Safety Recall - No SRPC1624

Transcription

1 Service News - PC Reference No: SRPC1624 Please file in: Group: 47 Date: 11 November 2016 To: Service Managers at Passenger Car Retailers Version: 2.0/P Please advise your Market Area Directors, After Sales Directors and CSU agents (Customer Support Units) of the contents of this letter. Safety Recall - No SRPC1624 Title: Correct routing of wiring harness on fuel module Model: 213 E-Class Codeword: 1609P47C48 Dear Colleague On the above model E-Class, produced between October 2015 and August 2016, the rear bench seat frame may come into contact with the wiring harness for the fuel system control unit causing damage to the wiring. Depending on which particular wire is damaged, the fuel pump, tank pressure sensor or the tank fill level indicator may malfunction. Should the fuel pump wiring be damaged, fuel delivery to the engine may be prevented and the engine may then stall. Depending on the traffic situation this may present a risk to the occupants and other road users. Please change the routing of the wiring harness to the fuel system control unit and, if necessary, repair the wiring harness as described on the attached work instructions. Models concerned There are 4,231 affected cars in the UK excluding grey and parallel imports. Model Baumuster Chassis number range E-Class 213 As per KDM To minimise customer inconvenience, you should check in the KDM section of EVA whether the car is affected by this or any other campaigns. If any campaigns are outstanding on the car, please arrange for all the required work to be carried out during one workshop visit. Warranty claims will only be accepted for this work carried out on cars within the campaign range. Yours faithfully Sally Jones Customer Services Director Mercedes Benz Cars CIRCULATE TO SERVICE MANAGER PARTS MANAGER SERVICE ADVISER W SHOP S VISOR TECHNICIANS

2 Procedure -2- MBUK will contact the owners of affected cars using DVLA records. If you are unsure whether a particular car should be campaigned, check through the search facility in the KDM section of EVA. For Warranty auditing purposes, please ensure that you have taken supporting data to verify successful repair of the car (eg. print outs/photographs etc) and include these in the job pack to substantiate your claim. Only System or Diagnostic Technicians should undertake Safety Recall work. In the case of this Safety Recall, it is necessary for the System/Diagnostic Technician(s), who will be carrying out the work, to first complete online SABA training, course reference number SRPC1624 Once the training has been successfully completed, the declaration page accompanying this newsletter must be signed and then kept in the car s job pack for auditing purposes. Working instructions All working instructions are to be printed off in colour Correct routing of wiring harness on fuel module Model 213 Work procedure 1. Remove rear bench seat (AR P-1020LW). The rear bench seat does not need to be completely removed and it can be placed with lines still connected to one side. 2. Remove fastener (A, Fig. 1). Fastener (A) is no longer required. A Figure 1

3 3. Attach self-adhesive felt (B, Fig 2). -3- B Figure 2 4. Wrap wiring harness from branch-off line for cable duct up to foam material for pump assembly using duct tape (C, Fig. 3), and fasten wiring harness using cable tie to control unit bracket (D, Fig. 3). If one or more wires are damaged, repair them in accordance with the repair methods familiar to you. AR00.19-P-0100A Wiring harness general repair methods AR00.19-P A Repair wiring harness using solder connector - Repair wiring harness using solder connector AR P A - Protect repair point after repair AR P A C D Figure 3 (New wiring harness routing) 5. Assemble in the reverse order

4 -4- Parts supply Parts (if required) can be ordered in the normal manner via Parts Logistics. Part numbers specific to this Service Measure may be removed from both Automatic Ordering or Order Proposals in the RIMS System. This is to limit the amount of unused stock at Retailers and to avoid a Bottleneck Situation in the UK and Germany. Parts will still be available for manual ordering. PLEASE ORDER ONLY SUFFICIENT PARTS TO COMPLETE THE CARS THAT YOU WILL BE RECTIFYING. Quantity Description Part number 1 Cable strap A * Felt strip A ** Duct tape A * container is to be used for approx. 10 vehicles. 1** container is to be used for approx. 50 vehicles. Small parts such as screws/bolts, stop nuts, sealing rings, cable ties, fluids, sealant, etc. are not listed in the parts list. The required small parts are taken into account in the budgeting. Removed parts Please dispose of the parts locally once the warranty claim has been paid and the warranty guidelines have been met. Settlement of costs Costs incurred to carry out this work should be submitted via an individual Warranty/Goodwill claim per car. Please ensure that you use the relevant operation number(s) and damage code quoted. Standard texts and flat rates Operation number Text Time Correct routing of wiring harness on delivery module 0.4 h Repair wiring harness on delivery module (after check) ZM NOTE: WIS/ EVA system may not have records for these Standard Texts and Times. If not it will be necessary to create them in your Autoline DMS system. To do this, follow the instructions located on Network News entitled: Manually creating Repair times and texts records. This can be found in the following location: Business Operations, Systems, User manuals & Instructions Once this has been carried out, they may then be entered directly in the New Product field of the Point of Sale screen. Retailers using other DMS systems will need to contact their supplier. The Operation Codes are Live in EVA. Damage code Text Carry out Safety Recall Prepared by: Geoff Ward / Colin Marsh Telephone No:

5 -5- Declaration I, the undersigned, hereby declare that I have read and understand the contents of the newsletter and attached working instruction for Safety Recall SRPC1624 I have also successfully completed the relevant training course, reference number SRPC1624 Name (please print in block capitals): Job Title (please circle): Diagnostic Technician Systems Technician Signature: Date (dd/mm/yyyy):