Interactive Text Mining of Service Calls to Improve Customer Support Michael Schuh & Ron Zhang Advanced Product Engineering Oshkosh Corporation
|
|
- Adam Boone
- 6 years ago
- Views:
Transcription
1 Interactive Text Mining of Service Calls to Improve Customer Support Michael Schuh & Ron Zhang Advanced Product Engineering Oshkosh Corporation
2 Outline Oshkosh Corporation Classification: Restricted Company Intro Problem Scope Data Process Text Mining & Results
3 Oshkosh Corporation Classification: Restricted Introducing Oshkosh Corporation World s leading manufacturer of specialty vehicles Our vehicles move people and materials at work Most protect people or property Many lift people or property All do so safely and efficiently Headquarters in Oshkosh, Wisconsin Manufacturing in 8 countries with service in 16 additional nations Sales in more than 130 countries Four industry-leading business segments Access Equipment Defense Fire & Emergency Commercial
4 Oshkosh Corporation Classification: Restricted Oshkosh Moves the World at Work DEFENSE ACCESS EQUIPMENT FIRE & EMERGENCY COMMERCIAL
5 Problem Scope Oshkosh Corporation Classification: Restricted JLG service center technicians receive calls from the field Expert technicians answer questions, troubleshoot faults, etc. Log all call info, including the problem descriptions and solutions Motivation: Can we streamline this process and enhance the technical knowledgebase Focus on unstructured text fields: Subject & Description 3 Goals: More efficient troubleshooting service procedures; reducing initial service calls; guiding engineering enhancements
6 Data Overview Oshkosh Corporation Classification: Restricted 3 months of service record data (10 years coming next ) Sept 1 Dec 1, ,265 total records 12 attributes (dimensions/columns) per record Attributes: Record Info: ID*, Case Owner, Date/Time Vehicle Info: Model, Serial Number, Account Owner Problem Info: Engine Faults, Machine Faults, Component, Component Detail, Component Type, Subject, Description
7 The Process Oshkosh Corporation Classification: Restricted From raw data to actionable results Exploratory data analysis Time intensive pre-processing Text mining approaches Highlights: Text fields Product model aggregations Fault code parsing JMP utilities: Column Recoding Record Subsetting Table Joining Column Equations Graph Builder And more JMP Text Explorer: Tokenization Clustering Record Selections Raw Data Records Pre-process Text Mining Actions & Insights
8 Oshkosh Corporation Classification: Restricted Description field 95% unique values 98% are singular records JMP: Recoding needs Clear need for text mining Bag of Words (parsing tokens) Latent Class Analysis (clustering records)
9 Oshkosh Corporation Classification: Restricted Unexpected Insights: Case Owners Records with blank Subject and Description All other fields except Model and SN are blank too useless JMP: quick select all rows with same (blank) values Almost 80% coming from two case owners: Douglas Campbell Jesse Eyler Imperative that case owners are diligent and meticulous with data entry, especially for automated analysis.
10 Oshkosh Corporation Classification: Restricted Common problem: long-tailed attributes 282 unique Model values, but top 35 models account for 76% of records Roll-up models to product categories for broader coverage 25 count 75%
11 Oshkosh Corporation Classification: Restricted Model Aggregation JMP: Table Joins on model field (and some data massaging through recoding model values) Record distributions over model categories: Almost 92% of records are top 3 categories 9 of top 10 models are Boom Lifts
12 Oshkosh Corporation Classification: Restricted Fault Code Parsing Numeric fault codes drive problems and troubleshooting procedures Three fields: Engine Machine Subject (text) Strip to codes only (regex) Logically combine into single column Machine -> Engine -> Subject
13 Oshkosh Corporation Classification: Restricted Fault Code Parsing (2) Combine all three together Recode: trim whitespace, group similar (without edits) Standardize values (. : ) 752 unique values (long-tail again) Significant increase in record coverage From 20% to almost 33% of recs linked to a specific fault code
14 Oshkosh Corporation Classification: Restricted Text Mining Defined Parsing unstructured (free-form) fields of text data to find frequent words and phrases for enhanced meaning/inference of records Term (or token): single word (or number) Stop words: common words excluded ( a, the, etc.) Stemming: removing word endings to combine occurrences (jump, jumping, jumped => jump- ) Phrase: collection of terms Document: each record (single text field) Corpus: all documents (records) Bag of Words: order of terms does not matter Often just as effective as advanced NLP (natural language processing)
15 Phrases Terms Oshkosh Corporation Classification: Restricted Text Mining - Desc Top 50 terms (0.79%): 38% of tokens and in 92% of recs! This is good.. and bad (lacking specificity of check, replace, etc.) Phrases also frequent (~37% of recs) Very frequent inquiry/response phrases (top 2) Rank Item Count C. Prob C. Rows Row % 1 check wire advised control found custom suggested tech ground module tech check oil pressure MOVING 27THE service WORLD manual AT WORK need to check
16 Oshkosh Corporation Classification: Restricted Text mining and Drill Downs Mining the global corpus can be challenging Key Idea: Apply more domain knowledge first Different ways to slice/dice the data Model Categories, Models, Components, Parts, etc. Fault Codes (explicitly defined problems/solutions) Goal: Insight into common problems/solutions Peel away and best explain well-grouped subsets of records Significant number of records each time will add up..
17 Oshkosh Corporation Classification: Restricted Latent Class Analysis (LCA) Grouping recs into clusters based on terms (categorical vars) Unobserved latent variable groups into levels (latent classes) Requires interpretation of results to best define each cluster/class Bayesian Information Criterion (BIC) Measure of fitness, smaller the better (minimizing -LogLikelihood) Number of clusters required upfront Use BIC and results interpretation to tune param Cluster mixture probability is percentage of recs assigned to each cluster
18 Oshkosh Corporation Classification: Restricted Fault Codes Distribution 2,430 recs (62.6%) covered by top 90 faults (at least 10 recs each) Most are singular fault codes per record (but not all) Many are primarily found in one model category 50% of top fault recs
19 Fault 662 Oshkosh Corporation Classification: Restricted Fault dictionary: CANBUS FAILURE PLATFORM MODULE 93 total records: 45 Boom, 38 Sizzor
20 Fault 662 (2) Oshkosh Corporation Classification: Restricted Most single fault Subject fields are uninformative Just declaring the known fault Often stating the exact dictionary text Further text mining is unhelpful..
21 Fault 662 (3) Oshkosh Corporation Classification: Restricted The description field text can provide significant inference Some terms vague and non-discriminative ( check ) Found 96 times over 60 of 93 recs Model categories can add additional insights.. Just using top phrases: First, check control cables Then.. Booms: Module/power issues Sizzors: Controls/connection issues Booms Sizzors
22 Fault 662 (4) Oshkosh Corporation Classification: Restricted Booms Latent Class Analysis (LCA) 60% BIC: 5C = 5,464; 3C = 4,671; 3C (no check ) = 4,616 C1: Check cannon plug connection and wire the cable shorted to ground Pin #111 cannon plug power Broken wire in cable Advised the tech to check the control cable for open circuits and shorts. Gave tech several check to check for voltage C2: Check voltages 33% Having him check the can connections going to J7 connector at ground module. Checked ground module at J7-1, reading 0v. Checked platform module at J7-3, reading 0v. Checked platform E-stop reading 0v. Checked ground key switch reading 12v. Advised replacing control cable. Functions will not work in ground mode. Has 12v at J % C3: Possible platform module issues (only 3 total recs)
23 Fault 662 (5) Oshkosh Corporation Classification: Restricted Sizzors Latent Class Analysis (LCA) 67% 19% 14% BIC: 5C = 3,200; 3C = 2,731; 3C (no check ) = 2,700 C1: Cable, connections, harness Advised him how to test control cable Checking the cable out and the connections at the plug by the charger Found a mast harness issue C2: Wiring pin connections While checking the 8 pin connector the tech move the harness and the fault cleared. Repair harness. Checked voltage at pins 1,2,3 with 4 as ground on the 8 pin connector. move the coiley cable and then can regain platform funcitons. Recommended replacing the cable from platform box to the deck. C3: More advanced checks.. Checked for power and ground at the 8 pin connector. Red,orang, blue all have 24v using black as ground. Checked resistance between yellow and green, open. Checked E-F at the cannon plug 120ohms. Checked connector under the deck, yellow wire has an open circuit.
24 Oshkosh Corporation Classification: Restricted Summarized Example: Fault % of the service calls is likely related to ground module. The wiring and harness and voltage of the pins need to be checked
25 Conclusions Oshkosh Corporation Classification: Restricted Problem description text provided inferences towards frequent issues and most probable solutions Importantly, in order of likelihood Subject text increased coverage Critically dependent on human text entry Significant portion of calls are inquiry-related Reduced with better information to customers Many common problems exist across many models and types of machines Better focus engineering improvement time and efforts on most impactful issues
26 Questions? Oshkosh Corporation Classification: Restricted Thank you! Michael A. Schuh
Professor Dr. Gholamreza Nakhaeizadeh. Professor Dr. Gholamreza Nakhaeizadeh
Statistic Methods in in Data Mining Business Understanding Data Understanding Data Preparation Deployment Modelling Evaluation Data Mining Process (Part 2) 2) Professor Dr. Gholamreza Nakhaeizadeh Professor
More informationPreface... xi. A Word to the Practitioner... xi The Organization of the Book... xi Required Software... xii Accessing the Supplementary Content...
Contents Preface... xi A Word to the Practitioner... xi The Organization of the Book... xi Required Software... xii Accessing the Supplementary Content... xii Chapter 1 Introducing Partial Least Squares...
More informationPPTS OPERATOR ADVISORY: FACILITIES PIPING AND EQUIPMENT: FOCUS ON ITEMS INVOLVED AND CAUSES OF INCIDENTS
The petroleum pipeline industry has undertaken a voluntary environmental performance tracking initiative, recording detailed information about spills and releases, their causes and consequences. The pipeline
More informationHoughton Mifflin MATHEMATICS. Level 1 correlated to Chicago Academic Standards and Framework Grade 1
State Goal 6: Demonstrate and apply a knowledge and sense of numbers, including basic arithmetic operations, number patterns, ratios and proportions. CAS A. Relate counting, grouping, and place-value concepts
More informationSouthern California Edison s Preferred Resources Pilot (PRP) Solar Siting Survey. Summary Document
Southern California Edison s Preferred Resources Pilot (PRP) Solar Siting Survey Summary Document Introduction The Southern California Edison (SCE) Preferred Resources Pilot (PRP) Solar Siting Survey,
More informationExcessive speed as a contributory factor to personal injury road accidents
Excessive speed as a contributory factor to personal injury road accidents Jonathan Mosedale and Andrew Purdy, Transport Statistics: Road Safety, Department for Transport Summary This report analyses contributory
More informationTRUTH AND LIES: CONSUMER PERCEPTION VS. DATA
TRUTH AND LIES: CONSUMER PERCEPTION VS. DATA Rosario Murguia, Consumer and Product Research Manager, Procter & Gamble Diana Ballard, Senior Consulting Statistician, Predictum Inc. Michael E. Haslam, PhD,
More informationSimulating Trucks in CORSIM
Simulating Trucks in CORSIM Minnesota Department of Transportation September 13, 2004 Simulating Trucks in CORSIM. Table of Contents 1.0 Overview... 3 2.0 Acquiring Truck Count Information... 5 3.0 Data
More informationWEBFLEET Contents. Release notes October 2014
WEBFLEET 2.19 Release notes October 2014 Contents Tachograph based remaining driving time 2 Google Street View 7 Activity time bar 9 Copying users 11 Navigation map information in reports 12 TomTom WEBFLEET
More informationInvestigation of Relationship between Fuel Economy and Owner Satisfaction
Investigation of Relationship between Fuel Economy and Owner Satisfaction June 2016 Malcolm Hazel, Consultant Michael S. Saccucci, Keith Newsom-Stewart, Martin Romm, Consumer Reports Introduction This
More informationSurvey Report Informatica PowerCenter Express. Right-Sized Data Integration for the Smaller Project
Survey Report Informatica PowerCenter Express Right-Sized Data Integration for the Smaller Project 1 Introduction The business department, smaller organization, and independent developer have been severely
More informationSeries and Parallel Circuits Virtual Lab
Series and Parallel Circuits Virtual Lab Learning Goals: Students will be able to Discuss basic electricity relationships Discuss basic electricity relationships in series and parallel circuits Build series,
More informationAppendix B STATISTICAL TABLES OVERVIEW
Appendix B STATISTICAL TABLES OVERVIEW Table B.1: Proportions of the Area Under the Normal Curve Table B.2: 1200 Two-Digit Random Numbers Table B.3: Critical Values for Student s t-test Table B.4: Power
More informationWhat do autonomous vehicles mean to traffic congestion and crash? Network traffic flow modeling and simulation for autonomous vehicles
What do autonomous vehicles mean to traffic congestion and crash? Network traffic flow modeling and simulation for autonomous vehicles FINAL RESEARCH REPORT Sean Qian (PI), Shuguan Yang (RA) Contract No.
More informationIMIEV3 Service and repair non-live electric and hybrid vehicle systems
Service and repair non-live electric and hybrid vehicle systems Overview This unit covers the competence and knowledge technicians need to carry out servicing and general repairs on non-live high energy
More informationThe 1997 U.S. Residential Energy Consumption Survey s Editing Experience Using BLAISE III
The 997 U.S. Residential Energy Consumption Survey s Editing Experience Using BLAISE III Joelle Davis and Nancy L. Leach, Energy Information Administration (USA) Introduction In 997, the Residential Energy
More informationSOLUTION BRIEF MACHINE DATA ANALYTICS FOR EV CHARGING STATIONS. SOLUTION BRIEF Machine Data Analytics for the EV Charging Stations Industry
SOLUTION BRIEF MACHINE DATA ANALYTICS FOR EV CHARGING STATIONS CONTENTS INTRODUCTION 1 THE GLASSBEAM ADVANTAGE 2 USING INSIGHTS TO IMPROVE EFFICIENCIES IN THE EV INDUSTRY 2 SUMMARY 5 Many of the challenges
More informationCC COURSE 1 ETOOLS - T
CC COURSE 1 ETOOLS - T Table of Contents General etools... 5 Algebra Tiles (CPM)... 6 Pattern Tile & Dot Tool (CPM)... 9 Area and Perimeter (CPM)...11 Base Ten Blocks (CPM)...14 +/- Tiles & Number Lines
More informationOvercurrent protection
Overcurrent protection This worksheet and all related files are licensed under the Creative Commons Attribution License, version 1.0. To view a copy of this license, visit http://creativecommons.org/licenses/by/1.0/,
More informationWho has trouble reporting prior day events?
Vol. 10, Issue 1, 2017 Who has trouble reporting prior day events? Tim Triplett 1, Rob Santos 2, Brian Tefft 3 Survey Practice 10.29115/SP-2017-0003 Jan 01, 2017 Tags: missing data, recall data, measurement
More informationStakeholder Meeting: FMVSS Considerations for Automated Driving Systems
Stakeholder Meeting: FMVSS Considerations for Automated Driving Systems 200-Series Breakout Sessions 1 200-Series Breakout Session Focus Panel Themes 201 202a 203 204 205 206 207 208 210 214 216a 219 222
More informationScholastic s Early Childhood Program correlated to the Kentucky Primary English/Language Arts Standards
Primary English/Language Arts Reading (1.2) Arts and Humanities (2.24, 2.25) Students develop abilities to apply appropriate reading strategies to make sense of a variety of print and nonprint texts (literary,
More informationCAT RENTAL POWER GLOBAL SOLUTIONS
CAT RENTAL POWER GLOBAL SOLUTIONS Rental power you can count on. Scheduled power shutdowns Remote locations or sites New or expanded facilities Seasonal peak load needs Unscheduled downtime on equipment
More informationPSYC 200 Statistical Methods in Psychology
1 PSYC 200 Statistical Methods in Psychology Summer Session II Meets 07/13/04-08/19/04 Tu - Th 5:00pm-8:20pm (BPS 1124) Instructor: Walky Rivadeneira TA: Susan Campbell The course will Improve your ability
More informationJune Safety Measurement System Changes
June 2012 Safety Measurement System Changes The Federal Motor Carrier Safety Administration s (FMCSA) Safety Measurement System (SMS) quantifies the on-road safety performance and compliance history of
More informationElectricity Benchmark Report,
Electricity Benchmark Report, 2005-2013 Sustainability House 4 November 2013 Overview This project aims to track and summarize the use of electricity on the University of Arkansas campus beginning with
More informationHOW MUCH DRIVING DATA DO WE NEED TO ASSESS DRIVER BEHAVIOR?
0 0 0 0 HOW MUCH DRIVING DATA DO WE NEED TO ASSESS DRIVER BEHAVIOR? Extended Abstract Anna-Maria Stavrakaki* Civil & Transportation Engineer Iroon Polytechniou Str, Zografou Campus, Athens Greece Tel:
More informationIntegrating remote sensing and ground monitoring data to improve estimation of PM 2.5 concentrations for chronic health studies
Integrating remote sensing and ground monitoring data to improve estimation of PM 2.5 concentrations for chronic health studies Chris Paciorek and Yang Liu Departments of Biostatistics and Environmental
More informationASAM ATX. Automotive Test Exchange Format. XML Schema Reference Guide. Base Standard. Part 2 of 2. Version Date:
ASAM ATX Automotive Test Exchange Format Part 2 of 2 Version 1.0.0 Date: 2012-03-16 Base Standard by ASAM e.v., 2012 Disclaimer This document is the copyrighted property of ASAM e.v. Any use is limited
More informationSupervised Learning to Predict Human Driver Merging Behavior
Supervised Learning to Predict Human Driver Merging Behavior Derek Phillips, Alexander Lin {djp42, alin719}@stanford.edu June 7, 2016 Abstract This paper uses the supervised learning techniques of linear
More informationSupport for the revision of the CO 2 Regulation for light duty vehicles
Support for the revision of the CO 2 Regulation for light duty vehicles and #3 for - No, Maarten Verbeek, Jordy Spreen ICCT-workshop, Brussels, April 27, 2012 Objectives of projects Assist European Commission
More informationKansas College and Career Ready Standards for English Language Arts Grade 4
A Correlation of Scott Foresman Reading Street Common Core 2013 To the Kansas College and Career Ready Standards for English Language Arts Grade 4 INTRODUCTION This document demonstrates how meets the.
More informationLogical Modeling for Engineering. Conrad Bock U.S. National Institute of Standards and Technology November 28, 2011
Logical Modeling for Engineering Conrad Bock U.S. National Institute of Standards and Technology November 28, 2011 1 Overview Quantative and logical Modeling Categories As membership conditions Terminology
More informationPARTIAL LEAST SQUARES: WHEN ORDINARY LEAST SQUARES REGRESSION JUST WON T WORK
PARTIAL LEAST SQUARES: WHEN ORDINARY LEAST SQUARES REGRESSION JUST WON T WORK Peter Bartell JMP Systems Engineer peter.bartell@jmp.com WHEN OLS JUST WON T WORK? OLS (Ordinary Least Squares) in JMP/JMP
More informationGLOBAL CAT RENTAL POWER SOLUTIONS
GLOBAL CAT RENTAL POWER SOLUTIONS Rental power you can count on. Scheduled power shutdowns Remote locations or sites New or expanded facilities Seasonal peak load needs Unscheduled downtime on equipment
More informationCUSTOMER - FREQUENTLY ASKED QUESTIONS
CUSTOMER - FREQUENTLY ASKED QUESTIONS Version 1 EROAD ELD Do you allow yard moves and personal conveyance and how does this work? Yes, the EROAD ELD allows yard moves (ON YM) and personal conveyance (OFF
More informationApplied Data Science, Big Data and The PI System
Applied Data Science, Big Data and The PI System Teaching the Next Generation of Engineers the Skills of Today Pratt Rogers, PhD University of Utah 10/5/2016 Presentation Outline Introduction Digital and
More informationDeveloping PMs for Hydraulic System
Developing PMs for Hydraulic System Focus on failure prevention rather than troubleshooting. Here are some best practices you can use to upgrade your preventive maintenance procedures for hydraulic systems.
More information2006 Porsche Cayenne SUSPENSION Level Control - Diagnostics - 9pa_Cayenne. Level Control - Diagnostics - 9pa_Cayenne
LEVEL CONTROL INTRODUCTION 2003-08 SUSPENSION Level Control - Diagnostics - 9pa_Cayenne NOTE: NOTE: The basic equipment of the Cayenne includes the level control module. The PASM function (Porsche Active
More informationDon t Freeze the Engine Answer Key
Don t Freeze the Engine Answer Key Antifreeze is used in a car s cooling system to protect the engine from freezing at various temperatures. In this activity, you will use an antifreeze chart to determine
More informationa road is neither cheap nor fast.
TECHNOLOGY Speaker phone By David Grimmer Contributing Author New app tells you degree of road roughness Getting roughness information for a road is neither cheap nor fast. Many cities and counties don
More informationNO. D - Language YES. E - Literature Total 6 28
Table. Categorical Concurrence Between Standards and Assessment as Rated by Six Reviewers Florida Grade Language Arts Number of Assessment Items - 45 Standards Level by Objective Hits Cat. Goals Objs #
More informationAnnouncements. CS 188: Artificial Intelligence Fall So Far: Foundational Methods. Now: Advanced Applications.
CS 188: Artificial Intelligence Fall 2010 Advanced Applications: Robotics / Vision / Language Announcements Project 5: Classification up now! Due date now after contest Also: drop-the-lowest Contest: In
More informationCS 188: Artificial Intelligence Fall Announcements
CS 188: Artificial Intelligence Fall 2010 Advanced Applications: Robotics / Vision / Language Dan Klein UC Berkeley Many slides from Pieter Abbeel, John DeNero 1 Announcements Project 5: Classification
More informationANNEX F TESTING STANDARDS FOR PORTABLE SOLAR LAMPS
ANNEX F TESTING STANDARDS FOR PORTABLE SOLAR LAMPS ITB/2017/869 1 Off- grid solar photovoltaic lighting kits requirements 1. Scope This standard applies to off-grid lighting appliances or kits that can
More informationCOMP 776: Computer Vision
COMP 776: Computer Vision Basic Info Instructor: Svetlana Lazebnik (lazebnik@cs.unc.edu) Office hours: By appointment, SN 219 Textbook: Forsyth & Ponce, Computer Vision: A Modern Approach Class webpage:
More informationYour web browser (Safari 7) is out of date. For more security, comfort and. the best experience on this site: Update your browser Ignore
Your web browser (Safari 7) is out of date. For more security, comfort and Activitydevelop the best experience on this site: Update your browser Ignore Circuits with Friends What is a circuit, and what
More informationCS 188: Artificial Intelligence Fall Announcements
CS 188: Artificial Intelligence Fall 2009 Advanced Applications: Robotics / Vision / Language Dan Klein UC Berkeley Many slides from Pieter Abbeel, John DeNero 1 Announcements Contest: amazing stuff 59
More informationAnnouncements. CS 188: Artificial Intelligence Fall Motivating Example. Today. Autonomous Helicopter Flight. Autonomous Helicopter Setup
CS 188: Artificial Intelligence Fall 2009 Advanced Applications: Robotics / Vision / Language Announcements Contest: amazing stuff 59 teams! Final qualifying tournament almost done running! Congrats to
More informationCommon pitfalls in (academic) writing Anya Siddiqi Writing Clinic Language Centre
Common pitfalls in (academic) writing Anya Siddiqi Writing Clinic Language Centre Many are the pitfalls that await inexperienced and weary writers Organisation Language fluency Preplanning Flow/ cohesion
More informationWeb Information Retrieval Dipl.-Inf. Christoph Carl Kling
Institute for Web Science & Technologies University of Koblenz-Landau, Germany Web Information Retrieval Dipl.-Inf. Christoph Carl Kling Exercises WebIR ask questions! WebIR@c-kling.de 2 of 49 Clustering
More information4 Electric Circuits. TAKE A LOOK 2. Identify Below each switch, label the circuit as a closed circuit or an open circuit.
CHAPTER 1 4 Electric Circuits SECTION Introduction to Electricity BEFORE YOU READ After you read this section, you should be able to answer these questions: What are the three main parts of a circuit?
More informationOrientation and Conferencing Plan Stage 1
Orientation and Conferencing Plan Stage 1 Orientation Ensure that you have read about using the plan in the Program Guide. Book summary Read the following summary to the student. Everyone plays with the
More informationExperimental Procedure
1 of 14 9/11/2018, 3:22 PM https://www.sciencebuddies.org/science-fair-projects/project-ideas/robotics_p026/robotics/build-a-solar-powered-bristlebot (http://www.sciencebuddies.org/science-fairprojects/project-ideas/robotics_p026/robotics/build-a-solar-powered-bristlebot)
More informationGeorgia Territorial Act
A Basic Guide to the Georgia Territorial Act Atlanta Austin New York Tallahassee Washington Prepared by: James A. Orr Sutherland Asbill & Brennan LLP 999 Peachtree Street, N.E. Atlanta, GA 30309-3996 404.853.8000
More informationRESULTS READER SURVEY TRENDS IN EMPLOYMENT MACHINE TOOL INVESTMENT OUTSOURCING AND OTHER GEAR INDUSTRY BUSINESS PRACTICES
READER SURVEY RESULTS TRENDS IN EMPLOYMENT MACHINE TOOL INVESTMENT OUTSOURCING AND OTHER GEAR INDUSTRY BUSINESS PRACTICES 8 of Gear Industry Respondents are Optimistic About their Ability to Compete over
More informationDiscovery of Design Methodologies. Integration. Multi-disciplinary Design Problems
Discovery of Design Methodologies for the Integration of Multi-disciplinary Design Problems Cirrus Shakeri Worcester Polytechnic Institute November 4, 1998 Worcester Polytechnic Institute Contents The
More informationDominik Leuzinger Fronius International GmbH Froniusplatz Wels I-SPOT CALCULATOR & VIEWER
Dominik Leuzinger Fronius International GmbH Froniusplatz 1 4600 Wels I-SPOT CALCULATOR & VIEWER WHAT DOES I-SPoT STAND FOR? Intelligent Saving Potential Tool I-SPOT PLATFORM https://www.fronius.com/i-spot
More information2010 Motorcycle Risk Study Update
2010 Motorcycle Risk Study Update Introduction This report provides an update to the Motorcycle Risk Study from AI.16 of the 2005 Rate Application. The original study was in response to Public Utilities
More informationFrom Developing Credit Risk Models Using SAS Enterprise Miner and SAS/STAT. Full book available for purchase here.
From Developing Credit Risk Models Using SAS Enterprise Miner and SAS/STAT. Full book available for purchase here. About this Book... ix About the Author... xiii Acknowledgments...xv Chapter 1 Introduction...
More informationHow to Store a Billion Beans [Language Arts]
How to Store a Billion Beans [Language Arts] Objectives: 1. Students will develop an understanding of how a grain elevator operation works. 2. Students will be able to define terms related to grain storage
More informationTakao Matsui Patent Attorney, Okabe International Patent Office, (Tokyo Japan)
Takao Matsui Patent Attorney, Okabe International Patent Office, (Tokyo Japan) The documents of a patent application An invention is specified in a Claim. A Claim is the section to define the
More informationIndian Automotive and Industrial Lubricants Market: Trends & Opportunities ( ) June 2014
Indian Automotive and Industrial Lubricants Market: Trends & Opportunities (2014-2019) June 2014 Scope of the Report The report titled Indian Automotive and Industrial Lubricants Market: Trends & Opportunities
More informationECT Display Driver Installation for AP2 Module
ECT Display Driver Installation for AP2 Module Overview The ECT Display Driver is a small module with a removable wire harness that mounts behind the driver's foot well cover. All wiring connections are
More informationStopping water truck related uncontrolled movements on mine haul roads
Stopping water truck related uncontrolled movements on mine haul roads Presenter: David Tulloch Author: Eric Tomicek and David Tulloch Organisation: Australian Diversified Engineering and RoadSafety Training
More informationIndex. Calculated field creation, 176 dialog box, functions (see Functions) operators, 177 addition, 178 comparison operators, 178
Index A Adobe Reader and PDF format, 211 Aggregation format options, 110 intricate view, 109 measures, 110 median, 109 nongeographic measures, 109 Area chart continuous, 67, 76 77 discrete, 67, 78 Axis
More informationANZSASI 2000 CHRISTCHURCH ENGINEERING ANALYSIS. Vlas Otevrel
ENGINEERING ANALYSIS Vlas Otevrel 1 Garrett TPE 331 engine turbine failure The engine was fitted to a Metro II aircraft engaged in a freight run. Just after the top of descent, some 20 nm from destination,
More informationCAUTION: CAREFULLY READ INSTRUCTIONS BEFORE PROCEEDING
Daytona Sensors LLC Engine Controls and Instrumentation Systems Installation Instructions for Wide-Band Exhaust Gas Oxygen Sensor Interface CAUTION: CAREFULLY READ INSTRUCTIONS BEFORE PROCEEDING OVERVIEW
More informationAtmospheric Chemistry and Physics. Interactive Comment. K. Kourtidis et al.
Atmos. Chem. Phys. Discuss., www.atmos-chem-phys-discuss.net/15/c4860/2015/ Author(s) 2015. This work is distributed under the Creative Commons Attribute 3.0 License. Atmospheric Chemistry and Physics
More information2018 Linking Study: Predicting Performance on the Performance Evaluation for Alaska s Schools (PEAKS) based on MAP Growth Scores
2018 Linking Study: Predicting Performance on the Performance Evaluation for Alaska s Schools (PEAKS) based on MAP Growth Scores June 2018 NWEA Psychometric Solutions 2018 NWEA. MAP Growth is a registered
More informationDTN Biodiesel Documentation
DTN Biodiesel Documentation Table of Contents Biodiesel edition Download Instructions...1 Launching ProphetX and the BioDiesel Workbook...3 The BioDiesel Workbook...5 CBOT and NYMEX...5 Soybean Cash Prices
More informationINCREASING ENERGY EFFICIENCY BY MODEL BASED DESIGN
INCREASING ENERGY EFFICIENCY BY MODEL BASED DESIGN GREGORY PINTE THE MATHWORKS CONFERENCE 2015 EINDHOVEN 23/06/2015 FLANDERS MAKE Strategic Research Center for the manufacturing industry Integrating the
More informationVHDL (and verilog) allow complex hardware to be described in either single-segment style to two-segment style
FFs and Registers In this lecture, we show how the process block is used to create FFs and registers Flip-flops (FFs) and registers are both derived using our standard data types, std_logic, std_logic_vector,
More informationAppendix 9: New Features in v3.5 B
Appendix 9: New Features in v3.5 B Port Flow Analyzer has had many updates since this user manual was written for the original v3.0 for Windows. These include 3.0 A through v3.0 E, v3.5 and now v3.5 B.
More informationSubject: GM Technical Assistance Information Form # D - (12/14/2006)
Document ID# 1878635 2004 Cadillac CTS Subject: GM Technical Assistance Information Form #01-00-89-011D - (12/14/2006) Models: Attention: 2007 and Prior Passenger Cars and Trucks (Including Saturn) 2007
More informationQ1. The table shows how much carbon dioxide is produced when you transfer the same amount of energy by burning coal, gas and oil.
Q1. The table shows how much carbon dioxide is produced when you transfer the same amount of energy by burning coal, gas and oil. (a) (b) Use the information from the table to complete the bar-chart. The
More informationAutomotive Curriculum
Automotive Curriculum Degrees: Credential(s) AAS: Automotive Technology Tracks: Automotive Technician Track 69-72 Automotive Parts/Service Writer Track 61-64 Diploma: Automotive Technician 61-64 Automotive
More informationBusy Ant Maths and the Scottish Curriculum for Excellence Foundation Level - Primary 1
Busy Ant Maths and the Scottish Curriculum for Excellence Foundation Level - Primary 1 Number, money and measure Estimation and rounding Number and number processes Fractions, decimal fractions and percentages
More informationNews English.com Ready-to-use ESL / EFL Lessons
www.breaking News English.com Ready-to-use ESL / EFL Lessons 1,000 IDEAS & ACTIVITIES FOR LANGUAGE TEACHERS The Breaking News English.com Resource Book http://www.breakingnewsenglish.com/book.html Japanese
More informationThe major roadways in the study area are State Route 166 and State Route 33, which are shown on Figure 1-1 and described below:
3.5 TRAFFIC AND CIRCULATION 3.5.1 Existing Conditions 3.5.1.1 Street Network DRAFT ENVIRONMENTAL IMPACT REPORT The major roadways in the study area are State Route 166 and State Route 33, which are shown
More informationNISSAN TRUCKS ELECTRONIC CRUISE CONTROL KIT AUTOMATIC & MANUAL TRANSMISSIONS PART NUMBER:
General Applicability This cruise control was tested and verified on: 2008-2011 Nissan Frontier 2008-2011 Nissan Titan This cruise control may not function correctly on unverified vehicles. See www.rostra.com
More informationStatistics and Quantitative Analysis U4320. Segment 8 Prof. Sharyn O Halloran
Statistics and Quantitative Analysis U4320 Segment 8 Prof. Sharyn O Halloran I. Introduction A. Overview 1. Ways to describe, summarize and display data. 2.Summary statements: Mean Standard deviation Variance
More informationTHE TRACTOR TRAILER BOOK: PRACTICAL ADVICE FOR DRIVING TRACTOR TRAILERS 2ND EDITION BY JIMMY COX
Read Online and Download Ebook THE TRACTOR TRAILER BOOK: PRACTICAL ADVICE FOR DRIVING TRACTOR TRAILERS 2ND EDITION BY JIMMY COX DOWNLOAD EBOOK : THE TRACTOR TRAILER BOOK: PRACTICAL ADVICE FOR Click link
More informationTechnical Information
To Technical Information No. : 117-2018 : All BKI Customers 9 February 2018 Subject : Summary Report on IMO Meeting of Sub-Committee on Pollution Prevention and Response 5th Session (PPR 5) Summary This
More informationCorrelation to the Common Core State Standards
Correlation to the Common Core State Standards Go Math! 2011 Grade 3 Common Core is a trademark of the National Governors Association Center for Best Practices and the Council of Chief State School Officers.
More informationCooperative Autonomous Driving and Interaction with Vulnerable Road Users
9th Workshop on PPNIV Keynote Cooperative Autonomous Driving and Interaction with Vulnerable Road Users Miguel Ángel Sotelo miguel.sotelo@uah.es Full Professor University of Alcalá (UAH) SPAIN 9 th Workshop
More informationHydro Plant Risk Assessment Guide
September 2006 Hydro Plant Risk Assessment Guide Appendix E8: Battery Condition Assessment E8.1 GENERAL Plant or station batteries are key components in hydroelectric powerplants and are appropriate for
More informationWe will continuously update the results
Explanation of your results (15-11-2005) We will continuously update the results Step 1 You can find your results via your personal code (IQ Test No). Step 2 Your results are split up into different sub-categories.
More informationDO Driving Simplicity
DO Driving Simplicity LiNX [lingks] noun, linx for 1. a relationship or CONNECTION between people, or organisations that enables communication. a key connection from clients to their world, providers to
More informationCollect similar information about disengagements and crashes.
Brian G. Soublet Chief Counsel California Department of Motor Vehicles 2415 1st Ave Sacramento, CA 95818-2606 Dear Mr. Soublet: The California Department of Motor Vehicles (DMV) has requested comments
More informationIncremental Joint Extraction of Entity Mentions and Relations
Incremental Joint Extraction of Entity Mentions and Relations Qi Li and Heng Ji {liq7,jih}@rpi.edu Rensselaer Polytechnic Institute End to End Relation Extraction Baltimore is the largest city in the U.S.
More informationHonda Civic
Installation instructions for part 99-7816 KIT FEATURES ISO DIN radio provision with pocket ISO DDIN radio provision Painted to match factory dash: 99-7816G = Gunmetal, 99-7816T= Taupe Honda Civic 2006-2011
More informationGains in Written Communication Among Learning Habits Students: A Report on an Initial Assessment Exercise
Gains in Written Communication Among Learning Habits Students: A Report on an Initial Assessment Exercise The following pages provide a brief overview of an assessment exercise focusing on a small set
More informationADVANCED LIFECYCLE SOLUTIONS
Supporting You With ADVANCED LIFECYCLE SOLUTIONS JLG PARTS, SERVICE & SUPPORT 1 You expect premium equipment from JLG, so why expect anything less from our service and support? Our team of knowledgeable
More informationObjectives. Materials TI-73 CBL 2
. Objectives To understand the relationship between dry cell size and voltage Activity 4 Materials TI-73 Unit-to-unit cable Voltage from Dry Cells CBL 2 Voltage sensor New AAA, AA, C, and D dry cells Battery
More informationLucintel. Publisher Sample
Lucintel http://www.marketresearch.com/lucintel-v2747/ Publisher Sample Phone: 800.298.5699 (US) or +1.240.747.3093 or +1.240.747.3093 (Int'l) Hours: Monday - Thursday: 5:30am - 6:30pm EST Fridays: 5:30am
More informationHigher National Unit Specification. General information for centres. Electrical Motors and Motor Starting. Unit code: DV9M 34
Higher National Unit Specification General information for centres Unit title: Electrical Motors and Motor Starting Unit code: DV9M 34 Unit purpose: This Unit has been developed to provide candidates with
More informationPowercell Technologies - Strategic Marketing Direction?
Powercell Technologies - Strategic Marketing Direction? Powercell Technologies is a B2B distributor and value-added retailer of rechargeable and disposable batteries used in institutions, specialty industrial
More informationPREVOST AIR SYSTEMS WHAT THEY DO AND HOW THEY DO IT
PREVOST AIR SYSTEMS WHAT THEY DO AND HOW THEY DO IT Air. In our buses we use air for many purposes. We warm ourselves and cool ourselves with it. We supply it to our engines so they will run. Air is what
More informationCourse Outcome Summary
Course Information: Description: Instruction Level: Grades 10-12 Total Credits: Course Introduction to Automotive Technology This is the first of two courses for those students interested in working in
More information