AFTERSALES NEWS. Hi, Cheers, Tony O Connell Vice President, Aftersales
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1 Hi, Over the past month we ve been busy getting ready for this year s Brisbane Truck Show. We re doing things differently this year and instead of having three separate stands for Mack, UD and Volvo, we re putting you right at the centre of it all, with our new combined stand called Your Personal Dealership Experience. This year the spotlight will be on choice in Aftersales services. Mack, UD and Volvo are known for genuine new parts and remanufactured parts for newer model trucks but we now also offer a whole range of genuine parts for older models. Our personalised service allows you to choose the right part, for the right truck, at the right price. Plus we re giving you the chance to win a Mack truck for a year, purpose-built to suit your business with the equivalent of a fixed-priced Service Agreement. Visit us at stand #53 at the show to enter. I hope you enjoy this month s read, and if you do not already receive the version of Aftersales News, you can signup at aftersales.macktrucks.com.au/signup/ Cheers, Tony O Connell Vice President, Aftersales
2 TRIDENT TRIAL SEALS THE DEAL. FOR MANAGING DIRECTOR GREG HAYLOCK AND HIS BROTHERS PETER AND DAVID, FAMILY FUELS THE EMERALD CARRYING COMPANY. Founded by their parents Bill and Joan back in 1965, the brothers have gone on to grow the team to a 250-strong staff, and 90 truck fleet since they won their first fuel tender with Ampol back in Emerald now hauls fuel across the state on everything from single trailers, to B-doubles and road trains. One thing I like about the Macks is their fuel economy. - Greg Haylock, Managing Director Emerald Carrying Company For Greg, the Mack-affair started with a search for something more reliable after experiencing engine troubles with some of his American trucks. We already had some Volvos, says Greg, and I knew that a lot of the Volvo technology was in the Macks now, so we trialed a Trident. It went really well so we bought a few more. And if anyone knows the importance of fuelefficiency to drive a business forward, it s Greg and his team. So when it came to finding the best model for his business, his own fuel economy was also key. One [driver] said to me the other day he reckoned the Trident was the best truck he d ever driven. - Dean Bestwick, Vice President Mack Trucks Australia.
3 TRIDENT TRIAL SEALS THE DEAL. Continued. The trucks have some long distances to cover, Greg says. We do everything from the local service station in Longreach to the mines at Mt Isa. We re typically running 65-tonne B-doubles and road trains up to 135 tonnes depending on the destination. One thing I like about the Macks is their fuel economy they re doing pretty well. The Macks have also proven to be a hit in the driver s seat too, especially models with the, mdrive automated manual transmission. I was interested in the mdrive because I ve got a few Volvos with I-Shift, says Greg, and it s great. The drivers love the Macks because they re smooth and quiet, one of them said to me the other day he reckoned the Trident was the best truck he d ever driven. Greg recently added a Super-Liner to his fleet to do triple road trains hauling fuel out of Townsville. We ve had Macks on and off since we started, says Greg, and if these new models are anything to go by, they definitely won t be the last Macks we buy.
4 WORKSHOP MANAGER SPECIALS RADIATOR REPLACEMENT WITH FREE COOLANT MP8 500/ $2, Includes Parts & Labour to remove existing Radiator & replace with a NEW Genuine Mack Radiator. This special also includes Coolant Replacement & Function & Leakage Check. AIR CONDITIONING PACKAGE WITH FREE RECEIVER DRYER MP8 & MP10... $1, Includes Parts & Labour to remove existing Air Conditioner Compressor & Receiver Dryer & replace with a NEW Genuine Mack Air Conditioner Compressor & Receiver Dryer. This special also includes a Re-Gas of the Air Conditioner. Prices include GST. Includes labour (in a participating authorised Mack Trucks workshop only), Consumables & Genuine Mack Radiator for Workshop Manager Special #1 or Genuine Mack Air Conditioner Compressor & Receiver Dryer for Workshop Manager Special #2. Special #1 includes Coolant Replacement & Function & Leakage Check. Special #2 includes Re-Gas of the Air Conditioner. Prices exclude additional parts and labour if required. Offer applies for retail sales only, and cannot be used in conjunction with any other promotion or special offer. Surcharge may apply outside standard hours. Images are for illustration purposes only actual products may differ from those shown. Mack Trucks Australia and/ or its representatives reserve the right to correct printing errors. Prices and specifications are subject to change without notice. Offer is valid until 31st May For full terms and conditions please contact your authorised dealer. MACK PARTS DEALS STEER SHOCK ABSORBERS Suits current models... FROM $ CAB SUSPENSION Suits current models Air Spring... $ Cab Shock... $ Cab Isolator...$ BELT TENSIONERS Suits MP8 & MP10... FROM $ ENGINE MOUNTS Suits current models Front...$ Rear...$ Prices shown include GST, are recommended retail prices and are valid while stocks last. Available from your participating authorised MACK dealer. Prices and specifications are subject to change without notice and are plus freight where applicable. Images are for illustration purposes only actual products may differ from shown. Mack Trucks and/or its representatives reserve the right to correct printing errors. Please contact your local authorised dealership for terms and conditions.
5 WE KEEP OUR PROMISES SO YOU CAN KEEP YOURS. GET THE TOTAL PACKAGE. NEW SOUTH WALES Hi Torque Truck Spares Dubbo (02) Johnson s Truck & Coach Broken Hill (03) JT Fossey (Sales) Tamworth (02) Southern Truck Centre Queanbeyan (02) Southern Trucks Pambula* (02) Southside Truck Centre Coffs Harbour (02) Southern Truck Centre Wollongong (02) Volvo Commercial Vehicles Newcastle (02) Volvo Commercial Vehicles Sydney (Chullora) (02) Volvo Commercial Vehicles Sydney West (Blacktown) (02) Wagga Motors Wagga Wagga (02) NORTHERN TERRITORY Volvo Commercial Vehicles Darwin (08) Van Luenen Diesel Pty Ltd Alice Springs* (08) QUEENSLAND Crokers Truck Centre Mackay (07) Queensland Truck Centre Toowoomba (07) Queensland Truck Centre Warana* (07) Stevo s Truck Repairs Gympie* (07) Transport Field Services Warwick (07) Volvo Commercial Vehicles Brisbane South (07) Volvo Commercial Vehicles Brisbane North (07) Northside Diesel Caboolture* (07) Volvo Commercial Vehicles Cairns (07) Volvo Commercial Vehicles Gold Coast (07) Volvo Commercial Vehicles Rockhampton (07) Ken Landt Diesel Repairs Bundaberg* (07) Rod Bianchi Motors Emerald* (07) Volvo Commercial Vehicles Townsville (07) Queensland Truck Centre Mt Isa* (07) SOUTH AUSTRALIA South Central Trucks Adelaide (08) Butler s Mechanical Service Port Augusta* (08) Ferguson s Diesel Services Mt Gambier* (08) Irvine Tyre & Mechanical Port Pirie* (08) TASMANIA Webster Trucks Burnie (Wivenhoe) (03) Webster Trucks East Devonport (03) Webster Trucks Hobart (Derwent Park) (03) Webster Trucks Launceston (03) VICTORIA CMV Truck & Bus Albury - Wodonga (02) CMV Truck & Bus Clayton (03) CMV Truck & Bus Dandenong (03) CMV Truck & Bus Laverton (03) D & S Truck Repairs Shepparton* (03) Emmetts Motors Horsham* (03) PJ & T Motors Moolap* (03) Thackers Trucks & Engineering Long Gully* (03) CMV Truck & Bus Traralgon (03) Johnson s Truck & Coach Mildura (03) Mack Genuine Parts are as tough as your truck. With premium materials and precision engineering, they re built to take whatever the road can throw at them. Mack Total Support gives you the added confidence of warranties, servicing and maintenance from the people who made your machine. Find more about Mack Total Support at macktrucks.com.au/parts-and-services/ WESTERN AUSTRALIA Truck Centre WA Albany (08) Truck Centre WA Bunbury (08) Truck Centre WA Geraldton (08) Truck Centre WA Perth (Guildford) (08) Truck Centre WA Perth (Kewdale) (08) Truck Centre WA Perth (Spearwood) (08) Truck Centre WA Port Hedland (08) AGK Maintenance and Service Newman* (08) Broome Diesel and Hydraulic Services Broome* (08) Flex Industries Kalgoorlie* (08) Kip & Steve s Mechanical Repairs Esperance* (08) Kununurra Diesel Services Kununurra* (08) Ross s Diesel Services Merredin* (08) *Sub-dealer / service contractor macktrucks.com.au FREE CALL VGO0138_02 Prices shown include GST, are recommended retail prices and are valid while stocks last. Available from your participating authorised MACK dealer. Prices and specifications are subject to change without notice and are plus freight where applicable. Images are for illustration purposes only actual products may differ from shown. Mack Trucks and/or its representatives reserve the right to correct printing errors. Please contact your local authorised dealership for terms and conditions.
AFTERSALES NEWS. Hi, Cheers, Tony O Connell Vice President, Aftersales
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