Pat Murray, Director of West Service Operations ABB Services Alaska Technology Conference Anchorage, AK

Transcription

1 Pat Murray, Director of West Service Operations ABB Services Alaska Technology Conference Anchorage, AK

2 ABB Services to match your requirements Keep Production Running Maximize System Performance Optimize Process Performance Deliver Operational Excellence

3 NA Service Organization Field Service Resources Western 25 REGION Eastern 29 REGION Central 25 REGION Northeast 56 REGION Midwest 69 REGION Southeast 67 REGION Western 42 REGION Gulf Coast 56 REGION Specialty Resources Turbine Controls Boiler Tuning Process Optimization 800xA Certified Engineers Over 150 Residents ABB Advantages Certified Engineers Process Control Experience System Knowledge Nation-wide Full Access to Tech Support Mexico 56 REGION

4 We are building for the Future ABB Cadet Program 35 New OCS and QCS Engineers in Planned New Hires this year First Class already hired! Diverse assignments in Oil/Gas, Utilities/Power, Pulp & Paper & Mining. 800xA trained followed by application experience based on assignment. Creating a bench strength and infusing fresh new talent with experienced Creating a bench strength and infusing fresh new talent with experienced engineers preparing for our future growth and potential customer needs.

5 Service Offerings Services Portfolio Includes Corrective / Preventive maintenance System Health Checks / Cyber Security Optimization services / Control Loop Tuning Upgrades, migration planning SW backup / Disaster recovery Spare parts & repair services Professional training programs Flexible service agreements Resident services Reliability Systems Reliability Consulting Full Service

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8 Service Offering Parts & Repair Services World-Class parts and repair services assure maximum availability & lower operating cost 80% orders shipped the same day >80,000 parts in stock >25,000 unique items 20, orders processed/yr >60,000 line items ship/yr >4,800 repairs processed/yr ABB and third party products 95% Turn around < 2 weeks 1 year warranty on all parts 2 year warranty on repairs!

9 NA Service Organization Customer Service Center - Technical Support North America Customer Service Center One Number: HELP- 365 for USA and Canada 122,000 Contacts per year 24 x 365 Coverage ISO 9001:2000 Certified Multimedia contact-tracking: Phone/Fax, , Web

10 Innovation is key to ABB s competitive advantage Leadership built on consistent R&D investment More than $1 billion invested annually in R&D* 6,000 scientists and engineers Collaboration with 70 universities MIT (US), Tsinghua (China), KTH Royal Institute of Technology (Sweden), Indian Institute of Science (Bangalore), ETH (Switzerland), Karlsruhe (Germany), AGH University of Science and Technology (Poland) ABB Group February 27, 2012 Slide 10

11 Did you know ABB Service has its own factory? ABB Center of Excellence Westerville, OH

12 ABB collects and delivers best practices from global sites New! Multi-site synchronization ABB Group February 27, 2012 Slide 12 ABB s s global service engineers are empowered to update ServicePro best practices

13 Proactive vs Reactive Maintenance Proactive Reactive Proactive Reactive ABB Group February 27, 2012 Slide 13 ABB has developed service distribution KPI s based on nearly 30 years of service records. Proactive customers benefit from improved reliability, improved operation efficiency, reduced d downtime, and reduce service costs. Reactive services result in poor system performance, higher operating costs, and reduced efficiency. ABB has the tools to ensure optimal service practices!

14 ServicePro 3.0 syncs best factory and site practices ABB / PA / Control Systems February 27, 2012 Slide 14

15 ServicePro Contract Manager Sales Support Factory Library (Parts) Global Users Regional Reports Department Reports Site Reports Global Reports Statistics Support Contract Manager SYNC Central Database (Service Activity) Time BizTalk SAP Service Activity Work Order Types: SP - Preventive Maintenance SC - Corrective Maintenance Unscheduled SC - Maintenance Scheduled SV - Optimization: Diagnostic, Implementation SV - Support SA (NP) - Misc: Overhead, On call, non scheduled, travel ServicePro Modules Contract Management Maintenance Management Parts Management Report Management Optimization Management ABB / PA / Control Systems February 27, 2012 Slide 15

16 Report Management enables performance analysis ABB Group February 27, 2012 Slide 16

17 Contract Manager Overview ABB Group February 27, 2012 Slide 17

18 ABB Optimization Services Process Fingerprint Objective Financial Impact Reduce energy cost Increase capacity Improve product quality Operations Impact Improve Operating Range Reduce Upsets Faster Upset recovery Wider operating range Reliability Longer time between hardware failures

19 Your Feedback is important to us.. Please let us know about your experience with ABB Service What are we doing right? Where can we improve?

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