How a Driver Competency Framework can improve your Driver s Performance

Transcription

1 Annual Fleet Forum Conference 2017 Fleet Management Drives Organisational Success How a Driver Competency Framework can improve your Driver s Performance Paul Jansen Jean-Philippe Lézeau Mathieu Simonard

2 Q1: Please rate the following Answered: 11 Skipped: 0 statements:

3 Q2: What percentage of your drivers (globally) were trained in the last 2 years? Answered: 11 Skipped: 0

4 ROAD SAFETY IN THE AFRICAN REGION Toyota Motor Corpora+on (June 2017 ) Annual Fleet Forum Conference 2017

5 Toyota Motor Corpora+on (June 2017 )

6 Traffic fatali+es rate per 100,000 popula+on '2010 ' Africa Middle East Oceania South East Asia North America, Latin America Originally from World Health Organiza+on(WHO) Europe Toyota Motor Corpora+on (June 2017 )

7 Number of fatalities in Africa by country (except North Africa) 10,000 13,802 7,500 5,000 4,305 4,002 3,362 3,191 2,937 2,500 0 Toyota Motor Corpora+on (June 2017 ) Originally from WHO

8 Raising awareness of traffic safety Road Safety Campaign Song in Tanzania ANZEN UNTEN (Anzen Unten means safe driving in Japanese) 30% of traffic accident decreased after one year Toyota Motor Corpora+on (June 2017 ) Originally from Japan Interna+onal Coopera+on Agency(JICA)

9 Toyota s Road Safety Activities in Africa Uganda : Safe Way Right Way Campaign Zambia : Traffic Safety Partnership Malawi : Traffic Safety Campaign Toyota Motor Corpora+on (June 2017 )

10 TRAFFIC SAFETY IN TOYOTA Ul+mate Goal; Zero fatality on the road Communica+on with Environment Communica+on with Vehicle Communica+on with People

11 Rewarded with a smile

12 Thank you for your kind attention Toyota Motor Corpora+on (June 2017 )

13 A unique training centre. Getting aid workers ready for the field for more than 30 years Geographic origins of participants 39% 60% 1% people were trained, awarded certification or given support in 2015 in Europe, in Africa or via e-learning Lyon-Vénissieux Europe Dakar Africa Bamako Burkina Faso America&Asia Bangui Guinea e-learning DRC Bespoke training courses

14 A wide range of learning activities and NGO-driven training programmes delivered by experienced humanitarians. Diploma courses & qualifications: training people for all humanitarian professions (ex: logistician, finance manager). 80% placement rate over recent years. Open training courses (5 days). Bespoke training sessions for NGOs. We train their teams they recruit our students, Partners & networks Training Providers Forum Annual Fleet Forum Conference 2017

15 Q3: How do you determine whether your drivers have the required skills before hiring them? Answered: 11 Skipped: 0

16 Q4: Professional, skilled drivers (after training) will contribute to our organisation in the following ways: Answered: 11 Skipped: 0

17 Q5: Please rate the following competencies of a driver: Answered: 11 Skipped: 0

18 Q6: Please rate the following statement: certification of drivers will ensure increased professionalism of our drivers. Answered: 11 Skipped: 0

19 Q7: Below are some examples of key driving knowledge, skills and behaviours. Choose the 5 most important items.

20 Q8: Do you use a job description for Answered: 11 Skipped: 0 your drivers?

21 Q10: Does your organisation have a driver career development plan in Answered: 11 Skipped: 0 place?

22 Q11: Please rate this statement: developing a driver throughout her/his career is beneficial to my organisation. Answered: 11 Skipped: 0

23 KEY SAFE DRIVER COMPETENCIES 1. To prepare a vehicle and its occupants for a journey 2. To guide and control a vehicle in any situation 3. To use road safety rules in accordance with road regulations 4. To drive safely and responsibly in the traffic system 5. To drive safely and responsibly in off-road conditions 6. To safely use recovery gear and accessories under off-road conditions 7. To fill in the paper work in link with his activities and regulations 8. To review and adjust driving behaviour over his lifetime Annual Fleet Forum Conference 2017

24 Key knowledge, know-how and behaviours: 1. To explain the role and responsibilities of a driver 2. To list the key elements of a daily inspection 3. To carry out the daily inspection of the vehicle 4. To check that the use of the vehicle corresponds to the manufacturer's instructions (maintenance, loading, tyre pressure, etc.) 5. To describe the components and operation of a 4x4 vehicle (drivetrain) 6. To describe the maintenance program related to a vehicle 7. To drive correctly using road safety rules following road regulations 8. To drive the vehicle in compliance with the basic safety rules (convoy driving, emergency braking, eco-driving, road safety) 9. To define the safety principles of off-road driving in relation to the environment (road, mud, stones, sand, etc.) 10. To describe the main safe vehicle recovery techniques (winch, straps, etc.) 11. To use correctly the various drivetrain options depending on driving conditions (road, mud, stand, stones) 12. To drive safely under off-road conditions 13. To safely use the accessories and recovery gear of the vehicle (winch, straps, etc.) Annual Fleet Forum Conference 2017

25 Behavioural & Social Skills = Soft Skills CRITERIA RELATED CAPACITIES EXAMPLES OF APPRECIATION EXAMPLES OF REAL SITUATIONS Adaptability Reliability Discernment Ini+a+ve Interpersonal Skills Stress Management Integrity and Ethics Organisa+onal skills Annual Fleet Forum Conference 2017

26 Example of real situation! Driver is driving in a stressful environment (really bad road / intense traffic / check point with tension aggressive soldier).! You do or do not appreciate his attitude in these situations. How do you give constructive feedback to the driver so he can continue or improve? Annual Fleet Forum Conference 2017

27 Criteria Related capaci+es Examples of apprecia+on Examples of real situa+ons Stress management Capacity to keep a construc+ve and posi+ve avtude in a stressing situa+on We appreciated that he was able to keep his selfcontrol in a stressful situa+on - environment Driver is driving in a stressful environment (really bad road / intense traffic / check point with tension aggressive soldier) Discernment Put things into perspec+ve Self-control, does not lose his temper Check point with tension and aggressive soldiers Integrity and Ethics Understand the concept of confiden+ality We appreciate his discre+on Driver is in the car with Managers that are talking about sensi+ve informa+on Annual Fleet Forum Conference 2017