Sales of SMA products Success with SMA. Be a solar expert

Transcription

1 Sales of SMA products Success with SMA Be a solar expert

2 Disclaimer The information contained in this presentation is subject to amendment, revision and updating. Certain statements contained in this presentation may be statements of future expectations and other forward-looking statements that are based on the management s current viewsandassumptionsandinvolveknownandunknownrisksanduncertainties. Actual results, performance or events may differ materially from those in such statements as a result of, among others, factors, changing business or other market conditions and the prospects for growth anticipated by the management of the Company. These and other factors could adversely affect the outcome and financial effects of the plans and events described herein. The Company does not undertake any obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. You should not place undue reliance on forward-looking statements which speak only as of the date of this presentation. All information contained herein has been carefully prepared. Nevertheless, we do not guarantee its accuracy or completeness and nothing herein shall be construed to be a representation of such guarantee. The information contained in this presentation is subject to amendment, revision and updating. Certain statements contained in this presentation may be statements of future expectations and other forward-looking statements that are based on the management s current viewsandassumptionsandinvolveknownandunknownrisksanduncertainties. Actual results, performance or events may differ materially from those in such statements as a result of, among others, factors, changing business or other market conditions and the prospects for growth anticipated by the management of the Company. These and other factors could adversely affect the outcome and financial effects of the plans and events described herein. The Company does not undertake any obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. You should not place undue reliance on forward-looking statements which speak only as of the date of this presentation. This presentation is for information purposes only and may not be further distributed or passed on to any party which is not the addressee of this presentation. No part of this presentation must be copied, reproduced or cited by the addressees hereof other than for the purpose for which it has been provided to the addressee. This document is not an offer of securities for sale in the United States of America. Securities may not be offered or sold in the United States of America absent registration or an exemption from registration under the U.S. Securities Act of 1933 as amended. SMA Solar Technology AG

3 The SMA Solar Academy > Transfer of knowledge > Well-matched comprehensive seminar program > Small, medium and large scale PV plants 3

4 Organizational Matters > Escape routes > Meeting point in case of a fire alarm > Toilets > > Smoking Solar Academy area contact data > Please mute your cell phones or switch them off > Phone: +49 (0) > Badges > Solaracademy@SMA.de > Canteen > Download areas: > 4

5 Seminar Contents Day 1 > SMA Company Story > On-Grid - Residential Market Segment > PV-Basics > SMA Inverter > Portfolio > Features > Monitoring products > SMA Smart Energy Solution > Sunny Home Manager > Sunny Home Manager & Backup > Backup Day 2 > Off-Grid > Sunny Island > Product Portfolio > Windy Boy > Large Scale PV-plants > Decentralized > Centralized > Product Portfolio > Monitoring Concepts > Introduction Sunny Pro Club > SMA Service Concept 5

6 SMA Systems for every application 6

7 Residential market Intelligent Energy Management On-grid Residential < 2 kw Residential 2 kw to 30 kw Off-grid Commercial 30 kw to 500 kw Backup Industrial To > 1 MW 7

8 Transition from Subsidies (FIT, Net Metering etc.) to Competitiveness (increased self consumption) 8

9 Energy management is the current topic in the solar industry Fundamental concept Application > PV is generated near to the point of consumption at the time of the day with the highest h energy need > Solar energy feeds into the low voltage grid > A growing number of installations require the management of decentralized power plants for grid stability > Less investment in high voltage lines and distribution grid infrastructure due to higher self-consumption > Technologies in grid and energy management are the key to the energy transition i 9

10 The inverter is the center of an intelligent energy management system today 1 Sunny Boy converts direct current into alternating current and provides reactive power to stabilize the grid 2 Sunny Home Manager controls consumers and Sunny Backup system Sunny Backup system provides for temporary storage and offers a gridquality power supply with protection against outages Bluetooth radio-controlled socket with measuring function provides for the activation of appliances via the Sunny Home Manager Bi-directional battery charger SMA Sunny Portal for energy forecast, remote monitoring i and dhome energy management > With SMA products, the solar power can be consumed directly in the place where it is produced 10

11 Optimizing Self-consumption within the Home > Adjusting usage patterns > House management > Intelligent control of household appliances based on generation and consumption of power > SMA multi-function relay > Sunny Home Manager > Using local storage systems > Sunny Backup > Combinations of local storage systems and intelligent control units > Sunny Backup and Sunny Home Manager SMA Solar Technology AG Sales-2-DE-en_WW

12 SMA Multi-function Relay Provided as standard in > Sunny Boy 3000/4000/5000TL-20/21 > STP 5000/6000/7000/8000/9000TL-20 > STP10000/12000/15000/17000TL-10 > Optionally available in: > Sunny Boy 2000/2500/3000HF-30, / STP 15/20000 TL-HE/EE > Range of usage > Fault indicator relay > Temperature-based connection of an external fan > Switch between communication devices > If a specific power is exceeded, d switch as follows SMA Solar Technology AG > To a universally used signal > With a minimum switch-on time to connect loads Simple solution for automatically increasing self-consumption Sales-2-DE-en_WW

13 Sunny Home Manager System configuration 13

14 Sunny Home Manager > Intelligent energy management in the household > Increasing self-consumption > Comprehensive load management > Weather forecast for predicting the amount of solar power generation > Consideration of variable electricity tariffs > Adjusting power consumption in the household and to the energy supply in the power distribution grid > Plant monitoring via Sunny Portal > Sophisticated plant monitoring with communication monitoring and inverter comparison > Direct communication with intelligent domestic appliances (Miele SG) SMA Solar Technology AG Sales-2-DE-en_WW

15 Sunny Home Manager Optimization of Self-consumption > Display of the current self-consumption status > Recommended action for 24 hours in advance taking into consideration PV generation forecast and electricity tariffs > Straightforward overview for customers who can adjust their behavior accordingly > Recommended actions result in increased yield due to increased self-consumption Self-consumption rate can be increased by up to 15 percent by adjusting consumption 15

16 Sunny Home Manager Transparency of Your Own consumption Pattern > Straightforward overview on generation, share of self-consumption, total consumption in the household > Quick overview on the yield using figures > Quick interface (live mode) for direct feedback when switching loads on and off The transparency allows you to adapt the consumption profile and helps saving energy costs* *Reduce energy costs by approximately 10 percent points by analyzing your own consumption behavior (according to various studies) SMA Solar Technology AG Sales-2-DE-en_WW

17 Sunny Home Manager Load Status and Analysis > Rapid and simple commissioning of the radio- controlled sockets via Bluetooth > Straightforward configuration in Sunny Portal using a few parameters for supporting various device types > Transparency of the consumption behavior up to the device level l by measuring power consumption > Automated, intelligent load control taking into consideration the current consumption and generation situation, PV generation forecasts and electricity tariffs Increase in self-consumption through automatic load management SMA Solar Technology AG Sales-2-DE-en_WW

18 Sunny Home Manager Plant Monitoring in the Sunny Portal > Sophisticated plant monitoring with communication monitoring and inverter comparison > Display of the self-consumption information and recommended actions > Configuration of the Home Manager and radio-controlled sockets > Access to current energy information, also while on the go > Comfortable operation via PC and smartphone Easy to use plant monitoring ensures yields 18

19 Sunny Home Manager Technical Information > Inverter communication: SMA Bluetooth Wireless Technology > Sunny Portal communication: 10/100 Mbit Ethernet > Max. number of devices: 16 Bluetooth participants of which there is a max. of 12 inverters > Meter interfaces: 3 S0 inputs and 3 D0 inputs > Load control: Up to 10 radio-controlled sockets via Bluetooth > Power supply: External plug-in power supply (100 V 240 V AC; 50/60 Hz) > Ambient temperature: -25 C +60 C > Configuration: Using Sunny Portal > Accessories: SMA radio-controlled sockets with Bluetooth Sunny Portal Sunny Backup 19

20 Increase in Self-consumption 20

21 Backup Systems for increasing Self-consumption PV array Loads Sunny Backup Purchased electricity meter Inverter PV generation meter Grid feed-in meter Grid operator Battery > Increase in self-consumption by approximately 25 percent thanks to Sunny Backup > Grid-parallel operation, "emergency power system" function remains intact SMA Solar Technology AG Sales-2-DE-en_WW

22 Increased Self-consumption thanks to intermediate Storage Battery charge with PV energy Battery discharge > By using energy storage batteries, the PV energy generated during the day can be used in the evening and at night > Additional increase in self-consumption irrespective of it being stored for subsequent use > Self-consumption is shown in green + yellow 22

23 Backup market On-grid Residential < 2 kw Residential 2 kw to 30 kw Off-grid Commercial 30 kw to 500 kw Backup Industrial To > 1 MW 23

24 Backup Systems as an Emergency Power Supply System > We are becoming increasingly dependent on electric current: heating, communications, ventilation, control systems... > Many households now already have their own PV plant. The PV plant deactivates in the event of a power outage! > The Sunny Backup System takes over automatically the grid-replacement supply with the integrated PV plant! 24

25 1. Company Story 2. Residential 3. SMA Smart Energy 4. Off-Grid 5. Large Scale PV 6. Service Backup Systems as an Emergency Power Supply System > Use of the PV plant in the event of a power outage > At night, the loads are fed from the battery > There is no reduction in efficienc the PV efficiency SMA Solar Technology AG Sales-2-DE-en_WW

26 Principle of a PV Backup System PV feed-in meter Grid outage AS-Box Consumption meter 26

27 Backup Systems for increasing Self-consumption Sunny Backup System: Sunny Backup AS-Box Sunny Remote Control Battery Fuses Accessory from SMA: Meter Box for Sunny Backup Metering sensor Additional Accessory: Consumption meter PV feed-in meter Battery 27

28 The inverter is the center of an intelligent energy management system tomorrow Sunny Boy SMART ENERGY converts direct current into alternating current and provides reactive power to stabilize the grid; consists a battery and includes the functionality of a Sunny Backup system Sunny Home Manager controls consumers and Sunny Boy SMART ENERGY Bluetooth radio-controlled socket with measuring function provides for the activation of appliances via the Sunny Home Manager 2 4 Bluetooth radio-controlled d 4 consumers SMA Sunny Portal for energy forecast, remote monitoring and home energy management Bi-directional battery charger > With SMA products, the solar power can be consumed directly in the place where it is produced 28

29 Off-Grid market On-grid Residential < 2 kw Residential 2 kw to 30 kw Off-grid Commercial 30 kw to 500 kw Backup Industrial To > 1 MW 29

30 Off-Grid Solution Sunny Island 30

31 DC Coupling > Connection of PV array and load via a DC power bus Example 1: DC water pump (without battery) DC power bus PV array Load Example 2: Solar home system (with battery) Battery DC power bus Charge controller DC power bus PV array SMA Solar Technology AG Sales-2-DE-en_WW Load 31

32 AC Coupling > Connection of sources and loads via an AC bus Example 1: PV inverter feeds an AC power bus (typical for utility connected systems) PV array PV inverter AC power bus Source Load 32

33 AC Coupling > Connection of PV array and load via an AC power bus Example 2: SMA off-grid systems (micro grid/mini grid) Battery PV array Battery inverter PV inverter AC power bus Load 33

34 Battery Inverter Sunny Island, the Manager of the Off-Grid System 34

35 Sunny Island Family 35

36 Product Portfolio SI 2012 SI 2224 SI 3324 SI 4248 SI 5048 SI 4248-US SI 4548-US SI 6048-US SI 5048-US MC-Box-6 MC-Box-12 MC-Box-36 3,6 3,8 5,0 7,0 8,4 8,4 8, kw 1min. Max. AC-Output at 25 ºC 2,7 2,9 4,2 5,4 5,3 7,0 6, kw 30min. AC-Output at 25 ºC 2,0 2,2 3,3 4,2 4,5 5,75 5, kw Nominal AC-Output at 25 ºC SMA Solar Technology AG Sales-2-DE-en_WW

37 Application Examples Straight Off-Grid System PV array PV inverter Battery inverter Load > Sunny Island forms and controls the stand-alone grid (battery, generator and load management) > PV array and PV inverter supply the stand-alone grid (AC-coupled) with electricity > Battery stores electricity > Slf Self-sufficiency ffi i period depends d on battery capacity Battery SMA Solar Technology AG Sales-2-DE-en_WW

38 Application Examples Off-Grid System and Combustion Generator PV array PV inverter Combustion generator Battery inverter Load > Sunny Island forms and controls the stand-alone grid (battery, generator and load management) > PV array and PV inverter supply the stand-alone grid (AC-coupled) with electricity > Battery stores electricity > When the battery is empty, the combustion generator supplies the loads and charges the battery (gridforming) SMA Solar Technology AG Battery Sales-2-DE-en_WW

39 Application Examples Off-Grid System and Public Grid PV array PV inverter Public grid Battery inverter Load > Sunny Island forms and controls the stand-alone grid (battery, generator and load management) > PV array and PV inverter supply the stand-alone grid (AC-coupled) with electricity > Battery stores electricity > When the battery is empty, the public grid supplies the loads and charges the battery. Battery SMA Solar Technology AG Sales-2-DE-en_WW

40 Schematic of a three phase Off-Grid System *) 40

41 New: SUNNY ISLAND 6.0H/8.0H Simple > OptiUse: fast installation and commissioning, simplified operation > OptiBat: charge status display keeps you informed at all times Durable > IP54: optimum protection against dust and moisture > OptiCool: greater temperature range > OptiPower: secure operation in any situation Flexible > For systems from 3 to 300 kw > Precise design > Supports multicluster technology 41

42 New: SUNNY ISLAND 6.0H/8.0H AC output (load/stand-alone) d l Rated grid voltage / AC 230 V / 202 V 253 voltage range V Rated frequency / frequency range (adjustable) Rated power (at U nom, f nom / 25 C / cos φ = 4600 W 6000 W 1) AC power at 25 C for 30 min / 5 min / 3 sec SUNNY ISLAND 6.0H SUNNY ISLAND 8.0H 230 V / 202 V 253 V 50 Hz / 45 Hz Hz / 45 Hz Hz Hz 6000 W / 6800 W / W 8000 W / 9100 W / W Rated current / max. output current (peak) 20 A / 120 A 26 A / 120 A Total harmonic factor Output voltage / power < 4 % / < 4 % / factor with rated power 42

43 Turning wind into grid compliant electricity 43

44 Turning wind into grid compliant electricity Wind 44

45 Application and Installation Indirect grid feed-in/net metering Consumer Windy Boy Mt Meter Public grid 45

46 Application and Installation Direct grid feed-in Windy Boy Consumer Meter Öffentliches Public Netz grid 46

47 Application and Installation Stand-alone power supply systems (Default: OFF-Grid settings!) Windy Boy Sunny Island Sunny Boy Consumer 47

48 Function of Windy Boy Protection Box Sunny Island grid with small wind turbine > Components 6 kw Turbine, WB 6000A, WBP-Box 600 > Grid voltage Sunny Island > Wind conditions strong wind/low consumption, reduced power Windy Boy Protection Box Gleichrichter Recitfier i ht 1kW Überspannungs- Overvoltage protection schutz 5kW 48

49 Use of Windy Boy Protection Box Connection of 1 x WBP-Box 1-phase Lastwiderstand Load resistor self Eigenverbrauch consumption Wind Windgenerator turbine system Windy Boy Protection Box Windy Boy Öffentliches Public gridnetz Small WES up to o7 kw SMA Solar Technology AG Sales-2-DE-en_WW

50 Use of Windy Boy Protection Box Connection of 1 x WBP-Box 3-phase Load resistor self consumption Wind turbine system Windy Boy Protection Box Windy Boy Public grid Small WES up to o7 kw SMA Solar Technology AG Sales-2-DE-en_WW

51 Commercial & Industrial market Large Scale PV-plants 51

52 Commercial & Industrial market Large Scale PV-plants On-grid Residential < 2 kw Residential 2 kw to 30 kw Off-grid Commercial 30 kw to 500 kw Backup Industrial To > 1 MW 52

53 Installed projects with SMA technology worldwide 53

54 The inverter is the most important component in large scale PV plants > Sunny Tripower Family Cost reduction and leading edge of technology of decentralized solutions thanks to: > Optiflex, Opticool, Optitrac > String failure detection, electronic string fuse > Integrated grid management functions > Sunny Central CP XT Family Cost reduction and leading edge of technology of centralized solutions thanks to: > Intelligent Power-Management functions, Optiprotect, Opticool > Integrated Monitoring functions (SC-COM) Sunny Tripower Power electronic Sunny Central CP XT SMA Solar Technology AG Sales-2-DE-en_WW

55 Large scale PV plants with Sunny Tripower > Decentralized inverter configuration > Whole PV-Generator consists of subsystem blocks > Highly flexible, every block may have the same configuration of modules and inverters > Easy service concept: Device exchange onsite > Easy to expand a plant STP HE STP HE STP STP L L2 L3 N PE

56 Example for large scale PV plants with Sunny Tripower 1 Sunny Tripower Transformer 1,25 MVA 0,4 kv 20 kv Router WAN 2 Sensor Box Switch Local SCADA Sunny Portal Remote SCADA Switch Grid supplier xx Sunny Tripower 1 2 0,4 kv RS 485 Sensor Box Ethernet Grid stability management Sunny WebBox PV-Plant control Target (P, Q, cos φ,...) release, emergency stop Switch Transformer 1,25 MVA feedback(p, Q, cos φ,...) Digital- and Analogue-Values 20 kv P, U, Q, cos φ In future potentially Remoteprotocols Ethernet Measuring transducer 20 kv UI U, 20 kv Switch xx RS 485 Sunny WebBox Ethernet Switch Grid- and plant protection SMA Solar Technology AG Sales-2-DE-en_WW

57 Large scale PV plants with Sunny Tripower 57

58 Large scale PV-plants with Sunny Central > Centralized inverter configuration > DC-coupling of PV panels > Low effort for AC wiring > Medium voltage transformer is necessary 58

59 Large scale PV-plants with Sunny Central Projects in Europe > 53 MW - Lieberose (84x SC 630HE-11) > 40 MW - Waldpolenz (80x SC 500HE-10) > 20 MW - Mengkofen (32x SC 630HE-11) Projects in North America > 12 MW - Jacksonville, FL (20x SC 630HE-11) > 60 MW - Sarnia, CAN (120x SC 500HE-US) > 60 MW - Sarnia, CAN (120x SC 500HE-US) 59

60 Product range Sunny Central inverters Max. AC Output (kva) Without Transformer 400HE HE HE HE HE , 720, 760HE CP 630, 720, 760 CP 800, 850, 900 CPXT MV-Stations 500MV 630MV 800MV 1000MV 1250MV TCS500 TCS630 TCS800 TCS900 TCS1000 TCS1250 TCS1600 TCS1800 UL-certified central inverter 250U 500U 500HE-US 60

61 Product Portfolio for US market Skid solution with 600V DC (with UL) SMA Power Platform with two SC 500 HE-US Max. AC Power (kva) Skid solution with 1000V DC (with UL) SMA Power Platform with two Sunny Central CP-US Skid solution with 1000V DC (without UL) SMA Power Platform with two Sunny Central CP Customized solutions... 61

62 Simple Installation & Transportation due to Outdoor Enclosure 30 tons 1.9 tons Including MV transformer Additionally necessary: MV transformer station SMA Solar Technology AG Sales-2-DE-en_WW

63 SUNNY CENTRAL CPXT: A new class of performance, for nearly everywhere SUNNY CENTRAL 500CPXT, 630CPXT, 720CPXT, 760CPXT, 800CPXT, 850CPXT and 900CPXT > Highest performance by an efficiency > 98 % > Flexibility in system planning: > 1,000 V DC max (1,100 V DC max optional) > Compliance with Medium Voltage Directive (BDEW) > Reduction of system costs: > Outdoor enclosure (IP 54), therefore large compact station are not necessary any longer > String monitoring integrated in inverters > Reduced cabling > Simple handling and transport > Performance classes: 500 kw, 630 kw, 720 kw, 760 kw, 800 kw, 850 kw and 900 kw Reduction of the overall system costs with highest yield security and operating safety SMA Solar Technology AG Sales-2-DE-en_WW

64 Product Portfolio Sunny Central Outdoor (CP) Sunny Central AC Output Range (kva) inverter without transformer MV application with 1 inverter from 500 kva up to 1800 kva MV application with 2 inverters 64

65 SUNNY CENTRAL Outdoor Reduced system costs > Direct deployment in the field due to outdoor enclosure with IP 54 > Easy transport & handling in the field >E Easy installation tllti due to a separate connection area > No special equipment for unloading in the field (cranes & trucks) > Less effort for construction roads and infrastructure on site 65

66 Communication possible topology COM-B/C in control center / grid operation n SMA Service n max x m Topology star SMA Recommendation: n<=6 Copper (100m max. length between 2 participants) Fiber optics multimode (2km max. length between 2 participants) SMA Solar Technology AG Sales-2-DE-en_WW

67 SMA OPC Server Task Customers who wants a customized display and control of their SMA PV plant or to integrate their PV plant into their existing plant control center Demand International communication standard, knowledge of SMA-specific communication protocol not necessary Support for a wide range of standard client visualisations Solution SMA-OPC server for MS Windows based server systems Customer benefit SMA OPC Server enables simple and reliable data exchange between products and applications supplied by different companies Easy integration of SMA devices in joint control systems e.g. power plant control center or building management systems The SMA OPC Server works with all development and visualisation systems which have an integrated dopccl Client Knowledge of the SMA-specific communication protocol is not necessary Developing of customer-specific visualisation and control systems by third parties possible Interface and compatibility WebBox: RPC over Ethernet, TCP/IP OPC Client: Ethernet, TCP/IP 67

68 Centralised SMA OPC Server WebBox 1 OPC Client WebBox 2 Switch Router Internet OPC-Server SunnyPortal WebBox n 68

69 Fuel Saver: PV beats Diesel-based Energy Generation Systems Facts > Huge market potential of approx. 40 GW Diesel gensets and 33 GW gas turbines every year because of growing energy demandd > Installed base of serveral hundreds of GW of Diesel gensets worldwide (e.g. 125 GW only in the US) > Today Diesel energy is already more expensive (and growing) g) than PV energy (sunbelt countries) Market volume Big Diesel gensets Sum 3 GW - 5 GW Small Diesel gensets Midsize Diesel gensets Enables to be more independent d tfrom price volatility of ffossil ilfuels 69

70 Sunny PRO Club the SMA Partner Program for Solar Professionals > Focus: Marketing and Sales support > Sales channels remain unaffected Acquisition of new Customers Marketing Support Direct information and personal exchange Sunny PROClub The Partner for Solar Professionals 70

71 SMA Bonus Program quite simple! Installing Registration Redeeming > Collecting bonus points is possible for all solar inverters which an installer installs after his registra-ion at the Bonus Program > Central inverters and exchange devices are not included. > Simple way to register via Sunny Dots App and Smartphone > Alternative way to register via online form at > Get 10 bonus points for every kw solar power > Rd Redeeming points for rewards is currently only possible for companies located in EU countries, Australia, New Zealand and the South Pacific. 71

72 SMA Service 72

73 SMA Service: Global Experience - Local Experts During the entire service life of your plant, we offer you an excellent, customized service support through our worldwide service organization. 73

74 SMA Service Our aspiration: Partnership through confidence > Fairness and honesty > Excellent quality > Innovation > Flexibility & continuous improvement > Ecologic responsibility 74

75 SMA is the clear service leader in the solar industry 1) Service Performance > 90% accessibility of hotline within 1.5 minutes > 73% are exchanged on the same day With more than 20 GW installed capacity SMA has economies of scale to offer excellent Service at an affordable price. 1) Global SMA Service Survey

76 SMA Service SMA Service for Power Plant Solutions 76

77 SMA Service SMA Service for Power Plant Solutions Five-year warranty on all inverters Serviceline Expert advice over the phone > Assistance during the installation and commissioning of your PV plants > Advising on technical matters concerning SMA inverters or communication products > Assistance in monitoring of your PV plant Field Service Support straight from the source - worldwide > Commissioning of SMA inverters (charged) > Preventive Maintainance (charged) > Repair (during the period of warranty inclusive of travel and accomodation expenses for SMA technicions in*) Spare Parts Guarantee Fast supply of required spare parts > Ensuring availability of spare parts > In case of failures, provision and delivery of the required spare parts (including hardware/ including shipping costs in*) > Full one-year warranty on all spare parts whether or not the original warranty is still valid Warranty extensions to 10, 15 and 20 years possible 77

78 SMA Service Sunny Central Service concept Custom fit Security thanks to modular design principle > Modular, individually combinable, flexible > Long-term, adjustable period > Higher availability (standard with 98%) > Amount of self-responsibility vs. SMA support can be selected individually NEW!* * Available for Germany from June

79 MAINTENANCE The basis for the highest operational safety INCLUDED SERVICES > Inspection and testing of components for fouling and signs of wear > Cleaning the device, including the filter and ventilation equipment > Checking that various parts and power connections in the inverter are functioning properly > Exchanging consumables YOUR BENEFITS > Preventing plant downtime by operating your system in the ideal way > Increasing inverter reliability > Security of knowing that your PV plant is serviced at the proper maintenance intervals > Discounts when combining diagnostics + repairs > A detailed maintenance report 79

80 SPARE PARTS GUARANTEE Original parts also in the future INCLUDED SERVICES > Accepting your report of a failure and providing telephone support > Stocking a sufficient number of spare parts throughout the entire term of the contract > In case of ff failures, provision i and delivery of the required spare parts* YOUR BENEFITS > Fast and guaranteed supply of the required spare parts > Long-term availability of the right spare parts > Prices remain stable over the entire service lf life of your PV plant > Shipping from SMA Service usually within one business day SMA Solar Technology AG 80 * Includes shipping costs within the countries; see the map Sales-2-DE-en_WW

81 DIAGNOSTICS + REPAIR Competent support on site INCLUDED SERVICES > First level support and second level support from SMA > Accepting your failure report and providing telephone support > Accessing your plant via remote connection, evaluating the data collected and diagnosing the failure > Repairing the plant by exchanging the defective parts on site (parts not included) > A service technician will generally arrive on site within two working days of the report being received during business hours* > Preparing a service report for every repair job YOUR BENEFITS > Competent support in case of failures > In-depth diagnostic options > Repairs carried out entirely by the manufacturer SMA Solar Technology AG 81 *Includes travel and accommodation expenses for SMA technicians within the countries concerned; see the map Sales-2-DE-en_WW

82 INVERTER AVAILABILITY Yield reliability even in the case of failures INCLUDED SERVICES > Compensation paid for downtime losses due to a shortfall in the specified uptime > Preferred status when planning service jobs YOUR BENEFITS > High plant availability > Guaranteed yield for system operation > Reliable long-term yields > Calculation of the annual availability of every inverter in your system > Annual generation of an availability report 82

83 REMOTE SERVICE* Remote monitoring for maximum security INCLUDED SERVICES > Permanent inverter monitoring in real time > Fast contact in failure cases via & phone > Priority support if service is required > Monthly report about possible service issues YOUR BENEFITS > Faultless operation of the plant is secured > Fast trouble-shooting as we obtain unfiltered data > Downtime is kept low yield security > Measurable cost and time savings * from June 2012, initially available in Germany only 83

84 SMA Service SMA Service for Medium Power Solutions 84

85 Global presence: Supporting you locally is our business Internationalization strategy > When launching an SMA subsidiary: not only Sales but primarily Service hub Yield security through technical expertise > 42 service hubs in Germany > 43 service hubs in17 additional countries (effective March 2012) Additional service hubs are currently established > Southafrica > Chile 85

86 On-Site Service Support Straight from Source Thanks to our 42 service hubs in Germany we are able to guarantee our customers a widespread availability and prompt support. Upon customer's request, we offer: > to replace SMA inverters > to support the customer in commissioning > to inspect PV plants > to inspect SMA communication products 86

87 Service Line Telephone support with expert advice > Advice in case of technical questions on all SMA products > Support in installing and commissioning PV plants > Our SMAService Line employees in Germany are at your disposal from Monday to Friday between 7.00 a.m. and 7.00 p.m. and on Saturdays between 8.00 a.m. and 2.00 p.m during the summer months.* Sunny Boy, Sunny TriPower Sunny Mini Central Communication devices Sunny Island Sunny Central SMS Callback *during the winter months, you can call our SMA Service Line Mondays to Fridays from 8.00 a.m. to 6.00 p.m. and Saturdays from a.m. to 2.00 p.m. SMA Solar Technology AG Sales-2-DE-en_WW

88 Replacement Service Device Replacement for fast Availability > Maximum availibility of replacement inverters observing highest quality standards > Minimized downtimes > If a call or an online request is received until 5.00 p.m., the replacement inverter is generally shipped the same day (< 40 kg). > The customer will receive a comparable state-ofthe-art device, including all updates and modifications. i 88

89 Replacement Service Device Replacement for fast Availability (II) > If a device is replaced within the warranty period, the remaining warranty period carries over to the replacement device. > In any event, we provide a full one-year warranty on all replacement devices whether or not the original warranty is still valid. Possibility to order by fax, Service Line, Internet at 89

90 Extended warranty Safety throughout the whole Plant Lifespan > Would you like to take advantage of this device replacement service, the support of our service technicians as well as of the Serviceline, even after the factory warranty has expired? > Extension of the manufacturer's warranty to 10, 15, 20 or 25 years is possible > You can opt for this extended warranty within the first five years. For complete information, visit our Online Service Center at 90

91 SMA Service SMA Service for Medium Power Solutions Five-year warranty on all inverters Serviceline Expert advise over telephone > Support for installations and commissionings of PV plants > Technical consultancy regarding our inverters and communication products Field Service Support straight from the source - worldwide At the request of our customers we support: > Commissionings (charged) > Check of PV plants (charged) > Check of SMA communication products (charged) > Exchange of SMA inverters (shipping of exchange device within EU, Swizerland, Australia, China, Korea, Croatia, New Zealand, Norway and USA is free of charge; travel / accomodation expenses of SMA technician included) Replacement Service Device replacement to limit downtime > If the order is accepted until 5 p.m., the exchange inverter is generally shipped the same day > The customer receives a comparable state-of-the-art device that includes all updates and retrofits > If the inverter is exchanged within the warranty period, the remaining period is transferred to the replacement device > Full one-year warranty on all replacement devices whether or not the original warranty is still valid Warranty extensions to 10, 15 and 20 years possible 91

92 SMA Online Service Center With the new service portal, the Online Service Center, you can work even faster and more effectively. From giving you a structured overview of your plants and devices to enabling you to order a replacement device in just a few clicks, the portal manages your plants and inverters, providing optimal support whenever service work is necessary. Since we already have the relevant details, we can work together to provide quick assistance to the plant operator. And with our troubleshooting system, we pass SMA expertise directly on to you. This keeps you up-to-date at all times with full access to everything you need. 92

93 Your advantages at a glance FAST UP-TO-DATE EXCLUSIVE Speed and expertise are essential when it comes to service work. You can respond With the Online Service Center, you can look after your customers in the best possible way. You are Optimize your collaboration with us and build your expertise even more quickly to your always up-to-date: customers: > Overview of your customer > Get expert help with the > Ordering replacement data and SMA orders trouble-shooting system devices is easy, keeping > Details and status of your > FAQ & Support downtime as short as possible inquiry > Indicate your preferred > Even faster response to your > Shipping notification for the appointment time for the contact requests, since we SMA replacement device service call can assign your information enables you to perfectly > Pro-active information for immediately plan your service professional consulting assignments services for customers, for example when the warranty period expires 93

94 Online Service Center Functionalities 1 PLANT OVERVIEW All customer data at a glance: Localize the PV plants that you maintain and assign suitable devices. You can even add your own documents and notes to the structured overview. DEVICE REPLACEMENT Ordering a replacement device is fast and easy when needed. Would you like an SMA service technician to perform the replacement? Just select your desired appointment time. 94

95 Online Service Center Functionalities 2 TICKET TRACKING You can track the status of your inquiry with ticket tracking, ensuring that you always have an overview of your orders. EXTENDED WARRANTY You can extend the warranty on your devices here with just a few clicks to 10, 15, 20, or 25 years. Another bonus: You see exactly when the warranty will expire and you can act accordingly. 95

96 Online Service Center Functionalities 3 CONTACT Do you have a question or need technical information? No problem: You can get in contact with us from anywhere in the world through our Online Service Center. FAQ & SUPPORT Are you not sure what a blink code or display message means? You can use our trouble-shooting system to find out more. We also provide tips and tricks for your daily work along with answers to frequently asked questions. 96

97 SMA Remote Service Always on the safe Side > With the SMA Remote Service*, SMA assumes complete inverter monitoring, which provides solar power professionals with key advantages. They save time and proactively offer their customers optimum service. > As soon as our system reports an irregularity, we get in touch with the contact person of your choice. This also allows us to work together in providing an even faster response for service calls, since the relevant data is already analyzed. > In summary, downtimes are reduced d and a service call is generally no longer necessary to provide initial diagnostics, since SMA has already remotely analyzed the disturbance and offers specifi c recommended solutions. Please note that this service is currently only available in Germany and requires a Sunny WebBox with a permanent Internet connection and a fixed public IP address. 97

98 SMA Remote Service Advantages Yield stability > Ensuring smooth PV plant operation > Early error detection > Faster response times > Saving time > Complete inverter monitoring by SMA > Fewer service calls for initial diagnostics > More effective service calls, Professional support > Proactive approach increases customer satisfaction > Fast solutions provide plant operators with added security since data is already available Transparency > Regular reporting on remote events 98

99 SMA Remote Service Two options SMA REMOTE SERVICE ACTIVE SMA REMOTE SERVICE COMFORT SERVICE Notification by Service procedure is created Inverter monitoring Monthly reporting Telephone call with recommended solutions Proactive error pattern analysis Notification by Service procedure is created Inverter monitoring OPTION 99

100 SMA Remote Service Always on the safe Side 1 SMA REMOTE SERVICE ACTIVE SMA quickly informs solar power professionals about a possible disturbance. This provides the plant operator with immediate and effective assistance for service calls. Services: > Complete inverter monitoring practically in real-time > Fault notifi cation within just a few minutes by > Error messages are transferred along with the ticket number during a service procedure Your advantages: antages: > Cost-effective option > Faster response option for solar power professionals during a service call > Perfect incorporation into your service portfolio > Solar power professionals provide your customers with proactive support 100

101 SMA Remote Service Always on the safe Side 2 SMA REMOTE SERVICE COMFORT If a service call is required, SMA calls the contact person and presents immediate professional recommended solutions. As a result, the PV plant is secured as quickly as possible. Services: Scope of the Active Remote Services, plus: > Proactive analysis of the error pattern by SMA Service Line experts > Development of a recommended solution > Telephone contact within four hours > Monthly reporting on events Your advantages: > Preferential treatment during service calls > Professional fault diagnostics and recommended solutions > Transparency through reporting > Direct contact with SMA Service Line experts 101

102 SMA is the most reliable and experienced partner for you Complete Product Portfolio Clear Technology Leader Ship SMA, your partner Global Presence with Sales and Service One-of-a-kind Flexibility 102

103 Allways up to date with the Sunny Newsletter go.sma.de/news 103

104 Let s be realistic and try the impossible! SMA Solar Technology AG