Innovation Commitment Experience

Transcription

1 Innovation Commitment Experience

2 Our History Innovative Control Systems is an industry leading provider of innovative business solutions in the car wash industry. It is our mission to help car wash operators build successful businesses through advanced control products and management solutions. Kevin Detrick, founder and President of ICS, wasn t satisfied with the computerized management and control systems that were available for his own car wash. Convinced that better tools could improve profitability, he founded ICS in 1988 and developed Tunnel Master, an integrated tunnel controller with a point-of-sale management system, in order to meet the needs of the professional car wash operator. Kevin s original goal was, and still is today, to provide true cash control for the operator through advanced tunnel control, management solutions and payment systems. ICS serves all segments of the car wash industry: Tunnel Conveyors In-bay/In-bay Fuel Self-Serve The ICS corporate headquarters in Pennsylvania offers complete design, development, manufacturing and support.

3 World Class Support More Than Just a Slogan World Class Support is more than just a slogan, it s part of the ICS culture and a commitment that drives everything we do. Being operators ourselves, we understand how critical our products are to the success of your business. And we realize that when your business is on the line, you expect solutions. ICS has adopted the ITIL standards for resolving client issues. ITIL defines the three tier organization structure, skill requirements and management practices necessary to manage information technology. Our experienced and dedicated team of technicians and development engineers provides comprehensive technical support for our call center. Staffed seven days a week, we are here when you need us. Every member of our support staff is rigorously trained on our products, their underlying technologies, and industry specific problem solving strategies. With support technicians located in our Pennsylvania headquarters and in our Irvine, California satellite office, ICS is building on its commitment to its customers. ICS has been awesome and I am so grateful that we chose them to do our first project. From the sales department to the technical support team, it is great to know somebody has your back. Jerry Umstead Sudz in a Bucket Car Wash

4 WashConnect Web-based Multi-Site Management System It s the most advanced management system available. WashConnect is a SQL.NET software platform designed to handle the requirements of today s demanding car wash environment Keep connected to your business with real-time data and statistics over the internet from a Windows computer or mobile device Manage your entire system from a single location System scalability allows for growth within the organization, flexibility allows for customization of multiple configurations Integrated time clock provides for real time labor statistics Total control over finances know where every dollar is and how it s been earned Provides control over labor to determine the best staffing solution track and analyze each employee Touchscreen point-of-sale application is designed for fast and efficient sales processing The WashConnect point-of-sale screen

5 Stay connected. Owners and controllers are able manage Washconnect reporting and configuration conveniently from their desktop computers on or off site Remote access with mobile devices such as laptops, smart phones and tablets connected to any Wi-Fi or cellular network The information and controls needed to keep you on top of developments. Reporting Levels structure up to 10 custom levels corporate, region, group, site, etc. Audit controls compare what has been washed to what has been paid, and allows you to set different levels of security Sales revenue and labor costs are aligned by profit center WashConnect Mobile is available on the latest smart phones. View all of your site s activities for up-to-the-minute information. Smart phones must support HTML 5. Java and cookies must be enabled. The Financial Overview Report makes your financial controller functions for reporting easier and more efficient by providing the necessary data in one clean view. Customer tracking provides the tools to manage customers, clubs and promotions Pricing and activity profiles can be configured at corporate and automatically sent to selected sites and point-of-sale devices Alerts and site monitoring s or text messages are sent to key individuals in your organization informing them of component failures, service notifications and issues before they interrupt your business Designed with the operations manager in mind, the Vehicle Statistical Report provides a snapshot view of key performance indicators for any or all sites based on your defined hierarchy.

6 Auto Sentry flex The Industry s Leading Payment Terminal Faster Ergonomic, intuitive layout speeds transaction time Increase Capacity Run all day without shutting down a lane for service Our best sites wash over 35,000 cars/month with 3 terminals Environmental Controls Heat exchange provides temperature and humidity control that aids in preventing corrosion and degradation of electronics Marketing Tools Customize terminal graphics and decals to match signage and promote location branding Inform customers of unique car wash offers, specials, club programs, timely promotions, discounts and fundraising Sales Tools Bilingual custom greeting welcomes customers to your wash Manage upsells and educate your customers to your benefits and services Cash Management Unique cash management developed specifically for express car washing Manage and track cash by device and denomination all the way to the bank I have been an owner/operator of a full service car wash since One of the best decisions I made was to install the ICS Auto Sentry and convert to a flex-service business model. On busy days I can wash cars as fast as they arrive, and on slow days I do not have the large labor burden. The ICS Auto Sentry terminals have been reliable and easy for my customers to learn and use...the system has exceeded my expectations. Doug Rieck Manahawkin Magic Wash Security Hardened steel enclosure Eliminated pry points All cash retained in cassettes for ease of handling and safety Reliability Award winning outdoor kiosk design Event logs track and store operation history Built in monitoring with alert notification

7 Auto Sentry Petro For In-bay and Convenience Retailing Market Custom Design Specifically designed for in-bays and minitunnels where cash acceptance is not necessary Slim, modern design with 10.4 sunlight readable touchscreen Convenience Touchscreen allows easy entry of fuel codes from fuel pumps or C-Store point-of-sale Accepts credit and gift cards Wash one car while stacking two more in the queue Marketing Tools Customize terminal to match C-Store theme Video advertising to cross promote other services, products and special offers Sales Tools Bilingual customer interface Fleet Management Customize service offerings Reliability Event logs track and store operation history Built-in alert monitoring with Environmental controls prevent corrosion and degradation of electronics The Fuel Interface was an instant hit with our customers! We installed a fuel interface to connect our Gilbarco POS to the Tunnel Master car wash system. Our customers instantly fell in love with the savings and, with 30 days to wash their car, negated any sales loss due to the weather. 40% of our car wash volume is sold at the pump using the Fuel Interface. Thank you ICS for a superb sales and tech support team. The only unhappy people I know are my competition. Patrick Mosesso RoJo Car Wash

8 Sales and Marketing Tools Promotions and Graphics Designed for You Since many tunnel washes are cutting back on labor, the Auto Sentry flex promotes and upsells wash packages by utilizing video promotion and colorful graphics. The software makes it easy to set up your campaigns and easily change your promotions based on seasons, holidays, special events, time of day, and car wash volume. Terminal Decals Customize your Auto Sentry flex terminal with your car wash logos, colors and slogans to enhance your brand recognition. Custom Graphics On-screen graphics, including service buttons and backgrounds, are customized to coordinate with your terminal decals and car wash signage. Add vendor logos to your extra-service buttons to highlight the car care brands that your customers know and trust. Custom Videos Improve your customer experience by presenting custom videos that welcome customers to your car wash and provide the necessary information to make the most appropriate service choices. Videos can be presented in two different languages for customers to select their preference. Welcome Videos provide a friendly greeting that informs customers about your sites offerings and special promotions Instructional Videos direct customers on how to use your car wash or to navigate around your site Service Videos promote your upsell options and unique site services specific to your customers wash selection

9 Frequency Promotions Increase customer loyalty and car wash volume with promotions that generate more frequent return visits. Offering discounted services, or even progressively discounted services, with each visit within a specific time period keeps customers coming back to your site and away from your competition. Profiles Use profiles to set up specialized pricing for endless promotional capabilities. Time of Day Offer different pricing menus based on the time of day or day of the week for early bird specials, happy hour specials, Wacky Wednesdays, Freebie Fridays, etc. the options are endless. The Auto Sentry automatically changes service menus and prices based on your customized settings Fleets Customize pricing, service options and upgrade options for each fleet. Automatically set retracts in the tunnel for specific fleet accounts Magnetic Stripe Cards Use magnetic stripe cards for Preferred Customer Plans that apply discounts for selected services Coupon Codes Coupon codes can be used to discount a wash service or give a free wash. Configure coupon codes to prompt for upgrades or upsell services to increase sales per car. Wash Codes Integrate your site services with wash-fuel interface codes generated at the fuel pump or C-store POS. Similar to coupon codes, wash codes can also be configured to upsell additional services and increase sales per car. Fundraisers Fundraisers help to establish stronger connections with your local community and drive new business to your site. Offer additional support for fundraisers by providing a custom fundraiser button on the Auto Sentry flex that allows customers to donate extra money to the charity.

10 TM Auto Passport The Means to Unlimited Club Plans TM The RFID (radio frequency identification) technology in a car wash application is a secure, vehicle identification system using unique tamper proof tags with an electronic chip inside. Custom designed tags are available to increase brand recognition Create loyalty from wash club programs Owner and customer both receive great value: a constant revenue stream for the owner and an unlimited wash package for the customer Promote fleet or wash club enrollment: Active and passive selling Fleet programs for state, municipal and corporate vehicles Group promotions can be set up for limited or unlimited washes Offer Club Members an upsell at every return visit Club Programs When paired with the Auto Passport Vehicle Identification System, the Auto Sentry flex offers superior options for fleet accounts as well as limited and unlimited wash programs. Customize your settings to upsell a higher level club or additional services based on the club member type Share data between the corporate level and individual sites so club and fleet members can be shared across the enterprise Our customers love the club programs. We have multiple sites and they can visit any one of our washes and qualify under the same club program. It really makes it convenient for our clientele. In addition, the guaranteed monthly revenue from recurring monthly billing helps with the cash flow. Al Rogers Shammy Shine Car Wash

11 Credit Card Processing Secure & Low-Cost ICS has partnered with TransFirst merchant services to deliver a secure, low-cost and fully integrated solution for credit card and electronic payment processing. Our solution with TransFirst also provides you with real-time reporting program and some of the lowest rates in the industry. Partner with ICS and we will provide our premier credit card processing service whether or not you use our hardware or POS systems.* Low rates No contract minimum term No hidden fees Account monitoring by ICS Up-to-the-minute reporting Reliable multi-level system redundancy Backup wireless solution (if equipment loses internet connection) Highest levels of customer service and technical support We also offer multiple solutions to fit your business model needs. Integration to POS System Integration to unattended terminals High-speed counter top terminals Wireless terminals (AT&T based) Smartphone app and readers (iphone, ipad, Android) *Note: A few systems require their own credit card processing service. Recurring billing

12 Tunnel Master wbc Web-based Tunnel Controller Tunnel Master wbc has been designed to use the latest in industry control technology Stand-alone design with built in web server can be accessed from any web browser Embedded design delivers reliability that PC-based solutions cannot match, ensuring stability and longevity Stand-alone design does not require a computer for operation Built-in keyboard and display allow for fast programming at stand-alone locations Up to 32 services can be programmed using stand-alone keypads Up to 192 output relays with 10 profiles each 48 undesignated inputs for programmable control of events Control VFD panels directly over Ethernet, this provides complete control of motor speed. Speed up or slow down high pressure pumps, hydraulic pumps and electric motors to improve wash performance, reduce operating costs and prevent damage (ICS VFD panel required) Water, electric and chemistry costs are minimized by advanced power management Entrance Management Sign Sonic sensor can detect open pickup truck beds and automatically sets retracts and blowers programs control of high and low vehicle chemical arches The WBC has been a great addition for controlling our car wash equipment. We are actually able to use the WBC to control and manage almost everything on-site with the power management features. Kevin Hendricks Marc-1 Car Washes Video instructions assist customers onto the conveyor View and manage your stack from the EMS Touchscreen allows you to edit or remove cars in the queue and add retract options when needed Environmental control allows for use within the car wash tunnel

13 Tunnel Master Jr. Affordable Tunnel Control The Tunnel Master Jr. is a versatile controller that has been the car wash industry workhorse for years. It s simple yet highly capable. Stand alone controller no PC required 15 years of proven reliability Installations in over 26 countries Daily and monthly reporting Touch N Clean Self Service Bay Controller The Touch N Clean is a heavy-duty, touchscreen operated, self-service bay controller. It s the most versatile bay controller on the market. Fully customizable service offerings, including bulk package Streaming video and audio instructions Web-based reporting and configuration Offer up to 14 service items I would say that ICS, more than any other car wash computer company, has opened new opportunities for expanded profitable growth to my multi-profit site... including tunnel, in-bay automatic and self-service bays with all their diversified products. I have 5 TNC bay controllers with the ability to accept credit cards which has added 15% to my monthly revenue per bay. Dennis O Shaughnessy Glenmont Car Wash

14 Variable Frequency Drive Panel Improve Performance & Reduce Cost VFD Panels from ICS are Ethernet Ready Provides real-time control and monitoring of equipment Touchscreen interface for ease of programming VFD configuration Remote connectivity Monitoring capability Simplifies wiring and installation Environmental Controls Airtight keeps dirt out A/C controls temperature A/C removes humidity Improves reliability and life Electrical Noise Meets IEEE 519 standards Site-specific noise suppression Line reactors Passive suppression Active suppression Panel Construction ETL listed Main power disconnect on door Touchscreen interface Just Plug It In Reduces installation time Saves on installation costs Ensures separation of circuits Blueprints enhance support Simplify diagnostics

15 Smarter Hydraulics Reduce utility costs and damages Set washer RPM to conveyor speed Reduce power by up to 33% Eliminate flow controls Prolong hydraulic motor life Keeps oil cooler Monitors oil level Simplifies control Pre-wired at factory Smarter Pumps Improve performance and reduce cost Adjust pressure to different parts of vehicle: Provide additional pressure on wheels Use less pressure on door panels Improve cleaning Improve customer experience Eliminate damage to pinstripes and accents Save energy Produce only the GPM and pressure needed Extend pump life: Pump does less work Pump runs cooler Blower Blower Performance Full Dry Convertible/Pickup Bed Idle VFD Management Conngure Manual Logs Motor Stats Rated Amps (FLA) Actual Amps % of Rated Amps (FLA) % Savings Rated RPM Actual RPM % of Rated RPM

16 1349 Jacobsburg Road Wind Gap, PA Sales: Support: Web: icscarwashsystems.com