WARRANTY 101: Part 3 Component Warranty Coverage

Transcription

1 WARRANTY 101: Part 3 Component Warranty Coverage

2 ABC Warranty Filing Warranty Claims (Part 1) Parts Ordering (Part 2) Component Warranty Coverage (Part 3)

3 Coverage, Major Components - Engine - 2 years / Unlimited Mileage (standard) Coverage start date = delivery date of coach (when Coach Acceptance Form is signed) Warranty covered by Manufacturer Warranty must be completed by authorized warranty dealer or distributor

4 Coverage, Major Components - Engine - Different for Detroit in 2011: Van Hool will cover alternators & starters during complete 30 month warranty Detroit Warranty covers repair during warranty period resulting from defects in material or workmanship

5 Coverage, Major Components - Engine - Detroit Diesel Hotline (800) :00 a.m. 7:00 p.m. (EST) Monday Friday Saturday 9:00 a.m. 3:00 p.m.

6 Coverage, Major Components Cummins Coverage: - Engine - Van Hool - covers alternators Cummins continues to cover starters Cummins covers engine failure due to normal use/service, defects in material or factory workmanship Cummins provides towing (at a reasonable cost) to nearest authorized Cummins Distributor/Dealer

7 Coverage, Major Components - Engine - Cummins Care Hotline (800) :00 a.m. 5:00 p.m. (EST) After July 1 st This line will be 24/7

8 Coverage, Major Components - Transmission - Allison Transmission: 2 years / Unlimited Mileage Warranty covered by Manufacturer Warranty must be completed by authorized warranty dealer or distributor

9 Coverage, Major Components Allison Coverage: - Transmission - Repairs/Replacement parts to correct malfunctions from defects in material or workmanship (occurring during warranty period) Coverage increases from 2 years to 3 years with use of Transend fluid Towing covered to nearest Allison Distributor or authorized dealer (only when necessary to prevent further transmission damage)

10 Coverage, Major Components - Transmission - Allison Tech & Assistance Center (800) :00 a.m. 6:00 p.m. (EST) Monday - Friday

11 Coverage, Van Hool Components Limited Warranties Based on Time/Miles (whichever occurs first) Coverage start date delivery date of coach (when Coach Acceptance Form is signed) Warranties are 100% transferable to new owner if coach is sold

12 Coverage, Van Hool Components Van Hool Limited Warranty:

13 Coverage, Van Hool Components Warranty Repairs & Part Replacement: Must qualify under Limited Warranty Component Coverage Must be performed by an ABC work shop or authorized dealer (of failed part) Can be performed by owner/lessee if qualified through appropriate training using service literature and proper service tools

14 Which Components are Covered? General Bus Warranty: Most parts listed in our parts manual are covered under warranty Thousands of parts examples:

15 Which Components are Covered? Electrical Systems: Modules (Multiplex Technology) Example: Dash Display

16 Which Components are Covered? Electrical Systems: LED Fixtures

17 Which Components are Covered? Electrical Systems: LED Light Fixtures

18 Which Components are Covered? Air Conditioning & Heating Systems: (Examples) Hoses and O Rings AC Compressors and attaching components AC Clutches Heater Cores Condenser & Evaporators UWE Valves Fans

19 Which Components are Covered? Air Systems: (Examples) Electrical Valves Air Valves Safety Valves Brake Valves Air Dryers

20 Which Components are NOT Covered? Parts MAY fall under our Limited Warranty Wear Items are NOT covered: brake wear rotor wear past the manufacturer specifications Preventative Maintenance Items (outlined in our Maintenance Manuals) Damage as a result of continued driving with a known defect

21 Which Components are NOT Covered? Incandescent Lights:

22 ABC s CustomerCare Network Please contact us with any questions you may have with Warranty and Warranty Recovery from Van Hool Contact us at Listen for the prompts for Warranty, and select the appropriate option.

23 Examples: Ricon Lift Dealer Installed Options Automotion Shades Kidde Fire Suppression SmartWave Monitoring System plus many more Please contact ABC should you have any questions or concerns with any dealer installed option

24 ABC Warranty Repair Locations: 5 ABC Warranty Locations: Perform all warrantable repairs Free Of Charge! Call to schedule an appointment and discuss your concerns with our Service Team to maximize you next visit!

25 ABC Warranty Repair Locations:

26 For questions regarding this Webcast please contact ABC s Warranty Department at Listen for the prompts for Warranty, and select the appropriate option.

27 A friendly reminder: ABC s CustomerCare Department also offers Technical Service Support 24/7 365 days of the year. Contact us at Listen for the prompts for Coach Technical Support, and select the appropriate option. Support is available at this number 24/7.