2017 FAST LUBE OPERATOR

Transcription

1 NOLN FAST LUBE OPERATOR SURVEY RESULTS GENERAL The Fast Lube Operator Survey is one of the most in-depth studies of the fast oil change industry available. Much-requested by both newcomers to the fast lube industry and seasoned operators who use it to evaluate the success of their own operations the survey contains both current and historical data for many operational metrics. Survey data was gathered from questionnaires, via phone interviews, online and mailed directly to operators. The responses for the Fast Lube Operator Survey account for more than 7,000 facilities and include shops operating in all 50 states. SHOP PROFILE Job title that best describes respondent Owner...34% Manager...57% Assistant Manager...3% Technician...3% Corporate Official...3% Statements that are true for respondent s business 50% or more of my revenue comes from oil changes and quick maintenance services (45 min. or less)...8 I have a carwash...51% I sell tires...5 I do auto repairs...65% My stores are independent...4 My stores are franchised...46% I buy my products independently...73% I buy products through my franchise program...41%

2 SHOP PROFILE (CONT.). Age of longest running shop years Average number of bays... 4 Number of bays with full basements... 3 Percentage of business made up of oil changes...55% Where customers wait In their cars...41% In the waiting room...8 Respondents answered this survey with Actual numbers from system-generated reports...34% Estimates based on their experience...66% OPERATIONS 2016 (if available) Average ticket total... $ $76.46 Percentage of annual sales comprised solely of oil change services % Average number of oil changes per day Total number of cars serviced per day (including inspections, repair work, etc.) Break-even car count Average bay time minutes minutes Operators who own their building/land % Operators who lease their building/land... 52%...44% Average cost of goods for a full service oil change Conventional... $15.42 Synthetic-blend... $14.36 High-mileage... $16.11 Full-synthetic... $22.83 Over the past year, the percentage of sales attributed to oil changes has Increased...56% Decreased... Stayed the same...35%

3 DEMOGRAPHICS 2016 (if available) Miles customers drive between oil changes... 4, ,178 Average age of vehicles serviced years years Vehicles serviced that have less than 5,000 miles % Average number of miles on vehicles serviced... 84, ,403 Percentage of repeat customers... 80%... 71% Portion of overall sales made up of fleet accounts Average percentage of in-house fleet accounts... 10% Fleet accounts accepted Enterprise... 60% GE... 60% PH&H... 5 Voyager... 5 Wright Express % EMPLOYEES 2016 (if available) Length of employment for managers years years Length of employment for technicians years years Average number of employees per store Average starting wage for lube techs... $ $9.42 Average annual salary paid to manager... $ $60, Average number of hours per week a technician works Companies that drug test employees... 63%...74% Average annual salary for lube techs... $22, Companies giving a commission/bonus for techs...7 Companies that have a city/state minimum wage...91% Average minimum wage per hour... $10.34 Companies increasing techs starting wage during the last 12 months...8 Amount of increase... $1.07

4 OIL & EQUIPMENT 2016 (if available) Overall breakdown of motor oil sales by weight/grade: 0W %...0% 0W %...1 5W %...26% 5W %...34% 10W %...6% 5W %...1% 15W %...10%... 2%...5% Operators being Paid for their used oil... 6%...1% Charged for their used oil...65% Neither charged nor paid for their used oil...34% Amount paid per gallon for used oil... $ $0.23 Amont charged per load for removal of used oil... $43.42 Amount charged per gallon for removal of used oil... $ $0.21 Operators being charged for used oil filter disposal...$17% Amount charged (per load) of used oil filters... $33.00 Breakdown of oil changes performed, by type: Conventional...4 Semi-synthetic...37% Full synthetic...21% High mileage... Diesel...7% Main bulk oil Conventional...45% Synthetic-blend...55% High-mileage oil is Manufacturer-blend...91% Post-mix converter...

5 PRICES 2016 (if available) Price of oil change with 5 quarts of conventional oil... $ $37.99 Price charged for an additional quart of bulk conventional oil... $ $4.46 Price charged for an additional quart of bottled conventional oil... $ $5.53 Price of oil change with 5 quarts of semi-synthetic oil... $ $43.04 Price charged for an additional quart of bulk semi-synthetic oil... $ $4.80 Price charged for an additional quart of bottled semi-synthetic oil... $ $6.81 Price of oil change with 5 quarts of full synthetic oil... $ $74.97 Price charged for an additional quart of bulk full synthetic oil... $ $8.49 Price charged for an additional quart of bottled full synthetic oil... $ $9.51 Price of diesel oil change for GM (2010-) 6.6L engine... $ $ Dodge (2007-) 6.7L engine... $ $ Ford 6.4L engine... $ $ Ford 6.7L engine... $ $ Passenger car (entry level)... $ $65.20 Price of oil change with 5 quarts of high-mileage oil... $50.47 Price charged for an additional quart of bulk full synthetic oil... $6.03 Price charged for an additional quart of bottled full synthetic oil... $7.41 Operators discounting their own oil changes... 95%...90% Amount of discount... $ $6.49 Overall discount percentage of sales...10% SERVICES % of respondents who offer: Additive sales... 70%... $ % Air conditioner odor removal service... 35%... $ Air conditioner recharge... 60%... $ % Brake pad replacement... 65%... $ Brake fluid flush... 50%... $ Cabin air filter replacement... 94%... $ % Check batteries With a voltage meter... 80%... n/a... n/a For water... 46%... n/a... n/a Diesel exhaust fluid service $ Avg. Charge % of Gross Sales

6 SERVICES % of respondents who offer: Avg. Charge % of Gross Sales Differential service... 91%... $ % Fuel filter replacement... 84%... $ Fuel injector cleaning (multi-part) $ % Headlight restoration... 57%... $ % Lightbulb replacement... 93%... $ Manual drain and refill of radiators... 51%... $ Mechanical ATF exchange... 80%... $ Mechanical engine flush/cleaning... 41%... $ % Mechanical full-block coolant flushes... 71%... $ % Motor oil converters... 31%... n/a... 27% Nitrogen-based tire inflation... 20%... $ % Oil changes on Class 4 or larger commercial vehicles n/a... Oil changes on RVs n/a... 3% Power steering flushes... 74%... $ % Radiator, heater, A/C hose replacement n/a... 7% Rock chip windshield repair... 17%... $ <1% Sell batteries... 86%... $ % Sell extended drain oil filters... 27%... $ Serpentine belt replacement $ % Shock replacement... 61%... n/a... 1% Smog checks/emissions testing... 26%... $ % Spark plug replacement... 60%... $ % Strut replacement... 52%... n/a... <1% Tire rotation $ % Tire sales... 46%... n/a... 22% Transmission service (drain/refill manually)... 83%... $ % Water-repellent glass treatments... 27%... $ <1% Wheel alignment $ % Wheel balancing... 54%... $ Wiper blades (beam)... 87%... $ Wiper blades (conventional)... 91%... $

7 Best Selling Motor Oil % 26% 4% Total 1 1 4% Service Pro 5% 12% Private Label 1 4% Don't Offer Conventional Oil 4% Service Pro 14% 2016 Best Selling Synthetic Motor Oil 3%, Private Label 3%, Amsoil 5%, Service Pro 5%, Kendall 24% 1 4% Total 4% CAM2 5% AMSOIL 5% Service Pro 2 12% 14% 33% Best Selling Oil Filter 2016 Service Champ 3% Promotive 5% 5% Prime Guard 5% Purolator 7% 1 Service Champ 16% Performax 10% Prime Guard 6% NAPA 6% Performax 7% Service Pro 14%

8 26% Best Selling Air Filter % Service Champ 17% 5% Purolator 6% Service Pro 21% Service Champ 17% Promotive Performax Best Selling Cabin Air Filter 14% Prime Guard 7% 7% NAPA 10% Performax Best Selling High-Mileage Oil Prime Guard 4% 24% Service Champ 7% 4% Service Pro 4% CAM2 21% 1 4% 4% Performax Service Pro NAPA Best Selling Synthetic-Blend Oil 3% Total 3% Sunoco 3% CAM2 5% Private Label 6% 1 6% Service Pro 10% Prime Guard 21% 1 16% Best Selling 5W-40 Diesel Oil 7% Hypurion 4% AMSOIL 12% Chevron Delo 400 Premium Blue 17% 35% Shell Rotella T 20% Delvac