Place presentation title here.

Size: px

Start display at page:

Download "Place presentation title here."

Easter Norris
5 years ago
Views:

1 Advancing Place presentation your title here. carwash Place presentation business title here. Place presentation title here.

2 Moderator: Scott Murray, President, Canadian Carwash Association, Ezee Clean Topic Leader Insurance Brent Taylor, Erb and Erb Insurance Topic Leader Wash Volume Scott Murray, President, Canadian Carwash Association, Ezee Clean Carwash Topic Leader Carwash Search Site Jorge de Mendonça, Executive Director, Canadian Carwash Association

CCA Head Office 346-4195 Dundas Street West Toronto, ON M8X 1Y4 Phone:

3 CCA Head Office Dundas Street West Toronto, ON M8X 1Y4 Phone: Fax:

4 » National & regional wash volumes (Regional reports are only available to those participating in the region in question.)» Wash volumes by tier and industry totals» Average revenue per wash» Trend information» Benchmarking data» Market share information» Industry performance» Volumes by wash type 2

5 » Understand the whole market» Assess your performance and compare it to other operators» Make informed pricing decisions» Identify seasonal variations» Enhance planning for new locations or expansion» Provide better options for resale / refinancing 3

6 The CCA WVR process is designed around some simple parameters:» Give you meaningful and reliable data to support your operation.» Make it easy for you to participate.» Protect your individual information and interests. 4

CARWASH VOLUME REPORT SHOWING COMPANY DETAILS FOR PARTICIPANT #12345 Canadian Carwash Association Market: NATIONAL Current Period: Year To Date Q3 2010 Report prepared by Kent Marketing Services

7 CARWASH VOLUME REPORT SHOWING COMPANY DETAILS FOR PARTICIPANT #12345 Canadian Carwash Association Market: NATIONAL Current Period: Year To Date Q Report prepared by Kent Marketing Services Limited Participating Number of SITES Number of CYCLES (All washes including rewash & maintenance) REVENUE REVENUE per SITE REVENUE per CYCLE YTD Q3 Chng (+/- Company YTD Q ) YTD Q3 10 YTD Q3 09 % Chng YTD Q3 10 YTD Q3 09 % Chng YTD Q3 10 YTD Q3 09 % Chng YTD Q3 10 YTD Q3 09 % Chng ,111,253 6,542, % ,245,587 5,452, % ,651,122 4,855, % ,999,854 2,155, % 12,721,755 13,542, % 157, , % % ,376,645 1,457, % ,875 75, % ,587 65, % , , % ,584 38, % Total ,820,063 20,914, % 132,872, ,263, % Note: Coin Operated/Time Pay washes are valued at 4/wash 162, , % % 5 NOTE: The above report is a sample only. The data is not real and does not represent any actual participants.

8 NEW REPORT BY CARWASH TYPE (Based on per Machines or per Bay) Canadian Carwash Association Market:NATIONAL Current Period: Q Report prepared by Kent Marketing Services Limited Carwash Number of MACHINES Number of CYCLES REVENUE per CYCLE Type end Q4 11 end Q4 10 Chng (+/-) Total Q4 11 Total Q4 10 % Chng Q4 11 Q4 10 % Chng Touchless Rollover ,254,254 1,187, % Friction Rollover , , % Touchless Conveyer ,068,887 1,090, % Friction Conveyer , , % Hybrid System , , % Coin Operated , , % Combination ,500 26, % % % % % % % % Total ,168,638 4,293, % Note: Coin Operated/Time Pay washes are valued at 4/wash % NOTE: The above report is a sample only. The data is not real and does not represent any actual participants. 6

9 7

10 12,000 10,000 8,000 6,000 4,000 2,000 0 Canadian Carwash Association

11 90,000 80,000 70,000 60,000 50,000 40,000 30,000 20,000 10,000 - Canadian Carwash Association

12 Canadian Carwash Association

13 Coin Operated Touchless Rollover Conveyer Hybrid Friction Conveyer Touchless Conveyer Friction Rollover Canadian Carwash Association

14 15,000 10,000 5,000 0 Touchless Rollover Friction Rollover Touchless Conveyer Friction Conveyer Conveyer Hybrid Coin Operated Canadian Carwash Association

10.00 9.00 8.00 7.00 6.00 5.00 4.00 3.00 2.00 1.

15 Touchless Rollover Friction Rollover Touchless Conveyer Friction Conveyer Conveyer Hybrid Coin Operated Canadian Carwash Association

120,000 100,000 80,000 60,000 40,000 20,000 0 Touchless Rollover Friction Rollover Touchless

16 120, ,000 80,000 60,000 40,000 20,000 0 Touchless Rollover Friction Rollover Touchless Conveyer Friction Conveyer Conveyer Hybrid Coin Operated Canadian Carwash Association

17 Atlantic Provinces Quebec City Greater Montreal Area Balance of Quebec Greater Toronto Area National Capital Region Northern & Eastern Ontario Western Ontario Manitoba & Saskatchewan Calgary Edmonton Balance of Alberta Greater Regional Vancouver District Balance of British Columbia National Report (available to all participants) Must participate in the region to receive that region s data. 15

18 New Carwash location feature of CCA website

19 Carwash location sample search results

20 Carwash location as a marketing tool The CCA is looking to help operators promote their services through its website. Plans are on the drawing board to have phone applications created so that customers can find carwash locations near the current GPS setting of their mobile device. Members can manage their listing by logging into the site, changing their description and uploading a site photo to help in having their site stand out from the rest. Their site listing is available through the Account Settings menu item which appears once logged in.

21 Carwash location member only edit page

22 Winter in Canada dealing with ice and snow In Canada, ice and snow obviously create common winter hazards for visitors to premises. The courts have acknowledged that it would be unrealistic to expect you to keep premises totally clear of ice and snow at all times during winter. However, when dealing with ice and snow or any other known danger on the premises, to satisfy the duty of care, the business must have in place an effective system of inspection and maintenance. If no such system is in place, or if there is a system but it is not being carried out properly, then the business will likely face liability Of course, what constitutes an effective system will depend on the circumstances. Generally, it will be necessary to prove that the system involves such things as the following: Regular and frequent inspections (frequency will depend on the size of the area, and the volume of visitors); Inspections and reporting of problems are part of the on-going duties of all staff, not just those designated as inspectors; Responsiveness to changing conditions (i.e. the frequency increases during snowy or hazardous conditions); Inspection personnel should have authority to demand immediate maintenance work to rectify problems; Maintenance work should be carried out immediately after problems are noticed; Where immediate maintenance work cannot be done, warning signs should be posted and efforts made to barricade the area to prevent public access; Responsiveness to complaints and observations from the public or other noninspection staff; The system must function as intended. As indicated, it is up to you to prove that you have in place an effective functioning system of inspection and maintenance. Therefore, documentation is important and a detailed and timely investigation of accidents is crucial.

23 Municipal Sidewalks Often a municipal bylaw will impose a duty on adjacent property owners to clear ice and snow from municipal sidewalks. These bylaws are an attempt by the municipality to transfer onto adjacent property owners the responsibility for inspection and maintenance of public sidewalks (at least as far as ice and snow clearing is concerned). The courts have consistently held that such bylaws do not make the adjacent owner liable for damages suffered by a visitor who slips and falls on the municipal sidewalk. Therefore, even though you as the adjacent owner may be liable for a fine for breaching a municipal bylaw by failing to clear the sidewalk, you would not likely not liable for damages to an injured visitor.

24 A viva Insurance Company of Canada INSPECTION / MAINTENANCE LOG COMPANY NAME: LOCATION: NAME OF RESPONSIBLE MANAGER: DATE TIME AREA INSPECTED CONDITIONS NOTED ACTION TAKEN INITIAL A-5415 (9/03)

How to build your own loss control manual After reading the information about how important it is to document your efforts toward making your business as safe as possible for visitors, we would like

25 How to build your own loss control manual After reading the information about how important it is to document your efforts toward making your business as safe as possible for visitors, we would like to offer these few simple tips on how to build your own Loss Control Manual. The information that is documented in this manual could someday be used as your notes in court, so please remember the person who sues you does not have to prove beyond a reasonable doubt, they only have to prove what is reasonable. Step One Get a binder and clearly identify by labeling the outside cover of the binder as the Loss Control Manual Step Two Print off 12 of each of the following forms from this programme and 3 hole punch and place them in the binder. 1. Inspection and Maintenance Log 2. Slip and Fall Investigation Reports 3. Self Inspection Worksheets 4. General Occurrence Reports 5. Blank paper for extra notes

26 Step Three Tab each section of the binder and place them between the different sheets. Step Four Insure that every staff member is instructed on how to use the manual and insure that it is in a place where everyone on your staff has access to it. We also recommend making this a part of your employee orientation program. Don t just let it gather dust on the shelf, use it and use it regularly as you never know when you will need it. In today s litigious society it is only a matter of time, it is not a question of if, it is a question of when.

27 Aviva Insurance Company of Canada Slip and Fall Incident Investigation Report Location: Incident Date: / / dd mm yy Day of Week: Time: ( ) AM ( ) PM INCIDENT INFORMATION: Location of Incident: Description of Incident: Where was visitor going at time of incident?: Was visitor late for appointment?: Weather Conditions: Incident Reported When It Occurred? ( ) Yes ( ) No If no, how was it reported / When? Last Name: Age: Sex: ( ) M ( ) F If minor, was child supervised? ( ) Yes ( ) No CLAIMANT INFORMATION: First Name: If no, explain why not: Address: Telephone: Home: ( ) - Business: ( ) - What was visitor doing prior to incident?: Why was visitor at location?: BODILY INJURY: Description of Injury (visitor s complaints): Emergency treatment given(if any): Injured party taken to medical facility?: If so, where?: How transported? (name of agency): Name of transport (name of badge# ): PROPERTY DAMAGE: Description of Incident: Description of Damaged Item (Age and General Condition): WITNESSES Name: Address: Telephone: Home: ( ) - Business: ( ) - Comments: A-5416 (9/03)

28 Name: Address: Telephone: Home: ( ) - Business: ( ) - Comments: Name(s) of employee(s) working in area at time of incident: (Attach Work Schedule): INVESTIGATION: Was incident site inspected immediately after incident?: ( ) Yes ( ) No If so, time: ( ) AM ( ) PM Inspected by: How did we find out about incident?: Describe Conditions of Scene: Describe Lighting Conditions: Was photograph taken of accident scene or damaged property and visitor? ( ) Yes ( ) No Were floor mats in place?: ( ) Yes ( ) No If floor was slippery or hazard present, were caution signs in place?: ( ) Yes ( ) No Type/condition of shoes?: Eye glasses being worn?: ( ) Yes ( ) No If yes, type: Prescription?: ( ) Yes ( ) No Cane or walker?: ( ) Yes ( ) No Why?: Is injured party taking medication?: If yes, why?: ADDITIONAL INFORMATION: Is there anything needed to add?: Additional paper work attached?: ( ) Yes ( ) No What?: SIGNATURES: Report Completed by: Position: Signature Date: / / dd mm yy Supervisor if applicable: Position: Signature Signed: Report to Head Office: Who: Date: / / dd mm yy Investigation Completed by:

2018 Show Dates. RETAIL SALES ANALYSIS For November, 2017 MMIC / COHV AFFINITY PARTNERS

2018 Show Dates. RETAIL SALES ANALYSIS For November, 2017 MMIC / COHV AFFINITY PARTNERS Retail sales rep ort MOTORCYCLE The noted gain of October was taken back in November somewhat, with a - 7.8% decrease, or 146 units. A large decrease in the Competition category was the main source of