Property of Temasol July 09, An Introduction to TEMASOL s Activities

Transcription

1 An Introduction to TEMASOL s Activities

2 Table of Contents A The Decentralized Rural Electrification (ERD) dimension of the Global Rural Electrification Program (PERG) 1. Putting PERG-ONE in context 2. Integrating solar solutions within the PERG 3. Fee For Service institutional pattern 4. An innovative approach to FFS B Temasol 5. Introducing Temasol 6. Temasol s offers 7. Temasol s workmanship in ERD 8. A Few Relevant Figures 9. Conclusions on the ERD experience C Other activities than ERD 10. Solar pumping pilot-project 11. Prepaid drinking fountains 12. Small PV powerplants for Telecom 13. Grid Connected Project

3 3 1. Putting PERG-ONE in context Global Rural Electrification Program of 1994 Electrification rate: 18% in % in 2007, of which 7% in decentralized rural electrification. 2. Integrating solar solutions within the PERG Various studies and pilot programs were initiated by ONE and DGCL (PPER) between 1989 and Technical, social and economic validation of past experiences: climatic conditions, needs and purchasing power of rural populations, geographic distribution 1st bid in 2002: electrification of households through PV kits 3 additional bids between 2003 and 2005 for PV kits 4 markets to provide households with PV kits by 2007, associating 4 operators

4 4 3. Fee For Service institutional pattern Operator = delegation from ONE (National Electricity Office). Supply and installation of PV kits: financed by subscription fees + ONE subvention Generator is owned by ONE, but it benefits to ONE customers. Operator installs and maintains equipment, which might be renewed during 10 years in exchange of a fix monthly fee supported by the customer. Equipment is certified and approved by ONE. Quality-controls and monitoring by ONE (on monthly and yearly basis).

5 5 4. An innovative approach to FFS A widened access to public services (as it is difficult to provide isolated households with network access) A fair and adapted fee (depending on usual budget and purchasing power). A consistent after sales service (preventive maintenance and renewals). An environmental protection dimension (batteries recycling, MDP). A call towards private operators to share financing and commercial risks.

6 6 5. Introducing Temasol A company under Moroccan law, created in 2002 as a joint subsidiary of EDF, TOTAL and TENESOL. Became a 100% subsidiary TENESOL in July Won 3 bids for the equipment of households with individual PV kits, on behalf of ONE. Community agencies, managing 500 to beneficiary households. 3 to 6 employees per agency and 1 to 3 vehicles per agency. Monitoring of all activities (monthly subscriptions, installation, maintenance, breakdown services ) from HQs, performing BackOffice functions. Exchange of information between HQs and agencies, through fax. Interaction between customers and Temasol through telephone, in agencies and especially in souks.

7 7 5 different kits are available on the market. 6. Temasol s offers One kit includes: PV unit, charge regulator, battery, wires, lamps Markets Power Devices included and installed Customer Participation Monthly license fee 50 Wc 4 lamps+ 12V plug 700 DH 65 DH kits 75 Wc 6 lamps + 12V plug DH 96 DH 100 Wc 8 lamps + 12V plug DH 129 DH kits 75 Wc 4 lamps + 12V plug 900 DH 65 DH 200 Wc 4 lamps V plugs+ Refrigerator DH 150 DH 1 = 11 DH

8 8 7. Temasol s workmanship in ERD Prospection & Commercialization: List of solar villages approved by ONE; communication towards local authorities; demonstration of appliance; first installation; contractualization. Supply & Installation: Within 15 days after signing of contract, following precise norms. Control and reception of appliances by ONE. After Sales Service: Yearly Maintenance. Repair services within 48hrs. Free renewal of all articles. Collection: Monthly collection of license fees, all equipment being dismantled after 3 consecutive months of non-payment.

9 9 8. A Few Relevant Figures functioning installations. Temasol s workforce: 84 employees 14 in HQs and 70 in community agencies. 16 community agencies. Intervention in 23 provinces. Collection rate: 96%. 1,5 millions kilometers per year Average of after sales service visits per month Change of main components by the end of May lamps of 7 W & 11 W charge regulators batteries.

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11 11 9. Conclusions on the ERD experience Innovative Dimension of these projects: Fee For Service in rural solar electrification, within the framework of a Public- Private Partnership. Providing electricity and real wellfare with a high level of satisfaction at a reasonable cost. Difficulties in exploitation: components prices increase, strenuous dismantling and development of network + weakness of the solar potential: innovative solutions and experience capitalization are needed (through implication of public authorities and regulatory mechanisms) for other projects, in Morocco and elsewhere. Constant and comprehensive vigilance is necessary to adapt and maintain projects viability. Promotion of existing know-how to help integrate other PVrelated jobs

12 Solar pumping pilot-project Context: Willingness of the ONEP (National Office for Drinking Water) to bring access to drinking water into general use, through integration of solar solutions A coherent approach: - Increase geographical access to public service - Fair fee (perequation on a national basis) - Long-term after sales service - Financing of FFEM Institutional scheme: - Production: Temasol - Distribution & quality control: ONEP (due to the specific tasks required and the implication of users associations)

13 13 Detailed Institutional Scheme Town Town Charter: Article 39 DELEGATES Tripartite Convention (town, ONEP, association) Charges delivered water (at cost price) Production : ONEP Distribution : association Production : TEMASOL ONEP Water Supply Association (ONEP customer) Pays the bill to ONEP

14 14 Three-Steps Approach Prospection and identification Draw an exhaustive list of eligible douars for solar pumping, in collaboration with regional directions of ONEP Investigate douars (agglomeration) Investigate pumping sites Approval of eligibility conditions Quality and water flow Socio-economic conditions Project comes into force Signature and approval of tripartite conventions Installation of pumping systems: Temasol Upgrading of distribution networks Exploitation is initiated

15 15 Main Constraints Eligibility of communities No mapping of watering places Information scattered among administrative levels Difficult to match validity criteria Tripartite Conventions Length of administrative procedures, especially when signing ONEP Towns Associations conventions Exploitation: associations lack management and customer-relationship trainings

16 Prepaid Drinking Fountains Context: Non-functional drinking fountains Water waste Recuring overdues Approach: Pilot project of 60 DF Temasol provides 60 prepaid drinking fountains, supplied with solar energy Training ONEP agents for maintenance and operation of drinking fountains Stainless steel drinking fountain, including: Control device, Keys read head, Hydraulic system, Photovoltaic module, Battery, Power pack.

17 17 Operation of drinking fountains RFID chip key POS Terminal for management of keys

18 Small PV powerplants for Telecom Providing solar energy (up to 18kWc) to telecommunications sites, equipment manufacturers (Ericsson and Huawei) and GSM operators (Méditel and Maroc Télécom).

19 Grid-connected project Pilot project for grid-connected in Ouarzazate: Temasol won an ONE bid to install 15 small PV power plants, connected to the grid in Southern Morocco for an overall power supply of 120 kwc and a yearly production of 185MWh. Beyond this crucial pilot project, huge projects have been announced recently by Morocco's highest authorities, covering $9 billions investments and targeting a 2GW production by 2020.

20 20 ANNEX 1: Customer satisfaction survey results Conducted between May and June 2006 among customers (6,5% of overall clientele) Average household size: 7 people instead of 6. 95% of Customers Temasol contacts occur in souk. 87% of Temasol customers previously used gas lamps, 66% used candles and only 18% used batteries. 54% of batteries were thrown away, and 29% of them were sold. 85% of customers own a B&W TV, and 52% own at least one GSM. 89% of customers would like to own a color TV, 86% a refrigerator and 60% would like more lamps. 55% of customers declare they have no problem with their equipment, 30% say they have lamp issues and 17% say they have battery issues. Under a clouded sky, a third of customers say they systematically have problems; another third say they sometimes have problems; and the last third say they never have any problem.

21 21 Customer satisfaction survey results (continued) 65% of customers consider TEMASOL personnel to be polite. (This is an average rate, which hides strong regional disparities the rate reaches 90% in the Khémisset and Khénifra provinces, but only 10% in the Settat and Khouribga provinces). 25% of customers believe that a solar installation is better for their children s education. The main drawback mentioned by customers is the price of license fees (60% of customers say so) 80% of customers have recommended this system to their friends and family (30% of them because there s no better option), and only 18% won t because they believe it s too expensive. 98% of customers are satisfied with the system and the service (including 60% of very satisfied customers). High-satisfaction rate is especially important in the Khémisset province, and it decreases with installation age.

22 mai-04 août-04 nov.-04 févr.-05 mai-05 août-05 nov.-05 févr.-06 mai-06 août-06 nov.-06 févr.-07 mai-07 août-07 nov.-07 févr.-08 mai-08 août-08 nov.-08 févr.-09 mai-09 août-09 nov.-09 févr ANNEX 2: Security Main risks: falling from the roof, tools-related injuries, carrying heavy items (such as batteries), acid contained in batteries but above all car accidents. 27 vehicles travel more than 1.5 million kilometers per year on rural, secondary, tertiary roads and trails. Awareness actions and sanctions, but there is no such thing as zero risk. Taux fréquence 2 par mois

23 23 ANNEX 3: Batteries recycling Contractual obligation kits installed Estimated life span of a battery: 42 months Number of batteries to be recycled: more than Substances: Lead: more than tons Electrolyte : more than 800 m 3 Plastic: more than 140 tons