How to contact us - housing offices

Transcription

1 How to contact us

2 How to contact us - housing offices Dunston Activity Centre - Ellison Road, Dunston, Gateshead, NE11 9SS. Tel: Fax: dunstonoffice@gatesheadhousing.co.uk Felling High Street Hub - 58 High Street, Felling, Gateshead, NE10 9LT. Tel: Fax: fellingoffice@gatesheadhousing.co.uk Gateshead Civic Centre - Regent Street, Gateshead, NE8 1JN. Tel: Fax: centraloffice@gatesheadhousing.co.uk Gateshead Birtley - 16 Durham Road, Birtley, DH3 1LE. Tel: Fax: birtleyoffice@gatesheadhousing.co.uk Gateshead Blaydon - 5 Wesley Court, Blaydon, Gateshead, NE21 5BT. Tel: Fax: blaydonoffice@gatesheadhousing.co.uk Gateshead Leam Lane Cotemede, Leam Lane, Gateshead, NE10 8QH. Tel: Fax: leamlaneoffice@gatesheadhousing.co.uk Wrekenton Hub - High Street, Wrekenton, Gateshead, NE9 7JR. Tel: Fax: wrekentonoffice@gatesheadhousing.co.uk All housing offices can be contacted by texting ENQ and your message to

3 Opening hours Dunston Activity Centre, Gateshead Birtley and Gateshead Blaydon Monday - 9am to 5pm Thursday - 9am to 5pm Tuesday - 9am to 5pm Friday - 9am to 4.30pm Wednesday - 9am to 3.45pm Felling High Street Hub Monday - 9am to 12 noon Thursday - 9am to 12 noon Tuesday - 9am to 12 noon Friday - 9am to 12 noon Wednesday - 9am to 12 noon To contact this office outside these hours call Central housing office and Headquarters - Gateshead Civic Centre Monday am to 5pm Thursday am to 5pm Tuesday am to 5pm Friday am to 4.30pm Wednesday am to 5pm Gateshead Leam Lane Monday am to 5pm Thursday am to 5pm Tuesday am to 5pm Friday am to 4.30pm Wednesday am to 3.45pm Wrekenton Hub Monday - 9am to 5pm Tuesday - 9am to 5pm Wednesday - 9am to 4pm Thursday - 9am to 5pm Friday - 9am to 4.30pm Please note: Cash counters at Birtley, Blaydon, Dunston and Leam Lane open at 9am and close 30 minutes before the times stated. Cash counters at Gateshead Civic Centre open at 8.45am and close 30 minutes before the times stated. Felling and Wrekenton are not payment offices. 3

4 Other useful housing company contacts HomeRepairs To report a repair visit co.uk/repairfinder You can also call Monday to Friday between 8am and 5pm (or until 6.30pm on a Monday). Emergency repairs can be reported at any time, seven days a week. You can also: repairs@gateshead housing.co.uk Text: REPAIR and your message to Fax: Tyne and Wear Homes Call: Fax: Text: CBL and your message to tyneandwearhomes@gatesheadhousing.co.uk Web: Rent advice - current tenants Call: Fax: rent@gatesheadhousing.co.uk Rent advice - former tenants Call: or Fax: formertenants@gatesheadhousing.co.uk You can contact either of the teams by texting RENT and your message to

5 Other useful housing company contacts (continued) Investment Team Call: Fax: Text: IW and your message to Neighbourhood nuisance Call: Fax: Text: ASB and your message to Customer Involvement Team Call: Fax: Text: INVOLVE and your message to Please note: For training and quality purposes, all calls to Tyne and Wear Homes and HomeRepairs are recorded and may be monitored, in order to assess and improve our services. Other useful contacts Council Tax and Housing Benefit enquiries Call: Bulky waste collection service Call: Fax: Gateshead Police Call: Northumbria Water Call:

6 Other languages A Gateshead Housing Company disponibiliza informações em impressão ampliada, suporte áudio e Braille. Também coloca à disposição intérpretes, através do serviço Language Line, e informação nas línguas faladas na comunidade para os clientes cuja primeira língua não é o Inglês. Se necessitar de ajuda na compreensão de alguma das nossas cartas, folhetos ou outras publicações, informe-se junto do Gabinete de Habitação ou telefone para os números ou Também pode enviar um para enquiries@gatesheadhousing.co.uk ou usar o nosso website - Slovak Polish Czech Portuguese French Information is also available in large print, Braille and You can also fax to , or text ENQ and your 6

7 Turkish Kurdish sorani Farsi Urdu Language Line Chinese audio on request. Call for more information. message to

8 The Gateshead Housing Company manages nearly 20,000 homes in the North East of England on behalf of Gateshead Council. We work with residents and the wider community to create homes and neighbourhoods that meet the aspirations of the people of Gateshead. Regular updates can be found at: Got a smartphone? Scan this QR code to find out more. Do your bit for recycling by passing this on to a neighbour when you have read it. Informácie Informação Informacje Bilgi Available in large print, Braille and audio. GHCL-CONTACTUS March 2015.