MITSUBISHI APPROVED USED CAR WARRANTY

Transcription

1 MITSUBISHI APPROVED USED CAR WARRANTY ALL COMPONENT COVER 4627MIT 06/14 M34743 Approved Used Policy Doc_A5.indd /05/ :59

2 CONTENTS Introduction 1 All Component Cover 2 How to make a Warranty Claim 3 Warranty Complaints & Arbitration 4 Warranty Terms & Conditions 6 MOT Protection Cover 8 MAP+ (Mitsubishi Assistance Package) 10 Change of Address 18 Transfer of Ownership 20 INTRODUCTION The Mitsubishi Approved Used Car Warranty All Component Cover has been designed to help protect you against the costs incurred in the event of the mechanical or electrical breakdown of your vehicle and to provide roadside recovery and assistance. This handbook gives you details of your cover. Please keep it and your confirmation of cover letter in a safe place. All the details of how to make a claim together with conditions of the warranty are set out in the following pages. If, however, you have any questions your Mitsubishi Approved Dealer will be able to advise you. 1 M34743 Approved Used Policy Doc_A5.indd /05/ :59

3 MITSUBISHI APPROVED USED CAR WARRANTY ALL COMPONENT COVER HOW TO MAKE A WARRANTY CLAIM Factory-fitted mechanical and electrical components of your car are covered against sudden failure subject to the terms and conditions of this warranty. Replacement parts and labour will be paid for with the following exceptions: Routine servicing (all parts replaced associated with routine servicing are excluded) All bodywork, glass and seals (including heated door mirrors and windows) Perishable items as follows: - All adjustments, timing and cleaning - Batteries - Bulbs and fuses - Exhaust systems (although catalytic converters are covered) - Interior, exterior trims and upholstery - Non-Mitsubishi original parts (or equivalent in respect of other makes) that are not of a matching quality to Mitsubishi original parts (or equivalent) - Tyres and wheels - Un-encased drive belts - Wiper blades and arms - Wiring and connections (including HT leads and aerial coaxial cables) - Worn brake discs, drums and frictional material - Worn clutch pressure plates, bearings and frictional material - Coolant pipes and hoses It is very important that you read the whole of this policy and ensure that you understand exactly what is and what is not covered and what to do if you need to claim. Should it be necessary to make a claim, please take the following steps: 1. Return your car to the supplying Mitsubishi Approved Dealer or Mitsubishi Authorised Service Point. Show them this handbook and your confirmation of cover letter. 2. They will assess the failure and liaise with Mitsubishi Warranty Services on your behalf. 3. An assessor may be instructed to inspect the car. Should there be no valid claim under this warranty, the expense incurred for any dismantling of the car will be your responsibility. Should it not be possible for you to return your car to your supplying dealer, please ensure that Mitsubishi Warranty Services are contacted for authority prior to the completion of any work to your car. If a vehicle is registered to a VAT registered company or individual, any VAT content on a valid claim will be the responsibility of that company or individual. CLAIMING WHILE OUTSIDE THE UNITED KINGDOM All repairs and costs are the responsibility of the warranty holder whilst in the EC countries outside the UK. Please contact Mitsubishi Warranty Services at the address below within 30 days of any repair and you will be advised if the repairs completed are covered under this warranty. Please ensure that you retain a detailed repair invoice for submission purposes. Mitsubishi Warranty Services PO Box 1149 Croydon Surrey CR9 1ZQ 2 3 M34743 Approved Used Policy Doc_A5.indd /05/ :59

4 WARRANTY COMPLAINTS & ARBITRATION We make every effort to provide customer satisfaction, but should you have a complaint or dispute that is unresolved, the following procedures are detailed to assist you: In the first instance, please write to Customer Support at: Mitsubishi Warranty Services PO Box 1149 Croydon Surrey CR9 1ZQ This Mitsubishi Approved Used Car All Component Cover conforms to the Motor Industry Code of Practice for Vehicle warranty Products. For more information on the Code and what it means for you please visit Or CustomerSupport@Mondial-Assistance.co.uk In the unlikely event that arbitration should fail to resolve your dispute, please refer your complaint to the Motor Industry Code of Practice as follows: Code Advisory and Conciliation Service Motor Industry Codes P0 Box London SW1X 7WU 4 5 M34743 Approved Used Policy Doc_A5.indd /05/ :59

5 WARRANTY TERMS & CONDITIONS What you need to know: The warranty is valid in the United Kingdom and for up to 60 days per policy year in: Albania, Andorra, Austria, Belgium, Bulgaria, Bosnia and Herzegovina, Croatia, Cyprus Czech Republic, Denmark (excluding the Faroe Islands), Estonia, Finland (excluding Aland), France, Germany, Gibraltar, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, San Marino, Serbia and Montenegro, Slovakia, Slovenia, Spain (including the Balearic Islands but excluding Canary Islands), Sweden, Switzerland and Turkey. There is no mileage limitation on the car while the warranty is in place. Servicing for Mitsubishi vehicles: Servicing must be carried out in accordance with vehicle manufacturer recommendations. Genuine Mitsubishi parts, oils and other fluids or parts, oils and other fluids of equivalent specification and amtching quality must be used. Failure to comply with this condition will result in a warranty claim being rejected. You must keep all servicing receipts and invoices. Failure to keep your car serviced in accordance with the manufacturer s service schedule will void the warranty. The total value of the repair work completed during the period is limited to the purchase price of the car. The cost of any investigation work can only be authorised by the vehicle owner, who will remain responsible for meeting that cost in the event that the repair is not covered by the warranty. Replacement of drive belts, filters, lubricants, antifreeze and fluids required because of the failure of a covered part is covered by the warranty.we will pay for damage caused to a covered part if caused by another covered part. We will not pay for any damage to parts not covered by this warranty even if the damage is caused by a covered part. We will not pay for any depreciation to your vehicle, loss of earnings, death or bodily injury, damage to property or any other loss or damage which is a direct or indirect result of the failure of a covered item. As your policy is intended to cover the repair and/ or replacement of defective or damaged parts, it does not cover additional losses that may be caused by that defective or damaged part, unless otherwise stated in the policy terms and conditions. For example, your policy may cover repairs to or replacement of a wheel bearing but would not cover any loss of earnings that you may suffer while your vehicle is being repaired. You should check whether you have any other insurance policies that may cover additional damage or related costs or losses not covered by this warranty. Failure caused by deterioration of a covered part commensurate with its age and mileage is not covered. This includes, but is not limited to, gradual loss of engine compression requiring the repair of valves or rings and the gradual increase in the oil consumption due to normal operating functions. This warranty will not pay for deterioration of this type. If the fault causing the part failure existed before the warranty came into effect, the warranty will not pay for that repair. The warranty can be transferred to the next owner of the car by using the advice slip on page 20. The transfer fee is currently 20 including VAT. The car must not be used for hire or reward, commercial use, professional instruction, competition or off-road use, motor rally, speed or duration tests or any practice for these events. Damage caused by any of the following will not be covered: alterations, experimental equipment, fire, water ingress, corrosion, frost, floods, snow-affected roads or embedding in mud or sand, a recurring problem where you have not sought repair advice from a Mitsubishi Dealer or Mitsubishi Authorised Service Point, failure to respond to a manufacturer s recall, not maintaining your car in a safe and roadworthy condition, improper repair, intentional damage or injury, loss or damage to contents of your car, the theft of your car, participating in a criminal act, wilful exposure to danger, any type of accident, any failure of a cosmetic nature only, being under the influence of drugs (unless medically supervised) or alcohol, misuse or neglect, any unlawful act or omission, acts of war, nuclear explosion, sonic boom or radioactivity. All warranty repairs must be carried out by a Mitsubishi Dealer or a Mitsubishi Authorised Service Point. Mitsubishi Warranty Services reserve the right to have the vehicle inspected by an independent engineer prior to any work being carried out. Where the warranty holder s car insurance should pay for a repair or will deem the car to be a writeoff, then the car insurance should be used and not this warranty. Telephone calls made in connection with your warranty may be monitored or recorded. The warranty may be invalidated if the owner continues to drive when a fault becomes apparent which results in further damage. The quality of the warranty repairs will be the responsibility of the repairing Dealer. If a vehicle is registered to a VAT registered company or individual, the VAT element of a valid warranty claim can be claimed by that company or individual and it is the responsibility of that company or individual to do so. Mitsubishi Warranty Services will not be liable for any such amount if not so claimed. There is no provision for any refund or part refund to be made in relation to the warranty with the exception of a vehicle being returned under the Mitsubishi 30 day exchange programme. There is no cover for fixed or portable in-car entertainment systems including, but not limited to, audio or video equipment, games consoles, CD multi-changers, MP3 or ipod equipment, speakers, amplifiers and remote controls. This warranty is administered by Mitsubishi Warranty Services, PO Box 1149, Croydon CR9 1ZQ. Telephone: M34743 Approved Used Policy Doc_A5.indd /05/ :59

6 MOT PROTECTION COVER Your vehicle has the additional benefit of MOT Protection Cover. This provides your vehicle with cover against a wide range of repairs if it fails its next MOT at a Mitsubishi Dealer. SUMMARY OF TERMS For any vehicle registered under this Cover and in the event of a part or parts covered herein cited on an official Notice of refusal to issue an MOT certificate (Form VT30) as the reason for the Vehicle failing to pass the MOT test during the Term, Mitsubishi will pay the reasonable cost of repairing or replacing such part or parts up to a maximum of 750, inclusive of VAT. Registration under this Cover is at the discretion of the Mitsubishi Approved Dealer and shall be extended only to those vehicles that: a) have had their last service carried out in line with the manufacturer s recommended service schedule by a VAT registered garage; and b) are less than ten years old; and c) have covered fewer than 100,000 miles from the date of registration; and d) are either (i) cars that have just passed an MOT test or (ii) cars between 2 and 3 years of age with a period of not less than 3 months remaining before the first MOT test becomes legally due or (iii) cars between 3 years and up to 10 years of age with a period of not less than 3 months remaining before the next MOT test becomes legally due. DURING THE TERM:- a) Servicing for Mitsubishi vehicles: The Vehicle should be serviced in accordance with Mitsubishi s recommendations. Any damage to or defect in the Vehicle caused by poor or insufficient servicing will not be remedied under this Cover. Please ensure that sufficient records are maintained to enable our Authorised Network to confirm that the Vehicle has been appropriately serviced. If the Vehicle has a printed service schedule booklet, please ensure it is stamped by the business carrying out the service work, if the Vehicle has a digital service schedule please ensure appropriate documentary evidence such as invoices for work carried out are kept. b) The Vehicle must be submitted for an MOT test and any faults identified on the MOT test failure certificate (VT30) must be rectified by a Mitsubishi Approved Dealer. c) Only one scheduled MOT within 30 days prior to the MOT due date will be covered during the Term of this cover. 1. DEFINITIONS: 1.1 the Administrators means Mitsubishi Warranty Services, PO Box 1051, Croydon CR9 1RE. 1.2 Mitsubishi means Mitsubishi Motors, Watermoor, Cirencester, Gloucs GL7 1LF The items detailed in the summary of terms below will be repaired or replaced where a Notification of refusal to issue an MOT Certificate has been issued and the specific covered item(s) are listed as the reason not to issue an MOT Certificate. 1.3 the Cover shall mean these terms and conditions 1.4 the Customer means the owner of the vehicle to which this MOT Protection cover relates 1.5 the Vehicle means the Mitsubishi passenger vehicle to which this MOT Protection cover relates only and is not transferable to another vehicle 1.6 the Term means the period of cover as shown on your confirmation of cover letter 2. THE COVER: 2.1 For any Vehicle registered under this Cover and in the event of a part or parts covered herein being cited on an official Notice of refusal to issue an MOT certificate (Form VT30) as the reason for the Vehicle failing to pass the MOT test during the Term, Mitsubishi will pay the reasonable cost of repairing or replacing such part or parts up to a maximum of 750, inclusive of VAT. 2.2 It is a condition of this Cover that the Information provided by the Customer is accurate and complete 2.3 The Cover has no surrender value or provision for a refund or repayment 2.4 The Cover is administered on behalf of Mitsubishi by the Administrators 2.5 Only genuine manufacturer s parts will be used in any repairs identified on the Notice of refusal to issue an MOT certificate 2.6 Only one claim can be made during the cover period 3. Parts Covered: The following parts will be covered under the Cover: 3.1 Lighting equipment: Front and rear lamps, headlamps, stop lamps, rear reflectors, direction indicators, hazard warning lamps, switches, tell-tales, high intensity discharge (HID), LED headlamps, washing and levelling system, power steering malfunction indicator lamp (MIL), electronic parking brake MIL, illumination of speedometers, brake fluid level warning lamps, electronic stability control system MIL, tyre pressure monitoring system warning lamp. Exclusions: Bulbs, fuses, wiring and connections. 3.2 Steering and suspension: Steering control, steering mechanism, power steering, transmission shafts, wheel bearings, front suspension, rear suspension, shock absorbers, wheel alignment, steering, suspension, brake, transmission dust covers/gaiters and steering wheel locking mechanism. Exclusions; Tyres and wheels. 3.3 Brakes: ABS warning system/controls, condition of service brake system, condition of parking brake system, service brake performance, parking brake performance, brake fluid levels where below the minimum indication. Exclusions; Brake pads and shoes where condition is wear related. 3.4 Seatbelts: All seatbelt mountings, their condition and operation, front driver s, passenger seat mountings, driver s seat adjustment mechanism, backrest security in an upright position and supplementary restraint systems (SRS) including airbags and seatbelt pre-tensioners. 3.5 General: Emission control systems including catalytic converter, electronic stability control system, fuel injection, engine mountings, ECU replacement as a result of calibration failure to meet MOT exhaust gas emission standards, horn, mirrors, registration plates, speedometer, driving controls, windscreen wipers and washers. Exclusions; Bodywork and glass, exhaust system, items listed as report only, adjustments, tuning or cleaning. GENERAL EXCLUSIONS 1. The Cover excludes the following: 1.1 The first 10 of any repairs. 1.2 Parts fitted as part of the repairs, other than those identified in Clause 3 of the Terms and conditions. 1.3 The MOT test or re-test fees. 1.4 Actual tuning and adjustments. 1.5 Repairs arising as a result of any collision, impact, accident, self-ignition or explosion, theft or attempted theft, frost or freak weather conditions. 1.6 Repairs arising as a result of any deliberate damage, neglect or misuse of the Vehicle or any modifications such as the fitting of replacement or experimental parts or other equipment not approved by the manufacturer. 1.7 Repair or servicing of the Vehicle or parts subject to recall for repair or replacement by the manufacturer. 1.8 A fault or defect in any part which can reasonably be said to have been known to exist before the commencement of the Term. 1.9 If and to the extent that any repairs are covered under the manufacturer s or suppliers warranty or any other form of cover. 2. This cover will be invalidated if during the Term: 2.1 The Vehicle is not serviced or repaired, in accordance with the manufacturer s recommendations. 2.2 A claim is made on a fraudulent basis. 2.3 The vehicle has been used for racing, rallying or other competition purposes. 3. The Mitsubishi Approved Dealer or Mitsubishi Authorised Repairer s obligations: The Mitsubishi Approved Dealer or Mitsubishi Authorised Repairer will: 3.1 Ensure that the Vehicle satisfies the registration criteria as set out overleaf. 3.2 Make the Customer aware of the Summary of terms. 3.3 Undertake an MOT test within thirty days prior to an MOT test due date and invoice the Customer for any costs that are either not covered under the Cover or are costs in excess of 750 inclusive of VAT. 3.4 Prior to undertaking repairs, submit an estimate for the MOT repairs to the Administrators and await receipt of an authority number. 3.5 Meet the costs of any repairs up to a value of 750 inclusive of VAT, where: (i) the repairs have been undertaken without the authority of the Administrators. (ii) the repairs are undertaken more than 30 days after the MOT test failure date. (iii) the repairs prove to be invalid within the Terms of the Cover. 3.6 Upon completing the repairs: (i) retain all replacement parts for inspection by the Administrators for a period of 28 days after the repair. (ii) submit to the Administrators photocopies of the expired MOT test certificate; the MOT test failure certificate (Form VT30); the current MOT test pass certificate and the final repair invoice. 4. THE ADMINISTRATOR S OBLIGATIONS: The Administrator will: 4.1 Administer repairs in accordance with the terms herein and reimburse the Mitsubishi Approved Dealer or Mitsubishi Authorised Repairer upon receipt of the appropriate documentation. 5. THE CUSTOMER S OBLIGATIONS: The Customer will: 5.1 Maintain the vehicle in accordance with the vehicle manufacturer s recommendations. 5.2 Present the Vehicle to a Mitsubishi Approved Dealer for an MOT test within 30 days prior to the MOT test due date. 5.3 Present a copy of this document to the Mitsubishi Approved Dealer undertaking the MOT test before the MOT is started. 5.4 Meet the following costs at the point of Vehicle collection: (i) the MOT test fee; and (ii) the first 10 of any repairs; and (iii) costs not covered under this Cover; and (iv) costs in excess of 750 inclusive of VAT. (v) any VAT arising on the repairs (applicable to VAT registered customers only). 6. MAKING A COMPLAINT We make every effort to provide customer satisfaction, but should you have a complaint or dispute that is unresolved please write to Customer Support at Mitsubishi Warranty Services, PO Box 1051, Croydon CR9 1RE or - customersupport@allianz-assistance.co.uk 8 9 M34743 Approved Used Policy Doc_A5.indd /05/ :59

7 MAP+ (MITSUBISHI ASSISTANCE PACKAGE) MAP+ (MITSUBISHI ASSISTANCE PACKAGE) UNITED KINGDOM BENEFITS MAP+ has been designed to provide assistance for motoring emergencies and includes a comprehensive range of benefits, including car hire, vehicle recovery and redelivery. MAP+ will offer all possible assistance under the terms of agreement set out in this handbook. Please remember that if your vehicle requires repair, MAP+ will take your vehicle to an Authorised Mitsubishi Dealer or a Mitsubishi Authorised Service Point. By doing so you can be assured that only genuine Mitsubishi parts and materials will be used and fitted by fully trained Mitsubishi technicians. WHAT TO DO WHEN YOU NEED ASSISTANCE If you are in any doubt as to whether you require assistance, please telephone MAP+ first. Do not make your own arrangements without first contacting MAP+. Should you require assistance following an accident, vehicle breakdown, fire or theft contact MAP+ with the following details: Your name and exact location HOME AND ROADSIDE ASSISTANCE In the event of the immobilisation of your vehicle, whether at home or elsewhere, MAP+ will arrange assistance for you. Whenever practical, we will endeavour to fix the vehicle at the roadside but if the problem cannot be resolved at the roadside, we will pay the costs of taking your vehicle to an Authorised Mitsubishi Dealer or Mitsubishi Authorised Service Point nearest to your home address in the UK. Onward travel/hotel accommodation Following assistance and in the event that repairs to your vehicle cannot be completed within four hours as a result of immobilisation, we will, whenever possible, organise and pay for you and your passengers to continue your journey or return home by the most appropriate means. Alternatively, if breakdown occurs more than 50 miles from your home address and overnight accommodation is a more practical option, we will pay for the cost of bed and breakfast for you and your passengers up to 100 per person ( 150 in Greater London). The maximum allowance under this benefit is 500 including VAT. VEHICLE REDELIVERY Provided that your vehicle has been recovered by MAP+ to an Authorised Mitsubishi Dealer or Mitsubishi Authorised Service Point other than your local Authorised Mitsubishi Dealer or Mitsubishi Authorised Service Point, we will arrange for it to be returned to your home address in the UK. Alternatively, if you wish to collect your vehicle personally, we will pay the appropriate transport costs to enable you to do so. A contact telephone number Registration number or Mitsubishi Approved Used Car Warranty policy number and colour of your vehicle Details of what has happened If calling from a landline within the UK freephone: If calling from a mobile within the UK call: If in Continental Europe, please call: The following pages detail the extensive range of benefits provided by MAP+. Please read these carefully. GLASS BREAKAGE In the UK we can, if required, contact an Authorised Mitsubishi Dealer or Mitsubishi Authorised Service Point on your behalf who will usually be able to arrange replacement glass for you. Alternatively, if a repair cannot be effected at your location, we can arrange to have your vehicle stored securely until the necessary parts are available for repair. The additional benefits detailed in this document will not be provided in the event of glass breakage and you will be liable for the cost of replacement parts. CAR HIRE In the event that, following assistance by MAP+, your vehicle cannot be repaired within four hours, we will, whenever possible, organise and pay for a replacement vehicle for up to two days. The rental provider will need to see your valid driving licence and you will be asked for a deposit to cover fuel charges and any additional days hire. For further information please refer to the Terms and Conditions relating to United Kingdom Cover on page M34743 Approved Used Policy Doc_A5.indd /05/ :59

8 TERMS AND CONDITIONS RELATING TO MAP+ UNITED KINGDOM COVER EXCLUSIONS RELATING TO MAP+ UNITED KINGDOM COVER CAR HIRE ADVERSE WEATHER CONDITIONS On those occasions when we experience adverse weather conditions, such as high winds, snow, floods, etc., external resources may be stretched and some operations become physically impossible until the weather improves. At such times, our priority is to ensure that you and your passengers are taken to a place of safety and so the recovery of your vehicle may not be possible until weather conditions permit. We will not pay for: Whenever possible MAP+ will attempt to provide you with a replacement vehicle from the repairing Authorised Mitsubishi Dealer or Mitsubishi Authorised Service Point. If we are unable to do so then a vehicle will be sourced through one of the major vehicle rental companies. You must be able to comply with their conditions of hire. You will be responsible for any fuel costs incurred during the period of hire. Certain endorsements on your licence may prejudice your eligibility to hire a vehicle. Insurance requirements stipulate that you must have held a full UK driving licence for a minimum of 12 months. RELEASE FEES Should your vehicle be stolen and subsequently recovered by the police, you may be asked to pay a release fee before we can remove your vehicle to an Authorised Mitsubishi Dealer or Mitsubishi Authorised Service Point or to your home address. Although we can arrange to guarantee these costs on your behalf, the payment of such fees is your responsibility. SPECIALIST CHARGES In the event that the use of specialist equipment is required to provide assistance when your vehicle has, for example, left the highway, is in a ditch, is standing on soft ground, sand, shingle, stuck in water or snow or has been immobilised by the removal of its wheels, we will arrange recovery but you will be responsible for the costs. The costs may be refundable under the terms of your motor insurance policy. LOCK OUT/LOST KEYS Whilst we will always endeavour to provide assistance by the most practical method should you be unable to gain entry to your vehicle, modern security systems make it extremely difficult for this to be achieved should spare keys not be available. If a forced entry is required, you will be asked to sign a declaration stating that you have given permission for this to take place and that any costs for resultant damage will be your sole responsibility. INCORRECT FUEL If your vehicle is immobilised as a result of refuelling with incorrect fuel, we will pay for the cost of recovering your vehicle to the nearest Authorised Mitsubishi Dealer or Mitsubishi Authorised Service Point. The additional benefits detailed in this Mitsubishi Approved Used Car Warranty handbook will not be provided in the event of refuelling with incorrect fuel. Any expenses incurred without prior authorisation of MAP+. Expenses which would normally have been payable by you, such as fuel and toll charges. The cost of replacement parts and/or labour costs of anyone other than us. Any costs resulting from participation in motor racing, rallies, speed or duration tests. Any costs resulting from your vehicle being kept in an unroadworthy condition or not being serviced in accordance with the manufacturer s recommendations. If, in the opinion of MAP+ we believe that a recurring fault is due to poor maintenance of your vehicle, we reserve the right to request proof of servicing and to specify immediate recovery to an Authorised Mitsubishi Dealer or Mitsubishi Authorised Service Point. Any costs as a result of your participation in a criminal act or offence. Any costs as a result of your being under the influence of intoxicating liquor, or solvent abuse or drugs. Any losses arising directly or indirectly from the immobilisation M34743 Approved Used Policy Doc_A5.indd /05/ :59

9 MAP+ (MITSUBISHI ASSISTANCE PACKAGE) IN CONTINENTAL EUROPE TERMS AND CONDITIONS RELATING TO MAP+ CONTINENTAL EUROPEAN COVER Roadside assistance and recovery. In the event that your vehicle is immobilised in Continental Europe, we will arrange assistance for you. If the problem cannot be resolved at the roadside, we will organise and pay for the recovery of your vehicle to the nearest Authorised Mitsubishi Dealer or Mitsubishi Authorised Service Point. STORAGE If your vehicle has to be stored whilst awaiting recovery or repatriation, we will pay storage costs up to 100. Onward travel/hotel accommodation In the event that the immobilisation has occurred en route to your planned destination and your vehicle has been taken to an Authorised Mitsubishi Dealer or Mitsubishi Authorised Service Point and cannot be repaired within four hours, you may wish to continue your original journey; we will, wherever possible, organise and pay the cost of the most appropriate method of onward transport to that destination. Alternatively, you may wish to wait for the completion of repairs. If this necessitates an unscheduled overnight stay, we will, wherever possible, pay the costs of the hotel accommodation for you and your passengers up to a maximum of four days and 100 per person per night on a bed and breakfast basis. CAR HIRE Provided that your vehicle has been recovered by MAP+, we will, whenever possible, organise and pay for a replacement vehicle within Continental Europe whilst your vehicle is being repaired, up to a maximum period of two weeks. The rental provider will need to see a valid driving licence and you will be required to pay a deposit for fuel and any additional days hire. Please note that we cannot guarantee availability of vehicles with accessories such as roof racks, tow bars, etc. For further information please refer to the Terms and Conditions relating to MAP+ in Continental Europe on page 15. PARTS DELIVERY If the parts needed to repair your vehicle are not available locally, we will organise and pay for the despatch of these parts from elsewhere. VEHICLE REPATRIATION If your vehicle cannot be repaired in Continental Europe or if the repairs will not be completed before your intended return date to the UK, we will arrange and pay for the repatriation of your vehicle to the Authorised Mitsubishi Dealer or Mitsubishi Authorised Service Point nearest to your home address in the UK. Alternatively, following your return to the UK and on completion of the repairs, should you wish to collect your vehicle personally, we will arrange and pay the cost of your outward journey. The maximum amount payable by MAP+ for vehicle repatriation will not exceed the market value of your vehicle. ADDITIONAL UK CAR HIRE If your vehicle is being repatriated or has been left in Continental Europe pending completion of repairs following electrical or mechanical failure (not accident or theft), we will organise and pay for a replacement vehicle in the UK up to a maximum of three days. Terms and Conditions for UK vehicle hire apply in this instance (See page 12). If the only qualified driver travelling in the party is repatriated to the UK due to illness, we will pay the cost of an alternative driver to return your vehicle to your home address in the UK and arrange and pay for the costs of returning other passengers to their homes in the UK. If you experience any issues whilst travelling abroad with your car, even if you encounter a legal or medical problem our experienced team of multilingual staff will be able to provide you with practical help and advice. CONTINENTAL EUROPE Continental Europe is defined as: Albania, Andorra, Austria, Belgium, Bulgaria, Bosnia and Herzegovina, Croatia, Cyprus Czech Republic, Denmark (excluding the Faroe Islands), Estonia, Finland (excluding Aland), France, Germany, Gibraltar, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, San Marino, Serbia and Montenegro, Slovakia, Slovenia, Spain (including the Balearic Islands but excluding Canary Islands), Sweden, Switzerland and Turkey. VALIDITY This service is only available for travel not exceeding 91 days in any single trip or beyond expiry. REPATRIATION If your vehicle has to be repatriated from Continental Europe, you should ensure that any items of value are removed. You will be asked to provide MAP+ with a signed inventory of any items left in your vehicle. Neither MAP+ nor its agents accept any liability for the subsequent loss of or damage to any items not declared on this inventory. ADVERSE WEATHER CONDITIONS During periods of adverse weather conditions, snow, floods, etc., external resources may be stretched and some operations become impossible until the weather improves. At such times, our main priority is to ensure that you and your passengers are taken to a place of safety and so the recovery of your vehicle may not be possible until weather conditions permit. CAR HIRE Whenever possible MAP+ will attempt to provide you with a replacement vehicle from the repairing Authorised Mitsubishi Dealer or Mitsubishi Authorised Service Point. If we are unable to do so then a vehicle will be sourced through one of the major vehicle rental companies. Under any circumstances you must be able to comply with their conditions of hire. You will be responsible for any fuel costs incurred during the period of hire. Certain endorsements on your licence may prejudice your eligibility to hire a vehicle. Insurance requirements stipulate that you must have held a full UK driving licence for a minimum of 12 months. INCORRECT FUEL If your vehicle is immobilised as a result of refuelling with incorrect fuel, we will pay for the cost of recovering your vehicle to the nearest Authorised Mitsubishi Dealer or Mitsubishi Authorised Service Point. The additional benefits detailed in this document will not be provided in the event of refuelling with incorrect fuel. AUTOROUTE RESTRICTIONS If assistance is required on a French autoroute, and certain autoroutes in some other European countries, you must use the official SOS boxes at the side of the road in order to arrange initial recovery. You will be connected to the authorised motorway assistance service because the roads are privatised and we are prevented from assisting on them. You should contact MAP+ at the earliest opportunity so that we can arrange for the most appropriate assistance once your vehicle has been recovered from the autoroute. Costs incurred for recovery from the autoroute should be claimed back from MAP M34743 Approved Used Policy Doc_A5.indd /05/ :59

10 EXCLUSIONS RELATING TO MAP+ CONTINENTAL EUROPEAN COVER NOTES We will not pay for: Any expenses incurred without the prior authorisation of MAP+. Expenses which would normally have been payable by you, such as fuel and toll charges. The cost of replacement parts. Any costs resulting from participation in motor racing, rallies, speed or duration tests. Any costs resulting from your vehicle being kept in an unroadworthy condition or not being serviced in accordance with the manufacturer s recommendations. If, in the opinion of MAP+, we believe that a recurring fault is due to poor maintenance of your vehicle, we reserve the right to request proof of servicing and to specify immediate recovery to an Authorised Mitsubishi Dealer or Mitsubishi Authorised Service Point. Any costs as a result of your participation in a criminal act or offence. Any costs as a result of your being under the influence of intoxicating liquor, or solvent abuse or drugs. Any consequential losses arising directly or indirectly from the breakdown M34743 Approved Used Policy Doc_A5.indd /05/ :59

11 CHANGE OF ADDRESS FORM Please complete the details below and send to the following address: Mitsubishi Roadside Assistance, PO Box 1149, Croydon, CR9 1ZQ. NOTES VEHICLE DETAILS Registration Number: Chassis Number (VIN): DRIVER DETAILS Title: Initial: Surname: Address: Postcode: Tel. Number: COMPANY DETAILS (Please complete this section for a company owned vehicle only) Company name: Address: Postcode: M34743 Approved Used Policy Doc_A5.indd /05/ :59

12 TRANSFER OF OWNERSHIP If your car is sold, the remaining cover may be transferred to the new owner providing that the registration fee of 20 is paid. Cover will not be transferred until the payment has been made. Please note that the form below must be signed by the existing policy holder named on the confirmation of cover letter. Please send to Mitsubishi Warranty Services, Mondial House, 102 George Street, Croydon CR9 6HD. Please make cheques or postal orders payable to Mitsubishi Warranty Services. NOTES VEHICLE DETAILS Registration Number: Chassis Number (VIN): Current mileage: CURRENT OWNER DECLARATION I (name) hereby give notice that I wish to transfer the balance of my Mitsubishi Approved Used Car Warranty to the new owner detailed below. Signature: NEW OWNER DETAILS Title: Initial: Surname: Address: Postcode: Tel. Number: M34743 Approved Used Policy Doc_A5.indd /05/ :59

13 NOTES M34743 Approved Used Policy Doc_A5.indd /05/ :59