Customer Support & Training Worldwide Directory

Transcription

1 Customer Support & Training Worldwide Directory V V 3.0 October 2015

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3 Fleet Operations Centre (FOC) Authorized Service Centres Leonardo AW Customer Portal Customer Support & Training Customer Support and Services Italy Customer Support and Services UK Customer Support and Services US Product Support and Customer Service PZL Training Italy Training UK Training USA Finmeccanica Helicopter Division Regional Satellites Finmeccanica Helicopter Division Joint Ventures Powerplant Services/Component & Accessories Warranty Services CONTENTS - 3 -

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5 Fleet Operations Centre (FOC) Fleet Operations Centre (FOC) - 5 -

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7 FLEET OPERATIONS CENTRE (FOC) Fleet Operations Center IT VIA DEL GREGGE LONATE POZZOLO (VA) Italy only toll free: phone: fax: Fleet Operations Center UK LYSANDER ROAD YEOVIL, SOMERSET, BA20 2YB UNITED KINGDOM 24/7 AOG MATERIALS from 6 a.m. to 10 p.m.: +44 (0) from 10 p.m. to 6 a.m.: +44 (0) fax: +44 (0) fleetoperationscentreuk.mbx.aw@finmeccanica.com 24/7 TECHNICAL ENQUIRIES from 6 a.m. to 10 p.m.: +44 (0) from 10 p.m. to 6 a.m.: +44 (0) fax: +44 (0) tqs.fleetoperationscentreuk.mbx.aw@finmeccanica.com FLEET OPERATIONS CENTRE (FOC) Fleet Operations Center USA 3050 RED LION ROAD, PHILADELPHIA PA USA US only toll free: phone: fax: awpcfleetoperationscenter.aw@finmeccanica.com - 7 -

8 Agusta Aerospace Services S.A. BELGIUM 24 HOURS SERVICE phone: fax: AgustaWestland do BRASIL LTDA 24 HOURS SERVICE phone: +55 (11) FLEET OPERATIONS CENTRE (FOC) - 8 -

9 Authorized Service Centres Authorized Service Centres - 9 -

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11 AUTHORIZED SERVICE CENTRES Authorized Service Centres OUR NETWORK OF FINMECCANICA HELICOPTER DIVISION AUTHORISED SERVICE CENTERS HAS CONTINUED TO INCREASE IN RECENT YEARS AND WE NOW HAVE A SUPPORT PRESENCE IN MORE THAN 40 COUNTRIES. WE ARE ALSO COMMITTED TO INCREASING OUR REGIONAL SUPPORT THROUGH EXPANSION IN KEY STRATEGIC MARKETS IN THE MIDDLE EAST, FAR EAST AND AFRICA. TO CONTACT YOU LOCAL AUTHORIZED SERVICE CENTRE PLEASE FOLLOW THE LINK BELOW: AUTHORIZED SERVICE CENTRES

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13 Leonardo AW Customer Portal Leonardo AW Customer Portal

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15 LEONARDO AW CUSTOMER PORTAL LEONARDO AW CUSTOMER PORTAL IS THE FINMECCANICA HELICOPTER DIVISION WORLDWIDE PORTAL DEDICATED TO CUSTOMERS, AERONAUTICAL AUTHORITIES, VENDORS AND ANY OTHER ENTITY THAT IS INTERESTED IN HAVING ACCESS AND SHARING INFORMATION THOUGHT FINMECCANICA SYSTEMS. LEONARDO AW CUSTOMER PORTAL AIM IS TO ENABLES CUSTOMERS TO SHARE INFORMATION AND INTERACT WITH AW, HAVING A SINGLE DEDICATED CHANNEL. Leonardo AW Customer Portal VIA G. AGUSTA, CASCINA COSTA DI SAMARATE (VA) phone: fax: leonardo.mbx@finmeccanica.com LEONARDO AW CUSTOMER PORTAL

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17 Customer Support & Training Customer Support & Training

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19 CUSTOMER SUPPORT & TRAINING Senior Vice President Customer Support and Training JOHN PONSONBY VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: Vice President Customer Support and Services Italy ALESSANDRO BARICCI VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: CUSTOMER SUPPORT & TRAINING Vice President Customer Support & Services UK JOHN DIXON LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) john.dixon@finmeccanica.com

20 Vice President Customer Support & Training USA MICHAEL HOTZE 3050 RED LION RD. PHILADELPHIA, PA, UNITED STATES phone: fax: mobile: CUSTOMER SUPPORT & TRAINING Vice President Customer Training Worldwide MICHELE SORICE VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: Vice President Customer Support & Training Governance & Development GIOVANNI CECCHELLI VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile:

21 Customer Support and Services Italy Customer Support & Services Italy

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23 CUSTOMER SUPPORT & SERVICES ITALY Vice President Customer Support & Services Italy ALESSANDRO BARICCI VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: Customer Support & Services Management CRISTIAN NASO VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: CUSTOMER SUPPORT & SERVICES ITALY Customer Support & Services Management - Commercial Operators FABRIZIO PEANO VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: fabrizio.peano@finmeccanica.com

24 Customer Support & Services Manager - Europe GIANNA CASETTA VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: gianna.casetta@finmeccanica.com CUSTOMER SUPPORT & SERVICES ITALY Customer Support & Services Manager - Italy / Switzerland / Austria FRANCESCO SURACE VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: francesco.surace@finmeccanica.com Customer Support & Services Manager North - Europe EMANUELE RUSPINI VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: emanuele.ruspini@finmeccanica.com Customer Support & Services Manager South & East Europe ARNALDO REGAGIOLI VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: arnaldo.regagioli@finmeccanica.com Customer Support & Services Manager UK & Ireland PAUL ADAM LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: mobile: paul.adam@finmeccanica.com

25 Customer Support & Services Manager - Global Operators ANDREAS TENBERGE VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: andreas.tenberge@finmeccanica.com Customer Support & Services Manager MARCO MALTAGLIATI VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: marco.maltagliati@finmeccanica.com Customer Support & Services Manager ALESSIO PAGLIARIN VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: alessio.pagliarin@finmeccanica.com Customer Support & Services Manager DANIELE CIAVARELLA VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: daniele.ciavarella@finmeccanica.com CUSTOMER SUPPORT & SERVICES ITALY Customer Support & Services Manager - India / Caspian / Stan-Countries MICHELE RUSSO VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: michele.russo01@finmeccanica.com

26 Customer Support & Services Manager - Russia EUGENIO DALLA ROSA BASED ON SITE phone: fax: mobile: eugenio.dallarosa@finmeccanica.com CUSTOMER SUPPORT & SERVICES ITALY Customer Support & Services Manager - Africa NICOLO BARBETTA VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: nicolo.barbetta@finmeccanica.com

27 Customer Support & Services Management - Military Operators ALESSANDRO GUGLIELMO VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: alessandro.guglielmo@finmeccanica.com Customer Support & Services Manager - International Military Operators BRUNO VILLELLA VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: bruno.villella@finmeccanica.com Customer Support & Services Manager - Sweden and New Zealand Military Operators FABRIZIO NUNEZ VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: fabrizio.nunez@finmeccanica.com Customer Support & Services Manager - AW109 LUH South Africa STEFANO RUSCONI AGUSTAWESTLAND 340, WITCH-HAZEL AVENUE, ECO COURT, FIRST FLOOR, TECHNOPARK, CENTURION 0157, SOUTH AFRICA fax: mobile: stefano.rusconi@finmeccanica.com CUSTOMER SUPPORT & SERVICES ITALY

28 Customer Support & Services Manager - African Government Operators PHILIPPE RIALTO VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: philippe.rialto@finmeccanica.com CUSTOMER SUPPORT & SERVICES ITALY Customer Support & Services Manager - Products Development and New Programs CARLO CERUTTI VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: carlo.cerutti02@finmeccanica.com Customer Support & Services Manager - Italian Government Operators PAOLO MELLA VIA INDIPENDENZA, SESTO CALENDE (VA) phone: mobile: paolo.mella@finmeccanica.com Customer Support & Services Manager - Italian Air Force GIMMI BATTISTA CARDANI VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: gimmibattista.cardani@finmeccanica.com Customer Support & Services Manager - Italian Army DANIELE GARAVIANI VIA INDIPENDENZA, SESTO CALENDE (VA) phone: mobile: daniele.garaviani@finmeccanica.com

29 CUSTOMER SUPPORT & SERVICES MANAGER - ITALIAN LAW ENFORCEMENT OPERATORS MASSIMO GAVATORTA VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: massimo.gavatorta@finmeccanica.com Customer Support & Services Manager - AW101 CARLO CATTORINI VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: carlomaria.cattorini@finmeccanica.com Customer Support & Services Manager - AW101 MMI IVAN GIUSEPPE VENEGONI VIA INDIPENDENZA, SESTO CALENDE (VA) phone: mobile: giuseppeivan.venegoni@finmeccanica.com Customer Support & Services Manager - AW101 C-SAR PAOLO PANAGIA BASED ON SITE mobile: paolo.panagia@finmeccanica.com Customer Support & Services Manager - AW101 Support NICHOLAS DUDLEY LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) nicholas.dudley@finmeccanica.com CUSTOMER SUPPORT & SERVICES ITALY

30 Customer Support & Services Management - Network GIUSEPPE RUMORO VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: giuseppe.rumoro@finmeccanica.com CUSTOMER SUPPORT & SERVICES ITALY Customer Support & Services Manager - Middle East SALVATORE RITROSI BASED ON SITE mobile: mobile: salvatore.ritrosi@finmeccanica.com Customer Support & Services Manager - Northern ME GIAN MARIA GAGGIOTTI BASED ON SITE mobile: mobile: gianmaria.gaggiotti@finmeccanica.com Customer Support & Services Manager - Qatar ANDREA DI GIOVANNI BASED ON SITE mobile: andrea.digiovanni@finmeccanica.com Customer Support & Services Manager - Saudi Arabia ANDREA MAZZOLA BASED ON SITE mobile: mobile: andrea.mazzola@finmeccanica.com Customer Support & Services Manager - Southern ME ALBERTO BARBUTO BASED ON SITE mobile: mobile: alberto.barbuto@finmeccanica.com

31 Customer Support & Services Manager - Dubai ANTONIO BUONO BASED ON SITE mobile: mobile: antonio.buono@finmeccanica.com Customer Support & Services Manager - South East Asia JOAO OSVALDO PEREIRA DA SILVA BASED ON SITE mobile: mobile: joaoosvaldo.pereiradasilva@finmeccanica.com Customer Support & Services Manager - Malaysia / Indonesia DARIO CANZIANI BASED ON SITE mobile: dario.canziani@finmeccanica.com Customer Support & Services Manager - Malaysia GIAN PAOLO CALEFATO BASED ON SITE mobile: mobile: gianpaolo.calefato@finmeccanica.com Customer Support & Services Manager - Philippines SILVANO CERVELLIN BASED ON SITE mobile: mobile: silvano.cervellin@finmeccanica.com CUSTOMER SUPPORT & SERVICES ITALY Customer Support & Services Manager - China (Shanghai) MARCO CARDINOTTI BASED ON SITE mobile: mobile: marco.cardinotti@finmeccanica.com

32 Customer Support & Services Manager - China (Beijing / CAH) ANGELO CECCHINI BASED ON SITE mobile: mobile: angelo.cecchini@finmeccanica.com CUSTOMER SUPPORT & SERVICES ITALY Customer Support & Services Manager - China (Beijing) PASQUALE VARLOTTA BASED ON SITE mobile: mobile: pasquale.varlotta@finmeccanica.com Customer Support & Services Manager - China, Japan & South Korea SEBASTIANO CORÀ VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: sebastiano.cora@finmeccanica.com Customer Support & Services Manager - Japan & South Korea GIUSEPPE CELLAI BASED ON SITE mobile: mobile: giuseppe.cellai@finmeccanica.com Customer Support & Services Manager - Australasia MASSIMO TOSO BASED ON SITE mobile: mobile: massimo.toso@finmeccanica.com

33 Technical Representative Network FABIO SCIARINI VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: Technical Representative - North Sea, UK and Central Europe FABIO SCIARINI BASED ON SITE fax: mobile: fabio.sciarini@finmeccanica.com Technical Representative - West Europe, Marocco & Mauritania FRANCO TORELLI BASED ON SITE fax: mobile: mobile: franco.torelli@finmeccanica.com Technical Representative - Russia & CIS FABRIZIO TENARDI BASED ON SITE fax: mobile: mobile: +7 (926) fabrizio.tenardi@finmeccanica.com CUSTOMER SUPPORT & SERVICES ITALY Technical Representative - South Africa SILVANO MANENTI BASED ON SITE phone: fax: mobile: silvano.manenti@finmeccanica.com

34 Technical Representative - North Africa / Algeria LUCA FIORETTI BASED ON SITE phone: fax: mobile: luca.fioretti@finmeccanica.com CUSTOMER SUPPORT & SERVICES ITALY Technical Representative - Australia PAOLO MANTELLINI BASED ON SITE fax: mobile: paolo.mantellini@finmeccanica.com Technical Representative - India, Caspian and Stan-Coutries VALERIO BIDOGLIO BASED ON SITE fax: mobile: valerio.bidoglio@finmeccanica.com Technical Representative - Cina CARMELO GIANNINI BASED ON SITE fax: mobile: carmelo.giannini@finmeccanica.com

35 Service Capability Management FRANCESCO GALGANI VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: Aircraft Service Stations MAURIZIO CASATI VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: Components R&O Centres FRANCESCO GALGANI VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: CUSTOMER SUPPORT & SERVICES ITALY

36 Aircraft Maintenance Services LUCIANO MAGISTRI VIA G. AGUSTA, CASCINA COSTA DI SAMARATE (VA) phone: fax: mobile: CUSTOMER SUPPORT & SERVICES ITALY Field Service Manager FRANCESCO BELLARDI VIA G. AGUSTA, CASCINA COSTA DI SAMARATE (VA) phone: fax: mobile: Base Maintenance Manager PIERGIORGIO FERRAZZI VIA G. AGUSTA, CASCINA COSTA DI SAMARATE (VA) phone: fax: CAMO "Post Holder" PAOLO STEVENIN VIA ROMA 33/A VERGIATE (VA) phone: fax: mobile: paolo.stevenin@finmeccanica.com

37 Internal Costs Management DENISA FINISTAURI VIA DEL GREGGE LONATE POZZOLO (VA) phone: fax: mobile: COMP & Warranties Management AURELIO ACCARDI VIA DEL GREGGE, LONATE POZZOLO (VA) phone: fax: mobile: CUSTOMER SUPPORT & SERVICES ITALY

38 Material Services & Planning ALFIO MIETTO VIA DEL GREGGE LONATE POZZOLO (VA) phone: fax: mobile: CUSTOMER SUPPORT & SERVICES ITALY Civil/Dual use Orders Management EMANUELE IANNELLO VIA DEL GREGGE LONATE POZZOLO (VA) phone: fax: mobile: Military Orders Management ANNALISA GIROLA VIA DEL GREGGE LONATE POZZOLO (VA) phone: fax: mobile:

39 Product Support Engineering & Licenses MAURIZIO D ANGELO VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: maurizio.d'angelo@finmeccanica.com awpseit.mbx.aw@finmeccanica.com Technical Publication Services SILVIA GALLERI VIA G. AGUSTA, CASCINA COSTA DI SAMARATE (VA) phone: fax: mobile: silvia.galleri@finmeccanica.com gestpubs@finmeccanica.com HUMS Support MORENO SAPORITI VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: moreno.saporiti@finmeccanica.com hums.mbx@finmeccanica.com CUSTOMER SUPPORT & SERVICES ITALY

40 Product Support Engineering Commercial & Dual Use RICCARDO DEL DUCA VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: CUSTOMER SUPPORT & SERVICES ITALY AW109 / 119 ANDREA BARCA VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: andrea.barca@finmeccanica.com aw109aw119serviceengineering.mbx.aw@finmeccanica.com AW139 ROBERTO DI PROCOLO VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: roberto.diprocolo@finmeccanica.com aw139.mbx@finmeccanica.com AW169 MASSIMO PELOSIN VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: massimiliano.pelosin@finmeccanica.com pse_aw169.mbx.aw@finmeccanica.com

41 AW189 LUIGI ZACCHEDDU VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: Product Support Engineering Military OMAR TRABATTONI VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: AW101 SIMONE MARCHINI VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: ICH-47F DAVIDE PIRRÒ VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: CUSTOMER SUPPORT & SERVICES ITALY

42 AW129 GUIDO BRAMBILLA VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: aw129serviceengineering.aw129serviceengmailbox.a CUSTOMER SUPPORT & SERVICES ITALY Product Support Engineering Licenses FABIO FANTIN VIA G. AGUSTA, CASCINA COSTA DI SAMARATE (VA) phone: fax: mobile: Product Support Engineering NH90 ORAZIO CARAMIA VIA TRIESTINA, TESSERA (VE) - ITALY phone: mobile: orazio.caramia@finmeccanica.com Product Support Engineering NH90 MAURO BOCCOTTI VIA TRIESTINA, TESSERA (VE) - ITALY phone: fax: mobile: mauro.boccotti@finmeccanica.com

43 NH90 Customer Support & Services Integrated Team GABRIELE BORDINO VIA TRIESTINA, TESSERA (VE) - ITALY phone: fax: mobile: gabriele.bordino@finmeccanica.com NH90 Customer Support (at NHIndustries) DIEGO PARPAIOLA 765, RUE ALBERT EINSTEIN AIX-EN-PROVENCE CEDEX 3 - FRANCE phone: fax: mobile: diego.parpajola@finmeccanica.com NH90 Customer Support & Services Management - Delivery Interface GABRIELE BORDINO (AD INTERIM) VIA TRIESTINA, TESSERA (VE) - ITALY phone: fax: mobile: gabriele.bordino@finmeccanica.com CUSTOMER SUPPORT & SERVICES ITALY

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45 Customer Support and Services UK Customer Support & Services UK

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47 CUSTOMER SUPPORT & SERVICES UK Vice President Customer Support & Services United Kingdom JOHN DIXON LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) john.dixon@finmeccanica.com Business Development UK ALLAN DODGE LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) allan.dodge@finmeccanica.com CUSTOMER SUPPORT & SERVICES UK Supply Chain Development Manager ANDY JACOBS LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) andy.jacobs@finmeccanica.com

48 Aircraft Services DANNY RICE LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) danny.rice@finmeccanica.com CUSTOMER SUPPORT & SERVICES UK Aircraft Services Platform Manager Apache, Lynx and Wildcat MICK UNSWORTH LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) mick.unsworth@finmeccanica.com Aircraft Services Platform Manager EH/AW101 PAUL SKINNER LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) paul.skinner@finmeccanic.com Aircraft Services Manager Nawsarh SIMON BURROWS LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) simon.burrows@finmeccanica.com Aircraft Services Manager Civil Flight NIGEL VARNEY LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) nigel.varney@finmeccanica.com

49 Aircraft Services Manager Field Service GARY LINSCOTT LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) gary.linscott@finmeccanica.com Sub Contract Resource Manager IAN BENTLEY LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) ian.bentley@finmeccanica.com Health & Safety & Quality Manager NICK BOWLES LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) nick.bowles@finmeccanica.com CUSTOMER SUPPORT & SERVICES UK

50 UK Material Service JULIE HOLDSTOCK LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) mobile: +44 (0) julie.holdstock@finmeccanica.com CUSTOMER SUPPORT & SERVICES UK Delivery & Supply Manager GARY WILSHAW LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) mobile: +44 (0) gary.wilshaw@finmeccanica.com Delivery Manager (MoD) JASON BRINCK LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) mobile: +44 (0) jason.brinck@finmeccanica.com Delivery Manager (Milex) STEVE COX LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) mobile: +44 (0) steve.cox@finmeccanica.com

51 Customer Service Management International AW101 PAUL CLEMPSON LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) paul.clempson@finmeccanica.com Senior Customer Service Manager VVIP JOAO LOURENCO LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) joao.lourenco@finmeccanica.com Customer Service Manager Regal and Azerbaijan ROB WAKE LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) rob.wake@finmeccanica.com Customer Service Manager Turkmenistan JOAO LOURENCO LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) joao.lourenco@finmeccanica.com CUSTOMER SUPPORT & SERVICES UK Customer Service Manager Algeria and Nigeria IAN MONK LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) ian.monk@finmeccanica.com

52 In Country Representative Regal JOHN MARTIN LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) mobile: +44 (0) john.martin@finmeccanica.com CUSTOMER SUPPORT & SERVICES UK Civil Maintenance UK PAUL ADAM LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) paul.adam@finmeccanica.com

53 Senior Customer Service Manager AW101 PAUL CLEMPSON LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) paul.clempson@finmeccanica.com Customer Service Manager AW101 Japan AITOR MARTINEZ LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) aitor.martinez@finmeccanica.com Customer Service Manager AW101 Denmark and MMI AMANDA RENDELL LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) amanda.rendell@finmeccanica.com Customer Service Manager AW101 Canada PHILIP EVANS LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) phil.evans@finmeccanica.com CUSTOMER SUPPORT & SERVICES UK In Country Service Manager AW101 Japan DAVE CLEASBY KAWASAKI HEAVY INDUSTRIES LTD 1, KAWASAKI-CHO BUILDING NUMBER KAKAMIGAHARA CITY GIFU PREFECTURE (JAPAN) phone: +81 (0) fax: +81 (0) mobile: +44 (0) dave.cleasby@finmeccanica.com

54 Senior Customer Service Manager Algeria and Portugal FRANCOIS KOTZE LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) francois.kotze@finmeccanica.com CUSTOMER SUPPORT & SERVICES UK Customer Service Manager Algeria SAR ROB BUTLER LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) rob.butler@finmeccanica.com In Country Service Manager Portugal NICK GREEN LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +35 (0) mobile: +35 (0) nicholas.green@finmeccanica.com

55 Customer Service Management International - Sea King, Lynx & OOP CHRIS WILLIAMS LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) chris.williams@finmeccanica.com Senior Customer Service Manager Sea King, Lynx & OOP ANDREW HODDINOTT LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) andrew.hoddinott@finmeccanica.com Customer Service Manager Germany and Belgium KEITH HUNT LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) keith.p.hunt@finmeccanica.com Customer Service Manager Malaysia, France (SIMMAD) and Brazil COLIN HALL LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) colin.hall@finmeccanica.com CUSTOMER SUPPORT & SERVICES UK Customer Service Manager India, Pakistan and Egypt MICHELLE COLLINGS LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) michelle.collings@finmeccanica.com

56 In Country Service Manager Oman, Qatar and Thailand DANIEL JONES AL-KHUWAIR - PO BOX 1462 MUSCAT PC133 - SULTANATE OF OMAN phone: fax: mobile: +44 (0) daniel.jones@finmeccanica.com CUSTOMER SUPPORT & SERVICES UK In Country Service Manager South Africa TONY RENDELL AGUSTAWESTLAND 340, WITCH-HAZEL AVENUE, ECO COURT, FIRST FLOOR, TECHNOPARK, CENTURION 0157, SOUTH AFRICA mobile: +44 (0) tony.rendell@finmeccanica.com Customer Liaison Co-ordinator SARAH BURKE LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +00 (0) sarah.burke@finmeccanica.com

57 Customer Service Management Norway MARK FAIR LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) mark.fair@finmeccanica.com Senior Customer Service Manager Norway MARK GODDARD LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) mark.goddard@finmeccanica.com Customer Service Manager Norway SIMON DORE LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) simon.dore@finmeccanica.com Customer Service Manager Norway ADRIAN BELL LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) adrian.bell@finmeccanica.com CUSTOMER SUPPORT & SERVICES UK

58 Senior Customer Service Manager AW159 & Korea ALAN STALLARD LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) alan.stallard@finmeccanica.com CUSTOMER SUPPORT & SERVICES UK In Country Service Manager Korea MARK AKHURST LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) mobile: +82 (0) mark.akhurst@finmeccanica.com Customer Service manager Korea and Airbus JASON CHANT LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) jason.chant@finmeccanica.com

59 Product Support Engineering DAVID VINCENT LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) david.vincent@finmeccanica.com Platform Manager Lynx and AW159 KELVIN REES LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) kelvin.rees@finmeccanica.com Platform Manager AW101 ALAN ECKERSALL LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) alan.eckersall@finmeccanica.com Platform Manager Sea King, Apache and Chinock DAVID VINCENT LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) david.vincent@finmeccanica.com CUSTOMER SUPPORT & SERVICES UK Business Services Manager MIKE MAY LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mike.may@finmeccanica.com

60 Support Engineering Manager KEVIN THORNTON LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) kevin.thornton@finmeccanica.com CUSTOMER SUPPORT & SERVICES UK Service Engineering Manager ALISDAIR WOOD LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) alisdair.wood@finmeccanica.com In-Service Support Manager - ROCE COLIN JOYCE LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) colin.joyce@finmeccanica.com

61 Customer Support and Services US Customer Support & Services USA

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63 CUSTOMER SUPPORT & SERVICES USA Vice President Customer Support & Training MICHAEL HOTZE 3050 RED LION RD, PHILADELPHIA, PA UNITED STATES phone: fax: mobile: Senior Manager, Material Support ANDREA CAMPAGNA 3050 RED LION RD,PHILADELPHIA, PA UNITED STATES phone: fax: mobile: mobile: CUSTOMER SUPPORT & SERVICES USA Manager Forecasting / Planning IVAN SFREGOLA 3050 RED LION RD, PHILADELPHIA, PA UNITED STATES phone: fax: mobile: ivan.sfregola@finmeccanica.com

64 Manager, Customer Orders FRANK RALPH 3050 RED LION RD, PHILADELPHIA, PA UNITED STATES phone: fax: mobile: CUSTOMER SUPPORT & SERVICES USA Supervisor, Customer Order GAIL SOURWINE 3050 RED LION RD, PHILADELPHIA, PA UNITED STATES phone: fax: Supervisor, Warranty PATRICIA WRIGHT 3050 RED LION RD, PHILADELPHIA, PA UNITED STATES phone: fax:

65 Director, Completions & Maintenance GORDON LEATHEAD 3050 RED LION RD, PHILADELPHIA, PA UNITED STATES phone: fax: mobile: Supervisor Maintenance MARIO OLIVETO 3050 RED LION RD, PHILADELPHIA, PA UNITED STATES phone: fax: mobile: Supervisor Completions CARLOS INFANTE 3050 RED LION RD, PHILADELPHIA, PA UNITED STATES phone: fax: mobile: Senior Manager, Completions Engineering MARTIN CAMERON 3050 RED LION RD, PHILADELPHIA, PA UNITED STATES phone: fax: mobile: CUSTOMER SUPPORT & SERVICES USA Manager, Completions Quality Control MICHAEL MCDONALD 3050 RED LION RD, PHILADELPHIA, PA UNITED STATES phone: fax: mobile:

66 Supervisor, Part 145 Materials PATRICIA RAFFERTY 3050 RED LION RD, PHILADELPHIA, PA UNITED STATES phone: fax: mobile: CUSTOMER SUPPORT & SERVICES USA

67 Senior Manager, Integrated Logistic Support JAMES WHITNEY 3050 RED LION RD, PHILADELPHIA, PA UNITED STATES phone: fax: mobile: Manager, MRO / CRO Network (Service Centres) ROBERTO MASCHERONI 3050 RED LION RD, PHILADELPHIA, PA UNITED STATES phone: fax: mobile: roberto.mascheroni@finmeccanica.com New Fleet Introduction - AW189 PAUL ROSENBERGER 3050 RED LION RD, PHILADELPHIA, PA UNITED STATES mobile: paul.rosenberger@finmeccanica.com CUSTOMER SUPPORT & SERVICES USA

68 Director, Customer Support ALESSANDRO CAFFARO 3050 RED LION RD, PHILADELPHIA, PA UNITED STATES phone: fax: mobile: CUSTOMER SUPPORT & SERVICES USA Customer Support Manager, Proposals & Contracts SARAH MUMFORD 3050 RED LION RD, PHILADELPHIA, PA UNITED STATES phone: fax: mobile: Senior Manager, Customer Support Engineering CHRISTOPHER LEMIEUX 3050 RED LION RD, PHILADELPHIA, PA UNITED STATES phone: fax: mobile: Supervisor Technical Publication AUDREY WHALEN 3050 RED LION RD, PHILADELPHIA, PA UNITED STATES phone: fax: Supervisor, Service Engineering ROBERT BENAK 3050 RED LION RD, PHILADELPHIA, PA UNITED STATES phone: fax: mobile:

69 Service Engineering ADAM BUCHER 3050 RED LION RD, PHILADELPHIA, PA UNITED STATES phone: fax: mobile: Service Engineering VINCE GUGLIELMELLO 3050 RED LION RD, PHILADELPHIA, PA UNITED STATES phone: fax: mobile: Service Engineering STEVEN SALVATORE 3050 RED LION RD, PHILADELPHIA, PA UNITED STATES phone: fax: mobile: Service Engineering CALEB STOVALL 3050 RED LION RD, PHILADELPHIA, PA UNITED STATES phone: fax: mobile: CUSTOMER SUPPORT & SERVICES USA Service Engineering AVERY WILLIAMS 3050 RED LION RD, PHILADELPHIA, PA UNITED STATES phone: fax: mobile:

70 Senior Manager, Customer Support MICHAEL GAINES 3050 RED LION RD, PHILADELPHIA, PA UNITED STATES phone: fax: mobile: CUSTOMER SUPPORT & SERVICES USA Customer Support Project Manager JAVIER MATOS 3050 RED LION RD, PHILADELPHIA, PA UNITED STATES phone: fax: mobile: Customer Support Project Manager ALBERT VAZQUEZ 3050 RED LION RD, PHILADELPHIA, PA UNITED STATES phone: fax: mobile: Customer Support Manager ROBERT DOCHNAHL 3050 RED LION RD, PHILADELPHIA, PA UNITED STATES phone: fax: mobile: Customer Support Manager MEHRAN JAFARI 3050 RED LION RD, PHILADELPHIA, PA UNITED STATES phone: fax: mobile:

71 Customer Support Manager MICHAEL LUDWIG 3050 RED LION RD, PHILADELPHIA, PA UNITED STATES phone: fax: mobile: Customer Support Manager JOHN CARY 3050 RED LION RD, PHILADELPHIA, PA UNITED STATES phone: fax: mobile: Customer Support Manager MATTHEW PALMER 3050 RED LION RD, PHILADELPHIA, PA UNITED STATES phone: fax: mobile: Customer Support Representative PHILIP CAMACHO 3050 RED LION RD, PHILADELPHIA, PA UNITED STATES phone: fax: mobile: CUSTOMER SUPPORT & SERVICES USA

72 Senior Manager, Technical Representatives JAMES HELKEY 3050 RED LION RD, PHILADELPHIA, PA UNITED STATES phone: fax: mobile: CUSTOMER SUPPORT & SERVICES USA Technical Representative Canada GRAHAM ALLAN BASED ON SITE mobile: USA mobile: CANADA Technical Representative Philadelphia CHARLES ANDERSEN 3050 RED LION RD, PHILADELPHIA, PA UNITED STATES phone: fax: mobile: Technical Representative Mexico and South America SAID TORRES BARRERA BASED ON SITE fax: mobile: USA mobile: Mexico and South America Technical Representative Philadelphia KENNETH BROOKINS 3050 RED LION RD, PHILADELPHIA, PA UNITED STATES mobile:

73 Technical Representative Gulf of Mexico - AW109/ AW119 DONALD BROWN BASED ON SITE mobile: donald.brown01@finmeccanica.com Technical Representative North East USA ALAN BURTON BASED ON SITE mobile: alanf.burton@finmeccanica.com Technical Representative North West USA MICKEY CHANEY BASED ON SITE mobile: mickey.chaney@finmeccanica.com Technical Representative Mexico and south America ROMAN CARRETOROJO BASED ON SITE mobile: mobile: Mexico and South America roman.carretorojo@finmeccanica.com Technical Representative South East USA JOHN CONRAD BASED ON SITE mobile: johnf.conrad@finmeccanica.com CUSTOMER SUPPORT & SERVICES USA Technical Representative Gulf of Mexico AW139 CHAD DAIGLE BASED ON SITE mobile: chad.daigle@finmeccanica.com

74 Technical Representative Philadelphia CONNOR ENGLISH 3050 RED LION RD, PHILADELPHIA, PA UNITED STATES phone: fax: mobile: CUSTOMER SUPPORT & SERVICES USA Technical Representative Mexico and South America MARCO ESPEJEL ORTEGA BASED ON SITE mobile: mobile: Mexico and South America Technical Representative Philadelphia TIMOTHY GILES 3050 RED LION RD, PHILADELPHIA, PA UNITED STATES phone: fax: mobile: Technical Representative Canada ANDREW HANSCHKE BASED ON SITE mobile: Technical Representative South West USA MICHAEL LARSON BASED ON SITE mobile:

75 Technical Representative North West USA PATRICK MCLAIN BASED ON SITE mobile: Technical Representative - Dallas, TX - CHC JOE NUNCIO BASED ON SITE mobile: joe.nuncio@finmeccanica.com Technical Representative South West USA MARK PEADEN BASED ON SITE mobile: mark.s.peaden@finmeccanica.com Technical Representative Philadelphia JEFFREY PEARL BASED ON SITE phone: fax: mobile: jeffrey.pearl@finmeccanica.com Technical Representative Trinidad & Tobago MICHAEL SHEPPARD BASED ON SITE mobile: michael.sheppard@finmeccanica.com CUSTOMER SUPPORT & SERVICES USA Technical Representative Gulf of Mexico - AW139 REYNALDO SOBRETODO BASED ON SITE mobile: reynaldo.sobretodo@finmeccanica.com

76 Technical Representative Mid West USA CURTIS SUTTON BASED ON SITE mobile: CUSTOMER SUPPORT & SERVICES USA Technical Representative Philadelphia PETER WAGNER 3050 RED LION RD PHILADELPHIA, PA UNITED STATES phone: fax: mobile: Technical Representative Gulf of Mexico - AW139 TERRY WARD BASED ON SITE mobile: terry.ward02@finmeccanica.com Manager, Fleet Operations Center WENDELL DAYE 3050 RED LION RD PHILADELPHIA, PA UNITED STATES phone: fax: mobile: wendell.daye@finmeccanica.com

77 Product Support and Customer Service PZL Customer Support & Services PZL

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79 PRODUCT SUPPORT & CUSTOMER SERVICE PZL Head of Customer Support & Training LESZEK DZIEWIT AL. LOTNIKOW POLSKICH SWIDNIK; POLAND phone: fax: mobile: Customer Support Management KRZYSZTOF MARJASIEWICZ AL. LOTNIKOW POLSKICH SWIDNIK; POLAND phone: fax: mobile: Customer Support Manager Governance Domestic Customers and International Military Customers NDRZEJ STACHYRA A AL. LOTNIKOW POLSKICH SWIDNIK; POLAND phone: fax: mobile: andrzej.stachyra@finmeccanica.com PRODUCT SUPPORT & CUSTOMER SERVICE PZL

80 Customer Support Manager Polish Navy, Border Guard & Police MICHAL KROCIEL AL. LOTNIKOW POLSKICH SWIDNIK; POLAND phone: fax: mobile: PRODUCT SUPPORT & CUSTOMER SERVICE PZL Customer Support Manager Polish Air Force and Civil Customers JAROSLAW KRUPSKI AL. LOTNIKOW POLSKICH SWIDNIK; POLAND phone: fax: mobile: Spare Parts Forecast, Order Control, Shipping and Warehouse MARZENA SIWEK AL. LOTNIKOW POLSKICH SWIDNIK; POLAND phone: fax: mobile: Maintenance Aircraft Service & Warranties LEON IWANIUK AL. LOTNIKOW POLSKICH SWIDNIK; POLAND phone: fax: mobile: Service Engineering KRZYSZTOF LOPACIUK AL. LOTNIKOW POLSKICH SWIDNIK; POLAND phone: fax: mobile:

81 Aviation Training KRZYSZTOF RUDKO AL. LOTNIKOW POLSKICH SWIDNIK; POLAND phone: fax: mobile: Material Management and Warehause Manager S?AWOMIR GÓRNIAK AL. LOTNIKOW POLSKICH SWIDNIK; POLAND phone: fax: mobile: PRODUCT SUPPORT & CUSTOMER SERVICE PZL

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83 Training Italy Training Italy

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85 TRAINING IT Accountable Manager / Director of AW (ITA) Training Operations PAOLO PETROSSO VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: paolo.petrosso@finmeccanica.com Flight Training Delivery ITA - ATO Head of Training EMILIO ROSSINI VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: emilio.rossini@finmeccanica.com TRAINING IT Ground Training Delivery ITA - Part 147 Training Manager FILIPPO DI SILVESTRO VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: filippo.disilvestro@finmeccanica.com

86 Customer Training Manager MARIO MOLON VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: Training Quality & Compliance Monitoring Manager ALESSANDRO CELLA VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: TRAINING IT Ground Training - Examination Manager GIUSEPPE DI ROSA VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: giuseppe.dirosa@finmeccanica.com Instructional Engineering Manager SILVIO MERLO VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: silvio.merlo@finmeccanica.com

87 Training Administration & Reporting Manager MASSIMO MARCO TONETTI VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: Training Account Managers Training Account Manager - East Europe, Russia, Stan Countries FEDERICO ROCCHI VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: federico.rocchi01@finmeccanica.com Training Account Manager - Europe & Australia/NZ EMANUELLA SAIA VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: emanuella.saia@finmeccanica.com TRAINING IT Training Account Manager - Africa CORINA LUCA VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: corina.luca@finmeccanica.com Training Account Manager - Global Oil & Gas Operators GIADA TERRANOVA VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: giada.terranova@finmeccanica.com

88 Training Account Manager - Far East CINZIA COLOMBO VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: cinzia.colombo@finmeccanica.com Training Account Manager - Americas MONICA CAPRETTINI VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: monica.caprettini@finmeccanica.com TRAINING IT Training Account Manager - Southern Europe & Italy ORIANA GRASSINI VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: oriana.grassini@finmeccanica.com Training Account Manager - Middle East SERGIO SOLOFRIA VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: sergio.solofria@finmeccanica.com Training Account Manager - Special Programs ANTONIO DIPALO VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: antonio.dipalo@finmeccanica.com

89 Training Planning & Customer Care Training Customer Care & Confirmation Officer MONICA PIAMPIANI VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: Customer Training Planning FABIO RIVA VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: Catalogue Proposals & Cost Analysis Manager ERIKA BASILE VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: TRAINING IT

90 Operation Control Manager MAURO ZENI VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: Flight Operation Control - Flight Training Scheduling FABIO CREMELLA VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: fabio.cremella@finmeccanica.com TRAINING IT Flight Operation Control - Flight Training ANTONELLA MELLA VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: antonella.mella@finmeccanica.com Flight Operation Control - Simulator Training Scheduling MAURO RAMPONI VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mauro.ramponi@finmeccanica.com Flight Operation Control - Simulator Training Scheduling FABIO COLOMBO VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: fabio.colombo@finmeccanica.com

91 Vergiate Operation Control Scheduling FEDERICO MOROSI VIA ROMA, 33/A VERGIATE (VA) phone: fax: federico.morosi@finmeccanica.com Frosinone Operation Control & Focal Point AW 109 Grand- New Simulator ROBERTA CORRADO VIA G. AGUSTA, FROSINONE (FR) phone: fax: roberta.corrado@finmeccanica.com TRAINING IT

92 ATO Head of Training EMILIO ROSSINI VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: Chief Flight Instructor ROBERTO BIANCHINI VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: TRAINING IT Chief Instructor Flight Training Standard DARIO DE LIGUORO VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: Flight Safety Representative ROBERTO BONANTINI VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: Flight Training System Description and Support PAOLO MORETTI VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax:

93 Ground Training Delivery ITA - Part 147 Training Manager FILIPPO DI SILVESTRO VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: filippo.disilvestro@finmeccanica.com Ground Training - Examination Manager GIUSEPPE DI ROSA VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: giuseppe.dirosa@finmeccanica.com Ground Training System Description and Support STEFANO GIORGINO VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: stefano.giorgino@finmeccanica.com Lead Instructor - Civil & Family Products ANDREA TRUCCO VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: andrea.trucco@finmeccanica.com TRAINING IT Military Customer Contracts ANDREA CASATI VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: andrea.casati@finmeccanica.com

94 Lead Instructor - Basic, Vendor & Specialized Training DAVIDE VILLANO VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: davide.villano@finmeccanica.com TRAINING IT

95 Training & Helicopter Systems - THSS FRANCESCO PASQUALETTO VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: francesco.pasqualetto@finmeccanica.com Technology Innovation ROBERTO SANGUINI VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: roberto.sanguini@finmeccanica.com Project Management & Customer Care IT MASSIMO LUCACCHIONI VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: massimo.lucacchioni@finmeccanica.com TRAINING IT Project Management & Customer Care UK RAY RAWBONE LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: fax: mobile: ray.rawbone@finmeccanica.com Simulator &Training Systems (STS) FRANCESCO PASQUALETTO VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: francesco.pasqualetto@finmeccanica.com

96 Helicopter Support Systems (HSS) FRANCESCO PASQUALETTO VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: Multimedia & Learning Systems (MULT) SHAYNE SHERRIFF LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: fax: mobile: shayne.sherriff@finmeccanica.com TRAINING IT THSS Service & Support SILVIA MALIGHETTI VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: silvia.malighetti@finmeccanica.com THSS General Services MASSIMO MILANI VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: massimo.milani@finmeccanica.com

97 Training UK

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99 TRAINING UK Head of Training Operations UK PETER PRAGER LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) peter.prager@finmeccanica.com Training Equipment Programme Manager RAYMOND RAWBONE LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) ray.rawbone@finmeccanica.com TRAINING UK Training Requirements and Capability Manager BRIAN MARSH LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) brian.marsh@finmeccanica.com

100 Training Academy Manager UK STEWART OGDEN LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) stewart.ogden@finmeccanica.com Training Academy Capability & Development Manager TIM WOOTTON LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) tim.wootton@finmeccanica.com TRAINING UK AW101 Training Delivery Manager SIMON TURNER LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) simon.turner@finmeccanica.com Groundschool Chief Instructor TIMOTHY PAGE LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) tim.page@finmeccanica.com Lynx and Apache Training Delivery Manager DES THWAITES LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) des.thwaites@finmeccanica.com

101 Training Production Team Manager CHRIS CHRISTIE LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) chris.christie@finmeccanica.com Flying Training Manager DAVID AITKEN AWFTC, HANGAR 402, AEROHUB 1, ST MAWGAN, NEWQUAY, CORNWALL, TR8 4HP phone: +44 (0) fax: +44 (0) mobile: +44 (0) david.aitken@finmeccanica.com Chief Instructor WTC RICH WEBBER LYSANDER ROAD - BA20 2YB YEOVIL (SOMERSET) phone: +44 (0) fax: +44 (0) mobile: +44 (0) rich.webber@finmeccanica.com TRAINING UK

102 TRAINING UK

103 Training USA Training USA

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105 TRAINING USA Director of Training AWPC STEFANO BIAGINI 3050 RED LION ROAD - PHILADELPHIA PA U.S.A. phone: fax: mobile: stefano.biagini@finmeccanica.com US Customer Training Senior Manager ENRICO TERSIGNI 3050 RED LION ROAD - PHILADELPHIA PA U.S.A. phone: fax: mobile: enrico.tersigni@finmeccanica.com TRAINING USA Customer Training North America JOHN CONWAY 3050 RED LION ROAD - PHILADELPHIA PA U.S.A. phone: fax: mobile: john.conway@finmeccanica.com us_trainingrequest.aw@finmeccanica.com

106 Customer Care Representative Central & South America NICHOLAS MORRIONE 3050 RED LION ROAD - PHILADELPHIA PA U.S.A. phone: fax: mobile: nicholas.morrione@finmeccanica.com us_trainingrequest.aw@finmeccanica.com Supervisor, Planning, Proposal & Administration - Whippany, NJ SUSAN HUGHES 3050 RED LION ROAD - PHILADELPHIA PA U.S.A. phone: fax: susan.hughes@finmeccanica.com us_trainingrequest.aw@finmeccanica.com TRAINING USA Senior Proposal & Scheduling Coordinator Philadelphia PA JACKIE SEVIER 3050 RED LION ROAD - PHILADELPHIA PA U.S.A. phone: fax: jackie.sevier@finmeccanica.com us_trainingrequest.aw@finmeccanica.com Training Coordinator MARY BONI 3050 RED LION ROAD - PHILADELPHIA PA U.S.A. phone: fax: mary.boni@finmeccanica.com us_trainingrequest.aw@finmeccanica.com Flight Training Delivery ROGER WOODS 3050 RED LION ROAD - PHILADELPHIA PA U.S.A. phone: fax: mobile: roger.woods@finmeccanica.com

107 Deputy Synthetic Flight Instructor GEORGE MAUS 4 APOLLO DRIVE WHIPPANY NEW JERSEY - US USA REGIONE NJ phone: fax: mobile: george.maus@finmeccanica.com Ground Training Delivery RON DURR 3050 RED LION ROAD - PHILADELPHIA PA U.S.A. phone: fax: mobile: ron.durr@finmeccanica.com Administrative Assistant ALBERTE EDRINGTON 3050 RED LION ROAD - PHILADELPHIA PA U.S.A. phone: alberte.edrington@finmeccanica.com TRAINING USA

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109 Finmeccanica Helicopter Divisionn Regional Satellites Regional Satellites

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111 FINMECCANICA HELICOPTER DIVISION REGIONAL SATELLITES Agusta Aerospace Services S.A. Belgium Managing Director GIANLUCA AGRATI LIÈGE AIRPORT, BUILDING 60 - GRACE - HOLLOGNE B-4460 phone: +32 (0) fax: +32 (0) mobile: gianluca.agrati@finmeccanica.com Maintenance Services Manager IVANO DIONISI LIÈGE AIRPORT, BUILDING 60 - GRACE - HOLLOGNE B-4460 phone: +32 (0) fax: +32 (0) mobile: ivano.dionisi@finmeccanica.com FINMECCANICA HELICOPTER DIVISION REGIONAL SATELLITES

112 Sales & Customer Orders Administration GAETAN AUDOOR LIÈGE AIRPORT, BUILDING 60 - GRACE - HOLLOGNE B-4460 phone: +32 (0) fax: +32 (0) gaetan.audoor@finmeccanica.com FINMECCANICA HELICOPTER DIVISION REGIONAL SATELLITES Dynamic Components R&O Workshop Manager DAVID WHEATLEY UNIT 8, NO. 573 LEUVENSESTEENWEG, ZAVENTEM, B-1930 BELGIUM phone: +32 (0) fax: +32 (0) mobile: david.wheatley@finmeccanica.com Quality and Health & Safety Manager NICOLAS DONVIL LIÈGE AIRPORT, BUILDING 60 - GRACE - HOLLOGNE B-4460 phone: +32 (0) fax: +32 (0) nicolas.donvil@finmeccanica.com Material Management and Logistics Manager DIDIER BEX LIÈGE AIRPORT, BUILDING 60 - GRACE - HOLLOGNE B-4460 phone: +32 (0) fax: +32 (0) didier.bex@finmeccanica.com

113 AgustaWestland MALAYSIA Sdn Bhd General Manager VINCENZO ALAIMO LOT 1 & 2, HELICOPTER CENTER, SULTAN ABDUL AZIZ SHAH AIR- PORT SUBANG, SELANGOR DARUL EHSAN phone: fax: mobile: mobile: vincenzo.alaimo@finmeccanica.com Customer Support and Operations Manager JOAO OSVALDO PEREIRA DA SILVA LOT 1 & 2, HELICOPTER CENTER, SULTAN ABDUL AZIZ SHAH AIR- PORT SUBANG, SELANGOR DARUL EHSAN phone: fax: mobile: joaoosvaldo.pereiradasilva@finmeccanica.com Product Support Engineering ANDREA DI GIOVANNI LOT 1 & 2, HELICOPTER CENTER, SULTAN ABDUL AZIZ SHAH AIR- PORT SUBANG, SELANGOR DARUL EHSAN phone: fax: mobile: andrea.digiovanni01@finmeccanica.com Logistic FOO PANG KIM LOT 1 & 2, HELICOPTER CENTER, SULTAN ABDUL AZIZ SHAH AIR- PORT SUBANG, SELANGOR DARUL EHSAN phone: fax: mobile: pangkim.foo@finmeccanica.com FINMECCANICA HELICOPTER DIVISION REGIONAL SATELLITES

114 FINMECCANICA HELICOPTER DIVISION REGIONAL SATELLITES Maintenance RAZLAN ZAINAL LOT 1 & 2, HELICOPTER CENTER, SULTAN ABDUL AZIZ SHAH AIR- PORT SUBANG, SELANGOR DARUL EHSAN phone: fax: mobile: razlan.zainal@finmeccanica.com Quality Assurance FIRDAUS YAACOB LOT 1 & 2, HELICOPTER CENTER, SULTAN ABDUL AZIZ SHAH AIR- PORT SUBANG, SELANGOR DARUL EHSAN phone: fax: mobile: firdaus.yaacob@finmeccanica.com MRO & Operations PETER PERLOWSKI LOT 1 & 2, HELICOPTER CENTER, SULTAN ABDUL AZIZ SHAH AIR- PORT SUBANG, SELANGOR DARUL EHSAN phone: fax: mobile: peter.perlowski@finmeccanica.com Director of Training Malaysia LEONARDO MECCA LOT 1 & 2, HELICOPTER CENTER, SULTAN ABDUL AZIZ SHAH AIR- PORT SUBANG, SELANGOR DARUL EHSAN phone: fax: mobile: leonardo.mecca@finmeccanica.com

115 AWM Customer Training Regional Manager MARIO ANNARUMMA LOT 1 & 2, HELICOPTER CENTER, SULTAN ABDUL AZIZ SHAH AIR- PORT SUBANG, SELANGOR DARUL EHSAN phone: fax: mobile: mario.annarumma@finmeccanica.com Satellite Chief Instructor - Kuala Lumpur SERGIO TURCATO LOT 1 & 2, HELICOPTER CENTER, SULTAN ABDUL AZIZ SHAH AIR- PORT SUBANG, SELANGOR DARUL EHSAN phone: fax: mobile: sergio.turcato@finmeccanica.com FINMECCANICA HELICOPTER DIVISION REGIONAL SATELLITES

116 AgustaWestland do BRASIL LTDA FINMECCANICA HELICOPTER DIVISION REGIONAL SATELLITES CEO SECONDO VIGLIENO AV. ALBERTO JACKSON BYINGTON SP BRASIL phone: secondo.viglieno@finmeccanica.com Customer Support & Training Regional Manager ANDREA PUGLISI AV. ALBERTO JACKSON BYINGTON SP BRASIL phone: mobile: andrea.puglisi@finmeccanica.com Customer Support Manager HAMILTON CARVALHO AV. ALBERTO JACKSON BYINGTON SP BRASIL phone: mobile: hamilton.carvalho@finmeccanica.com Material & Warranty Manager DANIELA FLORES AV. ALBERTO JACKSON BYINGTON SP BRASIL phone: mobile: daniela.flores@finmeccanica.com Product Support & AC Services Manager FABIO MELLO AV. ALBERTO JACKSON BYINGTON SP BRASIL phone: mobile: fabio.mello@finmeccanica.com

117 Product Support VAGNER BARROS AV. ALBERTO JACKSON BYINGTON SP BRASIL phone: mobile: vagner.barros@finmeccanica.com Technical Representative ALEXANDRE AURICHIO AV. ALBERTO JACKSON BYINGTON SP BRASIL phone: mobile: alexandre.aurichio@finmeccanica.com Technical Representative FERNANDO MACHADO AV. ALBERTO JACKSON BYINGTON SP BRASIL phone: mobile: fernando.machado@finmeccanica.com Technical Representative PEDRO SERGIO FERREIRA AV. ALBERTO JACKSON BYINGTON SP BRASIL phone: mobile: pedro.ferreira@finmeccanica.com Training Services JACQUES HOTOTIAN AV. ALBERTO JACKSON BYINGTON SP BRASIL phone: mobile: jacques.hototian@finmeccanica.com FINMECCANICA HELICOPTER DIVISION REGIONAL SATELLITES

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119 Finmeccanica Helicopter Divisionn Joint Ventures Joint Ventures

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121 FINMECCANICA HELICOPTER DIVISION JOINT VENTURES CAH (Cina) ESTABLISHED IN 2005 CAH IS A JOINT VENTURE BETWEEN CAIG AND AGUSTAWESTLAND INITIALLY AS AN ASSEMBLY LINE FOR AW109E MODEL. IN 2013, THE JV CHANGED ITS MAIN FOCUS FROM ASSEMBLING TO CUSTOMER SUPPORT ACTIVITIES BECOMING AN AW AUTHORIZED SERVICE CENTER. General Manager of CAH ANGELO CECCHINI CHANGHE FLIGHT LINE ZONE, LUMENG, JINGDEZHEN CITY, JIANGXI PROVINCE PRC, P.R. CHINA phone: fax: angelo.cecchini@finmeccanica.com CAH Service Operations Manager LIU JUCHU CHANGHE FLIGHT LINE ZONE, LUMENG, JINGDEZHEN CITY, JIANGXI PROVINCE PRC, P.R. CHINA phone: fax: mobile: ljc@chagusta.com FINMECCANICA HELICOPTER DIVISION JOINT VENTURES

122 CAH Training Manager ZHANG ZHEMING CHANGHE FLIGHT LINE ZONE, LUMENG, JINGDEZHEN CITY, JIANGXI PROVINCE PRC, P.R. CHINA phone: fax: mobile: FINMECCANICA HELICOPTER DIVISION JOINT VENTURES

123 Helivert (Russia) HELIVERT IS A 50:50 JOINT VENTURE BETWEEN AGUSTAWESTLAND AND RUSSIAN HELICOPTERS (THE RUSSIAN HOLDING GATHERING THE 5 RUSSIAN HELICOPTER MANUFACTURERS). WITH AN INITIAL SCOPE TO ASSEMBLE AW139S IN RUSSIA. IT S ROLE HAS BEEN EXTENDED AND IS NOW A PART 145 MAINTENANCE FACILITY FOR AW139 HELI- COPTERS CERTIFIED BY THE LOCAL RESPONSIBLE AVIATION AUTHORITY ROSAVIAZIA. Customer Support &Services Manager - Russia & CIS EUGENIO DALLA ROSA C/O FINMECCANICA OFFICE, SAVVINSKAYA NAB., MOSCOW RUSSIA phone: mobile: mobile: eugenio.dallarosa@finmeccanica.com FINMECCANICA HELICOPTER DIVISION JOINT VENTURES

124 AgustaWestland Aviation Services LLC ABU DHABI AVIATION AND AGUSTAWESTLAND HAVE ESTABLISHED A JOINT VENTURE IN THE UAE FINMECCANICA HELICOPTER DIVISION JOINT VENTURES Chief Executive Officer ANGELO CARLINO AWAS - PB , OFFICE 501, 5TH FLOOR, ALDAR HQ TOWER, AL RAHA BEACH AREA, ABU DHABI, UAE. phone: fax: info@awas.ae Chief Financial Officer MOSTAFA HASSAN ABDELDAYEM AWAS - PB , OFFICE 501, 5TH FLOOR, ALDAR HQ TOWER, AL RAHA BEACH AREA, ABU DHABI, UAE. phone: fax: info@awas.ae Materials Manager VITO ALESI AWAS - PB , OFFICE 501, 5TH FLOOR, ALDAR HQ TOWER, AL RAHA BEACH AREA, ABU DHABI, UAE. phone: fax: mobile: vito.alesi@finmeccanica.com

125 Head of Regional Customer Support & Services - UAE & OMAN ALBERTO BARBUTO FINMECCANICA HELICOPTERS DIVISION OFFICE 501, 5TH FLOOR, ALDAR HQ TOWER (AL RAHA BEACH AREA) POBOX ABU DHABI, UAE phone: fax: mobile: mobile: alberto.barbuto@finmeccanica.com FINMECCANICA HELICOPTER DIVISION JOINT VENTURES

126 Rotorsim ROTORSIM SRL PROVIDES SYNTHETIC TRAINING PRODUCTS AND SERVICES FOR CIVIL, PARAMILITARY AND MILITARY CUSTOMERS. EQUALLY OWNED BY AGUSTAWE- STLAND AND CAE, TWO WORLD LEADERS IN THE FIELDS OF HELICOPTER MANUFAC- TURING AND SIMULATION. FINMECCANICA HELICOPTER DIVISION JOINT VENTURES General Manager STEFANO CERIANI VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: stefano.ceriani01@finmeccanica.com OPERATION MANAGER SIMONE VALLANA VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: simone.vallana@cae.com Simulator Hospitality CHIARA ANDREIS VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: chiara.andreis@finmeccanica.com rotorsim.aw@finmeccanica.com

127 ROTORSIM USA LLC PROVIDES SYNTHETIC TRAINING PRODUCT AND SERVICES FOR AW139 CUSTOMERS. EQUALLY OWNED BY AW AND CAE TWO WORLD LEADERS IN THE FIELDS OF HELICOPTER MANUFACTURING AND SIMULATION. General Manager STEFANO CERIANI VIA INDIPENDENZA, SESTO CALENDE (VA) phone: fax: mobile: stefano.ceriani01@finmeccanica.com USA Chief Synthetic Flight Instructors FRANCESCO SERRICONI ROTORSIM USA LLC 4 APOLLO DR., WHIPPANY, NJ 07981, USA phone: fax: francesco.serriconi@finmeccanica.com Synthetic Flight Training Delivery Deputy Flight Training Delivery GEORGE MAUS ROTORSIM USA LLC 4 APOLLO DR., WHIPPANY, NJ 07981, USA phone: fax: mobile: george.maus@finmeccanica.com FINMECCANICA HELICOPTER DIVISION JOINT VENTURES

128 Aviation Training International Limited (ATIL) ATIL IS A 50:50 JOINT VENTURE COMPANY BETWEEN AGUSTAWESTLAND LIMITED AND THE BOEING COMPANY. THE COMPANY PROVIDES AIRCREW, GROUNDCREW AND MAINTENANCE TRAINING SOLUTIONS FOR THE UK MOD APACHE AH MK1. FINMECCANICA HELICOPTER DIVISION JOINT VENTURES Managing Director COOK SARAH AVIATION TRAINING INTERNATIONAL LIMITED, COLDHARBOUR BUSINESS PARK, SHERBORNE, DORSET, DT9 4JW - UK phone: fax: mobile: scook@atil.co.uk Training Centre Manager, Middle Wallop STANTON PAUL AVIATION TRAINING INTERNATIONAL LIMITED, ARMY AVIATION CEN- TRE, MIDDLE WALLOP, STOCKBRIDGE, HAMPSHIRE, SO20 8DY - UK phone: fax: mobile: pstanton@atil.co.uk Training Centre Manager, Wattisham FAVAGER MICK AVIATION TRAINING INTERNATIONAL LIMITED, WATTISHAM FLYING STATION, IPSWICH, SUFFOLK, IP7 7RA - UK phone: fax: mobile: mfavager@atil.co.uk

129 Training Centre Manager, Arborfield MORTON IAN AVIATION TRAINING INTERNATIONAL LIMITED, BIGGS LANE, ARBOR- FIELD, READING, BERKSHIRE, RG2 9LS - UK phone: fax: mobile: imorton@atil.co.uk FINMECCANICA HELICOPTER DIVISION JOINT VENTURES

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131 Powerplant Services/Component & Accessories Powerplant Services/ Component & Accessories

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133 POWERPLANT SERVICES / COMPONENT & ACCESSORIES FINMECCANICA HELICOPTER DIVISION JOINT VENTURES FOR SPECIFIC ENGINE AND AVIONICS SUPPORT PLEASE FOLLOW THE LINKS BELOW TO THE RELEVANT WEBSITES Pratt & Whitney Turbomeca Rolls Royce GE Aviation Rolls-Royce Regional Honeywell-MyAerospace POWERPLANT SERVICES / COMPONENT & ACCESSORIES Garmin fly.garmin.com Thales

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135 Warranty Services Warranty & Special Services

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137 WARRANTY SERVICES AgustaWestland Helicopter TABLE OF CONTENTS INTRODUCTION 1. WARRANTY OF NEW AGUSTAWESTLAND COMMERCIAL AIRCRAFT 2. WARRANTY OF PURCHASED BRAND NEW SPARE PARTS 3. WARRANTY OF PURCHASED OVERHAULED SPARE PARTS 4. WARRANTY OF PURCHASED USED / REPAIRED / RECONDITIONED SPARE PARTS 5. SPARE PARTS WARRANTY ESCLUSIONS AND DISCLAIMER 6. WARRANTY CLAIMS SUBMITTAL 7. WARRANTY REMEDIES 8. CORE RETURN PROCEDURE WARRANTY SERVICES

138 INTRODUCTION THE PRESENT COMMERCIAL WARRANTY POLICY PROVIDES WARRANTY PRO- CEDURES RELATIVE TO EACH NEW COMMERCIAL AGUSTAWESTLAND AIRCRAFT. THE AIRCRAFT MUST BE OPERATED IN ACCORDANCE WITH CIVIL AVIATION REGULATIONS AND AW ROTORCRAFT FLIGHT MANUAL AND SHALL BE MAINTAINED IN ACCORDANCE WITH THE TECHNICAL PUBLICATIONS ISSUED BY FINMECCANICA. THE PRESENT COMMERCIAL WARRANTY POLICY ALSO PROVIDES WARRANTY PROCEDURES AND APPLICABLE COVERAGE RELATIVE TO SPARE PARTS. 1. WARRANTY OF NEW AGUSTAWESTLAND COMMERCIAL AIRCRAFT WARRANTY SERVICES THREE YEARS / 2,000 HOURS WARRANTY AND REMEDY: FINMECCANICA WARRANTS, AT THE TIME OF DELI- VERY, EACH NEW COMMERCIAL AW AIRCRAFT TO BE FREE FROM DEFECT IN MATE- RIAL AND WORKMANSHIP UNDER NORMAL USE AND SERVICE. FINMECCANICA S SOLE OBLIGATION UNDER THIS WARRANTY IS LIMITED TO THE REPAIR OR REPLACEMENT OF PARTS WHICH ARE DETERMINED TO FINMECCANICA S REASONABLE SATISFACTION TO HAVE BEEN DEFECTIVE WITHIN THE FIRST 2,000 FLIGHT HOURS OF OPERATION OR THREE (3) YEARS AFTER AIRCRAFT DELIVERY, WHICHEVER OCCURS FIRST, AND REIMBURSEMENT OF REASONABLE FREIGHT CHARGES. FOR PARTS SUBJECT TO RETIREMENT LIFE OR OVERHAUL PERIOD, THERE WILL BE A PRORATED CHARGE TO THE BUYER FOR THE REPLACEMENT PARTS, PRORATING THE HOURS OF TOTAL USE AGAINST THE THEN APPLICABLE PART RETIREMENT LIFE OR OVERHAUL PERIOD. DURING THE FIRST 300 FLIGHT HOURS OR 18 MONTHS, WHICHEVER OCCURS FIRST, AFTER DELIVERY OF THE HELICOPTER, FINMECCANICA WILL REIMBURSE THE BUYER FOR REASONABLE LABOUR CHARGES ASSOCIATED WITH WARRANTY RELATED ISSUES, BUT NOT THEREAFTER. SPARE PARTS INSTALLED AS WARRANTY REPLACE- MENT ON HELICOPTERS WHICH ARE COVERED BY THIS NEW HELICOPTERS FINMEC- CANICA WILL BE WARRANTED FOR THE BALANCE OF THE ORIGINAL SHIP WARRANTY. DEFECTIVE PARTS MUST BE REPORTED IN WRITING TO FINMECCANICA WARRANTY ADMINISTRATION WITHIN THIRTY (30) CALENDAR DAYS OF BEING FOUND DEFECTIVE. WARRANTY REPLACEMENTS MAY BE WITH EITHER NEW OR RECONDITIONED PARTS, AT FINMECCANICA S ELECTION. WARRANTY ADJUSTMENT IS CONTINGENT UPON THE BUYER COMPLYING WITH FINMECCANICA WARRANTY ADMINISTRATION DISPOSI- TION INSTRUCTIONS FOR DEFECTIVE PARTS. FAILURE TO COMPLY WITH THE TERMS OF THIS PARAGRAPH MAY, AT FINMECCANICA S SOLE OPTION, VOID THIS WARRANTY. NOTE: PARTS, COMPONENTS AND ASSEMBLIES OF ALL NEW HELICOPTERS MAY HAVE BEEN RESTORED OR REWORKED DUE TO MARKS, BLEMISHES, DENTS OR OTHER IRREGULARITIES INCURRED DURING THE MANUFACTURING PROCESS. SUCH RESTORATION AND/OR REWORK ARE PERMITTED UNDER FINMECCANICA S APPROVED MANUFACTURING AND ENGINEERING PROCESSES AND GUIDELINES. THE RESTORATION AND/OR REWORK SO COMPLETED DO NOT RENDER SUCH ITEMS DEFECTIVE IN MATERIAL OR WORKMANSHIP

139 THIS WARRANTY IS GIVEN AND ACCEPTED IN PLACE OF (I) ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MER- CHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND (II) ANY OBLIGATION, LIABILITY, RIGHT, CLAIM OR REMEDY IN CONTRACT OR IN TORT (DELICT), INCLUDING PRODUCT LIABILITIES BASED UPON STRICT LIABILITY, NEGLIGENCE, OR IMPLIED WARRANTY IN LAW AND BUYER HEREBY WAIVES SUCH RIGHTS AND CLAIMS. THIS WARRANTY IS THE ONLY WARRANTY MADE BY FINMECCANICA WITH RESPECT TO NEW AW COMMERCIAL AIRCRAFT. THE BUYER'S SOLE REMEDY FOR A BREACH OF THIS WARRANTY OR ANY DEFECT IN A PART IS THE REPAIR OR, AT SELLER S OPTION, THE REPLACEMENT OF AIRCRAFT PARTS AND REIMBURSEMENT OF REASO- NABLE FREIGHT CHARGES AS PROVIDED HEREIN. FINMECCANICA EXCLUDES AND DISCLAIMS LIABILITY, WHETHER AS A RESULT OF A BREACH OF CONTRACT OR WAR- RANTY, NEGLIGENCE OR STRICT PRODUCT LIABILITY, FOR INCIDENTAL OR CONSE- QUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGE TO THE AIRCRAFT OR OTHER PROPERTY, COSTS AND EXPENSES RESULTING FROM REQUIRED CHANGES OR MODIFICATIONS TO AIRCRAFT COMPONENTS AND ASSEMBLIES, CHANGES IN RETI- REMENT LIVES AND OVERHAUL PERIODS, LOCAL CUSTOMS FEES AND TAXES, AND COSTS OR EXPENSES FOR COMMERCIAL LOSSES OR LOST PROFITS DUE TO LOSS OF USE OR GROUNDING OF AIRCRAFT OR OTHERWISE. FINMECCANICA MAKES NO WARRANTY, AND EXCLUDES AND DISCLAIMS ALL LIABILITY IN CONTRACT OR IN TORT (DELICT), INCLUDING, WITHOUT LIMITATION, NEGLIGENCE AND STRICT TORT (DELICTUAL) LIABILITY, WITH RESPECT TO: (I) WORK PERFORMED BY THIRD PARTIES AT BUYER'S REQUEST; AND (II) ENGINES, ENGINE ACCESSORIES; AND (III) HONEYWELL EPIC (ONLY FOR AW139); AND (IV) APU & APU ACCESSO- RIES (ONLY FOR AW189); AND (V) BUYER-FURNISHED EQUIPMENT; AND (VI) BUYER SELECTED MISSION EQUIPMENT. FOR ANY OF THE AFOREMENTIONED ITEM THE APPLICABLE WARRANTY SHALL BE THE WARRANTY PROVIDED BY THE APPROPRIATE THIRD-PARTY ORIGINAL MANUFACTU- RER, WHICH BUYER SHALL BE ENTITLED TO ENFORCE AGAINST SUCH THIRD-PARTY ORIGINAL MANUFACTURER ONLY AND NOT AGAINST FINMECCANICA. IT SHALL BE BUYER S SOLE RESPONSIBILITY TO OBTAIN THE WARRANTY DOCUMENTATION IN FORCE FROM TIME TO TIME FROM THIRD-PARTY ORIGINAL MANUFACTURER, REGAR- DLESS OF WHETHER FINMECCANICA SHARES ANY SUCH RELEVANT DOCUMENTATION FROM TIME TO TIME WITH BUYER, WHICH DOCUMENTATION SHALL NOT BE AN INTE- GRAL PART OF THIS WARRANTY POLICY. WARRANTY SERVICES THIS WARRANTY SHALL NOT APPLY TO ANY AIRCRAFT OR PART THEREOF WHICH HAS BEEN REPAIRED OR ALTERED OUTSIDE FINMECCANICA 'S FACTORY OR FINMECCA- NICA SERVICE FACILITY IN ANY WAY SO AS, IN FINMECCANICA 'S SOLE JUDGMENT, TO AFFECT ITS STABILITY, SAFETY OR RELIABILITY, OR WHICH HAS BEEN SUBJECT TO MISUSE, NEGLIGENCE OR ACCIDENT. REPAIRS AND ALTERATIONS WHICH USE OR INCORPORATE PARTS AND COMPONENTS OTHER THAN FINMECCANICA GENUINE PARTS, OR PARTS APPROVED BY FINMECCANICA FOR DIRECT ACQUISITION FROM 1 FOR ENGINES, ENGINE ACCESSORIES, HONEYWELL EPIC (ONLY FOR AW139), APU & APU ACCESSORIES (ONLY FOR AW189) THE BUYER MAY OBTAIN THE WARRANTY DOCUMENTATION BY ACCESSING TO THE RELEVANT THIRD-PARTY ORIGINAL MANUFACTURER WEBSITES OR TO THE FOLLOWING CONTACT: MICROTURBO APU FOR AW189: GE ENGINE FOR AW189: OR CONTACT GENERAL ELECTRIC COMPANY, GE AIRCRAFT ENGINES WESTERN AVENUE - LYNN, MA U.S.A. - ATTN: CT7-2E1 WARRANTY MANAGER M/S PRATT&WHITNEY ENGINE: HONEYWELL EPIC FOR AW139: OR CONTACT AEROSPACEWARRANTY@HONEYWELL.COM

140 SOURCES OTHER THAN FINMECCANICA ITSELF, ARE NOT WARRANTED BY FINMECCA- NICA, AND THIS WARRANTY SHALL BE VOID TO THE EXTENT THAT SUCH REPAIRS AND ALTERATIONS, IN FINMECCANICA 'S SOLE JUDGMENT, AFFECT THE STABILITY, SAFETY OR RELIABILITY OF THE AIRCRAFT OR ANY PART THEREOF, OR DAMAGE FINMECCA- NICA GENUINE PARTS OR FINMECCANICA -APPROVED PARTS. WARRANTY SERVICES FINMECCANICA MAKES NO WARRANTY AND EXCLUDES AND DISCLAIMS ALL LIABILITY WITH RESPECT TO COMPONENTS OR PARTS DAMAGED BY, OR WORN DUE TO, COR- ROSION, AND/OR NORMAL WEAR AND TEAR INCLUDING PAINT AND ENVIRONMENTAL DAMAGE. FINMECCANICA MAKES NO WARRANTY AND EXCLUDES AND DISCLAIMS ALL LIABILITY FOR TIRES, BULBS AND CONSUMABLES (WEAR ITEMS) WHICH ARE DEFINED AS ITEMS REQUIRED FOR NORMAL AND ROUTINE MAINTENANCE OR REPLACED AT SCHEDULED INTERVALS SHORTER THAN THE WARRANTY PERIOD. CONSUMABLES INCLUDE BUT ARE NOT LIMITED TO ENGINE AND HYDRAULIC OIL, OIL FILTERS, PACKINGS AND O-RINGS, ANTI-CORROSION AND/OR SEALING COMPOUNDS, BRUSH PLATING MATERIAL, NUTS, BOLTS, WASHERS, SCREWS, FLUIDS, COMPOUNDS, AND STANDARD AIRCRAFT HARDWARE AVAILABLE TO AIRCRAFT OPERATORS FROM SOUR- CES OTHER THAN FINMECCANICA. NO PERSON, CORPORATION OR ORGANIZATION, INCLUDING FINMECCANICA SERVICE FACILITIES, IS AUTHORIZED BY FINMECCANICA TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF ITS AIR- CRAFT AND PARTS, NOR TO MAKE ANY WARRANTIES BEYOND THE FOREGOING WAR- RANTY NOR TO CHANGE ANY OF THE TERMS HEREOF. NO STATEMENT, WHETHER WRITTEN OR ORAL, MADE BY ANY PER- SON, CORPORATION OR ORGANIZATION INCLUDING FINMECCANICA SER- VICE FACILITIES MAY BE TAKEN AS A WARRANTY NOR WILL IT BIND FIMECCANICA. 2. WARRANTY OF PURCHASED BRAND NEW SPARE PARTS WARRANTY AND REMEDY: FINMECCANICA WARRANTS THAT, AT THE TIME OF DELIVERY, EACH PURCHASED BRAND NEW SPARE PART WILL BE FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP UNDER NORMAL USE AND SERVICE AND IF INSTAL- LED ON APPLICABLE AW MODEL HELICOPTERS. FINMECCANICA S SOLE OBLIGATION UNDER THIS WARRANTY IS LIMITED TO: - REPLACEMENT OR REPAIR OF PARTS WHICH ARE DETERMINED AT FINMECCA- NICA S SATISFACTION TO HAVE BEEN DEFECTIVE WITHIN 1,000 FLIGHT HOURS OF OPERATION OR ONE (1) YEAR AFTER INSTALLATION OR THREE (3) YEARS AFTER THE DELIVERY OF THE PART TO THE BUYER WHICHEVER OCCURS FIRST, - REIMBURSEMENT OF REASONABLE FREIGHT CHARGES. PURCHASED BRAND NEW SPARE PARTS INSTALLED AS WARRANTY REPLACEMENT WILL BE WARRANTED FOR THE BALANCE OF THE ORIGINAL SHIP WARRANTY OR THE SPARE PART WARRANTY, WHICHEVER IS MOST ADVANTAGEOUS FOR THE CUSTOMER. FOR PARTS SUBJECT TO RETIREMENT LIFE LIFE OR OVERHAUL PERIOD THERE WILL BE A PRORATED CHARGE TO THE BUYER FOR THE REPLACEMENT PARTS, PRORA- TING THE HOURS OF TOTAL USE AGAINST THE THEN APPLICABLE PART RETIREMENT LIFE OR OVERHAUL PERIOD

141 DEFECTIVE PARTS MUST BE REPORTED IN WRITING TO FINMECCANICA S WARRANTY ADMINISTRATION WITHIN THIRTY (30) CALENDAR DAYS OF BEING FOUND DEFECTIVE. WARRANTY REPLACEMENTS OF PARTS MAY BE WITH EITHER NEW OR RECONDITIO- NED PARTS, AT FINMECCANICA S ELECTION. WARRANTY ADJUSTMENT IS CONTIN- GENT UPON THE BUYER COMPLYING WITH FINMECCANICA S WARRANTY ADMINISTRATION DISPOSITION INSTRUCTIONS FOR DEFECTIVE PARTS. FAILURE TO COMPLY WITH ALL OF THE TERMS OF THIS PARAGRAPH MAY, AT FINMECCANICA S SOLE OPTION, VOID THIS WARRANTY. NOTE: PARTS, COMPONENTS AND ASSEMBLIES MAY HAVE BEEN RESTORED OR REWORKED DUE TO MARS, BLEMISHES, DENTS OR OTHER IRREGULARITIES DURING THE MANUFACTURING PROCESS. SUCH RESTORATION AND/OR REWORK ARE PERMITTED UNDER FINMECCANICA S APPROVED MANUFACTURING AND ENGINEERING PROCESSES AND GUIDELINES. THE RESTORATION AND/OR REWORK SO COMPLETED DO NOT RENDER SUCH ITEMS DEFECTIVE IN MATERIAL OR WORKMANSHIP. THIS WARRANTY IS GIVEN AND ACCEPTED IN PLACE OF (I) ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTI- CULAR PURPOSE AND (II) ANY OBLIGATION, LIABILITY, RIGHT, CLAIM OR REMEDY IN CONTRACT OR IN TORT (DELICT), INCLU- DING PRODUCT LIABILITIES BASED UPON STRICT LIABILITY, NEGLIGENCE, OR IMPLIED WARRANTY IN LAW AND BUYER HEREBY WAIVES SUCH RIGHTS AND CLAIMS. 3. WARRANTY OF PURCHASED OVERHAULED SPARE PARTS WARRANTY AND REMEDY: FINMECCANICA WARRANTS THAT, AT THE TIME OF DELIVERY, EACH PURCHASED OVERHAULED SPARE PART WILL BE FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP UNDER NORMAL USE AND SERVICE AND IF INSTALLED ON APPLICABLE AW MODEL HELICOPTERS. FINMECCANICA S SOLE OBLI- GATION UNDER THIS WARRANTY IS LIMITED TO: - REPLACEMENT OR AT SELLER S OPTION, THE REPAIR OF PARTS WHICH ARE DETERMINED AT FINMECCANICA S SATISFACTION TO HAVE BEEN DEFECTIVE WITHIN 1,000 FLIGHT HOURS OF OPERATION OR ONE (1) YEAR AFTER INSTALLA- TION OR TWO (2) YEARS AFTER THE DELIVERY OF THE PART TO THE BUYER WHICHEVER OCCURS FIRST - REIMBURSEMENT OF REASONABLE FREIGHT CHARGES. WARRANTY SERVICES PURCHASED OVERHAULED SPARE PARTS INSTALLED AS WARRANTY REPLACEMENT

142 WILL BE WARRANTED FOR THE BALANCE OF THE ORIGINAL SHIP WARRANTY OR THE SPARE PART WARRANTY, WHICHEVER IS MOST ADVANTAGEOUS FOR THE CUSTOMER. FOR PARTS SUBJECT TO RETIREMENT LIFE OR OVERHAUL PERIOD THERE WILL BE A PRORATED CHARGE TO THE BUYER FOR THE REPLACEMENT PARTS, PRORATING THE HOURS OF TOTAL USE AGAINST THE THEN APPLICABLE PART RETIREMENT LIFE OR OVERHAUL PERIOD. DEFECTIVE PARTS MUST BE REPORTED IN WRITING TO FINMECCANICA S WARRANTY ADMINISTRATION WITHIN THIRTY (30) CALENDAR DAYS OF BEING FOUND DEFECTIVE. WARRANTY ADJUSTMENT IS CONTINGENT UPON THE BUYER COMPLYING WITH FINMECCANICA S WARRANTY ADMINISTRATION DISPOSITION INSTRUCTIONS FOR DEFECTIVE PARTS. FAILURE TO COMPLY WITH ALL OF THE TERMS OF THIS PARA- GRAPH MAY, AT FINMECCANICA S SOLE OPTION, VOID THIS WARRANTY. NOTE: WARRANTY SERVICES PARTS, COMPONENTS AND ASSEMBLIES MAY HAVE BEEN RESTORED OR REWORKED DUE TO MARS, BLEMISHES, DENTS OR OTHER IRREGULARITIES DURING THE MANUFACTURING PROCESS. SUCH RESTORATION AND/OR REWORK ARE PERMITTED UNDER FINMECCANICA S APPROVED MANUFACTURING AND ENGINEERING PROCESSES AND GUIDELINES. THE RESTORATION AND/OR REWORK SO COMPLETED DO NOT RENDER SUCH ITEMS DEFECTIVE IN MATERIAL OR WORKMANSHIP. THIS WARRANTY IS GIVEN AND ACCEPTED IN PLACE OF (I) ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTI- CULAR PURPOSE AND (II) ANY OBLIGATION, LIABILITY, RIGHT, CLAIM OR REMEDY IN CONTRACT OR IN TORT (DELICT), INCLU- DING PRODUCT LIABILITIES BASED UPON STRICT LIABILITY, NEGLIGENCE, OR IMPLIED WARRANTY IN LAW AND BUYER HEREBY WAIVES SUCH RIGHTS AND CLAIMS. 4. WARRANTY OF PURCHASED USED / REPAIRED / RECONDITIONED PARTS WARRANTY AND REMEDY: FINMECCANICA WARRANTS THAT, AT THE TIME OF DELIVERY, EACH PURCHASED USED/REPAIRED/RECONDITIONED SPARE PART WILL BE FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP UNDER NORMAL USE AND SERVICE AND IF INSTALLED ON APPLICABLE AW MODEL HELICOPTERS. FINMECCA- NICA S SOLE OBLIGATION UNDER THIS WARRANTY IS LIMITED TO REPLACEMENT OR AT SELLER S OPTION, THE REPAIR OF PARTS WHICH ARE DETERMINED AT FINMECCA- NICA S SATISFACTION TO HAVE BEEN DEFECTIVE WITHIN 500 FLIGHT HOURS OF OPE- RATION OR SIX (6) MONTHS AFTER INSTALLATION OR ONE (1) YEAR AFTER THE DELIVERY OF THE PART TO THE BUYER, WHICHEVER OCCURS FIRST, AND REIMBUR- SEMENT OF REASONABLE FREIGHT CHARGES. SPARE PARTS INSTALLED AS WARRANTY REPLACEMENT WILL BE WARRANTED FOR THE BALANCE OF THE ORIGINAL SHIP WARRANTY OR THE SPARE PART WARRANTY, WHICHEVER IS MOST ADVANTAGEOUS FOR THE CUSTOMER

143 FOR PARTS SUBJECT TO RETIREMENT LIFE OR OVERHAUL PERIOD THERE WILL BE A PRORATED CHARGE TO THE BUYER FOR THE REPLACEMENT PARTS, PRORATING THE HOURS OF TOTAL USE AGAINST THE THEN APPLICABLE PART RETIREMENT LIFE OR OVERHAUL PERIOD. DEFECTIVE PARTS MUST BE REPORTED IN WRITING TO FINMECCANICA S WARRANTY ADMINISTRATION WITHIN THIRTY (30) CALENDAR DAYS OF BEING FOUND DEFECTIVE. WARRANTY ADJUSTMENT IS CONTINGENT UPON THE BUYER COMPLYING WITH FINMECCANICA S WARRANTY ADMINISTRATION DISPOSITION INSTRUCTIONS FOR DEFECTIVE PARTS. FAILURE TO COMPLY WITH ALL OF THE TERMS OF THIS PARA- GRAPH MAY, AT FINMECCANICA S SOLE OPTION, VOID THIS WARRANTY. NOTE: PARTS, COMPONENTS AND ASSEMBLIES MAY HAVE BEEN RESTORED OR REWORKED DUE TO MARS, BLEMISHES, DENTS OR OTHER IRREGULARITIES DURING THE MANU- FACTURING PROCESS. SUCH RESTORATION AND/OR REWORK ARE PERMITTED UNDER FINMECCANICA S APPROVED MANUFACTURING AND ENGINEERING PROCES- SES AND GUIDELINES. THE RESTORATION AND/OR REWORK SO COMPLETED DO NOT RENDER SUCH ITEMS DEFECTIVE IN MATERIAL OR WORKMANSHIP. THIS WARRANTY IS GIVEN AND ACCEPTED IN PLACE OF (I) ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MER- CHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND (II) ANY OBLIGATION, LIABILITY, RIGHT, CLAIM OR REMEDY IN CONTRACT OR IN TORT (DELICT), INCLUDING PRODUCT LIABILITIES BASED UPON STRICT LIABILITY, NEGLIGENCE, OR IMPLIED WARRANTY IN LAW AND BUYER HEREBY WAIVES SUCH RIGHTS AND CLAIMS. 5. SPARE PARTS WARRANTY EXCLUSIONS AND DISCLAIMERS THE FOLLOWING WARRANTY EXCLUSIONS AND DISCLAIMERS APPLY TO EACH OF THE SPARE PARTS WARRANTIES DESCRIBED UNDER ARTICLES 2, 3 AND 4 ABOVE. THIS SPARE PARTS WARRANTIES DESCRIBED UNDER ARTICLES 2, 3 AND 4 ABOVE ARE THE ONLY WARRANTIES MADE BY FINMECCANICA WITH RESPECT TO SPARE PARTS, WHETHER BRAND NEW, OVERHAULED, OR USED/REPAIRED/RECONDITIONED. THE BUYER'S SOLE REMEDY FOR A BREACH OF ANY SUCH SPARE PARTS WAR- RANTY OR WARRANTIES OR FOR ANY DEFECT IN A PART COVERED BY ANY SUCH SPARE PARTS WARRANTY OR WARRANTIES IS THE REPAIR OR, AT SELLER S OPTION, THE REPLACEMENT OF AIRCRAFT PARTS AND REIMBURSEMENT OF REASONABLE FREIGHT CHARGES AS PROVIDED HEREIN. FINMECCANICA EXCLUDES AND DISCLAIMS LIABILITY, WHETHER AS A RESULT OF A BREACH OF CONTRACT OR WARRANTY, NEGLIGENCE OR STRICT PRODUCT LIABILITY, FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGE TO THE AIRCRAFT OR OTHER PROPERTY, COSTS AND EXPENSES RESULTING FROM REQUIRED CHANGES OR MODI- FICATIONS TO AIRCRAFT COMPONENTS AND ASSEMBLIES, CHANGES IN RETIREMENT LIVES AND OVERHAUL PERIODS, LOCAL CUSTOMS FEES AND TAXES, AND COSTS OR EXPENSES FOR COMMERCIAL LOSSES OR LOST PROFITS DUE TO LOSS OF USE OR GROUNDING OF AIRCRAFT OR OTHERWISE. WARRANTY SERVICES

144 FINMECCANICA MAKES NO WARRANTY, AND EXCLUDES AND DISCLAIMS ALL LIABILITY IN CONTRACT OR IN TORT (DELICT), INCLUDING, WITHOUT LIMITATION, NEGLIGENCE AND STRICT TORT (DELICTUAL) LIABILITY, WITH RESPECT TO: (I) WORK PERFORMED BY THIRD PARTIES AT BUYER'S REQUEST; AND (II) ENGINES, ENGINE ACCESSORIES; AND (III) HONEYWELL EPIC (ONLY FOR AW139); AND (IV) APU & APU ACCESSO- RIES (ONLY FOR AW189); AND (V) BUYER-FURNISHED EQUIPMENT; AND (VI) BUYER SELECTED MISSION EQUIPMENT. FOR ANY OF THE AFOREMENTIONED ITEM THE APPLICABLE WARRANTY SHALL BE THE WARRANTY PROVIDED BY THE APPROPRIATE THIRD-PARTY ORIGINAL MANUFACTU- RER, WHICH BUYER SHALL BE ENTITLED TO ENFORCE AGAINST SUCH THIRD-PARTY ORIGINAL MANUFACTURER ONLY AND NOT AGAINST FINMECCANICA. IT SHALL BE BUYER S SOLE RESPONSIBILITY TO OBTAIN THE WARRANTY DOCUMENTATION IN FORCE FROM TIME TO TIME FROM THIRD-PARTY ORIGINAL MANUFACTURER, REGAR- DLESS OF WHETHER FINMECCANICA SHARES ANY SUCH RELEVANT DOCUMENTATION FROM TIME TO TIME WITH BUYER, WHICH DOCUMENTATION SHALL NOT BE AN INTE- GRAL PART OF THIS WARRANTY POLICY. WARRANTY SERVICES THIS WARRANTY SHALL NOT APPLY TO ANY PART WHICH HAS BEEN REPAIRED OR ALTERED OUTSIDE FINMECCANICA 'S FACTORY OR FINMECCANICA SERVICE FACI- LITY IN ANY WAY SO AS, IN FINMECCANICA 'S SOLE JUDGMENT, TO AFFECT ITS STA- BILITY, SAFETY OR RELIABILITY, OR WHICH HAS BEEN SUBJECT TO MISUSE, NEGLIGENCE OR ACCIDENT. REPAIRS AND ALTERATIONS WHICH USE OR INCORPO- RATE PARTS AND COMPONENTS OTHER THAN FINMECCANICA GENUINE PARTS, OR PARTS APPROVED BY FINMECCANICA FOR DIRECT ACQUISITION FROM SOURCES OTHER THAN FINMECCANICA ITSELF ARE NOT WARRANTED BY FINMECCANICA, AND THIS WARRANTY SHALL BE VOID TO THE EXTENT THAT SUCH REPAIRS AND ALTERA- TIONS, IN FINMECCANICA 'S SOLE JUDGMENT, AFFECT THE STABILITY, SAFETY OR RELIABILITY OF THE AIRCRAFT OR ANY PART THEREOF, OR DAMAGE FINMECCANICA GENUINE PARTS OR FINMECCANICA -APPROVED PARTS. FINMECCANICA MAKES NO WARRANTY AND EXCLUDES AND DISCLAIMS ALL LIABILITY WITH RESPECT TO COMPONENTS OR PARTS DAMAGED BY, OR WORN DUE TO, COR- ROSION, AND/OR NORMAL WEAR AND TEAR INCLUDING PAINT AND ENVIRONMENTAL DAMAGE. FINMECCANICA MAKES NO WARRANTY AND EXCLUDES AND DISCLAIMS ALL LIABILITY FOR TIRES, BULBS AND CONSUMABLES (WEAR ITEMS) WHICH ARE DEFINED AS ITEMS REQUIRED FOR NORMAL AND ROUTINE MAINTENANCE OR REPLACED AT SCHEDULED INTERVALS SHORTER THAN THE WARRANTY PERIOD. CONSUMABLES INCLUDE BUT ARE NOT LIMITED TO ENGINE AND HYDRAULIC OIL, OIL FILTERS, PACKINGS AND O-RINGS, ANTI-CORROSION AND/OR SEALING COMPOUNDS, BRUSH PLATING MATERIAL, NUTS, BOLTS, WASHERS, SCREWS, FLUIDS, COMPOUNDS, AND STANDARD AIRCRAFT HARDWARE AVAILABLE TO AIRCRAFT OPERATORS FROM SOUR- CES OTHER THAN FINMECCANICA. 2 FOR ENGINES, ENGINE ACCESSORIES, HONEYWELL EPIC (ONLY FOR AW139), APU & APU ACCESSORIES (ONLY FOR AW189) THE BUYER MAY OBTAIN THE WARRANTY DOCUMENTATION BY ACCESSING TO THE RELEVANT THIRD-PARTY ORIGINAL MANUFACTURER WEBSI- TES OR TO THE FOLLOWING CONTACT: MICROTURBO APU FOR AW189: GE ENGINE FOR AW189: OR CONTACT GENERAL ELECTRIC COMPANY, GE AIRCRAFT ENGINES WESTERN AVENUE - LYNN, MA U.S.A. - ATTN: CT7-2E1 WARRANTY MANAGER M/S PRATT&WHITNEY ENGINE: HONEYWELL EPIC FOR AW139: OR CONTACT AEROSPACEWARRANTY@HONEYWELL.COM

145 NO PERSON, CORPORATION OR ORGANIZATION, INCLUDING FINMECCANICA SERVICE FACILITIES, IS AUTHORIZED BY FINMECCANICA TO ASSUME FOR IT ANY OTHER LIA- BILITY IN CONNECTION WITH THE SALE OF BRAND NEW SPARE PARTS, NOR TO MAKE ANY WARRANTIES BEYOND THE FOREGOING WARRANTY NOR TO CHANGE ANY OF THE TERMS HEREOF. NO STATEMENT, WHETHER WRITTEN OR ORAL, MADE BY ANY PERSON, CORPORATION OR ORGANIZATION INCLUDING FINMECCANICA SERVICE FACILITIES MAY BE TAKEN AS A WARRANTY NOR WILL IT BIND FINMECCANICA. 6. WARRANTY CLAIMS SUBMITTAL THIS PARAGRAPH IS PROVIDED TO ASSIST THE BUYER IN FILING FOR WARRANTY COVERAGE AGAINST NEW AW COMMERCIAL HELICOPTER AND SPARE PARTS PUR- CHASED FROM FINMECCANICA. INCLUDED ARE THE TERMS AND CONDITIONS OF AW 'S NEW COMMERCIAL HELICOP- TER AND SPARE PARTS WARRANTIES. THE OPTIONS MADE AVAILABLE BY FINMECCANICA TO THE BUYER TO SUBMIT WAR- RANTY CLAIMS ARE DESCRIBED HEREIN WARRANTY CLAIM SUBMITTAL USING THE AGUSTAWESTLAND ONLINE SYSTEM WARRANTY CLAIMS CAN BE SUBMITTED TO FINMECCANICA WARRANTY ADMINISTRA- TION BY FILLING THE MAINTENANCE MALFUNCTION INFORMATION REPORT (MMIR) ELECTRONIC FORM AVAILABLE THROUGH THE FINMECCANICA ONLINE SYSTEM LEONARDO AW CUSTOMER PORTAL: customer_portals/leonardo?wt.ac=leonardo PLEASE REFER TO FINMECCANICA ONLINE SYSTEM USER GUIDE AND RELEVANT SERVICE INFORMATION LETTERS FOR DETAILS OF THE AVAILABLE SOLUTION AT: WARRANTY SERVICES WARRANTY CLAIM SUBMITTAL VIA OR FAX ALTERNATIVELY, BUYER SHALL ADDRESS TO FINMECCANICA WARRANTY ADMI- NISTRATION A WARRANTY CLAIM VIA OR FAX THROUGH THE MMIR FORM, DULY COMPLETED IN ALL ITS PARTS

146 IN ITALY FINMECCANICA S.P.A. HELICOPTER DIVISION LOGISTIC CENTRE CUSTOMER SUPPORT & SERVICES ITALY LONATE POZZOLO VIA DEL GREGGE, 100 VARESE ITALY PHONE: FAX: ATTN: WARRANTY ADMINISTRATION IN U.S.A. AGUSTAWESTLAND PHILADELPHIA CORPORA- TION, WARRANTY DEPARTMENT 3050 RED LION ROAD, PHILADELPHIA, PA U.S.A. ATTN: WARRANTY ADMINISTRATION PHONE: FAX: REFER TO YOUR CUSTOMER SUPPORT MANAGER WARRANTY SERVICES IN MALAYSIA AGUSTAWESTLAND MALAYSIA SDN.BHD. PHONE: HANGAR B, OLD CARGO COMPLEX SAAS FAX: INTERNATIONAL AIRPORT REFER TO YOUR CUSTOMER SUPPORT MANAGER SUBANG, SELANGOR DARUL EHASAN - MALAYSIA IN BRASIL AGUSTAWESTLAND DO BRASIL LTDA. AVENIDA ALBERTO JACKSON BAYTON, OSASCO SAO PAULO BRASIL PHONE: MOBILE: REFER TO YOUR CUSTOMER SUPPORT MANAGER

147 7. WARRANTY REMEDIES FINMECCANICA PROVIDES BUYER WITH SEVERAL OPTIONS FOR RESOLVING COVE- RED WARRANTY ISSUES. WARRANTY CLAIMS HAVE TO BE SUBMITTED TO FINMECCANICA THROUGH THE MMIR FORM. WARRANTY ELIGIBILITY WILL BE EVALUATED USING THE INFORMATION PROVIDED THROUGH THE MAINTENANCE MALFUNCTION INFORMATION REPORT (MMIR) FORM. PROVIDED THAT ALL REQUIRED INFORMATION IS SUBMITTED ON TIME, AW STAN- DARD TIMEFRAME FOR MMIR EVALUATION IS 3 DAYS. FINMECCANICA WILL ISSUE A WARRANTY REPLY MEMO (WRM) WHICH INCLUDES INFORMATION ABOUT WAR- RANTY ACCEPTANCE OR REFUSAL AND DETAILED INSTRUCTION FOR PROCESSING THE WARRANTY CLAIM. THE APPLICABLE WARRANTY REMEDIES ARE DESCRIBED BELOW REMEDY 1: HAVE THE PART REPAIRED LOCALLY AND REQUEST WARRANTY CREDIT BUYER CAN ASK TO REPAIR THE DISCREPANT PART AT ITS OWN FACILITY OR HAVE IT REPAIRED AT A LOCAL FINMECCANICA APPROVED REPAIR FACILITY: A. PRIOR TO PROCEEDING WITH REPAIR EXECUTION, BUYER SHALL PROVIDE FINMECCANICA WARRANTY DEPARTMENT WITH A REPAIR QUOTE TOGETHER WITH THE MMIR FORM. (BUYER SHALL SPECIFY EITHER WARRANTY CREDIT FOR LOCAL REPAIR AT APPROVED FACILITY, OR WARRANTY CREDIT FOR LOCAL REPAIR AT BUYER'S FACILITY), B. UPON APPROVAL OF THE REPAIR QUOTE FROM FINMECCANICA AND COMPLETION OF THE REPAIR ACTIVITY, BUYER IS REQUESTED TO PROVIDE FINMECCANICA WARRANTY DEPARTMENT WITH: A COPY OF THE TEAR DOWN REPORT DETAILING PARTS REPLACED AND REASON FOR REPLACEMENT WARRANTY SERVICES A COPY OF THE WORK ORDER OR THE INVOICE DETAILING THE WORK ACCOMPLISHED. BUYER SHALL ANNOTATE THE MMIR NUMBER ON THE INVOICE. in case the repair quote is rejected then refer to paragraph 7.2 C. FINMECCANICA WILL THEN ISSUE A WRM TO CONFIRM THE WARRANTY CREDIT IN ACCORDANCE WITH THE ORIGINAL APPROVED QUOTE

148 7.2. REMEDY 2: RETURN THE PART TO AGUSTAWESTLAND FOR REPAIR BUYER CAN ASK TO RETURN THE DISCREPANT PART TO FINMECCANICA FOR REPAIR UNDER WARRANTY: WARRANTY SERVICES A. BUYER SHALL SUBMIT TO FINMECCANICA A PROPERLY FILLED OUT MMIR FORM TOGETHER WITH ALL DOCUMENTS NECESSARY FOR THE EVALUATION AND SPECI- FYING: REQUEST FINMECCANICA TO REPAIR THE PART UNDER WAR- RANTY. B. UPON RECEIPT OF ALL THE ABOVE MENTIONED DOCUMENTS, FINMECCANICA WILL ISSUE A WRM TO INFORM BUYER ABOUT WARRANTY ACCEPTANCE OR REFUSAL. IN CASE OF ACCEPTANCE WRM WILL INCLUDE RETURN MATERIAL AUTHORISA- TION (RMA) NUMBER AND DETAILED INSTRUCTION TO RETURN THE DISCREPANT PART (CORE) TO FINMECCANICA. C. AFTER THE RECEIPT OF THE RMA BUYER SHALL RETURN WITHIN 30 CALENDAR DAYS THE UNSERVICEABLE ITEM TO FINMECCANICA HELICOPTER DIVISION (AS DEFINED IN PAR. 8 CORE RETURN PROCEDURE ). D. THE PART WILL BE REPAIRED AND THEN RETURNED TO THE BUYER. PARTS REPAIRED UNDER WARRANTY ARE NOT SUBJECT TO PRORATED CHARGES

149 7.3. REMEDY 3: SUBMIT A WARRANTY CLAIM FOR REPLACEMENT PART A. BUYER SHALL SUBMIT TO FINMECCANICA, A MMIR FORM FOR A REPLACEMENT PART. THE MMIR WILL HAVE TO INCLUDE ALL THE SUPPORTING DOCUMENTATION (COMPONENT RETURN TAG, COMPONENT LOG CARD) AS APPLICABLE. ALL ITEMS WILL BE SHIPPED AFTER APPROVAL OF THE WARRANTY CLAIM AND ISSUANCE OF THE WRM (DEPENDING ON AVAILABILITY). REPLACEMENT OF NEXT HIGHER ASSEMBLY WILL NOT BE COVERED. IN CASE OF AIRCRAFT ON GROUND (AOG) EVENTS, FINMECCANICA WILL PRO- CESS THE WARRANTY CLAIM THROUGH ITS FLEET OPERATIONS CENTRE ENSU- RING A RAPID RESPONSE TO ACHIEVE THE MOST DEMANDING FLEET AVAILABILITY LEVELS REQUIRED BY BUYER. B. THE WRM WILL INCLUDE INFORMATION ABOUT WARRANTY ACCEPTANCE OR REFUSAL INCLUDING DETAILED INSTRUCTIONS FOR PROCESSING THE DISCREPANT PART (CORE), AS APPLICABLE: RETURN THE CORE TO THE FINMECCANICA ADDRESS INDICATED IN THE WRM (REFER TO PARAGRAPH 8). WRM WILL ALSO INCLUDE RETURN MATERIAL AUTHORIZATION (RMA) CODE WITHIN THIRTY (30) CALENDAR DAYS AFTER THE SHIPMENT OF THE REPLACEMENT PART FROM THE DESIGNATED FINMECCANICA FACILITY. IF THE CORE IS NOT RECEIVED WITHIN THE THIRTY (30) CALENDAR DAYS, BUYER WILL BE INVOICED AND THE BUYER SPARE PART ACCOUNT WILL BE DEBITED FOR THE PRICE OF THE REPLACEMENT PART AND THE WARRANTY ACTION WILL BE CONSIDERED CLOSED, SCRAP THE CORE ON SITE. IN THIS CASE UNSERVICEABLE PARTS AND MATERIAL WHEN REMOVED FROM H/C WILL REMAIN PROPERTY OF THE H/ C OPERATOR AND SCRAPPED UNDER THE RESPONSIBILITY OF THE H/C OPERATOR IN ACCORDANCE WITH ITS NATIONAL AUTHORITY RULES AND LEGISLATIONS. THEY CANNOT BE OFFERED BY THE H/C OPERATOR AS SCRAP WITHOUT BEING MUTILATED OR DESTROYED RENDERING THEM UNUSABLE AD UNACCEPTABLE FOR THEIR INTENDED USE AND INSTALLA- TION ON AIRCRAFT WARRANTY SERVICES BUYER CAN PLACE A WARRANTY CLAIM WITHOUT REQUESTING A REPLACEMENT PART (E. G. BUYER HAS ALREADY HIS OWN PART AVAILABLE AT STOCK), IN THIS CASE BUYER CAN REQUEST FINMECCANICA FOR A CREDIT NOTE. 8. CORE RETURN PROCEDURE THE PRESENT PROCEDURE IS PROVIDED FOR REFERENCE ONLY AND IS SUBJECT TO CHANGE. THE PRESENT CORE RETURN PROCEDURE TO FINMECCANICA SHALL APPLY TO THE RETURN OF A DISCREPANT PART TO FINMECCANICA AS A RESULT OF A REPLACE- MENT PART PROVIDED UNDER WARRANTY OR FOR THE RETURN OF DISCREPANT PART TO FINMECCANICA FOR REPAIR UNDER WARRANTY

150 CORE RETURN SHIPPING IS AT FINMECCANICA EXPENSE BY USING FREIGHT COLLECT MEANS. THE FOLLOWING PROCEDURE SHALL BE APPLIED: A. BUYER SHALL PROVIDE FINMECCANICA WITH ADVANCE COPY OF THE CORRECT DOCUMENTATION APPLICABLE TO THE COMPONENTS TO BE RETURNED, SUBMIT- TING IT TOGETHER WITH THE MMIR FORM. PARTS RETURNED WITHOUT THE COR- RECT DOCUMENTATION CANNOT BE RECEIVED, REPAIRED OR RESTORED TO SERVICE. CONSEQUENTLY SUCH PARTS CAN NO LONGER BE USED. THEREFORE FINMECCANICA REQUESTS TO BUYER TO TAKE THE NECESSARY ACTIONS TO ASSURE THAT THE FOLLOWING DOCUMENTATION IS CORRECTLY ISSUED AND RETURNED: COMPONENT TAG THE MAINTENANCE ORGANIZATION IN CHARGE OF THE COMPONENT REMOVAL SHALL FILL OUT A COMPONENT TAG INDICATING ITS SERVICEABI- LITY OR UNSERVICEABILITY STATUS AND THE REASON FOR REMOVAL IN ENGLISH LANGUAGE. THE COMPONENT TAG SHALL BE PROPERLY SIGNED BY A CERTIFYING STAFF OR A CERTIFIED MECHANIC OF THE MAINTE- NANCE ORGANIZATION. WARRANTY SERVICES ASSEMBLY HISTORICAL RECORD / LOG CARD (WHENEVER APPLICA- BLE) THE ASSEMBLY HISTORICAL RECORD (OR LOG CARD), WHENEVER APPLI- CABLE FOR A COMPONENT, TYPICALLY FOR LIFE LIMITED COMPONENTS OR SUBJECT TO SCHEDULED OVERHAUL OR INSPECTIONS, SHALL REPORT ALL THE APPLICABLE DATA (E.G. REASON FOR REMOVAL, A/C TOTAL TIME/LAN- DINGS, ASSY LIFE TOTAL TIME, ASSY LIFE TIME SINCE OVERHAUL, ETC.) IN ENGLISH LANGUAGE AND SHALL BE PROPERLY SIGNED BY A CERTIFYING STAFF OR A CERTIFIED MECHANIC OF THE MAINTENANCE ORGANIZATION. IN THE EVENT THAT THE BUYER USES A FORM DIFFERENT FROM FINMEC- CANICA LOG CARD TEMPLATE TO TRACK COMPONENT RECORDS, THE SAME DATA AS PER FINMECCANICA LOG CARD TEMPLATE SHALL BE RECORDED, IN ENGLISH LANGUAGE, AND SHALL BE PROPERLY SIGNED BY A CERTIFYING STAFF OR A CERTIFIED MECHANIC OF THE MAINTENANCE ORGANIZATION. MMIR FORM A COPY OF THE COMPLETED MMIR FORM, PROPERLY FILLED OUT SHALL BE RETURNED WITH THE CORE AND A COPY OF THE MMIR FORM SHALL BE ACCESSIBLE AND VISIBLE FROM THE OUTSIDE OF THE SHIPPING CONTAI- NER. RETURN MATERIAL AUTHORIZATION (RMA) THE RMA IS A REFERENCE CODE ISSUED BY FINMECCANICA THAT SHALL BE OBTAINED BY THE BUYER VIA WRM PRIOR TO ANY SHIPMENT OF MATERIAL TO FINMECCANICA DESIGNATED FACILITIES. A COPY OF THE COMPLETED RMA FORM, PROPERLY FILLED OUT SHALL BE RETURNED WITH THE CORE AND A COPY OF THE RMA FORM SHALL BE ACCESSIBLE AND VISIBLE FROM THE OUTSIDE OF THE SHIPPING

151 CUSTOMS REGULATION CUSTOMS REGULATION REQUIRES TWO COPIES OF A COMMERCIAL INVOICE STATING PART NUMBER, SERIAL NUMBER, NOMENCLATURE, QUAN- TITY, COUNTRY OF ORIGIN/MANUFACTURE AND VALUE FOR CUSTOMS. B. IF THE SHIPPING EXPENSES ARE EXPECTED TO EXCEED $ U.S. DOLLARS AND SHIPPING INSTRUCTION HAVE NOT BEEN SPECIFIED IN THE WRM FORM, BUYER IS KINDLY REQUESTED TO CONTACT FINMECCANICA WARRANTY ADMINI- STRATION FOR INSTRUCTIONS. WARRANTY SERVICES

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153 Service Offering Service Offering

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155 ESSENTIAL PLAN

156 ESSENTIALPLAN INTRODUCTION The new range of Finmeccanica Helicopter Division Service offerings consist of: 4 new plans,focussedondifferentlevelsof customeroperationalneeds 2 alternative service levels,bothwitha performanceguarantee 2 alternative payment methods. Atotalof16combinationsispossible,providing customerswithfexibilityanda clear solutiontotheir supportneeds. SCOPE OF COVERAGE: The Essential Plan, provides a Logistic Support Guarantee covering all major components related to the aircraft powertrain Theplanprovidesrepair,overhaul,replacementand/ orexchangeofpartsincludinglifelimitedparts,time BetweenOverhaulpartsandpartsforMandatory technicalbulletinapplication. Coverageextendstoscheduledandunscheduled events,enhancingcustomeraircraftavailability, reducinginventorycostsandminimisingr&o expenses. COVERED COMPONENTS: MainGearbox IntermediateGearbox TailRotorGearbox Main&TailServos SwashplateAssembly Main&TailRotorHubAssembly Main&TailRotorBlades HydraulicPumps StarterGenerators NoseLandingGear MainLandingGear. COMPONENTS & ITEMS EXCLUDED: Labourforscheduledandunscheduled/onconditionmaintenance Anycostsattributabletoabuseormisuseofthe aircraft Transportationcharges Fuel,lubricantsandconsumablematerials ToolsandGroundSupportEquipment.

157 TWO SERVICE LEVELS AVAILABLE 2 alternative service levels available, both featuring: A transparentand guaranteed Service Level,intermsofdeliverytime anddeliveryscheduleadherence Penaltiesifthecontractedperformanceisnotadheredto An AOG service with 24 hours ex-works delivery I L O G I S T I C L O G I S T I C PRIOR TY G U A R A N T E E S U P P O R T STANDARD S U P P O R T G U A R A N T E E 2 service delivery performance levels are available, standard and Priority, tailoring the delivery performance to Customer requirements and budgets. TWO PAYMENT METHODS AVAILABLE 1. Payment By Hour guarantees a fxed cost per fight hour,with insuranceoncoveredcomponents.thepricedoesn tvary,no matterhowmanytimesthecomponentischanged regardlessof maintenancefrequency 2. Ex Post paymentmeanscustomerspayfortheeventswhentheytake place,providinggreaterfexibilityinpaymentoptions. ADVANTAGES OF ENTERING IN AN FINMECCANICA HELICOPTER DIVISION SERVICE PLAN Higher aircraft availability: all service plans provide a guaranteed service level,withenhancedperformancescomparedtotransactional purchases Reduced Up-front Investment:FinmeccanicaHelicopterDivision ensurestheaircraftaresupportedthroughthesparesprovisioningof allcoveredcomponentsinaccordancewiththenewservicelevel. Higher resale Value of aircraft AnFinmeccanicaHelicopterDivisionServicePlanenhancesthe aircraftresalevaluebyensuringtheaircrafthasbeenmaintainedinan authorisedmaintenancefacilityusingoemapprovedparts. Finmeccanica Helicopter Division is committed to developing and expanding its customer support solutions to meet your needs. We always welcome discussions with our current and potential customers to help us deliver solutions focused on your operational needs.

158 Visit fnmeccanica.com agustawestland.com Youcanalso followuson: G EP Copyright 2016 Finmeccanica S.p.a. Helicopter Division Copyright and all other rights in this document are vested in Finmeccanica S.p.a. Helicopter Division. This document contains confdential proprietary information and is supplied on the express condition that it may not be disclosed, reproduced in whole or in part, or used for any purpose other than for which it is supplied, without the written consent of Finmeccanica S.p.a. Helicopter Division.

159 FULL COMPONENTS PLAN

160 INTRODUCTION The new range of Finmeccanica Helicopter Division Service offerings consist of: 4 new plans, focussed on different levels of customer operational needs 2 alternative service levels, both with a performance guarantee 2 alternative payment methods A total of 16 combinations is possible, providing customers with fexibility and a clear solution to their support needs. SCOPE OF COVERAGE: The Full Components Plan, provides a Logistic Support Guarantee covering all components considered in the basic helicopter confguration. The plan provides repair, overhaul, replacement and/ or exchange of parts including Life Limited parts, Time Between Overhaul parts and parts for Mandatory technical bulletin application. Coverage extends to scheduled and unscheduled events, enhancing Customer aircraft availability, reducing inventory costs and minimising R&O expenses. COVERED COMPONENTS: Airframe & Mechanical Components. Avionic Components(for AW139 the coverage of the Honeywell avionic systems is guaranteed under the signature of the Honeywell Avionic Protection Plan). COMPONENTS & ITEMS EXCLUDED: Engines & Engine Accessories, Auxiliary Power Unit (APU) Primus Epic System (only for AW139) Optional kits (can be included upon Customer request) Items with a unit price less than 200 EUR/250 USD Aircraft Paint, upholstery, carpets, interior panels Fuel, lubricants, and consumable materials Labour for scheduled and unscheduled/oncondition maintenance Any costs attributable to abuse or misuse of the aircraft Transportation charges Tools and Ground Support Equipment.

161 TWO SERVICE LEVELS AVAILABLE 2 alternative service levels available, both featuring: A transparent and guaranteed Service Level, in terms of delivery time and delivery schedule adherence Penalties if the contracted performance is not adhered to An AOG service with 24 hours ex-works delivery L O G I S T I C L O G I S T I C PRIORITY G U A R A N T E E S U P P O R T STANDARD S U P P O R T G U A R A N T E E 2 service delivery performance levels are available, standard and Priority, tailoring the delivery performance to Customer requirements and budgets. TWO PAYMENT METHODS AVAILABLE 1. Payment By Hour guarantees a fxed cost per fight hour, with insurance on covered components. The price doesn t vary, no matter how many times the component is changed regardless of maintenance frequency 2. Ex Post payment means Customers pay for the events when they take place, providing greater fexibility in payment options. ADVANTAGES OF ENTERING IN AN FINMECCANICA HELICOPTER DIVISION SERVICE PLAN Higher aircraft availability: all service plans provide a guaranteed service level, with enhanced performances compared to transactional purchases Minimal Up-front Investment: Finmeccanica Helicopter Division ensures the aircraft are supported through the spares provisioning of all covered components in accordance with the new service level Higher resale Value of aircraft An Finmeccanica Helicopter Division Service Plan enhances the aircraft resale value by ensuring the aircraft has been maintained in an authorised maintenance facility using OEM approved parts. Finmeccanica Helicopter Division is committed to developing and expanding its customer support solutions to meet your needs. We always welcome discussions with our current and potential customers to help us deliver solutions focused on your operational needs.

162 Visit fnmeccanica.com agustawestland.com You can also follow us on: G FCP Copyright 2016 Finmeccanica S.p.a. Helicopter Division Copyright and all other rights in this document are vested in Finmeccanica S.p.a. Helicopter Division. This document contains confdential proprietary information and is supplied on the express condition that it may not be disclosed, reproduced in whole or in part, or used for any purpose other than for which it is supplied, without the written consent of Finmeccanica S.p.a. Helicopter Division.

163 OPERATIONAL SUPPORT PLAN

164 OPERATIONALSUPPORTPLAN INTRODUCTION The new range of Finmeccanica Helicopter Division Service offerings consist of: 4 new plans,focussedondifferentlevelsof customeroperationalneeds 2 alternative service levels,bothwitha performanceguarantee 2 alternative payment methods Atotalof16combinationsispossible,providing customerswithfexibilityanda clear solutiontotheir supportneeds. SCOPE OF COVERAGE: The Operational Support Plan, provides: A Logistic Support Guarantee covering all material components considered in the basic helicopter confguration. The Base Maintenance labour, provided at an approved AW Service Centre. Theplanprovidesrepair,overhaul,replacementand/ orexchangeofpartsincludinglifelimitedparts,time BetweenOverhaulpartsandpartsforMandatory technicalbulletinapplication. Coverageextendstoscheduledandunscheduled events,enhancingcustomeraircraftavailability, reducinginventorycostsandminimisingr&o expenses. COVERED COMPONENTS: Airframe&MechanicalComponents. AvionicComponents(forAW139thecoverage ofthehoneywellavionicsystemsisguaranteed underthesignatureofthehoneywellavionic ProtectionPlan). COMPONENTS & ITEMS EXCLUDED: Engines&EngineAccessories,AuxiliaryPower Unit(APU) PrimusEpicSystem(onlyforAW139) Optionalkits(canbeincludeduponCustomer request) Itemswithaunitpricelessthan200EUR/250 USD AircraftPaint,upholstery,carpets,interiorpanels Fuel,lubricants,andconsumablematerials Linemaintenancelabour Anycostsattributabletoabuseormisuseofthe aircraft Transportationcharges ToolsandGroundSupportEquipmentforLine Maintenance.

165 TWO SERVICE LEVELS AVAILABLE 2 alternative service levels available, both featuring: A transparentand guaranteed Service Level,interms ofdeliverytime anddeliveryscheduleadherence Penaltiesifthecontractedperformanceisnotadheredto An AOG service with 24 hours ex-works delivery L O G I S T I C L O G I S T I C PRIORITY G U A R A N T E E S U P P O R T STANDARD S U P P O R T G U A R A N T E E 2 service delivery performance levels are available, standard and Priority, tailoring the delivery performance to Customer requirements and budgets. TWO PAYMENT METHODS AVAILABLE 1. Payment By Hour guarantees a fxed cost per fight hour,with insuranceoncoveredcomponents.thepricedoesn tvary,no matterhowmanytimesthecomponentischanged regardlessof maintenancefrequency 2. Ex Post paymentmeanscustomerspayfortheeventswhentheytake place,providinggreaterfexibilityinpaymentoptions. ADVANTAGES OF ENTERING IN AN FINMECCANICA HELICOPTER DIVISION SERVICE PLAN Higher aircraft availability: all service plans provide a guaranteed service level,withenhancedperformancescomparedtotransactional purchases Minimal Up-front Investment:FinmeccanicaHelicopterDivision ensurestheaircraftaresupportedthroughthesparesprovisioningof allcoveredcomponentsinaccordancewiththenewservicelevel Higher resale Value of aircraft AnFinmeccanicaHelicopterDivisionServicePlanenhancesthe aircraftresalevaluebyensuringtheaircrafthasbeenmaintainedinan authorisedmaintenancefacilityusingoemapprovedparts. Finmeccanica Helicopter Division is committed to developing and expanding its customer support solutions to meet your needs. We always welcome discussions with our current and potential customers to help us deliver solutions focused on your operational needs.

166 Visit fnmeccanica.com agustawestland.com Youcanalso followuson: G OSP Copyright 2016 Finmeccanica S.p.a. Helicopter Division Copyright and all other rights in this document are vested in Finmeccanica S.p.a. Helicopter Division. This document contains confdential proprietary information and is supplied on the express condition that it may not be disclosed, reproduced in whole or in part, or used for any purpose other than for which it is supplied, without the written consent of Finmeccanica S.p.a. Helicopter Division.

167 ALL INCLUSIVE PLAN

168 ALLINCLUSIVEPLAN INTRODUCTION The new range of Finmeccanica Helicopter Division Service offerings consist of: 4 new plans,focussedondifferentlevelsofcustomeroperational needs 2 alternative service levels,bothwithaperformanceguarantee 2 alternative payment methods. Atotalof16combinationsispossible,providing anda clear solutiontotheirsupportneeds. customerswithfexibility SCOPE OF COVERAGE: The All Inclusive Plan, provides: A Logistic Support Guarantee covering all material components considered in the basic helicopter confguration The Maintenance labour, provided at an approved AW Service Centre. Theplanprovidesrepair,overhaul,replacementand/orexchangeofparts includinglifelimitedparts,timebetweenoverhaulpartsandpartsfor Mandatorytechnicalbulletinapplication. Theplancoversthelabourforallmaintenancetasks:thedailyinspections, thelightermaintenancetasksundertakenwhilsttheaircraftremainsin serviceandheaviermaintenancetaskswhichremovetheaircraftfrom operation. COVERED COMPONENTS: Airframe&MechanicalComponents. AvionicComponents(forAW139thecoverageoftheHoneywell avionicsystemsisguaranteedunderthesignatureofthehoneywell AvionicProtectionPlan). COMPONENTS & ITEMS EXCLUDED: Engines&EngineAccessories,AuxiliaryPowerUnit(APU) PrimusEpicSystem(onlyforAW139) Optionalkits(canbeincludeduponCustomerrequest) AircraftPaint,upholstery,carpets,interiorpanels Fuel,lubricants,andconsumablematerials Anycostsattributabletoabuseormisuseoftheaircraft Transportationcharges. Coverage extends to scheduled and unscheduled events, enhancing Customer aircraft availability, reducing inventory costs and minimising R&O expenses.

169 TWO SERVICE LEVELS AVAILABLE 2 alternative service levels available, both featuring: A transparentand guaranteed Service Level,intermsofdeliverytime anddeliveryscheduleadherence Penaltiesifthecontractedperformanceisnotadheredto An AOG service with 24 hours ex-works delivery L O G I S T I C L O G I S T I C PRIORITY G U A R A N T E E S U P P O R T STANDARD S U P P O R T G U A R A N T E E 2 service delivery performance levels are available, standard and Priority, tailoring the delivery performance to Customer requirements and budgets. TWO PAYMENT METHODS AVAILABLE 1. Payment By Hour guarantees a fxed cost per fight hour,with insuranceoncoveredcomponents.thepricedoesn tvary,no matterhowmanytimesthecomponentischanged regardlessof maintenancefrequency 2. Ex Post paymentmeanscustomerspayfortheeventswhentheytake place,providinggreaterfexibilityinpaymentoptions. ADVANTAGES OF ENTERING IN AN FINMECCANICA HELICOPTER DIVISION SERVICE PLAN Higher aircraft availability: all service plans provide a guaranteed service level,withenhancedperformancescomparedtotransactional purchases No Up-front Investment:FinmeccanicaHelicopterDivisiontakescare ofsparesprovisioningtoensureaircraftaresupported. Higher resale Value of aircraft AnFinmeccanicaHelicopterDivisionServicePlanenhancesthe aircraftresalevaluebyensuringtheaircrafthasbeenmaintainedinan authorisedmaintenancefacilityusingoemapprovedparts. Finmeccanica Helicopter Division is committed to developing and expanding its customer support solutions to meet your needs. We always welcome discussions with our current and potential customers to help us deliver solutions focused on your operational needs.

170 Visit fnmeccanica.com agustawestland.com Youcanalso followuson: G AIP Copyright 2016 Finmeccanica S.p.a. Helicopter Division Copyright and all other rights in this document are vested in Finmeccanica S.p.a. Helicopter Division. This document contains confdential proprietary information and is supplied on the express condition that it may not be disclosed, reproduced in whole or in part, or used for any purpose other than for which it is supplied, without the written consent of Finmeccanica S.p.a. Helicopter Division.

171 OPERATIONAL TRAINING

172 HELICOPTER TRAINING FOR DEMANDING MISSIONS INTRODUCTION Our function is to enable our customers to do more by realising the full potential of their helicop ter assets. We understand that these assets are built to perform demanding operations over sever al decades and their capability needs to evolve to match the constantly changing needs of the mar ket. Greater platform capability requires a similar evolution in training solutions. UNRIVALLED EXPERIENCE AND EXPERTISE Finmeccanica Helicopter Division recognises that crew selection, ab initio and type conversion training are just the foundation of your operation, representing part of the requirement to deliver successful operations. Our operational training courses are designed to supplement type training, developing a range of individual and full crew skills that enable our customers to deliver mission success. Our training teams have the expertise to take individuals from initial selection to being part of a fully operational crew, promoting the benefts of receiving Finmeccanica Helicopter Division training courses on AgustaWestland products. We offer a menu of training courses which can easily be selected to deliver your total crew operational capability. They are designed to provide students with a structured approach to operational procedures and successful application of current practices. This could also include the provision of turnkey solutions. Helicopter operations increasingly need to be carried out 24/7, in bad weather or at night requiring a greater level of skill with fight instruments, night vision goggles, electro-optical systems and a variety of other role specifc equipment. Managing your crew resources in these instances is crucial. As helicopter operations have become more demanding the need for better training for both pilots and crew has become vitally important. Effective training is accomplished not only by focused fying training, but increasingly enhanced by the use of synthetic training and simulation. Whatever your business, sector or aircraft, operational training is vital for mission success. Finmeccanica Helicopter Division can provide this training whether you are a commercial, parapublic or military organisation.

173 COMMERCIAL OPERATIONAL TRAINING There are clear areas in the Commercial helicopter market where role specifc training adds value to your operations. Finmeccanica Helicopter Division offers a variety of courses that can be tailored to fulfl your training needs. Our training provides clear processes and guidance, not only to your pilots and crew, but to all staff associated with your business. Highly trained pilots and crew in the commercial scenario mean not only safe and successful operations but ensures the commercial success of your business. PARAPUBLIC The parapublic sector of the helicopter market is increasingly taking on roles which were previously only delivered by the military. The operational success of these missions drives an even greater need for dedicated role training Parapublic organisations need to develop a range of skills not normally found outside of the military, delivered without military assistance and within a civilian regulatory environment Finmeccanica Helicopter Division can provide parapublic forces with the training to enable successful operations across the full spectrum of roles including law enforcement operations and search and rescue. MILITARY In the military environment your operational needs may further extend training requirements. As a military commander you may require a range of courses that extend your capability to support additional operational scenarios and challenges. We can provide whole crew training with a range of courses covering individual skills as well as crew coordination to deliver cohesive military operations for pilots, tactical offcers, rear crew, sonar operators and door gunners. Finmeccanica Helicopter Division can provide personnel with varying levels of training from core skills to specialist roles, we can also provide expert teams to provide integrated tactical training to support multinational forces entering theatre together.

174 OPERATIONAL TRAINING Finmeccanica Helicopter Division can deliver a range of tailored instruction to train your total team aircrew, rear crew and supporting functions. Our courses utilise a range of methods including: Ground School theoretical study, rules and doctrine Synthetic Training full motion fight simulators, emulation and immersive gaming technology, fight training devices (cockpit and cabin) and part task trainers. Live Flying Training Customer aircraft typically at Customer locations or Finmeccanica Helicopter Division Training Academies. All training is delivered by experienced and skilled instructors. The following section lists some of the operational capabilities relevant to the helicopter market today with training skills specifc to each category provided by our qualifed instructors. We will work with you to shape your optimal training requirements in the event thay you need to deliver specifc operational specialities. SEARCH AND RESCUE (SAR) MISSIONS Delivering effective SAR missions relies on highly competent crews. These crews require specifc operational training covering a range of skills and disciplines in a large range of terrain and weather conditions. Our training gives crews the ability to work together in this highly demanding situation PLATFORM & DECK LANDINGS If landing on oil and gas rigs, executive ships, coastguards or naval vessels is key to your operation then dedicated training is required. Ensuring crews understand and rehearse a range of approaches, landings and take-offs as well as training ground staff in marshalling and ground handling in these unique environments is key. NIGHT VISION DEVICES Helicopter operations today widely use night vision goggles due to the technological advances and availability of equipment. Operational roles could include a number of additional complexities such as low level fying or operations in built up or confned areas and this makes effective training a clear priority. Realistic mission training is offered to support safe operations at night for pilots and rear crew. GLASS COCKPIT OPERATIONS Current generation helicopters incorporate modern glass cockpit technology and training is required by a range of students. Established crews will need support to transition from the more traditional style of instruments. New pilots and tactical crews will require a clear foundation to understand and deliver front line operations.

175 OPERATIONAL TRAINING FAST ROPING AND TROOP INSERTION A wide range of operators are employed to insert personnel in a number of scenarios and locations, these are diverse and range from special forces insertion to customs inspections on fshing vessels. Training can be delivered for law enforcement, border security, maritime patrol, and military teams that need to deploy these operational tactics. CREW SERVED WEAPONS Well trained and capable rear crew are vital in acquiring and eliminating targets and acting in self-defence in a range of military roles. Ensuring that crew understand how the weapon will operate during fying manoeuvres as well as doctrine, standard operating procedures and target acquisition whilst working with the helicopter crew is essential. FLEET MANAGEMENT Fleet managers, maintenance managers and logistics personnel are vital for operating a modern helicopter feet. To ensure aircraft availability, training can be delivered on a number of skills required for the practical application of feet management. This can include stores management, performance based logistics and manpower & maintenance planning. MOUNTAIN FLYING Mountain Flying techniques and procedures are taught as an advanced skill set and effective training is required for helicopter operations in such challenging operating environments. Training locations include the nearby Italian Alpine region or customer sites fully supported by experienced instructors. SURVEILLANCE OPERATIONS The latest generation of electro optical sensor systems provide operators with heightened capability and functionality utilising thermal imaging and high powered zoom to identify targets for police and military operations. Part of the procedures associated with this type of system requires interaction with ground forces by both pilot and rear crew. LOAD LIFTING Underslung loads are used extensively around the world by both military and civil operators, with applications in the construction industry, logistics support, frefghting and military vertical replenishment. Safe operations will be backed by theoretical study, simulation as well as live fying for the full crew including ground staff. Finmeccanica Helicopter Division is committed to developing and expanding its training portfolio to meet the needs of all customers. We always welcome discussions with our current and potential customers to help us develop training focused on their operational needs.

176

177 OPERATIONAL TRAINING

178 Visit fnmeccanica.com You can also follow us on: G OT Copyright 2016 Finmeccanica S.p.a. Helicopter Division Copyright and all other rights in this document are vested in Finmeccanica S.p.a. Helicopter Division. This document contains confdential proprietary information and is supplied on the express condition that it may not be disclosed, reproduced in whole or in part, or used for any purpose other than for which it is supplied, without the written consent of Finmeccanica S.p.a. Helicopter Division.

179 FLIGHT PLANNING SERVICES

180 ENHANCED PRE-FLIGHT PLANNING INTRODUCTION Finmeccanica Helicopter Division is making signif - cant changes to the provision of its Customer Support and Training services. As part of the Company Vision to ThinkCustomer Finmeccanica Helicopter Division has launched a companywide Service Excellence initiative spanning the entire breadth of the Support and Training delivery performance. MOBI LE SER VI CE Our Advanced Services have been designed and developed to enhance the Customer experience, leveraging Finmeccanica Helicopter Division knowledge to deliver the best services and solutions in its class. The Advanced Services demonstrate how Finmeccanica Helicopter Division is continually reviewing our services and technologies in order to maximise their value. SUPPORT TO FLIGHT OPERATIONS WITH SKYFLIGHT MOBILE SERVICE Skyfight is the gateway to enhancing your Finmeccanica Helicopter Division fying experience. It has been designed to support Customers in their Flight Planning activities whilst operating with the AgustaWestland family of products.. The application provides an intuitive, simple and modern Human Machine Interface, which requires no formal training. Skyfight is the optimal off-aircraft tool to carry out pre-fight evaluation of all the aspects of any mission ensuring a thorough safety assessment. Wherever you are, through your internet enabled device, you will be provided with relevant aviation information, in addition to a real-time stream of weather and environmental data, which is used in conjunction with the Finmeccanica Helicopter Division aircraft performance data. The essential tools for the route planning still remain available when Skyfight is off-line. BENEFITS The Skyfight application has been specifcally developed for our Commercial and Para-public customers, giving the ability to: Plan your route and perform What-if analysis Make informed decisions through the use of real time METAR and NOTAM data Save time and effort through performing weight and balance aircraft performance calculations at the push of a button Create Flight Reports Save, share and re-use your planning data via the cloud.

181 FEATURES SKYFLIGHT MOBILE SERVICE You will quickly see how easy your pre-fight experience can be with Skyfight s built in features including: Accurate Weight and Balance calculations, based on your aircraft tail number and confguration, allow passenger or mission specifc equipment loading and the adjustment of fuel levels, all the time calculating and checking mass and centre of gravity limits are not exceeded. Route design, amendment and assessment in just a few clicks. Planning your mission by clicking, dragging, repositioning the waypoints and legs of the route, whilst being advised on the latest weather conditions, airspace restrictions and warnings, in an easy to understand colour coded graphic. A complete aircraft performance calculation for each leg of the mission, fully compliant with the AgustaWestland product performance fgures, taking into account the weight and balance editor calculations and relevant weather data. Rapid upload of fight data from Skyfight to the aircraft systems via secure WIFI connection or USB stick, allows the planned mission and its respective waypoints to be integrated into the aircraft Flight Management System (on applicable aircraft models). Adaptable maps with a range of independently selectable layers, adapting automatically to your zoom level, showing or hiding the relevant features making maps easy to understand. EMS/Police specifc maps identifying street names, supporting ground to air co-ordination. Post fight and actual fight path data can be downloaded from the aircraft onboard systems and can be overlaid onto the Skyfight maps, allowing a thorough debriefng. Finmeccanica Helicopter Division Customers can download and install the AW Skyfight application onto their tablet via the apple store enabling access to the AW Skyfight mobile service. For further information and trial accounts activation contact us on: Skyfight.Support@fnmeccanica.com COMMITMENT TO OUR CUSTOMERS Finmeccanica Helicopter Division is committed to developing and expanding its Customer Support & Training portfolio to meet the needs of all its customers. Feedback is always welcome to help us further develop and improve our support and products for your operational needs.

182 Visit fnmeccanica.com You can also follow us on: G Copyright 2016 Finmeccanica S.p.a. Helicopter Division Copyright and all other rights in this document are vested in Finmeccanica S.p.a. Helicopter Division. This document contains confdential proprietary information and is supplied on the express condition that it may not be disclosed, reproduced in whole or in part, or used for any purpose other than for which it is supplied, without the written consent of Finmeccanica S.p.a. Helicopter Division.

183 HUMS SUPPORT

184 THE NEXT GENERATION IN HUMS SUPPORT INTRODUCTION Finmeccanica Helicopter Division is making signifcant changes to the provision of its customer support and training services. As part of the company vision to Think Customer Finmeccanica Helicopter Division has launched a company wide Service Excellence initiative spanning the entire breadth of the support and training delivery performance. Our Advanced Services have been designed and developed to enhance the customer experience, leveraging Finmeccanica Helicopter Division knowledge to deliver the best services and solutions in its class. The Advanced Services demonstrate how Finmeccanica Helicopter Division is continually reviewing its services and technologies in order to maximise their value. DESCRIPTION The Finmeccanica Helicopter Division Heliwise Services are ideal for all customers, regardless of aircraft operation, covering a range of services to ensure your HUMS equipped aircraft are supported. Irrespective of feet size or operational circumstances, Finmeccanica Helicopter Division can tailor its Heliwise Services to meet your requirements. Whether a large operator with its own HUMS analysis infrastructure requiring additional support or a small operator requiring Finmeccanica Helicopter Division support in undertaking the data interpretation or analysis, the Finmeccanica Helicopter Division team is available to ensure the HUMS is utilised to its maximum effect and your aircraft keeps fying. The Finmeccanica Helicopter Division Heliwise Services incorporate the latest technology in data analysis and use diagnostic models like Advanced Anomaly Detection (AAD) and Advanced Vibration Data Mining (AVDM) to improve diagnostic capability and reduce customer analyst workload. Both small and large feet operators can expect signifcant savings by using the Finmeccanica Helicopter Division Heliwise Service. Aircraft operating costs are reduced through detecting issues before they could have a signifcant fnancial impact. FEATURES Reduced infrastructure costs. 24/7 connectivity to the secure Finmeccanica Helicopter Division secure servers. Reduced IT footprint no need to procure and maintain expensive bespoke IT software for HUMS ground processing. Reduction in labour costs. Our HUMS data experts work with your team of analysts to improve effciency. Data is securely stored and managed by Finmeccanica Helicopter Division. Data ownership is never compromised BENEFITS There are considerable fnancial and operational benefts to using the Finmeccanica Helicopter Division Heliwise Services, including:- No overhead for system and database administration The Finmeccanica Helicopter Division Heliwise Services removes the need for specialist servers, applications, databases and hardware by providing a secure cloud solution. This is managed as part of the services by Finmeccanica Helicopter Division IT personnel. Data Security and Backup The services are delivered through Leonardo the Finmeccanica Helicopter Division secure portal. Services comply with company and military security standards. The process for backing up customer data follows the same standards as all other Finmeccanica Helicopter Division critical company data. Training If an operator has their own HUMS infrastructure, Finmeccanica Helicopter Division dedicated HUMS training courses ensures the system is fully utilised so customers receive the maximum beneft from HUMS analysis. HUMS Services integration Our HUMS services are integrated into Finmeccanica Helicopter Division s Leonardo Customer Portal. This allows customers easy access to review their HUMS data at any time through a single point of access. No Infrastructure required Utilising the improvements in web technology and cloud computing, organisations can use their existing IT infrastructure and connect to the secure Finmeccanica Helicopter Division portal. No further IT investment is required. Utilisation of Finmeccanica Helicopter Division HUMS specialist The services utilise years of experience from the OEM and compares customer HUMS data against total feet trends. Finmeccanica Helicopter Division can review and analyse customer data, alerting users of potential issues, recommending additional maintenance and improving aircraft safety and reliability. No Need for expensive in-house HUMS specialist The training of in-house HUMS personnel is expensive and time consuming. Is this really needed with the considerable Finmeccanica Helicopter Division expertise at the customers fngertips? The expense and dependency is removed with the use of the Finmeccanica Helicopter Division specialists.

185 HUMS ANALYSIS SERVICES Customer Site Access Secure Data Storage HUMS Analysis Aircraft Debrief No resident data experts needed 24/7 from any secure web connection Zero IT footprint One step data upload Instant data feedback Critical warnings supplied Secure Web Portal Secure Server Data and server options to suit client Finmeccanica Helicopter Division secure data store on client side Secure Cloud No client side software Simple, secure data transfer & storage Maintain full access to your data Finmeccanica Helicopters Division Expert Data Analysis Access to HUMS data experts Fleet analysis performed Trend Analysis Issue resolution service available Maintenance improvements Component Life improvement HELIWISE PREMIUM Our Heliwise Premium service gives an additional level of service to customers who have an in-house HUMS analysis capability. The package consists of the standard AAD or AVDM analysis tool plus a 24/7 on-call HUMS analysis service that guarantees to respond to your identifed anomalies within 4 hours from receipt. BENEFITS The Heliwise Premium service provides operators all the tools required for fast, in-depth analysis with addition of OEM 24/7 service, this allows operator to schedule inspection and maintenance during aircraft down time, minimising the time that helicopters are not available to fulfl their mission. HELIWISE FULL SUPPORT For smaller operators, or those that do not require their own in-house HUMS capability, the Heliwise Full Support service provides a full HUMS turnkey solution. Simply upload the post fight HUMS data on to the Finmeccanica Helicopter Division secure Heliwise server and the Finmeccanica Helicopter Division HUMS team will undertake all the analysis. Routine analysis will be provided on a periodic basis with any anomalies urgently highlighted to the customer with recommendations for corrective action. This could include: aircraft inspections, component replacement and, where applicable, include the documentation needed to return the helicopter into service. BENEFITS The Finmeccanica Helicopter Division Heliwise Full Support service provides customers with all the benefts of the HUMS system with no investment in staff or infrastructure, whilst HUMS analysis and alerts are maintained by the Finmeccanica Helicopter Division HUMS experts 24/7, 365 days a year within a secure web portal. COMMITMENT TO OUR CUSTOMERS Finmeccanica Helicopter Division is committed to developing and expanding its Customer Support & Training portfolio to meet the needs of all its customers. Feedback is always welcome to help us further develop and improve our support and products for your operational needs.

186 Visit fnmeccanica.com You can also follow us on: G Copyright 2016 Finmeccanica S.p.a. Helicopter Division Copyright and all other rights in this document are vested in Finmeccanica S.p.a. Helicopter Division. This document contains confdential proprietary information and is supplied on the express condition that it may not be disclosed, reproduced in whole or in part, or used for any purpose other than for which it is supplied, without the written consent of Finmeccanica S.p.a. Helicopter Division.