Copyright 2015 STIHL Incorporated

Transcription

1 Copyright 2015 STIHL Incorporated

2 Table of Contents: Dealer Instructions... pages 2, 3 STIHL Incorporated Limited Warranty Policy... pages 4, 5 Battery Powered Products Repair Times..... page Battery and Charger Repair Times..page 7 Backpack Blower Times... page 8, 9 Engine Driven Sprayers Repair Times... page 10 Boring Gear Repair Times... page 11 Brushcutter Repair Times... page 12, 13 Chain Grinder / Water Pump Repair Times... page 14 Chain Saw Repair Times... pages 15, 1, 17, 18 Chain Saw Non-Current Models Repair Times... pages 19, 20 Cleaning Systems Repair Times... page 21 Clearing Saw Repair Times... page 22 Cut-Off Machine Repair Times... pages 23, 24 Concrete Cutter Repair Times... page 25 Edger Repair Times... page 2 Electric Power Tool Repair Times... page 27 Electric Chain Saw Repair Times... page 28 Hand Tools Repair Times (hand pruners, hand saws, etc.)... page 29 Handheld Blower Repair Times... page 30 Hedge Trimmer Repair Times... page 31 Extended Reach Hedge Trimmer Repair... page 32 Kombi Tool Attachment Repair Times... page 33 Kombi Tool Machine Repair Times... page 34 Multi Engine Repair Times... page 35 Multi Engine Attachment Repair Times... page 3 Pole Pruner Repair Times... page 37 Power Sweep Repair Times... page 38 Trimmer Repair Times... page 39 Gearbox Attachment Repair Times... page 40 Special Harvester Repair Times... page 41 Manual Pump Sprayer... page 42 Failure Code Listing... page

3 STIHL Dealer Instructions: Repair Times The flat rate repair times listed in this booklet are effective for labor reimbursement for STIHL warranty repairs performed by Authorized STIHL Dealers. All claims, once approved, will be credited in accordance with these time frames at the hourly rate assigned at the time. Diagnostic time, cleaning, time to complete the repair, and test running are included in the repair times, whenever applicable. Only one labor code can be entered on a STIHL warranty claim. If there are multiple repairs needed to the same machine, the highest time allotted for one of the repairs in most cases is sufficient to cover the other repairs as well. For example, the time allotted to replace the piston/cylinder considers time for testing for air leaks, replacing crankshaft seals or replacing/repairing the carburetor. The time allotted for ignition module replacement generally considers testing the stop switch and ignition system wires. The time allotted for carburetor repairs also includes time for checking and replacing fuel lines and tank vents. In some cases it may be necessary to perform multiple repairs on the same machine that require separate diagnoses and removal of different housings, shrouds, etc. in order to access different areas of the machine. In these cases choose the code for the repair that allows the highest allotted time. If the highest time allotted is not sufficient to cover the other repairs, it will be necessary to contact your STIHL Distribution Center s Service Department for authorization to increase the repair time. Determine the proper labor code from this manual and enter the code in the space provided on the warranty claim. It is not necessary to enter a repair time on the claim. This will be calculated from the labor code and corresponding model number you provide on the claim. The repair times listed in the STIHL Repair Timetables represent the appropriate time needed to complete a repair by technicians who have received STIHL service training and who utilize the proper tools and procedures described in the various STIHL workshop manuals. Service training, workshop manuals and STIHL special tools are available from your STIHL Distribution Center. Submission of STIHL Warranty Claims All warranty claims must be submitted to your STIHL Distributor within 30 days of the repair date to be considered for warranty reimbursement. Do not send warranty claims or parts directly to STIHL Incorporated unless notified by STIHL to do so. Warranty Parts Return Place all the parts that were replaced on the warranty claim into a bag or box and tag or label the part with the corresponding warranty claim number. Retain the parts for 90 days from the date you submit the warranty claim. You will be notified by STIHL Incorporated or your STIHL Distribution Center to return the parts if they are needed for further examination. Note: it is important that the part matches the information on the warranty claim and be the same part that was replaced. Any parts received by STIHL that do not match the machine or information listed on the claim or do not fall within the guidelines of STIHL Incorporated s limited warranty policy will have the entire claim credit debited back to the dealer. Ignition modules, carburetors, pistons, cylinders, crankshafts, crankcases and complete machines that are submitted for warranty consideration may need to be returned with the claim number (or paper claim form) - 2 -

4 to your STIHL Distribution Center before the claim is processed. If you are unsure what parts are required to be returned, contact your STIHL Distribution Center s Service Department. If the parts are not required to be returned, retain them for 90 days from the date the warranty claim is submitted. From time to time you may receive a letter and return shipping label from STIHL asking that a part be returned from a specific warranty claim. If you receive a parts return request letter, return the parts labeled with the corresponding warranty claim number per the instructions using the shipping label supplied with the letter. You may scrap the parts locally if you do not receive a request to return the parts within 90 days from the date you submitted the warranty claim

5 STIHL Incorporated Limited Warranty Policy Effective January 1, Limited Warranty Coverage Any failure due to defects in materials or workmanship occurring during the applicable warranty period, subject to the exclusions and limitations set forth in the following paragraphs. Limited warranty coverage applies only to STIHL products that are purchased from and repaired by authorized STIHL dealers located in the United States and U.S. territories. 2. Persons Covered By This Limited Warranty A. The original retail purchaser herein referred to as the Consumer. 3. Limited Warranty Period The following respective limited warranty time periods apply to STIHL products: A. For gasoline powered chain saws and 120 volt a.c. electric chain saws (and the guide bar and saw chain loop assembled as an integral part of the machine), excluding top handle models: 1. One year from date of purchase when used for personal non-income producing household purposes. 2. Three months from date of purchase when used for profit or non-profit organizational, commercial, professional, rental or income producing purposes. B. For gasoline powered and battery powered top handle chain saw models (and the guide bar and saw chain loop assembled as an integral part of the machine): 1. Three months from the date of purchase. C. For battery powered tools (excluding top handle chain saws and cut-off machines), rechargeable batteries and battery chargers, trimmers, brushcutters, clearing saws, blowers, gasoline powered sprayers, vacuum/shredders, hedge trimmers, edgers, tree pruners, power sweepers, KM and MM multi-tool machines and their respective attachments, accessory gearbox attachments, vacuum cleaners, BT drill and auger models (and their respective attachments purchased as an integral part of the machine at the same time the machine is purchased): 1. Two years from the date of purchase except for rental use. 2. Three months for rental use from date the product is placed into rental service. D. For all gasoline powered and battery powered STIHL cut-off machines, cut-off machine wheels, cut-off machine attachments, GS concrete cutter and GS attachments: 1. Three months from the date of purchase. E. For all SG manual pump sprayers: 1. One year from the date of purchase except for rental use. 2. Three months for rental use from date the product is placed into rental service. F. Double warranty coverage: For gasoline powered chain saws and gasoline powered power tools (and their respective attachments purchased as an integral part of the machine at the same time the machine is purchased), excluding the products listed in paragraph F.1, when used for personal non-income producing household purposes sold after January 1, 2011; the limited warranty time periods described in paragraphs 3.A.1 and 3.C.1 will be doubled if the original consumer purchases a - pack of STIHL HP Ultra 2-cycle engine oil (any size containers) or a minimum of one gallon of STIHL MotoMix premixed fuel at the time the machine is purchased. The consumer s invoice must reflect the STIHL HP Ultra oil or STIHL MotoMix fuel purchase and machine purchase along with the machine s serial number. The product registration must have the oil or fuel purchase selected on the registration form. The consumer should retain a copy of the invoice for the length of the limited warranty time period as proof of purchase. STIHL Incorporated reserves the right to request a copy of the invoice to verify limited warranty coverage in the event a warranty repair is made to the machine. 1. Double warranty coverage does not apply for top handle chain saws, TS cut-off machines, GS concrete cutters, non-gasoline powered products or products used for profit or non-profit organizational, commercial, professional, rental or income producing purposes. G. Drive shaft limited warranty: The flexible and solid drive cables on STIHL FS trimmers, brushcutters, clearing saws; FC edgers, HT fixed length pole pruners (HT telescoping shafts are excluded), KM and MM multi-task tools, KM attachments, and HL hedge trimmer models are warranted to the original retail purchaser for as long as the appropriate spare part continues to remain available from STIHL. Products used for rental use are excluded. H. Hand tool limited warranty: All STIHL model PA axes, PH hedge shears, PL loppers, PP pruners and PS pruning saws are warranted to the original retail purchaser for as long as the appropriate spare part or product continues to be available from STIHL. Products used for rental use are excluded. I. Replacement cutting attachments, cutting tools, and cutting heads (except for those purchased as an integral part of the machine as described in paragraphs 3A, 3B and 3C), auger bits and drill bits, repair parts, forestry apparel and all other STIHL accessories or products not described in paragraphs 3A through 3H: 1. Three months from the date of purchase. 4. Warrantor STIHL Incorporated 53 Viking Drive Virginia Beach, VA STIHL Customer Service phone number: (800) Internet website: 4

6 STIHL Incorporated Limited Warranty Policy Effective January 1, Emission Control Systems Limited Warranty Coverage STIHL products designed to meet Federal EPA and California emissions standards for small non-road utility engines have additional emission control system limited warranty coverage. An explanation of the emission control system limited warranty coverage can be found in the instruction manual supplied with the product.. Warranty Exclusions, Limitations and Rights A. The following are not covered by this limited warranty: 1. STIHL products purchased from anyone other than an authorized STIHL dealer located in the United States or U.S. territories. The STIHL limited warranty may not be transferred by the consumer to any subsequent purchaser. Only STIHL Incorporated can transfer the limited warranty to a subsequent purchaser. 2. Repairs or replacements not performed by an authorized STIHL dealer located in the United States or U.S. territories. 3. Any failure resulting from the use of parts or components not supplied by STIHL. 4. Parts or components not supplied by STIHL, or parts or components that have been modified. 5. Repairs made necessary by gasoline containing more than 10% (E10) ethanol content (i.e. E15, E25, E30, E50, E85).. Any failure that results from accident, impact, abuse, misuse, neglect, mishandling, dulling of cutting edges, or failure to operate the product in accordance with the information provided in the instruction manual supplied with the product. 7. Items or service required when performing normal and regular maintenance of the product, e.g. valve adjustments, spark plugs, filters, lubricants, starter cords, carburetor adjustments, engine tune-ups, sharpening, cleaning of combustion deposits, etc. 8. Normal adjustments and recommended maintenance as described in the instruction manual supplied with the product. 9. Repairs made necessary by normal wear, improper maintenance, improper lubrication, improper storage, dirt, abrasives, impact, moisture, water, rain, snow, freezing, rust, corrosion, varnish, stale fuel, gasoline additives, fuel deposits, carbon deposits, oil deposits or other similar conditions. 10. Repairs made necessary due to improper oil mix ratios or the use of mix oils and other lubricants not specified in the product s instruction manual. 11. Any failure caused by lubricants not supplied by STIHL. 12. Any failure resulting from the use of improper tools or improper repair procedures. 13. Improper voltage for electric products and batteries that have been exposed to temperatures beyond those specified in the product s instruction manual, batteries that have not been properly charged or batteries that have reached their useful life. B. THE WARRANTOR WILL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE SET FORTH HEREIN. ANY WARRANTY IMPLIED BY STATE LAW (WHETHER OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR OTHERWISE) SHALL BE EFFECTIVE FOR ANY PRODUCT ONLY FOR THE DURATION OF THE APPLICABLE LIMITED WARRANTY PERIOD LISTED IN PARAGRAPH 3. SOME STATES DO NOT ALLOW EXCLUSIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES AND/OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU. C. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE. 7. Duties of the Dealer Complete the product registration information and submit it to STIHL Incorporated electronically or at the address set forth in paragraph 4. COMPLETION AND RETURN OF THE PRODUCT REGISTRATION INFORMATION, WITHIN 10 DAYS OF ORIGINAL PURCHASE, IS REQUESTED TO REGISTER THE CONSUMER S PURCHASE. 8. Duties of the Consumer A. Use reasonable care in the maintenance, operation, and storage of the product as explained in the instruction manual. B. Should any failure covered by this limited warranty occur, the Consumer must deliver or ship the product to any authorized STIHL dealer in the United States or U.S. territories for repair and provide proof of purchase date. Freight costs and transportation charges if any, will be borne by the Consumer. 9. Duties of the Warrantor A. Any defective product or component covered by this limited warranty will be repaired or replaced at the option of the warrantor at no cost to the Consumer. B. Product failures covered by this limited warranty will be scheduled and repaired according to the normal workflow of the authorized STIHL dealer to whom the product is delivered for service depending upon the availability of replacement parts. C. If the Consumer does not receive satisfactory results from the authorized STIHL dealer, the Consumer may contact the STIHL Customer Service Department at the address set forth in paragraph 4. 5

7 Battery Powered Products Code Type of Repair MSA 10C MSA 200C FSA 5 FSA 85 FSA 90 HSA 5 HSA HLA 5 HLA 85 HTA 5 HTA 85 BGA 85 BGA100 RMA 370 TSA Replace shroud Replace handle / motor 2 housing(s). Includes electrical Replace on/off trigger switch(s). Includes electrical Replace wiring harness. Includes electrical Replace electronic module. Includes electrical Replace hand guard Replace handle bar. Includes electrical Replace hand guard switch/chain brake. Includes electrical Replace water hose Replace cast arm with guard Replace arbor bearing or arbor lock Replace motor. Includes electrical Repair/Replace drive shaft assembly. Includes electrical Replace gear housing Replace loop handle Replace deflector Replace oil hose Replace oil pump, Including Oil Output Test Replace blower fan(s) Replace gear box cover Replace internal gear(s) Replace connecting rod(s) Replace blade guide piece Replace drive belt. Includes electrical Replace deck housing. Includes electrical Replace ejector flap or grass box Replace wheel or axle Repair cutting height adjustment Miscellaneous repairs and other repairs not listed Handling allowance only-no labor No labor

8 Repair Codes for Batteries Code Type of Repair AP 80 AP 100 AP 300 AP 10 AP 180 AR All repairs Handling allowance only-no labor No Labor 0 Repair Codes for Chargers AL 100 Code Labor repairs not specific to a model number. AL 300 AL All repairs Handling allowance only-no labor No labor

9 Backpack Blower Repair Times BR340 BR380 BR420 BR550 BR00 BR700 Code Type of Repair BR320 BR350 BR45 BR10 BR200 BR400 BR430 BR500 1 Replace short block Replace crankcase, crankcase gasket or re-seal crankcase. Includes air leak Replace crankshaft main bearing(s). Includes air leak Replace crankshaft seal(s). Includes air leak Replace tank filler cap. Replace cylinder and/or piston. Includes air leak test and repair of components causing failure. 7 Replace ignition module. Includes stop circuit Replace fuel tank line, tank vent, or fuel pick-up body Replace intake manifold or intake flange Repair or replace carburetor. Includes fuel system testing Repair throttle control Repair or replace rewind starter Replace fan wheel Replace muffler Replace air filter or filter housing Repair or replace stop switch. Includes circuit testing Replace fan housing Replace pleated tube Replace air discharge tube or elbow Replace back plate Replace shoulder strap(s) Replace fuel tank Adjust valve clearance Clean exhaust valve with STIHL decarbonizing liquid. Incl. leak-down Replace intake or exhaust valve. Includes leak down Engine diagnosis only to determine failures requiring unit replacement Miscellaneous repairs and other repairs not listed Handling allowance only - no labor No labor

10 Backpack Blower Repair Times Continued Code Type of Repair BR 450C BR Replace crankcase, crankcase gasket or re-seal crankcase. Includes air leak Replace crankshaft main bearing(s). Includes air leak Replace crankshaft seal(s). Includes air leak Replace tank filler cap. Replace cylinder and/or piston. Includes air leak test and repair of components causing failure Replace ignition module. Includes stop circuit Replace fuel tank line, tank vent, or fuel pick-up body Replace intake manifold or intake flange Repair or replace carburetor. Includes fuel system testing Repair throttle control Repair or replace rewind starter Replace fan wheel Replace muffler Replace air filter or filter housing Repair or replace stop switch. Includes circuit testing Replace fan housing Replace pleated tube Replace air discharge tube or elbow Replace back plate Replace shoulder strap(s) Replace fuel tank Replace control module. Includes circuit Replace wiring harness. Includes circuit Replace starter assembly. Includes function and circuit Replace electric motor. Includes circuit Replace starter gear(s). Includes function and circuit Replace generator. Includes circuit Engine diagnosis only to determine failures requiring unit replacement Miscellaneous repairs and other repairs not listed Handling allowance only - no labor No labor

11 Engine Driven Sprayer Repair Times Code Type of Repair SR200 SR320 SR400 SR340 SR420 SR450 2 Replace crankcase, crankcase gasket or re-seal crankcase. Includes air leak Replace crankshaft main bearing(s). Includes air leak Replace crankshaft seal(s). Includes air leak Replace tank filler cap. Replace cylinder and/or piston. Includes air leak test and repair of components causing failure Replace ignition module. Includes stop circuit Replace fuel tank line, tank vent, or fuel pick-up body Replace intake manifold or intake flange Repair or replace carburetor. Includes fuel system testing Repair throttle control Repair or replace rewind starter Replace fan wheel Replace muffler Replace air filter or filter housing Repair or replace stop switch. Includes circuit testing Replace fan housing Replace pleated tube Replace air discharge tube or elbow Replace back plate Replace shoulder strap(s) Replace fuel tank Replace solution tank Repair or replace spray solution booster pump Engine diagnosis only to determine failures requiring unit replacement Miscellaneous repairs and other repairs not listed Handling allowance only - no labor No labor

12 Boring Gear Repair Times BT308 BT309 BT30 Code Type of Repair BT45 BT10 BT120 BT121 BT130 1 Replace short block Replace crankcase, crankcase gasket or re-seal crankcase. Includes air leak Replace crankshaft main bearing(s). Includes air leak Includes 08 S Engine Replace crankshaft seal(s). Includes air leak Replace tank filler cap. Replace cylinder and/or piston. Includes air leak test and repair of components causing failure Replace ignition module or flywheel. Includes stop circuit Replace fuel tank line, tank vent, or fuel pick up body Replace intake manifold or intake flange Repair or replace carburetor. Includes fuel system testing Repair throttle control Repair or replace rewind starter Repair or replace clutch, clutch shoes or clutch springs Replace muffler Replace air filter or filter housing Repair or replace stop switch. Includes circuit testing Replace gear(s) or gear shaft(s) in gearbox Replace bearing(s) in gearbox Replace output shaft seal in gearbox Replace gearbox housing Repair brake assembly Repair or replace auger bit, bit adapter, drill chuck Replace fuel tank Adjust valve clearance Clean exhaust valve with STIHL de-carbonizing liquid. Includes leak-down 25 2 Replace intake or exhaust valve. Includes leakdown Engine diagnosis only to determine failures requiring unit replacement Miscellaneous repairs and other repairs not listed Handling allowance only - no labor No Labor

13 Brushcutter Repair Times FS74 FS7 FS81 FS83 Code Type of Repair FS9 1 Replace short block. 2 Replace crankcase, crankcase gasket or re-seal crankcase. Includes air leak Replace crankshaft main bearing(s). Includes air leak Replace crankshaft seal(s). Includes air leak Replace tank filler cap. Replace cylinder and/or piston. Includes air leak test and repair of components causing failure Replace ignition module or flywheel. Includes stop circuit Replace fuel tank line, tank vent, or fuel pick-up body Replace intake manifold or intake flange Repair or replace carburetor. Includes fuel system testing Repair throttle control Repair or replace rewind starter Repair or replace clutch, clutch shoes or clutch springs Replace muffler Replace air filter or filter housing Repair or replace stop switch. Includes circuit testing Replace clutch housing Replace drive shaft and/or drive tube Replace bearing liner in drive tube Replace limit stop or deflector Replace gearbox assembly Replace fuel tank Adjust valve clearance. 24 Clean exhaust valve with STIHL de-carbonizing liquid. Includes leak-down 25 Replace intake or exhaust valve. Includes leak-down test 2 Replace gears and/or bearings in gearbox Engine diagnosis only to determine failures requiring unit replacement Miscellaneous repairs and other repairs not listed Handling allowance only - no labor No labor FS80 FS80R FS85 FS85R FS8 FS88 FR10 FR108 FS10 FS

14 Brushcutter Repair Times Continued Code Type of Repair FS90 FS90R FS110 FS110R FS110RX FS130 FS120 FS120R FS200 FS200R FS240 FS240R FS250 FS250R FS94R FS310 1 Replace short block Replace crankcase, crankcase gasket or re-seal crankcase. Includes air leak Replace crankshaft main bearing(s). Includes air leak Replace crankshaft seal(s). Includes air leak Replace tank filler cap. Replace cylinder and/or piston. Includes air leak test and repair of components causing failure Replace ignition module or flywheel. Includes stop circuit Replace fuel tank line, tank vent, or fuel pick-up body Replace intake manifold or intake flange Repair or replace carburetor. Includes fuel system testing Repair throttle control Repair or replace rewind starter Repair or replace clutch, clutch shoes or clutch springs Replace muffler Replace air filter or filter housing Repair or replace stop switch. Includes circuit testing Replace clutch housing Replace drive shaft and/or drive tube Replace bearing liner in drive tube Replace limit stop or deflector Replace gearbox assembly Replace fuel tank Adjust valve clearance Clean exhaust valve with STIHL de-carbonizing liquid. Includes leak-down Replace intake or exhaust valve. Includes leak-down Replace gears and/or bearings in gearbox Engine diagnosis only to determine failures requiring unit replacement Miscellaneous repairs and other repairs not listed Handling allowance only - no labor No labor FS10 FS180 FS220 FS

15 Chain Grinder Repair Times Code Type of Repair USG HOS 40 All repairs Handling allowance only-no labor No labor. 0 0 Water Pump Repair Times Code Type of Repair P840 1 Replace crankcase, crankcase gasket or re-seal crankcase. Includes air leak Replace engine housing or cylinder shroud Replace crankshaft main bearing(s). Includes air leak Replace crankshaft seal(s). Includes air leak 5 5 Replace tank filler cap. Replace cylinder and/or piston. Includes air leak test and repair of components causing failure. 0 7 Replace ignition module or flywheel. Includes stop circuit 40 8 Replace fuel tank line, tank vent, or fuel pick up body Replace intake manifold or intake flange, including leak Repair or replace carburetor. Includes fuel system testing Replace fuel tank housing Replace handle frame Repair or replace rewind starter Replace muffler Replace air filter or filter housing Repair or replace stop switch. Includes circuit testing Miscellaneous repairs and other repairs not listed Handling allowance only - no labor No labor

16 Chain Saw Repair Times MS192C MS192T MS192TC MS020T MS200 MS200T Code Type of Repair MS150C MS150TC MS019T MS191T MS193C MS193T MS201C MS201T 1 Replace crankcase, crankcase gasket or re-seal crankcase. Includes air leak Replace engine housing or cylinder shroud Replace crankshaft main bearing(s). Includes air leak Replace crankshaft seal(s). Includes air leak Replace tank filler cap Replace cylinder and/or piston. Includes air leak test and repair of components causing failure. Replace ignition module or flywheel. Includes stop circuit Replace fuel tank line, tank vent, or fuel pick-up body. Replace intake manifold or intake flange, including leak Repair or replace carburetor. Includes fuel system testing. MS201C-M MS201TC-M Replace fuel tank housing Replace oil pick-up/delivery line. Includes oil output Replace oil pump and/or drive gear. Includes oil output Replace rear handle frame or handle housing Repair or replace rewind starter Repair or replace clutch, clutch shoes or clutch springs Repair chain brake, including check for proper function Replace muffler Replace air filter or filter housing Repair or replace stop switch. Includes circuit testing Replaces solenoid valve or M-Tronic wiring. Incl. diagnostics and function 40 tests. 35 Engine diagnosis only to determine failures requiring unit replacement Miscellaneous repairs and other repairs not listed Handling allowance only - no labor No labor

17 Chain Saw Repair Times Code Type of Repair MS009 MS009L MS010 MS011 MS012 MS017 MS018 MS170 MS180 MS180C MS171 MS181 MS181C MS211 MS211C MS021 MS023 MS025 MS210 MS210C MS230 MS230C MS250 MS250C MS024 MS02 MS20 MS270 MS270C MS280 MS280C 1 Replace crankcase, crankcase gasket or re-seal crankcase. Includes air leak Replace engine housing or cylinder shroud Replace crankshaft main bearing(s). Includes air leak Replace crankshaft seal(s). Includes air leak Replace tank filler cap. 7 Replace cylinder and/or piston. Includes air leak test and repair of components causing failure. Replace ignition module or flywheel. Includes stop circuit Replace fuel tank line, tank vent, or fuel pick-up body Replace intake manifold or intake flange, including leak Repair or replace carburetor. Includes fuel system testing Replace fuel tank housing Replace oil pick-up/delivery line. Includes oil output Replace oil pump and/or drive gear. Includes oil output Replace rear handle frame or handle housing Repair or replace rewind starter Repair or replace clutch, clutch shoes or clutch springs Repair chain brake, including check for proper function Replace muffler Replace air filter or filter housing Repair or replace stop switch. Includes circuit testing. Engine diagnosis only to determine failures requiring unit replacement. Miscellaneous repairs and other repairs not listed Handling allowance only - no labor No labor

18 Chain Saw Repair Times MS241 MS21 MS21C MS029 MS039 MS290 MS310 MS390 MS034 MS03 MS30 MS31 MS31C MS32 MS32C Code Type of Repair MS251 MS251C MS271 MS291 Replace crankcase, crankcase 1 gasket or re-seal crankcase Includes air leak 2 Replace engine housing or cylinder shroud Replace crankshaft main bearing(s). Includes air leak Replace crankshaft seal(s). Includes air leak Replace tank filler cap. Replace cylinder and/or piston. Includes air leak test and repair of components causing failure. 7 Replace ignition module or flywheel. Includes stop circuit Replace fuel tank line, tank vent, or fuel pick-up body Replace intake manifold or intake flange, including leak Repair or replace carburetor. Includes fuel system testing Replace fuel tank housing Replace oil pick-up/delivery line. Includes oil output Replace oil pump and/or drive gear. Includes oil output Replace rear handle frame or handle housing Repair or replace rewind starter Repair or replace clutch, clutch shoes or clutch springs Repair chain brake, including check for proper function Replace muffler Replace air filter or filter housing Replace heating element(s) on Arctic saws includes diagnostic and function 21 Replace generator on Arctic saws. Includes diagnostic and function tests. 22 Repair or replace stop switch. Includes circuit testing Replace throttle cable. 24 Replace carburetor housing. 25 Replace front handle Replace solenoid valve or M-Tronic wiring. Includes diagnostic and function tests. 35 Engine diagnosis only to determine failures requiring unit replacement Miscellaneous repairs and other repairs not listed Handling allowance only - no labor No labor

19 Chain Saw Repair Times MS044 Code Type of Repair MS311 MS04 MS440 MS40 MS04 MS0 MS50 MS084 MS088 MS391 MS41 MS441 MS441C MS0 MS1C MS880 1 Replace crankcase, crankcase gasket or re-seal crankcase Includes air leak 2 Replace engine housing or cylinder shroud Replace crankshaft main bearing(s). Includes air leak Replace crankshaft seal(s). Includes air leak Replace tank filler cap. Replace cylinder and/or piston. Includes air leak test and repair of components causing failure. 7 Replace ignition module or flywheel. Includes stop circuit Replace fuel tank line, tank vent, or fuel pick-up body Replace intake manifold or intake flange, including leak Repair or replace carburetor. Includes fuel system testing Replace fuel tank housing Replace oil pick-up/delivery line. Includes oil output Replace oil pump and/or drive gear. Includes oil output Replace rear handle frame or handle housing Repair or replace rewind starter Repair or replace clutch, clutch shoes or clutch springs Repair chain brake, including check for proper function Replace muffler Replace air filter or filter housing Replace heating element(s) on Arctic saws includes diagnostic and function 21 Replace generator on Arctic saws. Includes diagnostic and function tests. 22 Repair or replace stop switch. Includes circuit testing Replace throttle cable Replace carburetor housing Replace front handle Replace solenoid valve or M- Tronic wiring. Includes diagnostic and function tests. 35 Engine diagnosis only to determine failures requiring unit replacement. 40 Miscellaneous repairs and other repairs not listed Handling allowance only - no labor No labor

20 Chain Saw Repair Times Non-Current Models Code Type of Repair MS015 MS020 MS028 MS031 MS032 MS038 MS041 MS042 MS045 MS048 MS051 1 Replace crankcase, crankcase gasket or re-seal crankcase. Includes air leak Replace engine housing or cylinder shroud Replace crankshaft main bearing(s). Includes air leak Replace crankshaft seal(s). Includes air leak Replace tank filler cap. Replace cylinder and/or piston. Includes air leak test and repair of components causing failure. 7 Replace ignition module or flywheel. Includes stop circuit Replace fuel tank line, tank vent, or fuel pick-up body Replace intake manifold or intake flange, including leak Repair or replace carburetor. Includes fuel system testing Replace fuel tank housing Replace oil pick-up/delivery line. Includes oil output Replace oil pump and/or drive gear. Includes oil output Replace rear handle frame or handle housing Repair or replace rewind starter Repair or replace clutch, clutch shoes or clutch springs Repair chain brake, including check for proper function Replace muffler Replace air filter or filter housing Replace heating element(s) on Arctic saws. Includes diagnostic and function tests. 21 Replace generator on Arctic saws. Includes diagnostic and function tests. 22 Repair or replace stop switch. Includes circuit testing Engine diagnosis only to determine failures requiring unit replacement. 40 Miscellaneous repairs and other repairs not listed Handling allowance only - no labor No labor

21 Chain Saw Repair Times Non-Current Models Code Type of Repair MS05 MS070 MS075 MS07 MS08S MS090 1 Replace crankcase, crankcase gasket or re-seal crankcase. Includes air leak Replace engine housing or cylinder shroud Replace crankshaft main bearing(s). Includes air leak Replace crankshaft seal(s). Includes air leak Replace tank filler cap. Replace cylinder and/or piston. Includes air leak test and repair of components causing failure Replace ignition module or flywheel. Includes stop circuit Replace fuel tank line, tank vent, or fuel pick-up body Replace intake manifold or intake flange, including leak Repair or replace carburetor. Includes fuel system testing Replace fuel tank housing Replace oil pick-up/delivery line. Includes oil output Replace oil pump and/or drive gear. Includes oil output Replace rear handle frame or handle housing Repair or replace rewind starter Repair or replace clutch, clutch shoes or clutch springs Repair chain brake, including check for proper function Replace muffler Replace air filter or filter housing Repair or replace stop switch. Includes circuit testing Engine diagnosis only to determine failures requiring unit replacement Miscellaneous repairs and other repairs not listed Handling allowance only - no labor No labor

22 Cleaning Systems Repair Times High Pressure Cleaners Code Type of Repair RE102 RE110 RB220 RB400 1 Rebuild Pump Replace pump piston(s) and/or pressure cups Replace check valves Replace non-return valve Repair wand trigger valve Repair or replace control valve or regulator valve Replace electric motor bearings Replace motor stator assembly Replace spray nozzle valve Replace pressure gauge Replace on/off switch Replace electric power cord Replace pressure hose Replace pump seals, install o-ring kit Replace ground fault circuit interrupter Miscellaneous repairs and other repairs not listed Handling allowance only - no labor No labor Vacuum Cleaners Code Type of Repair SE1 SE2 SE100 SE122 SE200 1 Replace electrical power cord Replace on/off switch Replace armature brushes Replace electric motor Replace top housing. 20 Replace debris container 15 7 Replace sound suppression filter 20 1 Replace vacuum hose, attachments Miscellaneous repairs and other repairs not listed Handling allowance only - no labor No labor

23 Clearing Saw Repair Times Code Type of Repair FS350 FS450 FS30 FS420 FS30C FS40C FS550 FS50C 2 Replace crankcase, crankcase gasket or re-seal crankcase. Includes air leak Replace crankshaft main bearing(s). Includes air leak Replace crankshaft seal(s). Includes air leak Replace tank filler cap. Replace cylinder and/or piston. Includes air leak test and repair of components causing failure. 7 Replace ignition module or flywheel. Includes stop circuit Replace fuel tank line, tank vent, or fuel pick-up body Replace intake manifold or intake flange Repair or replace carburetor. Includes fuel system testing Repair throttle control Repair or replace rewind starter Repair or replace clutch, clutch shoes or clutch springs Replace muffler Replace air filter or filter housing Repair or replace stop switch. Includes circuit testing Replace clutch housing Replace drive shaft and/or drive tube Replace bearing liner in drive tube Replace limit stop or deflector Replace gears and/or bearings in gearbox Replace fuel tank Replace solenoid valve or M-Tronic wiring. Includes diagnostic and function tests. 35 Engine diagnosis only to determine failures requiring unit replacement Miscellaneous repairs and other repairs not listed Handling allowance only - no labor No labor

24 Cut Off Machine Repair Times TS350 TS410 TS510 TS700 Code Type of Repair TS30 TS400 TS420 TS40 TS70 TS800 2 Replace wheel guard Replace wheel bearing bracket assembly Replace belt pulley on wheel arbor Replace wheel arbor shaft Replace arbor shaft bearing Replace belt pulley on clutch end Replace drive belt Replace front handlebar Replace cast arm from engine to wheel Replace crankcase, crankcase gasket or reseal crankcase. Includes air leak Replace crankshaft main bearing(s). Includes air leak Replace crankshaft seal(s). Includes air leak Replace tank filler cap. 15 Replace cylinder and/or piston. Includes air leak test and repair of components causing failure. 1 Replace ignition module or flywheel. Includes stop circuit Replace fuel tank line, vent line, or fuel pickup body Replace intake or transfer port manifold or intake flange Repair or replace carburetor. Includes fuel system testing Repair or replace rewind starter Repair or replace clutch, clutch shoes or clutch springs Replace rear handle frame or handle housing Replace muffler Replace air filter or filter housing Repair or replace stop switch. Includes circuit testing Replace fuel tank housing Replace control panel. Includes electrical and run Replace generator. Includes electrical and run Replace solenoid valve. Includes electrical and run Replace short circuit wire, air baffle. Includes electrical and run Engine diagnosis only to determine failures requiring unit replacement Miscellaneous repairs and other repairs not listed Handling allowance only - no labor No Labor

25 Cut Off Machine Repair Times Cont d Code Type of Repair TS480i TS500i 2 Replace wheel guard Replace wheel bearing bracket assembly Replace belt pulley on wheel arbor Replace wheel arbor shaft. 15 Replace arbor shaft bearing Replace belt pulley on clutch end Replace drive belt Replace front handlebar Replace cast arm from engine to wheel Replace crankcase, crankcase gasket or re-seal crankcase. Includes air leak 12 Replace crankshaft main bearing(s). Includes air leak Replace crankshaft seal(s). Includes air leak Replace tank filler cap Replace cylinder and/or piston. Includes air leak test and repair of components causing failure Replace ignition module or flywheel. Includes stop circuit Replace fuel lines, tank vent, or fuel pick-up body Replace intake or transfer port manifold or intake flange Repair or replace carburetor or throttle shutter. Includes fuel system testing Repair or replace rewind starter Repair or replace clutch, clutch shoes or clutch springs Replace rear handle frame or handle housing Replace muffler Replace air filter or filter housing Repair or replace stop switch. Includes circuit testing Replace fuel tank housing Replace control panel. Includes electrical and run Replace generator. Includes electrical and run Replace solenoid valve. Includes electrical and run Replace short circuit wire, air baffle. Includes electrical and run Replace injection valve. Includes electrical and run Replace sensor. Includes electrical and run Replace injection pump. Includes electrical and run Engine diagnosis only to determine failures requiring unit replacement Miscellaneous repairs and other repairs not listed Handling allowance only - no labor No Labor

26 Concrete Cutter Repair Times Code Type of Repair GS 41 1 Replace crankcase, crankcase gasket or re-seal crankcase. Includes air leak Replace engine housing or cylinder shroud Replace crankshaft main bearing(s). Includes air leak Replace crankshaft seal(s). Includes air leak 0 5 Replace tank filler cap. Replace cylinder and/or piston. Includes air leak test and repair of components causing failure. 0 7 Replace ignition module or flywheel. Includes stop circuit 30 8 Replace fuel tank line, tank vent, or fuel pick-up body Replace intake manifold or intake flange, including leak Repair or replace carburetor. Includes fuel system testing Replace fuel tank housing Replace oil pick-up/delivery line. Includes oil output 13 Replace oil pump and/or drive gear. Includes oil output 14 Replace rear handle frame or handle housing Repair or replace rewind starter Repair or replace clutch, clutch shoes or clutch springs Repair chain brake, including check for proper function Replace muffler Replace air filter or filter housing Replace heating element(s) on Arctic saws includes diagnostic and function 21 Replace generator on Arctic saws. Includes diagnostic and function tests. 22 Repair or replace stop switch. Includes circuit testing Engine diagnosis only to determine failures requiring unit replacement Miscellaneous repairs and other repairs not listed Handling allowance only - no labor No labor