AA COMPANY MEMBERSHIP TERMS AND CONDITIONS

Transcription

1 AA COMPANY MEMBERSHIP TERMS AND CONDITIONS USEFUL CONTACT NUMBERS For assistance, simply dial the number for the service you require: Breakdown Assistance in Ireland Breakdown Assistance in UK and Northern Ireland If you have any issues with our service or wish to make a suggestion, we would really like to hear from you. Write to us at AA Ireland 56 Drury Street Dublin 2 Call us on (01) us at company.membership@aaireland.ie Fax to (01) NOTE: The terms and conditions of AA rescue assistance services as set out below are correct at the time of going to print but may change during the period of your AA membership. Please read all the terms and conditions carefully. Page 1 04/11/2011

2 YOUR AA MEMBERSHIP Entitlement to Service Your AA Company Membership is a vehicle-based membership. You will need to quote your membership number when you contact the AA for assistance. Your membership card must be kept in the vehicle at all times, as this is your proof of entitlement to service. The vehicle registration number must be entered in the space provided on the membership card. The patrol or AA Agent will ask you to show your membership card when they arrive. If you cannot produce a valid card the AA reserves the right to refuse service. Alternatively, you may be asked to complete and sign an indemnity form to cover the cost of any service provided. You will be able to reclaim the amount paid from the AA if it is proved that you were entitled to the service at the relevant time. Should you replace your vehicle(s) before your membership cover expires, simply transfer the membership card to the new replacement vehicle, inserting the new vehicle registration number in the space provided. If you have specific agreed procedures with the AA with regard to driver validation, please ensure that all drivers of your vehicles are fully aware of these procedures. The AA reserves the right to refuse vehicle assistance unless you are present at the scene of the breakdown or accident. Commencement of Your Cover Roadside Rescue is available from 24 hours after joining the AA. The benefits of Rescue Plus are available from 24 hours after joining the AA or after paying the additional Rescue Plus subscription. Existing breakdowns are not covered. Vehicle Dimensions Size and weight restrictions apply as follows: Vehicles including cars, vans, motorcycles, caravans and trailers up to 3,500kg (3.5 tonnes) gross vehicle weight (GVW) Overall width up to 2.3 metres (7ft 6in) Overall length (motorised vehicles) up to 5.5 metres (18feet) Overall length (non-motorised caravans and trailers) up to 7.6 metres. Page 2 04/11/2011

3 Assistance will be given in relation to any caravan or trailer being towed at the time of the breakdown or accident provided the gross weight of the caravan or trailer does not exceed 3,500kg. All of the above are subject to assessment of the vehicle at the roadside. Vehicles exceeding these dimensions will be classed as Industrial vehicles (see Industrial Vehicle Membership, page 10). Page 3 04/11/2011

4 YOUR LEVELS OF RESCUE COVER Roadside Rescue Roadside Rescue is available to you if you are stranded on the highway, at least 500 metres (550 yards) from your home, following breakdown or accident. If a patrol or appointed agent cannot fix your vehicle within a reasonable time, it will be taken to the nearest AA approved garage, franchised dealer or other appropriate local repairer, or alternatively to a destination of your choice provided it is no greater distance. It is then your responsibility to instruct the repairer to make any repairs required. Any contract for repair will be between you and the repairer and it is your responsibility to pay them. Roadside Rescue does not cover any additional transport or other costs that you might incur, whether as a result of your vehicle being towed or otherwise. Home Start This optional addition to Roadside Rescue is available if you have paid the additional Home Start subscription in advance of the breakdown. It provides assistance at or very near your home address. (Home address is defined as the normal place of residence of the driver or the place where the vehicle is normally parked). If you also subscribe to Rescue Plus, you will not be entitled to use all of its benefits when the incident is at or very near your home address. When a repair cannot be made at the home address, the AA will arrange for the transportation of the vehicle to the nearest AA appointed garage or another destination of your choice at no greater distance, at the AA s expense. Plus we will provide a Free Replacement Car for up to 48 hours if required. Service is provided only if the vehicle was in a roadworthy condition prior to the incident. AA patrols will not perform major servicing repairs or re-assembly. In such cases, they will arrange transportation to a garage. Page 4 04/11/2011

5 Rescue Plus Rescue Plus is an optional addition to Roadside Rescue. No claims for Rescue Plus benefits will be accepted when the incident occurs prior to the member paying the Rescue Plus subscription. Rescue Plus is available to you when the AA cannot arrange a local repair within a reasonable time after a roadside breakdown, accident or act of vandalism and entitles you to: Vehicle Recovery The AA will provide for the unaccompanied recovery of your vehicle to your destination in Ireland, plus one of the following (subject to availability): A replacement hired car for up to 48 hours Or Overnight accommodation including breakfast for driver and passengers up to a maximum of five people Or A refund of reasonable public transport costs incurred up to a maximum 200 per vehicle The options above are mutually exclusive and will not generally be provided when your vehicle can be repaired locally on the same day. You must choose which service is required at the time of the Rescue Plus service being actioned. Note: Rescue Plus is not available at your home address. However we will provide a local tow to a repairer plus a Free Replacement Car for up to 48 hours if required. Replacement Car A replacement car is provided to enable you complete your journey and therefore applies on the day of the breakdown only. The AA will arrange for, or provide transport to, a replacement car. The choice of supplier of the replacement car is at the discretion of the AA. Members will be entitled to a car of similar model to their own up to that of the approved suppliers Group D (i.e. 1600cc), subject to availability. When available, you can choose a car in a higher category subject to the payment of the appropriate additional fee to the supplier. The AA will pay direct to the approved supplier for the use of the car, unlimited mileage and VAT and insurance for a period of 48 hours. You are responsible for the payment to the supplier for any car hire period beyond 48 hours. You are also responsible for the payment of all petrol used and a deposit will be required at the time of the commencement of the hire period. It is your responsibility to return the car to the appropriate hire company depot within the Republic of Ireland. Page 5 04/11/2011

6 The AA cannot guarantee the provision of any non-standard equipment e.g. tow bar, automatic transmission etc. A hire car cannot be provided where the requirements of the hire company cannot be met. The non-availability of a driving licence and the age of the driver may restrict the AA s ability to procure a hire car. Similarly, in the case of an accident it may not be possible to obtain a hire car. If for any reason a replacement vehicle is not available the option of overnight accommodation or public transport costs will be offered. Overnight Accommodation The AA will arrange and provide transport to a local hotel or guesthouse. The choice of accommodation is at the discretion of the AA. The AA will pay direct to the hotel / guesthouse, for one night's accommodation and breakfast for the driver and passengers in the car, up to a maximum of five people. You are responsible for paying for all meals consumed (other than breakfast), drinks and other incidental expenses (e.g. telephone calls, newspapers) incurred. Payment for these must be made direct to the hotel or guesthouse before leaving. You are responsible for the costs of all onward travel. Public Transport Costs The AA will refund to you the cost of all reasonable public transport costs incurred in order to complete your journey, up to a maximum of 200 on a pay and claim basis. It is your responsibility to retain proof of purchase, e.g. duplicate rail tickets as provided by Iarnrod Eireann. A claim for refund should be made within a period of 30 days. The claim should be submitted in writing to Rescue Plus Accounts, AA, 56 Drury Street, Dublin 2. The Unaccompanied recovery of your Vehicle The AA will arrange the recovery of your vehicle to your destination within Ireland. However, such service will not normally be provided immediately, although every effort will be made to recover your vehicle as soon as possible. The AA will help in arranging but will not pay for: The recovery of any vehicle which would be dangerous or illegal for AA staff or agents to load and / or transport. Ferry costs. The AA will not provide Rescue Plus when: The AA is able to arrange a repair by a patrol or garage on the same day as the breakdown occurred. Prompt repair is prevented by failure to carry a serviceable spare wheel When the vehicle is at or near your home address. However we will provide a local tow to a repairer plus a Free Replacement Car for up to 48 hours if required. Page 6 04/11/2011

7 Geographical Limits The AA rescue assistance service, which includes all the services detailed in these terms and conditions, is available to you when you are stranded as a result of the vehicle in which you are travelling suffering a breakdown or accident in the Republic of Ireland, Northern Ireland or Great Britain. For European cover, please contact us about our AA Five Star insurance cover. EXEMPTIONS AA Rescue Cover is not available to motor dealers, delivery companies etc., to transport immobilised vehicles as part of a commercial activity, or to transport vehicles used for racing, rallying or other motor sport activity. Entitlement Limits AA membership does not provide cover for non-essential repairs such as replacing interior light bulbs or inconvenient faults such as a faulty radio. Nor should AA membership services be used in place of regular servicing. The AA reserves the right to refuse service where it is requested to deal with the same or similar fault or cause of breakdown to the same vehicle within the preceding 28 days. It is the member s responsibility to ensure that emergency repairs carried out by the AA are, where appropriate, followed as soon as possible by a permanent repair. The AA can suspend or expel a member, restrict the services and benefits to which he or she is entitled, or impose conditions under which they will be made available. Action may be taken in the following circumstances: a.) If reasonable usage levels are exceeded b.) If a member behaves in a threatening or abusive manner towards AA staff or agents c.) If a member has falsely represented that they are entitled to services that they are not entitled to d.) If a member has assisted another person in accessing AA services to which they are not entitled e.) If a member s request for service is deemed by The AA to be unreasonable or impracticable Note: Any action taken will apply to all vehicles covered under the membership and the AA reserves the right not to give a refund in whole or in part. Please note that your statutory rights are not affected by these terms and conditions. Page 7 04/11/2011

8 Service from AA patrols is subject to availability and may be supplemented by AA appointed agents. AA patrols are not in a position, and should not be expected, to comment on the general safety or roadworthiness of a vehicle after a breakdown or accident or an emergency repair. In addition, completion of an emergency repair cannot be taken to signify or in any way guarantee the general roadworthiness of the vehicle concerned. However, the AA reserves the right to refuse service where, in the opinion of the patrol or garage agent, the vehicle concerned was, immediately before the breakdown or accident, dangerous or unroadworthy, or where the giving of service would involve any breach of the law (including but not restricted to any breach of road traffic regulations or health and safety provisions). Normally, an agent appointed by the AA will charge the AA direct for any service it has provided on the AA s behalf. However, if repairs cannot be carried out, either by a patrol or AA appointed agent, on the highway or (provided Home Start Assistance is available to you) at your home address and the vehicle has to be recovered to a garage, you must meet any subsequent repair costs. It is important that you contact the AA if you require assistance if you contact a garage direct, whether an AA appointed agent or not, you will have to settle their bill and the AA will be under no obligation to reimburse you. Furthermore, in these circumstances, you cannot avail of membership entitlements including Rescue Plus. The AA will only accept responsibility for the actions of an agent where the agent is acting on the AA s instructions and is providing assistance to which you are entitled under AA membership. Page 8 04/11/2011

9 AA service does not include the following: Routine maintenance and running repairs, such as radios, interior light bulbs, heated rear windows. The cost of spare parts, petrol, oil, keys or other materials and garage or other labour required to repair your vehicle. Any costs or charges connected with the drainage or other removal of fuel, lubricants or other fluids where this is required as a result of the introduction of any inappropriate fuel, lubricants or other fluids to a vehicle. If the AA considers that a locksmith, bodyglass or tyre specialist is needed, it will endeavour to arrange this on your behalf, but will not pay for their services. Any additional charges resulting from your failure to carry a legal and serviceable spare wheel(s) or tyre(s). The AA will endeavour to arrange assistance from a third party on your behalf, but will not pay for the cost of their call-out or any repair. Where you have been refused service as a result of your vehicle being deemed dangerous or unroadworthy, the AA will seek to arrange but will not pay to have it removed to a repairer. Having you vehicle stored or guarded in your absence. The initial recovery of a breakdown or accident-damaged vehicle when it has left the highway is in a ditch, sunk in soft ground, sand or shingle, or when it is stuck in snow or floodwater or by the removal of its wheels. We will endeavour to arrange, but will not pay for, any specialised lifting or towing assistance needed to recover the vehicle. Once the vehicle is back on the highway, normal AA service will be provided under your membership entitlement. Your vehicle when it is on private property, for example garage premises, the AA will be entitled to refuse service unless you can establish to its satisfaction that you have the permission of the relevant owner or occupier. Any personal transportation costs except those covered by Rescue Plus. Failure to enforce or non-reliance upon any of these terms and conditions by the AA on a particular occasion or occasions will not prevent the AA from subsequently relying on or enforcing them. While the AA seeks to meet the service needs of members at all times, its resources are not infinite and this may not always be possible. The AA shall not be liable for service failures where the AA is faced with circumstances outside its reasonable control, such as Acts of God, outbreak of hostilities, riot, civil war, acts of terrorism, acts of government authority, fire, subsidence, explosion, flood, snow, fog or other bad weather conditions, vehicle, equipment or systems failures, failure of telecommunications lines or systems, default of suppliers or subcontractors, theft, malicious damage, strike, lockout or industrial action of any kind. Page 9 04/11/2011

10 The AA shall not, in any event, and to the extent permitted by law, have any responsibility for any increased costs or expenses, loss or profit, business, contracts, revenue, anticipated savings or for any special, direct or indirect, or consequential or economic losses incurred as a result of or in connection with the provision of any service howsoever arising whether in contract or tort. Service Control When customers use the AA breakdown assistance services at a level in excess of that which the AA would normally expect to provide (up to 1 call out for every 2 vehicles covered), on renewal the AA may charge a higher rate to reflect the higher usage. For any company choosing not to renew at this time, this condition will apply for a period of two years following the original renewal date. Industrial Vehicle Membership Industrial Vehicle Membership is designed so that your driver will have peace of mind knowing that rescue assistance is just a freefone call away. It applies to: Vehicles over 3.5 tonnes (3500kg) and over 5.5 metres (18 feet) long Vehicles in Ireland only Terms and Conditions are similar to those for company members but with the following exceptions: Service from a garage will be arranged (subject to availability) by the AA but all costs must be borne by the driver The AA will make arrangements for recovery but costs must be borne by the driver as towing is not included Page 10 04/11/2011