Gateshead Care Call. Gateshead Council, Regent Street Gateshead NE8 1HH Tel: How are we doing? April March 2013

Size: px
Start display at page:

Download "Gateshead Care Call. Gateshead Council, Regent Street Gateshead NE8 1HH Tel: How are we doing? April March 2013"

Transcription

1 Gateshead Care Call Gateshead Council, Regent Street Gateshead NE8 1HH Tel: Gateshead Care Call How are we doing? April March 2013 October 2013

2 Contents Welcome Welcome 3 Care Call in Gateshead 4 How are we doing? 6 Our success so far 8 How are we going to improve? 10 Your experiences case study 11 Welcome to Gateshead Council s Care Call Annual Report. This is our first report which describes the delivery of Care Call services in Gateshead over the last twelve months along with our priorities and plans for the future. In Gateshead we re committed to improving the quality of life for all our residents and we listen to what people tell us about their experiences of services that they receive. We work with people who use our services as well carers, health partners, voluntary sector groups and public service/fire brigade to help us to provide services to residents. This report is a way for us to show you what s happening to Gateshead Care Call and how we are trying to improve our services to continue to meet the needs of residents. It also lets us share with you our priorities and plans for the future. Our key aims are to: Help older, disabled or vulnerable people live safely and independently in their own home Provide emergency cover 24 hours a day, 365 days a year Your views and comments make sure we re delivering the services you need. If you could like to comment on what we do, or about any of the information contained in this report, contact us on Councillor Michael McNestry Cabinet Member Adult Social Care 2 3

3 Care Call in Gateshead We currently have over 8,500 customers registered with Gateshead Care Call and we are dedicated to providing excellent customer service and reassurance to those connected. In 2012 we successfully attained the TSA accreditation for the service, which stands for Telecare Services Association. This is a national organisation which has a code of practice that ensures the service that is provided is reliable and of a high quality. This will assure customers, their families and carers of the reliability of what Gateshead Care Call provides. We have a Service Improvement Group that meet on a regular basis to look at how we can improve the services we deliver across the council and The Gateshead Housing Company. Last year we worked with the group to review our communication, design and literature. We will be working with the group to monitor performance against the TSA standards over the coming months. If you are interested in joining please contact us on the number shown on the back page. We bid for regional funding to look at using technology to support our customers with dementia and their carers. Ten local authorities took part in the project led by Gateshead, which looked at using a tracker to find clients if their carers or families became worried about them. This enabled those customers to continue to live a healthy and independent life but with the added security of being found if they didn t return home. We have been working with the Primary Care Trust to pilot the use of remote medical monitoring within patient s homes. Patients are able to check various vital signs in the comfort of their own homes and their community matrons go on line each day to ensure that the readings are okay. We are dedicated to providing excellent customer service. 8,901 customers registered with Gateshead Care Call 4 5

4 How are we doing? We want Gateshead Care Call to help older, disabled and vulnerable people to live safely and independently in their own home. The following outcomes reflect the period between 1 April 2012 and 31 March Gateshead Care Call s monitoring service handled the following calls: Gateshead Care Call processed the following referrals: 2 Days 99% of referrals were processed within 2 working days 98% 99.75% calls answered within 1 minute calls answered within 3 minutes Gateshead Care Call has staff on duty to respond to emergencies 24 hours a day, seven days a week. Last year the following mobile responses were made: Line Utilisation We have to ensure that we always have 50% of our alarm lines available to take calls. Last year our performance meant that we had 100% of lines available. 100% lines available 5 Days 1 Day 100% of referrals were processed within five working days 100% service user profiling within one working day 96% 100% within 45 mins within 1 hour Last year the following installations were made: 341 free telecare systems were installed to the over 80s over a 12 month period 100% of urgent installations were carried out within two days 100% of urgent installations were carried out within five days 99% of non-urgent installations were carried out within 15 days 99% of non-urgent installations were carried out within 20 days 100% of enhanced telecare systems were installed within 15 days 100% of enhanced telecare systems were installed within 20 days Repairs to Gateshead telecare systems last year included: 100% of critical repairs to telecare equipment were carried out within 48 hours 100% of critical repairs to telecare equipment were carried out within 96 hours 100% of non-critical repairs to telecare equipment were carried out within 10 working days 100% of non-critical repairs to telecare equipment were carried out within 15 working days 100% quality checks were completed 6 7

5 Our success so far We have been able to continue to provide our services to those people who are older, vulnerable and disabled despite current financial strains. Further investment was made in updating the technology in the control room to ensure that we have the fast, efficient and reliable kit to support the calls made by our clients, this included the introduction of new voice recording system. As part of the council s commitment to providing low cost solutions to our ageing population to help them remain living independently and safety in their home, free telecare was offered to anyone over 80 for a six month period and 341 people joined the scheme. A programme of improving and updating telecare systems through the council s capital programme began. This investment will enable systems to be adapted to meet the continuing needs of residents in Gateshead. All staff within Gateshead Care Call were trained by the Tyne and Wear Fire Brigade to perform home safety checks. Each year when customers are visited by a member of the team they will get a free home safety check to identify any potential fire safety issues. If they don t have a smoke detector we will give them one free of charge provided by the fire brigade. All calls received by Gateshead Care Call are voice recorded. Quality checks are completed monthly to ensure operators are providing the best possible response and service to customers. Our target was 90% service satisfaction. The survey results show we achieved 99.9%. 99.9% satisfaction for installation, monitoring and response 61 This year we have received 61 4 compliments and only 4 complaints Your feedback is always welcome. 8 9

6 How we are going to improve Your experiences We want to: Continue to look at the use of technology to support customers who self manage their long term conditions and reduce admissions to hospital. Ensure that the use of services like Gateshead Care Call and technology continue to play a significant part in the council s commissioning strategy. Increase the number of people being support by Gateshead Care Call and telecare. Train colleagues to understand what telecare is available to support residents. Ensure over the next five years equipment is appropriate for use and where required, upgrade to offer more modern, reliable and flexible solutions. Work with partners to develop systems capable of raising alerts to behaviour changes to ensure that we can prevent those changes from becoming significant and prevent admissions to care. We have already installed a system within our new extra care development at Angel Court in Harlow Green. Working to support the Department of Health s 3 Million Lives programme. The Department of Health believes that at least three million people with long term conditions and/or social care needs could benefit from the use of telehealth and telecare services. Implemented effectively as part of a whole system redesign of care, telehealth and telecare can alleviate pressure on long term NHS costs and improve people s quality of life through better self-care in the home setting. How Telecare helped one customer At 89 years of age, Stanley Reed still likes to pop out to his local shop to pick up a newspaper, just as he has for decades. But after a stroke which has affected his speech and made communicating difficult, his family were naturally concerned for his wellbeing when he makes his daily pilgrimage. But how could his family, and carers, always know that he was safe without reducing his independence or restricting him to his home? Until recent years there would be no answer, but now Mr Reed has become one of a growing number of people for whom help is always there, even though that help is mostly invisible. Sensors on his door are triggered when Mr Reed s carer leaves and staff at Gateshead Council are alerted when he leaves his home. If there are any problems, staff can make sure that Mr Reed is back at home safe and sound as quickly as possible. Then there s the Buddi system that is attached to Mr Reed s keys. Whenever he leaves home, his keys act as a tracking device so that if he ever gets into difficulty, his carer or even his family can use the system to bring him back to safety with backup being provided by the council s 24/7 emergency response service care call. 341 free telecare provided for over 80 s Last year alone 1,017 falls were dealt with by Telecare Our systems can prevent accidents as well as speed up responses

About you Please enter your details below

About you Please enter your details below Expression ofinterest Form Thank you for taking your first step to becoming a volunteer for Gateshead Council. By completing this Expression of Interest form we can help match the skills and experience

More information

Draft Marrickville Car Share Policy 2014

Draft Marrickville Car Share Policy 2014 Draft Marrickville Car Share Policy 2014 1. Background 1.1. Marrickville Council has supported car sharing in the LGA since 2007 as part of a holistic approach to encouraging more sustainable modes of

More information

DEVELOPMENT AND IMPLEMENTING URBAN HEALTH EQUITY INDICATORS IN TEHRAN URBAN HEART- TEHRAN. On behalf of Urban- HEART Team Tehran

DEVELOPMENT AND IMPLEMENTING URBAN HEALTH EQUITY INDICATORS IN TEHRAN URBAN HEART- TEHRAN. On behalf of Urban- HEART Team Tehran DEVELOPMENT AND IMPLEMENTING URBAN HEALTH EQUITY INDICATORS IN TEHRAN URBAN HEART- TEHRAN On behalf of Urban- HEART Team Tehran CAPACITY BUILDING WORKSHOP ON HEALTH SYSTEM DEVELOPMENT What is Urban HEART

More information

TRANSFORMING RAIL TRAVEL - TRANSFORMING RAIL TRAVEL - TRANSFORMING RAIL TRAVEL - TRANSFORMING

TRANSFORMING RAIL TRAVEL - TRANSFORMING RAIL TRAVEL - TRANSFORMING RAIL TRAVEL - TRANSFORMING TRANSFORMING RAIL TRAVEL - TRANSFORMING RAIL TRAVEL - TRANSFORMING RAIL TRAVEL - TRANSFORMING RAIL TRAVEL - TRANSFORMING RAIL TRAVEL - TRANSFORMING RAIL TRAVEL - TRANSFORMING RAIL TRAVEL TRANSFORMING RAIL

More information

Refuse collection East Riding of Yorkshire

Refuse collection East Riding of Yorkshire Refuse collection East Riding of Yorkshire 1 Presentation Content Introduction and overview of the current waste collection system in the East Riding Waste collection transformation - steps to achieving

More information

ULTRA LOW EMISSIONS ZONE CONSULTATION LONDON COUNCILS RESPONSE

ULTRA LOW EMISSIONS ZONE CONSULTATION LONDON COUNCILS RESPONSE Ultra Low Emissions Zone Consultation Contact: Jennifer Sibley Direct line: 020 7934 9829 Email: jennifer.sibley@londoncouncils.gov.uk Date: 16 January 2014 Dear Sir/Madam, ULTRA LOW EMISSIONS ZONE CONSULTATION

More information

Best Route. Best Care. The Milwaukee Regional Medical Center s Alternative Transportation Program

Best Route. Best Care. The Milwaukee Regional Medical Center s Alternative Transportation Program Best Route to the Best Care Programs include: CARPOOL Make a friend; save the earth! PARK & RIDE SHUTTLE SERVICE Avoid the construction and the long walk from the parking lot. WASHINGTON COUNTY COMMUTER

More information

Reducing deaths and injuries in the home

Reducing deaths and injuries in the home Reducing deaths and injuries in the home Electrical Safety First Reducing deaths and injuries in the home 1 2 Electrical Safety First Reducing deaths and injuries in the home Who we are Electrical Safety

More information

Bus The Case for the Bus

Bus The Case for the Bus Bus 2020 The Case for the Bus Bus 2020 The Case for the Bus Introduction by Claire Haigh I am sure we are all pleased that the economy is on the mend. The challenge now is to make sure people, young and

More information

Retrofitting unlocks potential

Retrofitting unlocks potential 54 ABB REVIEW SERVICE AND RELIABILITY SERVICE AND RELIABILITY Retrofitting unlocks potential A modern approach to life cycle optimization for ABB s drives delivers immediate performance improvement and

More information

MAR1011. West Birmingham Bus Network Review March 2010

MAR1011. West Birmingham Bus Network Review March 2010 MAR1011 West Birmingham Bus Network Review March 2010 West Birmingham Bus Network Review In December 2008, Centro published a strategy document entitled Transforming Bus Travel (TBT) which sets out a vision

More information

SAFER TRUCKS & TRAILERS INCENTIVISING THE UPTAKE OF SAFETY TECHNOLOGIES

SAFER TRUCKS & TRAILERS INCENTIVISING THE UPTAKE OF SAFETY TECHNOLOGIES SAFER TRUCKS & TRAILERS INCENTIVISING THE UPTAKE OF SAFETY TECHNOLOGIES An initiative of Heavy Vehicle Industry Australia (HVIA) Truck manufacturers started offering ABS in the early 1990 s and after more

More information

Preventing Road Accidents and Injuries for the Safety of Employees Case Study: ALSA FACTFILE. Company: ALSA

Preventing Road Accidents and Injuries for the Safety of Employees Case Study: ALSA FACTFILE. Company: ALSA PRAISE Preventing Road Accidents and Injuries for the Safety of Employees Case Study: ALSA ETSC s PRAISE project addresses the safety aspects of driving at work and driving to work. Its aim is to promote

More information

Power cut We can offer you extra support during a power cut

Power cut We can offer you extra support during a power cut Power cut We can offer you extra support during a power cut You, your carer or family may find this useful. Contents 2 What support can we offer? 3 Who can apply? 4 How to apply 5 Useful tips to prepare

More information

Late Starter. Tuesday, November 6, 2018

Late Starter. Tuesday, November 6, 2018 Late Starter Tuesday, Please note the following item(s) was not included with your agenda as this item(s) was received after the agenda package was printed. Planning and Works Committee Report TES-RTS-18-09,

More information

TORONTO TRANSIT COMMISSION REPORT NO.

TORONTO TRANSIT COMMISSION REPORT NO. Revised: March/13 TORONTO TRANSIT COMMISSION REPORT NO. MEETING DATE: March 26, 2014 SUBJECT: COMMUNITY BUS SERVICES ACTION ITEM RECOMMENDATION It is recommended that the Board not approve any routing

More information

COMMUNITY REPORT FISCAL YEAR We are making progress, are you on board? GOLD COAST TRANSIT DISTRICT

COMMUNITY REPORT FISCAL YEAR We are making progress, are you on board? GOLD COAST TRANSIT DISTRICT FISCAL YEAR 178 GOLD COAST TRANSIT DISTRICT COMMUNITY REPORT We are making progress, are you on board? OJAI OXNARD PORT HUENEME VENTURA COUNTY OF VENTURA GENERAL MANAGER S MESSAGE STEVEN P. BROWN DEAR

More information

Green Line LRT: Beltline Segment Update April 19, 2017

Green Line LRT: Beltline Segment Update April 19, 2017 Green Line LRT: Beltline Segment Update April 19, 2017 Quick Facts On April 11, 2017, City Council approved Administration s recommendation for the Green Line to be underground in the Beltline from 2 Street

More information

Bulky Waste Re-use Partners in Lancaster

Bulky Waste Re-use Partners in Lancaster Bulky Waste Re-use Partners in Lancaster A service level agreement between Lancaster City Council and Furniture Matters has improved the local bulky waste collection service, prioritising re-use and recycling,

More information

ELECTRO MECHANICAL INNOVATION IN Rail

ELECTRO MECHANICAL INNOVATION IN Rail ELECTRO MECHANICAL INNOVATION IN Rail Since contract award, Houghton International has delivered the contract as agreed, mobilising within the agreed time period and supplying the product as per the agreed

More information

Evaluating Stakeholder Engagement

Evaluating Stakeholder Engagement Evaluating Stakeholder Engagement Peace River October 17, 2014 Stakeholder Engagement: The Panel recognizes that although significant stakeholder engagement initiatives have occurred, these efforts were

More information

The NHS leading by example. Sonia Roschnik Director, Sustainable Development Unit

The NHS leading by example. Sonia Roschnik Director, Sustainable Development Unit The NHS leading by example Sonia Roschnik Director, Sustainable Development Unit NHS impacts 21.4 Mt of CO2 emissions cost society up to 2bnpa in climate change damage Each year health related air pollution

More information

Strategic Plan

Strategic Plan 2005-2015 Strategic Plan SUMMARY OF THE REVISED PLAN IN 2011 A decade focused on developing mass transit in the Outaouais A updated vision of mass transit in the region The STO is embracing the future

More information

COSTS IN PREVENTION OF CRIME ON PUBLIC TRANSPORT

COSTS IN PREVENTION OF CRIME ON PUBLIC TRANSPORT 1. Introduction COSTS IN PREVENTION OF CRIME ON PUBLIC TRANSPORT APPENDIX 4 The Home Office costs of crime study include estimates for the costs incurred in anticipation (or prevention) of crime. These

More information

BENCHMARK SURVEY 2013

BENCHMARK SURVEY 2013 AUSTRALIAN CAR WASH INDUSTRY BENCHMARK SURVEY 2013 This survey was undertaken in response to many requests for information about the car wash industry in Australia both the current position and the trends

More information

Rural Energy Access: Promoting Solar Home Systems In Rural Areas In Zambia A Case Study. O.S. Kalumiana

Rural Energy Access: Promoting Solar Home Systems In Rural Areas In Zambia A Case Study. O.S. Kalumiana Rural Energy Access: Promoting Solar Home Systems In Rural Areas In Zambia A Case Study O.S. Kalumiana Department of Energy, Ministry of Energy & Water Development, P.O. Box 51254, Lusaka ZAMBIA; Tel:

More information

REPORT TO THE CHIEF ADMINISTRATIVE OFFICER FROM THE DEVELOPMENT AND ENGINEERING SERVICES DEPARTMENT COMPRESSED NATURAL GAS TRANSIT FLEET UPDATE

REPORT TO THE CHIEF ADMINISTRATIVE OFFICER FROM THE DEVELOPMENT AND ENGINEERING SERVICES DEPARTMENT COMPRESSED NATURAL GAS TRANSIT FLEET UPDATE September 7, 2016 REPORT TO THE CHIEF ADMINISTRATIVE OFFICER FROM THE DEVELOPMENT AND ENGINEERING SERVICES DEPARTMENT ON COMPRESSED NATURAL GAS TRANSIT FLEET UPDATE PURPOSE To update Council on Kamloops

More information

Implementation Status & Results Bosnia and Herzegovina ROAD INFRASTRUCTURE AND SAFETY PROJECT (P100792)

Implementation Status & Results Bosnia and Herzegovina ROAD INFRASTRUCTURE AND SAFETY PROJECT (P100792) Public Disclosure Authorized Public Disclosure Authorized The World Bank Implementation Status & Results Bosnia and Herzegovina ROAD INFRASTRUCTURE AND SAFETY PROJECT (P100792) Operation Name: ROAD INFRASTRUCTURE

More information

Sales and Use Transportation Tax Implementation Plan

Sales and Use Transportation Tax Implementation Plan Sales and Use Transportation Tax Implementation Plan Transportation is more than just a way of getting from here to there. Reliable, safe transportation is necessary for commerce, economic development,

More information

Toll NQX talks heavy vehicle safety

Toll NQX talks heavy vehicle safety ARRB webinar series Toll NQX talks heavy vehicle safety Greg Smith General Manager, Toll NQX 1 Today s moderator: Angela Juhasz Online Training Coordinator ARRB Group Ph: +61 3 9881 1694 training@arrb.com.au

More information

Metropolitan Council Budget Overview SFY

Metropolitan Council Budget Overview SFY Metropolitan Council Budget Overview SFY 2016-2017 H T t ti C itt House Transportation Committee February 4, 2015 Transit connects us to the places that matter Transportation Needs Grow as the Region Grows

More information

CAR PARKING FREQUENTLY ASKED QUESTIONS

CAR PARKING FREQUENTLY ASKED QUESTIONS CAR PARKING FREQUENTLY ASKED QUESTIONS Why do we have to pay for car parking? The management of car parking is essential to ensure a safe and accessible environment for all campus users. The Parking Permit

More information

Electricity Demand Reduction Pilot BSRIA. Charlie Lewis, DECC 25 March 2014

Electricity Demand Reduction Pilot BSRIA. Charlie Lewis, DECC 25 March 2014 Electricity Demand Reduction Pilot BSRIA Charlie Lewis, DECC 25 March 2014 Efficiency at the heart of a low carbon economy Energy Efficiency belongs at the heart of a lowcarbon economy. By reducing energy

More information

That an annual one-week curbside battery collection program BE REFERRED to the 2019 budget process for consideration.

That an annual one-week curbside battery collection program BE REFERRED to the 2019 budget process for consideration. Page 1 Subject: Curbside Battery Collection Report to: Waste Management Planning Steering Committee Report date: Monday, Recommendations That an annual one-week curbside battery collection program BE REFERRED

More information

RESPONSE TO THE DEPARTMENT FOR TRANSPORT AND DRIVER AND VEHICLE STANDARDS AGENCY S CONSULTATION PAPER

RESPONSE TO THE DEPARTMENT FOR TRANSPORT AND DRIVER AND VEHICLE STANDARDS AGENCY S CONSULTATION PAPER RESPONSE TO THE DEPARTMENT FOR TRANSPORT AND DRIVER AND VEHICLE STANDARDS AGENCY S CONSULTATION PAPER MODERNISING COMPULSORY BASIC TRAINING COURSES FOR MOTORCYCLISTS 17 APRIL 2015 Introduction The Royal

More information

METRO TRANSIT a n n ua l re p o r t. madison, wisconsin // mymetrobus.com

METRO TRANSIT a n n ua l re p o r t. madison, wisconsin // mymetrobus.com METRO TRANSIT 2016 a n n ua l re p o r t madison, wisconsin // mymetrobus.com metro transit In 2016, Metro Transit took steps to address capacity issues both on and off the road. Off the road, Metro began

More information

Response of the Road Haulage Association to Transport for London s Consultation. Changes to the Ultra Low Emission Zone and Low Emission Zone.

Response of the Road Haulage Association to Transport for London s Consultation. Changes to the Ultra Low Emission Zone and Low Emission Zone. Response of the Road Haulage Association to Transport for London s Consultation Changes to the Ultra Low Emission Zone and Low Emission Zone. Summary 27 Feb 2018 1. The London Mayor is consulting on changing

More information

Current and planned policies on drink-driving & drug-driving. Desirée Schaap Projectleader alcolockprogram

Current and planned policies on drink-driving & drug-driving. Desirée Schaap Projectleader alcolockprogram Current and planned policies on drink-driving & drug-driving Desirée Schaap Projectleader alcolockprogram 06 July 2009 Last ten years a reduction of 30 % Fatalities per year number 4000 3500 3000 2500

More information

For more information, please contact us by at: Or call our customer service center at *9133 we're available 24/7 ;-)

For more information, please contact us by  at: Or call our customer service center at *9133 we're available 24/7 ;-) AutoTel Guidebook User Guide, version 1.2 Welcome to AutoTel What is AutoTel? The AutoTel service offers an innovative, convenient and money-saving alternative to owning a car. Instead of using your own

More information

SFMTA PARATRANSIT TAXI PROGRAM San Francisco, California

SFMTA PARATRANSIT TAXI PROGRAM San Francisco, California SFMTA PARATRANSIT TAXI PROGRAM San Francisco, California 03 24 2008 Paratransit Advisory Planning Committee SF Paratransit: A Brief Overview Muni has provided paratransit service since 1978 Taxi has been

More information

CUSTOMER CHARTER NSW. this IS HoW we roll CUSTOMER CHARTER. transitsystems.com.au

CUSTOMER CHARTER NSW. this IS HoW we roll CUSTOMER CHARTER. transitsystems.com.au this IS HoW we roll CUSTOMER CHARTER transitsystems.com.au we help cities stay on the move 03. about Us 1500 PLUS EMPLOYEES IN NSW 800 PLUS VEHICLES At Transit Systems NSW we operate a modern fleet of

More information

July 2015 August 2017

July 2015 August 2017 July 2015 August 2017 Welcome to the August 2017 edition of Tricor Roots InTouch. This Newsletter is aimed to keeping our Clients, Partners & Associates updated on what is happening in the world of Performance,

More information

Straight Talk. About the Smart Grid. Introduction

Straight Talk. About the Smart Grid. Introduction Straight Talk About the Smart Grid Introduction It s no secret that we depend on electricity for nearly everything we do. Today, our homes are larger and have more appliances and electronic equipment than

More information

Session 1: Implementing SDG 7 and Achieving Target 7.1 CAMBODIA CHHE LIDIN

Session 1: Implementing SDG 7 and Achieving Target 7.1 CAMBODIA CHHE LIDIN Session 1: Implementing SDG 7 and Achieving Target 7.1 CAMBODIA Seminar on Supporting Sustainable Development Goal 7, Target 7.1 By 2030 ensure universal access to affordable, reliable and modern energy

More information

New Pay on Exit car parking system From 22 January 2018

New Pay on Exit car parking system From 22 January 2018 New Pay on Exit car parking system From 22 January 2018 Please note as well as the new car parking system, Blue Badge Holders will need to pay for car parking as of 22 January 2018. The new car parking

More information

ŠKODA AUTO Annual Press Conference Mladá Boleslav, 21/03/2018. Speech by Mr Bohdan Wojnar Board Member for Human Resources Management

ŠKODA AUTO Annual Press Conference Mladá Boleslav, 21/03/2018. Speech by Mr Bohdan Wojnar Board Member for Human Resources Management ŠKODA AUTO Annual Press Conference Mladá Boleslav, 21/03/2018 Speech by Mr Bohdan Wojnar Board Member for Human Resources Management The spoken word prevails Speech manuscript for Mr Bohdan Wojnar ŠKODA

More information

MEDIA RELEASE. June 16, 2008 For Immediate Release

MEDIA RELEASE. June 16, 2008 For Immediate Release MEDIA RELEASE June 16, 2008 For Immediate Release Recommendations to Keep Trolleys Released Alternative Proposal for Trolleys Ensures City s Sustainability The Edmonton Trolley Coalition, a non-profit

More information

EDF Energy s small business products and services

EDF Energy s small business products and services EDF Energy s small business products and services Contents 3 About EDF Energy & Generation Supply 4 EDF Energy s Customer Commitments 5 EDF Energy s Trust Test 6 EDF Energy SME business tariffs 7 Ways

More information

THE FORECOURT REPORT A report by the Association of Convenience Stores. #ForecourtReport

THE FORECOURT REPORT A report by the Association of Convenience Stores. #ForecourtReport THE FORECOURT REPORT 2016 A report by the Association of Convenience Stores #ForecourtReport SALES SALES CONTENTS About the report 2 About ACS 2 Sales 3 Shops 4 Jobs 6 Investment Features 8 Customers 10

More information

Response of the Road Haulage Association to Leeds City Council. Air Quality Public Consultation August August 2018

Response of the Road Haulage Association to Leeds City Council. Air Quality Public Consultation August August 2018 Response of the Road Haulage Association to Leeds City Council Air Quality Public Consultation August 2018 10 August 2018 Summary 1. Leeds City Council is asking businesses, both regionally and nationally,

More information

Reducing CO 2 emissions from vehicles by encouraging lower carbon car choices and fuel efficient driving techniques (eco-driving)

Reducing CO 2 emissions from vehicles by encouraging lower carbon car choices and fuel efficient driving techniques (eco-driving) Reducing CO 2 emissions from vehicles by encouraging lower carbon car choices and fuel efficient driving techniques (eco-driving) David Pryke, Head of Efficient Driving, Department for Transport, London

More information

Welcome to Nottingham s tram network

Welcome to Nottingham s tram network Welcome to Nottingham s tram network Welcome to Nottingham s tram network Nottingham Express Transit (NET) has been serving the north of the city for over 12 years. We ve carried over a hundred million

More information

Getting prepared. Power cut and resilience advice for businesses

Getting prepared. Power cut and resilience advice for businesses Getting prepared Power cut and resilience advice for businesses Click northernpowergrid.com Call 0800 011 3332 Connect @northpowergrid @northernpowergrid Keeping your power on Keeping your power on You

More information

AutoTel Guidebook. Welcome to AutoTel

AutoTel Guidebook. Welcome to AutoTel AutoTel Guidebook Welcome to AutoTel What is AutoTel? The AutoTel service offers an innovative, convenient and money-saving alternative to owning a car. Instead of using your own car for driving in the

More information

PSTA as a Mobility Manager

PSTA as a Mobility Manager PSTA as a Mobility Manager CTA Annual Conference Riverside, CA Bonnie Epstein, Transit Planner November 8, 2017 Pinellas Suncoast Transit Authority (PSTA) St. Petersburg, Florida Introduction 1 PSTA and

More information

Personalized Solutions. Personalized Service.

Personalized Solutions. Personalized Service. Personalized Solutions. Personalized Service. HOUSTON S SOLID WASTE Houston s Largest Privately Owned Waste Company MANAGEMENT HAS BEEN AN INTEGRAL PART OF SPRINT S OPERATIONS FOR OVER 25 YEARS. THE KNOWLEDGE,

More information

BIRMINGHAM CONNECTED Anne Shaw Tuesday 20 January 2015

BIRMINGHAM CONNECTED Anne Shaw Tuesday 20 January 2015 BIRMINGHAM CONNECTED Anne Shaw Tuesday 20 January 2015 www.birmingham.gov.uk/connected Birmingham Connected Setting the context challenges in Birmingham The need for action The EU the SUMP process Strategy

More information

distribution An automatic solution to enhancing productivity, profitability and environmental performance ALLISON TRANSMISSION EUROPE

distribution An automatic solution to enhancing productivity, profitability and environmental performance ALLISON TRANSMISSION EUROPE distribution ALLISON TRANSMISSION EUROPE ALLISON TRANSMISSION EUROPE B.V BAANHOEK 188 3361 GN SLIEDRECHT THE NETHERLANDS T. +31 (0)786 422 100 F. +31 (0)786 152 587 ALLISONTRANSMISSION.COM SA 4107EN (2003/05)

More information

A TAILORED APPROACH TO DELIVERING CONSISTENT VALUE

A TAILORED APPROACH TO DELIVERING CONSISTENT VALUE EFFICIENCY SMART 2017 ANNUAL REPORT A TAILORED APPROACH TO DELIVERING CONSISTENT VALUE smart energy solutions. powerful savings. 877.889.3777 1111 Schrock Road Suite 203 Columbus, Ohio 43229 info@efficiencysmart.org

More information

SMALL BATTERY CHARGING SYSTEMS

SMALL BATTERY CHARGING SYSTEMS SMALL BATTERY CHARGING SYSTEMS REGULATORY PROPOSAL PREPARED BY: ENERGY EFFICIENCY BRANCH, BC MINISTRY OF ENERGY AND MINES HTTP://WWW.EMPR.GOV.BC.CA/EEC/STRATEGY/EEA/PAGES/DEFAULT.ASPX JANUARY 2014 PLEASE

More information

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS FREQUENTLY ASKED QUESTIONS 2018 What is the More MARTA Atlanta program? The More MARTA Atlanta program is a collaborative partnership between MARTA and the City of Atlanta to develop and implement a program

More information

Public Works and Infrastructure Committee. p:/2015/clusterb/tra/northyork/pw15086

Public Works and Infrastructure Committee. p:/2015/clusterb/tra/northyork/pw15086 PW9.10 STAFF REPORT ACTION REQUIRED Car-Share Parking in Permit Parking Areas Date: October 22, 2015 To: From: Wards: Reference Number: Public Works and Infrastructure Committee General Manager, Transportation

More information

Strategic Plan Performance Metrics & Targets

Strategic Plan Performance Metrics & Targets San Francisco Municipal Transportation Agency Strategic Plan Performance Metrics & Targets Fiscal Year 2019 Fiscal Year 2020 April 3, 2018 SAFETY Goal 1: Create a safer transportation experience for everyone.

More information

How do you make your vehicles fit for the future?

How do you make your vehicles fit for the future? How do you make your vehicles fit for the future? Refurbishment and accident repair Enhancing the attractiveness of your vehicles Answers for mobility. 1 2 Today and tomorrow: Guaranteed availability Reduced

More information

Fleet Maintenance and Recovery Services

Fleet Maintenance and Recovery Services Fleet Maintenance and Recovery Services We carry 5000 parts in stock at our state-of-the-art workshop 82% of vehicles we attend at the roadside are repaired within 90 mins Mark Foster, Owner of Osborn

More information

Realigning the Pacific Humanitarian Team Approach. Pacific Humanitarian Partnership Meeting Thursday 20 October 2016

Realigning the Pacific Humanitarian Team Approach. Pacific Humanitarian Partnership Meeting Thursday 20 October 2016 Realigning the Pacific Humanitarian Team Approach Pacific Humanitarian Partnership Meeting Thursday 20 October 2016 Common Feedback Confusion around the role of the PHT and how it including regional clusters

More information

Fleet Safety Initiative Status Summary

Fleet Safety Initiative Status Summary Fleet Safety Initiative Status Summary Deborah Majeski DTE Energy Company October 7, 2008 DTE Energy s Primary Subsidiaries are Gas and Electric Utilities 2 Non-Utility Energy Related Businesses 3 Impact

More information

NATIONAL ASSOCIATION OF AUTOMOBILE MANUFACTURERS OF SOUTH AFRICA

NATIONAL ASSOCIATION OF AUTOMOBILE MANUFACTURERS OF SOUTH AFRICA NATIONAL ASSOCIATION OF AUTOMOBILE MANUFACTURERS OF SOUTH AFRICA GROUND FLOOR, BUILDING F ALENTI OFFICE PARK 457 WITHERITE ROAD, THE WILLOWS, X82 PRETORIA PO BOX 40611, ARCADIA 0007 TELEPHONE: (012) 807-0152

More information

In partnership with Arval. Vehicle Services. from Arval

In partnership with Arval. Vehicle Services. from Arval In partnership with Arval Vehicle Services from Arval Contract hire With contract hire you will benefit from new cars and LCVs without having to find the initial capital outlay to purchase them. You don

More information

6 York Region Transit (YRT/Viva) On-board Security Camera System Upgrade Contract Award

6 York Region Transit (YRT/Viva) On-board Security Camera System Upgrade Contract Award Clause 6 in Report No. 11 of Committee of the Whole was adopted, without amendment, by the Council of The Regional Municipality of York at its meeting held on June 25, 2015. 6 York Region Transit (YRT/Viva)

More information

Procurement notes for councils (Scotland)

Procurement notes for councils (Scotland) Procurement notes for councils (Scotland) Reasons for establishing a car club in your area There are two main reasons for local authorities looking to establish a car club: 1. Community benefits of increasing

More information

A Forward March towards an Energy Empowered Nation Case Study in Sri Lanka

A Forward March towards an Energy Empowered Nation Case Study in Sri Lanka A Forward March towards an Energy Empowered Nation Case Study in Sri Lanka Menaka Rajaguru Department of External Resources Ministry of National Policies and Economic Affairs Country Profile Country Profile

More information

Investor Relations Release

Investor Relations Release ... Investor Relations Release... October 04, 2007 Extraordinary Shareholders' Meeting to Decide on Renaming as Daimler AG Approximately 6,000 shareholders expected in Berlin Dr. Dieter Zetsche, Chairman

More information

The Health Benefits of Public Transport. Vince Hills Business Development Officer - Nexus

The Health Benefits of Public Transport. Vince Hills Business Development Officer - Nexus The Health Benefits of Public Transport Vince Hills Business Development Officer - Nexus Introduction History Changes within the Passenger Transport system since 1985 What it meant for local authorities

More information

Public Transport Proposals including: Subsidised Bus Services, Concessionary Travel and Community Transport Draft Passenger Transport Strategy 2016

Public Transport Proposals including: Subsidised Bus Services, Concessionary Travel and Community Transport Draft Passenger Transport Strategy 2016 Central Bedfordshire Council www.centralbedfordshire.gov.uk Public Transport Proposals including: Subsidised Bus Services, Concessionary Travel and Community Transport Draft Passenger Transport Strategy

More information

Mississauga Bus Rapid Transit Preliminary Design Project

Mississauga Bus Rapid Transit Preliminary Design Project Mississauga Bus Rapid Transit Preliminary Design Project PUBLIC INFORMATION CENTRE OCTOBER 2008 WELCOME The Mississauga Bus Rapid Transit (BRT) Project Thank you for attending this Public Information Centre.

More information

2011 ANNUAL COMMITMENTS

2011 ANNUAL COMMITMENTS 2011 ANNUAL COMMITMENTS CPN Program Goals Goal 1: During 2011, CPN will create and begin implementing the first year of a 3-year prioritized resource infusion plan in each of the four CPN elementary schools

More information

Curbing emissions and energy consumption in the transport sector how can we deal with it in Warsaw 2012 Annual POLIS Conference

Curbing emissions and energy consumption in the transport sector how can we deal with it in Warsaw 2012 Annual POLIS Conference Curbing emissions and energy consumption in the transport sector how can we deal with it in Warsaw 2012 Annual POLIS Conference Perugia, 29 30 November 2012 1 Covenant of Mayors (under the auspices of

More information

THE FRANCHISE GIANT. Three Strategies for Competing With the Big Boys DEALERSOCKET.COM/IND

THE FRANCHISE GIANT. Three Strategies for Competing With the Big Boys DEALERSOCKET.COM/IND THE FRANCHISE GIANT Three Strategies for Competing With the Big Boys Franchise dealers see an average 617 percent higher yield in gross profits selling used cars. Independent auto dealerships face a tough

More information

The UK s Industrial Strategy; the Automotive Sector Deal

The UK s Industrial Strategy; the Automotive Sector Deal The UK s Industrial Strategy; the Automotive Sector Deal Mike Hawes, SMMT LowCVP - 12 April 2018 What is SMMT? Targeted networking in UK and internationally National and international events Reliable automotive

More information

Summary of survey results on Assessment of effectiveness of 2-persons-in-the-cockpit recommendation included in EASA SIB

Summary of survey results on Assessment of effectiveness of 2-persons-in-the-cockpit recommendation included in EASA SIB Summary of survey results on Assessment of effectiveness of 2-persons-in-the-cockpit recommendation included in EASA SIB 2015-04 23 May 2016 EXECUTIVE SUMMARY The European Aviation Safety Agency (EASA)

More information

Welcome to the Birmingham Clean Air Roadshow

Welcome to the Birmingham Clean Air Roadshow Welcome to the Birmingham Clean Air Roadshow Headline Partner: Our partners: Session One Birmingham s air quality challenge David Harris, Transport Policy Manager and Sylvia Broadley, Air Quality Manager,

More information

Bulk Fuel and Lubricants Storage Total Fuel and Lubricants Management Solutions

Bulk Fuel and Lubricants Storage Total Fuel and Lubricants Management Solutions Bulk Fuel and Lubricants Storage Total Fuel and Lubricants Management Solutions Safeguarding your assets. Protecting your business. Keeping your business moving We are the UK s largest independent supplier

More information

Vehicle Online Services

Vehicle Online Services Consultation Document Vehicle Online Services Response from: British Vehicle Rental and Leasing Association River Lodge Badminton Court Amersham BUCKS HP7 0DD Tel: +44 1494 434747 Fax: +44 1494 434499

More information

PIVE 1 PIVE 2 PIVE 3 PIVE 4 PIVE 5 PIVE 6 PIVE 7 PIVE

PIVE 1 PIVE 2 PIVE 3 PIVE 4 PIVE 5 PIVE 6 PIVE 7 PIVE Title of the measure: SPA51-PIVE Efficient-Vehicle Incentive Programme General description PIVE Programme was approved in Cabinet Meeting of 27 September 2012 with an initial budget allocation of 75 million,

More information

More persons in the cars? Status and potential for change in car occupancy rates in Norway

More persons in the cars? Status and potential for change in car occupancy rates in Norway Author(s): Liva Vågane Oslo 2009, 57 pages Norwegian language Summary: More persons in the cars? Status and potential for change in car occupancy rates in Norway Results from national travel surveys in

More information

Final Report. LED Streetlights Market Assessment Study

Final Report. LED Streetlights Market Assessment Study Final Report LED Streetlights Market Assessment Study October 16, 2015 Final Report LED Streetlights Market Assessment Study October 16, 2015 Funded By: Prepared By: Research Into Action, Inc. www.researchintoaction.com

More information

INFRASTRUCTURE RENEWAL FOR THE NEXT GENERATION PATCO High Speed Line Power Infrastructure Renewal

INFRASTRUCTURE RENEWAL FOR THE NEXT GENERATION PATCO High Speed Line Power Infrastructure Renewal PATCO High Speed Line Power Infrastructure Renewal Page 1 of 5 INFRASTRUCTURE RENEWAL FOR THE NEXT GENERATION PATCO High Speed Line Power Infrastructure Renewal This Engineering Excellence Award entry

More information

CORE AREA SPECIFIC PLAN

CORE AREA SPECIFIC PLAN only four (A, B, D, and F) extend past Eighth Street to the north, and only Richards Boulevard leaves the Core Area to the south. This street pattern, compounded by the fact that Richards Boulevard is

More information

Legislative Request 2013 Capital Project Heavy Rescue Apparatus Project Title: Purchase of a Heavy Duty Rescue Apparatus FY2014 State Funding Request: $625,000 Brief Description of the Project: Replace

More information

Green Line LRT: Beltline Recommendation Frequently Asked Questions

Green Line LRT: Beltline Recommendation Frequently Asked Questions Green Line LRT: Beltline Recommendation Frequently Asked Questions June 2017 Quick Facts Administration has evaluated several alignment options that would connect the Green Line in the Beltline to Victoria

More information

EROAD HALF YEAR 2018 ANNOUNCEMENT AND UPDATE 28 November 2017 EROAD achieves record sales in New Zealand and US markets

EROAD HALF YEAR 2018 ANNOUNCEMENT AND UPDATE 28 November 2017 EROAD achieves record sales in New Zealand and US markets EROAD HALF YEAR 2018 ANNOUNCEMENT AND UPDATE 28 November 2017 EROAD achieves record sales in New Zealand and US markets Integrated technology, and services provider EROAD Limited says it has enjoyed record

More information

LONG RANGE PERFORMANCE REPORT. Study Objectives: 1. To determine annually an index of statewide turkey populations and production success in Georgia.

LONG RANGE PERFORMANCE REPORT. Study Objectives: 1. To determine annually an index of statewide turkey populations and production success in Georgia. State: Georgia Grant Number: 08-953 Study Number: 6 LONG RANGE PERFORMANCE REPORT Grant Title: State Funded Wildlife Survey Period Covered: July 1, 2010 - June 30, 2011 Study Title: Wild Turkey Production

More information

EU Development Cooperation in the Energy Sector Update on the activity of the Technical Assistance Facility (TAF)

EU Development Cooperation in the Energy Sector Update on the activity of the Technical Assistance Facility (TAF) EU Development Cooperation in the Energy Sector Update on the activity of the Technical Assistance Facility (TAF) Delivering results in the Decade of Sustainable Energy for All EUROPEAN COMMISSION Directorate

More information

How to manage large scale infrastructures? Infrastructure planning within Toulouse s SUMP. Alexandre Blaquière. 1st December 2016

How to manage large scale infrastructures? Infrastructure planning within Toulouse s SUMP. Alexandre Blaquière. 1st December 2016 How to manage large scale infrastructures? Infrastructure planning within Toulouse s SUMP Alexandre Blaquière 1st December 2016 The challenges for development and attractiveness of the Greater Toulouse

More information

Variable Speed Limit Pilot Project in BC

Variable Speed Limit Pilot Project in BC Variable Speed Limit Pilot Project in BC Road Safety Engineering Award Nomination Project Description and Road Safety Benefits British Columbia is unique in its challenges. The highways network has more

More information

What We Heard Report - Metro Line NW LRT

What We Heard Report - Metro Line NW LRT What We Heard Report - Metro Line NW LRT by Metro Line NW LRT Project Team LRT Projects City of Edmonton April 11, 2018 Project / Initiative Background Name Date Location Metro Line Northwest Light Rail

More information

3 pillars to achieve independent power and sustainable well being Power beyond our wildest dreams

3 pillars to achieve independent power and sustainable well being Power beyond our wildest dreams 3 pillars to achieve independent power and sustainable well being Power beyond our wildest dreams Bright Indonesia - together with the AHK-GR By inutec solar center Alexander Kaub Owner/ Diploma in Environmental

More information

Costumer Service. Comprehensive technical support for NETZSCH customers

Costumer Service. Comprehensive technical support for NETZSCH customers Costumer Service Comprehensive technical support for NETZSCH customers NETZSCH Pumps & Systems Your partner for high quality products and first class service With NEMO progressing cavity pumps, TORNADO

More information

Response of the Road Haulage Association to Southampton City Council. Southampton Clean Air Zone Consultation

Response of the Road Haulage Association to Southampton City Council. Southampton Clean Air Zone Consultation Response of the Road Haulage Association to Southampton City Council Southampton Clean Air Zone Consultation Summary 13 September 2018 1. Southampton City Council is asking businesses, both regionally

More information