerships Implied market shares of new business for extended warranties at the point of sale in the Czech Republic, revenues in the Czech Republic, DENMARK Passenger car parc and new / used passenger car sales in Denmark, 2011 to Passenger car parc and new / used passenger car sales in Denmark, 2011 to 2015 (table) New passenger car registrations in Denmark, segmented by manufacturer group, Provision of extended warranties by dealers in Denmark, 2015: provision rate, product sources and provider share of non-tied partnerships Provision of extended warranties by manufacturer brands in Denmark, 2015: provision rate, operating models and weighted provider share of partnerships Implied market shares of new business for extended warranties at the point of sale in Denmark, FINACCORD (08/2016) ix

10 revenues in Denmark, FRANCE Passenger car parc and new / used passenger car sales in France, 2011 to Passenger car parc and new / used passenger car sales in France, 2011 to 2015 (table) New passenger car registrations in France, segmented by manufacturer group, Provision of extended warranties by dealers in France, 2015: provision rate, product sources and provider share of non-tied partnerships Provision of extended warranties by manufacturer brands in France, 2015: provision rate, operating models and weighted provider share of partnerships Implied market shares of new business for extended warranties in France, revenues in France, GERMANY Passenger car parc and new / used passenger car sales in Germany, 2011 to Passenger car parc and new / used passenger car sales in Germany, 2011 to 2015 (table) New passenger car registrations in Germany, segmented by manufacturer group, Provision of extended warranties by dealers in Germany, 2015: provision rate, product sources and provider share of non-tied partnerships Provision of extended warranties by manufacturer brands in Germany, 2015: provision rate, operating models and weighted provider share of partnerships Implied market shares of new business for extended warranties at the point of sale in Germany, revenues in Germany, IRELAND Passenger car parc and new / used passenger car sales in Ireland, 2011 to Passenger car parc and new / used passenger car sales in Ireland, 2011 to 2015 (table) New passenger car registrations in Ireland, segmented by manufacturer group, Provision of extended warranties by dealers in Ireland, 2015: provision rate, product sources and provider share of non-tied partnerships Provision of extended warranties by manufacturer brands in Ireland, 2015: provision rate, operating models and weighted provider share of partnerships Implied market shares of new business for extended warranties at the point of sale in Ireland, revenues in Ireland, ITALY Passenger car parc and new / used passenger car sales in Italy, 2011 to Passenger car parc and new / used passenger car sales in Italy, 2011 to 2015 (table) New passenger car registrations in Italy, segmented by manufacturer group, Provision of extended warranties by dealers in Italy, 2015: provision rate, product sources and provider share of non-tied partnerships Provision of extended warranties by manufacturer brands in Italy, 2015: provision rate, operating models and weighted provider share of partnerships Implied market shares of new business for extended warranties in Italy, revenues in Italy, NETHERLANDS Passenger car parc and new / used passenger car sales in the Netherlands, 2011 to Passenger car parc and new / used passenger car sales in the Netherlands, 2011 to 2015 (table) New passenger car registrations in the Netherlands, segmented by manufacturer group, Provision of extended warranties by dealers in the Netherlands, 2015: provision rate, product sources and provider share of non-tied partnerships FINACCORD (08/2016) x

11 Provision of extended warranties by manufacturer brands in the Netherlands, 2015: provision rate, operating models and weighted provider share of partnerships Implied market shares of new business for extended warranties in the Netherlands, revenues in the Netherlands, NORWAY Passenger car parc and new / used passenger car sales in Norway, 2011 to Passenger car parc and new / used passenger car sales in Norway, 2011 to 2015 (table) New passenger car registrations in Norway, segmented by manufacturer group, Provision of extended warranties by dealers in Norway, 2015: provision rate, product sources and provider share of non-tied partnerships Provision of extended warranties by manufacturer brands in Norway, 2015: provision rate, operating models and weighted provider share of partnerships revenues in Norway, POLAND Passenger car parc and new / used passenger car sales in Poland, 2011 to Passenger car parc and new / used passenger car sales in Poland, 2011 to 2015 (table) New passenger car registrations in Poland, segmented by manufacturer group, Provision of extended warranties by dealers in Poland, 2015: provision rate, product sources and provider share of non-tied partnerships Provision of extended warranties by manufacturer brands in Poland, 2015: provision rate, operating models and weighted provider share of partnerships Implied market shares of new business for extended warranties at the point of sale in Poland, revenues in Poland, PORTUGAL Passenger car parc and new / used passenger car sales in Portugal, 2011 to Passenger car parc and new / used passenger car sales in Portugal, 2011 to 2015 (table) New passenger car registrations in Portugal, segmented by manufacturer group, Provision of extended warranties by dealers in Portugal, 2015: provision rate and product sources Provision of extended warranties by manufacturer brands in Portugal, 2015: provision rate, operating models and weighted provider share of partnerships revenues in Portugal, ROMANIA Passenger car parc and new / used passenger car sales in Romania, 2011 to Passenger car parc and new / used passenger car sales in Romania, 2011 to 2015 (table) New passenger car registrations in Romania, segmented by manufacturer group, Provision of extended warranties by dealers in Romania, 2015: provision rate and product sources Provision of extended warranties by manufacturer brands in Romania, 2015: provision rate, operating models and weighted provider share of partnerships revenues in Romania, RUSSIA Passenger car parc and new / used passenger car sales in Russia, 2011 to Passenger car parc and new / used passenger car sales in Russia, 2011 to 2015 (table) New passenger car registrations in Russia, segmented by manufacturer group, Provision of extended warranties by dealers in Russia, 2015: provision rate, product sources and provider share of non-tied partnerships Provision of extended warranties by manufacturer brands in Russia, 2015: provision rate, operating models and weighted provider share of partnerships FINACCORD (08/2016) xi

12 Implied market shares of new business for extended warranties in Russia, revenues in Russia, SLOVAKIA Passenger car parc and new / used passenger car sales in Slovakia, 2011 to Passenger car parc and new / used passenger car sales in Slovakia, 2011 to 2015 (table) New passenger car registrations in Slovakia, segmented by manufacturer group, Provision of extended warranties by dealers in Slovakia, 2015: provision rate and product sources Provision of extended warranties by manufacturer brands in Slovakia, 2015: provision rate, operating models and weighted provider share of partnerships Implied market shares of new business for extended warranties at the point of sale in Slovakia, revenues in Slovakia, SPAIN Passenger car parc and new / used passenger car sales in Spain, 2011 to Passenger car parc and new / used passenger car sales in Spain, 2011 to 2015 (table) New passenger car registrations in Spain, segmented by manufacturer group, Provision of extended warranties by dealers in Spain, 2015: provision rate, product sources and provider share of non-tied partnerships Provision of extended warranties by manufacturer brands in Spain, 2015: provision rate, operating models and weighted provider share of partnerships Implied market shares of new business for extended warranties at the point of sale in Spain, revenues in Spain, SWEDEN Passenger car parc and new / used passenger car sales in Sweden, 2011 to Passenger car parc and new / used passenger car sales in Sweden, 2011 to 2015 (table) New passenger car registrations in Sweden, segmented by manufacturer group, Provision of extended warranties by dealers in Sweden, 2015: provision rate, product sources and provider share of non-tied partnerships Provision of extended warranties by manufacturer brands in Sweden, 2015: provision rate, operating models and weighted provider share of partnerships Implied market shares of new business for extended warranties at the point of sale in Sweden, revenues in Sweden, SWITZERLAND Passenger car parc and new / used passenger car sales in Switzerland, 2011 to Passenger car parc and new / used passenger car sales in Switzerland, 2011 to 2015 (table) New passenger car registrations in Switzerland, segmented by manufacturer group, Provision of extended warranties by dealers in Switzerland, 2015: provision rate, product sources and provider share of non-tied partnerships Provision of extended warranties by manufacturer brands in Switzerland, 2015: provision rate, operating models and weighted provider share of partnerships Implied market shares of new business for extended warranties at the point of sale in Switzerland, revenues in Switzerland, TURKEY Passenger car parc and new / used passenger car sales in Turkey, 2011 to Passenger car parc and new / used passenger car sales in Turkey, 2011 to 2015 (table) New passenger car registrations in Turkey, segmented by manufacturer group, Provision of extended warranties by dealers in Turkey, 2015: provision rate and product sources FINACCORD (08/2016) xii

13 Provision of extended warranties by manufacturer brands in Turkey, 2015: provision rate, operating models and weighted provider share of partnerships revenues in Turkey, UK Passenger car parc and new / used passenger car sales in the UK, 2011 to Passenger car parc and new / used passenger car sales in the UK, 2011 to 2015 (table) New passenger car registrations in the UK, segmented by manufacturer group, Provision of extended warranties by dealers in the UK, 2015: provision rate, product sources and provider share of non-tied partnerships Provision of extended warranties by manufacturer brands in the UK, 2015: provision rate, operating models and weighted provider share of partnerships Implied market shares of new business for extended warranties at the point of sale in the UK, revenues in the UK, FINACCORD (08/2016) xiii