North East Multi-Regional Training, Inc.

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3 Table of Contents Introduction 3 Response Rates 4 Methodology 5 Commentary 6 Analysis of Results Civilian Function 9 Community and Support Services Function 11 Corrections/Detentions Function 13 Investigative Function 15 Management Function 18 Part-Time Officer Function 21 Patrol Function 23 Supervisory Function 26 Telecommunication Function 29 Traffic Function 31 Youth/Juvenile Function 33 Appendix 35 East Multi-Regional Training, Inc. President: Chief Clint Herdegen, Libertyville Police Department 1 st Vice President: Chief Frank Kaminski, Park Ridge Police Department Chairman, Training & Curriculum Committee: Chief Elvia Williams, Richton Park Police Department Treasurer: Mr. David J. Rickert, CPA, Kane County Treasurer

4 Introduction East Multi-Regional Training, Inc. (NEMRT) is committed to providing effective, costefficient training to each of our member agencies. In order to consistently achieve this goal, NEMRT conducts an Annual Training Needs Analysis of the entire membership. This project provides our agency with critical information about global and regional training trends afoot in our service region. The data gleaned from this survey make it possible for NEMRT to continue to provide the valuable training services you have come to expect. The FY 18 survey on the following pages was conducted in a manner similar to the previous years. In late October 2017, a mass was sent directly to the Chief and/or Training Officer of each member agency soliciting their input on the survey, which could be accessed by visiting the NEMRT website at This included individualized user names and passwords that each Training Officer would need to use in order to access the survey forms. Agencies were also given the option of receiving a standard paper format of the survey if they so choose. Of the 265 agencies participating in the survey, none chose this route. This is, we believe, proof that the decision to convert this project to an internet-based application has paid dividends for all involved. Perhaps more importantly, the process of participating in the survey has been streamlined and simplified for the end-user at each department. As always, each of the questionnaires comprising the survey focused on different functions performed by typical law enforcement agencies, including: Civilian Staff Community & Support Services Corrections/Detention Investigations Management Patrol Supervisory Telecommunications Traffic Youth/Juvenile Part-Time Officers Each questionnaire included a listing of various skills, knowledge, and behaviors (SKB s) that are important for success within each respective function or specialty of law enforcement. With each statement, participants were asked to rate their agency s need for additional training in that area. Examples of each survey questionnaire are located in the appendix. While not entirely pleased with the response rate for this year s survey, NEMRT remains confident that this Training Needs Analysis Report will prove to be a useful resource in serving our membership

5 Response Rates Of the 265 agencies that were invited to participate in the FY 18 Training Needs Analysis survey, NEMRT received 59 responses by December 22, Accordingly, the response rate for our survey was 23%, 14 percentage points lower than last year s rate. NEMRT staff made a variety of attempts to encourage additional members to complete the survey. These included the continuation of a raffle for participating departments to win a free spot in the Staff and Command course. The new State Mandates for training seem to have affected the overall response rate, showing less focus on a variety and applicable training; but a more direct focus meeting State Mandates. We remain confident that this year s response has provided NEMRT with an accurate assessment of the training needs of our membership. Each survey form contains questions regarding demographic data. That section, coupled with data from the rest of the survey, allows NEMRT to identify not only what our members training needs are, but also where those needs are most prevalent. As a result, this needs analysis assists in determining both the type and the location of NEMRT s training for the coming year. The following table demonstrates the geographic distribution of this year s respondents: Table 1: Responding Agencies Demographic Breakdown County Number Received % of Total 3 5% 5 8% 6 10% 11 19% DuPage 6 10% Kane 7 12% Kendall 2 3% Mc 3 5% Will 3 5% Lake, IL 13 22% Total % - 4 -

6 Methodology To evaluate the data collected, the survey utilizes a five point Likert scale with 5 being the highest value and 1 being the lowest value. Critical training priorities are assigned a larger value and low training priorities a smaller value. Respondents could choose one of five possible responses to rate their agency s need for a particular topical subject. To minimize the risk of skewing the data, all omitted answers were assigned the mean value of all respondents, thus allowing for a better absolute comparison between training areas without changing the relationship between values. Assigning omitted answers a single value such as zero would distort the overall score of an item. To evaluate the level of training need for the various skill, knowledge, and behavior statements, this report utilizes each response s Raw Mean Score. This score is a weighted average of all responses for each particular survey question. In the example below, Written Communication Skills earned a raw mean score of 4.2 in County. In comparison, the same statement earned a score of 3.5 in west County, indicating a more critical training need in County. However, care must be taken to consider the number of responses in a particular area when making any training determinations. County Written Comm. Skills Du- Total Kane Kendall Will Lake Page n/r The figure found in each demographic area s column is the raw mean score of all respondents in that demographic area who responded to that particular survey question. Only members of East Multi-Regional Training, Inc. are invited to participate in the Training Needs survey. NEMRT uses the information derived from the data collected for three principle purposes: Identifying and prioritizing members specific training needs. Determining placement of training programs within regions. Guiding the development of new training programs. The Training Needs survey allows member agencies to participate in determining what training NEMRT will conduct and is another way NEMRT seeks to improve the benefits inherent to membership in our agency

7 Training Needs Analysis Commentary When computing the responses we receive, the most and least needed training issues as reported by our member departments have remained generally the same in all eleven surveys included in the Training Needs Analysis. The numerical priority ratings for the highest and lowest ranking areas have been noted in brackets following each topic. It has been noted that this year s survey is only slightly different than the results received for the FY 2016 survey. East Multi-Regional Training will, following customary application of this data, consider first those topical areas deemed high-priorities as the upcoming training plan is established. The following list identifies the most and least critical needs arising from this year s Training Needs Analysis: High Training Priorities: 1. Knowledge of Freedom of Information & Open Records Act (4.3) Civilian Low Training Priorities: 1. Budget Preparation, Revision & Presentation (2.0) 2. Knowledge of Record Retention Requirements (4.2) 2. Sign Language Skills & Communication with Hear Impaired (2.7) 3. Oral Communication Skills (3.9) 3. Media Relations (2.7) 4. Illinois Uniform Crime Reporting System (3.9) 4. Knowledge of FCC Rules & Regulations (2.7) Community/Support Services High Training Priorities: Low Training Priorities: 1. Oral Communication Skills (4.0) 1. Knowledge of Alarm Inspection & Certification Process (2.3) 2. Mental Health Awareness (3.9) 2. Implement/Maintain D.A.R.E. Program (2.4) 3. Awareness of Cultural Diversity & Cross-Cultural 3. Knowledge of Police Photography Techniques (2.6) Issues (3.9) 4. Law Enforcement Ethics & Integrity (3.9) 4. Management of New Employee Orientation Program (2.7) Corrections/Detentions High Training Priorities: Low Training Priorities: 1. Inmate/Prisoner Legal Rights (3.7) 1. Planning & Designing Lockup & Holding Facilities (1.9) 2. Recognition of Psychological Emergencies (3.6) 2. Cell Block Management (2.5) 3. Knowledge of Law Governing Arrest, Search & Swizure 3. Sign Language Skills & Communication with the (3.6) Hearing Impaired (2.5) 4. Oral Communication Skills (3.5) 4. Cleaning/Disinfecting, Maintaining & Inspecting Facilities (2.5) - 6 -

8 Investigative High Training Priorities: Low Training Priorities: 1. Knowledge of Laws Governing Arrest, Search & 1. Sign Language Skills & Communication with the Seizure (4.6) Hearing Impaired (2.9) 2. Conducting Death Investigations (4.5) 2. Development of Task Forces & Mutual Aid Agreements (3.0) 3. Knowledge of Illinois Juvenile Code & Court System 3. Knowledge of Gambling Laws (3.0) (4.5) 4. Interview & Interrogation Techniques for Suspects (4.4) 4. Response to Terrorism (3.1) Management High Training Priorities: Low Training Priorities: 1. Liability Issues (4.5) 1. Pre-Purchase Assessments of Duty Firearms (2.2) 2. Media Relations (4.5) 2. Managing the Accreditation Process (2.5) 3. Motovational Strategies (4.4) 3. Planning & Design of a Police Facility (2.5) 4. Public Speaking Skills (4.3) 4. Institutuing a Citizens Police Academy (2.6) High Training Priorities: 1. Knowledge of Laws Governing Arrest, Search & Seizure (3.4) Part-Time Officer Low Training Priorities: 1. Knowledge of Proper Radio Codes (2.2) 2. Knowledge of Illinois Criminal Code (3.3) 2. Sign Language Skills & Communication with the Hearing Impaired (2.5) 3. Knowledge of Criminal Procedural Law (3.3) 3. Knowledge of Public & Private referral Services (2.5) 4. Knowledge of Patrol Techniques (3.3) 4. Spanish Speaking Skills (2.6) Patrol High Training Priorities: Low Training Priorities: 1. Liability & Use of Force Issues (4.6) 1. K-9 Patrol Tactics & Techniques (2.2) 2. Oral Communication Skills (4.4) 2. Grade Crossing Collision Investigation (2.4) 3. Report Writing Skills (4.3) 3. Disarming Seized Weapons (2.9) 4. Illinois Criminal Code (4.4) 4. Bike Patrol Tactics & Techniques (3.0) - 7 -

9 Supervisory High Training Priorities: Low Training Priorities 1.Motivational Strategies (4.6) 1. Planning & Design of Police Facilities (2.0) 2. Liability & Use of Force Issues (4.5) 2. Implementing K-9 Patrol Units ( 2.2) 3. Oral Communication Skils (4.4) 3. Instituting a Citizen s Police Academy (2.4) 4. Mental Health Awareness (4.4) 4. Managing the Accreditation (2.4) Telecommunications High Training Priorities: Low Training Priorities: 1. Oral Communication Skills (4.0) 1. Planning & Design of a Telcommunications Center (1.9) 2. Dealing Tactfully & Courteously w/the Public (3.9) 2. Media Relations (2.5) 3. Understanding 911 Liability Issues (3.6) 3. Response to Terrorism (2.8) 4. Interpersonal Relations (3.6) 4. Knowledge of Freedom of Information & Open Records (2.9) Traffic High Training Priorities: Low Training Priorities: 1. Field Sobriety Testing Techniques (4.5) 1. Police Motorcycle Operation (1.9) 2. Knowledge of Illinois Vehicle Code (4.5) 2. Identification & Understanding of Street Gangs (2.8) 3. Drugged Driver Detection (Narcotics) (4.5) 3. Grade Crossing Collision Investigation (2.8) 4. Operation of Breath Alcohol Testing Equipment (4.4) 4. Building & Maintaining Relationships with MADD (3.1) Youth/Juvenile High Training Priorities: Low Training Priorities: 1. Oral Communications Skills (4.3) 1. Knowledge & Implementation of D.A.R.E Programs (2.3) 2. Interviewing Techniques for Juvenile (4.3) 2. Investigating Cult or Satanic-Oriented Crimes (2.4) 3. Knowledge of Laws Governing Arrest, Search & Seizure 3. Knowledge of School Board Procedures (3.0) (4.3) 4. Mental Health Awareness (4.2) 4. Knowledge of Freedom of Information and Open Records (3.1) - 8 -

10 Analysis Results by Function CIVILIAN STAFF SURVEY Counties # of Respondents COMMUNICATION Oral Communication Skills Non Verbal Expressions/Body Language Written Communication Skills Sign Language Skills & Communication with the Hear Impaired Spanish Speaking Skills Media Relations Interpersonal Relations LEGAL CONCERNS Knowledge of FCC Rules & Regulations General Understanding of the Criminal Justice Systtem Knowledge of Freedom of Information & Open Records Acts The Illinois Uniform Crime Reporting System The Legal Requirements for Criminal History Informormation Liability Issues Involving Matron Duties MANAGEMENT Budget Preparation, Revision & Presentation Administrative Procedures for Effective Office Management Time Management Skills Computer Operation & Applications

11 Counties Managing the Records Center Understanding Operation of Records Center Knowledge of Record Retention Requirements Crime Statistics Analysis PERSONAL INTEGRITY Diplomacy & Courtesy for Non-Sworn Personnel Family Relations & Stress Management Strategies Awareness of Cultural Diversity & Cross- Cultural Issues Law Enforcement Ethics & Integrity Sexual Harassment Sensitivity & Prevention Mental Health Awareness Note: Each "Total" score in bold indicates a training area of highest need

12 COMMUNITY SUPPORT SURVEY Counties # of Respondents COMMUNICATION Oral Communication Skills Non Verbal Expressions/Body Language Sign Language Skills & Communication with the Hear Impaired Spanish Speaking Skills Public Speaking Skills Interpersonal Relations COMMUNITY RELATIONS Effective Interactive Skills with Volunteer Groups Understanding of Police-Community Relations Concepts Project Management: C.O.P., Accreditation, etc Managing Evidence & Collected Property Humane Animal Treatment Skills Instituting Citizens' Police Academy Maintaining Community Watch Programs Implement/Maintain Crime Stoppers Implement/Maintain D.A.R.E. Program PERSONAL INTEGRITY Law Enforcement Ethics & Integrity Awareness of Cultural Diversity & Cross- Cultural Issues Sexual Harassment Sensitivity & Prevention Family Relations & Stress Management Mental Health Awareness

13 Counties POLICING KNOWLEDGE Illinois Uniform Crime Reporting Procedures Crime Trend Analysis Research & Statistical Methodologies Knowledge of Crime Prevention Theory & Practice Knowledge of Public/Private Referral Services Knowledge of Alarm Inspection & Certification Process Knowledge of Police Photography Techniques SUPPORT SERVICES CONCERNS Management of New Employee Orientation Program Managing Workers' Compensation/Family Medical Leave Performance Appraisal System & Techniques Instructional/Teaching Techniques Management & Retention of Administrative Records Property & Fleet Management Awareness of Environmental Health & Safety Standards WRITING SKILLS Written Communication Skills Grant Writing & Budgeting/Revenue Sources Computer Operation & Application Conducting Training Needs Analysis Note: Each "Total" score in bold indicates a training area of highest need

14 CORRECTIONS/DETENTIONS Counties # of Respondents COMMUNICATION Oral Communication Skills Non Verbal Expressions/Body Language Written Communication Skills Sign Language Skills & Communication with the Hearing Impaired Spanish Speaking Skills Interpersonal Relations CRITICAL INCIDENT Suicide Intervention Techniques Basic First Aid Techniques Recognition of Psychological Emergencies Infectious/Contagious Disease Prevention Technique Conducting Breath Alcohol Tests Detention Response Team ELECTRONICS Computer Operation & Applications Electronic Monitoring Program Audio & Video Surveillance LEGAL CONCERNS Knowledge of Federal Laws & State Detention Statutes Knowledge of Law Governing Arrest, Search & Seizure Knowledge of Illegal Narcotics(Substances, Signs, & Symptoms) Inmate/Prisoner Legal Rights

15 Counties Legal Aspects of Jail Administration MANAGEMENT Cell Block Management Policy & Procedure Development & Revisions Planning & Designing Lockup & Holding Facilities Cleaning/Disinfecting, Maintaining & Inspecting Facilities PERSONAL INTEGRITY Law Enforcement Ethics & Integrity Awareness of Cultural Diversity & Cross- Cultural Issues Sexual Harassment Sensitivity & Prevention Family Relations & Stress Management Strategies Mental Health Awareness TACTICS AND STRATEGIES Cell Block Searching Techniques Natural Disaster Planning Interviewing Techniques Detention Officer Safety & Survival Skills Understanding Gang Structure and Psychology Medical & Psychological Profiling Note: Each "Total" score in bold indicates a training area of highest need

16 INVESTIGATIONS SURVEY Counties # of Respondents COMMUNICATION Oral Communication Skills Non Verbal Expressions/Body Language Sign Language Skills & Communication with the Hearing Impaired Spanish Speaking Skills CRIME SCENE SKILLS Evidence Collection, Preservation, & Submission Use of Automated Fingerprint Identification System (AFIS) Surveillance Skills & Techniques Use of Photography/Surveillance Equipment Crime Scene Search & Reconstruction ID AND RESPONSE Identification & Understanding of Street Gangs Awareness of Domestic Violence & Abuse Understanding Motives for Criminal Activity Development of Task Forces & Mutual Aid Agreements Designer Drug Awareness INVESTIGATION TECHNIQUES Conducting Arson Investigations Conducting Death Investigations Conducting Internal Investigations Investigating Crimes against the Elderly Investigating Financial Crimes

17 Counties Investigating Hate/Bias Crimes Investigating Missing Persons/Children Investigating Gypsies Investigation of Computer Fraud Forgery & Deceptive Practice Investigation LEGAL CONCERNS Knowledge of Federal Law Knowledge of Laws Governing Arrest, Search & Seizure Knowledge of Illinois Criminal Code Knowledge of Illinois Juvenile Code & Court System Knowledge of Illegal Narcotics(Substance, Signs, & Symptoms) Knowledge of Laws Governing Fugitive Extradition Knowledge of Gambling Laws PERSONAL INTEGRITY Law Enforcement Ethics & Integrity Understanding Cultural Diversity & Cross- Cultural Sexual Harassment Sensitivity & Prevention Mental Health Awareness Family Relations & Stress Management Strategies Time Management Skills Interpersonal Relations POLICE STRATEGIES Knowledge of Hostage Negotiations & Operations Knowledge of Public & Private Referral Services Knowledge of Crime Prevention Techniques & Theorie

18 Counties Knowledge and Use of Problem Solving/& C.O.P Response to Terrorism PROCEDURAL CONCERNS Responding to Victims Interviewing Techniques for Victims & Witnesses Interview & Interrogation Techniques for Suspects Developing Informant & Intelligence Information Courtroom Testimony & Court Procedures Proficiency in Preparing Search Warrants Case Development & Management Techniques TACTICS Conducting Raids Proficiency in Use of Firearms Plain-Clothes Street Survival Skills WRITING SKILLS Written Communication Skills Report Writing Skills Computer Operation & Application Note: Each "Total" score in bold indicates a training area of highest need

19 MANAGEMENT SURVEY Counties # of Respondents COMMUNICATION Oral Communication Skills Non Verbal Expressions/Body Language Spanish Speaking Skills Public Speaking Skills Media Relations COMMUNITY RELATIONS Fostering & Reinforcing Ethics & Integrity Awareness of Cross-Cultural Issues Mental Health Awareness Enforcing Environmental Health & Safety in the Community Marketing/Image Building of the Agency Estab. & Enhancing Working Relationships with Comm. Organization CRITICAL INCIDENT Developing Task Forces & Mutual Aid Agreements Hostage Negotiation Process Natural Disaster Response Planning Bomb Threat Response Planning Riot Response Planning Response to Terrorism HUMAN RESOURCE Recruitment & Selection of Personnel Career Development of Personnel

20 Counties Implementing Disciplinary Policies & Procedures Managing the Internal Investigation Process Implementing a Substance Abuse Policy and Testing Retirement Planning LEGAL CONCERNS Knowledge of Federal Laws Knowledge of Law Governing Arrest, Search & Seizure Illinois Criminal Code Knowledge of Illinois Juvenile Code Knowledge of Illegal Narcotics(Substances, Signs, & Symptoms) Knowledge of Freedom of Information & Open Records Acts Liability Issues Understanding Worker's Comp and ADA Understanding & Utilizing the Employee Assistance Program Crime Prevention Methods MANAGEMENT Interpersonal Relations Motivational Strategies Team Building Techniques Time Management Skills Coaching & Counseling Techniques Procedural Problem Analysis Managing the Accreditation Process Instituting Total Quality Management PERSONNEL RELATIONS

21 Counties Managing Health and Environmental Safety in the Workplace Development/Maintenance of Employee Health & Fitness Program Recognizing, Understanding, & Preventing Violence in the Workplace Sexual Harassment Sensitivity & Prevention Family Relations & Stress Management Strategies Labor Negotiations PLANNING STRATEGIES Budget Preparation, Revision & Presentation Allocating Resources Using Crime Trend Analysis Administrative Planning & Organizational Development Planning & Design of a Police Facility Organizational Problem Analysis Instituting a Citizens' Police Academy Implementing Community-Oriented Policing Programs Pre-Purchase Assessments of Duty Firearms WRITING SKILLS Written Communication Skills Conducting Effective Performance Evaluations Policy Development & Writing Grant Writing Skills Report Writing Skills Computer Operation, Including Application of Software Note: Each "Total" score in bold indicates a training area of highest need

22 PART-TIME OFFICER SURVEY Counties # of Respondents COMMUNICATION Oral Communication Skills Non Verbal Expressions/Body Language Sign Language Skills & Communication with the Hearing Impaired Spanish Speaking Skills Interpersonal Relations CRIME SCENE/INVESTIGATIVE SKILLS Basic Crime Scene Techniques Evidence Collection, Preservation, & Submission Conducting Preliminary Investigations Conducting Effective Traffic Accident Investigation Response to Terrorism CRITICAL INCIDENT Basic First Aid Techniques Hazardous Materials Basic Awareness (First Responder) Critical Incident/Disaster Response Techniques Infectious Disease Awareness & Prevention IDENTIFYING AND RESPONDING Recognizing Indicators of Criminal Behavior Recognizing Child Neglect & Abuse Recognizing Elder Neglect & Abuse Mental Health Awareness LEGAL CONCERNS

23 Counties Understanding the Criminal Justice System Knowledge of Laws Governing Arrest, Search & Seizue Knowledge of Illinois Criminal Code Knowledge of Criminal Procedural Law Knowledge of Patrol Techniques Knowledge of Illinois Juvenile Court Act Knowledge of Illinois Vehicle Code Knowledge of Illegal Narcotics(Substances, Signs, & Symptoms) Liability Issues Knowledge of Public & Private Referral Services PERSONAL INTEGRITY Law Enforcement Ethics & Integrity Understanding Cultural Diversity & Cross- Cultural Issues Family Relations & Stress Management Techniques Developing Team Player Skills TACTICS AND STRATEGIES Interview & Interrogation Techniques Courtroom Testimony & Court Procedures Officer Safety and Survival Proficiency in Use of Firearms Proficiency in Use of Force/Defensive Tactics Defensive Driving/ Emergency Vehicle Operation Field Sobriety Testing Traffic Direction Techniques Knowledge of Proper Radio Codes

24 Counties Knowledge and Use of Problem Solving and COP Concepts WRITING SKILLS Written Communication Skills Report Writing Skills Note: Each "Total" score in bold indicates a training area of highest need

25 PATROL SURVEY Counties # of Respondents COMMUNICATION Oral Communication Skills Non Verbal Expression/Body Language Sign Language Skills & Communication with the Hearing Impaired Spanish Speaking Skills CRIME SCENE INV. SKILLS Basic Crime Scene Techniques Evidence Collection, Preservation and Submission Basic Police Photography Techniques Basic Fingerprinting Techniques Investigating Hate & Bias Crimes Investigating Missing Children/Persons Conducting Preliminary Investigations Conducting Effective Traffic Accident Investigations Grade Crossing Collision Investigation CRITICAL INCIDENT Basic First Aid Techniques Advanced First Aid Techniques(40 Hr. First Responder) Infectious Disease Awareness & Protection Critical Incident Response Techniques Hazardous Materials First Responder Awareness Natural Disaster Response Techniques Responding to Victims

26 Counties Hostage Negotiations and Operations HUMAN RESOURCE Interpersonal Relations Developing Team Player Skills Time Management Skills Memory & Listening Skills Retirement Planning ID AND RESPONSE Identification & Understanding of Street Gangs Recognizing/Responding to Child Neglect & Abuse Recognizing/Responding to Elder Neglect & Abuse Awareness & Understanding of Domestic Violence & Abuse Mental Health Awareness Recognizing Indicators of Criminal Behavior Implementation of Community Based Relationships Knowledge of Patrol Techniques Understanding of Crime Prevention Theories & Techniques Knowledge of Public & Private Referral Services Knowledge and Use of Problem Solving/ & C.O.P. Concepts Response to Terrorism Designer Drug Awareness LEGAL CONCERNS Knowledge of Federal Laws Knowledge of Laws Governing Arrest, Search & Seizure Illinois Criminal Code

27 Counties Knowledge of the Illinois Juvenile Code & Court System Knowledge of Illegal Narcotics(Substances, Signs, & Symptoms) Knowledge of the Illinois Vehicle Code Liability & Use of Force Issues PERSONAL INTEGRITY Law Enforcement Ethics & Integrity Understanding Cultural Diversity & Cross Cultural Sexual Harassment Sensitivity & Prevention Family Relations & Stress Management Strategies Maintenance of Fitness, Conditioning & Dietary Standards PROCEDURAL CONCERNS Interview & Interrogation Techniques Courtroom Testimony & Court Procedure SPECIAL TACTICS Disarming Seized Weapons Proficiency in Use of Firearms Proficiency in Use of Force/Defensive Tactics Defensive Driving/Emergency Vehicle Operation Pursuit Driving Skills Field Sobriety Testing Officer Safety & Survival Techniques Officer In-Charge Training Bike Patrol Tactics & Techniques K-9 Patrol Tactics & Techniques Handcuffing Skills

28 Counties Animal Safety and Control WRITING SKILLS Written Communication Skills Report Writing Skills Computer Orientation & Operation Note: Each "Total" score in bold indicates a training area of highest need

29 SUPERVISORY Counties # of Respondents COMMUNICATION Oral Communication Skills Non Verbal Expressions/Body Language Sign Language Skills & Communication with the Hearing Impaired Spanish Speaking Skills Public Speaking Skills Media Relations COMMUNITY RELATIONS Instituting a Citizen's Police Academy Implementing Community-Oriented Policing Programs Managing within a C.O.P. Community Supervision of DUI Programs Implementing Bike Patrol Units Implementing K-9 Patrol Units Awareness of Cultural Diversity & Cross- Cultural Issues Mental Health Awareness Enforcing Environmental Health & Safety Standards Marketing/Image Building of the Agency Estab. & Enhancing Working Relationships with Comm. Organizations CRITICAL INCIDENT Developing Task Forces & Mutual Aid Agreements Hostage Negotiation Process Natural Disaster Response Management

30 Counties Bomb Threat Response Management Riot Response Management Response to Terrorism HUMAN RESOURCE Recruitment & Selection of Personnel Career Development of Personnel Retirement Planning INTEGRITY ISSUES Fostering and Reinforcing Ethics and Integrity LEGAL CONCERNS Knowledge of Federal Laws Knowledge of Laws Governing Arrest, Search and Seizure Knowledge of Illinois Criminal Code Knowledge of Illinois Juvenile Code Knowledge of Illegal Narcotics(Substances, Signs, & Standards) Knowledge of Illinois Vehicle Code Knowledge of Freedom of Information & Open Records Acts Liability & Use of Force Issues Understanding & Utilizing the Employee Assistance Program Crime Prevention Methods MANAGEMENT Interpersonal Relations Motivational Strategies Team Building Techniques Time Management

31 Counties Coaching & Counseling Techniques on Performance Managing the Accreditation Process Procedural Problem Analysis Implementing Total Quality Management Conducting the Internal Investigation Process Disciplinary Policies & Procedures Conducting and Managing Effective Roll Call Training PERSONNEL RELATIONS Health & Environmental Safety in the Workplace Development/Maintenance of Employee Health & Fitness Program Recognizing, Understanding, & Preventing Violence in the Workplace Sexual Harassment Sensitivity & Prevention Family Relations & Stress Management Strategies Labor Negotiations Knowledge of Policies and Procedures for Substance Abuse PLANNING STRATEGIES Budget Preparation, Revision, & Presentation Allocating Resources Using Crime Trend Analysis Administrative Planning & Organizational Development Planning & Design of Police Facilities Organizational Problem/Needs Analysis Identifying and Responding to Demographic Trends SPECIAL TACTICS Responding to Victims Disarming Seized Weapons

32 Counties WRITING SKILLS Written Communication Skills Conducting Effective Performance Evaluations Policy Development & Writing Grant Writing Skills Report Writing Skills Computer Operation, Including Application of Software Note: Each "Total" score in bold indicates a training area of highest need

33 TELECOMMUNICATIONS SURVEY Counties # of Respondents COMMUNICATION Written Communication Skills Oral Communication Skills Spanish Speaking Skills CRITICAL INCIDENT Critical Incident Problem Solving & Decision Making Understanding 911 Police/Fire/Ambulance Terminology Operation of Computer-Aided Dispatch System(CAD) Knowledge of Alarm & Mutual Aid Dispatching Duties Knowledge of Public Safety Communications Systems Proficiency in Emergency Medical Dispatching Techniques Proficiency in Emergency Medical Telephone Procedure Proficiency in Handling Bomb Threats Coordination Techniques for Hostage/Barricade Situations Response to Terrorism LEGAL CONCERNS Knowledge of Geographical Jurisdiction Knowledge of FCC Rules & Regulations Knowledge of Time/NCIC Requirements & Regulations Knowledge of Freedom of Information & Open Records The Illinois Uniform Crime Reporting System Understanding 911 Liability Issues MANAGEMENT/PLANNING

34 Counties Planning & Design of a Telcommunications Center Supervision of a Telecommunications Center PERSONAL INTEGRITY Law Enforcement Ethics & Integrity Awareness of Cultural Diversity & Cross- Cultural Issues Mental Health Awareness Sexual Harassment Sensitivity & Prevention Family Relations & Stress Management Strategies Team Player Skills Interpersonal Relations PUBLIC RELATIONS Media Relations Dealing Tactfully & Courteously w/ the Public Note: Each "Total" score in bold indicates a training area of highest need