Defining the World of Car Wash Technology

Transcription

1 Defining the World of Car Wash Technology

2 ICS Headquarters, Wind Gap, PA Our Mission Our History Innovative Control Systems is the industry-leading provider of technology solutions for the car wash industry. It is our mission to leverage our experience as car wash operators, our position as a market leader, and our ability to incorporate advanced technology into visionary products, to enable our customers to differentiate their operations, achieve a distinct competitive advantage, and maximize their earnings. Kevin Detrick, founder and President of ICS, was not satisfied with the computerized management and control systems that were available for his own car wash. Convinced that technology could improve the profitability of his own car wash, and for all car wash operators, he founded ICS in Over the course of the next 30 years ICS pioneered numerous technology-based innovations for the car wash industry, including: Tunnel Master, an integrated tunnel controller and point-of-sale management system (1988), the first gated Express car wash (2001), the first payment terminal with cash dispensing (2004), and most recently, the development of Washnetics, the science of automating the car wash process (2017). Now, 30 years later, Kevin s original goal is unchanged: to provide all car wash operators with improved profitability through the application of advanced technology.

3 WashConnect Unleash the Full Power of the ICS Multi-site Management and Point-of-Sale System WashConnect is the industry s most robust multi-site car wash management solution. It is your key to connecting all of your ICS car wash components to leverage the full power of the ICS system. Benefit from a wealth of real-time financial, operational, and performance data to measure and manage the effectiveness, efficiency, and profitability of your organization. Point-of-Sale Integrated time clock provides real-time labor statistics Total control over finances know where every dollar is and how it has been earned Provides control over labor to determine the best staffing solution - track and analyze each employee Touch screen point-of-sale application is designed for fast and efficient sales processing Sell anywhere on the property; tunnel entrance, lobby, portable device, and hand finished services area New Washpad for presell and wash entrance control WashConnect Web Help Your Answer is Just a Click Away Look for the at the Top of Every WashConnect Page Page specific step-by-step instructions Detailed answers to any question, on any page, to tell you exactly what you need to know Use Web Help to unleash the full power of WashConnect, ICS s multi-site management and Point-Of-Sale system.

4 Connect with Your Performance Data See information about your wash via smart phone with the WashConnect app Monitor employee productivity, equipment performance, and payment for services Choose what s important for you to see on your customizable single screen dashboard As your business grows, expandable WashConnect grows with you Task-centric Reporting Financial Overview Report is ideally suited for the controller level of your organization Vehicle Statistical Report provides full information for your operations manager Cash management reporting allows you to manage all of the site s cash in real time Maintenance Supervisor has visibility into the status, statistics and event history of every device, at every site Site and Alert Monitoring Improve up-time performance across all of your sites with real-time device monitoring Monitor and track component performance with comprehensive event logs Alerts and site monitoring s or text messages are sent to key individuals in your organization informing them of component failures, service notifications, and issues before they interrupt your business Many Ways to Configure and View Your Information and Analyze Data Reporting levels - structure up to 10 custom reporting levels - corporate, region, state, site, etc. Control what level and type of information employees have access to Monitor real-time operational and financial data for your entire business

5 Auto Sentry flex and Auto Passport Get the Advantage of the Auto Passport System! The combination of the ultimate selling tool and RFID technology identifies customers in a club, fleet, or special promotion. Auto Sentry fl e x Monitor, Manage, and Market Your Car Wash Make a great first impression on new customers and continue to wow current customers with the Auto Sentry fl e x. This outdoor, unattended, point-of-sale terminal welcomes customers to your wash, provides clear and inviting upsell opportunities, and increases your customer throughput and sales. Build profits Improve customer experience Save on labor costs with efficient, consistent, unattended functionality Auto Passport Open a world of Customer Relationships and Profit Building Opportunities with RFID Technology Offset weather-related down time by creating a predictable revenue stream with wash clubs Build customer loyalty and retain customers Easy for customers to remain in your Wash Club with recurring billing Ensures fleet programs are tied to vehicle

6 Auto Sentry CPT The Future of Self-Service Wash Locations The Central Payment Terminal (CPT) activates self-service bays and vac from central location Convenient bill breaker Accepts multiple forms of payment: cash, coin, credit/debit cards, gift cards, and Apple Pay/Android Pay Auto Sentry Petro The Cashless Payment Solution for C-Store, In-Bay, and Express Car Washes Increase revenue, and cross market other categories Optional RFID, bar code scanner, on-board camera, and card dispenser capabilities Monitor your car wash with full data network connectivity and real-time system alerts Smartstart Pro Get In the Car Wash Game with the Industry s Most Cost-Effective Payment Terminal Secure, cashless option ideally suited to C-store operations Easy to use customer interface simplifies transactions Accepts multiple forms of payment: credit/debit loyalty cards, Apple Pay/Android Pay, gift cards, codes generated at pump and in C-store

7 Tunnel Master wbc The Ultimate Car Wash Tunnel Controller Puts You in Total Control From full entrance management to safe tunnel exit and every car wash process in between the Tunnel Master wbc is your best choice. Benefit from the most versatile, expandable, and affordable web-based controller. Gain the power to control every aspect of your tunnel, reduce water, chemical, and power consumption, and safely operate your tunnel with maximum efficiency. Embedded design delivers reliability that PC-based solutions cannot match Change the timing of tunnel equipment with wireless devices Expandable to 192 Ethernet or relay outputs with 10 profiles each 48 programmable inputs provide real-time equipment response and send alerts Tunnel Master Jr First introduced in 1998, the ICS Tunnel Master Jr. is the industry s hardest working, most affordable controller. Simple, versatile and dependable

8 Top Brus.II Retract ICS Digital Menu Outdoor menu sign 46 sunlight-readable display Supports graphics, animations, and full video Built in temperature and humidity controls Increase extra-service sales Wr p Rotr.ict. Tiro St11no Rc I LHaRetract ubtot I $10.00 so.oo $10.00 Entrance and Exit Management System Keep your customers informed, engaged and safe Entrance Management Differentiate your wash from the competition with an LCD touch screen display that provides customers with instructions and service confirmations Set retracts, idle the conveyor, and manage rollers at the touch of a finger with the easy-to-use touch screen display Exit Management Keep the customer focused on exiting the tunnel using a count down timer so they know exactly when to drive away Decrease expensive damage claims Reduce the amount of conveyor stops to improve the customer experience

9 Side Blaster Too High Leak or Bad Seal 1000 Op mal 500 Too Low Leak or Bad Seal 0 3,555 2, Variable Frequency Drive Panel (VFD) Reduce operating costs and improve wash results with a custom-built VFD for your site Cut Maintenance Expenses Protect Internal Components Reduce Operating Expenses Improve the Customer Experience Take Advantage of Ethernet Connectivity

10 Marketing Grow Your Brand with ICS Marketing and Promotional Tools The ICS Marketing and Custom Design staff offers a full range of sophisticated, compelling, and effective custom graphics, video, and promotional packages. These tools help you attract new customers, build loyalty with existing customers, and connect with your community. Display your logo, color schemes, signage and brand image throughout your site and on marketing materials to consistently promote your car wash. Custom Graphics Transform your artwork into powerful branding ideas and tools. Work with ICS design professionals for logo creation, decals, menu designs, branded gift cards, and more Custom Videos Engage customers at your Auto Sentry kiosks with customized welcome videos and guide them through wash package purchases, upgrades, and special promotions elearning Car Wash Training System Streamline Your Car Wash Training Program ICS s elearning system provides a guided walkthrough of ICS technologies including WashConnect, the industry s most effective multi-site management system. Owners and Managers can see employees progress in real time epos Capture online sales E-commerce solution integrates into your existing website Market all of your site s services online; washes, gift cards, wash clubs, etc. Customized with your branding Training is accessible from multiple platforms; computer, tablet, and smart phone All levels can benefit from elearning, from beginners to experts

11 Experienced, Dedicated Global Support World class customer support is more than just a slogan, it is part of the ICS culture and a commitment that drives everything that we do. Being operators ourselves, we understand what it takes to run a car wash and how critical our products and support are to the success of your business. You can rely on the global network of customer service and support technicians located in our call centers in Pennsylvania, California, England, and Germany. ICS call centers utilize the Information Technology Infrastructure Library (ITIL) which defines the three-tier organizational structure, skill requirements, and management practices necessary to successfully manage the technology built into every ICS component. Each member of our support staff is rigorously trained on our products, their underlying technologies, and industry-specific problem solving strategies to provide best-in-class support for your car wash.

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