B. E. S. & T. UNDERTAKING

Transcription

1 Standards of Perfomrance Level by the Distribution Licensee Format for Quarterly Return to be submitted to the Commission by the Distribution Licensee Annexure -I Sr. SOP Regulation of Cases/compaints addressed at end of Parameters Stipulated Standards of Performance Within More than Cases/ Nos. in current Standards of stipulated (previous performance time redressed Quarter) a b c d e f=d+e g h I=g+h j=f-i New Connection - Inspection of Seven (7) days for Class I Cities/Urban premises Areas and Ten (10) days for Rural Areas Fifteen (15) days for Class I Intimation of charges where supply Cities/Urban Areas and Twenty (20) from existing lines days for Rural Areas Intimation of charges where supply to & 4.6 dedicated or after Thirty (30) days extension/augmentation New connection /add. Load where supply from existing line. One (1) month New connection/add. Load where supply after extension augmenntation Three (3) months New connection / add. Load where supply after commissioning of substation One (1) year Seven (7) days for Class I Cities/Urban Shifting of Meter/Service Line Areas and Fifteen (15) days for Rural Areas after receipt of necessary clearences and charges Eight (8) hours for Class I cities, Twenty Reconnection of supply after payment Four (24) hours for Urban and of dues Two (2) days for Rural Change of Name Second billing cycle Channge of Category Second billing cycle

2 Sr. SOP Regulation Parameters Stipulated Standards of Performance Nos. (previous Quarter) in current of Cases/compaints addressed Within Standards of performance More than stipulated time Cases/ redressed at end of (a) of Voltage Varation -Local Fault within 2 days (b) of Voltage Varaiation -Net work within 10 days (c) of Voltage Variation - Expansion/augmentation required within 120 days Fuse off call Three (3) hours for Class I cities, Four (4) hours for Urban and Eighteen Break down of Over head Line (18) hours for Rural Four (4) hours for Class I cities, Six (6) hours for Urban and Twenty Four Underground Cable fault (24) hours for Rural Eight (8) hours for Class I cities, Eighteen (18) hours for Urban Transformer failure Eighteen (18) hours for Class I cities, Twenty Four (24) hours for Urban Meter Reading Once in every two months Replacement of Faulty Meter Within subsequent billing cycle Replacement of Burnt Meter Eighteen (18) hours for Class I cities, Twenty Four (24) hours for Urban ,7.7 Billing During subsequent billing cycle

3 Annexure -II Report of individual compolaints where Compensation has been paid Format for quarterly return to be submitted to the Commissionby the Distribution Licensee Sr.N o. Date of filing complaint Consumer Name and address of Consumer Nature of Reference Standard of Performance Amount of Compensation (Rs) Date of payment of Compensation (DD/MM/YYYY) nil NOTE -The report shall be prepared as per category of item for which the compensation is paid for non-observance of Standards of Performance

4 Annexure - III Report of action on Faulty Meters (1 Phase /3 Phase) Format for quarterly return to be submitted to the Commission by the Distribution Licensee Faulty Meters Meters rectified/r eplaced Sr.N Name of Reference to Faulty Meters Fault Meters Faulty Meters o. Distribution Overall at start of the added during pending at end Licensee Standards Quarter (Nos) Quarters (Nos) (Nos) (Nos.) of Quarter (Nos.) BEST 1 SoP clause Undertaking

5 Performance Report regarding Reliability Indices Format for Quarterly Returns to be submitted to the Commission by the Distribution Licensee Annexure - IV Sr. Month Ni = of Consumers who experienced a sustained interruption on (i) System Average Interruption Duration Index (SAIDI) Ri = Restoration Time for each interruption event on i th Feeder Nt = of consumers of the Distribution Licensee area Sum (Ri X Ni) for all Feeders excluding agri. Feeders SAIDI = (6) / (5) i th Feeder Jul Aug Sep Sr. Month (ii) System Average Interruption Frequency Index (SAIFI) Ni = of Consumers who experienced a sustained interruption on i th Feeder Sum of Consumers of feeder which had experienced interruptions = Sum Ni i th Nt = of consumers of the Distribution Licensee area SAIFI = (4) / (5) Jul Aug Sep (iii) Consumer Average Interruption Duration Index (CAIDI) Sr. Month SAIDI SAIFI SAIDI / SAIFI Jul Aug Sep