Making Travel Accessible

Transcription

1 Making Travel Accessible SiVacations 2017 (ADD YOUR LOGO HERE) In conjunction with

2 Introduction Special needs/accessible travel is the fastest growing segment of the travel industry. We work hard to ensure your vacation is enjoyable and meets your needs and expectations for all your special needs/accessible requests. Today s seminar will cover some of the following: Cruising as a Accessible Vacation Is Mobility Equipment Right for Me? Our preferred accessible equipment supplier: Special Needs Group Equipment Information

3 I am certified with Special Needs Group! I am proud to be an SNG Certified Accessible Travel Advocate!

4 People with Disabilities and Slow Walkers are Traveling! Travelers with disabilities represent a growing segment of the traveling population. Cruise Ships are Getting Larger Royal Caribbean s Allure of the Seas: 1,188 ft Norwegian Cruise Line s Epic: 1,080 ft Holland America Line s Nieuw Amsterdam: 936 ft Did you know? 12% of people with disabilities in the U.S. have taken a cruise in last 5 years (Open Doors Organization study) Compare to 10% of the total U.S. population in the last 3 years (Cruise Line International Association report) HOW ARE THEY ABLE TO DO IT? People with Disabilities and Slow Walkers are Traveling!

5 Cruising is One of the Most Accessible Vacations! What makes cruising accessible? Accessible Staterooms Pool and Stateroom Lifts Automatic Doors, Ramps Assistive Listening Devices Portable Room Kits Braille, Tactile, Large Print Cruising Is One of the Most Accessible Vacations

6 Is Mobility Equipment Right for You? The following questions provide guidance for uncovering any special needs you or someone you re traveling with may have. Ordering special needs equipment can mean a higher quality of enjoyment on your vacation. General Shipboard/Mobility Questions Do you or anyone in your party have mobility issues or problems walking long distances? Will you or anyone in your party find it difficult to navigate a large cruise ship? Have you or anyone in your group cruised before? If so, were there any difficulties getting around onboard? Are there any physical activities you or any member of your group find difficult (e.g., negotiating stairs, standing from a seated position, etc.)? Is Mobility Equipment Right for You? Excursion-Related Questions Are you planning to book any excursions as part of your vacation? What kind of excursions are considering /are part of your trip? Will you or anyone in your group have trouble keeping pace on the excursions?

7 About Special Needs Group Delivering an Accessible World Our preferred special needs equipment provider is Special Needs Group/Special Needs at Sea. They are dedicated to fulfilling the mobility, oxygen, and hearing requirements for the traveling public. We are proud to work with Special Needs Group/Special Needs at Sea for your mobility and oxygen needs. Headquartered in Ft. Lauderdale the hub of the cruise industry!; Serviced over 99 cities and ports in over 20 countries; Exclusive with Norwegian Cruise Lines and a preferred supplier of all major cruise lines; Emergency assistance 24 hrs/day, 7 days/week; Cabin to cabin service! Your equipment is delivered to your stateroom on the first day of your cruise and picked up on the last day of the cruise. Kiosk pick up and drop off in Ft. Lauderdale and Seattle for Holland America Line SNG services hotels, convention centers, and theme parks About Special Needs Group Delivering an Accessible World

8 How does it work? Renting accessible equipment is as easy as 1,2,3! Step 1 - Pre-reserve your equipment! Once your cruise or vacation is booked, you can call us directly or visit our website to place your order. You will receive a confirmation via for your order. Step 2 Open your stateroom door! SNG offers cabin to cabin service. SNG will leave your equipment in your stateroom on the first day of your cruise. Special Needs Group Offerings Step 3 Leave your equipment in your stateroom! SNG will pick up your equipment from your stateroom at the end of the cruise When cruising with Holland America Line in Fort Lauderdale & Seattle, you can pick up your equipment from a Kiosk in the cruise ship terminal.

9 Ordering Equipment: Additional Information RESERVATION OF EQUIPTMENT IS NOT GUARANTEED UNTIL CREDIT CARD PAYMENT IS CONFIRMED Mobility Oxygen User s correct height and weight; Wheelchairs are fully collapsible and fit into any stateroom Scooters for passengers weighing less than 350 lbs. will fit in most standard cruise ship cabins scooters for people larger than 350 lbs will only fit in accessible cabins; Powerchairs are only rented to user s who use a powerchair on a daily basis Scooters and powerchairs require nightly charging; All oxygen orders require a prescription from a doctor; Availability of cylinders and liquid oxygen are more limited in ports outside of the U.S.; Liquid oxygen is not allowed on all cruise ships; Each airline has its own approved list of personal oxygen concentrators. Ordering Equipment: Additional Information

10 How to Place an Order Please call or visit our website: or call us at (855) 7000-SiV We will need: Contact Information: Full name, address, telephone, ; Equipment Desired: Type of equipment desired How to Place an Order Mobility items height and weight of user Oxygen items Type of equipment used at home, liter flow per minute (LPM), how many hours per day do you use oxygen, do you need oxygen for the flight? Prescription or Certificate of Medical Necessity is required Payment Information: Credit card number taken at time of booking, security number on back of card, billing name, billing address;

11 Special Services Special Needs Group/Special Needs at Sea also offers many special services: Hearing-impaired equipment Special Needs Group Offerings Visual-impaired equipment Animal relief materials for service animals Braille printing And more! Just ask us!

12 Ports and Cities SNG Serve Here is a sample of the main cities Special Needs Group serves on a regular basis. Hotel stays*, and cruise ship one-way rentals can be accommodated. Anchorage Baltimore Bayonne, NJ Boston Brooklyn Charleston Ft. Lauderdale (Pt. Everglades) Galveston Honolulu Houston Jacksonville Long Beach Los Angeles Miami New York City Mobile North America Europe South America Montreal Newport, RI New Orleans Norfolk Port Canaveral Quebec San Diego San Francisco San Pedro, CA Seattle Seward Tampa Vancouver Washington, D.C. Whittier, AK Amsterdam Athens (Piraeus) Barcelona Copenhagen Dover Harwich Istanbul Lisbon London Rome (Civitavecchia) Southampton Stockholm Venice Buenos Aires Rio de Janeiro Santiago Santos Ushuaia Valparaiso Asia/Pacific Auckland Beijing Hong Kong Melbourne Shanghai Sydney Ports and Cities *Not available at all ports; we will confirm with Special Needs Group prior to booking

13 Mobility Equipment: Scooters Standard Scooter Heavy Duty Scooter Weight Capacity: 250 lbs. Weight Capacity: 350 lbs. Bariatric Scooter Weight Capacity: 500 lbs. Our Mobility Equipment: Scooters Length: 42 Width: 22 Height: 33 Scooter Weight: 94 lbs. Length: 38 Width: 22 Height: 36 Scooter Weight: 110 lbs. Length: 51 Width: 27 Height: 38 Scooter Weight: 220 lbs. Accessible stateroom NOT required Accessible stateroom IS REQUIRED

14 Mobility Equipment: Powerchairs Standard Powerchair Heavy Duty Powerchair Weight Capacity: 250 lbs. Weight Capacity: 350 lbs. Bariatric Powerchair Weight Capacity: 500 lbs. Our Mobility Equipment: Powerchairs Length: 28.7 Width: 21.5 Height: 30.5 Chair Weight: 93 lbs. Length: 30 Width: 23 Height: 44 Chair Weight: 191 lbs. Length: 47 Width: 29 Height: 50 Chair Weight: 301 lbs. Accessible stateroom IS REQUIRED

15 Mobility Equipment: Wheelchairs Transport Chair Weight Capacity: lbs. Width: Folded Width: 8.5 Chair Weight: lbs *User can not propel themselves* Standard Wheelchair Weight Capacity: 250 lbs. Width: 18 Folded Width: 12.5 Chair Weight: 37+ lbs. Heavy Duty Wheelchair Weight Capacity: 350 lbs. Width: Folded Width: 13.5 Chair Weight: 41+ lbs. Bariatric Wheelchair Weight Capacity: lbs. Width: Folded Width: 14.5 Chair Weight: 49+ lbs. Our Mobility Equipment: Wheelchairs Elevated foot rests are available for an additional cost

16 Specialty Equipment Hospital Beds (please check with the cruise line) Patient Lifts Baby Cribs Lift Chairs Our Specialty Equipment Walkers/ Rollators Beach/Pool Wheelchairs Commode Chairs (with/without wheels) Shower Chairs

17 Oxygen Equipment Our Oxygen Equipment Oxygen Cylinders Oxygen Concentrators Liquid Oxygen Helios Liquid Portable Personal Oxygen Concentrators Specialty Products (CPAP)

18 Questions Questions Questions? Visit us at or call us at (855) or us at