PERSATUAN INDUSTRI KOMPUTER DAN MULTIMEDIA MALAYSIA THE NATIONAL ICT ASSOCIATION OF MALAYSIA ANNUAL REPORT

Transcription

1 PERSATUAN INDUSTRI KOMPUTER DAN MULTIMEDIA MALAYSIA THE NATIONAL ICT ASSOCIATION OF MALAYSIA ANNUAL REPORT 2014/2015

2 02 l Our Profile 04 l Message from the Chairman 06 l PIKOM Councillors & Advisors 2014/2015 TABLE OF CONTENTS 09 l Milestone Journey 12 l Industry Overview 14 l Reports From Committees & Chapters 26 l Media Engagement 28 l Highlights Of Events 37 l PIKOM Learning Events 38 l List Of New Members 40 l PIKOM Secretariat Annual Report 2014/2015 1

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4 What our Mission is... To champion and realise the digital opportunities What we do Spearhead, promote and encourage development of resources, professional skills and programmes in the local ICT industry; Represent the local ICT industry to the Government and private sector, both local and overseas; Provide a platform for ICT players and users to meet, network, learn and share ideas in order to bring the industry to the next level; Foster high standards of conduct, service and performance throughout the ICT industry; and Promote and market local ICT services to the region and overseas. PIKOM has taken on the task of growing the size and capability of the ICT industry in Malaysia by creating opportunities for its members as well as all Malaysians to capture the benefits offered by advances in ICT. Membership privileges.. 1. Priority booking and special rates for PIKOM s flagship events and exhibitions organised by the Association; 2. To have your company listed in our online portal; 3. To be given priority in marketing and promotion in events and activities undertaken by the Association; 4. Best platform to grow your business through PIKOM s partnership with MDeC and MATRADE as well as ASOCIO, APIA, WITSA to tap into new markets and leverage on its regional and global networks; 5. Meet ICT end users and potential customers; 6. Enjoy discounted rate/ free admission to our special learning events; 7. Exclusive discount on training courses and workshops; 8. Access to PIKOM s research reports; 9. Use of PIKOM s building facilities; and 10. Support in export promotion Annual Report 2014/2015 3

5 04 Message from the Chairman The year has been a tumultuous yet exciting one indeed for PIKOM and the ICT Industry. Confucius had said, The gem cannot be polished without friction nor man without trials. This is so very true, as despite the adversities posed by the external environment, there have been many positive developments and milestone achievements to celebrate. Yes, the Malaysian economy has slowed its growth momentum due to a number of factors: Inflationary pressure exerted by the Goods and Services Tax (GST), falling commodity prices for crude petroleum, significant depreciation of the ringgit against major currencies worldwide, while strong US economic growth has affected external trade and investment. Yes, PIKOM has had to revise the growth rate to 4.9% for 2015 from its earlier projection of 5.0% growth, with a 5.0% growth rate for Yet, despite the myriad of challenges, the ICT outlook is still projected to post double digit growth of 14.2% in 2015 and 14.8% in 2016, primarily from the intensification of digitisation elements in the transformation and corridor projects. It is assuring to note Malaysia s current environment for commerce is still conducive. This is not just hearsay or a marketing spiel, given Malaysia s climb up to 18th position in Global Competitiveness, the highest since 2005, as announced by the World Economic Forum. Key economic indicators continue to underline the country s solid financial fundamentals. Malaysia s negotiations for the Trans-Pacific Partnership Agreement (TPPA) has been successfully concluded and once formalised by the Malaysian Parliament, we look to the lowering of identified trade barriers resulting in synergistic trade and investment among the 12-member nations. The Government s ambitious Economy Transformation Programme (ETP) to achieve Malaysia s high income nation status by 2020 has ICT as one of the key contributing areas, and PIKOM is proud to contribute toward this ongoing priority programme with EPP2 and EPP3 initiatives within the Business Services National Key Economic Areas (NKEA). PIKOM commends the Government s reduction of fixed broadband rates between 10% and 57% in April 2015; this will have a catalytic effect on ecommerce and boost local economy growth. PIKOM welcomes the recent announcements by the Minister of Communications and Multimedia on network infrastructure development that will result in higher speeds and lower cost. This is outlined in PIKOM s Budget wish list which also included our recommendations on zero-rated GST for purchase of ICT products and services; transparency in government and GLC tenders; and spurring local demand for ICT through training and education and reintroduction of the EPF PC scheme. PIKOM is set to see a marked increase in membership moving forward. The Registrar of Societies (ROS) has approved our request for Individual membership category and membership is now open to those who meet the criteria. Malaysia s corporate mindset has evolved to match the rapidly changing ICT horizon, resulting in greater utilisation of ICT across the board for a competitive edge. Previous innovative-sounding buzz words on the horizon such as Cloud Computing, Mobility, Big Data Analytics and Internet of Things, are now spliced inextricably into the DNA of ICT itself. What was to be, now is. 4 Annual Report 2014/2015 Cheah Kok Hoong PIKOM Chairman (2013/14 & 2014/15)

6 PIKOM s signature annual report, the ICT Job Market Outlook 2015, provides invaluable information on average ICT salary trends, job sentiment index, hottest sectors and jobs. A new feature in this year s report is the salary range of CTOs and CIOs in Malaysia. Another exemplary collaboration with Industry thought-leaders is the research-oriented ICT Strategic Review 2015/2016 Report with special focus on leadership in the digital age. This year s report featured contributions from IBM, Leaderonomics, MIMOS, Pritchett and People Synergy, Green Data Center and Nottingham University. The Smart Sourcing Summit 2015 aptly focused on Convergence and Transformation, current hot topics in business. What needs a bit more focus however is the Angel Chapter and we are aiming for a revival in the coming year. Likewise, we would also be exploring re-branding for the annual PIKOM Fair to ensure sustainability. We will continue to build our programmes around the six pillars encapsulated in PIKOM s 5-year Strategic Thrust ( ). PIKOM s Outsourcing Malaysia has released an industry study showing the demand for ICT and global business services (GBS) is on the rise in the region. For the first time since 1998, ASOCIO and PIKOM have combined again to host the ICT Leadership Summit 2015, themed Reinventing Leadership in the Digital Age which drew well over 700 ICT thought leaders. I draw attention to my quote in the previous Report, in which I encouraged members to ask what PIKOM could do for them rather than what they could do for PIKOM. We have listened to feedback and have implemented a strategic action plan, re-focusing where needed. This year s ICT Awards Night 2015 honoured outstanding recipients with the PIKOM ICT Leadership Awards, MSC Malaysia APICTA awards and the ASOCIO Awards. PIKOM is especially honoured as MDeC has entrusted the MSC Malaysia APICTA to PIKOM henceforth. It was a marvellous occasion with over 1,100 guests present. Another significant development is the formation of the ASOCIO AEC Digital Taskforce (AADT) which will be spearheaded by PIKOM. With AEC coming into fruition at the end of the year, this taskforce is indeed timely to address issues, identify opportunities and promote ICT growth in the region. I recollect a message to members at the beginning of this term, in which we stated that the Association has been actively addressing the interests of both members and industry, and that our aspirations simply would not be achieved without the support from our members and policy makers. I echo this heart felt message, and accord our deepest appreciation to the various Government Ministries and Agencies, namely the Ministry of Communications and Multimedia (MCMM), the Ministry of International Trade and Industries (MITI), the Multimedia Development Corporation (MDeC), the Malaysian Communications and Multimedia Commission (MCMC) and the Human Resource Development Fund (HRDF), amongst others. I would also like to thank our diligent Secretariat in coordinating efforts from our multiple Chapters, in engaging our external stakeholders and ensuring expedient facilitation of events. Lastly, my valued appreciation goes out to our esteemed members for their strong participation and contribution, as well as to PIKOM s Council Members and Advisors for their confidence in enabling me to lead this august body a second term. I will be passing on the baton at the AGM 2015 to my successor and am confident that PIKOM will continue to chart further milestones. With PIKOM built on a bedrock of members commitment and passion, a strategic blue print for timely execution and continued strong support from all, we will drive the ICT Industry onwards and upwards onto greater heights. Woon Tai Hai Without change there is no innovation, creativity, or incentive for improvement. Those who initiate change will have a better opportunity to manage the change that is inevitable. - William Pollard Annual Report 2014/2015 5

7 06 PIKOM Councillors & Advisors 2014/2015 Councillors Cheah Kok Hoong (Chairman) Chin Chee Seong (Deputy Chairman) Ganesh Kumar Bangah (Secretary) Danny Lee (Treasurer) Dr. Dzaharudin Mansor Stan Singh-Jit Christopher Chan Sean Seah Kok Wah Jeffrey Ooi Eric Wong Ong Chin Seong K.T Ong Advisors Ivan Teh Ahmad Rizan Ibrahim Andy Khoo Carol Wong Dato Latt Shariman Abdullah Dr. Amirudin Abdul Wahab Dato Dan E. Khoo Xavier Tan Harres Tan Lee Boon Kok Wee Kee Heng Foo Sen Chin Ang Chin Joo David Wong Nan Fay Dato Wei Chuan Beng Derrik Khoo Sin Huat Woon Tai Hai Shaifubahrim Saleh 6 Annual Report 2014/2015

8 Office Bearers Cheah Kok Hoong Chairman Hitachi Sunway Information Systems Sdn Bhd Chin Chee Seong Deputy Chairman Galasys Solution (MSC) Sdn Bhd Ganesh Kumar Bangah Secretary MOL AccessPortal Sdn Bhd Danny Lee Treasurer Epson Malaysia Sdn Bhd Councillors Dr. Dzaharudin Mansor Stan Singh-Jit Christopher Chan Sean Seah Kok Wah Jeffrey Ooi Eric Wong Ong Chin Seong K.T Ong Ivan Teh Ahmad Rizan Ibrahim Andy Khoo Carol Wong Dato Latt Shariman Abdullah Dr. Amirudin Abdul Wahab Advisors Dato Dan E. Khoo Xavier Tan Harres Tan Lee Boon Kok Wee Kee Heng Foo Sen Chin Ang Chin Joo David Wong Nan Fay Dato Wei Chuan Beng Derrik Khoo Sin Huat Woon Tai Hai Shaifubahrim Saleh Microsoft (M) Sdn Bhd IronHorse Asia Sdn Bhd The Media Shoppe Bhd Bimbit.com Sdn Bhd Celcom (Malaysia) Bhd IBM Malaysia Sdn Bhd Powerware Systems Sdn Bhd Dell Sales Malaysia Sdn Bhd ADV Fusionex Sdn Bhd Dataprep Holdings Berhad Maxis Broadband Sdn Bhd Genovasi Malaysia Sdn Bhd Persatuan Sukan Elektronik Malaysia (esports Malaysia) CyberSecurity Malaysia Multimedia Development Corporation Sdn Bhd Rototype International (M) Sdn Bhd I-Commerce Sdn Bhd e-lock Corporation Sdn Bhd ECS ICT Bhd Cuscapi Bhd SnT Global Sdn Bhd REDtone Telecommunications Sdn Bhd ACGT Sdn Bhd BDO Consulting Sdn Bhd REDtone International Berhad Annual Report 2014/2015 7

9 APPOINTMENTS BY RULE By Rule 14 (f) Part (IV) (The Council), on 13 November 2014, the Council appointed the following as Councillors: 1. KT Ong of Dell Sales Malaysia Sdn Bhd 2. Ahmad Rizan Ibrahim of Dataprep Holdings Berhad 3. Andy Khoo of Maxis Broadband Sdn Bhd 4. Carol Wong of Genovasi Malaysia Sdn Bhd By Rule 15(h)(Powers of the Council) Part (IV) (The Council), on 13 November 2014 the following are appoied as Advisors to the Council: 1) Dato Dan E Khoo 2) Xavier Tan 3) Harres Tan 4) Lee Boon Kok 5) Wee Kee Heng 6) Foo Sen Chin 7) Ang Chin Joo 8) David Wong Nan Fay 9) Dato Wei Chuan Beng 10) Derrik Khoo 11) Woon Tai Hai 12) Shaifubahrim Saleh By Rule 14 (f) Part (IV) (The Council), on 15 January 2015, the Council appointed the following as Councillors: 1. Dr Amirudin Abdul Wahab of CyberSecurity Malaysia 2. Dato Latt Shariman Abdullah of Electronic Sports Malaysia (esm) By Rule 14(h)(iii) Part (IV)(The Council), on 17 October 2015, Mr Ganesh Kumar Bangah resigned from his Secretary position. The Council organised a Strategic Planning Session at Awana, Genting on Jan 2015, with the objective to facilitate robust plans and strategies, and to realign priorities to meet the needs of the Association and members in the year ahead. Name Designation Attendance Cheah Kok Hoong Chairman 12/12 Chin Chee Seong Deputy Chairman 11/12 Ganesh Kumar Bangah Secretary 9/12 Danny Lee Treasurer 8/12 Jeffrey Ooi Councillor 8/12 Eric Wong Councillor 12/12 Ong Chin Seong Councillor 10/12 Ivan Teh Councillor 4/12 Dr Dzaharudin Mansor Councillor 8/12 Name Designation Attendance Stan Singh-Jit Councillor 9/12 Christopher Chan Councillor 10/12 Sean Seah Councillor 9/12 KT Ong Councillor 6/11 Ahmad Rizan Ibrahim Councillor 6/11 Andy Khoo Councillor 7/11 Carol Wong Councillor 8/10 Dr Amirudin Abdul Wahab Councillor 1/7 Dato Latt Shariman Abdullah Councillor 2/7 8 Annual Report 2014/2015

10 09 Milestone Journey PIKOM s Journey thus far. and still progressing onwards and upwards Formed in August 1986, PIKOM s ambition is to create an environment which is conducive to the health, prosperity and competitive nature of the ICT industry. In line with this, PIKOM aims to be a catalyst for the growth of the ICT industry in Malaysia. Throughout our 29-year epic journey, our transformation has taken us from the fledgling Association we started out as, building upon success after success in charting numerous milestone achievements both locally as well as globally, and to emerge as the voice of the Malaysian ICT Industry and the face at the global ICT stage. Annual Report 2014/

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13 12 Industry Overview 2015 ICT Job Market Outlook A signature report providing average salary trends, job sentiment index, hottest sectors and jobs PIKOM published the eagerly awaited PIKOM ICT Job Market Outlook in Malaysia 2015 Report, the 9th edition in this series, since PIKOM s Research Committee partnered with Jobstreet.com, besides making due references from Robert Walters and PayScale web publishers. The data compilation essentially covered 24 industry classifications, with 4 industries from the ICT services related sector. Average ICT Salary increased by 7.9% in 2014: The average monthly salary of ICT professionals in 2014 registered an increase of 7.9% from RM7,142 in 2013 to RM7,706 in ICT Salaries Continue to Rise ,443 4, % 4, % 8,278 7,706 7, % 6, % 6, % 5, % 5, % 8.2% 8.2% Widening Salary Gap among ICT Jobs: Overall, the salary gap between senior managers and fresh graduates has steadily widened from 2.58 times in 2010 to 2.99 times in 2014, with a projected 3.10 times in This is attributed to higher demand for experienced professionals with the talent pool being limited in Malaysia. CIO/ CTO salary growing at 8.7% per annum at higher end: On average in 2014, C-Level ICT professionals took home a salary between RM29,167 to RM 45,000 per month. Benchmarking against other countries: Salaries in the gulf are on average 1.74 times more than in Malaysia. Among Asian countries, Hong Kong and Singapore were yet again top choices with salaries being 1.58 times and 1.41 times more. Hot ICT Jobs: In the technical domain, ICT professionals equipped with Java, C#, C++,.Net, SharePoint and Web Application Developers remain highly sought after. Under business applications, the fast growing jobs are notably in IT Security and Big Data Analytics. 12 Annual Report 2014/2015

14 Top 9 ICT Jobs in next 5 years: Of the total new jobs expected to be created in the next five years, based on trends from the United States, it is expected that 45% of jobs will focus on software development and computer programming. For software development skills, companies should look for graduates from either Computer Science or Software Engineering disciplines: The report revealed that most employers do not, or are not able to distinguish degrees from distinct ICT disciplines. This leads to a higher likelihood of companies employing the wrong graduates for the required ICT role. PIKOM hopes that companies will implement the learnings from the report towards retaining our top talents and encouraging more graduates to join the ICT sector. ICT Strategic Review 2015/2016: Reinventing Leadership in the Digital Age The research-oriented publication of the ICT Industry, by the ICT Industry, for the ICT Industry PIKOM s ICT Strategic Review 2015/2016 publication, suitably themed, Reinventing Leadership in the Digital Age provides valuable insights collated from mainstream policy makers and industry players including academia. The theme of this publication is timely but Reinventing Leadership demands a strong sense of creativity and will power, and it must be translated into different and timely execution. The crucial question to ask ourselves is, How much do you need to Reinvent your Leadership in this Digital Age? This publication has compiled a number of thought leadership articles centered on this theme; offering insights and strategic direction in addressing contemporary and newer issues, and some thoughts on how to take your business to the next level. The articles covered in this edition are: Chapter Topic Author No. 1. The Malaysian Economic and ICT Outlook 2015/16 PIKOM 2. ASEAN Economic Community: Digital Leadership in the context of e-asean PIKOM 3. Lending a Human Touch to Digital Leadership Leaderonomics 4. The Digital Overhaul: Rethinking Manufacturing for the Digital Age IBM 5. Leadership in National ICT RD&C: A MIMOS Perspective MIMOS 6. Change Management: Compelling Business Case for Change Pritchett Malaysia and People Synergy 7. Sustainability Leadership begins with the Prevention of Greenwashing Green Data Center LLP 8. Smart Governance towards Changing the Landscape of the Malaysian Public Sector Nottingham University Annual Report 2014/

15 14 Reports From Committees And Chapters PIKOM GAC Members 2015/2016: Chair : Dr Dzaharudin Mansor, Microsoft Malaysia Deputy Chair : Ahmad Rizan, Solsis Members : Mazidee Md Ramli, Strateq : V. Surendren, Hewlett-Packard : Megat Mazhar Khair, Vads : Abdul Rahman Abu Hanifa, Intel Electronics : Azrin Abd Shukor, Dell : Nordin Mat Isa, Mesiniaga : Hasnul Nadzrin Shah, IBM Malaysian Qualifications Agency (MQA) GAC has partnered MQA in efforts to increase compliance to the new Programme Standards for Computing, particularly when employers hire certain ICT position. There is a strong need for PIKOM to be pro-active in educating the ICT industry and employers on the differing ICT roles and in matching suitable graduates. Trans-Pacific Partnership Agreement (TPPA) GAC continued to raise Industry concerns at a MITI workshop on Intellectual Property Rights and procurement. With the TPPA negotiations now concluded, we can expect greater transparency to scrutinise the final text and ascertain the impact to the ICT Industry. PIKOM s RECOMMENDATIONS FOR NATIONAL BUDGET 2016 As part of its policy shaping engagement, the GAC took a proactive role to submit PIKOM s ICT Industry recommendations to the MoF for consideration into the National Budget 2016, a summary of which is: 1) GST zero-rated for ICT products and services PIKOM recommends that ICT products and services be zero-rated. This will help ensure that prices remain more affordable for all Malaysians, be it for personal or business users. 2) Across the board reduction of broadband rates for individuals, households and businesses PIKOM recommends that the government consider further reductions across the board to encourage greater uptake of broadband toward bridging the digital divide and boosting accessibility, especially in rural and underserved areas. PIKOM also raised this at a separate dialogue with the MITI Minister. 14 Annual Report 2014/2015 Government Affairs Committee (GAC) The GAC is PIKOM s engagement and advocacy arm. Their efforts help shape more effective policies to bring about a more conducive business operating environment for the ICT Industry. GAC has over the years built up an acknowledged, credible profile such as to secure representation on 42 various Government Agencies ranging from the Economic Planning Unit (EPU), Malaysian Qualifications Agency (MQA), Ministry of Finance (MoF), MITI, MDeC and HRDF, to local universities.

16 3) Standardisation of cost & transparency of process for participation in GLC tenders PIKOM recommends enhancing the tender process in GLCs in creating greater uniformity, consistency, transparency and integrity within the procurement exercise. 4) National E-waste Disposal Awareness (NEDA) Programme PIKOM recommends the Government engages Industry Associations to undertake a National E-waste Disposal Awareness (NEDA) Programme nationwide to raise awareness, develop a workable pilot model and undertake primary research. Some key engagements with the Government: Budget dialogue session with the PM and Captains of Industries 11th Malaysia Plan Inter-Agency Planning Group (IAPG), an agency under the EPU: A pivotal role in developing the 5-year plan for the country from 2016 to 2020 PIKOM CIO CHAPTER (PCC) The PCC provides a platform for CIOs and Heads of ICT in a user organisation to network and exchange ideas for knowledge sharing. More than 100 CIOs of the largest corporations and government agencies are part of this PCC. PIKOM CIO chapter exco 2015/2016: Chair : Charles Tan, CIO of AmBank Group Deputy Chair : Beh Swan Swan, CIO of Magnum Immediate Past Chair : Hood Abu Bakar, General Manager - ICT of MISC Bhd Exco Members : Tan Kah Chai, Group CIO of Sime Darby : Kevin Chong, CIO, Downstream Business of PETRONAS : June Ng, Head of Group IT, F&N Yuri Iskandar, CIO Country Lead, Accenture Wong Kum Wai, Director-ITS, IHH Healthcare Shary Choo, Head of IT, E&O Cheah Kok Hoong, PIKOM Chairman CS Chin, PIKOM Deputy Chairman Activities 22 September 2014 CIO/CISO Afternoon Tea: Emerging Security Threats at Hilton Kuala Lumpur. Organised by (ISC) 2 9 October 2014 Securing Your Journey to the Internet of Things and Beyond at Le Meridien Hotel, KL. Hosted by Fortinet 3 November 2014 Reinventing Your Business with Cloud, Big Data Analytics, Mobile, Social and Security at Le Meridien Hotel, KL. Hosted by IBM and ECS 22 November 2014 PIKOM PCC Golf Challenge 2014 at Sungai Long Golf and Country Club 4 December 2014 Calling all Superheroes Forum on Cyber-attacks. Hosted by Akamai and AIMS 26 January 2015 Launch of PIKOM CIO Chapter (Northern Region) at Equatorial Hotel Bayan Lepas, Penang. 10 February 2015 IDC Predictions 2015: Accelerating Innovation on the 3rd Platform at PIKOM Boardroom 5 March 2015 Run Grow Transform: Integrating Business and Lean IT at Aloft, KL Sentral. Hosted by Amazon Web Services (AWS) 26 March 2015 Session with Royal Malaysian Customs Department 2-10 May 2015 CIO Chapter Educational Trip to Seoul, Korea Annual Report 2014/

17 Activities (continue) 3 June 2015 Breakfast Talk: Gaining New Levels of Organisation-Wide Efficiency Through Business Agility at Le Meridien Kuala Lumpur. Sponsored by Rally Software 18 June 2015 CIO Sharing: Project Intellego at PIKOM Boardroom 27 July 2015 Exclusive Preview of Microsoft Windows10 and Dialogue with Performance Management and Delivery Unit (PEMANDU) at PIKOM Training Centre 27 August 2015 PCC Members Dinner Gathering at Pietro. Hosted by Epson 4 September 2015 Escaping Security s Dark Ages at The Gastro Project. Hosted by EMC 2 and RSA 6 October 2015 PIKOM CIO Chapter AGM 9 October 2014 Securing Your Journey to the Internet of Things and Beyond, Le Meridien Hotel, Kuala Lumpur 3 November 2014 Reinventing Your Business with Cloud, Big Data Analytics, Mobile, Social and Security 22 November 2014 Eager golfing participants ready for the challenge 16 Annual Report 2014/2015

18 Hood Abu Bakar delivering his speech at the IDC Predictions January 2015 Launch of PIKOM CIO Chapter (Northern Region) at Equatorial Hotel Bayan Lepas, Penang 10 February 2015 IDC Predictions 2015: Accelerating Innovation on the 3rd Platform PIKOM CIO Chapter enthralled at latest technology at Samsung Headquarters 27 July 2015 Exclusive Preview of Microsoft Windows 10 and Dialogue with Performance Management and Delivery Unit (PEMANDU) 2-10 May 2015 Embracing the local culture during the CIO Chapter Educational Trip to Seoul, Korea Annual Report 2014/

19 18 Annual Report 2014/2015 OUTSOURCING MALAYSIA (OM) OM, a chapter of PIKOM with MDeC as a strategic partner, seeks to position the global business services (GBS) industry for growth. Formed in 2006, OM has more than 100 members representing major players from the shared services and outsourcing sector. Committee Members (2014/2015) Designation Name Company Name Chair David Wong Nan Fay SNT Global Deputy Chair (Outsourcing) Anthony Raja Devadoss Kelly Outsourcing & Consulting Group Deputy Chair (Shared Services) Jason Crimson Kimberly Clark Regional Services Treasurer Dato' Lim Han Boon Envotech Global Resources Committee Akhil Gupta Basis Bay Services MSC Billy Lee Hitachi Sunway Data Center Services Chan Suit Fong AirAsia Global Share Services Cheang Lai Meng Sime Darby Global Services Edmund Eer Yong Kiong itac MSC Outsourcing Munirah Looi Brandt International Nicholas Tay CSC Malaysia Phan Yoke Hin HDC Data Centre Advisor CJ Ang Cuscapi Berhad Ghazali Darman Bursa Malaysia Pattabhiraman Muthukumaraswamy UOB Centre Excellence Phil Captain PMC Team Sudhir Agarwal Aegis BPO Malaysia Activities 5-6 Nov 2014 MDCA Conference. Anchor sponsorship from MDeC and Huawei 25 Nov 2014 IAOP Chapter Meeting & OM Networking Session 26 Nov 2014 Finance Focus Group (FFG) at Le Meridien Hotel 5-6 Feb 2015 OM Strategic Planning Meeting at Melaka Feb 2015 Participation at Outsourcing World Summit (OWS), Phoenix, Arizona 25 November 2014 IAOP Chapter Meeting & OM Networking Session attracted over 110 attendees

20 Activities (continue) Mar 2015 MDCA participated at Cloud Expo Europe 2015 Trade Mission, UK Mar 2015 OnTrac Star Certification Programme 25 Mar 2015 Finance Focus Group (FFG) at Westin Hotel 9-10 Apr 2015 MDCA participated at DataCloud SEA event held at Iskandar Johor 21 May 2015 FMM ICT Conference 2015, at Royale Chulan Damansara 28 May 2015 Launch of OM Research Report: Global Business Services Outlook A Buyers Perspective May 2015 MDCA members participated at PEMANDU EPP3 Lab 3-4 June 2015 Data Cloud Europe 2015, Monaco Aug 2015 OM B2B (EPP2): Trade Visit to the Philippines 27 Aug 2015 Talk with Mark Coopersmith of University of California, Berkeley at SEGI University, Kota Damansara Sept 2015 Singapore Datacenter Week Sept 2015 Smart Sourcing Summit 2015 (SSS) at Le Meridien Hotel, KL 17 Sept 2015 MoU Signing with Universiti Kebangsaan Malaysia (UKM) and Call Centre Association of Malaysia (CCAM) 26 November 2014 Rapt attention by attendees at the OM Finance Focus Group February 2015 OM participation at the Outsourcing World Summit March 2015 MDCA Chairman speaking at the Data Centre World Keynote during the Cloud Expo Europe 2015 in London March 2015 OnTrac Star Certification training session in progress 25 March 2015 Key Panellists for the Finance Focus Group in discussion Annual Report 2014/

21 28 May 2015 OM launching the first GBS industry report 3-4 June 2015 MDCA participated at the Data Cloud Europe 2015 in Monaco 27 August 2015 Talk with Mark Coopersmith of UC Berkeley at SEGI University Mark Coopersmith sharing his insights at SEGI University Launch of OM Research Report: Global Business Services Outlook A Buyers Perspective August 2015 Trade visit to OM counterpart IBPAP in the Philippines September 2015 MDCA s booth at the Singapore Datacenter Week Annual Report 2014/2015

22 17 September 2015 Smart Sourcing Summit 2015 (SSS) at Le Meridien, Kuala Lumpur 17 September 2015 Partners in growing the GBS sector 17 September 2015 MoU signing with UKM and CCAM BIG DATA SPECIAL INTEREST GROUP The Special Interest Group (SIG) on Big Data had its first meeting in October 2015 with the objective to create awareness on what Big Data is and to gather industry and subject matter experts to contribute toward values realisation of Big Data. It also aims to act as a platform for integration and forum between the Government business and ICT community, and to connect local and International higher learning institutions on big data awareness and education. Inaugural meeting of the Special Interest Group on Big Data Annual Report 2014/

23 PIKOM plays an active role in the international arena through our representation on the boards of the Asian Oceanian Computing Industry Organisation (ASOCIO) and the World IT and Services Alliance (WITSA). Activities 23 Oct 2014 MoU with MDeC on WCIT 2020, witnessed by the PM 11 Nov 2014 B2B session with French ICT Companies. Hosted by the French Embassy Nov 2014 B2B Session with Belgian Companies 29 Apr 1 Mar 2015 ASOCIO MTV at Bhutan May 2015 PIKOM hosted ASOCIO Senior Officers 1 June 2015 Visit by Delegation from Czech Republic 11 June 2015 Hosting the Award Winning Turkish Call Center delegation at the PIKOM Building Aug 2015 ASOCIO Plenary Meeting in Bangkok 5 Oct 2015 ASOCIO Board Meeting and General Assembly 2015 at Sunway Pyramid Convention Centre. Hosted by PIKOM 7 Oct 2015 ASOCIO ASEAN Economic Community (AEC) Digital Taskforce [AADT] 7 Oct 2015 MoU signing with CISA Taiwan at Sunway Pyramid Convention Centre 16 Oct 2015 Visit from Taiwan s Institute for Information Industry, facilitated by Frost & Sullivan 23 October 2014 Prime Minister Dato Sri Najib Tun Razak witnessing the MoU signing for the WCIT Annual Report 2014/2015

24 27-28 May 2015 ASOCIO officers paid a courtesy ASOCIO officers receiving PIKOM s 11 June 2015 Hosting the winners of the Turkey Call visit to Invest KL CEO, Datuk heartfelt donation for the Nepal Center 2015 Awards Zainal Amanshah earthquake victims August 2015 ASOCIO Plenary Meeting in Bangkok, Thailand 5 October 2015 ASOCIO Board Meeting and General Assembly 2015 at the 7 October 2015 ASOCIO Press Conference to announce Sunway Pyramid Convention Centre PIKOM heading the newly formed AADT 7 October 2015 MoU signing with CISA Taiwan 16 October 2015 Visit from Taiwanese ICT companies Annual Report 2014/

25 The Consumer Industry Committee looks into the interest of the ICT retail sector. One prime activity is to organise the PIKOM Fair. PIKOM Fair 2015, KLCC (27 February 1 March) This year s PIKOM Fair kicked-off in Kuala Lumpur to a host of consumers eager to snap up the myriad of gadgets and technology on offer. Subsequent roadshows at PERSADA, Johor and 1Borneo, Kota Kinabalu, both held on March 2015 enjoyed a similar reception. This year s fair, although smaller in scale compared to previous years, was nonetheless a commercial success. PIKOM also organised the fair during the November and December school holidays in Plans are being drawn up to re-position this annual event to project an even more vibrant and sustainable venture. Snapshot of the kick-off event in Kuala Lumpur at Kuala Lumpur Lucky draw a sure-fire crowd puller! 24 Annual Report 2014/2015

26 Lucky draw winners beaming away! at Johor Bahru Johor consumers crowding around the exhibition booths A giant mascot to add to the festivities Consumers mulling over promotions at Kota Kinabalu Lucky draw winner Annual Report 2014/

27 26 Media Engagement Awareness of the ICT Industry s and PIKOM s contribution, concerns and recommendations are crucial in helping to shape public policy for a more conducive ICT operating environment. Summary of Media Engagement Effort Date Media Engagement Topic 7 October 2014 Press Conference Budget Commentary October 2014 Press Conference AGM Announcement 24 March 2015 Press Release GST Impact Release 22 April 2015 Media Statement PIKOM supports the reduction of broadband rates 21 July 2015 Media Briefing ICT Job Market Outlook Survey Release September 2015 Media Briefing ASOCIO PIKOM ICT Leadership Summit October 2015 Media Event ICT Awards Night October 2015 Media Briefing Formation of ASEAN Digital Task Force, signing of MoU with CISA PIKOM Chairman being interviewed on ASTRO Awani At the ASTRO Awani broadcasting studio 26 Annual Report 2014/2015

28 Media Articles covering ICT and PIKOM Greater media exposure in 2015 compared to 2014 (346 press clippings in 2015 compared to 244 in 2014) PIKOM had engaged in media activities such as Press Conferences, Radio and Television Interviews in which a key deliverable is generating media coverage and airtime. Given below is a snapshot of the articles generated in the print media, focusing on the related topic PR Value increased over 2014 The PR Value is a benchmark figure used to measure the value of media publicity garnered in terms of advertising spend PIKOM s PR Value up to October 2015 was RM4.93 million compared to RM4.76 million for In addition, 2015 recorded more media clippings (346 articles) compared to 2014 (244 articles). Annual Report 2014/

29 28 Highlights Of Events Activities 14 October 2014 Annual Charity Golf 2014, Kota Permai Golf & Country Club PIKOM raised RM54,000 to support the National Kidney Foundation, Pusat Jagaan Sri Sai and Yayasan Orang Kurang Upaya Kelantan. 108 ICT leaders participated in this event which included a live-auction for players to bid for smartphones and other ICT items. Initiated in 2008, PIKOM has raised more than RM600,000 to benefit our local charities and NGOs through its Annual Charity Golf event. PIKOM Chairman, CEO and Council Members at the 2014 Charity Golf Event A PIKOM member swinging for charity Recipient NGOs with PIKOM s charity contribution 28 Annual Report 2014/2015

30 6 February 2015 Chinese New Year gathering at HT Consulting where more than 100 members gathered to usher the new year Former PIKOM Chairman, Harres Tan crooning a classical tune Chinese New Year Enjoying the ambience at the Chinese New Year Members Celebration Night Loh Hei for ICT Prosperity! PIKOM Council Member, Stan Singh-Jit with guests Guests enjoying the delicious spread of food Hari Raya Aidilfitri 11 August 2015 Membership: Hari Raya Open House attracted over 200 members and partners A warm and colourful Hari Raya reception Annual Report 2014/

31 PIKOM INDUSTRY ENGAGEMENT (PIE) Mobile Platform PIE is the newest industry-wide initiative aiming to connect and develop a stronger network amongst ICT firms throughout Malaysia with universities, government organisations and individuals. Through a mobile application, PIE users will be able to find firms operating across a wide array of sub-industries, reserve their participation at ICT events, access cutting edge industry research, and redeem deals offered by retailers seeking to attract more customers. PIE promotion at IDC Mobility Conference HELP University students learning about PIE PIE Promotion 27 Feb 1 Mar 2015 PIKOM FAIR 2015 at Kuala Lumpur Convention Centre 2 April 2015 Talk on PIE to visiting students from Universiti Teknologi Petronas (UTP) 15 Apr 2015 Tech Day 2015 at HELP University 15 Apr 2015 Workshop for retailers at PIKOM Networking Cocktail and introduction to PIE at PIKOM Training Centre Apr 2015 Big Data Week at Sunway Pyramid Convention Centre 12 May 2015 IDC s Asia Pacific Enterprise Mobility Conference 2015 at Shangri-La Hotel KL 17 Sept 2015 OM Smart Outsourcing Summit 2015 at Le Meridien Hotel, KL 6-7 Oct 2015 ASOCIO PIKOM ICT Leadership Summit 2015 at Sunway Pyramid Convention Centre 30 Annual Report 2014/2015

32 ASOCIO PIKOM ICT LEADERSHIP SUMMIT 2015 ASOCIO and PIKOM combined to co-host this premier event, the first time since 1998 The Leadership Summit was designed to cover the industry s latest trends and insights to spur innovation and adoption of new technologies and new business models to drive ICT growth in Malaysia and the region. This year s event, held on 6-7 October at the Sunway Pyramid Convention Centre was themed, Reinventing Leadership in the Digital Age. Attended by over 700 delegates with 35 C-level speakers, this event was specifically designed to address the rise of the ASEAN Economic Community (AEC) which will have an impact on all industries, ICT included. The Leadership Summit was successfully organised with the help and strong support from strategic partners MDeC, the Ministry of Tourism and Culture Malaysia, Outsourcing Malaysia, as well as key sponsors Fusionex, Silverlake, NTT Data and others. This event also witnessed the launch of the ICT Strategic Review 2015/2016. This 7th edition publication showcases a wide spectrum of articles that identify key developments in ICT, with special focus on leadership in the digital age. A section of the delegates at the Summit. Annual Report 2014/

33 Speakers and Delegates of ASOCIO PIKOM ICT Leadership Summit 2015 Key Industry players sharing their invaluable insights (from left: Tan Sri Dato Dr Munir Majid, Thamanoon Vechvittayaklung, HE Minister Victor Dominello, Sharimahton Mat Salleh, Prof. Tan Sri Dato Dr Lin See Yan and Goh Peng Ooi) Building business contacts amongst delegates Delegates sharing a light moment Launching of the annual PIKOM ICT Strategic Review 2015/2016 by MDeC CEO, Dato Yasmin Mahmood Delegates at the ASOCIO PIKOM ICT Leadership Summit 2015 Exchanging thoughts and ideas during tea break Exhibitors booth during the Summit 32 Annual Report 2014/2015

34 ICT AWARDS NIGHT 2015 A recognition of the best of the best within the Malaysian ICT Industry This stellar affair was held on 6 October 2015 at Sunway Resort Hotel and Spa, attended by well over 1,100 members and invited guests. Prominent personalities, both within the ICT Industry and beyond, graced this red-carpeted event to honour recipients of esteemed awards, amidst pomp and pageantry akin to the Hollywood awards setting. Officiated by the Minister of Energy, Green Technology and Water, YB Datuk Seri Panglima Dr Maximus Johnity Ongkili, various awards were given out in recognition of local creativity as well as ground-breaking achievements and contributions to the industry. Prestigious Award Winners of the night YB Datuk Seri Panglima Dr Maximus Ongkili receiving the ASOCIO Leadership Award ASOCIO Chairman, Bunrak Saraggananda and MDeC Chairman, YBhg. Tan Sri Abdul Halim Ali Annual Report 2014/

35 PIKOM Members in a suave, slick pose Special Performance by the Haku Ensemble from Japan Happy smiles all around YBhg. Tan Sri Abdul Halim Ali receiving the PILA ICT Personality of the Year Award Some of the top ICT Industry 2015 awards winners are: ASOCIO Leadership Award: YB Datuk Seri Panglima Dr Maximus Johnity Ongkili ASOCIO Honorary Award: Harres Tan MSC Malaysia APICTA Award: Close to 30 awards in the respective categories were announced. Winners would represent Malaysia at the Regional APICTA in Sri Lanka PILA ICT Personality of the Year Award : YBhg. Tan Sri Abdul Halim Ali, Chairman MDeC Musical act Mamma Mia! had the guests applauding for more 34 Annual Report 2014/2015

36 ANNUAL DINNER & PIKOM ICT LEADERSHIP AWARDS NIGHT 2014 (Sime Darby Convention Centre, 14 Nov 2014) Last year s event was no less glitzy, with over 500 members and guests attending. The then Secretary General of the Ministry of Communications and Multimedia Malaysia (MCMM), YBhg. Datuk Seri Abdul Rahim Radzi, graced the occasion to which proved a fitting backdrop for recognising the year s strong contribution from members and organisations. The prestigious PILA ICT Personality of the Year Award was accorded to YBhg. Dato' Mohamed Sharil Mohamed Tarmizi, the then Chairman of MCMC. PIKOM members smiling sweetly PIKOM ICT Leadership Awards 2014 Guests enjoying the food and entertainment Annual Dinner PIKOM ICT Leadership Awards A light moment at the VVIP table (at centre is the Guest of Honour, YBhg. Dato Seri Abdul Rahim Radzi) Annual Report 2014/

37 Musical performance of the night Energetic dance performance to kick start the dinner and awards show The emcee keeping the crowd entertained PIKOM ICT Leadership Award Winners Annual Report 2014/2015

38 37 PIKOM Learning Events Learning is a continuous process, and PIKOM is cognisant of this fact. PIKOM s Training Centre organises a variety of programmes and courses for the benefit of its members. One of its highly successful programmes is the Project Leadership Certification (PLC) with 22 training sessions organised to-date and with 470 Project Leaders trained and certified. Date Session Nov th PLC Jan th PLC 22 Jan 2015 Workshop: Coaching with Confidence - An Introduction to Coaching Skills, PIKOM Training Centre 31 Mar 2015 Hardware Talk with IDC April th PLC 1-5 June st PLC 28 Sept 2 Oct nd PLC PIKOM Executive Director Ong Kian Yew during a Project Leadership Certification Course Analysts from IDC sharing their knowledge and insights during the Hardware Talk Members actively participating at the PLC session Annual Report 2014/

39 38 List Of New Members Membership Currently, PIKOM s overall membership stands at 757 Members, of which 465 are Affiliates, 42 Associate Members, 246 Ordinary Members plus 4 overseas members. New Ordinary Members No. Organisation 1 Advancetc Sdn Bhd 2 Collabera Sdn Bhd 3 CSC Malaysia Sdn Bhd 4 Escan Technologies (M) Sdn Bhd 5 Experian Marketing Services (Malaysia) Sdn Bhd 6 GCM Technologies Sdn Bhd 7 Genovasi Malaysia Sdn Bhd 8 MeenGi Sdn Bhd 9 Peering One Sdn Bhd 10 PelionTech Solutions Sdn Bhd 11 Persatuan Sukan Elektronik Malaysia (esports) 12 Red One Network Sdn Bhd 13 SEA Distribution Sdn Bhd 14 Software Dynamics Sdn Bhd 15 Vagler International Sdn Bhd 16 V-cube Malaysia Sdn Bhd New Associate Members No. Organisation 1 ADCore Agency 2 Regus Management Malaysia Sdn Bhd New Affiliates No. Organisation 1 Andida Holdings (M) Sdn Bhd 2 Averis Sdn Bhd 3 BSCom (M) Sdn Bhd 4 City Mobile Communication Solutions 5 Clobit Technology (J) Sdn Bhd 6 Comaccess IT Resources 7 De'Connect PLT 8 Eco Pro Technology Sdn Bhd 9 Maka GPS Technologies (KL) Sdn Bhd 10 NC Computer (M) Sdn Bhd 11 Newict Marketing (M) Sdn Bhd 12 Packet One Networks (Malaysia) Sdn Bhd 13 Pertama Pengurusan 14 Style Vision Sdn Bhd 15 Sunshine Consumable Marketing 16 Tentacle Technologies MSC Sdn Bhd 17 Today Mobile Sdn Bhd 18 TPLink Distribution Malaysia Sdn Bhd 19 Waltzcomm Sdn Bhd 20 ACCA Malaysia Sdn Bhd 21 Accountstaff (Malaysia) Sdn Bhd 22 Airasia Global Shared Services Sdn Bhd 23 Atos Origin Services (M) Sdn Bhd 24 Bat Aspac Service Centre Sdn Bhd 25 BIT Services Sdn Bhd 26 Infinite Code Malaysia Sdn Bhd 27 Manulife Technology & Services Sdn Bhd 28 Mesiniaga Alliances Sdn Bhd 29 Synergycentric Sdn Bhd 30 Taknet Systems Sdn Bhd 31 Tenaga Nasional Berhad 38 Annual Report 2014/2015

40 National and International Affiliations PIKOM is honoured to be affiliated to esteemed and established national and international organisations as listed below: Asian Oceanian Computing Industry Organization (ASOCIO) World Information Technology and Services Alliance (WITSA) Asia & Pacific Internet Association (APIA) Malaysian Service Providers Confederation (MSPC) Annual Report 2014/

41 40 PIKOM Secretariat Ong Kian Yew Executive Director Alicia Wong Head of Finance & Admin Ramachandran Ramasamy Head of Policy, Capability & Market Research Justin Joseph Director of Outsourcing Malaysia Grace Lee Manager M.I.C.E. G ny Chin Manager M.I.C.E. Audreen Wong Manager, Sales & Marketing Ng Wai Teng Executive Secretary Sharon Sunita Membership Manager, OM Arthur Chew IT & Web Administrator Nurul Aimi Mohamad Executive M.I.C.E. Jamie Tan Assistant Manager, Finance Naquib Tajudin Executive, Corp Affairs Sambanthamurty Ganesan Programme Manager, OM Nur Azlianawatie Alel Senior Executive, OM Muzalelawati Mustapha Executive. Finance and Admin Max Ho Senior Executive, OM Elizabeth Suni Executive, OM 40 Annual Report 2014/2015

42 E1-01-G, Empire Damansara, No 2, Jalan PJU 8/8A, Damansara Perdana, Petaling Jaya, Selangor Darul Ehsan, Malaysia Tel: +6(03) Fax: +6(03)